1.0 Are You Ready for the Cloud

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Are you Ready For the Cloud? Think Before You Leap Wednesday, June 15 11:30 a.m. – 12:30 p.m.

Speaker Mike Holleran Senior Product Manager of SaaS Operations Info Directions

UNDERSTANDING THE CLOUD

Origin of Cloud The old way: Know your path

Host A

Host D

Host C

Host B

Origin of Cloud Managed by others

Host A

We don’t know/care Host D

Internet

We’re better off How do I connect at the edge?

Host C

Host B

Origin of Cloud Computing Host A

Host D

Internet

Host C

Host B

Origin of Cloud Computing Customer A

Virtual Servers

Internet

Application Platform

CRM

Origin of Cloud Computing Joe McCarthy: Utility Computing

Application Server Providers

Mainframe Era

Amazon Cloud Computing

Utility Computing Initiatives

DEFINING CLOUD COMPUTING

Defining Cloud Computing There are no wrong answers… …but some make less sense than others.

Defining Cloud Computing Defines: National Institute of Technology and Standards

Essential Characteristics Service Models

Cloud Characteristics On-demand Self Service

Customer Computing Needs Cloud Provider

Customers control consumption Provisioned automatically

Resource 1

Resource 2

Resource 3

Resource 4

Resource 5

Resource 6

Resource 7

Resource 8

Resource 9

Cloud Characteristics Broad Network Access Over the Internet Accessed via standard clients

Cloud Characteristics Resource Pooling Multi-tenancy Virtualized

Cloud Characteristics Rapid Elasticity Capacity can be rapidly added and removed

Appearance of unlimited scaling

Cloud Characteristics Measured Service Consumption is measured Pay based on how much you use

Cloud Service Models IaaS

PaaS

SaaS

• Infrastructure as a Service

• Platform as a Service

• Software as a Service

Service Models Software as a Service Access to an application

Service Models Software as a Service: Salesforce.com Customer instance on multi-tenant platform User-specific configurations

Replacing onsite with remote

Service Models Platform as a Service Access to an application development and hosting environment

Service Models Platform as a Service: ZOHO Develop your app with their toolset Host on their platform

Source: www.zoho.com

No control over underlying hardware/ software

Service Models Infrastructure as a Service Access to fundamental computing resources Servers Storage Processing Networking

Service Models Infrastructure as a Service Amazon EC2 Select your server Select your OS

Service Model Comparison = Managed for You

On-premise

IaaS

PaaS

Applications Runtimes Database Operating System Virtualization Server Storage Networking

Level of Effort Control

SaaS

Service Models

Deployment Models Private Cloud

Public Cloud

WHEN THE CLOUD MAKES SENSE

Lower Total Cost of Ownership

Scalability

Scale Up

Scale Down

Staying Current Innovation is not installed

High Complexity

THINGS TO CONSIDER

Security Your company’s data: Where is it? Who can access it? How is it protected? What happens if there is an issue?

Know your costs Add-ons

Bandwidth

Storage

Management

SLAs

Issue Resolution

Availability

Performance

Transition Support

Connectivity/Integration

How will my clients connect?

How will my systems integrate?

How will my vendors integrate?

Corporate Politics

Tips for the Cloud and Your B/OSS Know who is responsible for what. Ask vendor about compliance (PCI, Credit Scoring, CPNI etc.). SAS 70 for publicly traded companies. SLAs around usage and invoice processing.

Questions

Contact Information Mike Holleran Senior Product Manager of SaaS Operations Info Directions [email protected] www.infodirections.com

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