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A Conceptual Thinking of Total Quality Management in Engineering Education

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International Journal of Management (IJM), OF ISSN MANAGEMENT 0976 – 6502(Print), ISSN 0976) – INTERNATIONAL JOURNAL (IJM 6510(Online), 6510(Online ), Volume 3, Issue 1, January- April (2012) ISSN 0976 – 6367(Print) ISSN 0976 – 6375(Online) 6375(Online) Volume 3, Issue 1, January- April (2012), pp. 169-174 © IAEME: www.iaeme.com/ijm.htm www.iaeme.com/ijm.htmll Journal Impact Factor (2011): 1.5030 (Calculated by GISI) www.jifactor.com

IJM ©IAEME

A CONCEPTUAL THINKING OF TOTAL QUALITY MANAGEMENT IN ENGINEERING EDUCATION

Mrs. Varsha H. Patil Computer Engineering Department Matoshri College of Engineering

Mrs. Snehal M. Kamalapur Computer Engineering Department K. K. Wagh Institute of Engineering

Education and Research centre, Nashik (MS), India [email protected]  

Education and Research, Nashik(MS), India [email protected]  

ABSTRACT

The Total Quality Management have been valued by many companies around the world. Many organizations have achieved excellence and competitive lead by putting into practice TQM policy. Most of the principles of TQM can advantageously be employed in the area of education and training. Quality is at the top of most agenda. At the same time it is difficult to define or measure. The basic principles for the Total Quality Management (TQM) are to satisfy the customer, satisfy the supplier, and continuously improve the business processes . processes . Here the students are the stakeholders along with their parents and This website stores data such the industries.asThis paper highlights the essence of TQM and explains how engineering cookies to enable essential site educational institutions can improve the quality of their services by following the functionality, as well as marketing, principles of TQM. personalization, and analytics. You may change your settings at any time or accept the default settings.

I.  INTRODUCTION

Privacy Policy In the information society in which we live, progress depends critically on the degree of

one’s education. Although the expenses associated with educational processes implementation increase, many countries are still unable to increase their budget in Personalization education. Marketing

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International Journal of Management (IJM), ISSN 0976 – 6502(Print), ISSN 0976 – 6510(Online), 6510(Online ), Volume 3, Issue 1, January- April (2012)

Technical Education has attained a key position in the knowledge society under globalised economy. However, the challenges faced are enormous. Globalization and rapid technological evolutions gives rise to new challenges in tehnical education. Furthermore, the international education, the individual mobility allows the comparison between educational processes. The concept of Total Quality (TQM) was developed by an the American, W. Edwards Deming, after WorldManagement War II. It was proposed for improving production quality of goods and services. It was not accepted by US industry but was heartily endorsed by Japan in their recovery from World War II. Japanese used it to dominate world markets by 1980. By then most U.S. manufacturers had finally accepted TQM approach. The basic principles for the Total Quality Management (TQM) are to satisfy the customer, satisfy the supplier, and continuously improve the business processes [1]. The 14 points of Dr. W. Edwards Deming form a framework for the implementation of TQM [2]. Total Quality management refers to a management process and set of disciplines. TQM engages all divisions, departments and levels of the organization. Traditional organizations tend to think and plan with respect to short term outcomes, white TQM organizations tend to think in much larger time spans. TQM implies an open management style, stress on two-way communication, decentralization of responsibility and establishment of problem solving team. TQM is usually implemented in answer to apparent competition and aims to win and sustain competitive advantage. This paper outlines a systematic methodology for effecting Total Quality Management in higher education. It gives brief introduction of Total Quality Management. Section II highlights on engineering education system model. Quality issues are discussed in section III. TQM in engineering education is explained in section IV. The paper ends with concluding remarks II. ENGINEERING EDUCATION SYSTEM MODEL This website stores data such as We have modeled education system as the basic observable components of a engineering cookies to enable essential site educational institute as shown in Figure 1 [11]. It demonstrates different modules of a functionality, as well as marketing, typical education organization. These are the key elements of any engineering education personalization, and analytics. You organization. may change your settings at any time or accept the default settings.

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International Journal of Management (IJM), ISSN 0976 – 6502(Print), ISSN 0976 – 6510(Online), 6510(Online ), Volume 3, Issue 1, January- April (2012)

Management

Faculty

Learning Comm Co mmu unit

Research

Consultancy

Curriculum Engineering Education Institute Project Activities

Industry Interaction

Infrastructure & academic

Training Evaluation System

Data Mana Ma na emen ementt

Figure 1 Educational System Model 

The process components which are important for engineering education institute are – I.  Teaching and Learning II.  Leadership qualities III.  Innovation and research culture IV.  Team work V.  Activities beyond curriculum VI.  Appraisal and feedback

III. QUALITY ISSUES OF TECHNICAL EDUCATION This website stores data such as Taking into consideration above components the important quality issues expressed by cookies to enable essential site concerned are summarized as followsfunctionality, asalmost well as all marketing,   The way personalization, and analytics. Youthe students learn   Activities of students beyond the regular time table may change your settings at any time or accept the default settings.   The overall academic climate   The opportunities and encouragement for innovations and development and of •







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research The curriculum relevant to the needs of society & industry Curriculum monitoring & implementation strategies to develop in students the employable skills The reward and recognition system

Personalization   Analytics faculty development program    The Innovative teaching -learning practices Save Accept All •





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International Journal of Management (IJM), ISSN 0976 – 6502(Print), ISSN 0976 – 6510(Online), 6510(Online ), Volume 3, Issue 1, January- April (2012)

The above list is not exhaustive. However, assuming that these imitate the total quality improvement needs of the system, it is necessary to develop methods and strategies to respond to these for total quality management of the system. IV. TQM IN ENGINEERING EDUCATION

The globalization of education, student’s migration one country another are causes for concerns to the educationists. The usefrom of new teaching toand learning methodologies, changing patterns of education delivery, course content, the concept of quality has become an essential component of the educational process for its success. Total Quality Management (TQM) in Education is an appropriate tool. It must be clearly understood, adopted and implemented as soon as possible. Beckhard and Pritchard (1992) have outlined the basic steps in managing a transition to a new system such as TQM: identifying tasks to be done, creating necessary management structures, developing strategies for building commitment, designing mechanisms to communicate the change, and assigning resources. NBA of AICTE is accrediting institutes with a view to create external pressure to bring the institutes to a bare minimum level of acceptance. Opportunities and threats have to be understood. Considering the quality factors discussed in section IV. Following are some of the actions to be taken A Clear Mission In properly operated TQM programs, administrators and supervisors work diligently at: a. Insisting on clear visions and missions b. coordinating among task or improvement teams c. Supporting the efforts and authority of improvement teams to the highest possible degree. Management Commitment  Emphasize leadership instead of management. TQM organizations show more confidence in staff and more trust. Appreciation for good work, transparency in the system, creating favorable environment for everyone to contribute and grow are some of the vital issues that would lead to attitudinal development.

This website stores data such as cookies to enable essential site Employee Empowerment functionality, as well as marketing, In TQM organizations, employees are much more actively involved in both the decisionpersonalization, and analytics. You making and communication processes. Information flows both top to bottom and bottom may change your settings at any time to top.settings. The faculty will certainly be well educated in their disciplines but maybe not be in or accept the default

the art of teaching. Faculty development programs may help teachers. Planning of comprehensive leadership training for educators at all levels can be provided. Use Privacy Policy research and practice-based information to guide both policy and practice is required. Encourage cooperation, not competition. Encourage the forming of cross-function teams Marketing to address Personalization Analytics Save

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International Journal of Management (IJM), ISSN 0976 – 6502(Print), ISSN 0976 – 6510(Online), 6510(Online ), Volume 3, Issue 1, January- April (2012)

Continuous Improvement and Self Evaluation Total Quality is, essentially, a win-win approach. This works to everyone's ultimate advantage. TQM emphasizes self-evaluation as part of a continuous improvement process. In addition, this principle also laminates to the focusing on students' strengths, individual learning styles, and different types of intelligences. Teaching Methodology We propose that there should be the best and unique teaching methodology of every department and in turn of institute that becomes institutes brand. Majority of institutes have similar kind of infrastructure following same guidelines from university, UGC and AICTE. One can make difference by doing the things differently. We recommend developing the best unique teaching methodology. We very strongly put forth that there should be process maturity and pathways to process maturity. Industry- Institute Interaction The Head of the institute, training and placement officer, the heads of departments and the students and alumni should together take the responsibility of industry institute interaction. This will also be beneficial from the view of student’s placement.

Methodology should help in Going to the level of students Understanding students psychology Creating learning environment • Learning through experiences • Learning through simulated experiences • Invoking understanding • Making students learn • Inculcating self learning • Cultivating them to lifelong learners • Getting proper feedback from students • Embedding remedial teaching • For developing methodology, we suggest few useful tips that teaching should be •

                    



learner centric instead of teacher centric. It is important that knowledge gets transferred.

Thedata methodology should evolve This website stores such as cookies to enable essential site student from known to unknown Taking •  functionality, as well•as marketing,   Taking student from concrete to abstract personalization, and analytics. You Taking student from specialization to generalization •  may change your settings at any time Make Student learn through experiencing or accept the default• settings. Privacy Policy The process should involve following phases:

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Define Evolve Personalization Progress and Feedback Analytics Small activities should be given to student instead of just delivering monotonous Let All student learn through experiences. Good evaluation process is to be Save lectures. Accept Marketing

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International Journal of Management (IJM), ISSN 0976 – 6502(Print), ISSN 0976 – 6510(Online), 6510(Online ), Volume 3, Issue 1, January- April (2012)

developed as far as examination is concerned. Knowledge of the student should be tested and not memory. Let them learn through simulated experiences. CONCLUSION

Quality improvement initiatives are necessary in engineering education system. Therefore, theofaim mustinbeengineering to achieve international standards in all respect.the Application of principles TQM, education must be made to covert threat of getting marginalized to an opportunity to achieve excellence. To communicate the change, mechanisms beyond existing processes will need to be developed. TQM in engineering education is excellent strategy that will result in meeting the expectation of stakeholders, efficient and effective teaching learning process, improved team performance. Ultimately applying TQM will lead to quality technical education and will bridge the gap between expectations and outcome REFERENCES

1.  Basic Principles of Total Quality Management (TQM), by Ron Kurtus (28 May 2001) 2.  M. Walton, The Deming Management Method, Perigee Books, New York, NY, 1986. 3.  Gilbert, G. (1992). Quality Improvement in a Defense Organization. Public Productivity and Management Review, 16(1), 65-75. 4.  Hyde, A. (1992). The Proverbs of Total Quality Management: Recharting the Path to Quality Improvement in the Public Sector. Public Productivity and Management Review, 16(1), 25-37. 5.  Martin, L. (1993). "Total Quality Management in the Public Sector," National Productivity Review, 10, 195-213. 6.  Swiss, J. (1992). Adapting TQM to Government. Public Administration Review, 52, 356-362. 7.  Tichey, N. (1983). Managing Strategic Change. New York: John Wiley & Sons. 8.  Hill Stephen, 1991. "Why Quality Circles failed but Total Quality management might succeed." British journal of industrial relations, 29(4), 541-568. This website stores9. data such as K, 1985.What is Total Quality Control? The Japanese way. Englewood   Ishikawa, cookies to enable essential site Cliffs, New Jersey, Prentice- Hall. functionality, as well as marketing, AK, 1993. Total Quality Management in the Public sector. Quality  Smith, You personalization, and10. analytics. Progress, June 1993, 45-48. may change your settings at any time   Patil, V.H. Kamlapur, S.M. Dhore, M.L. Six Sigma in Education: To Achieve or accept the default11. settings. Overall Excellence in the Field of Education, ITNG 2006. Proceeding by IEEE Computer Society, pp-2-5, Privacy Policy http://doi.ieeecomputersociety.org/10.1109/ITNG.2006.123 Marketing Personalization Analytics Save

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