Achieving Excellence in Customer Care
Content
Achieving Excellence In Customer Care
“The single most important thing to remember about any enterprise is that there are no results inside its walls. The result of a business is a satisfied customer.” Peter Drucker
HOW TO IMPROVE THE ROLE BETWEEN CUSTOMERS & MANAGEMENT DEMONSTRATE PRO ACTIVE BEHAVIOUR TO MAINTAIN CUSTOMER LOYALTY MAINTAIN A POSITIVE ATTITUDE DELIVER QUALITY SERVICE THROUGHOUT DEAL WITH COMPLAINTS
Customers are more savvy and demanding than ever before, which means finding the “difference makes the difference” to you staying competitive and in business. Delivering a consistently reliable and customer-friendly service is one way to ensure customer loyalty, as well as establishing your competitive edge and attracting new customers. This 1 day workshop will give you the skills to provide an excellent service at every stage of your customer interactions and deal with any challenging situations that may arise, to ensure customer satisfaction
* This programme is designed for people with some experience within either an internal or external role, in order to develop skills.
Starting a Business / Running a Business /
Skills & Training
/ Business Premises
For further information contact:
[email protected] / Tel. 0845 519 7417
“The single most important thing to remember about any enterprise is that there are no results inside its walls. The result of a business is a satisfied customer.” Peter Drucker
HOW TO IMPROVE THE ROLE BETWEEN CUSTOMERS & MANAGEMENT DEMONSTRATE PRO ACTIVE BEHAVIOUR TO MAINTAIN CUSTOMER LOYALTY MAINTAIN A POSITIVE ATTITUDE DELIVER QUALITY SERVICE THROUGHOUT DEAL WITH COMPLAINTS
Customers are more savvy and demanding than ever before, which means finding the “difference makes the difference” to you staying competitive and in business. Delivering a consistently reliable and customer-friendly service is one way to ensure customer loyalty, as well as establishing your competitive edge and attracting new customers. This 1 day workshop will give you the skills to provide an excellent service at every stage of your customer interactions and deal with any challenging situations that may arise, to ensure customer satisfaction
* This programme is designed for people with some experience within either an internal or external role, in order to develop skills.
Starting a Business / Running a Business /
Skills & Training
/ Business Premises
For further information contact:
[email protected] / Tel. 0845 519 7417
