administrative assistant or receptionist

 

IWONA BEDNARENKO-CIOLKO 3759 N LAVERGNE CHICAGO, IL 60641 630.656.4194 [email protected] OBJECTIVE To offer my skills and my experiences, with a company that is open minded and ready for results. I am ready for any challenges and willing toan take on anythat taskhas given. amdo offering my results. knowledgeIand skills to employer muchIto and needs am detail-oriented and able to learn quickly. I have strong clerical skills and time management; I have strong ability to communicate with others both verbally and through writing. I am fluent in both English and Polish and I am proficient with MS Office Suite, and all other Microsoft applications. EXPERIENCE: QUALITY CONTROL REPRESENTATIVE; Quality Maintenance Systems, Hoffman Estates, IL DECEMBER 2009- JULY 2010 Ensured customer satisfaction and excellence of services provided Maintained cooperative working relationships Verified employee compliance and reinforcing conditions of contracts Produced detailed daily reports. SERVICE COORDINATOR; Day One Network, Geneva, IL AUGUST 2006-OCTOBER 2009 Coordinated referral process, monitor service delivery and develop service plan on clients Enforced strict deadlines per Illinois State regulations Represented Day One Network and Early Intervention at community activities Established and maintained cooperative working relationships with service provider agencies Participated in agency informational, planning and management meetings as well as attended in-service events to maintain and enhance skills

ADOLESCENT TREATMENT SPECIALIST; Focus House, Rochelle, IL MAY 2005-AUGUST 2006

 

Supervised and guided adolescents in residential facility Reinforced and implemented conditions of probations Prepared daily narrations and incident reports regarding residents Transported adolescents to and from activities and attended county staff meetings NIGHT MANAGER; Ranger Enterprises, Rockford, IL MARCH 2004-JANUARY 2005 Facilitated customer concerns and ensured employee compliance Accounted for and balanced store safe and cash drawers Trained and monitored new employees OFFICE MANAGER/RECEPTIONIST; Dance West Ballet, Naperville, IL JUNE 2000-AUGUST 2001 Performed general accounting duties including accounts payable and accounts receivable Managed staff of instructors Delivered customer service over the phone as well as directly with the clientele EDUCATION: Northern Illinois University, DeKalb, IL Bachelor of Arts in Sociology May 2005 Emphasis on Criminology College of Du Page, Glen Ellyn, IL Associate Degree in Arts, June 2000 MEMBERSHIP/ASSOCIATION: College of Du Page: Recipient of Phi Theta Kappa honors in recognition of academic achievements. SPECIAL SKILLS/LANGUAGES: Fluent in Polish read and write. INTERNSHIP: ADOLESCENT TREATMENT SPECIALIST; Focus House, Rochelle, IL DECEMBER 2004-MAY 2005 Provided supervision and guidance for adolescents in residential detention facility Prepared daily and incident reports regarding residents

 

Attended county staff meetings REFERENCES: Available upon request