Airtel - Prepaid Detail
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Tamil Nadu Need assistance or want to share your Airtel experience with us? Here are 4 simple ways to do that: Call us In case you are calling from Airtel mobile, please contact us on 121 for queries like Scheme/Bill Plan/VAS Information ; on our Toll free Customer Care Number 198 for complaints or service requests like Provisioning, Billing & Metering issues, Allocation of Tariff Plan, Account Updation, ISD, STD, Roaming Activation, VAS Deactivation, Service Termination, Security deposit Refund. For Activating any Value Added Add ed Service, SMS START to 121. In case calling from any other number, please call us at: 9894012345 for Postpaid 9894198941 for Prepaid Mail us Email your questions, comments or suggestions to us at [email protected] [email protected] and we will get right back to you. Mention your mobile no. like 9810012345 in the subject of the mail without w ithout any space or any special characters between the digits for a quick response.
Grievance Addressal Nodal Officers We aim to resolve all complaints at the first point of contact. In case you don don't 't get satisfactory resolution of your query / complaint at the customer service centre you can get in touch with our Nodal Nodal officers with your complaint reference number and details of grievance. Working Hours: Monday to Friday; 9:30 am to 6:30 pm Turn Around Time: 10 days Appellate Authority In case you are not satisfied with the resolution given by our Nodal officers, you may get in touch with Appellate Officers within 3 months of resolution after the expiry of the complaint resolution time limit specified by the Nodal Officer. To appeal please download the appeal form here. here. To view this form correctly, you will need Adobe Acrobat Reader. If you do not have it yet, download it for free here here.. Working Hours: Monday to Friday; 9:30 am to 6:30 pm Turn Around Time: Within 3 months of receipt of the appeal
Status of Appeals To check status of your appeal, please click here. here.
here.. To read Manual of Practice (MOP) for serving our customers, please customers, please click here
Features Here are some of the many advantages that New Airtel Prepaid brings you. Total Cost Control Pre activated STD/ISD without deposits or rentals Strong Network coverage Instant Balance and Validity Enquiry Recharge your Airtel Prepaid Prepaid Roaming More with Airtel Prepaid Prepaid Reach us Anytime Anywhere Total Cost Control You can control your Airtel Prepaid like never nev er before. No more rentals or deposits – simply recharge as much as you need to from as low as Rs. 10, to as high as Rs. 10,000/-.
Top Top Pre activated STD/ISD without deposits or rentals You can now enjoy en joy a pre-activated STD/ISD on your Airtel Prepaid. No more paying deposits or having a minimum balance in your account to make an STD/ISD call. Hasslefree calls are here to stay! stay! Click here here for more information on STD/ISD rates in your circle new.
Top Top Strong Network Coverage Enjoy complete clarity when calling with Airtel’s world-class technology and
unbreakable network coverage that spans over 23 circles across the country. Top Top Instant Balance and Validity Enquiry Your account balance is updated on the screen of your handset at the end of each chargeable call. You can also call 123 from your mobile phone and listen to the voice announcement or simply dial *123#, press 'OK' or 'YES' button and your account balance will be displayed on the screen of your handset.
Top Top Recharge your Airtel Prepaid
Recharging is Easy. The calling value on your card keeps reducing as you make calls or
use any other chargeable service. Choose the Airtel Prepaid Recharge Coupon that’s right for you, from a variety of tailor– made recharge coupons with different denominations, which are available at a number of outlets across your city. Simply follow the procedure mentioned below, to recharge your phone. Gently scratch the silver panel on the reverse of the recharge card for a 16digit number. Call '123' and choose your preferred language. Follow the voice announcement and enter the 16-digit recharge number, when requested. Your prepaid account will be automatically au tomatically recharged by the calling value amount and validity of your coupon. Click here to find the Airtel Recharge Coupon Options that suits your requirement. More Recharge options: Flexible recharge voucher This unique recharge voucher gives you the option to choose between validity or talktime, as per your need. Easy Recharge Recharge your Airtel Prepaid Card electronically with value that suits your needs, starting from Rs. 10 till Rs. 10,000. You can also recharge your Airtel Prepaid while roaming anywhere in the country. Click here for Airtel Easy Charge options. 24-hour Recharge via ATM Recharge your Airtel Prepaid round-the-clock at your nearest ATM. Just walk up to your nearest ATM, insert the ATM card and enter your ATM PIN number. Select 'Mobile Recharge / Bill Pay' from the main menu and follow the prompts to recharge your prepaid. This recharge option is available with all leading banks. Internet Recharge You may log on to the Internet banking website of your bank and select the prepaid recharge option to recharge your Airtel prepaid. Many leading banks provide Internet based recharging.
The following recharge denominations are available nationally for recharge through Bank website or ATM. Denomination Rs 50
Calling value Rs 43.33
100
88.66
Proc Fe Fee Rs Rs
Se Serrvice tax tax R Rss
Valid idiity Days
2.0
4.67
30
2.0
9.34
30
200 300 500 1000
179.32 269.99 451.31 904.62
2.0 2.0 2.0 2.0
18.68 28.01 46.69 93.38
30 30 30 30
You can also recharge with Rs.99 Lifetime Prepaid Plan to enjoy Lifetime Validity. Free airtime of Rs.10 available with this recharge. Top Top Prepaid Roaming Airtel Prepaid comes preactivated with 'National Roaming', so you stay connected no matter wherever you are. You can also send or receive MMS, check your email and access other GPRS services while roaming in India as you would in your own city. While traveling abroad you can receive calls & send or receive SMS. For coverage & charges while roaming, roaming, click here here In case you are not able to login to any network while wh ile roaming, please follow these instructions:
Go to "menu” option of your mobile. Select Network option (Can be a sub option in setting, depending on the handset you use).. Select "Manual" network. Select desired network. Top Top More with Airtel Prepaid Airtel brings you, a wide range of Services that will change the way you communicate. Try them and discover a whole new world of fun and excitement. Call management Services Call waiting, call hold, call divert and Caller Line Identification Presentation– all with your Airtel prepaid connection. Voice Mail When your handset is switched off, or you’re too busy to answer the phone, Airtel Voicemail will answer your calls and record a message. The best part is that there's no extra monthly cost for setting up Voicemail - you just pay for the phone call when you use the service. SMS (Short Messaging Service) Send messages quickly and easily using text, if it's too noisy to talk or you don't have much time. It's the way to share those interesting one-liners, important reminders and rib-
tickling jokes, with anyone, anytime, anywhere in the world. Subscription Alerts Get regular alerts on news, jokes, business, health and films on your Airtel mobile phone with Subscription Services. SMS <SUB NEWS> to 53333 for News, <SUB JOKE> for Jokes, <SUB BIZ> for Business News, <SUB SPO> for Sports Alerts & <SUB
VAASTU> for Vaastu tips. MMS (Multi-media Messaging Service): Jazz up your messages with pictures, images and video clippings, with MMS from Airtel! To activate MMS on your phone, SMS 'MMS' to 56465 and save service settings. Airtel Live Make your mobile the most happening happen ing entertainment destination with Airtel Live Airtel brings you the latest in entertainment and information services, right on your phone! Airtel Live WAP Services: Download the latest ring tones, games, wallpapers, videos and much more. You can also get news clips, watch live TV and download full songs on you phone. To get Airtel Live settings on your phone, SMS 'Live' to 56465 and save the settings that you receive as your preferred connection. Airtel Live Portal can be accessed from you GPRS enabled phone, by sending a SMS 'FUN' to 56465. Airtel Live Voice Services: Just Dial 56465, and name n ame the service. For e.g. say ring tones to download your favorite ring tones. You can also choose a variety of content options like Live Cricket Commentary, latest National / International News, Movie Reviews or Stock Market Updates. Airtel Live SIM Services: Access loads of fun content and exciting services like cricket, stocks, on your phone at the touch of a few buttons bu ttons with Airtel Live SIM based Services on your SIM card menu. To download new services on your Airtel SIM, choose the "What's new" option under the "Airtel services" menu. Airtel Live SMS Services:You can enjoy a host of services by sending a keyword as an SMS to 56465! Choose Astrology / Horoscope, Cricket, Bollywood / Hollywood / Indi Pop Ring tones. In case you need assistance SMS, Help to 56465. Hello Tunes Tired of that boring old ‘tring tring’ on your phone? Now when a friend calls, make them groove to the hottest new tracks burning up the music charts with Hello Tunes from Airtel! Choose from a library of over 80000 songs son gs from more than 16 languages. Whats more, copy any Hello tune you like by simply pressing ‘*’ on your phone when the Hello Tune is playing on your friends phone. Click here for more information on Hello Tunes.
Top Top Reach us Anytime Anywhere In case you need assistance, a ssistance, dial '121' - our number, accessible from anywhere in the country, even while roaming. You can also send us an SMS to 121 or mail us at
[email protected].. [email protected]
*In case of email, mention your mobile no. like, 9810012345, in the subject of the mail for a quicker response.
Roaming Airtel recognizes your accessibility needs. Keep in touch with your business partners, friends and loved ones through our extensive coverage of more than 400 roaming partners in over 200 destinations worldwide. You can be sure of enjoying the best coverage wherever you go. After all, home is just a phone call away. Roaming Services include: National Roaming
International
Make or receive calls from anywhere in India.
Stay connected with those who matter around the world.
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Services Change þÿ region Select Service Service Name
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10 Rs GPRS Optional Customer will get 100MB free Pack(limited internet browsing. Valid for 3 Offer) Days.Post validity, customer will be automatically deactivated and will be pushed to Zero Rental Plan. Offer applicable for Select customers and same will be communicated via SMS.Start date 28/04/2010 End Date - 28/05/2010
How to Access Prepaid Charges Activation dial *567*12# Deactivation - dial *567#
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Service Name
Type of Services
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10 Rs GPRS Optional Customer will get 100MB free Pack(limited internet browsing. Valid for 3 Offer) Days.Post validity, customer will be automatically deactivated and will be pushed to Zero Rental Plan. Offer applicable for Select customers and same will be communicated via SMS.Start date 28/04/2010 End Date - 28/05/2010
How to Access Prepaid Charges Activation dial *567*12# Deactivation - dial *567#
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Find an Airtel store near to you
Services Change þÿ region Select Service Service Name 98 Unlimited GPRS Pack
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On RC 98 Usage Monthly Rental: Rs.98 Day and Night unlimited Internet usage( up to 2GB free). Validity: 30 days
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Prepaid Charges Rs 98.00
Post Free Usage: 30paise / 50KB Mode of Recharge: LAPU Find an Airtel store near to you
NATIONAL ROAMING Airtel's Roaming service allows you to use your mobile phone to make or receive calls from almost anywhere in India. Choose Your Region Choose Your Visiting Region Tariffs
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MONTHLY RENTS o
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N ational Roaming OUTGOING CALLS
Nil
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Local Calls to Mobile Phones / Fixed Phones
Rs. 1.00
STD Calls to mobile phones / Fixed Phones
Rs 1.50
ISD Calls
For revised ISD tariffs , click here
INCOMING CALLS o
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From Anywhere
Rs. 1.00
Local National International
Rs. 1.50/SMS Rs. 1.50/SMS Rs. 5/SMS
SMS o
