CA ARCserve Backup for Windows r15 Licensing and Pricing FAQs
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General Questions .............................................................................................................................................................. 7 Q1: What are the different pricing models available in r15?..................................................................................... 7 Q2: We are comfortable with r12.5 pricing model, why did we change the pricing model and naming conventions in r15? ...................................................................................................................................................... 7 Q3: What are the licensing changes from r12.5 to r15? ............................................................................................. 7 Q4: In the new Enterprise Application Solution we have 2 licenses of Replication included. What is the reason for not including Replication in the Advanced E-Mail Solution and Standard Database Solution? Is it possible to get an Enterprise Application Solution without 2 licenses of Replication? ......................................................... 8 Q5: Will the CA ARCserve Replication r15 license included in the Enterprise Application Solutions Bundle support Replication of Linux and UNIX Servers? ....................................................................................................... 8 Q6: What are the Technologies not included in the CA ARCserve r15 Solutions bundles? .................................... 8 Q7: How do we license the SharePoint Agent in CA ARCserve r15? ......................................................................... 9 Q8: How do we license the Exchange Agent in an Exchange 2010 DAG (Database Availability Group) environment? ................................................................................................................................................................ 9 Q9: SAN Option for Windows included theTape Library Option in earlier versions. Does this change in r15? ... 9 Q10: Is it allowed to have a mix of Component, Modules and Solutions pricing models in customer environment? ................................................................................................................................................................ 9 Unix/Linux Data Mover....................................................................................................................................................... 9 Q11: When can a customer use the Linux/Unix Data Mover in his environment? .................................................. 9 Q12: How is the Linux / UNIX Data Mover Licensed? .............................................................................................. 10 Q13: How will the Linux/Unix Data Movers effect customers with Cross SAN environments? ........................... 10 Q14: How are the upgrade paths for a customer using CA ARCserve for Windows/Unix/Linux r11.x? ............. 10 Q15: What are the Components listed in the CA ARCserve Backup UNIX/Linux SAN Secondary Server Bundle? ...................................................................................................................................................................................... 11
All prices listed are MSRP without maintenance. Actual prices listed in pricebook will be different because of maintenance charges, program discounts etc.
Q16: Customers are in r11.x UNIX/Linux server and under maintenance. Are they entitled to get free of charge upgrades to r15 Unix/Linux Data Movers? ............................................................................................................... 11 CA ARCserve for SBS/EBS Bundles .................................................................................................................................... 13 Q17: What are the components included in SBS Bundle in CA ARCserve Backup r15 and what are the changes from r12.5? .................................................................................................................................................................. 13 Q18: What are the components in the CA ARCserve Backup r15 for Windows EBS Bundle? .............................. 13 Q19: If a customer is using the MS SBS Premium Version and wants to virtualize the second SQL Server, will CA ARCserve support his configuration? .................................................................................................................. 13 Q20: Can a customer entirely virtualize his SBS platforms? ................................................................................... 13 Solutions Pricing Model .................................................................................................................................................... 14 Q21: What is included in Solutions? .......................................................................................................................... 14 Q22: If a customer has Microsoft SQL and Microsoft Exchange on the same Server (not Windows Small Business Server/Windows Enterprise Business Server) and is interested in Solutions/Modules, does he need to purchase two Solutions/Modules for that server? .............................................................................................. 15 Q23: A customer wants to move from Exchange Email Server to Lotus Domino Email Server. Does the customer need to buy new licenses for Lotus Domino? .......................................................................................... 15 Q24: Are “CA ARCserve Backup for UNIX Agent for Oracle” and “CA ARCserve Backup for Linux Agent for Oracle” included in the CA ARCserve Backup r15 Standard Database Solution(or Module)? .............................. 15 Q25: Is “CA ARCserve Backup Global Dashboard” included in any of the Modules or Solutions?........................ 16 Q26: Can the CA ARCserve D2D licenses and the CA ARCserve Replication licenses which are part of the respective Solutions Bundles be used on a Server other than the one on which the CA ARCserve Backup licenses are used?........................................................................................................................................................ 16 Upgrading to CA ARCserve Backup r15 ............................................................................................................................ 16 Q27: Customers are under current maintenance contract and has Simplified pricing. Do they need to pay for upgrading to r15 Modules? Can they migrate to r15 solutions for free? ............................................................... 16 Q28: Customer currently has a la carte pricing, and would like to renew the license in Component pricing model. Can he do that? ................................................................................................................................................ 21 Q29: Can a customer with expired “a la carte” maintenance get a discount on upgrades? .................................. 21 Q30: Can a customer using “Suites” with expired maintenance get a discount on upgrades? ............................. 22 Q31: Can customers in r11.x release take advantage of this upgrade discount program? ................................... 22 Q32: Can customers in older releases such as Enterprise Backup and v9 get discounts on upgrades? .............. 22 Q33: Is there an upgrade or migration path to r15 ‘Solutions’ for customers with previous XOsoft/Wansync product to the new CA ARCserve family r15? ........................................................................................................... 22 Q34: Do we get 1 copy of r15 Windows CA ARCserve server license as part of FOC upgrades from r11.x UNIX/Linux Servers to r15 CA ARCserve Windows Product?................................................................................. 23 ...................................................................................................................................................... 23
All prices listed are MSRP without maintenance. Actual prices listed in pricebook will be different because of maintenance charges, program discounts etc.
Q35: My customer is running Exchange server on Windows Virtual Machine. Can I propose advanced email solutions or should I also propose guest based VM agent bundle along with advanced email solutions. ........... 23 Q36: Can customers virtualizing their current Physical environment use their Physical Client Agent and Open File Agent for Physical Machines Licenses and on their Virtual Machines? ........................................................... 23 Q37: What are the changes in “Guest Based Virtual Machines Bundle” introduced in CA ARCserve r15 from the “File Server Suite for Virtual Machines” in r12.5? .................................................................................................... 23 Q38: Can customers migrate their physical “CA CA ARCserve Backup r15 Client Agent for Windows” and “CA ARCserve Backup r15 Agent for Open Files on Windows” to virtual licenses - “CA ARCserve Backup r15 Guest Based Virtual Machines Agent Bundle”? ................................................................................................................... 23 Q39: Are “Guest Based Virtual Machine Bundle” license components included in all the CA ARCserve r15 Modules and Solutions Bundles? ............................................................................................................................... 23 Q40: Can customers backup virtual machines using r15 Modules and Solutions? ............................................... 24 Q41: Can customers perform Hypervisor backups (VCB/VDDK/Hyper-V) using r15 Modules and Solutions?. 24 Q42: My customer purchased r15 Modules and he sees ZERO license count for VM agent licenses. How can he backup Virtual Machines using modules and solutions? Or should he purchase “CA ARCserve Backup r15 Guest Based Virtual Machines Agent Bundle” or CA ARCserve Backup Per host licenses? .................................. 24 Q43: In a VMware environment, will customers need to purchase the “Guest based Virtual Machines Bundle” for the Proxy server or machine running VDDK, if CA ARCserve Backup Server is on Proxy server or the machine with VDDK itself? ......................................................................................................................................... 24 Q44: Do customers need to purchase a Client Agent for Windows license in addition to the ‘Guest Based Virtual Machines Agent Bundle’ license for each Virtual machine to perform file level restores from raw backups? ...................................................................................................................................................................... 24 Q45: If customers want to run only VCB or VDDK backups without the file level restore capability, what agents and licenses are required? Where should the agents be installed? ........................................................................ 24 Q46: What licenses do customers need if they have Microsoft Exchange on a guest Virtual Machine and want to perform Document level Backup plus VCB or VDDK backup of the entire Virtual machine? .......................... 25 Q47: Where are the guest based virtual machines agent bundle licenses managed? On the Backup Server side or Agent side? .............................................................................................................................................................. 25 Q48: Can customers use ‘Guest Based Virtual Machines Agent Bundle” license to perform backup/restore of a physical machine? ....................................................................................................................................................... 25 Q49: In the VMware environment, will customer need to purchase the “Guest Based Virtual Machines Agent Bundle” for VMware ESX Server? .............................................................................................................................. 25 Q50: In the VMware environment, will customers need to purchase ‘Guest Based Virtual Machines Agent Bundle’ for VCB Proxy or machine with VDDK installed?........................................................................................ 25 Q51: What is the preferred licensing model for the customers running hundreds of virtual machines in highly dynamic IT environment? .......................................................................................................................................... 26 Q52: Do customers need “Guest Based Virtual Machines Agent Bundle” license to backup/restore UNIX/Linux guest OS as if it is a physical machine? ...................................................................................................................... 26
All prices listed are MSRP without maintenance. Actual prices listed in pricebook will be different because of maintenance charges, program discounts etc.
Q53: Do customers need “Guest Based Virtual Machines Bundle” license to perform the types of backups listed below, if the guest OS of Virtual Machine is Linux/UNIX? ....................................................................................... 26 Q54: If a customer has a database on a virtual machine and wants to protect both database and virtual machine, which licenses should be purchased? ....................................................................................................... 26 Q55: Which CA ARCserve Backup components do customers need to install on the Hyper-V Host machine to protect the virtual machines? .................................................................................................................................... 26 Q56: A customer is currently protecting a VMware virtual environment using “Guest Based Virtual Machines Bundle” licenses and plans to migrate from VMware virtualization to Microsoft Hyper-V technology. Does he need to purchase new licenses for protecting Hyper-V environment? .................................................................. 27 Q57: Do customers need the “Guest Based Virtual Machines Bundle” license to perform backups and granular restores on a Windows XP/Vista guest OS? .............................................................................................................. 27 Q58: Do customers with r12.5 suites under maintenance doing free upgrade to respective modules in r15 automatically get the “Guest Based Virtual Machine Agent Bundle”? .................................................................... 27 Q59: Can a customer use Physical OFA licenses to perform open file agent backups on Virtual machines? ...... 27 .............................................................................................................................. 27 Q60: How should the customer license the CA ARCserve Backup r15 for Windows VM Agent per Host License? ..... 27 Q61: Does the Backup per-host license include Application agents? .......................................................................... 27 Q62: How many agent for Virtual Machines must the customer have to upgrade to 1 Host Based Virtual Machines license? ......................................................................................................................................................................... 28 Q63: My customer is using File server suite to protect Virtual Machines. As he is protecting virtual Machines, he wants to purchase low priced guest based VM agent renewal SKUs instead of high priced File server module renewal SKU. Is he allowed to do that?........................................................................................................................ 28 Q64: Can I mix and match Guest based VM agent and per-host licenses? .................................................................. 28 Q65: Can customers use an ‘Per-Host Virtual Machines’/’Guest Based Virtual Machines Agent Bundle’ license to perform network based backup of Windows/UNIX/Linux Virtual Machines? ............................................................. 28 Q66: Do we have competitive upgrade SKUs for per-host licenses? ........................................................................... 28 Q67: Can we use per-host licenses to backup UNIX and Linux VMs? .......................................................................... 28 Q68: Do we need to purchase additional “Guest based VM agent bundle” license with Backup per-host licenses to protect Hyper-V host or VCB/VDDK proxy?.................................................................................................................. 28 Q69: Can you explain the Virtual machine pricing and licensing in CA ARCserve Backup r15? .......................... 29 .............................................................................................................................................................. 32 Q70: What licenses are included within the Enterprise Module License in CA ARCserve Backup r15? ...................... 32 Q71: What are Components included in the r12.5 Enterprise Module that are now bundled free with the Base in CA ARCserve Backup r15? .................................................................................................................................................. 32 Q72: If a customer using r12.5 Enterprise Module wants to upgrade to CA ARCserve Backup r15 and continue to use Enterprise Module upto 32 simultaneous streams of data, will he need to upgrade his Enterprise Module License in CA ARCserve Backup r15? ............................................................................................................................ 32
All prices listed are MSRP without maintenance. Actual prices listed in pricebook will be different because of maintenance charges, program discounts etc.
............................................................................................................................................................... 32 Q73: How do we license the Global Dashboard Component introduced in CA ARCserve r15? ................................... 32 Q75: How is the Global Dashboard in CA ARCserve Backup r15 licensed for a customer opting for Modules? ......... 33 Q76: When using the Global Dashboard, is the Enterprise Module still needed in the Headquarters and each Branch Office? Is the Enterprise-Module included in the “Essentials File Server Solution”? .................................................. 33 .................................................................................................................................................................... 33 Q77: How do we license clustered servers?.............................................................................................................. 33 Q78: What is “Media Management (disk and tape)” and “Agent Technology” in the Licensing presentation (the slide with the green balls).” ........................................................................................................................................ 33 ............................................................................................................................................................... 33 Q79: What Editions and Options are available in CA ARCserve D2D? .................................................................... 33 Q80: What Options are bundled as part of “CA CA ARCserve D2D r15 for Windows Small Business Server Edition”? ...................................................................................................................................................................... 34 Q81: I see three different D2D Server Editions, what are the differences between them?................................... 34 Q82: My customer has Exchange Server on Windows 2003 Enterprise Edition OS. What should I quote to protect Exchange sever using D2D? Is Exchange option alone is enough? ............................................................ 34 Q83: Can I use Exchange and SQL Options with D2D Server Basic Edition? .......................................................... 35 Q84: Can D2D SBS Edition work on Windows EBS OS? ........................................................................................... 35 Q85: What is the use of Exchange / SQL Option licenses? ....................................................................................... 35 Q86: Is there any license that does not have Infinite Incremental technology? .................................................... 35 Q87: Is there any license that does not allow Bare Metal Recovery functionality? ............................................... 35 Q88: Can I use D2D VM per-host license to protect Hyper-V host machine? ......................................................... 35 Q89: What is the use of Hyper-V option? .................................................................................................................. 35 Q90: Can customers use all three options – Exchange, SQL and Hyper-V Options packaged as part of D2D Server Advanced Edition? .......................................................................................................................................... 36 ....................................................................................................................................................... 36 Q91: How should the customer license the CA ARCserve D2D r15 for Windows VM Agent per Host License? ......... 36 Q92: Does the D2D per-host license include Option licenses? .................................................................................... 36 Q93: Do we have competitive upgrade SKUs for D2D per-host licenses? ................................................................... 36 Q94: Do we need to purchase additional D2D Server Edition licenses to protect Hyper-V host or VCB/VDDK proxy? ...................................................................................................................................................................................... 36 Q95: Can you explain the Virtual machine pricing and licensing in CA ARCserve r15? ......................................... 36 .................................................................................................................................................. 38 Q96. What are the different tiers available in r15 Managed Capacity pricing model? ................................................ 38
All prices listed are MSRP without maintenance. Actual prices listed in pricebook will be different because of maintenance charges, program discounts etc.
Q97: What type of data is Managed Capacity licensed against? ................................................................................. 38 Q98: Now that we are charging customers based on “protected storage”, how should we do the true-ups?........... 39 Q99: Why did we change pricing model from stacking model to linear? .................................................................... 39 Q100: What is the minimum buy-in to get into Managed Capacity Pricing model? .................................................... 39 Q101: My customer is in r12.5 Managed Capacity Model and under maintenance, which MCP offering is he entitled to get free of charge? ................................................................................................................................................... 39 Q102: My customer is in r12.5 Managed Capacity Model and under maintenance. What should he purchase to get unlimited D2D as well along with Backup and RHA?.................................................................................................... 39
All prices listed are MSRP without maintenance. Actual prices listed in pricebook will be different because of maintenance charges, program discounts etc.
GENERAL QUESTIONS Q1: What are the different pricing models available in r15? A: CA ARCserve Backup r15 introduces below pricing models Component Pricing lets you buy only the technologies you need. We recommend component pricing for customers having three or less servers. Modules Pricing lets you buy CA ARCserve Backup technologies you need. We recommend Modules pricing for customers having three to fifty servers and looking for only Backup product. Solutions Pricing lets you buy CA ARCserve Backup, CA ARCserve D2D and CA ARCserve Replication and High Availability (RHA) Technologies you need for high quality data protection in a single bundle. We recommend solutions for three to fifty servers and looking for a complete protection solutions – Backup, Bare Metal Recovery and Replication. Managed Capacity Pricing (MCP) lets you protect high volumes of data with a flexible unlimited license. We recommend MCP for customers having more than fifty servers. Q2: We are comfortable with r12.5 pricing model, why did we change the pricing model and naming conventions in r15? A: The CA ARCserve r15 pricing model aligns with industry standard naming conventions which will help familiarize customers with our pricing quicker than was earlier possible. Moreover, the CA ARCserve r15 pricing provides an opportunity to offer a diverse set of quotes in a customer setup thereby providing a wider choice to our sales teams during the course of new deals and upgrades. Q3: What are the licensing changes from r12.5 to r15? A: With the latest release, CA Technologies introduces the new CA ARCserve r15 Family of products. The products that are a part of this are: CA ARCserve Backup r15 CA ARCserve D2D r15 CA ARCserve Replication r15 CA ARCserve High Availability r15 Considering that these individually make up the CA ARCserve r15 Family of products, the changes to the licensing from CA ARCserve Backup r12.5 to CA ARCserve r15 can be summarized as:
All prices listed are MSRP without maintenance. Actual prices listed in pricebook will be different because of maintenance charges, program discounts etc.
Introduction of Components Pricing Model (used to be known as ‘‘A la carte’’ in earlier releases). Mix and Match between the Components and Solutions pricing models is possible in CA ARCserve Backup r15 New ‘Solutions’ Technology Packages: Provide bundled licensing for new and upgrade CA ARCserve r15 customers. All solutions bundles include a version of CA ARCserve D2D. The Enterprise Application Solutions Bundle also includes a copy of CA ARCserve Replication r15 ‘Modules’ Packages that correspond to the r12.5 SIP (Simplified Pricing) Suites: These provide a migration path for customers using previous version Suites, and a cost effective way to buy just backup. Managed Capacity Pricing (MCP): The existing MCP model has been redefined to offer a 3 tiered MCP model. The new model is priced according to protected data as opposed to raw data as was the practice earlier. There are now 3 Tiers available in MCP CA ARCserve Backup Only CA ARCserve Backup and CA ARCserve Replication and High Availability Only CA ARCserve Replication and High Availability Only CA ARCserve All inclusive Q4: In the new Enterprise Application Solution we have 2 licenses of Replication included. What is the reason for not including Replication in the Advanced E-Mail Solution and Standard Database Solution? Is it possible to get an Enterprise Application Solution without 2 licenses of Replication? A: No. Customers should either purchase individual components or the ‘Enterprise Application Solutions bundle’ to benefit from Replication Technology. This is because we expect that larger enterprise customers are more likely to use our Replication Technology than smaller customers with only a few Servers to protect. Q5: Will the CA ARCserve Replication r15 license included in the Enterprise Application Solutions Bundle support Replication of Linux and UNIX Servers? A: No. “CA ARCserve RHA Replication for File Servers Windows Enterprise OS without Assured Recovery” included as part of enterprise application solutions cannot be used to replicate UNIX or Linux servers. Q6: What are the Technologies not included in the CA ARCserve r15 Solutions bundles? A: The Linux and Unix Data Movers are a new addition in CA ARCserve r15. They provide SAN Based backups of Linux and Unix Servers sharing a Tape Library over the SAN with the Windows Primary Server. Linux and Unix Data Mover licenses are NOT a part of any of the CA ARCserve r15 Solutions Bundles and are available only as separate Component SKUs.
All prices listed are MSRP without maintenance. Actual prices listed in pricebook will be different because of maintenance charges, program discounts etc.
Q7: How do we license the SharePoint Agent in CA ARCserve r15? A: With one SPS agent and one SPS agent license, user can protect SPS data (Web Front End, Database servers, App servers) which are distributed across the multiple machines. If customers also want to protect other data like whole systems of other boxes in the SPS farm, they should purchase additional Client agents (or other corresponding DB/APP agents if necessary). Q8: How do we license the Exchange Agent in an Exchange 2010 DAG (Database Availability Group) environment? A: In Exchange 2010 DAG - Number of Exchange licenses needed should be equal to number of active servers that are being backed up in DAG. Q9: SAN Option for Windows included theTape Library Option in earlier versions. Does this change in r15? A: This does not change. Windows Tape Library Option is included with the Windows SAN Option in CA ARCserve r15. Q10: Is it allowed to have a mix of Component, Modules and Solutions pricing models in customer environment? A: Yes. Mix and match is possible in the CA ARCserve r15 product SKUs. UNIX/LINUX DATA MOVER Q11: When can a customer use the Linux/Unix Data Mover in his environment? A: The Linux UNIX Data Mover provides faster backups for a customer that has a cross platform SAN environments (Linux/Unix machines and Windows machines connected to SAN switch). Windows Primary Server, other Windows Members and the Linux/Unix Data Mover can share a SAN Tape Library between each other. Data flow goes directly through the SAN, keeping the normal LAN free, and typically quicker than the normal Network based backups. Linux/Unix Data Movers can also backup to a Local FSD (Disk Device). For Example: In the below diagram, only the Servers in Green will qualify to become Unix/Linux Data Movers. All the Servers in Yellow have a locally attached Tape Library (or Tape Drive) and therefore do not qualify to become Unix/Linux Data Movers.
All prices listed are MSRP without maintenance. Actual prices listed in pricebook will be different because of maintenance charges, program discounts etc.
Q12: How is the Linux / UNIX Data Mover Licensed? A: Please note that “Unix Data Mover” and “Linux Data Mover” are not included in any of the Modules/Solutions. Customers should purchase respective components separately if needed. However, Unix/Linux Data Movers are included in MCP pricing model. Q13: How will the Linux/Unix Data Movers effect customers with Cross SAN environments? A: With the past versions of Windows CA ARCserve, we would have done backups of UNX/Linux data over the network to Windows CA ARCserve Backup servers. This increases the backup window and also causes a lot of network traffic to deal with which in turn increases the operational and administrative overhead of creating and maintaining separate network paths for backups of UNIX/Linux servers. Customers who use UNIX/Linux CA ARCserve product face the challenges of SAN issues, no central management, Ingres database issues, Oracle RMAN usability issues etc. All these problems will go away with r15 release as users will have the Windows CA ARCserve Backup Primary/Member server controlling the Unix\Linux data mover. CA ARCserve Windows server will be a Primary server and would be managing the media, while UNIX/Linux Data Mover only moves the data to the shared tape library. Hence Unix/Linux customers will achieve central database, central catalog, central media management, central licensing etc (all the advantages which r12 offered to CA ARCserve Windows customers). Q14: How are the upgrade paths for a customer using CA ARCserve for Windows/Unix/Linux r11.x?
S. No 1 Upgrade SKU CA ARCserve Backup r15 UNIX Data Mover upgrade from CA Licenses Customers will get license keys of "CA CA
All prices listed are MSRP without maintenance. Actual prices listed in pricebook will be different because of maintenance charges, program discounts etc.
ARCserve Backup r11.x for UNIX 2 CA ARCserve Backup r15 Linux Data Mover upgrade from CA ARCserve Backup r11.x for Linux CA ARCserve Backup r15 for Windows Tape Library Option upgrade from CA ARCserve Backup for Windows/UNIX/Linux Tape Library Option r11.x or r12.0 Windows/UNIX/Linux Tape Library Option r11.x or r12.0 CA ARCserve Backup r15 for Windows Storage Area Network (SAN) Option upgrade from CA ARCserve Backup for Windows/UNIX/Linux Storage Area Network (SAN) Option r11.x or r12.0 CA ARCserve Backup r15 for UNIX SAN Secondary Server Bundle upgrade from CA ARCserve Backup for UNIX SAN Secondary Server Bundle r11.x or r12.0 CA ARCserve Backup r15 for Linux SAN Secondary Server Bundle upgrade from CA ARCserve Backup for Linux SAN Secondary Server Bundle r11.x or r12.0 CA ARCserve Backup r15 for Windows NDMP NAS Option upgrade from CA ARCserve Backup for Windows/UNIX/Linux NDMP NAS Option r11.x or r12.0
ARCserve Backup r15 UNIX Data Mover" Customers will get license keys of "CA CA ARCserve Backup r15 Linux Data Mover" Customers will get license keys of CA ARCserve Backup r15 for Windows Tape Library Option
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Customers will get license keys of CA ARCserve Backup r15 for Windows Storage Area Network (SAN) Option
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Customers will get license keys of "CA ARCserve Backup r15 for UNIX SAN Secondary Server Bundle" license keys Customers will get license keys of "CA ARCserve Backup r15 for Linux SAN Secondary Server Bundle" license keys Customers will get license keys of "CA ARCserve Backup r15 for Windows NDMP NAS Option" license keys
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Q15: What are the Components listed in the CA ARCserve Backup UNIX/Linux SAN Secondary Server Bundle? A: The Unix/Linux SAN Secondary Server Bundle contains a Unix/Linux Data Mover, the Windows SAN Option, a Windows Tape Library Option and Windows Enterprise Module. Q16: Customers are in r11.x UNIX/Linux server and under maintenance. Are they entitled to get free of charge upgrades to r15 Unix/Linux Data Movers? A: Yes they are entitled to get free upgrades as listed in the below table. But please note that customers would be getting 1 UNIX/Linux data mover for 1 Unix/Linux server. But the data movers can’t work alone and would need Windows CA ARCserve server. So customers would need to purchase 1 additional Win CA ARCserve server SKU ($775 MSRP). S. No 1 R11.x SKU CA ARCserve Backup r11.x for UNIX FOC Upgrade SKUs to r15 CA ARCserve Backup r15 UNIX Data Mover upgrade from CA ARCserve Backup What licenses do they get? CA ARCserve Backup r15 UNIX Data Mover
All prices listed are MSRP without maintenance. Actual prices listed in pricebook will be different because of maintenance charges, program discounts etc.
r11.x for UNIX 2 CA ARCserve Backup r11.x for Linux CA ARCserve Backup r15 Linux Data Mover upgrade from CA ARCserve Backup r11.x for Linux CA ARCserve Backup r15 for Windows Tape Library Option upgrade from CA ARCserve Backup for Windows/UNIX/Linux Tape Library Option r11.x or r12.0 Windows/UNIX/Linux Tape Library Option r11.x or r12.0 CA ARCserve Backup r15 for Windows Tape Library Option upgrade from CA ARCserve Backup for Windows/UNIX/Linux Tape Library Option r11.x or r12.0 Windows/UNIX/Linux Tape Library Option r11.x or r12.0 CA ARCserve Backup r15 for Windows Storage Area Network (SAN) Option upgrade from CA ARCserve Backup for Windows/UNIX/Linux Storage Area Network (SAN) Option r11.x or r12.0 CA ARCserve Backup r15 for Windows Storage Area Network (SAN) Option upgrade from CA ARCserve Backup for Windows/UNIX/Linux Storage Area Network (SAN) Option r11.x or r12.0 CA ARCserve Backup r15 for UNIX SAN Secondary Server Bundle upgrade from CA ARCserve Backup for UNIX SAN Secondary Server Bundle r11.x or r12.0 CA ARCserve Backup r15 for Linux SAN Secondary Server Bundle upgrade from CA ARCserve Backup for Linux SAN Secondary Server Bundle r11.x or r12.0 CA ARCserve Backup r15 for Windows NDMP NAS Option upgrade from CA ARCserve Backup for Windows/UNIX/Linux NDMP NAS Option CA ARCserve Backup r15 Linux Data Mover
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CA ARCserve Backup r11.x for UNIX Tape Library Option
CA ARCserve Backup r15 for Windows Tape Library Option
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CA ARCserve Backup r11.x for Linux Tape Library Option
CA ARCserve Backup r15 for Windows Tape Library Option
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CA ARCserve Backup r11.x for UNIX Storage Area Network Option
CA ARCserve Backup r15 for UNIX SAN Secondary Server Bundle
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CA ARCserve Backup r11.x for Linux Storage Area Network Option
CA ARCserve Backup r15 for UNIX SAN Secondary Server Bundle
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CA ARCserve Backup r11.x for UNIX SAN Secondary Server Bundle
CA ARCserve Backup r15 for UNIX SAN Secondary Server Bundle
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CA ARCserve Backup r11.x for Linux SAN Secondary Server Bundle
CA ARCserve Backup r15 for Linux SAN Secondary Server Bundle
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CA ARCserve Backup r11.x for UNIX Storage Area Network Option
CA ARCserve Backup r15 for Windows NDMP NAS Option
All prices listed are MSRP without maintenance. Actual prices listed in pricebook will be different because of maintenance charges, program discounts etc.
r11.x or r12.0 10 CA ARCserve Backup r11.x for Linux Storage Area Network Option CA ARCserve Backup r15 for Windows NDMP NAS Option upgrade from CA ARCserve Backup for Windows/UNIX/Linux NDMP NAS Option r11.x or r12.0 CA ARCserve Backup r15 for Windows NDMP NAS Option
CA ARCSERVE FOR SBS/EBS BUNDLES Q17: What are the components included in SBS Bundle in CA ARCserve Backup r15 and what are the changes from r12.5? A: The CA ARCserve for SBS Standard Bundle includes the CA ARCserve Backup Server, Windows client agent, Windows Open File Agent, Exchange Agent, SharePoint Agent and the Disaster Recovery Option. Note: Disaster Recovery Option has been added to this bundle in r15 The CA ARCserve for SBS Premium Edition includes all the Components in the standard edition listed above and an additional SQL Agent. Q18: What are the components in the CA ARCserve Backup r15 for Windows EBS Bundle? A: The CA ARCserve for EBS Standard includes 1 copy of CA ARCserve Backup Server, 2 copies of Windows client agent, 3 copies of Windows Open File Agent, Exchange Agent, SharePoint Agent and the Disaster Recovery Option. The EBS Premium Bundle includes everything in the Standard Bundle listed above and additionally a Windows Client Agent, an Open File Agent and a SQL Agent. Q19: If a customer is using the MS SBS Premium Version and wants to virtualize the second SQL Server, will CA ARCserve support his configuration? A: Yes, this is possible with CA ARCserve. The customer can install his second SQL Server which is part of his SBS bundle on a Virtual Machine. Q20: Can a customer entirely virtualize his SBS platforms? A: Yes, we support installing the SBS bundle on Virtual Platforms as Microsoft has claimed support for it. For customers looking to do disk based backups, this will work fine. But there are a few limitations to be noted with regard to Tape backup depending on the Virtualization Technology being used:
All prices listed are MSRP without maintenance. Actual prices listed in pricebook will be different because of maintenance charges, program discounts etc.
VMware Virtualization: VMware ESX Server allows you to configure a SCSI adapter or a VM machine with SCSI pass-through. This would allow the physical tape library to be visible to the Windows OS running inside the VM. If the Windows device manager in the VM can be configured to see the Tape Library CA ARCserve can definitely use it. But there are limitations when it comes to using a Tape Library (which has more than 1 drive). Though some customers are able to configure this, we do not claim official support for Multiple Drive Tape Libraries. Hyper-V Virtualization: Hyper-V currently does not support connecting a Tape drive to the Virtual Machine. We therefore recommend that customers using Hyper-V attach the Tape Library to the Physical Hyper-V Host Server. Please note that this is a limitation with Microsoft Hyper-V and not a limitation with CA ARCserve Backup. SOLUTIONS PRICING MODEL Q21: What is included in Solutions? Includes Solution CA ARCserve r15 Essentials File Server Solutions CA ARCserve Backup r15 for Windows Essentials File Server Solutions contains
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1 copy of CA ARCserve Backup r15 for Windows Essentials File Server Module (Previously known as CA ARCserve Backup File Server Suite) 1 copy of CA ARCserve D2D r15 for Windows Server Standard Edition
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CA ARCserve r15 Standard Database Solutions CA ARCserve Backup r15 Standard Database Solutions contains
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1 copy of CA ARCserve Backup r15 for Windows Standard Database Module(Previously known as CA ARCserve Backup Database Suite) 1 copy of CA ARCserve D2D r15 for Windows Server Advanced Edition
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CA ARCserve r15 Advanced Email Solutions CA ARCserve Backup r15 for Windows Advanced Email Solutions contains
All prices listed are MSRP without maintenance. Actual prices listed in pricebook will be different because of maintenance charges, program discounts etc.
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1 copy of CA ARCserve Backup r15 for Windows Advanced Email Module (previously known as CA ARCserve Backup eMail Suite) 1 copy of CA ARCserve D2D r15 for Windows Server Advanced Edition
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CA ARCserve r15 Enterprise Application Solutions CA ARCserve Backup r15 for Windows Enterprise Application Solutions contains
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1 copy of CA ARCserve Backup r15 for Windows Enterprise Application Module(previously known as CA ARCserve Backup Application Suite) 1 copy of CA ARCserve Backup r15 for Windows Global Dashboard (per Managed site) 1 copy of CA ARCserveD2D r15 for Windows Server Advanced Edition 2 copies of CA ARCserve Backup r15 Replication for Windows Enterprise OS
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Q22: If a customer has Microsoft SQL and Microsoft Exchange on the same Server (not Windows Small Business Server/Windows Enterprise Business Server) and is interested in Solutions/Modules, does he need to purchase two Solutions/Modules for that server? A: With the ‘mix and match’ flexibility provided between the ‘Solutions’ , ‘Modules’ and ‘Component’ pricing in ARCserve r15 we provide the customer multiple options to choose from. He can buy any one of the Solutions/Modules bundles and purchase the additional licenses that are required in Component pricing. He can also buy more than one Solution/Module bundle for the server based on estimates of his future licensing needs. Q23: A customer wants to move from Exchange Email Server to Lotus Domino Email Server. Does the customer need to buy new licenses for Lotus Domino? A: Customers must buy a new Windows Agent for Lotus Domino license if using the Component model. No need to purchase any new agents if in Solutions/Modules pricing model or in Managed Capacity Pricing (MCP). ‘Advanced Email Server Solutions’ and ‘Advanced Email Server Module’ bundle includes both MS Exchange and Lotus Domino agent – customers can pick and choose what they want to use. MCP is based on storage capacity and is not impacted by the type of applications, operating system or devices in use. Q24: Are “CA ARCserve Backup for UNIX Agent for Oracle” and “CA ARCserve Backup for Linux Agent for Oracle” included in the CA ARCserve Backup r15 Standard Database Solution(or Module)? A: Yes, CA ARCserve Backup r15 for UNIX Agent for Oracle and CA ARCserve Backup r15 for Linux Agent for Oracle are now part of the Standard Database Server Solution (or Module). Customers can continue to do network backup of
All prices listed are MSRP without maintenance. Actual prices listed in pricebook will be different because of maintenance charges, program discounts etc.
oracle server running on Unix/Linux machines using advanced database solution or module. To get the local backup/SAN based backup technology, customers should purchase additional Unix/Linux Data Mover component. Q25: Is “CA ARCserve Backup Global Dashboard” included in any of the Modules or Solutions? A: No, “CA ARCserve Backup r15 for Windows Global Dashboard” is not included in any of the Modules. It is included only in “CA ARCserve r15 Enterprise Application Solutions”. Q26: Can the CA ARCserve D2D licenses and the CA ARCserve Replication licenses which are part of the respective Solutions Bundles be used on a Server other than the one on which the CA ARCserve Backup licenses are used? A: Yes, we allow the individual product licenses of CA ARCserve Backup, CA ARCserve D2D (and CA ARCserve Replication in case of Enterprise Applications Solutions Bundle) to be used on different Servers. But the individual components of each product in the Solutions bundle have to be used on a single machine UPGRADING TO CA ARCSERVE BACKUP R15 Q27: Customers are under current maintenance contract and has Simplified pricing. Do they need to pay for upgrading to r15 Modules? Can they migrate to r15 solutions for free? A: Customers with current maintenance and under Simplified Pricing Model (SIP) are entitled to get respective r15 Modules free of charge as listed below: 12.5 Suites NA/ ROW USD BASE SKU CA ARCserve Backup r12.5 File Server Suite CA ARCserve Backup r15 for Windows Essentials File Server Module CA ARCserve Backup r15 for Windows Essentials File Server Module - Competitive Upgrade CA ARCserve Backup r15 for Windows Essentials File Server Module - Upgrade from prior versions of CA ARCserve Backup File Server Suite CA ARCserve Backup r15 Guest Based Virtual Machines Agent Bundle 12.5 SKU = r15 SKU r15 Modules
CAABFSS125W00
=
CAABFSS150W00
CA ARCserve Backup r12.5 File Server Suite Competitive Upgrade
CAABFSS125WCU
=
CAABFSS150WCU
CA ARCserve Backup r12.5 File Server Suite Upgrade from Previous versions
CAABFSU125W00
=
CAABFSU150W00
CA ARCserve Backup r12.5 File Server Suite for Virtual Machines
CAABFSV125W00
=
BABWBR1500W67
All prices listed are MSRP without maintenance. Actual prices listed in pricebook will be different because of maintenance charges, program discounts etc.
CA ARCserve Backup r12.5 File Server Suite for Virtual Machines Competitive Upgrade
CAABFSV125WCU
=
CA ARCserve Backup r12.5 File Server Suite for Virtual Machines Upgrade from previous versions
CAABFSV125WU0
=
CA ARCserve Backup r15 Guest Based Virtual Machines Agent Bundle BABWCU1500W67 Competitive Upgrade CA ARCserve Backup r15 Guest Based Virtual Machines Agent Bundle upgrade from prior versions of ARCserve Virtual Machine Agent or File Server Suite for BABWUR1500W67 Virtual Machines CA ARCserve Backup r15 for Windows Standard Database Module CA ARCserve Backup r15 for Windows Standard Database Module - Competitive Upgrade CA ARCserve Backup r15 for Windows Standard Database Module - Upgrade from prior versions of CA ARCserve Backup Database Suite CA ARCserve Backup r15 for Windows Advanced Email Module CA ARCserve Backup r15 for Windows Advanced Email Module - Competitive Upgrade CA ARCserve Backup r15 for Windows Advanced Email Module - Upgrade from prior versions of CA ARCserve Backup Email Suite CA ARCserve Backup r15 for Windows Enterprise Application Module CA ARCserve Backup r15 for Windows Enterprise Application Module Competitive Upgrade CA ARCserve Backup r15 for Windows Enterprise Application Module Upgrade from prior versions
CA ARCserve Backup r12.5 Database Suite CAABDBS125W00
=
CAABDBS150W00
CA ARCserve Backup r12.5 Database Suite Competitive Upgrade CAABDBS125WCU
=
CAABDBS150WCU
CA ARCserve Backup r12.5 Database Suite Upgrade from Previous versions CAABDBU125W00
=
CAABDBU150W00
CA ARCserve Backup r12.5 eMail Suite
CAABEMS125W00
=
CAABEMS150W00
CA ARCserve Backup r12.5 eMail Suite Competitive Upgrade
CAABEMS125WCU
=
CAABEMS150WCU
CA ARCserve Backup r12.5 eMail Suite Upgrade from Previous versions
CAABEMU125W00
=
CAABEMU150W00
CA ARCserve Backup r12.5 Application Suite CA ARCserve Backup r12.5 Application Suite Competitive Upgrade CA ARCserve Backup r12.5 Application Suite Upgrade from Previous versions
CAABAPS125W00
=
CAABAPS150W00
CAABAPS125WCU
=
CAABAPS150WCU
CAABAPU125W00
=
CAABAPU150W00
All prices listed are MSRP without maintenance. Actual prices listed in pricebook will be different because of maintenance charges, program discounts etc.
of CA ARCserve Backup Application Suite EMEA USD SKU Base CA ARCserve Backup r12.5 File Server Suite CA ARCserve Backup r15 for Windows Essentials File Server Module CA ARCserve Backup r15 for Windows Essentials File Server Module - Competitive Upgrade CA ARCserve Backup r15 for Windows Essentials File Server Module - Upgrade from prior versions of CA ARCserve Backup File Server Suite CA ARCserve Backup r15 Guest Based Virtual Machines Agent Bundle CA ARCserve Backup r15 Guest Based Virtual Machines Agent Bundle Competitive Upgrade CA ARCserve Backup r15 Guest Based Virtual Machines Agent Bundle upgrade from prior versions of ARCserve Virtual Machine Agent or File Server Suite for Virtual Machines CA ARCserve Backup r15 for Windows Standard Database Module CA ARCserve Backup r15 for Windows Standard Database Module - Competitive Upgrade CA ARCserve Backup r15 for Windows Standard Database Module - Upgrade from prior versions of CA ARCserve Backup Database Suite CA ARCserve Backup r15 for Windows Advanced Email Module
CAABFSS125A00
=
CAABFSS150A00
CA ARCserve Backup r12.5 File Server Suite Competitive Upgrade
CAABFSS125ACU
=
CAABFSS150ACU
CA ARCserve Backup r12.5 File Server Suite Upgrade from Previous versions
CAABFSU125A00
=
CAABFSU150A00
CA ARCserve Backup r12.5 File Server Suite for Virtual Machines CA ARCserve Backup r12.5 File Server Suite for Virtual Machines Competitive Upgrade
CAABFSV125A00
=
BABWBR1500A67
CAABFSV125ACU
=
BABWCU1500A67
CA ARCserve Backup r12.5 File Server Suite for Virtual Machines Upgrade from previous versions
CAABFSV125AU0
=
BABWUR1500A67
CA ARCserve Backup r12.5 Database Suite CAABDBS125A00
=
CAABDBS150A00
CA ARCserve Backup r12.5 Database Suite Competitive Upgrade CAABDBS125ACU
=
CAABDBS150ACU
CA ARCserve Backup r12.5 Database Suite Upgrade from Previous versions CAABDBU125A00
=
CAABDBU150A00
CA ARCserve Backup r12.5 eMail Suite
CAABEMS125A00
=
CAABEMS150A00
All prices listed are MSRP without maintenance. Actual prices listed in pricebook will be different because of maintenance charges, program discounts etc.
CA ARCserve Backup r12.5 eMail Suite Competitive Upgrade
CAABEMS125ACU
=
CAABEMS150ACU
CA ARCserve Backup r12.5 eMail Suite Upgrade from Previous versions
CAABEMU125A00
=
CAABEMU150A00
CA ARCserve Backup r15 for Windows Advanced Email Module - Competitive Upgrade CA ARCserve Backup r15 for Windows Advanced Email Module - Upgrade from prior versions of CA ARCserve Backup Email Suite CA ARCserve Backup r15 for Windows Enterprise Application Module CA ARCserve Backup r15 for Windows Enterprise Application Module Competitive Upgrade CA ARCserve Backup r15 for Windows Enterprise Application Module Upgrade from prior versions of CA ARCserve Backup Application Suite CA ARCserve Backup r15 for Windows Essentials File Server Module CA ARCserve Backup r15 for Windows Essentials File Server Module - Competitive Upgrade CA ARCserve Backup r15 for Windows Essentials File Server Module - Upgrade from prior versions of CA ARCserve Backup File Server Suite CA ARCserve Backup r15 Guest Based Virtual Machines Agent Bundle CA ARCserve Backup r15 Guest Based Virtual Machines Agent Bundle Competitive Upgrade CA ARCserve Backup r15 Guest Based Virtual Machines Agent Bundle upgrade from prior versions
CA ARCserve Backup r12.5 Application Suite CA ARCserve Backup r12.5 Application Suite Competitive Upgrade
CAABAPS125A00
=
CAABAPS150A00
CAABAPS125ACU
=
CAABAPS150ACU
CA ARCserve Backup r12.5 Application Suite Upgrade from Previous versions EMEA EURO SKU Base CA ARCserve Backup r12.5 File Server Suite
CAABAPU125A00
=
CAABAPU150A00
CAABFSS125E00
=
CAABFSS150E00
CA ARCserve Backup r12.5 File Server Suite Competitive Upgrade
CAABFSS125ECU
=
CAABFSS150ECU
CA ARCserve Backup r12.5 File Server Suite Upgrade from Previous versions
CAABFSU125E00
=
CAABFSU150E00
CA ARCserve Backup r12.5 File Server Suite for Virtual Machines CA ARCserve Backup r12.5 File Server Suite for Virtual Machines Competitive Upgrade CA ARCserve Backup r12.5 File Server Suite for Virtual Machines Upgrade from previous versions
CAABFSV125E00
=
BABWBR1500E67
CAABFSV125ECU
=
BABWCU1500E67
CAABFSV125EU0
=
BABWUR1500E67
All prices listed are MSRP without maintenance. Actual prices listed in pricebook will be different because of maintenance charges, program discounts etc.
of ARCserve Virtual Machine Agent or File Server Suite for Virtual Machines CA ARCserve Backup r15 for Windows Standard Database Module CA ARCserve Backup r15 for Windows Standard Database Module - Competitive Upgrade CA ARCserve Backup r15 for Windows Standard Database Module - Upgrade from prior versions of CA ARCserve Backup Database Suite CA ARCserve Backup r15 for Windows Advanced Email Module CA ARCserve Backup r15 for Windows Advanced Email Module - Competitive Upgrade CA ARCserve Backup r15 for Windows Advanced Email Module - Upgrade from prior versions of CA ARCserve Backup Email Suite CA ARCserve Backup r15 for Windows Enterprise Application Module CA ARCserve Backup r15 for Windows Enterprise Application Module Competitive Upgrade CA ARCserve Backup r15 for Windows Enterprise Application Module Upgrade from prior versions of CA ARCserve Backup Application Suite
CA ARCserve Backup r12.5 Database Suite CAABDBS125E00
=
CAABDBS150E00
CA ARCserve Backup r12.5 Database Suite Competitive Upgrade CAABDBS125ECU
=
CAABDBS150ECU
CA ARCserve Backup r12.5 Database Suite Upgrade from Previous versions CAABDBU125E00
=
CAABDBU150E00
CA ARCserve Backup r12.5 eMail Suite
CAABEMS125E00
=
CAABEMS150E00
CA ARCserve Backup r12.5 eMail Suite Competitive Upgrade
CAABEMS125ECU
=
CAABEMS150ECU
CA ARCserve Backup r12.5 eMail Suite Upgrade from Previous versions
CAABEMU125E00
=
CAABEMU150E00
CA ARCserve Backup r12.5 Application Suite CA ARCserve Backup r12.5 Application Suite Competitive Upgrade
CAABAPS125E00
=
CAABAPS150E00
CAABAPS125ECU
=
CAABAPS150ECU
CA ARCserve Backup r12.5 Application Suite Upgrade from Previous versions
CAABAPU125E00
=
CAABAPU150E00
Customers can also purchase “SIP to r15 solutions (in maintenance)” upgrade SKUs to get into r15 Solutions pricing model. (R12.5 Simplified pricing to r15 Solutions pricing model upgrade is not free). With the newly introduced Solutions Pricing, customers not only get a great upgrade price, but also benefit from technology from other products
All prices listed are MSRP without maintenance. Actual prices listed in pricebook will be different because of maintenance charges, program discounts etc.
in the CA ARCserve r15 Family such as CA ARCserve D2D r15. So, it makes a lot of sense for customers to upgrade to ‘Solutions’ model now, even though they may be entitled to upgrade to the r15 ‘Modules’ for free. Please refer below table “SIP to r15 solutions” upgrade path SIP Suite CA ARCserve Backup r12.5 File Server Suite Upgrade path to Solutions CA ARCserve r15 Essentials File Server Solutions upgrade from Previous File Server Suite (in Maintenance) CA ARCserve Backup r12.5 Database Suite CA ARCserve r15 Standard Database Solutions upgrade from Previous Database Server Suite (in Maintenance) CA ARCserve Backup r12.5 eMail Suite CA ARCserve r15 Advanced Email Solutions upgrade from Previous Email Server Suite (in Maintenance) CA ARCserve Backup r12.5 Application Suite CA ARCserve r15 Enterprise Application Solutions upgrade from Previous Application Server Suite (in Maintenance) CA ARCserve Backup r12.5 File Server Suite for Virtual Machines * CA ARCserve Backup r15 Guest Based Virtual Machines Agent
Bundle upgrade from prior versions of ARCserve Virtual Machine Agent or File Server Suite for Virtual Machines
* This is not a solution and doesn’t contain all the technologies needed to protect a server. It’s a bundle of CA ARCserve Backup Virtual Machine Agent and OFA for VM.
Please note that “Unix Data Mover” and “Linux Data Mover” are not included in any of the modules. Customers should purchase respective components separately if needed. Global Dashboard is included only in CA ARCserve r15 Enterprise Application Solutions. Q28: Customer currently has a la carte pricing, and would like to renew the license in Component pricing model. Can he do that? A: Yes. Customers can purchase the maintenance renewal SKUs for his a la carte licenses and stay with the Component Pricing model (‘a la carte’ pricing model is now called ‘Component’ Pricing). Q29: Can a customer with expired “a la carte” maintenance get a discount on upgrades? A: Yes. Though Customers with CA ARCserve Backup r11.x, r12 and r12.5 with expired maintenance contracts are not entitled for FOC Upgrades, they are allowed to purchase discounted r15 component upgrade SKUs.
All prices listed are MSRP without maintenance. Actual prices listed in pricebook will be different because of maintenance charges, program discounts etc.
Below are the upgrade paths for customers with expired maintenance: Upgrade to Solutions: Customers with expired maintenance under a la carte pricing model cannot purchase solutions upgrade SKUs directly. They are allowed to purchase discounted r15 component upgrade SKUs. If they need Solutions, customers will have to first purchase respective r15 components upgrade SKUs and then purchase “a la carte to Solutions (in maintenance)” upgrade SKUs. Upgrade to Modules: Customers with expired maintenance cannot upgrade to r15 modules. They are allowed to purchase discounted r15 component upgrade SKUs. If they need Solutions, customers will have to first purchase respective discounted r15 components upgrade SKUs and then purchase “a la carte to Solutions (in maintenance)” upgrade SKUs. Additional Capacity: Customers with expired maintenance can always purchase NEW r15 components or Modules or Solutions for their new servers. Q30: Can a customer using “Suites” with expired maintenance get a discount on upgrades? A: Yes. Customers using CA ARCserve Backup r12 and r12.5 Suites with expired maintenance contracts are not entitled for FOC Upgrades, but they can purchase discounted Module upgrade SKUs. Please note that customers can also purchase “SIP to r15 solutions (out of maintenance)” upgrade SKUs and move to Solutions pricing model. Customers with expired maintenance looking to add additional functionality can always purchase NEW r15 components or solutions for their new servers. Please note that Modules are not available as new purchase SKUs. Q31: Can customers in r11.x release take advantage of this upgrade discount program? A: Yes, we now allow customers with expired maintenance contracts in r11.x, r12 and r12.5 to take advantage of this upgrade program and buy discounted upgrade SKUs. Q32: Can customers in older releases such as Enterprise Backup and v9 get discounts on upgrades? A: No, customers in releases older than r11 have to buy new Product SKUs. Q33: Is there an upgrade or migration path to r15 ‘Solutions’ for customers with previous XOsoft/Wansync product to the new CA ARCserve family r15? A: We don't have an upgrade/migration path from XOsoft/Wansync to CA ARCserve r15 solutions. Customers should upgrade to CA ARCserve r15 Replication and High Availability. If they need r15 solutions, we should sell "New" solutions SKUs.
All prices listed are MSRP without maintenance. Actual prices listed in pricebook will be different because of maintenance charges, program discounts etc.
Q34: Do we get 1 copy of r15 Windows CA ARCserve server license as part of FOC upgrades from r11.x UNIX/Linux Servers to r15 CA ARCserve Windows Product? A: No. Customers would have to purchase CA ARCserve Windows server license separately.
Q35: My customer is running Exchange server on Windows Virtual Machine. Can I propose advanced email solutions or should I also propose guest based VM agent bundle along with advanced email solutions. A: Please propose ONLY advanced email solutions. The client agent and Open File Agent licenses in the solutions bundle can be used to backup the virtual machine file system. Q36: Can customers virtualizing their current Physical environment use their Physical Client Agent and Open File Agent for Physical Machines Licenses and on their Virtual Machines? A: Yes, customers can use their Physical Client Agent and Open File Agent Licenses on their Virtual Machines. Q37: What are the changes in “Guest Based Virtual Machines Bundle” introduced in CA ARCserve r15 from the “File Server Suite for Virtual Machines” in r12.5? A: CA ARCserve Backup r15 ‘Guest Based Virtual Machines Agent Bundle’ includes the same components as the r12.5 ‘File Server Suite for Virtual Machines’. It includes 1 copy of ‘Agent for Virtual Machines’ and 1 copy of ‘Open File Agent for Virtual Machines’. It is just a name change from “File Server Suite for Virtual Machines” to “Guest Based Virtual Machines Bundle” Q38: Can customers migrate their physical “CA CA ARCserve Backup r15 Client Agent for Windows” and “CA ARCserve Backup r15 Agent for Open Files on Windows” to virtual licenses - “CA ARCserve Backup r15 Guest Based Virtual Machines Agent Bundle”? A: No. We don’t support migration from physical licenses to Virtual licenses. Q39: Are “Guest Based Virtual Machine Bundle” license components included in all the CA ARCserve r15 Modules and Solutions Bundles? A: No, “Guest Based Virtual Machine Bundle” license components are not included in r15 Modules and Solutions. But please note that customers can backup the virtual machines using the Client Agent for Windows (32AW) and Agent for Open Files (32OF) licenses included in all the Modules/Solutions.
All prices listed are MSRP without maintenance. Actual prices listed in pricebook will be different because of maintenance charges, program discounts etc.
Q40: Can customers backup virtual machines using r15 Modules and Solutions? A: Yes. Customers can backup both physical and virtual machines using the Client Agent for Windows (32AW) and Agent for Open Files (32OF) licenses included in all the Modules/Solutions. Q41: Can customers perform Hypervisor backups (VCB/VDDK/Hyper-V) using r15 Modules and Solutions? A: Yes. Customers can perform all types of VM backups (VCB/VDDK/Hyper-V) using Client Agent for Windows (32AW) and Agent for Open Files (32OF) licenses included in all the Modules/Solutions. Q42: My customer purchased r15 Modules and he sees ZERO license count for VM agent licenses. How can he backup Virtual Machines using modules and solutions? Or should he purchase “CA ARCserve Backup r15 Guest Based Virtual Machines Agent Bundle” or CA ARCserve Backup Per host licenses? A: R15 Solutions and Modules do not include Agent for Virtual Machines or Open Files Agent for Virtual Machines license component codes. Customers can perform all kinds of virtual machines backup (Network / Hyper-V / VCB / VDDK) using Windows client agent and Open Files Agent licenses. Customers don’t have to purchase any additional Virtual Machines licenses if they already have r12.5 suites/r15 Modules/r15 Solutions licenses to protect Virtual Machines. Q43: In a VMware environment, will customers need to purchase the “Guest based Virtual Machines Bundle” for the Proxy server or machine running VDDK, if CA ARCserve Backup Server is on Proxy server or the machine with VDDK itself? A: If a customer is using Solutions or Modules license on the proxy server, then they won’t have to purchase the “Guest Based Virtual Machines Bundle” as the required technology is included in the Solutions and Modules bundles. For customers using Component licensing, the “Guest Based Virtual Machines Bundle” or Open Files Agent license is required on the Proxy.
Q44: Do customers need to purchase a Client Agent for Windows license in addition to the ‘Guest Based Virtual Machines Agent Bundle’ license for each Virtual machine to perform file level restores from raw backups? A: No, customers do not have to purchase a license for the Windows client agent separately to perform file level restores from full backups. However, customers need to install both agents on the Virtual Machine. Q45: If customers want to run only VCB or VDDK backups without the file level restore capability, what agents and licenses are required? Where should the agents be installed? A: Customers will have to purchase the ‘Guest Based Virtual Machines Agent Bundle’ licenses for the VCB Proxy and for each Virtual Machine that they want to protect. They need to install the ‘Agent for Virtual Machines’ and the ‘Client Agent for Windows’ on the VCB proxy ONLY.
All prices listed are MSRP without maintenance. Actual prices listed in pricebook will be different because of maintenance charges, program discounts etc.
Q46: What licenses do customers need if they have Microsoft Exchange on a guest Virtual Machine and want to perform Document level Backup plus VCB or VDDK backup of the entire Virtual machine? A: It depends on the pricing model that customers are currently using: Customers in the Component pricing model have to purchase one license for the ‘Agent for Microsoft Exchange’ and one license for the ‘Guest Based Virtual Machines Agent Bundle’. Customers in Solutions pricing have to purchase one ‘Advanced Email Solutions Bundle’ – this includes the Agent for Exchange as well as the Virtual Machine protection technologies*. Customers using CA ARCserve r15 Modules need ‘Advanced Email Server Module’– this includes the Agent for Exchange as well as the Virtual Machine protection technologies*. Customers in appropriate MCP pricing do not need to purchase any additional licenses. *Technology to backup Virtual Machines is included in r15 Modules/Solutions, not the license component codes. Q47: Where are the guest based virtual machines agent bundle licenses managed? On the Backup Server side or Agent side? A: Agent for Virtual machines and OFA for Virtual machines licenses included as part of Guest based Virtual Machine Agent Bundle are managed at CA ARCserve Backup server. Till CA ARCserve Backup r12.5 the only exception was that if customers wanted to enable the Open File Agent (OFA) on the virtual machine backups, they had to enter the OFA license on those particular guests. With CA ARCserve Backup r15, the Open File Agent Licensing has been centralized and can be applied at the Backup Server. Q48: Can customers use ‘Guest Based Virtual Machines Agent Bundle” license to perform backup/restore of a physical machine? A: No, customers can’t use a virtual machine agent to perform backup/restore of a physical machine. But in case of VCB proxy and Hyper-V host machine, customers can use “Agent for Virtual Machine” license to backup and restore data on VCB Proxy/Hyper-V Host machines (which are physical machines). Q49: In the VMware environment, will customer need to purchase the “Guest Based Virtual Machines Agent Bundle” for VMware ESX Server? A: No, customers do not need to purchase the ‘Guest Based Virtual Mach Machines Bundle’ license for ESX server to protect VMs running inside the ESX server. Customers have to purchase ‘Guest Based Virtual Machines Bundle’ licenses for VCB Proxy or VDDK machine and for each VM that they want to protect. However, if customers need to protect the ESX server host machine, they need to purchase a Client Agent for Linux license* – but typically protecting the Virtual machines is enough, and no further protection for the ESX host itself is required. *Backing up ESX host using Linux client agent is not officially supported by CA. Q50: In the VMware environment, will customers need to purchase ‘Guest Based Virtual Machines Agent Bundle’ for VCB Proxy or machine with VDDK installed? A: Yes, customers have to purchase “Guest Based Virtual Machines Bundle” license for the VCB Proxy as well.
All prices listed are MSRP without maintenance. Actual prices listed in pricebook will be different because of maintenance charges, program discounts etc.
Q51: What is the preferred licensing model for the customers running hundreds of virtual machines in highly dynamic IT environment? A: It is recommended that customers use the Managed Capacity Model, which is based on storage capacity and totally insulated from number of VMs. Q52: Do customers need “Guest Based Virtual Machines Agent Bundle” license to backup/restore UNIX/Linux guest OS as if it is a physical machine? A: When CA ARCserve Backup encounters a UNIX/Linux virtual machine, it checks for the presence of “Guest Based Virtual Machines Bundle” license. If it cannot find such a license it uses UNIX/Linux client agent or any of the Solutions or Modules (which include this functionality) license instead. Q53: Do customers need “Guest Based Virtual Machines Bundle” license to perform the types of backups listed below, if the guest OS of Virtual Machine is Linux/UNIX? A: 1) Raw mode backup – When CA ARCserve Backup encounters a UNIX/Linux virtual machine, it first checks for the presence of “Guest Based Virtual Machines Bundle”. If it cannot find such a license, it uses the UNIX/Linux client agent license or any of the Solutions or Modules licenses. 2) Backup as a physical server using client agent – Customers can use ‘Guest Based Virtual Machines Agent Bundle’ or any of the Solutions or Modules (which include this functionality). Q54: If a customer has a database on a virtual machine and wants to protect both database and virtual machine, which licenses should be purchased? A: This depends on the customer’s pricing model: Component Pricing: Customer has to buy 2 licenses; 1 Database agent to backup the database running inside the Virtual Machine and 1 Guest Based Virtual Machines Bundle to backup Virtual Machine file system. Solutions Pricing: As technology to back up Virtual Machines is included in the Standard database Solutions (or Module), customer can buy only the Standard Database Solution (or Module) to protect both database and virtual machine file system. Q55: Which CA ARCserve Backup components do customers need to install on the Hyper-V Host machine to protect the virtual machines? A: Customers need to install “Agent for Virtual Machines” and “Windows Client Agent” on the Hyper-V host machine, but just purchase a license for the “Guest Based Virtual Machines Bundle”, as it includes all these licenses. Customers must install Agent for Virtual Machines, Open File Agent for Virtual Machines and Windows Client Agent on Windows guest Virtual Machines to enable file level restores from an image level backup. We do not support file level restores from image level backups in case of UNIX and Linux Virtual Machines. Similar to the VCB Proxy/Machine with VDDK, the Hyper-V Host quite often is a Backup Server (“media server”) as well. In this case, the CA ARCserve Backup base product license or an Essentials File Server Solution (or Module) is required.
All prices listed are MSRP without maintenance. Actual prices listed in pricebook will be different because of maintenance charges, program discounts etc.
Q56: A customer is currently protecting a VMware virtual environment using “Guest Based Virtual Machines Bundle” licenses and plans to migrate from VMware virtualization to Microsoft Hyper-V technology. Does he need to purchase new licenses for protecting Hyper-V environment? A: No, the customer can use the same “Guest Based Virtual Machines Bundle” licenses to protect his new Microsoft Virtualization environment. Q57: Do customers need the “Guest Based Virtual Machines Bundle” license to perform backups and granular restores on a Windows XP/Vista guest OS? A: No. Customers do not need any license for backing up XP/Vista Physical or Virtual Machines.
Q58: Do customers with r12.5 suites under maintenance doing free upgrade to respective modules in r15 automatically get the “Guest Based Virtual Machine Agent Bundle”? A: No, customers would not get a separate license for “Guest Based Virtual Machines Agent Bundle”. But please note that the “Guest Based Virtual Machines Agent Bundle” technology is part of “Essentials File Server Solutions/Module” which in turn is part of all other Solutions/Modules. Windows client agent and Open Files Agent license component codes included in all modules/solutions can backup both the physical and virtual machines. Q59: Can a customer use Physical OFA licenses to perform open file agent backups on Virtual machines? A: Yes.
Q60: How should the customer license the CA ARCserve Backup r15 for Windows VM Agent per Host License? A: The customer must license 1 copy for every Physical Host Platform (VMware, Hyper-V, and Citrix) that he wants to protect regardless of the number of Guest VMs running on the host. The license provides an unlimited distribution of the CA ARCserve Backup r15 Guest Based Virtual Machines Agent Bundle. Q61: Does the Backup per-host license include Application agents? A: No, the per-host licenses contain unlimited CA ARCserve Backup r15.0 Guest Based VM Agent Bundle licenses only. Customers have to purchase other options like CA ARCserve Backup Server, Application Agents (Exchange, SQL, SharePoint, and AD), Options (Enterprise Module, Tape Library Option, SAN Option etc) separately
All prices listed are MSRP without maintenance. Actual prices listed in pricebook will be different because of maintenance charges, program discounts etc.
Q62: How many agent for Virtual Machines must the customer have to upgrade to 1 Host Based Virtual Machines license? A: We do not provide any upgrade path to the Host Based Licensing from the earlier ‘Agent for Virtual Machines’ or the ‘File Server Suite for Virtual Machines’. Customers should purchase 1 license per Host (Hyper-V/VMware) which would provide Unlimited Guest VMs protection/host server. Q63: My customer is using File server suite to protect Virtual Machines. As he is protecting virtual Machines, he wants to purchase low priced guest based VM agent renewal SKUs instead of high priced File server module renewal SKU. Is he allowed to do that? A: No. Please note that if customers chooses to opt out of physical suites/modules SKUs renewals and go for Guest based VM agent renewals SKUs, they would be losing many other high end technologies bundled as part of R12.5 Suites/r15 modules/solutions like Multistreaming, SAN, Tape Library Option, Enterprise Module etc which would cost them thousands of dollars if they want to buy them as components at a later point of time.
Q64: Can I mix and match Guest based VM agent and per-host licenses? A: Yes, we allow mix and match between Guest based VM agent and per-host licenses. Let’s say if a customer has 2 Hyper-V servers – running 2 VMs on 1st Hyper-V and 15 on other. They can purchase 2 guest based VM agent bundles for the first ESX and per-host for the 2nd. Q65: Can customers use an ‘Per-Host Virtual Machines’/’Guest Based Virtual Machines Agent Bundle’ license to perform network based backup of Windows/UNIX/Linux Virtual Machines? A: Yes. The ‘Guest Based Virtual Machines Agent Bundle’ license can be used to perform network -based backup of Windows/UNIX/Linux VMs. Customers don’t have to purchase separate ‘Guest Based Virtual machines Agent Bundle’ for Network Based Backups of Unix/Linux Virtual Machines. Q66: Do we have competitive upgrade SKUs for per-host licenses? A: Yes, coming soon! Q67: Can we use per-host licenses to backup UNIX and Linux VMs? A: Yes Q68: Do we need to purchase additional “Guest based VM agent bundle” license with Backup per-host licenses to protect Hyper-V host or VCB/VDDK proxy? A: No. Customers can protect the Hyper-V host or VCB/VDDK proxy machine with CA ARCserve Backup per-host license.
All prices listed are MSRP without maintenance. Actual prices listed in pricebook will be different because of maintenance charges, program discounts etc.
Q69: Can you explain the Virtual machine pricing and licensing in CA ARCserve Backup r15? A: Using the ‘Guest Based Virtual Machines Bundle: Let’s explain the Virtual machine pricing and licensing in release15 with an example. Suppose a customer wants to protect his VMware Virtual setup using CA ARCserve Backup r15 Guest Based Virtual Machines Bundle, and his VMware environment includes – 1 VMware ESX server, 1 VCB Proxy/Machine with VDDK installed and 3 Guest VMs running Windows, UNIX and Linux on each, as shown below.
Note1: The Proxy (VCB/VDDK) and the CA ARCserve backup server are on the same machine in this example. Typically this is a CA ARCserve Member Server (“Media server”) in large environments, or a CA ARCserve Stand-Alone in smaller networks. If the Proxy machine with VDDK/VCB installed has no backup server locally installed, and the Backup server is an additional host that receives the data via the network, then the licensing count (table) is the same. Solutions/Module licensing of the same example: Three virtual machines need three “Guest Based Virtual Machines Bundles” if RAW level backup/restore of B-2 and B-3 is enough. Customers already owning r12.5 suites or r15 modules/solutions licenses can use them to backup Virtual Machines and don’t have to purchase additional “CA ARCserve Backup r15 Guest Based Virtual Machines Agent Bundle” or “CA CA ARCserve Backup for Windows VM Agent per Host License”. Windows client agent/OFA for VM agent included as part of r12.5 suites or r15 modules/solutions can backup both physical machines and virtual machines. If B-3 needs file level backup/restores (which for Unix is only possible via the network), then the licensing is one “Essentials File Server Solutions”/”Essentials File Server Module” for new customers or “Essentials File Server Module” in case of customers in maintenance opting for free upgrades for B-3 plus two “Guest Based Virtual Machines Bundle” for B-2 and B-4. For the Server A (CA ARCserve Backup Server & VCB Proxy/VDDK) “Essential File Server Solutions”/ “Essential File
All prices listed are MSRP without maintenance. Actual prices listed in pricebook will be different because of maintenance charges, program discounts etc.
Server Module” is required. If the VCB Proxy is a separate machine, the separate VCB Proxy will consume an additional “Guest Based Virtual Machines Bundle” license.
All prices listed are MSRP without maintenance. Actual prices listed in pricebook will be different because of maintenance charges, program discounts etc.
VMware Environment
Backup Type Hyper Visor Based
Licensing No License Required. Client agent for Linux (optional)
*not tested by QA
Deployment No agent installation required. Customers typically don’t need to backup the ESX server. Client agent for Linux. Customers typically don’t need to backup the ESX server. CA ARCserve Base Product, Windows client agent and Agent for Virtual Machines, Open File Agent for Virtual Machines Windows client agent, Agent for Virtual Machines and Open File Agent for Virtual Machines No need to install any agent inside the Virtual Machine if customers just want to perform raw or file level backup. Have to install Windows client agent, Agent for Virtual Machine and OFA for Virtual Machines if customer wants to perform granular file \ folder restores from a raw VM backup. Windows client agent and Open Files Agent for Virtual Machines No agent installation required inside the UNIX/Linux guest VM as VMware does not support granular file\folder restores from a raw VM backup of Unix\Linux VMs.
ESX Server
(optional) Network Based VCB/VDDK on the Backup Server (example) VCB/VDDK on a different machine other then the Backup server
VCB Proxy
CA ARCserve Base Product and Guest based Virtual Machines Bundle/Any of the Solutions or Modules Guest based Virtual Machines Bundle
Windows Guest VM
Hyper Visor Based
Guest based Virtual Machines Bundle/Any of the Solutions or Modules
Network Based
Guest based Virtual Machines Bundle Guest based Virtual Machines Bundle /Any of the Solutions or Modules Guest based Virtual Machines Bundle / Any of the Solutions or Modules
Hyper Visor Based UNIX/Linux Guest VM Network Based
UNIX/Linux Client agent
Usually the “Guest Based Virtual Machines Bundle” can only be used on a virtualized Windows installation. In the case of the VCB Proxy/machine with VDDK or the Hyper-V host, the same license can be used for that physical machine, too. If the CA ARCserve Backup base product is present, then a License of any of the Solutions or Module License is required and automatically includes the functionality present in the Guest Based Virtual Machines Bundle. Host Based Licensing: The newly introduced Host Based licensing allows customers to license their entire physical Host machine instead of having to license individual guests separately. This is licensed per Hyper-V / VMware Host. In the above example, customers can backup all the 3 VMs and the proxy machine using 1 copy of per-host license.
All prices listed are MSRP without maintenance. Actual prices listed in pricebook will be different because of maintenance charges, program discounts etc.
Q70: What licenses are included within the Enterprise Module License in CA ARCserve Backup r15? A: With 1 Enterprise module license, all the below options can be unlocked per CA ARCserve Backup server in r15 - Multistreaming - Serverless Option - Image Option - StorageTek ACSLS - IBM 3494 - Raw Disk Backup Support - Media Management Option - Enterprise Option for VSS Hardware Snap-Shot Q71: What are Components included in the r12.5 Enterprise Module that are now bundled free with the Base in CA ARCserve Backup r15? A: All the below options which were part of Enterprise Module in r12.5 would be packaged free with CA ARCserve base in r15 - Encryption - Multiplexing - Staging - User Profiles - Password Management - Audit log Q72: If a customer using r12.5 Enterprise Module wants to upgrade to CA ARCserve Backup r15 and continue to use Enterprise Module upto 32 simultaneous streams of data, will he need to upgrade his Enterprise Module License in CA ARCserve Backup r15? A: No. The Multiplexing functionality is included as a part of the base in CA ARCserve Backup r15. If he does not require any of the other functionality included in the CA ARCserve Backup r15 Enterprise Module, he does not need to upgrade his Enterprise Module License.
Q73: How do we license the Global Dashboard Component introduced in CA ARCserve r15? A: You need to install the Global Dashboard component on every Primary/Standalone server, and then configure it as ‘Branch Primary Server’. At the Central Site the Global Dashboard is installed and configured as a Central Primary Server. The license for appropriate number of Global Dashboard Branch primary servers needs to be entered on the Central Primary server. Count of Global Dashboard licenses must be equal to the number of branch sites (central site is also counted as 1 branch). Q74: How is the Global Dashboard in CA ARCserve Backup r15 licensed for a customer opting for solutions? A: Global Dashboard is included only in CA ARCserve r15 Enterprise Application Solutions.
All prices listed are MSRP without maintenance. Actual prices listed in pricebook will be different because of maintenance charges, program discounts etc.
Q75: How is the Global Dashboard in CA ARCserve Backup r15 licensed for a customer opting for Modules? A: Global Dashboard is NOT included in any of the r15 Modules. Customers should purchase the Global Dashboard licenses separately
Q76: When using the Global Dashboard, is the Enterprise Module still needed in the Headquarters and each Branch Office? Is the Enterprise-Module included in the “Essentials File Server Solution”? A: The Global Dashboard has been added a new licensed SKU in CA ARCserve Backup r15. It is no longer tied with the Enterprise Module. The Global Dashboard License is need for the Central Primary (Headquarters) and for each Branch Primary Server (Branch Office).
Q77: How do we license clustered servers? A: CA ARCserve Backup is licensed per instance installed. So for a two node cluster, customer will need to buy two licenses – regardless of the number of cluster resources, active-passive, etc. However, due to limitations of CA’s licensing module, CA ARCserve Backup will look for licenses by cluster resource. In such scenarios, customers will need to call support to get extra licenses for their virtual nodes formed as part of the physical nodes. Example: in a 2 node cluster with one virtual node, 3 licenses are needed. Q78: What is “Media Management (disk and tape)” and “Agent Technology” in the Licensing presentation (the slide with the green balls).” A: Media Management means all the options required to manage the media and tape – like Tape Library Option, SAN Option, Enterprise Module etc. Agent Technology means – Client Agent technology required to protect different file systems – like Windows client agent, Unix client agent, Linux client agent, Mac agent etc
Q79: What Editions and Options are available in CA ARCserve D2D? A: CA ARCserve D2D has 5 Editions and 3 Options Editions: 1. CA ARCserve D2D r15 for Windows Small Business Server Edition 2. CA ARCserve D2D r15 for Windows Server Basic Edition 3. CA ARCserve D2D r15 for Windows Server Standard Edition
All prices listed are MSRP without maintenance. Actual prices listed in pricebook will be different because of maintenance charges, program discounts etc.
4. CA ARCserve D2D r15 for Windows Server Advanced Edition 5. CA ARCserve D2D r15 for Windows Foundation Server Edition Options: 1. CA ARCserve D2D r15 for Windows Exchange Option 2. CA ARCserve D2D r15 for Windows SQL Option 3. CA ARCserve D2D r15 for Windows Hyper-V Option Q80: What Options are bundled as part of “CA CA ARCserve D2D r15 for Windows Small Business Server Edition”? A: 1 copy of each CA ARCserve D2D r15 for Windows Exchange Option and CA ARCserve D2D r15 for Windows SQL Option are bundled as part of “CA CA ARCserve D2D r15 for Windows Small Business Server Edition” Q81: I see three different D2D Server Editions, what are the differences between them? A: D2D has 3 different Server Editions – Basic, Standard and Advanced Editions Server Standard Edition is the full Edition which has all the functionality such as I2 Technology and Bare Metal Recovery. Server Basic Edition is scaled down version of D2D Server Standard Edition which has limited I2 Technology. With limited I2 Technology, customers cannot perform infinite incremental snapshots at a frequency of 15 minutes. Minimum schedule frequency would be 1 hour increments with weekly fulls required. The scheduled incremental on every 7th day would be automatically converted to Full. Server Advanced Edition is a bundle of D2D Server Standard Edition and all three options – Exchange, SQL and Hyper-V Q82: My customer has Exchange Server on Windows 2003 Enterprise Edition OS. What should I quote to protect Exchange sever using D2D? Is Exchange option alone is enough? A: No. Exchange option cannot work alone; it needs D2D Server Edition license as well. Please quote D2D Server Advanced Edition which has D2D Server Standard Edition and all the options or D2D Server Standard Edition and Exchange Option. Quoting D2D Server Advanced Edition would be cost-effective for the customer.
All prices listed are MSRP without maintenance. Actual prices listed in pricebook will be different because of maintenance charges, program discounts etc.
Q83: Can I use Exchange and SQL Options with D2D Server Basic Edition? A: Yes you can use Exchange and SQL Option licenses with all the D2D Editions (SBS, Server Basic, Server Standard and Server Advanced Editions) and VM per-host licenses. Q84: Can D2D SBS Edition work on Windows EBS OS? A: Yes, customers can use D2D SBS Edition to protect Windows EBS OS. Q85: What is the use of Exchange / SQL Option licenses? A: Exchange / SQL option licenses allow you to perform application consistent backups of Exchange / SQL applications and also enable the database level restore capability Q86: Is there any license that does not have Infinite Incremental technology? A: Yes, D2D Server Basic Edition has only limited I2 Technology. Customers cannot perform infinite incremental snapshots at a frequency of 15 minutes. Minimum schedule frequency would be 1 hour increments with weekly fulls required. The scheduled incremental on every 7th day would be automatically converted to Full. Q87: Is there any license that does not allow Bare Metal Recovery functionality? A: All the D2D Edition licenses have the Bare Metal Recovery functionality. Q88: Can I use D2D VM per-host license to protect Hyper-V host machine? A: No, you can’t protect physical Hyper-V host machine using per-host licenses. Please purchase D2D Server Standard Edition or Server Advanced Edition. Q89: What is the use of Hyper-V option? A: Hyper-V Option enables consistent backup of applications inside VM while backing up the Hyper-V Host machine using D2D. Customers would not be able to do granular restore of Virtual Machines or Files/Applications running inside the Virtual machines. What that means is if Hyper-V option license is present, D2D will use Hyper-V VSS writer to protect VMs. If Virtual Machine Guest Additions are installed in VM Hyper-V writer will also ensure that applications inside VM are made consistent during backup using VSS writer in VM. However we do not provide special restore view for Hyper-V. User still has to restore files manually and register the VM back. Also applications protected inside VM cannot be directly restored. User has to restore entire VM. If direct application restore is needed user should install D2D on the guest VM, license D2D Advanced Edition (contains SQL/Exchange/Hyper-V Options) and initiate a separate backup of the guest VM.
All prices listed are MSRP without maintenance. Actual prices listed in pricebook will be different because of maintenance charges, program discounts etc.
Q90: Can customers use all three options – Exchange, SQL and Hyper-V Options packaged as part of D2D Server Advanced Edition? A: No. D2D Advanced Edition includes Exchange, SQL and Hyper-V Options. However, Customers can use only ONE option of the three, not all. If they need more than 1 option, they have to purchase additional D2D server Advanced Editions or options SKUs.
Q91: How should the customer license the CA ARCserve D2D r15 for Windows VM Agent per Host License? A: The customer must license 1 copy for every Physical Host Platform (VMware, Hyper-V, and Citrix) that he wants to protect regardless of the number of Guest VMs running on the host. The license provides an unlimited distribution of the CA ARCserve D2D r15 VM Editions. Q92: Does the D2D per-host license include Option licenses? A: No, D2D per-host license does not include SQL/Exchange/Hyper-V Option Licenses. Customers should purchase them separately. Q93: Do we have competitive upgrade SKUs for D2D per-host licenses? A: Yes, coming soon! Q94: Do we need to purchase additional D2D Server Edition licenses to protect Hyper-V host or VCB/VDDK proxy? A: Yes. Customers should purchase additional D2D Server standard or Advanced Edition license to protect the Hyper-V host or VCB/VDDK proxy machine. Q95: Can you explain the Virtual machine pricing and licensing in CA ARCserve r15? From Pricing perspective – For Customers running less than or equal to four VMs per host Purchasing D2D Standard Edition would be cost effective than going for D2D per-host licenses. But we recommend to go with per-host licenses for >= 4 VMs also so that customers don’t have to purchase any additional licenses in case if they add more VMs on that host in future. For customers running five or more VMs per host Purchase D2D per-host licenses * MSRP Product only price
All prices listed are MSRP without maintenance. Actual prices listed in pricebook will be different because of maintenance charges, program discounts etc.
NOTE – Per-host licenses does not include Exchange/SQL options. Customers should purchase them separately if they wish to protect and enable database level granular recovery of Exchange and SQL applications. From Licensing Perspective – D2D Per-host license is packed with unlimited licenses of D2D VM Edition licenses for use on single host. Customers would receive 1 single D2D VM Edition license key with 999999 user count. They should apply the same key on all the VMs running on the host. From Technology Perspective - Let’s say customer has Windows 2008 Hyper-v host machine running 10 VM inside it. There are 2 ways in which customers can protect the Virtual machines.
1. Using D2D Server Standard Edition or D2D Server Advanced Edition(If need to protect Exchange/SQL) a. Install D2D inside each Virtual Machine that you want to protect and apply D2D Server standard Edition license. b. If the VM has Exchange or SQL applications running inside it, apply D2D server Advanced Edition license. c. Initiate a backup session for each VM Below are the benefits of using this method. 1. Customers can protect the entire VM 2. Can protect selected volumes 3. Protect all the VSS aware applications 4. Perform file/folder/volume level restores in VM 5. Perform Exchange & SQL database level restores – by applying SQL & Exchange option licenses 6. Perform Bare Metal Recovery of that VM to physical machine/VM 7. Search and restores files inside the VM 2. Using D2D Hyper-V Option a. Install D2D on Hyper-v Host Machine and apply D2D Advanced Edition license or D2D server standard Edition + Hyper-V option licenses. b. Backup Hyper-V host Machine, no need to initiate separate backup sessions for each VM. With one single backup customers can backup hyper-V host and all the VMs in a steady state.
All prices listed are MSRP without maintenance. Actual prices listed in pricebook will be different because of maintenance charges, program discounts etc.
3. Benefits include – a. Customers can protect the VM without having to install D2D inside VM. b. No need to initiate multiple backups to protect VMs running on same Hyper-V machine. With one single backup, customers can back all the VMs and host machine. c. Can perform application consistent snapshots of VMs However, the disadvantages with this approach is a. Can’t protect selected volumes inside the VMs b. Can’t perform file/folder/volume level restores of VM c. Can’t perform database level restores of Exchange & SQL running inside the VMs d. Can’t perform Bare Metal Recovery of individual VMs e. Can’t search and restore files inside the VMs
Q96. What are the different tiers available in r15 Managed Capacity pricing model? A: CA ARCserve Managed Capacity pricing model has been a strong platform for Enterprise customers having large and changing IT infrastructures as well as increasing amounts of data to protect and manage. In r12.5 we had only 1 tier offering unlimited licenses of CA ARCserve Backup and XOsoft licenses. CA ARCserve r15 now offers 4 different Managed Capacity pricing Programs as below:
1. R15 CA ARCserve Backup Only provides the customer with unlimited access to all bases, options and agents of CA ARCserve Backup R15. This offering is licensed based on “Protected Storage”. 2. R15 CA ARCserve Replication and High Availability Only provides the customer with unlimited access to all bases, options and agent of CA ARCserve Replication and High Availability. 3. R15 CA ARCserve Backup and R15 ARCserve Replication and High Availability Only provides the customer with access to all bases, options and agents for CA ARCserve Backup and CA ARCserve Replication and High Availability. 4. R15 CA ARCserve All-Inclusive provides the customer with unlimited bases, options and agents of CA ARCserve Backup, CA ARCserve Replication and High Availability and CA ARCserve D2D.
Q97: What type of data is Managed Capacity licensed against? A: A: Previously MCP was licensed based on “RAW” storage, which meant customers paid for protecting storage that they really didn’t protect. If they had a 50TB disk array, but only 10TB used, we charged them for the entire 50TB. A significant change from previous MCP offerings is that R15 is now based on “Protected Storage”. Protected Storage is easily defined as the total amount of data protected by products included in the Managed Capacity program the customer is licensed for.
All prices listed are MSRP without maintenance. Actual prices listed in pricebook will be different because of maintenance charges, program discounts etc.
Q98: Now that we are charging customers based on “protected storage”, how should we do the true-ups? A: Every year, the customer is required to provide us with reports showing full amounts of data being protected by all licensed products of their Managed Capacity offering. This amount will be used to determine their current licensing level. Q99: Why did we change pricing model from stacking model to linear? A: In previous versions, we used to have stacking model. For example, customer having 45 TB would have to purchase several SKUs from the 5-10TB range, then more from the 11-16TB range, then more from the 16-20TB range and so on, up to their respective levels. The new R15 MCP is based on a straight TB range model, making it easier for customers as well as Sales to understand. Customers can now simply purchase a quantity of SKUs from the range they are in. So a customer with 45TB would purchase a quantity of 45 SKUs from the 40-50TB range. Q100: What is the minimum buy-in to get into Managed Capacity Pricing model? A: The minimum amount for each of the Managed Capacity Programs is as follows: Backup Only – 2TB RHA only – 26 Servers Backup + RHA – 2 TB All-Inclusive – 2TB Q101: My customer is in r12.5 Managed Capacity Model and under maintenance, which MCP offering is he entitled to get free of charge? A: Existing MCP customers (Pre-R15) with Maintenance are entitled to a Free-of-Charge (FOC) upgrade to the R15 equivalent of their current MCP licensing. If they have Backup only, they are entitled to FOC upgrade to R15 Backup only. If they have Backup + XOsoft, they are entitled to FOC upgrade to R15 Backup + RHA MCP. They are always able to (we encourage) upgrading to the All-Inclusive offering. Q102: My customer is in r12.5 Managed Capacity Model and under maintenance. What should he purchase to get unlimited D2D as well along with Backup and RHA? A: For customers that are under maintenance and would like to move to another MCP program, a renewal to that program is acceptable. In the above example, the customer could renew into All-Inclusive MCP. This process will require some consideration for the extent of their existing maintenance.
All prices listed are MSRP without maintenance. Actual prices listed in pricebook will be different because of maintenance charges, program discounts etc.
General Questions .............................................................................................................................................................. 7 Q1: What are the different pricing models available in r15?..................................................................................... 7 Q2: We are comfortable with r12.5 pricing model, why did we change the pricing model and naming conventions in r15? ...................................................................................................................................................... 7 Q3: What are the licensing changes from r12.5 to r15? ............................................................................................. 7 Q4: In the new Enterprise Application Solution we have 2 licenses of Replication included. What is the reason for not including Replication in the Advanced E-Mail Solution and Standard Database Solution? Is it possible to get an Enterprise Application Solution without 2 licenses of Replication? ......................................................... 8 Q5: Will the CA ARCserve Replication r15 license included in the Enterprise Application Solutions Bundle support Replication of Linux and UNIX Servers? ....................................................................................................... 8 Q6: What are the Technologies not included in the CA ARCserve r15 Solutions bundles? .................................... 8 Q7: How do we license the SharePoint Agent in CA ARCserve r15? ......................................................................... 9 Q8: How do we license the Exchange Agent in an Exchange 2010 DAG (Database Availability Group) environment? ................................................................................................................................................................ 9 Q9: SAN Option for Windows included theTape Library Option in earlier versions. Does this change in r15? ... 9 Q10: Is it allowed to have a mix of Component, Modules and Solutions pricing models in customer environment? ................................................................................................................................................................ 9 Unix/Linux Data Mover....................................................................................................................................................... 9 Q11: When can a customer use the Linux/Unix Data Mover in his environment? .................................................. 9 Q12: How is the Linux / UNIX Data Mover Licensed? .............................................................................................. 10 Q13: How will the Linux/Unix Data Movers effect customers with Cross SAN environments? ........................... 10 Q14: How are the upgrade paths for a customer using CA ARCserve for Windows/Unix/Linux r11.x? ............. 10 Q15: What are the Components listed in the CA ARCserve Backup UNIX/Linux SAN Secondary Server Bundle? ...................................................................................................................................................................................... 11
All prices listed are MSRP without maintenance. Actual prices listed in pricebook will be different because of maintenance charges, program discounts etc.
Q16: Customers are in r11.x UNIX/Linux server and under maintenance. Are they entitled to get free of charge upgrades to r15 Unix/Linux Data Movers? ............................................................................................................... 11 CA ARCserve for SBS/EBS Bundles .................................................................................................................................... 13 Q17: What are the components included in SBS Bundle in CA ARCserve Backup r15 and what are the changes from r12.5? .................................................................................................................................................................. 13 Q18: What are the components in the CA ARCserve Backup r15 for Windows EBS Bundle? .............................. 13 Q19: If a customer is using the MS SBS Premium Version and wants to virtualize the second SQL Server, will CA ARCserve support his configuration? .................................................................................................................. 13 Q20: Can a customer entirely virtualize his SBS platforms? ................................................................................... 13 Solutions Pricing Model .................................................................................................................................................... 14 Q21: What is included in Solutions? .......................................................................................................................... 14 Q22: If a customer has Microsoft SQL and Microsoft Exchange on the same Server (not Windows Small Business Server/Windows Enterprise Business Server) and is interested in Solutions/Modules, does he need to purchase two Solutions/Modules for that server? .............................................................................................. 15 Q23: A customer wants to move from Exchange Email Server to Lotus Domino Email Server. Does the customer need to buy new licenses for Lotus Domino? .......................................................................................... 15 Q24: Are “CA ARCserve Backup for UNIX Agent for Oracle” and “CA ARCserve Backup for Linux Agent for Oracle” included in the CA ARCserve Backup r15 Standard Database Solution(or Module)? .............................. 15 Q25: Is “CA ARCserve Backup Global Dashboard” included in any of the Modules or Solutions?........................ 16 Q26: Can the CA ARCserve D2D licenses and the CA ARCserve Replication licenses which are part of the respective Solutions Bundles be used on a Server other than the one on which the CA ARCserve Backup licenses are used?........................................................................................................................................................ 16 Upgrading to CA ARCserve Backup r15 ............................................................................................................................ 16 Q27: Customers are under current maintenance contract and has Simplified pricing. Do they need to pay for upgrading to r15 Modules? Can they migrate to r15 solutions for free? ............................................................... 16 Q28: Customer currently has a la carte pricing, and would like to renew the license in Component pricing model. Can he do that? ................................................................................................................................................ 21 Q29: Can a customer with expired “a la carte” maintenance get a discount on upgrades? .................................. 21 Q30: Can a customer using “Suites” with expired maintenance get a discount on upgrades? ............................. 22 Q31: Can customers in r11.x release take advantage of this upgrade discount program? ................................... 22 Q32: Can customers in older releases such as Enterprise Backup and v9 get discounts on upgrades? .............. 22 Q33: Is there an upgrade or migration path to r15 ‘Solutions’ for customers with previous XOsoft/Wansync product to the new CA ARCserve family r15? ........................................................................................................... 22 Q34: Do we get 1 copy of r15 Windows CA ARCserve server license as part of FOC upgrades from r11.x UNIX/Linux Servers to r15 CA ARCserve Windows Product?................................................................................. 23 ...................................................................................................................................................... 23
All prices listed are MSRP without maintenance. Actual prices listed in pricebook will be different because of maintenance charges, program discounts etc.
Q35: My customer is running Exchange server on Windows Virtual Machine. Can I propose advanced email solutions or should I also propose guest based VM agent bundle along with advanced email solutions. ........... 23 Q36: Can customers virtualizing their current Physical environment use their Physical Client Agent and Open File Agent for Physical Machines Licenses and on their Virtual Machines? ........................................................... 23 Q37: What are the changes in “Guest Based Virtual Machines Bundle” introduced in CA ARCserve r15 from the “File Server Suite for Virtual Machines” in r12.5? .................................................................................................... 23 Q38: Can customers migrate their physical “CA CA ARCserve Backup r15 Client Agent for Windows” and “CA ARCserve Backup r15 Agent for Open Files on Windows” to virtual licenses - “CA ARCserve Backup r15 Guest Based Virtual Machines Agent Bundle”? ................................................................................................................... 23 Q39: Are “Guest Based Virtual Machine Bundle” license components included in all the CA ARCserve r15 Modules and Solutions Bundles? ............................................................................................................................... 23 Q40: Can customers backup virtual machines using r15 Modules and Solutions? ............................................... 24 Q41: Can customers perform Hypervisor backups (VCB/VDDK/Hyper-V) using r15 Modules and Solutions?. 24 Q42: My customer purchased r15 Modules and he sees ZERO license count for VM agent licenses. How can he backup Virtual Machines using modules and solutions? Or should he purchase “CA ARCserve Backup r15 Guest Based Virtual Machines Agent Bundle” or CA ARCserve Backup Per host licenses? .................................. 24 Q43: In a VMware environment, will customers need to purchase the “Guest based Virtual Machines Bundle” for the Proxy server or machine running VDDK, if CA ARCserve Backup Server is on Proxy server or the machine with VDDK itself? ......................................................................................................................................... 24 Q44: Do customers need to purchase a Client Agent for Windows license in addition to the ‘Guest Based Virtual Machines Agent Bundle’ license for each Virtual machine to perform file level restores from raw backups? ...................................................................................................................................................................... 24 Q45: If customers want to run only VCB or VDDK backups without the file level restore capability, what agents and licenses are required? Where should the agents be installed? ........................................................................ 24 Q46: What licenses do customers need if they have Microsoft Exchange on a guest Virtual Machine and want to perform Document level Backup plus VCB or VDDK backup of the entire Virtual machine? .......................... 25 Q47: Where are the guest based virtual machines agent bundle licenses managed? On the Backup Server side or Agent side? .............................................................................................................................................................. 25 Q48: Can customers use ‘Guest Based Virtual Machines Agent Bundle” license to perform backup/restore of a physical machine? ....................................................................................................................................................... 25 Q49: In the VMware environment, will customer need to purchase the “Guest Based Virtual Machines Agent Bundle” for VMware ESX Server? .............................................................................................................................. 25 Q50: In the VMware environment, will customers need to purchase ‘Guest Based Virtual Machines Agent Bundle’ for VCB Proxy or machine with VDDK installed?........................................................................................ 25 Q51: What is the preferred licensing model for the customers running hundreds of virtual machines in highly dynamic IT environment? .......................................................................................................................................... 26 Q52: Do customers need “Guest Based Virtual Machines Agent Bundle” license to backup/restore UNIX/Linux guest OS as if it is a physical machine? ...................................................................................................................... 26
All prices listed are MSRP without maintenance. Actual prices listed in pricebook will be different because of maintenance charges, program discounts etc.
Q53: Do customers need “Guest Based Virtual Machines Bundle” license to perform the types of backups listed below, if the guest OS of Virtual Machine is Linux/UNIX? ....................................................................................... 26 Q54: If a customer has a database on a virtual machine and wants to protect both database and virtual machine, which licenses should be purchased? ....................................................................................................... 26 Q55: Which CA ARCserve Backup components do customers need to install on the Hyper-V Host machine to protect the virtual machines? .................................................................................................................................... 26 Q56: A customer is currently protecting a VMware virtual environment using “Guest Based Virtual Machines Bundle” licenses and plans to migrate from VMware virtualization to Microsoft Hyper-V technology. Does he need to purchase new licenses for protecting Hyper-V environment? .................................................................. 27 Q57: Do customers need the “Guest Based Virtual Machines Bundle” license to perform backups and granular restores on a Windows XP/Vista guest OS? .............................................................................................................. 27 Q58: Do customers with r12.5 suites under maintenance doing free upgrade to respective modules in r15 automatically get the “Guest Based Virtual Machine Agent Bundle”? .................................................................... 27 Q59: Can a customer use Physical OFA licenses to perform open file agent backups on Virtual machines? ...... 27 .............................................................................................................................. 27 Q60: How should the customer license the CA ARCserve Backup r15 for Windows VM Agent per Host License? ..... 27 Q61: Does the Backup per-host license include Application agents? .......................................................................... 27 Q62: How many agent for Virtual Machines must the customer have to upgrade to 1 Host Based Virtual Machines license? ......................................................................................................................................................................... 28 Q63: My customer is using File server suite to protect Virtual Machines. As he is protecting virtual Machines, he wants to purchase low priced guest based VM agent renewal SKUs instead of high priced File server module renewal SKU. Is he allowed to do that?........................................................................................................................ 28 Q64: Can I mix and match Guest based VM agent and per-host licenses? .................................................................. 28 Q65: Can customers use an ‘Per-Host Virtual Machines’/’Guest Based Virtual Machines Agent Bundle’ license to perform network based backup of Windows/UNIX/Linux Virtual Machines? ............................................................. 28 Q66: Do we have competitive upgrade SKUs for per-host licenses? ........................................................................... 28 Q67: Can we use per-host licenses to backup UNIX and Linux VMs? .......................................................................... 28 Q68: Do we need to purchase additional “Guest based VM agent bundle” license with Backup per-host licenses to protect Hyper-V host or VCB/VDDK proxy?.................................................................................................................. 28 Q69: Can you explain the Virtual machine pricing and licensing in CA ARCserve Backup r15? .......................... 29 .............................................................................................................................................................. 32 Q70: What licenses are included within the Enterprise Module License in CA ARCserve Backup r15? ...................... 32 Q71: What are Components included in the r12.5 Enterprise Module that are now bundled free with the Base in CA ARCserve Backup r15? .................................................................................................................................................. 32 Q72: If a customer using r12.5 Enterprise Module wants to upgrade to CA ARCserve Backup r15 and continue to use Enterprise Module upto 32 simultaneous streams of data, will he need to upgrade his Enterprise Module License in CA ARCserve Backup r15? ............................................................................................................................ 32
All prices listed are MSRP without maintenance. Actual prices listed in pricebook will be different because of maintenance charges, program discounts etc.
............................................................................................................................................................... 32 Q73: How do we license the Global Dashboard Component introduced in CA ARCserve r15? ................................... 32 Q75: How is the Global Dashboard in CA ARCserve Backup r15 licensed for a customer opting for Modules? ......... 33 Q76: When using the Global Dashboard, is the Enterprise Module still needed in the Headquarters and each Branch Office? Is the Enterprise-Module included in the “Essentials File Server Solution”? .................................................. 33 .................................................................................................................................................................... 33 Q77: How do we license clustered servers?.............................................................................................................. 33 Q78: What is “Media Management (disk and tape)” and “Agent Technology” in the Licensing presentation (the slide with the green balls).” ........................................................................................................................................ 33 ............................................................................................................................................................... 33 Q79: What Editions and Options are available in CA ARCserve D2D? .................................................................... 33 Q80: What Options are bundled as part of “CA CA ARCserve D2D r15 for Windows Small Business Server Edition”? ...................................................................................................................................................................... 34 Q81: I see three different D2D Server Editions, what are the differences between them?................................... 34 Q82: My customer has Exchange Server on Windows 2003 Enterprise Edition OS. What should I quote to protect Exchange sever using D2D? Is Exchange option alone is enough? ............................................................ 34 Q83: Can I use Exchange and SQL Options with D2D Server Basic Edition? .......................................................... 35 Q84: Can D2D SBS Edition work on Windows EBS OS? ........................................................................................... 35 Q85: What is the use of Exchange / SQL Option licenses? ....................................................................................... 35 Q86: Is there any license that does not have Infinite Incremental technology? .................................................... 35 Q87: Is there any license that does not allow Bare Metal Recovery functionality? ............................................... 35 Q88: Can I use D2D VM per-host license to protect Hyper-V host machine? ......................................................... 35 Q89: What is the use of Hyper-V option? .................................................................................................................. 35 Q90: Can customers use all three options – Exchange, SQL and Hyper-V Options packaged as part of D2D Server Advanced Edition? .......................................................................................................................................... 36 ....................................................................................................................................................... 36 Q91: How should the customer license the CA ARCserve D2D r15 for Windows VM Agent per Host License? ......... 36 Q92: Does the D2D per-host license include Option licenses? .................................................................................... 36 Q93: Do we have competitive upgrade SKUs for D2D per-host licenses? ................................................................... 36 Q94: Do we need to purchase additional D2D Server Edition licenses to protect Hyper-V host or VCB/VDDK proxy? ...................................................................................................................................................................................... 36 Q95: Can you explain the Virtual machine pricing and licensing in CA ARCserve r15? ......................................... 36 .................................................................................................................................................. 38 Q96. What are the different tiers available in r15 Managed Capacity pricing model? ................................................ 38
All prices listed are MSRP without maintenance. Actual prices listed in pricebook will be different because of maintenance charges, program discounts etc.
Q97: What type of data is Managed Capacity licensed against? ................................................................................. 38 Q98: Now that we are charging customers based on “protected storage”, how should we do the true-ups?........... 39 Q99: Why did we change pricing model from stacking model to linear? .................................................................... 39 Q100: What is the minimum buy-in to get into Managed Capacity Pricing model? .................................................... 39 Q101: My customer is in r12.5 Managed Capacity Model and under maintenance, which MCP offering is he entitled to get free of charge? ................................................................................................................................................... 39 Q102: My customer is in r12.5 Managed Capacity Model and under maintenance. What should he purchase to get unlimited D2D as well along with Backup and RHA?.................................................................................................... 39
All prices listed are MSRP without maintenance. Actual prices listed in pricebook will be different because of maintenance charges, program discounts etc.
GENERAL QUESTIONS Q1: What are the different pricing models available in r15? A: CA ARCserve Backup r15 introduces below pricing models Component Pricing lets you buy only the technologies you need. We recommend component pricing for customers having three or less servers. Modules Pricing lets you buy CA ARCserve Backup technologies you need. We recommend Modules pricing for customers having three to fifty servers and looking for only Backup product. Solutions Pricing lets you buy CA ARCserve Backup, CA ARCserve D2D and CA ARCserve Replication and High Availability (RHA) Technologies you need for high quality data protection in a single bundle. We recommend solutions for three to fifty servers and looking for a complete protection solutions – Backup, Bare Metal Recovery and Replication. Managed Capacity Pricing (MCP) lets you protect high volumes of data with a flexible unlimited license. We recommend MCP for customers having more than fifty servers. Q2: We are comfortable with r12.5 pricing model, why did we change the pricing model and naming conventions in r15? A: The CA ARCserve r15 pricing model aligns with industry standard naming conventions which will help familiarize customers with our pricing quicker than was earlier possible. Moreover, the CA ARCserve r15 pricing provides an opportunity to offer a diverse set of quotes in a customer setup thereby providing a wider choice to our sales teams during the course of new deals and upgrades. Q3: What are the licensing changes from r12.5 to r15? A: With the latest release, CA Technologies introduces the new CA ARCserve r15 Family of products. The products that are a part of this are: CA ARCserve Backup r15 CA ARCserve D2D r15 CA ARCserve Replication r15 CA ARCserve High Availability r15 Considering that these individually make up the CA ARCserve r15 Family of products, the changes to the licensing from CA ARCserve Backup r12.5 to CA ARCserve r15 can be summarized as:
All prices listed are MSRP without maintenance. Actual prices listed in pricebook will be different because of maintenance charges, program discounts etc.
Introduction of Components Pricing Model (used to be known as ‘‘A la carte’’ in earlier releases). Mix and Match between the Components and Solutions pricing models is possible in CA ARCserve Backup r15 New ‘Solutions’ Technology Packages: Provide bundled licensing for new and upgrade CA ARCserve r15 customers. All solutions bundles include a version of CA ARCserve D2D. The Enterprise Application Solutions Bundle also includes a copy of CA ARCserve Replication r15 ‘Modules’ Packages that correspond to the r12.5 SIP (Simplified Pricing) Suites: These provide a migration path for customers using previous version Suites, and a cost effective way to buy just backup. Managed Capacity Pricing (MCP): The existing MCP model has been redefined to offer a 3 tiered MCP model. The new model is priced according to protected data as opposed to raw data as was the practice earlier. There are now 3 Tiers available in MCP CA ARCserve Backup Only CA ARCserve Backup and CA ARCserve Replication and High Availability Only CA ARCserve Replication and High Availability Only CA ARCserve All inclusive Q4: In the new Enterprise Application Solution we have 2 licenses of Replication included. What is the reason for not including Replication in the Advanced E-Mail Solution and Standard Database Solution? Is it possible to get an Enterprise Application Solution without 2 licenses of Replication? A: No. Customers should either purchase individual components or the ‘Enterprise Application Solutions bundle’ to benefit from Replication Technology. This is because we expect that larger enterprise customers are more likely to use our Replication Technology than smaller customers with only a few Servers to protect. Q5: Will the CA ARCserve Replication r15 license included in the Enterprise Application Solutions Bundle support Replication of Linux and UNIX Servers? A: No. “CA ARCserve RHA Replication for File Servers Windows Enterprise OS without Assured Recovery” included as part of enterprise application solutions cannot be used to replicate UNIX or Linux servers. Q6: What are the Technologies not included in the CA ARCserve r15 Solutions bundles? A: The Linux and Unix Data Movers are a new addition in CA ARCserve r15. They provide SAN Based backups of Linux and Unix Servers sharing a Tape Library over the SAN with the Windows Primary Server. Linux and Unix Data Mover licenses are NOT a part of any of the CA ARCserve r15 Solutions Bundles and are available only as separate Component SKUs.
All prices listed are MSRP without maintenance. Actual prices listed in pricebook will be different because of maintenance charges, program discounts etc.
Q7: How do we license the SharePoint Agent in CA ARCserve r15? A: With one SPS agent and one SPS agent license, user can protect SPS data (Web Front End, Database servers, App servers) which are distributed across the multiple machines. If customers also want to protect other data like whole systems of other boxes in the SPS farm, they should purchase additional Client agents (or other corresponding DB/APP agents if necessary). Q8: How do we license the Exchange Agent in an Exchange 2010 DAG (Database Availability Group) environment? A: In Exchange 2010 DAG - Number of Exchange licenses needed should be equal to number of active servers that are being backed up in DAG. Q9: SAN Option for Windows included theTape Library Option in earlier versions. Does this change in r15? A: This does not change. Windows Tape Library Option is included with the Windows SAN Option in CA ARCserve r15. Q10: Is it allowed to have a mix of Component, Modules and Solutions pricing models in customer environment? A: Yes. Mix and match is possible in the CA ARCserve r15 product SKUs. UNIX/LINUX DATA MOVER Q11: When can a customer use the Linux/Unix Data Mover in his environment? A: The Linux UNIX Data Mover provides faster backups for a customer that has a cross platform SAN environments (Linux/Unix machines and Windows machines connected to SAN switch). Windows Primary Server, other Windows Members and the Linux/Unix Data Mover can share a SAN Tape Library between each other. Data flow goes directly through the SAN, keeping the normal LAN free, and typically quicker than the normal Network based backups. Linux/Unix Data Movers can also backup to a Local FSD (Disk Device). For Example: In the below diagram, only the Servers in Green will qualify to become Unix/Linux Data Movers. All the Servers in Yellow have a locally attached Tape Library (or Tape Drive) and therefore do not qualify to become Unix/Linux Data Movers.
All prices listed are MSRP without maintenance. Actual prices listed in pricebook will be different because of maintenance charges, program discounts etc.
Q12: How is the Linux / UNIX Data Mover Licensed? A: Please note that “Unix Data Mover” and “Linux Data Mover” are not included in any of the Modules/Solutions. Customers should purchase respective components separately if needed. However, Unix/Linux Data Movers are included in MCP pricing model. Q13: How will the Linux/Unix Data Movers effect customers with Cross SAN environments? A: With the past versions of Windows CA ARCserve, we would have done backups of UNX/Linux data over the network to Windows CA ARCserve Backup servers. This increases the backup window and also causes a lot of network traffic to deal with which in turn increases the operational and administrative overhead of creating and maintaining separate network paths for backups of UNIX/Linux servers. Customers who use UNIX/Linux CA ARCserve product face the challenges of SAN issues, no central management, Ingres database issues, Oracle RMAN usability issues etc. All these problems will go away with r15 release as users will have the Windows CA ARCserve Backup Primary/Member server controlling the Unix\Linux data mover. CA ARCserve Windows server will be a Primary server and would be managing the media, while UNIX/Linux Data Mover only moves the data to the shared tape library. Hence Unix/Linux customers will achieve central database, central catalog, central media management, central licensing etc (all the advantages which r12 offered to CA ARCserve Windows customers). Q14: How are the upgrade paths for a customer using CA ARCserve for Windows/Unix/Linux r11.x?
S. No 1 Upgrade SKU CA ARCserve Backup r15 UNIX Data Mover upgrade from CA Licenses Customers will get license keys of "CA CA
All prices listed are MSRP without maintenance. Actual prices listed in pricebook will be different because of maintenance charges, program discounts etc.
ARCserve Backup r11.x for UNIX 2 CA ARCserve Backup r15 Linux Data Mover upgrade from CA ARCserve Backup r11.x for Linux CA ARCserve Backup r15 for Windows Tape Library Option upgrade from CA ARCserve Backup for Windows/UNIX/Linux Tape Library Option r11.x or r12.0 Windows/UNIX/Linux Tape Library Option r11.x or r12.0 CA ARCserve Backup r15 for Windows Storage Area Network (SAN) Option upgrade from CA ARCserve Backup for Windows/UNIX/Linux Storage Area Network (SAN) Option r11.x or r12.0 CA ARCserve Backup r15 for UNIX SAN Secondary Server Bundle upgrade from CA ARCserve Backup for UNIX SAN Secondary Server Bundle r11.x or r12.0 CA ARCserve Backup r15 for Linux SAN Secondary Server Bundle upgrade from CA ARCserve Backup for Linux SAN Secondary Server Bundle r11.x or r12.0 CA ARCserve Backup r15 for Windows NDMP NAS Option upgrade from CA ARCserve Backup for Windows/UNIX/Linux NDMP NAS Option r11.x or r12.0
ARCserve Backup r15 UNIX Data Mover" Customers will get license keys of "CA CA ARCserve Backup r15 Linux Data Mover" Customers will get license keys of CA ARCserve Backup r15 for Windows Tape Library Option
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Customers will get license keys of CA ARCserve Backup r15 for Windows Storage Area Network (SAN) Option
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Customers will get license keys of "CA ARCserve Backup r15 for UNIX SAN Secondary Server Bundle" license keys Customers will get license keys of "CA ARCserve Backup r15 for Linux SAN Secondary Server Bundle" license keys Customers will get license keys of "CA ARCserve Backup r15 for Windows NDMP NAS Option" license keys
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Q15: What are the Components listed in the CA ARCserve Backup UNIX/Linux SAN Secondary Server Bundle? A: The Unix/Linux SAN Secondary Server Bundle contains a Unix/Linux Data Mover, the Windows SAN Option, a Windows Tape Library Option and Windows Enterprise Module. Q16: Customers are in r11.x UNIX/Linux server and under maintenance. Are they entitled to get free of charge upgrades to r15 Unix/Linux Data Movers? A: Yes they are entitled to get free upgrades as listed in the below table. But please note that customers would be getting 1 UNIX/Linux data mover for 1 Unix/Linux server. But the data movers can’t work alone and would need Windows CA ARCserve server. So customers would need to purchase 1 additional Win CA ARCserve server SKU ($775 MSRP). S. No 1 R11.x SKU CA ARCserve Backup r11.x for UNIX FOC Upgrade SKUs to r15 CA ARCserve Backup r15 UNIX Data Mover upgrade from CA ARCserve Backup What licenses do they get? CA ARCserve Backup r15 UNIX Data Mover
All prices listed are MSRP without maintenance. Actual prices listed in pricebook will be different because of maintenance charges, program discounts etc.
r11.x for UNIX 2 CA ARCserve Backup r11.x for Linux CA ARCserve Backup r15 Linux Data Mover upgrade from CA ARCserve Backup r11.x for Linux CA ARCserve Backup r15 for Windows Tape Library Option upgrade from CA ARCserve Backup for Windows/UNIX/Linux Tape Library Option r11.x or r12.0 Windows/UNIX/Linux Tape Library Option r11.x or r12.0 CA ARCserve Backup r15 for Windows Tape Library Option upgrade from CA ARCserve Backup for Windows/UNIX/Linux Tape Library Option r11.x or r12.0 Windows/UNIX/Linux Tape Library Option r11.x or r12.0 CA ARCserve Backup r15 for Windows Storage Area Network (SAN) Option upgrade from CA ARCserve Backup for Windows/UNIX/Linux Storage Area Network (SAN) Option r11.x or r12.0 CA ARCserve Backup r15 for Windows Storage Area Network (SAN) Option upgrade from CA ARCserve Backup for Windows/UNIX/Linux Storage Area Network (SAN) Option r11.x or r12.0 CA ARCserve Backup r15 for UNIX SAN Secondary Server Bundle upgrade from CA ARCserve Backup for UNIX SAN Secondary Server Bundle r11.x or r12.0 CA ARCserve Backup r15 for Linux SAN Secondary Server Bundle upgrade from CA ARCserve Backup for Linux SAN Secondary Server Bundle r11.x or r12.0 CA ARCserve Backup r15 for Windows NDMP NAS Option upgrade from CA ARCserve Backup for Windows/UNIX/Linux NDMP NAS Option CA ARCserve Backup r15 Linux Data Mover
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CA ARCserve Backup r11.x for UNIX Tape Library Option
CA ARCserve Backup r15 for Windows Tape Library Option
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CA ARCserve Backup r11.x for Linux Tape Library Option
CA ARCserve Backup r15 for Windows Tape Library Option
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CA ARCserve Backup r11.x for UNIX Storage Area Network Option
CA ARCserve Backup r15 for UNIX SAN Secondary Server Bundle
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CA ARCserve Backup r11.x for Linux Storage Area Network Option
CA ARCserve Backup r15 for UNIX SAN Secondary Server Bundle
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CA ARCserve Backup r11.x for UNIX SAN Secondary Server Bundle
CA ARCserve Backup r15 for UNIX SAN Secondary Server Bundle
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CA ARCserve Backup r11.x for Linux SAN Secondary Server Bundle
CA ARCserve Backup r15 for Linux SAN Secondary Server Bundle
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CA ARCserve Backup r11.x for UNIX Storage Area Network Option
CA ARCserve Backup r15 for Windows NDMP NAS Option
All prices listed are MSRP without maintenance. Actual prices listed in pricebook will be different because of maintenance charges, program discounts etc.
r11.x or r12.0 10 CA ARCserve Backup r11.x for Linux Storage Area Network Option CA ARCserve Backup r15 for Windows NDMP NAS Option upgrade from CA ARCserve Backup for Windows/UNIX/Linux NDMP NAS Option r11.x or r12.0 CA ARCserve Backup r15 for Windows NDMP NAS Option
CA ARCSERVE FOR SBS/EBS BUNDLES Q17: What are the components included in SBS Bundle in CA ARCserve Backup r15 and what are the changes from r12.5? A: The CA ARCserve for SBS Standard Bundle includes the CA ARCserve Backup Server, Windows client agent, Windows Open File Agent, Exchange Agent, SharePoint Agent and the Disaster Recovery Option. Note: Disaster Recovery Option has been added to this bundle in r15 The CA ARCserve for SBS Premium Edition includes all the Components in the standard edition listed above and an additional SQL Agent. Q18: What are the components in the CA ARCserve Backup r15 for Windows EBS Bundle? A: The CA ARCserve for EBS Standard includes 1 copy of CA ARCserve Backup Server, 2 copies of Windows client agent, 3 copies of Windows Open File Agent, Exchange Agent, SharePoint Agent and the Disaster Recovery Option. The EBS Premium Bundle includes everything in the Standard Bundle listed above and additionally a Windows Client Agent, an Open File Agent and a SQL Agent. Q19: If a customer is using the MS SBS Premium Version and wants to virtualize the second SQL Server, will CA ARCserve support his configuration? A: Yes, this is possible with CA ARCserve. The customer can install his second SQL Server which is part of his SBS bundle on a Virtual Machine. Q20: Can a customer entirely virtualize his SBS platforms? A: Yes, we support installing the SBS bundle on Virtual Platforms as Microsoft has claimed support for it. For customers looking to do disk based backups, this will work fine. But there are a few limitations to be noted with regard to Tape backup depending on the Virtualization Technology being used:
All prices listed are MSRP without maintenance. Actual prices listed in pricebook will be different because of maintenance charges, program discounts etc.
VMware Virtualization: VMware ESX Server allows you to configure a SCSI adapter or a VM machine with SCSI pass-through. This would allow the physical tape library to be visible to the Windows OS running inside the VM. If the Windows device manager in the VM can be configured to see the Tape Library CA ARCserve can definitely use it. But there are limitations when it comes to using a Tape Library (which has more than 1 drive). Though some customers are able to configure this, we do not claim official support for Multiple Drive Tape Libraries. Hyper-V Virtualization: Hyper-V currently does not support connecting a Tape drive to the Virtual Machine. We therefore recommend that customers using Hyper-V attach the Tape Library to the Physical Hyper-V Host Server. Please note that this is a limitation with Microsoft Hyper-V and not a limitation with CA ARCserve Backup. SOLUTIONS PRICING MODEL Q21: What is included in Solutions? Includes Solution CA ARCserve r15 Essentials File Server Solutions CA ARCserve Backup r15 for Windows Essentials File Server Solutions contains
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1 copy of CA ARCserve Backup r15 for Windows Essentials File Server Module (Previously known as CA ARCserve Backup File Server Suite) 1 copy of CA ARCserve D2D r15 for Windows Server Standard Edition
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CA ARCserve r15 Standard Database Solutions CA ARCserve Backup r15 Standard Database Solutions contains
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1 copy of CA ARCserve Backup r15 for Windows Standard Database Module(Previously known as CA ARCserve Backup Database Suite) 1 copy of CA ARCserve D2D r15 for Windows Server Advanced Edition
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CA ARCserve r15 Advanced Email Solutions CA ARCserve Backup r15 for Windows Advanced Email Solutions contains
All prices listed are MSRP without maintenance. Actual prices listed in pricebook will be different because of maintenance charges, program discounts etc.
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1 copy of CA ARCserve Backup r15 for Windows Advanced Email Module (previously known as CA ARCserve Backup eMail Suite) 1 copy of CA ARCserve D2D r15 for Windows Server Advanced Edition
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CA ARCserve r15 Enterprise Application Solutions CA ARCserve Backup r15 for Windows Enterprise Application Solutions contains
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1 copy of CA ARCserve Backup r15 for Windows Enterprise Application Module(previously known as CA ARCserve Backup Application Suite) 1 copy of CA ARCserve Backup r15 for Windows Global Dashboard (per Managed site) 1 copy of CA ARCserveD2D r15 for Windows Server Advanced Edition 2 copies of CA ARCserve Backup r15 Replication for Windows Enterprise OS
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Q22: If a customer has Microsoft SQL and Microsoft Exchange on the same Server (not Windows Small Business Server/Windows Enterprise Business Server) and is interested in Solutions/Modules, does he need to purchase two Solutions/Modules for that server? A: With the ‘mix and match’ flexibility provided between the ‘Solutions’ , ‘Modules’ and ‘Component’ pricing in ARCserve r15 we provide the customer multiple options to choose from. He can buy any one of the Solutions/Modules bundles and purchase the additional licenses that are required in Component pricing. He can also buy more than one Solution/Module bundle for the server based on estimates of his future licensing needs. Q23: A customer wants to move from Exchange Email Server to Lotus Domino Email Server. Does the customer need to buy new licenses for Lotus Domino? A: Customers must buy a new Windows Agent for Lotus Domino license if using the Component model. No need to purchase any new agents if in Solutions/Modules pricing model or in Managed Capacity Pricing (MCP). ‘Advanced Email Server Solutions’ and ‘Advanced Email Server Module’ bundle includes both MS Exchange and Lotus Domino agent – customers can pick and choose what they want to use. MCP is based on storage capacity and is not impacted by the type of applications, operating system or devices in use. Q24: Are “CA ARCserve Backup for UNIX Agent for Oracle” and “CA ARCserve Backup for Linux Agent for Oracle” included in the CA ARCserve Backup r15 Standard Database Solution(or Module)? A: Yes, CA ARCserve Backup r15 for UNIX Agent for Oracle and CA ARCserve Backup r15 for Linux Agent for Oracle are now part of the Standard Database Server Solution (or Module). Customers can continue to do network backup of
All prices listed are MSRP without maintenance. Actual prices listed in pricebook will be different because of maintenance charges, program discounts etc.
oracle server running on Unix/Linux machines using advanced database solution or module. To get the local backup/SAN based backup technology, customers should purchase additional Unix/Linux Data Mover component. Q25: Is “CA ARCserve Backup Global Dashboard” included in any of the Modules or Solutions? A: No, “CA ARCserve Backup r15 for Windows Global Dashboard” is not included in any of the Modules. It is included only in “CA ARCserve r15 Enterprise Application Solutions”. Q26: Can the CA ARCserve D2D licenses and the CA ARCserve Replication licenses which are part of the respective Solutions Bundles be used on a Server other than the one on which the CA ARCserve Backup licenses are used? A: Yes, we allow the individual product licenses of CA ARCserve Backup, CA ARCserve D2D (and CA ARCserve Replication in case of Enterprise Applications Solutions Bundle) to be used on different Servers. But the individual components of each product in the Solutions bundle have to be used on a single machine UPGRADING TO CA ARCSERVE BACKUP R15 Q27: Customers are under current maintenance contract and has Simplified pricing. Do they need to pay for upgrading to r15 Modules? Can they migrate to r15 solutions for free? A: Customers with current maintenance and under Simplified Pricing Model (SIP) are entitled to get respective r15 Modules free of charge as listed below: 12.5 Suites NA/ ROW USD BASE SKU CA ARCserve Backup r12.5 File Server Suite CA ARCserve Backup r15 for Windows Essentials File Server Module CA ARCserve Backup r15 for Windows Essentials File Server Module - Competitive Upgrade CA ARCserve Backup r15 for Windows Essentials File Server Module - Upgrade from prior versions of CA ARCserve Backup File Server Suite CA ARCserve Backup r15 Guest Based Virtual Machines Agent Bundle 12.5 SKU = r15 SKU r15 Modules
CAABFSS125W00
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CAABFSS150W00
CA ARCserve Backup r12.5 File Server Suite Competitive Upgrade
CAABFSS125WCU
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CAABFSS150WCU
CA ARCserve Backup r12.5 File Server Suite Upgrade from Previous versions
CAABFSU125W00
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CAABFSU150W00
CA ARCserve Backup r12.5 File Server Suite for Virtual Machines
CAABFSV125W00
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BABWBR1500W67
All prices listed are MSRP without maintenance. Actual prices listed in pricebook will be different because of maintenance charges, program discounts etc.
CA ARCserve Backup r12.5 File Server Suite for Virtual Machines Competitive Upgrade
CAABFSV125WCU
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CA ARCserve Backup r12.5 File Server Suite for Virtual Machines Upgrade from previous versions
CAABFSV125WU0
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CA ARCserve Backup r15 Guest Based Virtual Machines Agent Bundle BABWCU1500W67 Competitive Upgrade CA ARCserve Backup r15 Guest Based Virtual Machines Agent Bundle upgrade from prior versions of ARCserve Virtual Machine Agent or File Server Suite for BABWUR1500W67 Virtual Machines CA ARCserve Backup r15 for Windows Standard Database Module CA ARCserve Backup r15 for Windows Standard Database Module - Competitive Upgrade CA ARCserve Backup r15 for Windows Standard Database Module - Upgrade from prior versions of CA ARCserve Backup Database Suite CA ARCserve Backup r15 for Windows Advanced Email Module CA ARCserve Backup r15 for Windows Advanced Email Module - Competitive Upgrade CA ARCserve Backup r15 for Windows Advanced Email Module - Upgrade from prior versions of CA ARCserve Backup Email Suite CA ARCserve Backup r15 for Windows Enterprise Application Module CA ARCserve Backup r15 for Windows Enterprise Application Module Competitive Upgrade CA ARCserve Backup r15 for Windows Enterprise Application Module Upgrade from prior versions
CA ARCserve Backup r12.5 Database Suite CAABDBS125W00
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CAABDBS150W00
CA ARCserve Backup r12.5 Database Suite Competitive Upgrade CAABDBS125WCU
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CAABDBS150WCU
CA ARCserve Backup r12.5 Database Suite Upgrade from Previous versions CAABDBU125W00
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CAABDBU150W00
CA ARCserve Backup r12.5 eMail Suite
CAABEMS125W00
=
CAABEMS150W00
CA ARCserve Backup r12.5 eMail Suite Competitive Upgrade
CAABEMS125WCU
=
CAABEMS150WCU
CA ARCserve Backup r12.5 eMail Suite Upgrade from Previous versions
CAABEMU125W00
=
CAABEMU150W00
CA ARCserve Backup r12.5 Application Suite CA ARCserve Backup r12.5 Application Suite Competitive Upgrade CA ARCserve Backup r12.5 Application Suite Upgrade from Previous versions
CAABAPS125W00
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CAABAPS150W00
CAABAPS125WCU
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CAABAPS150WCU
CAABAPU125W00
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CAABAPU150W00
All prices listed are MSRP without maintenance. Actual prices listed in pricebook will be different because of maintenance charges, program discounts etc.
of CA ARCserve Backup Application Suite EMEA USD SKU Base CA ARCserve Backup r12.5 File Server Suite CA ARCserve Backup r15 for Windows Essentials File Server Module CA ARCserve Backup r15 for Windows Essentials File Server Module - Competitive Upgrade CA ARCserve Backup r15 for Windows Essentials File Server Module - Upgrade from prior versions of CA ARCserve Backup File Server Suite CA ARCserve Backup r15 Guest Based Virtual Machines Agent Bundle CA ARCserve Backup r15 Guest Based Virtual Machines Agent Bundle Competitive Upgrade CA ARCserve Backup r15 Guest Based Virtual Machines Agent Bundle upgrade from prior versions of ARCserve Virtual Machine Agent or File Server Suite for Virtual Machines CA ARCserve Backup r15 for Windows Standard Database Module CA ARCserve Backup r15 for Windows Standard Database Module - Competitive Upgrade CA ARCserve Backup r15 for Windows Standard Database Module - Upgrade from prior versions of CA ARCserve Backup Database Suite CA ARCserve Backup r15 for Windows Advanced Email Module
CAABFSS125A00
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CAABFSS150A00
CA ARCserve Backup r12.5 File Server Suite Competitive Upgrade
CAABFSS125ACU
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CAABFSS150ACU
CA ARCserve Backup r12.5 File Server Suite Upgrade from Previous versions
CAABFSU125A00
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CAABFSU150A00
CA ARCserve Backup r12.5 File Server Suite for Virtual Machines CA ARCserve Backup r12.5 File Server Suite for Virtual Machines Competitive Upgrade
CAABFSV125A00
=
BABWBR1500A67
CAABFSV125ACU
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BABWCU1500A67
CA ARCserve Backup r12.5 File Server Suite for Virtual Machines Upgrade from previous versions
CAABFSV125AU0
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BABWUR1500A67
CA ARCserve Backup r12.5 Database Suite CAABDBS125A00
=
CAABDBS150A00
CA ARCserve Backup r12.5 Database Suite Competitive Upgrade CAABDBS125ACU
=
CAABDBS150ACU
CA ARCserve Backup r12.5 Database Suite Upgrade from Previous versions CAABDBU125A00
=
CAABDBU150A00
CA ARCserve Backup r12.5 eMail Suite
CAABEMS125A00
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CAABEMS150A00
All prices listed are MSRP without maintenance. Actual prices listed in pricebook will be different because of maintenance charges, program discounts etc.
CA ARCserve Backup r12.5 eMail Suite Competitive Upgrade
CAABEMS125ACU
=
CAABEMS150ACU
CA ARCserve Backup r12.5 eMail Suite Upgrade from Previous versions
CAABEMU125A00
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CAABEMU150A00
CA ARCserve Backup r15 for Windows Advanced Email Module - Competitive Upgrade CA ARCserve Backup r15 for Windows Advanced Email Module - Upgrade from prior versions of CA ARCserve Backup Email Suite CA ARCserve Backup r15 for Windows Enterprise Application Module CA ARCserve Backup r15 for Windows Enterprise Application Module Competitive Upgrade CA ARCserve Backup r15 for Windows Enterprise Application Module Upgrade from prior versions of CA ARCserve Backup Application Suite CA ARCserve Backup r15 for Windows Essentials File Server Module CA ARCserve Backup r15 for Windows Essentials File Server Module - Competitive Upgrade CA ARCserve Backup r15 for Windows Essentials File Server Module - Upgrade from prior versions of CA ARCserve Backup File Server Suite CA ARCserve Backup r15 Guest Based Virtual Machines Agent Bundle CA ARCserve Backup r15 Guest Based Virtual Machines Agent Bundle Competitive Upgrade CA ARCserve Backup r15 Guest Based Virtual Machines Agent Bundle upgrade from prior versions
CA ARCserve Backup r12.5 Application Suite CA ARCserve Backup r12.5 Application Suite Competitive Upgrade
CAABAPS125A00
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CAABAPS150A00
CAABAPS125ACU
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CAABAPS150ACU
CA ARCserve Backup r12.5 Application Suite Upgrade from Previous versions EMEA EURO SKU Base CA ARCserve Backup r12.5 File Server Suite
CAABAPU125A00
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CAABAPU150A00
CAABFSS125E00
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CAABFSS150E00
CA ARCserve Backup r12.5 File Server Suite Competitive Upgrade
CAABFSS125ECU
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CAABFSS150ECU
CA ARCserve Backup r12.5 File Server Suite Upgrade from Previous versions
CAABFSU125E00
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CAABFSU150E00
CA ARCserve Backup r12.5 File Server Suite for Virtual Machines CA ARCserve Backup r12.5 File Server Suite for Virtual Machines Competitive Upgrade CA ARCserve Backup r12.5 File Server Suite for Virtual Machines Upgrade from previous versions
CAABFSV125E00
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BABWBR1500E67
CAABFSV125ECU
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BABWCU1500E67
CAABFSV125EU0
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BABWUR1500E67
All prices listed are MSRP without maintenance. Actual prices listed in pricebook will be different because of maintenance charges, program discounts etc.
of ARCserve Virtual Machine Agent or File Server Suite for Virtual Machines CA ARCserve Backup r15 for Windows Standard Database Module CA ARCserve Backup r15 for Windows Standard Database Module - Competitive Upgrade CA ARCserve Backup r15 for Windows Standard Database Module - Upgrade from prior versions of CA ARCserve Backup Database Suite CA ARCserve Backup r15 for Windows Advanced Email Module CA ARCserve Backup r15 for Windows Advanced Email Module - Competitive Upgrade CA ARCserve Backup r15 for Windows Advanced Email Module - Upgrade from prior versions of CA ARCserve Backup Email Suite CA ARCserve Backup r15 for Windows Enterprise Application Module CA ARCserve Backup r15 for Windows Enterprise Application Module Competitive Upgrade CA ARCserve Backup r15 for Windows Enterprise Application Module Upgrade from prior versions of CA ARCserve Backup Application Suite
CA ARCserve Backup r12.5 Database Suite CAABDBS125E00
=
CAABDBS150E00
CA ARCserve Backup r12.5 Database Suite Competitive Upgrade CAABDBS125ECU
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CAABDBS150ECU
CA ARCserve Backup r12.5 Database Suite Upgrade from Previous versions CAABDBU125E00
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CAABDBU150E00
CA ARCserve Backup r12.5 eMail Suite
CAABEMS125E00
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CAABEMS150E00
CA ARCserve Backup r12.5 eMail Suite Competitive Upgrade
CAABEMS125ECU
=
CAABEMS150ECU
CA ARCserve Backup r12.5 eMail Suite Upgrade from Previous versions
CAABEMU125E00
=
CAABEMU150E00
CA ARCserve Backup r12.5 Application Suite CA ARCserve Backup r12.5 Application Suite Competitive Upgrade
CAABAPS125E00
=
CAABAPS150E00
CAABAPS125ECU
=
CAABAPS150ECU
CA ARCserve Backup r12.5 Application Suite Upgrade from Previous versions
CAABAPU125E00
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CAABAPU150E00
Customers can also purchase “SIP to r15 solutions (in maintenance)” upgrade SKUs to get into r15 Solutions pricing model. (R12.5 Simplified pricing to r15 Solutions pricing model upgrade is not free). With the newly introduced Solutions Pricing, customers not only get a great upgrade price, but also benefit from technology from other products
All prices listed are MSRP without maintenance. Actual prices listed in pricebook will be different because of maintenance charges, program discounts etc.
in the CA ARCserve r15 Family such as CA ARCserve D2D r15. So, it makes a lot of sense for customers to upgrade to ‘Solutions’ model now, even though they may be entitled to upgrade to the r15 ‘Modules’ for free. Please refer below table “SIP to r15 solutions” upgrade path SIP Suite CA ARCserve Backup r12.5 File Server Suite Upgrade path to Solutions CA ARCserve r15 Essentials File Server Solutions upgrade from Previous File Server Suite (in Maintenance) CA ARCserve Backup r12.5 Database Suite CA ARCserve r15 Standard Database Solutions upgrade from Previous Database Server Suite (in Maintenance) CA ARCserve Backup r12.5 eMail Suite CA ARCserve r15 Advanced Email Solutions upgrade from Previous Email Server Suite (in Maintenance) CA ARCserve Backup r12.5 Application Suite CA ARCserve r15 Enterprise Application Solutions upgrade from Previous Application Server Suite (in Maintenance) CA ARCserve Backup r12.5 File Server Suite for Virtual Machines * CA ARCserve Backup r15 Guest Based Virtual Machines Agent
Bundle upgrade from prior versions of ARCserve Virtual Machine Agent or File Server Suite for Virtual Machines
* This is not a solution and doesn’t contain all the technologies needed to protect a server. It’s a bundle of CA ARCserve Backup Virtual Machine Agent and OFA for VM.
Please note that “Unix Data Mover” and “Linux Data Mover” are not included in any of the modules. Customers should purchase respective components separately if needed. Global Dashboard is included only in CA ARCserve r15 Enterprise Application Solutions. Q28: Customer currently has a la carte pricing, and would like to renew the license in Component pricing model. Can he do that? A: Yes. Customers can purchase the maintenance renewal SKUs for his a la carte licenses and stay with the Component Pricing model (‘a la carte’ pricing model is now called ‘Component’ Pricing). Q29: Can a customer with expired “a la carte” maintenance get a discount on upgrades? A: Yes. Though Customers with CA ARCserve Backup r11.x, r12 and r12.5 with expired maintenance contracts are not entitled for FOC Upgrades, they are allowed to purchase discounted r15 component upgrade SKUs.
All prices listed are MSRP without maintenance. Actual prices listed in pricebook will be different because of maintenance charges, program discounts etc.
Below are the upgrade paths for customers with expired maintenance: Upgrade to Solutions: Customers with expired maintenance under a la carte pricing model cannot purchase solutions upgrade SKUs directly. They are allowed to purchase discounted r15 component upgrade SKUs. If they need Solutions, customers will have to first purchase respective r15 components upgrade SKUs and then purchase “a la carte to Solutions (in maintenance)” upgrade SKUs. Upgrade to Modules: Customers with expired maintenance cannot upgrade to r15 modules. They are allowed to purchase discounted r15 component upgrade SKUs. If they need Solutions, customers will have to first purchase respective discounted r15 components upgrade SKUs and then purchase “a la carte to Solutions (in maintenance)” upgrade SKUs. Additional Capacity: Customers with expired maintenance can always purchase NEW r15 components or Modules or Solutions for their new servers. Q30: Can a customer using “Suites” with expired maintenance get a discount on upgrades? A: Yes. Customers using CA ARCserve Backup r12 and r12.5 Suites with expired maintenance contracts are not entitled for FOC Upgrades, but they can purchase discounted Module upgrade SKUs. Please note that customers can also purchase “SIP to r15 solutions (out of maintenance)” upgrade SKUs and move to Solutions pricing model. Customers with expired maintenance looking to add additional functionality can always purchase NEW r15 components or solutions for their new servers. Please note that Modules are not available as new purchase SKUs. Q31: Can customers in r11.x release take advantage of this upgrade discount program? A: Yes, we now allow customers with expired maintenance contracts in r11.x, r12 and r12.5 to take advantage of this upgrade program and buy discounted upgrade SKUs. Q32: Can customers in older releases such as Enterprise Backup and v9 get discounts on upgrades? A: No, customers in releases older than r11 have to buy new Product SKUs. Q33: Is there an upgrade or migration path to r15 ‘Solutions’ for customers with previous XOsoft/Wansync product to the new CA ARCserve family r15? A: We don't have an upgrade/migration path from XOsoft/Wansync to CA ARCserve r15 solutions. Customers should upgrade to CA ARCserve r15 Replication and High Availability. If they need r15 solutions, we should sell "New" solutions SKUs.
All prices listed are MSRP without maintenance. Actual prices listed in pricebook will be different because of maintenance charges, program discounts etc.
Q34: Do we get 1 copy of r15 Windows CA ARCserve server license as part of FOC upgrades from r11.x UNIX/Linux Servers to r15 CA ARCserve Windows Product? A: No. Customers would have to purchase CA ARCserve Windows server license separately.
Q35: My customer is running Exchange server on Windows Virtual Machine. Can I propose advanced email solutions or should I also propose guest based VM agent bundle along with advanced email solutions. A: Please propose ONLY advanced email solutions. The client agent and Open File Agent licenses in the solutions bundle can be used to backup the virtual machine file system. Q36: Can customers virtualizing their current Physical environment use their Physical Client Agent and Open File Agent for Physical Machines Licenses and on their Virtual Machines? A: Yes, customers can use their Physical Client Agent and Open File Agent Licenses on their Virtual Machines. Q37: What are the changes in “Guest Based Virtual Machines Bundle” introduced in CA ARCserve r15 from the “File Server Suite for Virtual Machines” in r12.5? A: CA ARCserve Backup r15 ‘Guest Based Virtual Machines Agent Bundle’ includes the same components as the r12.5 ‘File Server Suite for Virtual Machines’. It includes 1 copy of ‘Agent for Virtual Machines’ and 1 copy of ‘Open File Agent for Virtual Machines’. It is just a name change from “File Server Suite for Virtual Machines” to “Guest Based Virtual Machines Bundle” Q38: Can customers migrate their physical “CA CA ARCserve Backup r15 Client Agent for Windows” and “CA ARCserve Backup r15 Agent for Open Files on Windows” to virtual licenses - “CA ARCserve Backup r15 Guest Based Virtual Machines Agent Bundle”? A: No. We don’t support migration from physical licenses to Virtual licenses. Q39: Are “Guest Based Virtual Machine Bundle” license components included in all the CA ARCserve r15 Modules and Solutions Bundles? A: No, “Guest Based Virtual Machine Bundle” license components are not included in r15 Modules and Solutions. But please note that customers can backup the virtual machines using the Client Agent for Windows (32AW) and Agent for Open Files (32OF) licenses included in all the Modules/Solutions.
All prices listed are MSRP without maintenance. Actual prices listed in pricebook will be different because of maintenance charges, program discounts etc.
Q40: Can customers backup virtual machines using r15 Modules and Solutions? A: Yes. Customers can backup both physical and virtual machines using the Client Agent for Windows (32AW) and Agent for Open Files (32OF) licenses included in all the Modules/Solutions. Q41: Can customers perform Hypervisor backups (VCB/VDDK/Hyper-V) using r15 Modules and Solutions? A: Yes. Customers can perform all types of VM backups (VCB/VDDK/Hyper-V) using Client Agent for Windows (32AW) and Agent for Open Files (32OF) licenses included in all the Modules/Solutions. Q42: My customer purchased r15 Modules and he sees ZERO license count for VM agent licenses. How can he backup Virtual Machines using modules and solutions? Or should he purchase “CA ARCserve Backup r15 Guest Based Virtual Machines Agent Bundle” or CA ARCserve Backup Per host licenses? A: R15 Solutions and Modules do not include Agent for Virtual Machines or Open Files Agent for Virtual Machines license component codes. Customers can perform all kinds of virtual machines backup (Network / Hyper-V / VCB / VDDK) using Windows client agent and Open Files Agent licenses. Customers don’t have to purchase any additional Virtual Machines licenses if they already have r12.5 suites/r15 Modules/r15 Solutions licenses to protect Virtual Machines. Q43: In a VMware environment, will customers need to purchase the “Guest based Virtual Machines Bundle” for the Proxy server or machine running VDDK, if CA ARCserve Backup Server is on Proxy server or the machine with VDDK itself? A: If a customer is using Solutions or Modules license on the proxy server, then they won’t have to purchase the “Guest Based Virtual Machines Bundle” as the required technology is included in the Solutions and Modules bundles. For customers using Component licensing, the “Guest Based Virtual Machines Bundle” or Open Files Agent license is required on the Proxy.
Q44: Do customers need to purchase a Client Agent for Windows license in addition to the ‘Guest Based Virtual Machines Agent Bundle’ license for each Virtual machine to perform file level restores from raw backups? A: No, customers do not have to purchase a license for the Windows client agent separately to perform file level restores from full backups. However, customers need to install both agents on the Virtual Machine. Q45: If customers want to run only VCB or VDDK backups without the file level restore capability, what agents and licenses are required? Where should the agents be installed? A: Customers will have to purchase the ‘Guest Based Virtual Machines Agent Bundle’ licenses for the VCB Proxy and for each Virtual Machine that they want to protect. They need to install the ‘Agent for Virtual Machines’ and the ‘Client Agent for Windows’ on the VCB proxy ONLY.
All prices listed are MSRP without maintenance. Actual prices listed in pricebook will be different because of maintenance charges, program discounts etc.
Q46: What licenses do customers need if they have Microsoft Exchange on a guest Virtual Machine and want to perform Document level Backup plus VCB or VDDK backup of the entire Virtual machine? A: It depends on the pricing model that customers are currently using: Customers in the Component pricing model have to purchase one license for the ‘Agent for Microsoft Exchange’ and one license for the ‘Guest Based Virtual Machines Agent Bundle’. Customers in Solutions pricing have to purchase one ‘Advanced Email Solutions Bundle’ – this includes the Agent for Exchange as well as the Virtual Machine protection technologies*. Customers using CA ARCserve r15 Modules need ‘Advanced Email Server Module’– this includes the Agent for Exchange as well as the Virtual Machine protection technologies*. Customers in appropriate MCP pricing do not need to purchase any additional licenses. *Technology to backup Virtual Machines is included in r15 Modules/Solutions, not the license component codes. Q47: Where are the guest based virtual machines agent bundle licenses managed? On the Backup Server side or Agent side? A: Agent for Virtual machines and OFA for Virtual machines licenses included as part of Guest based Virtual Machine Agent Bundle are managed at CA ARCserve Backup server. Till CA ARCserve Backup r12.5 the only exception was that if customers wanted to enable the Open File Agent (OFA) on the virtual machine backups, they had to enter the OFA license on those particular guests. With CA ARCserve Backup r15, the Open File Agent Licensing has been centralized and can be applied at the Backup Server. Q48: Can customers use ‘Guest Based Virtual Machines Agent Bundle” license to perform backup/restore of a physical machine? A: No, customers can’t use a virtual machine agent to perform backup/restore of a physical machine. But in case of VCB proxy and Hyper-V host machine, customers can use “Agent for Virtual Machine” license to backup and restore data on VCB Proxy/Hyper-V Host machines (which are physical machines). Q49: In the VMware environment, will customer need to purchase the “Guest Based Virtual Machines Agent Bundle” for VMware ESX Server? A: No, customers do not need to purchase the ‘Guest Based Virtual Mach Machines Bundle’ license for ESX server to protect VMs running inside the ESX server. Customers have to purchase ‘Guest Based Virtual Machines Bundle’ licenses for VCB Proxy or VDDK machine and for each VM that they want to protect. However, if customers need to protect the ESX server host machine, they need to purchase a Client Agent for Linux license* – but typically protecting the Virtual machines is enough, and no further protection for the ESX host itself is required. *Backing up ESX host using Linux client agent is not officially supported by CA. Q50: In the VMware environment, will customers need to purchase ‘Guest Based Virtual Machines Agent Bundle’ for VCB Proxy or machine with VDDK installed? A: Yes, customers have to purchase “Guest Based Virtual Machines Bundle” license for the VCB Proxy as well.
All prices listed are MSRP without maintenance. Actual prices listed in pricebook will be different because of maintenance charges, program discounts etc.
Q51: What is the preferred licensing model for the customers running hundreds of virtual machines in highly dynamic IT environment? A: It is recommended that customers use the Managed Capacity Model, which is based on storage capacity and totally insulated from number of VMs. Q52: Do customers need “Guest Based Virtual Machines Agent Bundle” license to backup/restore UNIX/Linux guest OS as if it is a physical machine? A: When CA ARCserve Backup encounters a UNIX/Linux virtual machine, it checks for the presence of “Guest Based Virtual Machines Bundle” license. If it cannot find such a license it uses UNIX/Linux client agent or any of the Solutions or Modules (which include this functionality) license instead. Q53: Do customers need “Guest Based Virtual Machines Bundle” license to perform the types of backups listed below, if the guest OS of Virtual Machine is Linux/UNIX? A: 1) Raw mode backup – When CA ARCserve Backup encounters a UNIX/Linux virtual machine, it first checks for the presence of “Guest Based Virtual Machines Bundle”. If it cannot find such a license, it uses the UNIX/Linux client agent license or any of the Solutions or Modules licenses. 2) Backup as a physical server using client agent – Customers can use ‘Guest Based Virtual Machines Agent Bundle’ or any of the Solutions or Modules (which include this functionality). Q54: If a customer has a database on a virtual machine and wants to protect both database and virtual machine, which licenses should be purchased? A: This depends on the customer’s pricing model: Component Pricing: Customer has to buy 2 licenses; 1 Database agent to backup the database running inside the Virtual Machine and 1 Guest Based Virtual Machines Bundle to backup Virtual Machine file system. Solutions Pricing: As technology to back up Virtual Machines is included in the Standard database Solutions (or Module), customer can buy only the Standard Database Solution (or Module) to protect both database and virtual machine file system. Q55: Which CA ARCserve Backup components do customers need to install on the Hyper-V Host machine to protect the virtual machines? A: Customers need to install “Agent for Virtual Machines” and “Windows Client Agent” on the Hyper-V host machine, but just purchase a license for the “Guest Based Virtual Machines Bundle”, as it includes all these licenses. Customers must install Agent for Virtual Machines, Open File Agent for Virtual Machines and Windows Client Agent on Windows guest Virtual Machines to enable file level restores from an image level backup. We do not support file level restores from image level backups in case of UNIX and Linux Virtual Machines. Similar to the VCB Proxy/Machine with VDDK, the Hyper-V Host quite often is a Backup Server (“media server”) as well. In this case, the CA ARCserve Backup base product license or an Essentials File Server Solution (or Module) is required.
All prices listed are MSRP without maintenance. Actual prices listed in pricebook will be different because of maintenance charges, program discounts etc.
Q56: A customer is currently protecting a VMware virtual environment using “Guest Based Virtual Machines Bundle” licenses and plans to migrate from VMware virtualization to Microsoft Hyper-V technology. Does he need to purchase new licenses for protecting Hyper-V environment? A: No, the customer can use the same “Guest Based Virtual Machines Bundle” licenses to protect his new Microsoft Virtualization environment. Q57: Do customers need the “Guest Based Virtual Machines Bundle” license to perform backups and granular restores on a Windows XP/Vista guest OS? A: No. Customers do not need any license for backing up XP/Vista Physical or Virtual Machines.
Q58: Do customers with r12.5 suites under maintenance doing free upgrade to respective modules in r15 automatically get the “Guest Based Virtual Machine Agent Bundle”? A: No, customers would not get a separate license for “Guest Based Virtual Machines Agent Bundle”. But please note that the “Guest Based Virtual Machines Agent Bundle” technology is part of “Essentials File Server Solutions/Module” which in turn is part of all other Solutions/Modules. Windows client agent and Open Files Agent license component codes included in all modules/solutions can backup both the physical and virtual machines. Q59: Can a customer use Physical OFA licenses to perform open file agent backups on Virtual machines? A: Yes.
Q60: How should the customer license the CA ARCserve Backup r15 for Windows VM Agent per Host License? A: The customer must license 1 copy for every Physical Host Platform (VMware, Hyper-V, and Citrix) that he wants to protect regardless of the number of Guest VMs running on the host. The license provides an unlimited distribution of the CA ARCserve Backup r15 Guest Based Virtual Machines Agent Bundle. Q61: Does the Backup per-host license include Application agents? A: No, the per-host licenses contain unlimited CA ARCserve Backup r15.0 Guest Based VM Agent Bundle licenses only. Customers have to purchase other options like CA ARCserve Backup Server, Application Agents (Exchange, SQL, SharePoint, and AD), Options (Enterprise Module, Tape Library Option, SAN Option etc) separately
All prices listed are MSRP without maintenance. Actual prices listed in pricebook will be different because of maintenance charges, program discounts etc.
Q62: How many agent for Virtual Machines must the customer have to upgrade to 1 Host Based Virtual Machines license? A: We do not provide any upgrade path to the Host Based Licensing from the earlier ‘Agent for Virtual Machines’ or the ‘File Server Suite for Virtual Machines’. Customers should purchase 1 license per Host (Hyper-V/VMware) which would provide Unlimited Guest VMs protection/host server. Q63: My customer is using File server suite to protect Virtual Machines. As he is protecting virtual Machines, he wants to purchase low priced guest based VM agent renewal SKUs instead of high priced File server module renewal SKU. Is he allowed to do that? A: No. Please note that if customers chooses to opt out of physical suites/modules SKUs renewals and go for Guest based VM agent renewals SKUs, they would be losing many other high end technologies bundled as part of R12.5 Suites/r15 modules/solutions like Multistreaming, SAN, Tape Library Option, Enterprise Module etc which would cost them thousands of dollars if they want to buy them as components at a later point of time.
Q64: Can I mix and match Guest based VM agent and per-host licenses? A: Yes, we allow mix and match between Guest based VM agent and per-host licenses. Let’s say if a customer has 2 Hyper-V servers – running 2 VMs on 1st Hyper-V and 15 on other. They can purchase 2 guest based VM agent bundles for the first ESX and per-host for the 2nd. Q65: Can customers use an ‘Per-Host Virtual Machines’/’Guest Based Virtual Machines Agent Bundle’ license to perform network based backup of Windows/UNIX/Linux Virtual Machines? A: Yes. The ‘Guest Based Virtual Machines Agent Bundle’ license can be used to perform network -based backup of Windows/UNIX/Linux VMs. Customers don’t have to purchase separate ‘Guest Based Virtual machines Agent Bundle’ for Network Based Backups of Unix/Linux Virtual Machines. Q66: Do we have competitive upgrade SKUs for per-host licenses? A: Yes, coming soon! Q67: Can we use per-host licenses to backup UNIX and Linux VMs? A: Yes Q68: Do we need to purchase additional “Guest based VM agent bundle” license with Backup per-host licenses to protect Hyper-V host or VCB/VDDK proxy? A: No. Customers can protect the Hyper-V host or VCB/VDDK proxy machine with CA ARCserve Backup per-host license.
All prices listed are MSRP without maintenance. Actual prices listed in pricebook will be different because of maintenance charges, program discounts etc.
Q69: Can you explain the Virtual machine pricing and licensing in CA ARCserve Backup r15? A: Using the ‘Guest Based Virtual Machines Bundle: Let’s explain the Virtual machine pricing and licensing in release15 with an example. Suppose a customer wants to protect his VMware Virtual setup using CA ARCserve Backup r15 Guest Based Virtual Machines Bundle, and his VMware environment includes – 1 VMware ESX server, 1 VCB Proxy/Machine with VDDK installed and 3 Guest VMs running Windows, UNIX and Linux on each, as shown below.
Note1: The Proxy (VCB/VDDK) and the CA ARCserve backup server are on the same machine in this example. Typically this is a CA ARCserve Member Server (“Media server”) in large environments, or a CA ARCserve Stand-Alone in smaller networks. If the Proxy machine with VDDK/VCB installed has no backup server locally installed, and the Backup server is an additional host that receives the data via the network, then the licensing count (table) is the same. Solutions/Module licensing of the same example: Three virtual machines need three “Guest Based Virtual Machines Bundles” if RAW level backup/restore of B-2 and B-3 is enough. Customers already owning r12.5 suites or r15 modules/solutions licenses can use them to backup Virtual Machines and don’t have to purchase additional “CA ARCserve Backup r15 Guest Based Virtual Machines Agent Bundle” or “CA CA ARCserve Backup for Windows VM Agent per Host License”. Windows client agent/OFA for VM agent included as part of r12.5 suites or r15 modules/solutions can backup both physical machines and virtual machines. If B-3 needs file level backup/restores (which for Unix is only possible via the network), then the licensing is one “Essentials File Server Solutions”/”Essentials File Server Module” for new customers or “Essentials File Server Module” in case of customers in maintenance opting for free upgrades for B-3 plus two “Guest Based Virtual Machines Bundle” for B-2 and B-4. For the Server A (CA ARCserve Backup Server & VCB Proxy/VDDK) “Essential File Server Solutions”/ “Essential File
All prices listed are MSRP without maintenance. Actual prices listed in pricebook will be different because of maintenance charges, program discounts etc.
Server Module” is required. If the VCB Proxy is a separate machine, the separate VCB Proxy will consume an additional “Guest Based Virtual Machines Bundle” license.
All prices listed are MSRP without maintenance. Actual prices listed in pricebook will be different because of maintenance charges, program discounts etc.
VMware Environment
Backup Type Hyper Visor Based
Licensing No License Required. Client agent for Linux (optional)
*not tested by QA
Deployment No agent installation required. Customers typically don’t need to backup the ESX server. Client agent for Linux. Customers typically don’t need to backup the ESX server. CA ARCserve Base Product, Windows client agent and Agent for Virtual Machines, Open File Agent for Virtual Machines Windows client agent, Agent for Virtual Machines and Open File Agent for Virtual Machines No need to install any agent inside the Virtual Machine if customers just want to perform raw or file level backup. Have to install Windows client agent, Agent for Virtual Machine and OFA for Virtual Machines if customer wants to perform granular file \ folder restores from a raw VM backup. Windows client agent and Open Files Agent for Virtual Machines No agent installation required inside the UNIX/Linux guest VM as VMware does not support granular file\folder restores from a raw VM backup of Unix\Linux VMs.
ESX Server
(optional) Network Based VCB/VDDK on the Backup Server (example) VCB/VDDK on a different machine other then the Backup server
VCB Proxy
CA ARCserve Base Product and Guest based Virtual Machines Bundle/Any of the Solutions or Modules Guest based Virtual Machines Bundle
Windows Guest VM
Hyper Visor Based
Guest based Virtual Machines Bundle/Any of the Solutions or Modules
Network Based
Guest based Virtual Machines Bundle Guest based Virtual Machines Bundle /Any of the Solutions or Modules Guest based Virtual Machines Bundle / Any of the Solutions or Modules
Hyper Visor Based UNIX/Linux Guest VM Network Based
UNIX/Linux Client agent
Usually the “Guest Based Virtual Machines Bundle” can only be used on a virtualized Windows installation. In the case of the VCB Proxy/machine with VDDK or the Hyper-V host, the same license can be used for that physical machine, too. If the CA ARCserve Backup base product is present, then a License of any of the Solutions or Module License is required and automatically includes the functionality present in the Guest Based Virtual Machines Bundle. Host Based Licensing: The newly introduced Host Based licensing allows customers to license their entire physical Host machine instead of having to license individual guests separately. This is licensed per Hyper-V / VMware Host. In the above example, customers can backup all the 3 VMs and the proxy machine using 1 copy of per-host license.
All prices listed are MSRP without maintenance. Actual prices listed in pricebook will be different because of maintenance charges, program discounts etc.
Q70: What licenses are included within the Enterprise Module License in CA ARCserve Backup r15? A: With 1 Enterprise module license, all the below options can be unlocked per CA ARCserve Backup server in r15 - Multistreaming - Serverless Option - Image Option - StorageTek ACSLS - IBM 3494 - Raw Disk Backup Support - Media Management Option - Enterprise Option for VSS Hardware Snap-Shot Q71: What are Components included in the r12.5 Enterprise Module that are now bundled free with the Base in CA ARCserve Backup r15? A: All the below options which were part of Enterprise Module in r12.5 would be packaged free with CA ARCserve base in r15 - Encryption - Multiplexing - Staging - User Profiles - Password Management - Audit log Q72: If a customer using r12.5 Enterprise Module wants to upgrade to CA ARCserve Backup r15 and continue to use Enterprise Module upto 32 simultaneous streams of data, will he need to upgrade his Enterprise Module License in CA ARCserve Backup r15? A: No. The Multiplexing functionality is included as a part of the base in CA ARCserve Backup r15. If he does not require any of the other functionality included in the CA ARCserve Backup r15 Enterprise Module, he does not need to upgrade his Enterprise Module License.
Q73: How do we license the Global Dashboard Component introduced in CA ARCserve r15? A: You need to install the Global Dashboard component on every Primary/Standalone server, and then configure it as ‘Branch Primary Server’. At the Central Site the Global Dashboard is installed and configured as a Central Primary Server. The license for appropriate number of Global Dashboard Branch primary servers needs to be entered on the Central Primary server. Count of Global Dashboard licenses must be equal to the number of branch sites (central site is also counted as 1 branch). Q74: How is the Global Dashboard in CA ARCserve Backup r15 licensed for a customer opting for solutions? A: Global Dashboard is included only in CA ARCserve r15 Enterprise Application Solutions.
All prices listed are MSRP without maintenance. Actual prices listed in pricebook will be different because of maintenance charges, program discounts etc.
Q75: How is the Global Dashboard in CA ARCserve Backup r15 licensed for a customer opting for Modules? A: Global Dashboard is NOT included in any of the r15 Modules. Customers should purchase the Global Dashboard licenses separately
Q76: When using the Global Dashboard, is the Enterprise Module still needed in the Headquarters and each Branch Office? Is the Enterprise-Module included in the “Essentials File Server Solution”? A: The Global Dashboard has been added a new licensed SKU in CA ARCserve Backup r15. It is no longer tied with the Enterprise Module. The Global Dashboard License is need for the Central Primary (Headquarters) and for each Branch Primary Server (Branch Office).
Q77: How do we license clustered servers? A: CA ARCserve Backup is licensed per instance installed. So for a two node cluster, customer will need to buy two licenses – regardless of the number of cluster resources, active-passive, etc. However, due to limitations of CA’s licensing module, CA ARCserve Backup will look for licenses by cluster resource. In such scenarios, customers will need to call support to get extra licenses for their virtual nodes formed as part of the physical nodes. Example: in a 2 node cluster with one virtual node, 3 licenses are needed. Q78: What is “Media Management (disk and tape)” and “Agent Technology” in the Licensing presentation (the slide with the green balls).” A: Media Management means all the options required to manage the media and tape – like Tape Library Option, SAN Option, Enterprise Module etc. Agent Technology means – Client Agent technology required to protect different file systems – like Windows client agent, Unix client agent, Linux client agent, Mac agent etc
Q79: What Editions and Options are available in CA ARCserve D2D? A: CA ARCserve D2D has 5 Editions and 3 Options Editions: 1. CA ARCserve D2D r15 for Windows Small Business Server Edition 2. CA ARCserve D2D r15 for Windows Server Basic Edition 3. CA ARCserve D2D r15 for Windows Server Standard Edition
All prices listed are MSRP without maintenance. Actual prices listed in pricebook will be different because of maintenance charges, program discounts etc.
4. CA ARCserve D2D r15 for Windows Server Advanced Edition 5. CA ARCserve D2D r15 for Windows Foundation Server Edition Options: 1. CA ARCserve D2D r15 for Windows Exchange Option 2. CA ARCserve D2D r15 for Windows SQL Option 3. CA ARCserve D2D r15 for Windows Hyper-V Option Q80: What Options are bundled as part of “CA CA ARCserve D2D r15 for Windows Small Business Server Edition”? A: 1 copy of each CA ARCserve D2D r15 for Windows Exchange Option and CA ARCserve D2D r15 for Windows SQL Option are bundled as part of “CA CA ARCserve D2D r15 for Windows Small Business Server Edition” Q81: I see three different D2D Server Editions, what are the differences between them? A: D2D has 3 different Server Editions – Basic, Standard and Advanced Editions Server Standard Edition is the full Edition which has all the functionality such as I2 Technology and Bare Metal Recovery. Server Basic Edition is scaled down version of D2D Server Standard Edition which has limited I2 Technology. With limited I2 Technology, customers cannot perform infinite incremental snapshots at a frequency of 15 minutes. Minimum schedule frequency would be 1 hour increments with weekly fulls required. The scheduled incremental on every 7th day would be automatically converted to Full. Server Advanced Edition is a bundle of D2D Server Standard Edition and all three options – Exchange, SQL and Hyper-V Q82: My customer has Exchange Server on Windows 2003 Enterprise Edition OS. What should I quote to protect Exchange sever using D2D? Is Exchange option alone is enough? A: No. Exchange option cannot work alone; it needs D2D Server Edition license as well. Please quote D2D Server Advanced Edition which has D2D Server Standard Edition and all the options or D2D Server Standard Edition and Exchange Option. Quoting D2D Server Advanced Edition would be cost-effective for the customer.
All prices listed are MSRP without maintenance. Actual prices listed in pricebook will be different because of maintenance charges, program discounts etc.
Q83: Can I use Exchange and SQL Options with D2D Server Basic Edition? A: Yes you can use Exchange and SQL Option licenses with all the D2D Editions (SBS, Server Basic, Server Standard and Server Advanced Editions) and VM per-host licenses. Q84: Can D2D SBS Edition work on Windows EBS OS? A: Yes, customers can use D2D SBS Edition to protect Windows EBS OS. Q85: What is the use of Exchange / SQL Option licenses? A: Exchange / SQL option licenses allow you to perform application consistent backups of Exchange / SQL applications and also enable the database level restore capability Q86: Is there any license that does not have Infinite Incremental technology? A: Yes, D2D Server Basic Edition has only limited I2 Technology. Customers cannot perform infinite incremental snapshots at a frequency of 15 minutes. Minimum schedule frequency would be 1 hour increments with weekly fulls required. The scheduled incremental on every 7th day would be automatically converted to Full. Q87: Is there any license that does not allow Bare Metal Recovery functionality? A: All the D2D Edition licenses have the Bare Metal Recovery functionality. Q88: Can I use D2D VM per-host license to protect Hyper-V host machine? A: No, you can’t protect physical Hyper-V host machine using per-host licenses. Please purchase D2D Server Standard Edition or Server Advanced Edition. Q89: What is the use of Hyper-V option? A: Hyper-V Option enables consistent backup of applications inside VM while backing up the Hyper-V Host machine using D2D. Customers would not be able to do granular restore of Virtual Machines or Files/Applications running inside the Virtual machines. What that means is if Hyper-V option license is present, D2D will use Hyper-V VSS writer to protect VMs. If Virtual Machine Guest Additions are installed in VM Hyper-V writer will also ensure that applications inside VM are made consistent during backup using VSS writer in VM. However we do not provide special restore view for Hyper-V. User still has to restore files manually and register the VM back. Also applications protected inside VM cannot be directly restored. User has to restore entire VM. If direct application restore is needed user should install D2D on the guest VM, license D2D Advanced Edition (contains SQL/Exchange/Hyper-V Options) and initiate a separate backup of the guest VM.
All prices listed are MSRP without maintenance. Actual prices listed in pricebook will be different because of maintenance charges, program discounts etc.
Q90: Can customers use all three options – Exchange, SQL and Hyper-V Options packaged as part of D2D Server Advanced Edition? A: No. D2D Advanced Edition includes Exchange, SQL and Hyper-V Options. However, Customers can use only ONE option of the three, not all. If they need more than 1 option, they have to purchase additional D2D server Advanced Editions or options SKUs.
Q91: How should the customer license the CA ARCserve D2D r15 for Windows VM Agent per Host License? A: The customer must license 1 copy for every Physical Host Platform (VMware, Hyper-V, and Citrix) that he wants to protect regardless of the number of Guest VMs running on the host. The license provides an unlimited distribution of the CA ARCserve D2D r15 VM Editions. Q92: Does the D2D per-host license include Option licenses? A: No, D2D per-host license does not include SQL/Exchange/Hyper-V Option Licenses. Customers should purchase them separately. Q93: Do we have competitive upgrade SKUs for D2D per-host licenses? A: Yes, coming soon! Q94: Do we need to purchase additional D2D Server Edition licenses to protect Hyper-V host or VCB/VDDK proxy? A: Yes. Customers should purchase additional D2D Server standard or Advanced Edition license to protect the Hyper-V host or VCB/VDDK proxy machine. Q95: Can you explain the Virtual machine pricing and licensing in CA ARCserve r15? From Pricing perspective – For Customers running less than or equal to four VMs per host Purchasing D2D Standard Edition would be cost effective than going for D2D per-host licenses. But we recommend to go with per-host licenses for >= 4 VMs also so that customers don’t have to purchase any additional licenses in case if they add more VMs on that host in future. For customers running five or more VMs per host Purchase D2D per-host licenses * MSRP Product only price
All prices listed are MSRP without maintenance. Actual prices listed in pricebook will be different because of maintenance charges, program discounts etc.
NOTE – Per-host licenses does not include Exchange/SQL options. Customers should purchase them separately if they wish to protect and enable database level granular recovery of Exchange and SQL applications. From Licensing Perspective – D2D Per-host license is packed with unlimited licenses of D2D VM Edition licenses for use on single host. Customers would receive 1 single D2D VM Edition license key with 999999 user count. They should apply the same key on all the VMs running on the host. From Technology Perspective - Let’s say customer has Windows 2008 Hyper-v host machine running 10 VM inside it. There are 2 ways in which customers can protect the Virtual machines.
1. Using D2D Server Standard Edition or D2D Server Advanced Edition(If need to protect Exchange/SQL) a. Install D2D inside each Virtual Machine that you want to protect and apply D2D Server standard Edition license. b. If the VM has Exchange or SQL applications running inside it, apply D2D server Advanced Edition license. c. Initiate a backup session for each VM Below are the benefits of using this method. 1. Customers can protect the entire VM 2. Can protect selected volumes 3. Protect all the VSS aware applications 4. Perform file/folder/volume level restores in VM 5. Perform Exchange & SQL database level restores – by applying SQL & Exchange option licenses 6. Perform Bare Metal Recovery of that VM to physical machine/VM 7. Search and restores files inside the VM 2. Using D2D Hyper-V Option a. Install D2D on Hyper-v Host Machine and apply D2D Advanced Edition license or D2D server standard Edition + Hyper-V option licenses. b. Backup Hyper-V host Machine, no need to initiate separate backup sessions for each VM. With one single backup customers can backup hyper-V host and all the VMs in a steady state.
All prices listed are MSRP without maintenance. Actual prices listed in pricebook will be different because of maintenance charges, program discounts etc.
3. Benefits include – a. Customers can protect the VM without having to install D2D inside VM. b. No need to initiate multiple backups to protect VMs running on same Hyper-V machine. With one single backup, customers can back all the VMs and host machine. c. Can perform application consistent snapshots of VMs However, the disadvantages with this approach is a. Can’t protect selected volumes inside the VMs b. Can’t perform file/folder/volume level restores of VM c. Can’t perform database level restores of Exchange & SQL running inside the VMs d. Can’t perform Bare Metal Recovery of individual VMs e. Can’t search and restore files inside the VMs
Q96. What are the different tiers available in r15 Managed Capacity pricing model? A: CA ARCserve Managed Capacity pricing model has been a strong platform for Enterprise customers having large and changing IT infrastructures as well as increasing amounts of data to protect and manage. In r12.5 we had only 1 tier offering unlimited licenses of CA ARCserve Backup and XOsoft licenses. CA ARCserve r15 now offers 4 different Managed Capacity pricing Programs as below:
1. R15 CA ARCserve Backup Only provides the customer with unlimited access to all bases, options and agents of CA ARCserve Backup R15. This offering is licensed based on “Protected Storage”. 2. R15 CA ARCserve Replication and High Availability Only provides the customer with unlimited access to all bases, options and agent of CA ARCserve Replication and High Availability. 3. R15 CA ARCserve Backup and R15 ARCserve Replication and High Availability Only provides the customer with access to all bases, options and agents for CA ARCserve Backup and CA ARCserve Replication and High Availability. 4. R15 CA ARCserve All-Inclusive provides the customer with unlimited bases, options and agents of CA ARCserve Backup, CA ARCserve Replication and High Availability and CA ARCserve D2D.
Q97: What type of data is Managed Capacity licensed against? A: A: Previously MCP was licensed based on “RAW” storage, which meant customers paid for protecting storage that they really didn’t protect. If they had a 50TB disk array, but only 10TB used, we charged them for the entire 50TB. A significant change from previous MCP offerings is that R15 is now based on “Protected Storage”. Protected Storage is easily defined as the total amount of data protected by products included in the Managed Capacity program the customer is licensed for.
All prices listed are MSRP without maintenance. Actual prices listed in pricebook will be different because of maintenance charges, program discounts etc.
Q98: Now that we are charging customers based on “protected storage”, how should we do the true-ups? A: Every year, the customer is required to provide us with reports showing full amounts of data being protected by all licensed products of their Managed Capacity offering. This amount will be used to determine their current licensing level. Q99: Why did we change pricing model from stacking model to linear? A: In previous versions, we used to have stacking model. For example, customer having 45 TB would have to purchase several SKUs from the 5-10TB range, then more from the 11-16TB range, then more from the 16-20TB range and so on, up to their respective levels. The new R15 MCP is based on a straight TB range model, making it easier for customers as well as Sales to understand. Customers can now simply purchase a quantity of SKUs from the range they are in. So a customer with 45TB would purchase a quantity of 45 SKUs from the 40-50TB range. Q100: What is the minimum buy-in to get into Managed Capacity Pricing model? A: The minimum amount for each of the Managed Capacity Programs is as follows: Backup Only – 2TB RHA only – 26 Servers Backup + RHA – 2 TB All-Inclusive – 2TB Q101: My customer is in r12.5 Managed Capacity Model and under maintenance, which MCP offering is he entitled to get free of charge? A: Existing MCP customers (Pre-R15) with Maintenance are entitled to a Free-of-Charge (FOC) upgrade to the R15 equivalent of their current MCP licensing. If they have Backup only, they are entitled to FOC upgrade to R15 Backup only. If they have Backup + XOsoft, they are entitled to FOC upgrade to R15 Backup + RHA MCP. They are always able to (we encourage) upgrading to the All-Inclusive offering. Q102: My customer is in r12.5 Managed Capacity Model and under maintenance. What should he purchase to get unlimited D2D as well along with Backup and RHA? A: For customers that are under maintenance and would like to move to another MCP program, a renewal to that program is acceptable. In the above example, the customer could renew into All-Inclusive MCP. This process will require some consideration for the extent of their existing maintenance.
All prices listed are MSRP without maintenance. Actual prices listed in pricebook will be different because of maintenance charges, program discounts etc.
