Comprehensive Emergency Management Plan

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2012

The Pennsylvania State University
Comprehensive Emergency Management Plan (CEMP)

Emergency
Management

2

Record of Changes
Change Number
1 (example)

Date of Change
Date Entered
Change Made By (Signature)
5/15/2012 (example) 5/16/2012 (example) Signature (example)

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Letter of Promulgation
The Pennsylvania State university is committed to protecting the welfare of its community members. To that end, I strongly
support the Pennsylvania State University’s Comprehensive Emergency Management Plan (CEMP). This Plan addresses the
challenges and responsibilities of pre-event mitigation and post-event recovery in addition to preparedness and response. It
is established under and is in accordance with state, federal, and presidential laws, statutes and authorities for Emergency
Management. The National Incident Management System (NIMS) and Incident Command System (ICS) are incorporated into
this plan and will be implemented in the event of an emergency.
The purpose of this plan is to provide the framework for an effective system of comprehensive emergency management,
utilizing an all-hazards approach. It clarifies the following strategies:
1.
2.
3.
4.
5.

Reduce the vulnerability of people and facilities;
Prepare for prompt and efficient response and recovery;
Respond to emergencies using all systems plans and resources available;
Recover from emergencies by providing for the rapid and orderly start of rehabilitation; and
Provide an emergency management system embodying all aspects of pre-emergency preparedness and mitigation, as
well as post-emergency response and recovery.

With the knowledge that the most timely and appropriate responses can best occur when a well-documented plan has been
implemented and integrated throughout the University, it is my expectation that all members of the University will use this
document as a guide and will develop their own detailed plans to effectively organize, coordinate, and direct available resources
toward emergency response and recovery. Personnel and units assigned specific emergency responsibilities must have a
working knowledge of functions and actions to be prepared to act in accordance with a plan when emergencies occur.
The Comprehensive Emergency Management Plan (CEMP) is designed to help university employees respond appropriately
when emergency conditions exist. Although these situations are unpredictable, this plan allows for an immediate response by
university employees, thereby minimizing danger to our campus. Penn State’s Emergency Management Office is charged with
coordinating the emergency planning efforts at all of our Campuses.
Every member of the Pennsylvania State University community should understand his or her role in emergency situations. I
urge you to review this plan and support your colleagues to protect our students, faculty, staff, and visitors in the vent of an
emergency.
Approved by:
Rodney A. Erickson, President

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Table of Contents
Section I: Introduction

Scope......................................................................................................................................................................
Situation..................................................................................................................................................................
Key Planning Assumptions....................................................................................................................................
Authorities..............................................................................................................................................................
Plan Organization...................................................................................................................................................

Section II: Common Elements

National Preparedness Goals..................................................................................................................................
Threat, Risk Identification, & Hazard Assessment................................................................................................
All-Hazards.............................................................................................................................................................
National Incident management System..................................................................................................................
Emergency Support Functions (ESFs)...................................................................................................................
Subject Matter Support Functions (SMSFs)...........................................................................................................
National Framework...............................................................................................................................................
National Preparedness System...............................................................................................................................
Emergency Management Mission..........................................................................................................................
Emergency Management Organization..................................................................................................................
Roles & Responsibilities........................................................................................................................................
Financial Management...........................................................................................................................................
Mass/Emergency Notification & Timely Warning................................................................................................
EOC Activation......................................................................................................................................................
Acronyms & Definitions........................................................................................................................................

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8-9
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11-12
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13-14
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15
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16-17
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19-20
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Section III: Plans

Overview................................................................................................................................................................ 23
Emergency Operations Plan .................................................................................................................................. 23
Business Continuity Plan........................................................................................................................................ 24

Section IV: Support Elements

Overview................................................................................................................................................................
Evacuation .............................................................................................................................................................
Volunteer & Donations Management.....................................................................................................................
Damage Assessment...............................................................................................................................................
Debris Management................................................................................................................................................

Section V: Maintenance & Exercise

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27
27-28
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28

General................................................................................................................................................................... 31
Responsibilities ..................................................................................................................................................... 31
Testing, Evaluation, & Assessment........................................................................................................................ 31

Appendix A: Acronyms & Glossary
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Section One:

Introduction
Overview

Identification of hazards and threats to the University as well as the development of the
means to reduce vulnerability, respond to and recover from these adversities is critical
to achieving the vision, mission, and values of the Pennsylvania State University.
The purpose of this Comprehensive Emergency Management Plan (CEMP) is to
provide a foundation upon which the campuses can develop plans that provide for
the safety and security of all members of the community, while cooperating as one
cohesive University. This plan takes an all-hazards approach in the management and
coordination of life-saving activities before, during and after an emergency or disaster.
A Comprehensive Emergency Management Plan (CEMP) is similar in function
and characteristics to an Emergency Operations Plan (EOP). However, where an
Emergency Operations Plan (EOP) primarily focuses on jurisdictional response
activities, a CEMP differs in its consideration of all phases of Emergency Management.
As a foundational document, the CEMP outlines the most critical elements of an
entity’s emergency management plan, allowing for the development of supplemental
and supporting documents that relate to vulnerability reduction, response and recovery
under a common, structured framework. The Pennsylvania State University CEMP
informs the public of our general emergency management process and provides the
foundation upon which the Commonwealth Campuses build their campus specific plans.

Scope

This Comprehensive Emergency Management Plan (CEMP) applies to all of the
campuses and provides the foundation upon which campuses can build their specific
plans. The CEMP is based on all-hazard planning which facilitates coordination
among all departments and agencies that may have roles throughout the spectrum of
vulnerability reduction, response, and recovery efforts. Necessarily, this CEMP is broad
in nature and each campus has plans specific to their needs. This document presents:
1. A comprehensive foundation on which the campuses may build their emergency
operations plans, continuity plans and campus specific plans related to emergency
management. Also includes guidance as to the content of an Emergency Operations
Plan, the threats and hazards recognized across the Commonwealth of Pennsylvania,
the structure of the Pennsylvania State Emergency Management Agency and interfaces
between the campuses, federal, state and local emergency management agencies.
2. University specific policies and procedures related to emergency management activities
3. Roles and responsibilities of the various positions within the University and at each
campus as it relates to emergency management.
4. Definitions and acronyms used across all Commonwealth Campuses related to
emergency management.
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Situation
There are many hazards and threats which may cause emergencies and disasters in all or part of the University. Specific
characteristics, such as population distribution, land development, weather patterns and topography all promote unique
challenges for managing emergencies and disasters.
The University, as a whole, has the following unique attributes:
As Pennsylvania’s land-grant university, we provide unparalleled access and public service to the citizens of the
Commonwealth. We engage in collaborative activities with industrial, educational and agricultural partners here and abroad to
generate, disseminate and apply knowledge that is valuable to society. The Pennsylvania State University enrolls nearly 73,000
undergraduate students and 8,100 graduate students, including those enrolled in both its law school and medical college spread
across 20 campuses. Combined with its World Campus enrollment, the Pennsylvania State University has a total of 95,833
students.
Across the University, there are more than 41,000 full-time and part-time employees, with 5,706 of these being faculty
members.
The University’s economic impact extends beyond its borders, encompassing travel from the tourism industry, export of
agricultural products and livestock, and the distribution of goods and services within the Commonwealth and to other states in
the east and beyond.

Key Planning Assumptions
All plans are built upon key assumptions, information taken as fact, in order for the planning process to go forward. The
following are the planning assumptions used to develop the CEMP and may be used by the campuses in the development of
their plans. If a planning assumption does not apply, it may be necessary to modify the implementation of a specific plan.
1. The University as a whole and each of its campuses has capabilities including manpower, equipment, supplies, and skills
to ensure the preservation of lives and property in the event of an emergency or disaster.
2. The University and its campuses will exhaust local resources and capabilities before requesting assistance from the next
level.
3. Each campus will dedicate the resources necessary to develop and implement the appropriate emergency management
related plans for the campus including, but not limited to, an Emergency Operations Plan and a Continuity Plan.
4. Each campus addresses reduction of vulnerabilities, and enhancement of response and recovery efforts in their annual
budgets and capital expenditures.

5. Each campus is situated in one of the three Pennsylvania Emergency Management Agency Areas and
an Area Coordinator may be called upon for consultation and assistance. The Area Coordinator may
also provide the direct link between the campus and the State’s Emergency Operations Center.
6. The Pennsylvania State University Office of Emergency Management will administer the Universitywide Emergency Management Program.

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7. The University Park Campus Emergency Operations Center (EOC) may be activated to support disaster
activities at any of the Commonwealth campuses.
8. The University and each of its campuses may enter into mutual aid agreements with other entities to
support all missions of emergency management.
9. The Pennsylvania State University follows the National Incident Management System (NIMS), the
National Response Framework (NRF), the National Disaster Recovery Framework (NDRF), and other
relevant State and Federal Plans in developing emergency management plans.
10. Training and exercise of a plan is essential for its success. Each campus will develop a comprehensive
training and exercise plan. The exercise plan will use the Homeland Security Exercise and Evaluation Program (HSEEP) as a model for all exercises. There should be at least one Clery Act compliant
exercise/drill annually.
11. Each campus emergency management related plan will be evaluated on an established schedule, appropriate for the plan.
12. Each campus has a campus-wide emergency notification procedure.

Authorities
The Pennsylvania State University CEMP uses the foundation provided by the:
• Homeland Security Act, HSPD-5
• State of Pennsylvania’s Title 35, PA C.S., “State Emergency Services Act”
• Robert T. Stafford Disaster Relief and Emergency Assistance Act (Stafford Act)
• Presidential Policy Directive 8
• Pennsylvania State University AD-70

Plan Organization
This Comprehensive Emergency Management Plan (CEMP) addresses the planning elements necessary to reduce
vulnerabilities, respond adequately and recover efficiently from a hazard or threat. The main body of the CEMP contains
a general description of necessary elements and the activities and plans that may be adopted by a campus to improve their
resilience. The annexes and appendices to the CEMP provide more detailed guidance for the campuses. The references
and resources provide additional information to assist the campuses as well as a common set of acronyms and definitions.
Through implementation of guidance in this foundational document the University will have well integrated plans universitywide that capitalize on the knowledge, skills and abilities of the University community. Figure 1 provides an overview of the
Comprehensive Emergency Management Plan (CEMP).

Basic Plan
Plan
Templates

Support
Annex

References

Resources

Figure 1: Comprehensive Emergency Management Plan
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Section Two:

Common Elements
National Preparedness Goals

The Federal government developed a National Preparedness Goal which states in
part that “Individual and community preparedness is fundamental to our success.” It
goes on to further state that success is defined as “A secure and resilient Nation with
the capabilities required across the whole community to prevent, protect against,
mitigate, respond to, and recover from the threats and hazards that pose the greatest
risk.” Further, “Each community contributes to the goals and strengths our national
preparedness by preparing for the risks that are most relevant and urgent for them
individually” (Homeland Security, 2011). The goal also identifies five mission areas,
Prevention, Protection, Mitigation, Response and Recovery, which encompass the core
capabilities. To address the core capabilities across the five mission areas the National
Preparedness System was developed. This system enables a collaborative, unified
community approach to national preparedness.
The Pennsylvania State University’s values support many of the tenants of the National
Preparedness Goal and the National Preparedness System. The University believes that
cooperation among the entire community creates a basis for greater accomplishment.
The National preparedness System is designed to enable a collaborative community
approach. The National Preparedness System incorporates the use of risk assessment to
support decision making and ensure resources are targeted toward the activities that will
enhance the capabilities and capacities of the community. The University values good
stewardship of limited resources in an effort to benefit everyone. The goal strives to
provide for a secure and resilient Nation, just as the University states that the safety and
security of all members is essential to a positive educational, workplace and residential
environment. Given the compatibility between the National Goal and Preparedness
System and the University values, the Pennsylvania State University Emergency
Management Program will strive to incorporate the values into the planning efforts.

Threat, Risk Identification & Hazard Assessment

The threat, hazard identification and risk assessment (THIRA) is often the first element
that is developed as it provides the foundation for many of the activities and elements
that follow. The THIRA considers all of the threats and hazards that may impact a
community and then evaluates the community’s vulnerability to them. This evaluation
results in a measure of the area’s risk to the hazard or threat. If the community has the
capability and capacity to address the hazard or threat, they will have minimal risk. If,
however, they have limited capability or capacity to address the threat or hazard, they
will have an increased risk.

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It is the level of risk that provides a community with an objective look at the capabilities and capacities they need to develop to
attain the desired outcomes established by the community. This should help direct resources and efforts to the necessary locus.
The federal government is in the process of developing a nationwide guide for conducting a THIRA however, there is no
specific timeframe for its release. Therefore, the Pennsylvania State University has chose to follow the assessment methodology
used by the Pennsylvania State Emergency Management Agency (PEMA). This provides a common format and allows for
comparisons across the University system and integration with the local community. The campuses will use the hazards and
threats identified in the PEMA mitigation plan. They will then determine whether or not the hazards or threats can impact their
campus. As an example, some campuses may not have a riverine flooding potential, while others may not need to apply the
stipulations for wild land fires. The campus may also add hazards or threats they feel are not addressed in the PEMA document.
Once the campus has the threats and hazards identified, it will collect data to determine their frequency or likelihood. The
campus team will then go through a series of evaluations to determine the impact of the hazard or threat, and their capability and
capacity to address it. The campus will determine the Risk Factor Value by using the following equation: Risk Factor Value =
[(probability x .30) + (impact x .30) + (Spatial Extent x .20) + (warning time x .10) + (duration x .10)]. This results in a single
number that can be used to prioritize risk. The more empirical data used to answer the various questions, the more reliable the
risk factor.
The system used by the Pennsylvania State Emergency Management Agency for the Hazard Mitigation Plan 2010 can be found
online at http://www.portal.state.pa.us/portal/server.pt by clicking on PA 2010 Standard All Hazards Mitigation Plan.pdf. As
threats, hazards, capabilities and capacities change, new assessments are conducted. The Pennsylvania State University will
incorporate the federal system as it is developed and assessments are updated.

All-Hazards
The Pennsylvania State University uses an all-hazards approach to planning. This allows the campuses to address common
activities for a consequence in a general plan instead of multiple times in multiple plans. Although the cause for evacuation
may be different for different hazards, the need to evacuate and the process for evacuation is generally the same. The allhazards approach is equally as applicable to vulnerability reduction and recovery plans and procedures as it is to response plans
and procedures. All-hazard planning also has the added benefit of being more cost effective, thus more efficient. Personnel
do not need to remember multiple plans and procedures so there is less chance of error and it is easier to educate the affected
population on their roles and responsibilities.

National Incident Management System (NIMS)
The National Incident Management System (NIMS) aids in ensuring a unified approach across all elements. It is a system based
on flexibility and standardization. The six major components of the NIMS are Command and Management, Preparedness,
Resource Management, Communications and Information Management, Supporting Technologies and Ongoing Management
and Maintenance. The goal of NIMS is to provide a consistent nationwide template for all levels of government, nongovernment and private sector organizations. The Pennsylvania State University strives to incorporate the NIMS concepts and
principles in their emergency management planning efforts. http://www.fema.gov/emergency/nims

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Emergency Support Functions (ESFs)
For consistency between the National Response Framework, the Pennsylvania State University Comprehensive Emergency
Management Plan and the Emergency Operations Plans, the University uses the 15 Emergency Support Functions found in
the National Response Framework. Table 1 depicts the 15 Emergency Support Functions and provides a brief overview of
their focus. The Primary Department in the table is for the University Park Campus and has been used as an example; it may
not be representative of the other campuses. Emergency Support Functions have tasks and activities that span all mission of
emergency management; they are referenced in multiple emergency management plans. Each campus has details of the primary
and support departments and specific tasks for each Emergency Support Function in their Emergency Operations Plan.

Emergency Support Function (ESF) Matrix
ESF No NAME
1
Transportation
2

3

4
5

6
7

8
9

DESCRIPTION
Transportation safety; movement restrictions; damage
and impact assessment, road closures.
Communications
Coordination with telecommunications and information
technology industries; restoration and repair of communications infrastructure; assist EOC and ICS with
communications.
Public Works & Engineering Infrastructure protection and emergency repair; infrastructure restoration; engineering services and construction management; critical infrastructure liaison.
Fire Fighting
Supports detection and suppression of wildland, rural
and urban fires.
Emergency Management
Planning and coordination of operations, including alerts
and notifications, deployment, resource allocations, and
Incident Action Plans for response teams
Mass Care, Housing, &
Manages temporary sheltering, mass feedings and distriHuman Services
bution of essential supplies for disaster victims.
Logistics Management &
Provides the resource support related needs of the uniResource Support
versity before, during, and after emergency or disaster
events. ESF 7 is the primary source for the identification, distribution, and management of critical equipment, facilities, and resources that are directed toward
life safety and property protection activities.
Health & Medical Services
Public health; medical support; mental health services;
mortuary services
Search & Rescue
Locates lost persons and victims trapped in collapsed
structures and provides immediate medical care.

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PRIMARY DEPT.
Transportation Services
Information Technology
Services

Office of Physical Plants

University Police
Alpha Fire Department
Office of Emergency
Management
Housing and Food
Service
Auxiliary & Business
Service

University Health
Services
Local or State USAR
Team

14
ESF No NAME
10
Oil & Hazardous Materials

11

Agriculture & Natural
Resources

12

Energy

13

Public Safety & Security

14

Long Term Community
Recovery
External Affairs

15

DESCRIPTION
Responds to actual or potential hazardous materials
discharge and other situations threatening the
environment.
Domestic agriculture support: animal and plant disease/
pest response; food safety and security; pet emergency
care.
Supports response and recovery from shortages and
disruptions in supply and delivery of energy resources.
Public safety, site security, access control, crowd and
traffic control, evacuation routes, SNS security.
Long term mitigation, recovery, and economic
stabilization
Public information, protective action guidance, media
and community relations, liaison with JIC

PRIMARY DEPT.
Environmental Health &
Safety
College of Agricultural
Sciences
Office of Physical Plant
University Police
Corporate Controller
University Relations

Subject Matter Support Functions (SMSFs)
A university is a unique environment with planning needs not generally found in the local or state government setting. The
Pennsylvania State University addresses these unique planning needs through the use of subject matter support functions. Not
every campus will have each of these functions and not every function would activate during a disaster. As with the Emergency
Support Functions, these areas have tasks and activities that cover all missions of emergency management.

Subject Matter Support Function Matrix
NAME
Volunteer & Donations

DESCRIPTION
Coordinates utilization and distribution of donated goods and services,
coordinates volunteers
Academics
Manages the coordination of the academic calendar, plus faculty and
staff resources in the colleges for the emergency management response.
Intercollegiate Athletics Ensures the safety of all persons attending ICA venues by coordinating
with other ESFs, and is prepared to support mass care/shelter during
disasters.
Research
Provide coordination between emergency management efforts and the
Office for Research to ensure that research projects are supported during
disasters.
Human Resources
Manage emergency human resource operations and activities in support
of response and recovery.
Student Affairs
Ensures that the needs of students, on and off campus, are being
addressed and facilitates communication with this specific population.
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PRIMARY DEPT.
Bursar
Office of Undergraduate
Education
Intercollegiate Athletics

Office of VP for Research
Human Resources
Student Affairs

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National Frameworks
National Frameworks refer to the frameworks that have or are being developed to support Presidential Policy Directive 8 and
the National Preparedness System. National Frameworks for Prevention Protection and Mitigation have yet to be developed.
The National Response Framework and the National Disaster Recovery Framework already exist and provide more detailed
guidance to the federal agencies concerning capabilities and areas or responsibility. Although the frameworks are to guide
the federal agencies in their interactions with state, local and tribal governments, non-profits and the private sector, they also
provide guidance for those sectors to integrate with the federal agencies and each other.
The National Response Framework can be found at http://www.fema.gov/emergency/nrf. It provides the guiding principles
that allow all response partners to prepare for and respond to incidents, large and small, in a unified manner. The Pennsylvania
State University has used this document and the accompanying resources to develop the Emergency Operations Plans for each
campus.
The National Disaster Recovery Framework was published in November of 2011 and the Pennsylvania State University is using
this document to help guide the development of long term recovery efforts. The National Disaster Recovery Framework can be
found at http://www.fema.gov/recoveryframework/index.shtm.

The National Preparedness System

The National Preparedness System approach of collaborative, cooperative community involvement is consistent with the values
of the Pennsylvania State University and supports our desire to develop and implement emergency management plans that provide for the safety, security and resilience of the University. Therefore, the Pennsylvania State University will strive to incorporate the applicable guidance, programs, processes and systems from the National Preparedness System in development of our
emergency management plans.
A detailed description of the National Preparedness System is outside the scope of this document. The National Preparedness
System is designed to address the core capabilities identified in the National Preparedness Goal through a set of integrated components applied across the five mission areas. Further information on the National Preparedness System can be found at http://
www.fema.gov/pdf/prepared/nps_description.pdf.

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Emergency Management Mission
The core capabilities and definition of the mission areas in the federal level documents appropriately focus on national level
capabilities and provide a guide for the local level. The Pennsylvania State University has mission area definitions that are more
appropriate to the local level and specifically to the University.

Protection

Protection is the sum of the activities, policies, and capabilities developed to reduce or eliminate a threat to people, property and
the environment from technical, manmade and natural hazards. Protection activities generally focus on efforts to protect against
hazards which cannot be mitigated.
As examples, the Pennsylvania State University provides for protection through the monthly fire drills for all residence halls
as well as fire safety and hazardous materials handling policies and procedures for all campus buildings. The Emergency
Management Program and the University Police Department are examples of capabilities that protect against hazards or threats.

Prevention

Prevention describes an entity’s actions to minimize human-caused hazards such as terrorism and school violence. Pennsylvania
State University has numerous policies and procedures in place across the campuses to prevent violence on campus and to
notify the campus community should it occur. Additional information about prevention efforts on campus can be found at the
University Police website http://www.police.pus.edu or the campus specific website. Emergency notification is addressed in a
separate section within this document.

Mitigation

Mitigation is an entity’s actions taken prior to a disaster to prevent the disaster from occurring or to lessen the impact.
Mitigation activities typically enhance a community’s resilience by reducing long-term vulnerability. Integral to and the
first step in the mitigation process is conducting Threat and Hazard Identification and Risk Assessments (THIRA) which the
Pennsylvania State University has begun university-wide.

Response

Response encompasses the immediate actions taken to save lives, protect property and stabilize the incident. To ensure an
effective and efficient response, the Pennsylvania State University Commonwealth Campuses have Emergency Operation Plans.
Each plan is unique to the campus and provides the guidelines for response efforts at the particular campus. The Emergency
Operations Plans follow a common template and use the foundation established by this Comprehensive Emergency Management
Plan.
Typically a response begins with someone at or near the scene of the incident notifying authorities. Notification may also
come from monitored alarms. Regardless of the notification method, once the notification is received, the appropriate response
entities are sent to the scene. The most qualified, authorized person on scene evaluates the situation. This is generally the
Incident Commander (IC). The IC may request more assistance or determine that sufficient response assets are available. The
Incident Commander then makes the decisions necessary to respond to the incident and provide for the safety of responders,
students, employees and visitors to the campus. The responding agencies, operating within an incident command structure,
implement efforts in accordance with the appropriate policies and standard operating procedures for the type of incident. The
IC activates mutual aid for those incidents that exceed the capability or capacity of the campus to manage. The Office of
Emergency Management and the Multi-Agency Coordinating Group provide support to the IC.
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If the event is such that it will pose a dangerous or significant threat to the health or safety of employees or students, an
appropriate emergency notification is sent. The PSUTXT system notifies students and employees of the need for large scale
evacuations or shelter-in-place. Opt in information for PSUTXT is on the University website. The University encourages
students and employees to sign up for the text service. Emergency notification and timely warnings are discussed later in this
document.

Recovery

Recovery includes the activities taken to return the community to pre-disaster status. There are typically two phases; short-term
recovery, which is usually addressed in the response plans, and long-term recovery. Long-term recovery addresses return of
businesses, rebuilding facilities, social and mental health issues and the community in a separate plan. The Pennsylvania State
University is using the National Disaster Recovery Framework, published in September 2011 as a guide to develop our longterm recovery plans.

Emergency Management Organization

The Pennsylvania State University Office of Emergency Management exists within the Department of University Police and
Public Safety on the University Park Campus. The Office of Emergency Management is responsible for creating a culture of
preparedness at the University. The Director of Emergency Management reports to the Assistant Vice President for Police and
Public Safety. The staff consists of the Director, a Planning Manager, a Campus Planner, and a shared Administrative Support
Assistant.
The Director and staff manage the day-to-day operations and overall implementation of the Emergency Management Program.
The Emergency Management Core Group provides oversight of the Emergency Management Program. The Emergency Management Core Group is a multi-disciplinary group that represents issues and concerns from across the university system.
Each campus has an Emergency Management Group that provides subject matter expertise, champions the program and may
participate in emergency response activities and support.
To provide a clear chain of command for decision making during an emergency the Pennsylvania State University adopted AD
70. In AD 70 the President, Provost and Senior Vice President of Finance and Business make up the Emergency Management
Policy Group. Ultimate authority for decisions rests with the Emergency Management Policy Group. Although they reserve
the right to make the decisions, as a practical matter this group’s time is very limited during a disaster. The authority to declare
an emergency or disaster rests with the Senior Vice President of Finance and Business or his/her designee. On all campuses,
with the exception of University Park, the Chancellor and/or the Director of Business Services may exercise this authority.
Typically, for all campuses, except the University Park Campus, the Chancellor and Director of Business Services of the campus
provide the executive oversight. The Director of Business Services serves as the Emergency Management Coordinator and determines staffing and operations of the Emergency Operations Center. On the University Park Campus the Emergency Management Policy Group provides the executive oversight. They appoint an Agency Administrator as their point of contact and the
Director of Emergency Management is responsible for the Emergency Operations Center.
The Emergency Management Director, or Coordinator, assembles a Multi-Agency Coordinating Group (MAC) to support
response activities. The members of the MAC come from the Emergency Management Group and/or the Emergency Support
Functions and Subject Matter Support Functions.

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Roles & Responsibilities
Emergency Management Policy Group
The President, Provost and Senior Vice President of Finance and Business comprise the Emergency Management Policy Group.
This group has ultimate authority to declare emergencies across the commonwealth campuses. They may delegate the authority
as necessary. They provide the strategic guidance for response and recovery efforts across the campuses. The group informs
the Board of Trustees through the Board’s President or designee.
Agency Administrator
The Emergency Management Policy Group appoints an Agency Administrator. The Agency Administrator is the point of contact between the Emergency Management Policy Group and the Emergency Management Director. The Agency Administrator
provides the link between the activities in the Emergency Operations Center and the Emergency Management Policy Group during a disaster. Currently the Assistant Vice President for University Police and Public Safety is the Agency Administrator.
Emergency Management Group
There is an Emergency Management Group (EMG) at each campus. This group provides subject matter expertise and champions emergency management efforts on campus. Many of the members of the Emergency Management Group serve as primary
and support departments for the Emergency Support Functions and the Subject Matter Support Functions. They may serve in
the Emergency Operations Center as a part of the Multi-Agency Coordinating Group (MAC).
Incident Command System
The National Incident Management System identifies the Incident Command System as the formal system for management of
the on-scene activities. The system is flexible and modular in nature. It brings together entities from diverse departments and
agencies, public and private, to manage the immediate response to a situation.
Incident Command Post
The Incident Command Post (ICP) is located at or very near the scene of the incident and is where the Incident Commander (IC)
and command and general staff coordinate the on-scene activities.
Multi-Agency Coordinating Group
The Multi-Agency Coordinating Group is the designation given to the personnel that cooperate within the Emergency Operations Center to assist with collaboration and coordination of a response effort. They provide resources, logistics and general
support to the on-scene response effort. They do not control the on-scene response.
Emergency Operations Center (EOC)
The Emergency Operations Center is the physical location from which the Multi-Agency Coordinating group provides support
to the on-scene response, at the request of the Incident Commander. Each campus has an Emergency Operations Center.
Department Emergency Operations Center (DEOC)
Departments or work units within the university system may establish an emergency operations center to coordinate the work of
their department or unit during a disaster or emergency response effort. To avoid confusion, all department or work unit emergency operations centers will be known as Department Emergency Operations Centers or DEOCs.

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Financial Management
The Pennsylvania State University incorporates measures to protect against, prevent, mitigate, respond to and recover from
emergencies and disasters into annual budgets and capital improvement projects. Expenditure of this money follows standard
budget and financial protocol. However, large-scale emergencies and disasters may place financial strains on departments
and units. When this occurs, departments may find they have insufficient funds for the activities. The Pennsylvania State
University may use emergency financial policies and procedures to ensure response and recovery activities continue. As an
example these activities may include but are not limited to raising purchasing limits and expedited review and authorization
of contracts, among other efforts. The Pennsylvania State University Campuses may also make a Declaration of Disaster
Emergency in accordance with their Emergency Operations Plan and supporting authorities. Making such a declaration
initiates the appropriate legal channels for local, state and federal assets to assist the local campuses and begin the processes of
stabilization and recovery.

Emergency Notification & Timely Warning
In the realm of Emergency Management, mass notification is the dissemination of pertinent information to people within a specific geographic area. However, in the university setting it is important to also define and discuss ‘emergency notification’ and
‘timely warning’ as these have specific stipulations under the Clery Act.
For Pennsylvania State University mass notification is the dissemination of information to people within a specific geographic
location through any means available. This may include, though not limited to, radio and television, reverse 911, loud speaker
announcement, PSUTXT, print media, e-mail, and websites. This could be information concerning an immediate threat such as
a tornado or general information about an approaching hazard such as a winter storm. Emergency Management and the University Public Relations typically coordinate non-Clery Act mass notifications.
For the Pennsylvania State University ‘emergency notification’ means immediate notification, upon confirmation, to students
or employees of a significant emergency or dangerous situation on campus that threatens health or safety. Emergency notification may use the same methods of dissemination as mass notification. PSUTXT provides for broad dissemination; verbal
notification or a fire alarm may provide notification for more localized incidents, such as a fire or gas leak within a building.
In coordination with the University Public Relations, the University Police or other responsible department issues emergency
notifications.
For the Pennsylvania State University ‘timely warning’ is the issuance of a warning, to students and employees as soon as pertinent information is available about Clery Crimes that have occurred anywhere on the Clery geography and are considered by the
institution to represent a serious or continuing threat. These crimes must have been reported to the campus police. Notification
may be by any appropriate means and may include any or all of the methods used for mass notification. The University Police
Department, in coordination with University Public Relations, issue timely warnings.
The Pennsylvania State University believes the safety and security of our students, employees and visitors is our top priority.
Therefore, the Pennsylvania State University encourages all students, parents and interested persons to register for the PSUTXT.
This can be done through the University website or the campus specific websites. With the exception of single building or small
controlled areas, notification is sent out using PSUTXT.

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A more detailed description of the Emergency Notification System (ENS) including PSUTXT is available in the ENS Annext to
this plan.

EOC Activation Levels
To provide consistency all campuses use the same definitions for the various levels of emergencies and EOC activation. The
Incident Commander and the Director of Emergency Management or the Emergency Management Coordinator jointly determines the level of emergency, unless a joint meeting would delay critical response and recovery efforts.
Level
0

Name of Level
Daily Ops/Limited Emergency
Conditions

Monitoring/Standby
1

Significant Emergency
2
Full Emergency Conditions
3

Description
A situation has occurred or may occur to warrant further action. The Pennsylvania State
University Director of Emergency Management
may request notification.
A situation has occurred requiring limited
activation of the local emergency operations
center. The Pennsylvania State University
Director of Emergency management may
request notification.
A situation has occurred requiring activation
of the local EOC. The Pennsylvania State
University Director of Emergency management
must be notified.
A situation has occurred requiring full activation
of the local EOC and policy level personnel.
The Pennsylvania State University Director of
Emergency Management must be notified. This
type of situation may result in activation of the
University Park EOC for support.

Acronyms & Definitions

Example
Moderate to heavy snow fall

Bomb threats

Conditions that require the
evacuation of campus

Bomb detonation

The Pennsylvania State University uses a common set of acronyms and terminology to ensure consistency between plans and
from campus to campus. The acronyms and definitions are available in Appendix A.

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Section Three:

Plans
Overview

To maintain consistency among the Campus Emergency Management Plans the
Pennsylvania State University provides templates for some common plans. The
Comprehensive Emergency Management Plan has a brief synopsis of the more common
plans and procedures. The templates are not publically available as they contain
sensitive information.
This Comprehensive Emergency Management Plan (CEMP) applies to all of the
campuses and provides the foundation upon which campuses can build their specific
plans. The CEMP is based on all-hazard planning which facilitates coordination
among all departments and agencies that may have roles throughout the spectrum of
vulnerability reduction, response, and recovery efforts. Necessarily, this CEMP is broad
in nature and each campus has plans specific to their needs. This document presents:
Emergency Operations Plan
To ensure the consistency of Emergency Operations Plans, the Pennsylvania State
University hired a contractor to create the initial plans for the campuses, except
University Park. Each plan is unique to the needs of the specific campus, but follows
the same format, terminology and acronyms making them consistent university-wide.
The Emergency Operations Plans follow the guidance in the Comprehensive
Preparedness Guide (CPF) 101 v. 2.0 published November 2010, specifically the
Emergency Support Function model. Each plan has an Introduction, Situation and
Assumptions, Concept of Operations, Direction and Control, Roles and Responsibilities,
Incident Management Action, Ongoing Plan Management and Maintenance, Emergency
Support Functions, and appendices containing authorities, references, definitions and
acronyms. Depending upon the needs of the campus additional appendices may be
included.
The Emergency Operations Plans are specific to each campus and are not public
documents.

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Business Continuity Plan
The Pennsylvania State University Continuity Plans ensure that the university is able to carry out essential functions during a
disaster and continue essential functions during the response and recovery efforts. The plans identify the essential functions
of departments and entities associated with the campus and provide guidance for continuing the functions until full recovery.
The plans follow a typical format for continuity plans and include an introduction, roles and responsibilities, concept of
operations, training, testing and exercises, as well as plan maintenance and various appendices.
The Pennsylvania State University uses a software program called Penn State Ready or Kuali Ready to assist the departments
and units with preparation of their plans.
The information obtained by answering the questions in the software program is then used to develop a plan for the department or unit or is incorporated into a higher level plan for a larger group. Action items are developed from each unit or
department worksheet and these are used to inform decisions impacting the ability of each unit or department to continue and
recover work functions in a timely manner. This information is specific to each department or unit on each campus and is
not available to the public.

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Section Four:

Support Elements
Overview

Support elements may be plans, policies or procedures that are developed for the
purpose of supporting disaster response and recovery efforts. Depending upon
the nature of the support element, a campus may or may not have a particular
element. Depending upon the sensitivity of the support element it may not be public.
Information on some of the more common support elements is provided in the following
paragraphs.

Evacuation

The Office of Environmental Health and Safety (EH&S) is responsible for the oversight
of building and facility evacuation plans. Each building or facility has a coordinator
that ensures the development of an evacuation plan from the building. This plan is
posted in appropriate locations throughout the building.
Annual drills are also conducted for each non-residential building or facility.
Residential buildings have more frequent drills. Details can be found on the EH&S
website at http://www.ehs.psu.edu/.
Each campus will evaluate the need for a campus-wide evacuation plan and develop
a plan if needed. If necessary, at a minimum the plan will contain the purpose, scope
or applicability, roles and responsibilities and appropriate maps showing evacuation
routes.

Volunteer & Donations Management

University employees and students as well as the surrounding community are quick to
volunteer their services in times of need or make donations to help. In order to effectively manage the donations and volunteers, the Pennsylvania State University has
assigned this to a Subject Matter Support Function. The Donations and Volunteer Management Support Function has developed a web based site that is activated during an
emergency. This site collects the names of volunteers along with their skills and contact
information. It also has a section for donations. The site can be used for any campus.
Information collected about volunteers is not maintained, information is deleted after an
event.

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This site may be activated during an emergency or disaster at the discretion of the Emergency Management Director through
the Donations and Volunteer Management Support Function.

Damage Assessment
Damage assessment is a critical function that must be addressed during a disaster. The initial damage assessment is what triggers the need for a Presidential Disaster Declaration, as well as Individual and Public Assistance through the Federal Emergency Management Agency. Damage assessment is usually conducted in two steps. The first step is a visual assessment that
places structures in one of the following categories: destroyed, major or minor damage, or unaffected. This information is used
to begin the preliminary evaluation of the impact the disaster event has had on the community or region. Following this a more
detailed damage assessment is conducted which may involve the use of structural engineers and other certified or licensed professionals. The entire damage assessment process can be a complex and time consuming activity.
Each campus will have the capability to complete a preliminary or visual damage assessment. This is an area where volunteers
can be used by providing them with some timely training and the standardized collection forms. The Emergency Management
Coordinators for each jurisdiction can provide the campuses with copies of the approved forms and the basic training necessary
to conduct the visual assessment.

Debris Management
The management of debris generated as the result of a disaster can be a complex and costly process. Universities may be
eligible for reimbursement of debris management activities under a declaration, but only if the proper procedures are followed.
The Pennsylvania State University is developing a debris management plan that may be adopted by all campuses.
In general, emergency removal of debris occurs within the first 48 to 72 hours of a disaster, and is conducted to open roads and
areas to emergency vehicles and operations. Once the initial emergency phase of the response is over, debris removal becomes
a more complex operation. The Federal Emergency Management Agency has established specific policies and procedures
that must be followed to obtain reimbursement for debris management. Volunteers may generally be used in the emergency
removal phase, but are typically not involved in the long term debris management.

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Section Five:

Maintenance & Exercise
General

Campus emergency management personnel, the Director of Emergency Management,
the Emergency Management Group and others meet annually to review After Action
Reports and Improvement Plans resulting from exercises or real-world emergency
events. Review of policy changes at the federal, state and local level are also part of the
annual review. Revisions and updates to the Comprehensive Emergency Management
Plan reflect lessons learned and the evolving needs of emergency management.
The CEMP is a public document and is available to all persons requesting access. A
copy of the CEMP is on the Office of Emergency Management web page, http://www.
emergencymanagement.psu.edu. The Pennsylvania State University redacts portions of
the plan that are confidential for Homeland Security purposes.

Responsibilities

The Office of Emergency Management has prepared the CEMP and is responsible for
the maintenance of the document. Each campus is responsible for the maintenance of
their plans including supporting policies and procedures. Any changes made to their
plans should be submitted to the Office of Emergency Management.

Testing, Evaluation & Assessment

The Homeland Security Exercise and Evaluation Program (HSEEP) is the national standard utilized for exercise design and implementation. HSEEP incorporates the Target
Capabilities List as a standardized methodology to evaluate and document exercises and
develop improvement plans.
The CEMP will be tested, evaluated and assessed using HSEEP compliant exercises. A
real-world event of sufficient size and complexity may be substituted. The exercise will
be designed to identify strengths and deficiencies within the plan in order to develop the
necessary corrective actions. The corrective actions are compiled in an After Action
Report (AAR) and developed into corresponding improvement plans, which are then
incorporated into the CEMP.
This same process should be followed by the campuses to test, evaluate, assess and
improve their various emergency management related plans. Each plan should include
a section that indicates how testing, evaluation and assessment of the plans will occur
and the specific schedule.
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APPENDIX A: Glossary of Terms

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American Red Cross (ARC)
A humanitarian organization, led by volunteers, that provided relief to victims of disasters and helps people prevent,
prepare for and respond to emergencies. The ARC provides services that are consistent with its Congressional Charter and the Principles of the International Red Cross Movement.
Agency Administrator
Serves as the representative of the Emergency Management Policy Group and is the Point of Contact for the Multiagency Coordinating Group, the Emergency Management Director and the Incident Commander.
Area Command (Unified Area Command)
An organization established (1) to oversee the management of multiple incidents that are each being handled by and
Incident Command system organization, or (2) to oversee the management of large or multiple incidents to which
several incident management teams have been assigned. Area command is responsible for setting overall strategy
and priorities, allocating critical resources according to priorities, ensuring that incidents are properly managed, and
ensuring that objectives are met and strategies are followed. Area command becomes a unified area command when
incidents are multijurisdictional. Area command may be established at an emergency operations center facility or at
some location other than an incident command post.
Assistant
Title for subordinates of principal command staff positions. The title indicates a level of technical capability, qualifications, and responsibility subordinate to the primary positions.
Assumptions
1. (Management) Statements of conditions accepted as true and that have influence over the development of a
system. In emergency management, assumptions provide context, requirements and situational realities that
must be addressed in system planning and development and/or system operations. When these assumptions
are extended to specific operations, they may require re-validation for the specific incident.
2. (Preparedness) Operationally relevant parameters that are expected and used as a context basis or requirement
for the development of response and recovery plans, processes and procedures. For example, the unannounced arrival of patients to a healthcare facility occurs in many mass casualty incidents. This may be listed
as a preparedness assumption in designing initial response procedures. Similarly, listing the assumption that
funds will be available to train personnel on a new procedure may be an important note.
3. (Response) Operationally relevant parameters for which, if not valid for specific incident’s circumstances, the
emergency plan-related guidance may not be adequate to assure response success. Alternative methods may
be needed. For example, if a decontamination capability is based on the response assumption that the facility
is not within the zone of release, this assumption must be verified at the beginning of the response.
Authority
A right or obligation to act on behalf of a department, agency or jurisdiction. Commonly, a statute, law, rule or
directive made by a senior elected or appointed official of a jurisdiction or organization that gives responsibility to a
person or entity to manage and coordinate activities.
Capabilities-based planning
Planning under uncertainty, to provide capabilities suitable for a wide range of threats or hazards while working
within the economic framework that necessitates prioritization and choice. Capabilities-based planning addresses
uncertainty by analyzing a wide range of human-caused or naturally occurring events to identify required capabilities.
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Community
An entity that has the authority to adopt and enforce laws and ordinances for the area under its jurisdiction. In this
document community generally refers to the campus, students, faculty, staff and immediate area surrounding the
campus.

Comprehensive Emergency Management Plan (CEMP)
An emergency planning document developed for an entity, which focuses on an all-hazards approach in the management and coordination of life-saving activities before, during and after an emergency or disaster. Similar to an
Emergency Operations Plan (EOP), a CEMP has many of the same functions, characteristics and attributes, but
differs in that it considers the Four Phases of Emergency Management – Mitigation, Preparedness, Response and Recovery – whereas, an EOP primarily focuses on jurisdictional response activities. Additionally, a CEMP is commonly considered a “foundational document”, outlining the most critical elements of an entity emergency management,
allowing supplemental and supporting documents that relate to the CEMP to develop within a common, structured
framework.
Contamination
The undesirable deposition of a chemical, biological or radiological material on the surface of structures, areas,
objects or people.
Damage Assessment
The process used to appraise or determine the number of injuries and deaths, damage to public and private property,
and status of key facilities and services (e.g. hospitals and other health care facilities, fire and police stations, communications networks, water and sanitation system, utilities and transportation networks) resulting from an manmade or natural disaster.
Decontamination
The reduction or removal of a chemical, biological or radiological material on the surface of structures, areas, objects
or person.
Department Emergency Operations Center
The physical location at which the coordination of information and resources to support domestic incident management activities normally takes place. A DEOC may be a temporary facility or may be located in a more permanent
location within a specific department. This is generally the location where key members of the department will
convene to support field operations and requests from the Multi-Agency Coordinating Group.
Deputy
A fully qualified individual who, in the absence of a superior, can be delegated the authority to manage a functional
operations or perform a specific task. In some cases, a deputy can act as relief for a superior and, therefore, must be
fully qualified for the position. Deputies can be assigned to the incent commander and general staff.
Disaster
An occurrence of a natural catastrophe, technological accident, or human-caused event that has resulted in severe
property damage, deaths, and/or multiple injuries. As used in this CEMP, a “large-scale disaster” is one that exceeds
the response capability of the University and requires local, State, and potentially Federal, involvement. As used in
the Stafford Act, a “major disaster” is “any natural catastrophe [...] or, regardless of cause, any fire, flood, or exploFor Public Release

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sion, in any part of the United States, which in the determination of the President causes damage of sufficient severity
and magnitude to warrant major disaster assistance under [the] Act to supplement the efforts and available resources
or States, local governments, and disaster relief organizations in alleviating the damage, loss, hardship, or suffering
caused thereby.” (Stafford Act, Sec. 102(2), 42 U.S.C. 5122(2).
Disaster Recovery Center
Places established in the area of a Presidentially declared major disaster, as soon as practicable, to give victims the
opportunity to apply in person for assistance and/or obtain information related to that assistance. DRCs are staffed
by Local, State, and Federal agency representatives, as well as staff from volunteer organizations (e.g., the American
Red Cross).
Division
The partition of an incident into geographical areas of operation. Divisions are established when the number of resources exceeds the manageable span of control of the Operations Section Chief. A division is located within the ICS
organization between the branch and resources in the Operations Section.
Emergency
Absent a presidentially declared emergency, any occasion or instance, such as a hurricane, tornado, storm, flood, tidal
wave, tsunami, earthquake, volcanic eruption, landslide, mudslide, snowstorm, fire, explosion, nuclear accident, or
any other natural/man-made catastrophe, that warrants action to save lives and to protect property, public health, and
safety. Under the Robert T. Stafford Disaster Relief and Emergency Assistance Act, an emergency means any occasion or instance for which, in the determination of the president, federal assistance is needed to supplement state and
local efforts and capabilities to save lives and protect property and public health and safety, or to lessen or avert the
threat of a catastrophe in any part of the United States.
Emergency Management Core Group
The Emergency Management Core Group provides oversight and direction for the program and is composed of members from the Emergency Management Group. This group meets with the Office of Emergency Management Staff on
a monthly basis. The Emergency Management Core Team provides strategic guidance for the Emergency Management Program.
Emergency Management Group
The Emergency Management Group provides subject matter experts, champions the emergency management program throughout the university and is comprised of members from a large cross-section of the university. This group
meets with the Emergency Management Core Group and the Office of Emergency Management on a less frequent
basis; usually quarterly.
Emergency Management Policy Group
The Senior Vice President for Finance and Business in conjunction with the President and Provost, shall constitute
the Emergency Management Policy Group and provide subject matter policy and direction for the entire University.
He/she (or a delegated substitute in his/her absence) is responsible for declaring a state of emergency and activating
the University’s Emergency Operations Center as prescribed in the Emergency Operations Plan whenever necessary,
and may act as the Emergency Management Director. He/she may (depending on the circumstances) elect to exercise
authority over an emergency at any University location, or to delegate responsibility for managing the situation to a
Budget Executive.
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Emergency Medical Services (EMS)
Individuals who, on a full-time, part-time, or voluntary basis, serve as first responders, emergency medical technicians (EMT) (basic), and paramedics (advanced) with ground-based and aero-medical services to provide pre-hospital
care.
Emergency Notification
Emergency notification is the immediate notification, upon confirmation, to students or employees of a significant
emergency or dangerous situation on campus that threatens health or safety. This definition is used in the Clery Act.
Emergency Operations Center (EOC)
The physical location at which the coordination of information and resources to support domestic incident management activities normally takes place. An EOC may be a temporary facility or may be located in a more central or
permanently established facility, perhaps at a higher level of organization within a jurisdiction. EOCs may be organized by major functional disciplines (fire, law enforcement, and emergency medical series), by jurisdiction (federal,
state, regional, county, city or tribal), or some combination thereof. The EOC coordinates information and resources
to support domestic incident management activities.
Emergency Operations Plan
A document that describes how people and property will be protected in disaster and disaster threat situations; details
who is responsible for carrying out specific actions; identifies the personnel, equipment, facilities, supplies, and other
resources available for use in the disaster; and outlines how all actions will be coordinated. The primary focus of the
document is the response aspect of emergency management.
Emergency Public Information
Information that is disseminated primarily in anticipation of an emergency or during an emergency. In addition to
providing situational information to the public, it also frequently provides directive actions required to be taken by
the public.
Emergency Support Function (ESF)
A structured group of tasks and resources, brought together to effectively manage the impacts of an emergency or
disaster within a given jurisdiction. ESFs are typically comprised of multiple agencies and departments within a
jurisdiction that have similar roles, responsibilities, resources, authority and training.
Evacuation
Organized, phased, and supervised dispersal of people from dangerous or potentially dangerous areas.


Spontaneous Evacuation: Residents or citizens in the threatened areas observe an emergency event or receive
unofficial word of an actual or perceived threat and, without receiving instructions to do so, elect to evacuate
the area. Their movement, means, and direction of travel are unorganized and unsupervised.



Voluntary Evacuation: This is a warning to persons within a designated area that a threat to life and property
exists or is likely to exist in the immediate future. Individuals issued this type of warning or order are NOT
required to evacuate; however, it would be to their advantage to do so.



Mandatory or Directed Evacuation: This is a warning to persons within the designated area that an imminent
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threat to life and property exists and individuals MUST evacuate in accordance with the instructions of local
officials.
Event
A planned, nonemergency activity. ICS can be used as the management system for a wide range of events (for example, parades, concerts, or sporting events).
Federal Coordinating Officer (FCO)
The person appointed by the President to coordinate Federal assistance in a Presidentially declared emergency or major disaster. The FCO is a senior FEMA official trained, certified, and well experienced in emergency management,
and specifically appointed to coordinate Federal support in the response to and recovery from emergencies and major
disasters.
Field Assessment Team
A small team of pre-identified technical experts who conduct an assessment of response needs (not a preliminary
damage assessment) immediately following a disaster. The experts are drawn from the Federal Emergency Management Agency, other agencies and organizations (e.g., U.S. Public Health Service, U.S. Army Corps of Engineers,
U.S. Environmental Protection Agency, and American Red Cross) and the affected State(s). All FAST operations are
joint Federal/State efforts.
Flash Flood
Follows a situation in which rainfall is so intense and severe and runoff is so rapid that recording the amount of rainfall and relating it to stream stages and other information cannot be done in time to forecast a flood condition.
Flood
A general and temporary condition of partial or complete inundation of normally dry land areas from overflow of
inland or tidal waters, unusual or rapid accumulation or runoff of surface waters, or mudslides/mudflows caused by
accumulation of water.
Function
Function refers to the five major activities in ICS; command, operations, planning, logistics, and finance/administration. This term is also used when describing the activity involved, (for example, the planning function). A sixth
function, intelligence, may be established if required to meet incident management needs.
Functional-based Planning
A planning methodology that concentrates on the identification of common tasks a community’s public safety
personnel and organizations must perform before, during, and after emergencies in order to effectively prepare for
respond to and recover from both human-caused and naturally occurring hazards. It is the basis for the development
of planning documents like the CEMP.
General Staff
A group of incident management personnel organized according to function and reporting to the incident commander.
The general staff normally consists of Operations Section Chief, Planning Section Chief, Logistics Section Chief, and
Finance/Administration Section Chief.
Hazard
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A potentially damaging physical event, phenomenon or human activity that may cause the loss of life or injury, property damage, social and economic disruption or environmental degradation. Hazards can include latent conditions that
may represent future threats and can have different origins: natural (geological, hydro-meteorological and biological)
or induced by human processes (e.g. human-caused, which includes environmental degradation and technological
hazards). Hazards can be single, sequential or combined in their origin and effects. Each hazard is characterized by
its location, intensity, frequency and probability.
Hazard Mitigation
Any action taken to reduce or eliminate the long-term risk to human life and property from hazards. The term is
sometimes used in a stricter sense to mean cost-effective measures to reduce the potential for damage to a facility or
facilities from a disaster event.
Hazardous Material
Any substance or material that, when involved in an accident and released in sufficient quantities, poses a risk to
people’s health, safety, and/or property. These substances and materials include explosives, radioactive materials,
flammable liquids or solids, combustible liquids or solids, poisons, oxidizers, toxins, and corrosive materials.
Incident
An occurrence or event that requires an emergency response to protect life or property. Incidents can include major
disasters, emergencies, terrorist attacks, terroristic threats, wilderness and urban fires, floods, hazardous materials
spills, nuclear accidents , aircraft accidents, earthquakes, hurricanes, tornadoes, tropical storms, war-related disasters,
public health and medical emergencies, and other occurrences requiring an emergency response.
Incident Action Plan
An oral or written plan containing general objectives that reflect the overall strategy for managing an incident. It
may include the identification of operational resources and assignments. It may also include attachments that provide
direction and important information for management of the incident during one or more operational periods
Incident Command Post
The filed location at which the primary tactical level, on-scene incident command functions are performed. The ICP
may be collocated with the incident base or other incident facilities.
Incident Command System (ICS)
A standardized, on-scene, emergency management construct, specifically designed to provide for the adoption of an
integrated organizational structure that reflects the complexity and demands of single or multiple incidents without
being hindered by jurisdictional boundaries. ICS is the combination of facilities, equipment, personnel, procedures,
and communications operating within a common organizational structure that is designed to help manage resources
during incidents. It is used for all types of emergencies and applicable to both small and large and complex incidents.
ICS is used by various jurisdictions and functional agencies, both public and private, to organize field-level incident
management operations.
Incident Commander (IC)
The individual responsible for all incident activities, including the development of strategies and tactics and the
ordering and release of resources. The IC has overall authority and responsibility for conducting incident operations
and is responsible for the management of all incident operations at the incident site.
Incident Management Assistance Team (IMAT)
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1. (Federal) Interagency team composed of subject-matter experts and incident management professionals. IMAT personnel may be drawn from national or regional Federal department and agency staff according to established protocols.
IMAT makes preliminary arrangements to set up Federal field facilities and initiate establishment of the JFO.
2. (State) Interagency team composed of subject-matter experts and personnel well-versed in incident management. IMAT
personnel may be drawn from state or district personnel in order to fulfill specific response-based priorities. An IMAT
will be responsible for providing direct support to emergency management and public safety personnel within local
jurisdictions to successfully coordinate tactical operations.
Joint Field Office
The Joint Field Office is the primary Federal incident management field structure. The JFO is a temporary Federal facility that
provides a central location for the coordination of Federal, State, tribal, and local governments and private-sector and nongovernmental organizations with primary responsibility for response and recovery. The JFO structure is organized, staffed, and
managed in a manner consistent with NIMS principles and is led by the Unified Coordination Group. Although the JFO uses an
ICS structure, the JFO does not manage on-scene operations. Instead, the JFO focuses on providing support to on-scene efforts
and conducting broader support operations that may extend beyond the incident site.
Joint Information Center
A facility established to coordinate all incident-related public information activities. It is the central point of contact for all news
media at the scene of the incident. Public information officials from all participating agencies should collocate at the JIC.
Joint Information System
Integrates incident information and public affairs into a cohesive organization designed to provide consistent, coordinated,
timely information during crisis or incident operations. The JIS provides a structure and system for developing and delivering
coordinated interagency messages; developing, recommending, and executing public information plans and strategies on behalf
of the Incident Commander (IC); advising the IC about public affairs issues that could affect a response effort; and controlling
rumors and inaccurate information that could undermine public confidence in the emergency response effort.
Jurisdiction
Multiple definitions are used. Each use depends on the context:


A range or sphere of authority. Public agencies have jurisdiction at an incident related to their legal responsibilities and
authority. Jurisdictional authority at an incident can be political or geographical (e.g., City, County, Tribal, State, or
Federal boundary lines) or functional (e.g., law enforcement, public health).



A political subdivision (Federal, State, County, Parish, Municipality) with the responsibility for ensuring public safety,
health, and welfare within its legal authorities and geographic boundaries.

Liaison
A form of communication for establishing and maintaining mutual understanding and cooperation.
Liaison Officer
A member of the command staff responsible for coordinating with representatives from cooperating and assisting agencies.
Local Government
A county, municipality, city, town, township, local public authority, school district, special district, intrastate district, council of
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governments (regardless of whether the council of governments is incorporated as a nonprofit corporation under state
law), regional or interstate government entity or agency or instrumentality of a local government, Native American
tribe or authorized tribal organization, or in Alaska, a native village or Alaska Regional Native Corporation; a rural
community, unincorporated town or village, or other public entity. See Section 2(10), Homeland Security Act of
2002, Pub. L. 107-296, 116 Stat. 2135 (2002)
Logistics
Providing resources and other services to support incident management.
Logistics Section
The section responsible for providing facilities, services, and material support for the incident.
Major Disaster
As defined under the Robert T. Stafford Disaster Relief and Emergency Assistance Act, a major disaster is any
natural catastrophe (including any hurricane, tornado, storm, high water, wind-driven water, tidal wave, tsunami,
earthquake, volcanic eruption, landslide, mudslide, snowstorm, or drought), or, regardless of cause, any fire, flood,
or explosion, in any part of the united States, which in the determination of the president, causes damage of sufficient
severity and magnitude to warrant major disaster assistance under this Act to supplement the efforts and available resources of states, tribes, local governments, and disaster relief organizations in alleviating the damage, loss, hardship,
or suffering caused thereby.
Mass Care
The actions that are taken to protect evacuees and other disaster victims from the effects of the disaster. Activities
include providing temporary shelter, food, medical care, clothing, and other essential life support needs to the people
who have been displaced from their homes because of a disaster or threatened disaster.
Mass Notification
Mass notification is the dissemination of pertinent information to people within a specific geographic area.
Mitigation
The effort to reduce loss of life and property by lessening the impact of disasters. This is achieved through risk
analysis, which results in information that provides a foundation for mitigation activities that reduce risk.
Mobilization
The process and procedures used by all organizations for activating, assembling, and transporting resources that have
been requested to respond to or support an incident.
Multiagency Coordination Systems
Those systems which provide the architecture to support coordination for incident prioritization, critical resource
allocation, communications systems integration, and information coordination. The components of multiagency
coordination systems include facilities, equipment, personnel, procedures, and communications. Two of the most
commonly used elements are EOCs and MAC Groups. These systems assist agencies and organizations responding to
an incident.
Multijurisdictional Incident
An incident requiring action from multiple agencies that each have jurisdiction to manage certain aspects of an inciFor Public Release

10
dent. In ICS, these incidents will be managed under unified command.
Mutual Aid Agreement
Written agreement between agencies and jurisdictions that they will assist one another on request, by furnishing personnel, equipment, and expertise in a specified manner.
National Incident Management System (NIMS)
A coordination and management construct that provides for a systematic, proactive approach that guides government
agencies at all levels, the private sector, and nongovernmental organizations to work seamlessly to prepare for, prevent, respond to, recover from and mitigate the effects of incidents, regardless of cause, size, location, or complexity,
in order to reduce the loss of life or property and harm to the environment.
National Response Framework
A guide to how the nation conducts all-hazards incident management.
Nongovernmental Organization (NGO)
An entity with an association that is based on the interests of its members, individuals, or institutions. It is not created by a government, but it may work cooperatively with government. Such organizations serve a public purpose
and are not for private benefit. Examples of NGOs include faith-based charity organizations and the American Red
Cross.
Operational Period
The time scheduled for executing a given set of operation actions as specified in the incident action plan. Operational
periods can be of various lengths, although usually not over 24 hours.
Operations Section
The section responsible for all tactical incident operations. In ICS, it normally includes subordinate branches, divisions, and/or groups
Planning
1. (Strategic Plans) The process of developing documents by a program, department or jurisdiction which explains the overall public safety mission for the entity and outlines key goals, objectives and tasks that must be
completed over a specific period of time. Most strategic plans are developed as a means to match budgetary
goals with key actions that specific agencies and departments must complete in order to meet their defined
mission. However, strategic plans may be developed as a means to outline how specific projects or programs
will be managed, assigning duties to individuals or agencies and establishing solid milestones to determine
success. Most strategic plans are multi-year documents, predominantly covering two to five years.
2. (Operational Planning) The process of developing documents by a program, department or jurisdiction which
explains how resources, personnel and equipment may be managed and activated to meet the specific objectives of a strategic plan. An operational plan will contain a full description of the Concept of Operations and
may include additional, supporting annexes, as required.
3. (Tactical Planning) The process of developing documents by a program, department or jurisdiction which explains how specific or immediate life-saving or response-based tasks will be completed to support operational
For Public Release

11
planning tasks. Commonly, tactical plans are those documents used by public safety personnel during the
response phase and may include but are not limited to such documents as SOPs, SOGs, FOGs, and responsebased planning elements.
Planning Meeting
A meeting held as needed prior to and throughout the duration of an incident to select specific strategies and tactics
for incident control operations and for service and support planning. For larger incidents, the planning meeting is a
major element in the development of the Incident Action Plan (IAP).
Planning Section
Responsible for the collection, evaluation, and dissemination of operational information related to the incident, and
for the preparation and documentation of the IAP. This section also maintains information on the current and forecasted situation and on the status of resources assigned to the incident.
Preparedness
The range of deliberate, critical tasks and activities necessary to build, sustain, and improve the operational capability
to prevent, protect against, respond to, and recover from domestic incidents. Preparedness is a continuous process.
Preparedness involves efforts at all levels of government and between government and private sector and nongovernmental organizations to identify threats, determine vulnerabilities and identify required resources. Within the NIMS,
preparedness is operationally focused on establishing guidelines, protocols, and standards for planning, training and
exercises, personnel qualification and certification, equipment certification, and publication management.
Prevention
Actions to avoid an incident or to intervene to stop an incident from occurring. Prevention involves actions to protect
lives and property. It involves applying intelligence and other information to a range of activities that may include
such countermeasures as deterrence operations; heightened inspections; improved surveillance and security operations; investigations to determine the full nature and source of the threat; public health and agricultural surveillance
and testing processes; immunizations, isolation, or quarantine; and, as appropriate, specific law enforcement operations aimed at deterring, preempting, interdicting, or disrupting illegal activity and apprehending potential perpetrators and bringing them to justice.
Public Information Officer
A member of the Command Staff responsible for interfacing with the public and media or with other agencies with
incident-related information requirements.
Recovery
The long-term activities beyond the initial crisis period and emergency response phase of disaster operations that focus on returning all systems in the community to a normal status or to reconstituting these systems to a new condition
that is less vulnerable.
Recovery Plan
A plan developed by a state, local, or tribal jurisdiction with assistance from responding Federal agencies to restore
the affected area.
Resources
Personnel and major items of equipment, supplies, and facilities available or potentially available for assignment to
incident operations and for which status is maintained. Resources are described by kind and type and may be used in
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12
operational support or supervisory capacities at an incident or at an EOC.
Resource Management
Those actions taken by a government to (1) identify sources and obtain resources needed to support disaster response
activities; (2) coordinate the supply, allocation, distribution, and delivery of resources so that they arrive where and
when they are most needed; and (3) maintain accountability for the resources used.
Resources Unit
Functional unit within the Planning Section responsible for recording the status of resources committed to the
incident. This unit also evaluates resources currently committed to the incident, the effects additional responding
resources will have on the incident, and anticipated resource needs.
Response
Activities that address the short-term, direct effects of an incident. Response includes immediate actions to save
lives, protect property, and meet basic human needs. Response also includes the execution of emergency operations
plans and of mitigation activities designed to limit the loss of life, personal injury, property damage and other unfavorable outcomes. As indicated by the situation, response activities include applying intelligence and other information to lessen the effects or consequences of an incident; increased security operations; continuing investigations into
nature and source of the threat; ongoing public health and agricultural surveillance and testing processes; immunizations, isolation, or quarantine; and specific law enforcement operations aimed at preempting, interdicting, or disrupting illegal activity, and apprehending actual perpetrators and bringing them to justice.
Scenario-Based Planning
Planning approach that uses a Hazard Vulnerability Assessment to assess the hazard’s impact on an organization
on the basis of various threats that the organization could encounter. These threats (e.g. hurricane, terrorist attack)
become the basis of the scenario.
Section
The organizational level having responsibility for a major functional area of incident management (for example, Operations, Planning, Logistics, Finance/Administration, and Intelligence, if established). The section is organizationally situated between the branch and the Incident Command.
Senior Official
The elected or appointed official, who, by statute, is charged with implementing and administering laws, ordinances,
and regulations for a jurisdiction. He or she may be a mayor, city manager, etc.
Span of Control
The number of individuals a supervisor is responsible for, usually expressed as the ratio of supervisors to individuals.
(Under the NIMS, an appropriate span of control is between 1:3 and 1:7.)
Special-Needs Population
A population whose members may have additional needs before, during, or after an incident in one or more of the
following functional areas: maintaining independence, communication, transportation, supervision, and medical care.
Individuals in need of additional response assistance may include those have disabilities, live in institutionalized
settings, are elderly, are children, are from diverse cultures, have limited proficiency in English or are non-Englishspeaking, or transportation disadvantaged.
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13

Staging Area
Location established where resources can be placed while awaiting a tactical assignment. The Operations Section
manages Staging Areas.
Standard Operating Procedure
A set of instructions constituting a directive, covering those features of operations which lend themselves to a definite, step-by-step process of accomplishment. SOPs supplement emergency plans by detailing and specifying how
assigned tasks are to be carried out. SOPs may be found within or act as a reference document or may serve as an
operations manual, providing the purpose, authorities, duration, and details for the preferred method of performing a
single function or a number of interrelated functions in a uniform manner.
State Coordinating Officer
The person appointed by the Governor to coordinate State, Commonwealth, or Territorial response and recovery activities with NRF-related activities of the Federal Government, in cooperation with the Federal Coordinating Officer.
State Liaison
A Federal Emergency Management Agency official assigned to a particular State, who handles initial coordination
with the State in the early stages of an emergency.
Target Capabilities List
A component of the National Preparedness Goal from HSPD-8 which describes and sets targets for the capabilities required to achieve the four homeland security mission areas: Prevent, Protect, Respond, and Recover. The List
defines and provides the basis for assessing preparedness. It also establishes national targets for the capabilities to
prepare the Nation for major all-hazards events, such as those defined by the National Planning Scenarios. The current version of the TCL contains 37 core capabilities.
Terrorism
The use or threatened use of criminal violence against civilians or civilian infrastructure to achieve political ends
through fear and intimidation rather than direct confrontation. Emergency management is typically concerned with
the consequences of terrorist acts directed against large numbers of people (as opposed to political assassination or
hijacking, which may also be considered terrorism).
Timely Warning
Timely warning is the issuance of a warning, to students and employees as soon as pertinent information is available
about Clery Crimes that have occurred anywhere on the Clery geography and are considered by the institution to
represent a serious or continuing threat.
Tornado
A local atmospheric storm, generally of short duration, formed by winds rotating at very high speeds, usually in a
counter-clockwise direction. The vortex, up to several hundred yards wide, is visible to the observer as a whirlpoollike column of winds rotating about a hollow cavity or funnel. Winds may reach 300 miles per hour or higher.
Type
A classification of resources in the ICS that refers to capability. Type 1 is generally considered to be more capable
than Types 2, 3, or 4, respectively, because of size, power, capacity, or, in the case of incident management teams,
experience and qualifications.
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14

Unified Area Command
A Unified Area Command is established when incidents under an Area Command are multi-jurisdictional. (See Area
Command.)
Unified Command
An application of ICS used when there is more than one agency with incident jurisdiction or when incidents cross
political jurisdictions. Agencies work together through the designated members of the UC, often the senior person
from agencies and disciplines participating in the UC, to establish a common set of objectives and strategies and a
single IAP.
Unity of Command
The concept by which each person within an organization reports to only one designated person. The purpose of
Unity of Command is to ensure unity of effort under one responsible commander for every objective.
Volunteer
For purposes of the NIMS, a volunteer is any individual accepted by the lead agency to perform services by the lead
agency. The lead agency has authority to accept volunteer services when the individual performs services without
promise, expectation, or receipt of compensation for services performed. See, e.g., 16 U.S.C. 742f(c) and 29 CFR
553.101.
Warning
The alerting of emergency response personnel and the public to the threat of extraordinary danger and the related
effects that specific hazards may cause. A warning issued by the National Weather Service (e.g., severe storm warning, tornado warning, tropical storm warning) for a defined area indicates that the particular type of severe weather is
imminent in that area.
Watch
Indication by the National Weather Service that, in a defined area, conditions are favorable for the specified type of
severe weather (e.g., flash flood, severe thunderstorm, tornado, tropical storm).
AAR
ADA
ARC
ASVP
AVP

After Action Report / After Action Review
Americans with Disabilities Act
American Red Cross
Assistant Vice President
Associate Vice President

BC
BCP
BEM
BTMT

Business Continuity
Business Continuity Plan
Building Emergency Manager
Behavior Threat Assessment Team

CAP
CBRNE

Corrective Action Plan
Chemical, Biological, Radiological, and/or Nuclear Explosive
For Public Release

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CEMP
CEO
CERT
CFR
CI
CIKR
COG
CONOPS
COOP
COP
CPG
CRCOG

Comprehensive Emergency Management Plan
Chief Executive Officer
Community Emergency Response Team
Code of Federal Regulations
Critical Infrastructure
Critical Infrastructure and Key Resources
Council of Government
Concept of Operations
Continuity of Operations
Common Operating Picture
Comprehensive Preparedness Guide
Centre Region Council of Government

DEOC
DHS
DMAT
DMORT
DNR
DoD
DOJ

Department Emergency Operations Center
U.S. Department of Homeland Security
Disaster Medical Assistance Team
Disaster Mortuary Operational Response Team
Department of Natural Resources
Department of Defense
Department of Justice

EAS
ECL
EM
EMA
EMAC
EMAP
EMPG
EMS
EOC
EOP
EPA
EPCRA
EPZ
ESF
FAA
FAAT
FAC
FBI
FCO
FDA
FEMA
FHA
FIA
FOG

Emergency Alert System
Emergency Condition Level
Emergency Management
Emergency Management AgencyEMAC
Emergency Management Assistance Compact
Emergency Management Accreditation Program
Emergency Management Performance Grant
Emergency Medical Services
Emergency Operations Center
Emergency Operations Plan
U.S. Environmental Protection Agency
Emergency Planning and Community Right-to-Know Act
Emergency Planning Zone
Emergency Support Function
Federal Aviation Administration
Federal Emergency Management Agency (FEMA) Acronyms, Abbreviations, and Terms
Family Assistance Center
Federal Bureau of Investigation
Federal Coordinating Officer
Food and Drug Administration
Federal Emergency Management Agency
Federal Highway Authority
Federal Insurance Administration
Field Operations Guide

For Public Release

16
GAO
GIS
GPS

Government Accountability Office
Geographic Information System
Global Positioning System

HAZMAT
HAZUS
HIRA
HSEEP
HSPD

Hazardous Material(s)
Hazards U.S.
Hazard Identification and Risk Assessment
Homeland Security Exercise and Evaluation Program
Homeland Security Presidential Directive

IA
IAEM
IAP
IC
ICP
ICS
IMAT
IT

Individual Assistance
International Association of Emergency Managers
Incident Action Plan
Incident Commander
Incident Command Post
Incident Command System
Incident Management Assistance Team
Information Technology

JFO
JIC
JIS
JOC

Joint Field Office
Joint Information Center
Joint Information System
Joint Operations Center

LCEMP
LEOC
LEPC
MACS
MOA
MOU

Local Comprehensive Emergency Management Plan
Local Emergency Operations Center
Local Emergency Planning Committee
Multiagency Coordination System
Memorandum of Agreement
Memorandum of Understanding

NEMA
NFIP
NFPA
NGO
NIC
NIMS
NIMSCAST
NLT
NPG
NPS
NRC
NRF
NWS

National Association of Emergency Managers
National Flood Insurance Program
National Fire Protection Association
Nongovernment Organization
National Integration Center
National Incident Management System
National Incident Management System Compliance Assessment Tool
No Later Than / Not Less Than
National Preparedness Guidelines
National Planning Scenarios
U.S. Nuclear Regulatory Commission
National Response Framework
National Weather Service

OSHA

Occupational Safety and Health Administration
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17

PA
PDA
PEMA
PennDOT
PIO
PSAP
PSU

Public Assistance
Preliminary Damage Assessment
Pennsylvania Emergency Management Agency
Pennsylvania Department of Transportation
Public Information Officer
Public Safety Answering Point
Pennsylvania State University

QI

Qualified Individual

RACES
REPP
RRCC
RRP

Radio Amateur Civil Emergency Services
Radiological Emergency Preparedness Program
Regional Response Coordination Center
Regional Response Plan

SBA
SCO
SEOC
SLG
SOG
SOP

Small Business Administration
State Coordinating Officer
State Emergency Operations Center
State and Local Guide
Standard Operating Guide / Standard Operating Guidelines
Standard Operating Procedure

TCL
TOC

Target Capabilities List
Tactical Operations Center

UC
UPS
USDA
USGS
UTL

Unified Command
Uninterrupted Power SystemUSAR Urban Search and Rescue
U.S. Department of Agriculture
U.S. Geological Survey
Universal Task List

WMD

Weapons of Mass Destruction

For Public Release

1
 

 

Emergency
 Notification
 System
 Protocols
 


 


 

 

 

3.2
 ACTION
 CHECKLISTS
 
 
The
 following
 pages
 contain
 checklists
 intended
 to
 be
 used
 as
 a
 guide
 for
 utilizing
 the
 Penn
 State
 ENS
 by
 
designated
 personnel.
 

 

Penn
 State
 Police
 Dispatcher
 Checklist
 (University
 Park)
 
Responsibilities
 
Notification
 Level
 

Authorization
 


 Issue
 PSUTXT
 ENS
 Immediate
 Notifications
 •
 Issue
 PSUTXT
 ENS
 Status
 Update
 
Notifications
 or
 All
 Clear
 Notifications,
 as
 authorized
 
 
Immediate,
 Urgent,
 and
 Status
 Update/All
 Clear,
 as
 authorized
 by
 PSUPD
 Senior
 Officer
 
in
 Charge,
 Director
 of
 Emergency
 Management
 or
 other
 Responsible
 University
 
Authorities.
 
PSUPD
 Senior
 Officer
 in
 Charge
 or
 Director
 of
 Emergency
 Management
 authorizes
 
notifications.
 
 May
 authorize
 and
 issue
 for
 tornado
 warnings
 in
 Centre
 County
 

PROCEDURES
 
1.
 Receive
 incoming
 3-­‐1111
 call(s)
 regarding
 the
 incident
 and
 dispatch
 PSUPD
 and
 other
 required
 resources.
 
 May
 
receive
 a
 911
 transfer
 from
 Centre
 County
 Central
 Dispatch.
 
2.
 As
 directed
 by
 the
 PSUPD
 Senior
 Officer
 in
 Charge,
 Director
 of
 Emergency
 Management
 or
 other
 Responsible
 
University
 Authority,
 issue
 a
 PSUTXT
 ENS
 notification:
 •
 Log
 into
 PSUTXT
 Emergency
 Notification
 System
 at:
 
https://www.e2campus.net/my/psu/admin/index.htm
 or
 if
 on
 a
 smartphone
 login
 using
 smartphone
 site
 at
 
https://www.e2campus.net/mobile/?aref=9787a8c04d63a40c5d4ed22725b678b9
 •
 Use
 your
 login
 at
 the
 prompt
 

 At
 the
 Dashboard
 screen,
 select
 the
 Messages
 link
 •
 In
 the
 Subject
 line
 type
 UPark
 
 alert•
 Fill
 in
 the
 details
 of
 
location
 and
 any
 additional
 words.
 •
 Note
 that
 you
 have
 a
 maximum
 of
 140
 characters,
 including
 spaces
 and
 
including
 the
 subject
 line
 •
 When
 ready
 to
 send
 the
 message,
 click
 on
 the
 "Send
 Message
 Now"
 button
 •
 When
 the
 
confirmation
 box
 opens,
 click
 "OK"
 if
 you
 are
 ready
 to
 send
 the
 message,
 or
 "Cancel"
 if
 you
 need
 to
 make
 changes.
 
 
3.
 As
 directed,
 send
 out
 Status
 Update
 Notifications
 and/or
 All
 Clear
 Notifications.
 Be
 aware
 of
 when
 previous
 
messages
 have
 been
 sent
 so
 that
 SMS
 messages
 do
 not
 overlap.
 
4.
 If
 there
 are
 multiple
 and/or
 conflicting
 directions
 from
 the
 PSUPD,
 the
 Director
 of
 Emergency
 Management
 
and/or
 other
 Responsible
 University
 Authorities
 regarding
 the
 messages
 and
 information
 to
 be
 issued,
 the
 PSUPD
 
Dispatcher
 will
 contact
 his
 or
 her
 supervisor
 and/or
 the
 PSUPD
 Senior
 Officer
 in
 Charge
 to
 de-­‐conflict
 the
 messages
 
and
 clarify
 the
 direction
 to
 the
 PSUPD
 Dispatcher.
 
5.
 Record
 the
 action
 of
 sending
 out
 Status
 Update
 Notifications
 or
 All
 Clear
 Notifications
 in
 the
 dispatch
 log.
 
6.
 Notify
 the
 duty
 supervisor
 and
 Penn
 State
 Senior
 Officer
 in
 Charge.
 

 

2
 

 

Emergency
 Notification
 System
 Protocols
 


 
PSUPD
 Senior
 Officer
 in
 Charge
 Checklist
 
Responsibilities
 


 Confirm
 whether
 the
 emergency
 situation
 threatens
 the
 life
 safety
 or
 security
 of
 the
 
campus
 population
 •
 Authorize
 the
 PSUPD
 Dispatcher
 to
 issue
 an
 Immediate
 
Notification
 •
 May
 authorize
 the
 PSUPD
 Dispatcher
 to
 send
 Status
 Update
 Notifications
 
or
 All
 Clear
 Notifications,
 if
 the
 Senior
 Officer
 in
 Charge
 has
 incident
 command
 •
 Notify
 
the
 Penn
 State
 Police
 Chief
 •
 Restrict
 the
 release
 of
 an
 Immediate
 Notification
 if
 doing
 
so
 would
 create
 a
 more
 serious
 emergency
 and/or
 compromise
 the
 University’s
 efforts
 
to
 contain
 the
 emergency
 
 

Notification
 Level
 

Immediate,
 Status
 Update/All
 Clear
 

Authorization
 

Self,
 but
 provide
 information
 and
 updates
 to
 the
 Penn
 State
 Police
 Chief
 

PROCEDURES
 
1.
 Report
 to
 the
 scene
 of
 the
 incident
 and
 confirm
 that
 the
 emergency
 situation
 does
 or
 does
 not
 threaten
 the
 life
 
safety
 or
 security
 of
 the
 campus
 population.
 Determine
 whether
 an
 emergency
 notification
 to
 the
 campus
 
population
 would
 create
 a
 more
 serious
 emergency
 and/or
 compromise
 the
 University’s
 efforts
 to
 contain
 the
 
emergency.
 
2.
 If
 the
 emergency
 presents
 a
 confirmed
 threat
 and
 a
 notification
 should
 be
 sent,
 direct
 the
 PSUPD
 Dispatcher
 to
 
issue
 an
 Immediate
 Notification
 via
 the
 PSUTXT
 ENS
 system.
 Advise
 the
 scenario,
 location
 and
 any
 special
 
information
 for
 the
 message.
 
3.
 If
 necessary,
 issue
 a
 PSUTXT
 ENS
 notification:
 •
 Log
 into
 PSUTXT
 Emergency
 Notification
 System
 at:
 
https://www.e2campus.net/my/psu/admin/index.htm
 or
 if
 on
 a
 smartphone
 login
 using
 smartphone
 site
 at
 
https://www.e2campus.net/mobile/?aref=9787a8c04d63a40c5d4ed22725b678b9
 •
 Use
 your
 login
 at
 the
 prompt
 

 At
 the
 Dashboard
 screen,
 select
 the
 Messages
 link
 •
 Put
 UPark
 alert
 in
 the
 Subject
 line
 and
 select
 the
 appropriate
 
message
 template
 •
 Fill
 in
 the
 details
 of
 location
 and
 any
 additional
 words.
 •
 Note
 that
 you
 have
 a
 maximum
 of
 
140
 characters,
 including
 spaces
 and
 including
 the
 subject
 line
 •
 When
 ready
 to
 send
 the
 message,
 click
 on
 the
 
"Send
 Message
 Now"
 button
 •
 When
 the
 confirmation
 box
 opens,
 click
 "OK"
 if
 you
 are
 ready
 to
 send
 the
 message,
 
or
 "Cancel"
 if
 you
 need
 to
 make
 changes.
 
4.
 Notify
 the
 Penn
 State
 Police
 Chief
 as
 soon
 as
 possible
 about
 the
 emergency
 and
 the
 issuance
 of
 the
 Immediate
 
Notification.
 
5.
 If
 more
 information
 is
 known
 and
 should
 be
 sent
 in
 a
 follow-­‐up
 message,
 direct
 the
 PSUPD
 Dispatcher
 to
 send
 
out
 a
 Status
 Update
 Notification.
 Be
 aware
 of
 when
 previous
 messages
 have
 been
 sent
 so
 that
 SMS
 messages
 do
 
not
 overlap.
 
6.
 If
 the
 emergency
 situation
 is
 no
 longer
 a
 threat,
 have
 the
 PSUPD
 Dispatcher
 send
 out
 an
 All
 Clear
 Notification
 
(for
 incidents
 in
 which
 this
 person
 has
 incident
 command).
 
7.
 If
 the
 PSUPD
 confirms
 that
 there
 is
 an
 emergency
 situation
 that
 may
 pose
 a
 threat
 to
 life
 safety
 or
 security
 of
 
campus
 population,
 notify
 the
 Penn
 State
 Police
 Chief
 that
 an
 Urgent
 Notification
 may
 be
 needed.
 

 

 

3
 

 

Emergency
 Notification
 System
 Protocols
 


 

 
Penn
 State
 Police
 Chief
 Checklist
 
Responsibilities
 


 Provide
 executive
 direction
 to
 the
 PSUPD
 on
 Immediate
 Notifications
 •
 Notify
 the
 
Senior
 Vice
 President
 for
 Finance
 and
 Business,
 the
 Assistant
 Vice
 President
 for
 Police
 
&
 Public
 Safety,
 the
 Vice
 President
 for
 University
 Relations
 and
 the
 Director
 of
 
Emergency
 Management
 of
 emergency
 situations
 that
 threaten
 or
 may
 threaten
 the
 
campus
 
 

Notification
 Level
 

Immediate,
 Urgent,
 Status
 Update/All
 Clear
 

Authorization
 

Self,
 but
 provides
 information
 to
 the
 Senior
 Vice
 President
 for
 Finance
 and
 Business
 
and
 the
 Assistant
 Vice
 President
 for
 Police
 &
 Public
 Safety.
 

PROCEDURES
 
1.
 Receive
 notification
 of
 an
 emergency
 situation
 on
 campus.
 Provide
 executive
 direction
 to
 police
 operations.
 
2.
 If
 an
 Immediate
 Notification
 has
 been
 issued
 by
 the
 PSUPD
 Dispatcher,
 notify
 the
 Senior
 Vice
 President
 for
 
Finance
 and
 Business,
 the
 Assistant
 Vice
 President
 for
 Police
 &
 Public
 Safety,
 the
 Vice
 President
 for
 University
 
Relations
 and
 the
 Director
 of
 Emergency
 Management,
 and
 provide
 executive
 direction
 on
 issuing
 a
 Status
 Update
 
Notification
 or
 All
 Clear
 Notification.
 Authorize
 Status
 Update
 Notifications
 and
 All
 Clear
 Notifications
 (for
 incidents
 
in
 which
 this
 person
 has
 incident
 command)
 for
 immediate
 emergencies
 that
 are
 contained.
 
3.
 If
 necessary,
 issue
 a
 PSUTXT
 ENS
 notification:
 •
 Log
 into
 PSUTXT
 Emergency
 Notification
 System
 at:
 
https://www.e2campus.net/my/psu/admin/index.htm
 or
 if
 on
 a
 smartphone
 login
 using
 smartphone
 site
 at
 
https://www.e2campus.net/mobile/?aref=9787a8c04d63a40c5d4ed22725b678b9
 •
 Use
 your
 login
 at
 the
 prompt
 

 At
 the
 Dashboard
 screen,
 select
 the
 Messages
 link
 •
 Add
 UPark
 alert
 to
 the
 Subject
 line
 and
 select
 the
 
appropriate
 template•
 Fill
 in
 the
 details
 of
 location
 and
 any
 additional
 words.
 •
 Note
 that
 you
 have
 a
 maximum
 of
 
140
 characters,
 including
 spaces
 and
 including
 the
 subject
 line
 •
 When
 ready
 to
 send
 the
 message,
 click
 on
 the
 
"Send
 Message
 Now"
 button
 •
 When
 the
 confirmation
 box
 opens,
 click
 "OK"
 if
 you
 are
 ready
 to
 send
 the
 message,
 
or
 "Cancel"
 if
 you
 need
 to
 make
 changes.
 
4.
 For
 emergency
 situations
 where
 an
 Immediate
 Notification
 has
 not
 been
 authorized
 by
 the
 PSUPD
 Senior
 Officer
 
in
 Charge,
 evaluate
 the
 incident
 and
 consult
 with
 the
 Vice
 President
 of
 Finance
 and
 Business
 or
 the
 Assistant
 Vice
 
President
 for
 Police
 &
 Public
 Safety
 to
 determine
 if
 an
 Urgent
 Notification
 should
 be
 authorized
 and
 if
 the
 PSUPD
 
should
 issue
 the
 notification.
 
5.
 Evaluate
 whether
 an
 emergency
 notification
 to
 the
 campus
 population
 would
 create
 a
 more
 serious
 emergency
 
and/or
 compromise
 the
 University’s
 efforts
 to
 contain
 the
 emergency.
 

 

 


 


 

4
 

 

Emergency
 Notification
 System
 Protocols
 


 
1

Responsible
 University
 Authority
 Checklist
 
Responsibilities
 


 Confirm
 whether
 the
 emergency
 situation
 threatens
 the
 life
 safety
 or
 security
 of
 the
 
campus
 population
 for
 situations
 within
 the
 authorization
 of
 the
 Responsible
 University
 
Authority
 •
 Authorize
 the
 PSUPD
 Dispatcher
 or
 trained
 staff
 to
 issue
 an
 Immediate
 or
 
Urgent
 Notification
 •
 May
 authorize
 the
 PSUPD
 Dispatcher
 or
 trained
 staff
 to
 send
 
Status
 Update
 Notifications
 or
 All
 Clear
 Notifications,
 if
 Responsible
 University
 
Authority
 has
 incident
 command
 •
 Notify
 the
 Penn
 State
 Police
 Chief/PSUPD
 •
 Restrict
 
the
 sending
 out
 of
 a
 notification
 if
 it
 would
 create
 a
 more
 serious
 emergency
 and/or
 
compromise
 the
 University’s
 efforts
 to
 contain
 the
 emergency
 

Notification
 Level
 

Immediate,
 Urgent,
 Status
 Update/All
 Clear
 
 

Authorization
 

Self
 for
 situations
 within
 the
 authorization
 of
 the
 Responsible
 University
 Authority,
 but
 
provide
 information
 and
 updates
 to
 the
 Penn
 State
 Police
 Chief
 

PROCEDURES
 
1.
 For
 situations
 within
 the
 authorization
 of
 the
 Responsible
 University
 Authority,
 confirm
 that
 the
 emergency
 
situation
 does
 or
 does
 not
 threaten
 the
 life
 safety
 or
 security
 of
 the
 campus
 population.
 Determine
 whether
 an
 
emergency
 notification
 to
 the
 campus
 population
 would
 create
 a
 more
 serious
 emergency
 and/or
 compromise
 the
 
University’s
 efforts
 to
 contain
 the
 emergency.
 
2.
 If
 the
 emergency
 presents
 a
 confirmed
 threat
 and
 a
 notification
 should
 be
 sent,
 direct
 the
 PSUPD
 Dispatcher
 or
 
other
 trained
 staff
 to
 issue
 an
 Immediate
 Notification
 via
 the
 PSUTXT
 ENS
 system.
 Advise
 the
 scenario,
 location
 and
 
any
 special
 information
 for
 the
 message.
 
 If
 necessary,
 issue
 a
 PSUTXT
 ENS
 notification:
 •
 Log
 into
 PSUTXT
 
Emergency
 Notification
 System
 at:
 https://www.e2campus.net/my/psu/admin/index.htm
 or
 if
 on
 a
 smartphone
 
login
 using
 smartphone
 site
 at
 https://www.e2campus.net/mobile/?aref=9787a8c04d63a40c5d4ed22725b678b9
 •
 
Use
 your
 login
 at
 the
 prompt
 •
 At
 the
 Dashboard
 screen,
 select
 the
 Messages
 link
 •
 Add
 UPark
 alert
 to
 the
 Subject
 
line
 and
 select
 the
 appropriate
 template•
 Fill
 in
 the
 details
 of
 location
 and
 any
 additional
 words.
 •
 Note
 that
 you
 
have
 a
 maximum
 of
 140
 characters,
 including
 spaces
 and
 including
 the
 subject
 line
 •
 When
 ready
 to
 send
 the
 
message,
 click
 on
 the
 "Send
 Message
 Now"
 button
 •
 When
 the
 confirmation
 box
 opens,
 click
 "OK"
 if
 you
 are
 ready
 
to
 send
 the
 message,
 or
 "Cancel"
 if
 you
 need
 to
 make
 changes.
 
3.
 Notify
 the
 Penn
 State
 Police
 Chief/PSUPD
 as
 soon
 as
 possible
 about
 the
 emergency
 and
 the
 issuance
 or
 non-­‐
issuance
 of
 an
 Immediate
 Notification.
 
4.
 For
 emergency
 situations
 where
 an
 Immediate
 Notification
 has
 not
 been
 authorized,
 evaluate
 the
 incident
 in
 
consultation
 with
 the
 Penn
 State
 Police
 Chief,
 the
 Senior
 Vice
 President
 for
 Finance
 and
 Business,
 the
 Assistant
 
Vice
 President
 for
 Police
 &
 Public
 Safety
 and/or
 other
 Responsible
 University
 Authorities
 as
 necessary
 to
 determine
 
if
 Urgent
 Notification
 should
 be
 authorized.
 
5.
 If
 more
 information
 is
 known
 and
 should
 be
 sent
 in
 a
 follow
 up
 message,
 direct
 the
 PSUPD
 Dispatcher
 or
 trained
 
staff
 to
 send
 out
 an
 update.
 Be
 aware
 of
 when
 previous
 messages
 have
 been
 sent
 so
 that
 SMS
 messages
 do
 not
 
overlap.
 
6.
 If
 the
 emergency
 situation
 is
 no
 longer
 a
 threat,
 authorize
 an
 All
 Clear
 Notification,
 if
 in
 incident
 command.
 


 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 

1
 Those
 Responsible
 University
 Authorities
 with
 separate
 tasks
 should
 refer
 to
 those
 in
 addition
 to
 this
 checklist.
 
 

5
 

 

Emergency
 Notification
 System
 Protocols
 


 

 
Senior
 Vice
 President
 for
 Finance
 and
 Business
 Checklist
 
Responsibilities
 

Notification
 Level
 


 Receive
 notification
 of
 emergency
 situations
 •
 Determine
 if
 Urgent
 Notifications
 
should
 be
 sent
 •
 Notify
 the
 University
 President
 of
 the
 emergency
 notifications
 •
 
Coordinate
 with
 the
 Vice
 President
 for
 University
 Relations
 on
 the
 PSUTXT
 ENS
 system
 
and
 the
 ongoing
 release
 of
 notifications
 •
 Ensure
 notification
 of
 the
 President
 of
 the
 
Board
 of
 Trustees
 
Urgent,
 Status
 Update/All
 Clear
 

Authorization
 

Self
 

PROCEDURES
 
1.
 Receive
 notification
 of
 an
 emergency
 situation.
 Evaluate
 the
 current
 status
 of
 the
 PSUTXT
 ENS
 notifications.
 
2.
 For
 emergencies
 in
 which
 an
 Immediate
 Notification
 has
 not
 been
 authorized,
 evaluate
 the
 emergency
 situation
 
to
 determine
 if
 an
 Urgent
 Notification
 should
 be
 authorized.
 Confer
 with
 the
 Penn
 State
 Police
 Chief,
 Director
 of
 
Emergency
 Management,
 Assistant
 Vice
 President
 for
 Police
 &
 Public
 Safety,
 Vice
 President
 for
 University
 Relations
 
and
 other
 management
 involved
 in
 the
 emergency
 response
 to
 decide
 if
 an
 Urgent
 Notification
 should
 be
 
authorized.
 Refer
 to
 the
 template
 messages
 (Section
 4.0).
 For
 all
 PSUTXT
 ENS
 notifications,
 evaluate
 whether
 an
 
emergency
 notification
 to
 the
 campus
 population
 would
 create
 a
 more
 serious
 emergency
 and/or
 compromise
 the
 
University’s
 efforts
 to
 contain
 the
 emergency.
 
3.
 If
 necessary,
 issue
 a
 PSUTXT
 ENS
 notification:
 •
 Log
 into
 PSUTXT
 Emergency
 Notification
 System
 at:
 
https://www.e2campus.net/my/psu/admin/index.htm
 or
 if
 on
 a
 smartphone
 login
 using
 smartphone
 site
 at
 
https://www.e2campus.net/mobile/?aref=9787a8c04d63a40c5d4ed22725b678b9
 •
 Use
 your
 login
 at
 the
 prompt
 

 At
 the
 Dashboard
 screen,
 select
 the
 Messages
 link
 •
 In
 the
 Subject
 Line
 type
 UPark
 alert
 then
 select
 the
 
appropriate
 template
 for
 the
 situation•
 Fill
 in
 the
 details
 of
 location
 and
 any
 additional
 words.
 •
 Note
 that
 you
 
have
 a
 maximum
 of
 140
 characters,
 including
 spaces
 and
 including
 the
 subject
 line
 •
 When
 ready
 to
 send
 the
 
message,
 click
 on
 the
 "Send
 Message
 Now"
 button
 •
 When
 the
 confirmation
 box
 opens,
 click
 "OK"
 if
 you
 are
 ready
 
to
 send
 the
 message,
 or
 "Cancel"
 if
 you
 need
 to
 make
 changes.
 
4.
 Notify
 the
 University
 President
 of
 the
 emergency
 situation
 and
 the
 issuing
 of
 the
 emergency
 notifications.
 
5.
 Coordinate
 with
 the
 Vice
 President
 for
 University
 Relations
 on
 the
 PSUTXT
 ENS
 system
 and
 the
 ongoing
 release
 
of
 notifications,
 including
 (if/as
 appropriate)
 posts
 to
 the
 Penn
 State
 homepage
 and/or
 the
 Penn
 State
 Live
 
website.
 
6.
 Authorize
 Status
 Update
 Notifications
 as
 appropriate,
 and
 All
 Clear
 Notifications
 (for
 incidents
 in
 which
 this
 
person
 has
 incident
 command)
 for
 emergencies
 that
 are
 contained.
 

 

 


 


 

6
 

 

Emergency
 Notification
 System
 Protocols
 


 
Director
 of
 Emergency
 Management
 Checklist
 
Responsibilities
 


 Support
 the
 Senior
 Vice
 President
 for
 Finance
 and
 Business
 and
 Assistant
 Vice
 
President
 for
 Police
 &
 Public
 Safety
 with
 decisions
 on
 issuing
 Urgent
 Notifications
 •
 
Provide
 safety
 and
 security
 information
 for
 notifications,
 as
 needed
 •
 Issue
 
notifications,
 as
 described
 below
 

Notification
 Level
 

Immediate,
 Urgent,
 Status
 Update/All
 Clear
 

Authorization
 

Self
 

PROCEDURES
 
1.
 As
 requested,
 support
 the
 Senior
 Vice
 President
 for
 Finance
 and
 Business
 and
 Assistant
 Vice
 President
 for
 Police
 
&
 Public
 Safety
 on
 the
 decision
 to
 send
 out
 an
 Urgent
 Notification.
 Provide
 safety
 and
 security
 instructions
 as
 
requested.
 Refer
 to
 message
 templates
 for
 specific
 hazards
 and/or
 scenarios
 (Section
 4.0).
 
2.
 Confirm
 whether
 the
 emergency
 situation
 threatens
 the
 life
 safety
 or
 security
 of
 the
 campus
 population
 for
 
situations
 within
 the
 authorization
 of
 the
 Director
 of
 Emergency
 Management
 per
 the
 Emergency
 Operations
 Plan,
 
office
 mission
 and/or
 position
 description.
 
3.
 For
 situations
 within
 the
 authorization
 of
 the
 Director
 of
 Emergency
 Management,
 authorize
 the
 PSUPD
 
Dispatcher
 or
 trained
 staff
 to
 issue
 an
 Immediate
 Notification
 or
 Urgent
 Notification.
 
 If
 necessary,
 issue
 a
 PSUTXT
 
ENS
 notification:
 •
 Log
 into
 PSUTXT
 Emergency
 Notification
 System
 at:
 
https://www.e2campus.net/my/psu/admin/index.htm
 or
 if
 on
 a
 smartphone
 login
 using
 smartphone
 site
 at
 
https://www.e2campus.net/mobile/?aref=9787a8c04d63a40c5d4ed22725b678b9
 •
 Use
 your
 login
 at
 the
 prompt
 

 At
 the
 Dashboard
 screen,
 select
 the
 Messages
 link
 •
 In
 the
 Subject
 Line
 type
 UPark
 alert
 then
 select
 the
 
appropriate
 template
 for
 the
 situation•
 Fill
 in
 the
 details
 of
 location
 and
 any
 additional
 words.
 •
 Note
 that
 you
 
have
 a
 maximum
 of
 140
 characters,
 including
 spaces
 and
 including
 the
 subject
 line
 •
 When
 ready
 to
 send
 the
 
message,
 click
 on
 the
 "Send
 Message
 Now"
 button
 •
 When
 the
 confirmation
 box
 opens,
 click
 "OK"
 if
 you
 are
 ready
 
to
 send
 the
 message,
 or
 "Cancel"
 if
 you
 need
 to
 make
 changes.
 
4.
 For
 situations
 within
 the
 authorization
 of
 the
 Director
 of
 Emergency
 Management,
 notify
 the
 Penn
 State
 Police
 
Chief.
 
5.
 For
 situations
 within
 the
 authorization
 of
 the
 Director
 of
 Emergency
 Management,
 restrict
 the
 sending
 out
 of
 a
 
notification
 if
 it
 would
 create
 a
 more
 serious
 emergency
 and/or
 compromise
 the
 University’s
 efforts
 to
 contain
 the
 
emergency.
 
6.
 For
 all
 situations,
 provide
 advice
 to
 the
 Senior
 Vice
 President
 for
 Finance
 and
 Business
 and
 Assistant
 Vice
 
President
 for
 Police
 &
 Public
 Safety
 on
 the
 purpose
 and
 expected
 actions
 of
 the
 campus
 population
 as
 a
 result
 of
 
notifications.
 
7.
 For
 all
 situations,
 activate
 and
 coordinate
 other
 emergency
 response
 actions,
 including
 business
 continuity
 and
 
academic
 continuity
 in
 support
 of
 the
 ongoing
 emergency
 management
 of
 the
 initial
 incident.
 
8.
 For
 all
 situations,
 support
 the
 Senior
 Vice
 President
 for
 Finance
 and
 Business
 and
 Assistant
 Vice
 President
 for
 
Police
 &
 Public
 Safety
 with
 the
 evaluation
 of
 the
 notifications
 and
 other
 emergency
 operations
 for
 the
 After
 Action
 
Report
 when
 the
 emergency
 has
 subsided.
 

7
 

 
Emergency
 Notification
 System
 Protocols
 

 
9.
 In
 the
 absence
 of
 the
 Senior
 Vice
 President
 for
 Finance
 and
 Business
 and
 Assistant
 Vice
 President
 for
 Police
 &
 
Public
 Safety
 or
 as
 directed
 be
 prepared
 to
 initiate
 the
 tasks
 and
 responsibilities
 in
 those
 checklists.
 

 

 


 

8
 

 

Emergency
 Notification
 System
 Protocols
 


 

 
Vice
 President
 for
 University
 Relations
 Checklist
 
Responsibilities
 


 Support
 the
 Senior
 Vice
 President
 for
 Finance
 and
 Business
 with
 decisions
 on
 issuing
 
Urgent
 Notifications
 •
 Operate
 or
 authorize
 trained
 staff
 to
 operate
 the
 PSUTXT
 ENS
 
system
 to
 send
 out
 notifications
 •
 Provide
 additional
 information
 on
 the
 Penn
 State
 
homepage
 (http://www.psu.edu)
 and/or
 Penn
 State
 Live
 news
 website
 
(http://live.psu.edu)
 as
 required
 or
 appropriate
 
 

PROCEDURES
 
1.
 Support
 the
 Senior
 Vice
 President
 for
 Finance
 and
 Business
 on
 the
 decision
 to
 send
 out
 an
 Urgent
 Notification.
 
Refer
 to
 Section
 4.0
 for
 message
 templates
 for
 specific
 hazards
 and/or
 scenarios.
 
2.
 If
 necessary,
 issue
 a
 PSUTXT
 ENS
 notification:
 •
 Log
 into
 PSUTXT
 Emergency
 Notification
 System
 at:
 
https://www.e2campus.net/my/psu/admin/index.htm
 or
 if
 on
 a
 smartphone
 login
 using
 smartphone
 site
 at
 
https://www.e2campus.net/mobile/?aref=9787a8c04d63a40c5d4ed22725b678b9
 •
 Use
 your
 login
 at
 the
 prompt
 

 At
 the
 Dashboard
 screen,
 select
 the
 Messages
 link
 •
 Type
 UPark
 alert
 in
 the
 Subject
 line,
 select
 the
 appropriate
 
template
 for
 the
 situation
 •
 Fill
 in
 the
 details
 of
 location
 and
 any
 additional
 words.
 •
 Note
 that
 you
 have
 a
 
maximum
 of
 140
 characters,
 including
 spaces
 and
 including
 the
 subject
 line
 •
 When
 ready
 to
 send
 the
 message,
 
click
 on
 the
 "Send
 Message
 Now"
 button
 •
 When
 the
 confirmation
 box
 opens,
 click
 "OK"
 if
 you
 are
 ready
 to
 send
 
the
 message,
 or
 "Cancel"
 if
 you
 need
 to
 make
 changes.
 
3.
 Update
 the
 Penn
 State
 homepage
 (http://www.psu.edu)
 and
 Penn
 State
 Live
 news
 website
 (http://live.psu.edu)
 
with
 additional
 information
 and
 instructions
 for
 the
 University
 population
 as
 required
 or
 appropriate.
 
4.
 Support
 the
 Senior
 Vice
 President
 for
 Finance
 and
 Business
 with
 the
 evaluation
 of
 the
 messages
 for
 the
 After
 
Action
 Report
 when
 the
 emergency
 has
 subsided.
 
5.
 Ensure
 that
 the
 Penn
 State
 homepage
 (http://www.psu.edu)
 and
 Penn
 State
 Live
 news
 website
 
(http://live.psu.edu)
 have
 been
 updated
 with
 the
 latest
 information
 and
 provide
 a
 portal
 for
 students
 and
 staff
 to
 
obtain
 more
 information
 and/or
 to
 provide
 reports
 and/or
 feedback.
 

 

 


 


 

9
 

 

Emergency
 Notification
 System
 Protocols
 


 
University
 Information
 Technology
 Checklist
 
Responsibilities
 


 Provide
 technical
 support
 the
 PSUPD,
 Senior
 Vice
 President
 for
 Finance
 and
 Business,
 
Vice
 President
 for
 University
 Relations
 and
 other
 Responsible
 University
 Authorities
 in
 
the
 operation
 of
 the
 PSUTXT
 ENS
 and
 associated
 networks
 and
 systems
 •
 Coordinate
 
with
 service
 providers/vendors
 as
 needed
 to
 ensure
 system
 operability
 •
 Assist
 in
 the
 
development
 of
 new
 notification
 technologies
 as
 requested
 
 

PROCEDURES
 
1.
 Support
 the
 Senior
 Vice
 President
 for
 Finance
 and
 Business,
 PSUPD,
 the
 Director
 of
 Emergency
 Management,
 
the
 Vice
 President
 for
 University
 Relations
 and
 other
 Responsible
 University
 Authorities
 with
 the
 operation
 of
 the
 
PSUTXT
 ENS
 technology
 and
 the
 associated
 networks
 and
 services
 to
 ensure
 messages
 are
 delivered.
 
2.
 Work
 with
 vendors
 and
 service
 providers
 to
 ensure
 service
 reliability
 and
 system
 operability
 and
 conduct
 or
 
support
 periodic
 tests
 of
 the
 PSUTXT
 ENS
 and
 system
 updates.
 
3.
 Be
 prepared
 to
 provide
 additional
 support
 and
 capabilities
 for
 mass
 notification
 during
 a
 prolonged
 emergency.
 
 

 

 

 


 

Emergency
 Notification
 System
 Protocols
 


 

 

 

 

EMERGENCY
 
NOTIFICATION
 
 
SYSTEM
 
 
PROTOCOLS
 

 
Annex
 to
 Comprehensive
 Emergency
 Management
 Plan
 


 
May
 2012
 


 

 
Pennsylvania
 State
 University
 
 
Office
 of
 University
 Relations
 
312
 Old
 Main
 
University
 Park,
 PA
 16802
 
(814)
 865-­‐7517
 (Office)
 
 
(814)
 865-­‐3428
 (Fax)
 
http://live.psu.edu
 
 


 

 

 

ii
 

 

Emergency
 Notification
 System
 Protocols
 


 


 

 

 

 

 

 

 

 

 
This
 page
 is
 intentionally
 blank.
 


 

 


 

iii
 

 

Emergency
 Notification
 System
 Protocols
 


 


 

TABLE
 OF
 CONTENTS
 
 


 

 

 

 

1.
 Introduction
 
 
1.1
 Purpose
 ..............................................................................................................................
  1
 
 
1.2
 Authority
 ............................................................................................................................
  1
 
1.3
 Background
 .........................................................................................................................
  1
 
 
1.4
 Training
 and
 Exercising
 .......................................................................................................
  3
 
 

 
2.
 Operational
 Guidelines
 
 
2.1
 Responsible
 University
 Authorities
 ....................................................................................
  4
 
 
2.2
 Protocol
 Utilization
 .............................................................................................................
  4
 
 
2.3
 Penn
 State
 Emergency
 Notification
 System
 Channels
 ........................................................
  4
 
 
2.4
 Emergency
 Notification
 Message
 Characteristics
 ..............................................................
  5
 
 
2.5
 Levels
 of
 Emergency
 Notification
 .......................................................................................
  5
 
 
2.6
 Emergency
 Notification
 System
 Authorizations
 .................................................................
  8
 
 

 
3.
 ENS
 Staff
 Assignments,
 Roles,
 and
 Action
 Checklists
 
 
3.1
 Assignments
 and
 Roles
 .......................................................................................................
  9
 
 
3.2
 Action
 Checklists
 ...............................................................................................................
 11
 
 
3.3
 ENS
 Control
 Panel
 Screen
 Images
 .....................................................................................
 11
 
 

 
4.
 Emergency
 Message
 Content
 Guidelines
 and
 Templates
 ..............................................
 17
 
 

 
5.
 Emergency
 Notification
 System
 Message
 Channels
 

 
 
 
 and
 Operational
 Instructions
 ........................................................................................
 22
 
 

 
6.
 Legal
 ...................................................................................................................................
 23
 

 
7.
 Appendix
 I
 ..........................................................................................................................
 24
 

 


 

 

1
 

 

Emergency
 Notification
 System
 Protocols
 


 


 

 

1.
 INTRODUCTION
 
 
The
 Pennsylvania
 State
 University,
 or
 Penn
 State,
 has
 an
 Emergency
 Notification
 System
 (ENS)
 with
 multi-­‐channel
 
communication
 capabilities.
 Known
 as
 PSUTXT,
 the
 system
 is
 intended
 to
 disseminate
 emergency
 information
 
rapidly
 on
 an
 incident
 and
 provide
 instructions
 to
 the
 pertinent
 campus
 within
 the
 Commonwealth
 of
 
Pennsylvania.
 The
 ENS
 Protocols
 outline
 the
 emergency
 notification
 process
 and
 organization.
 
 
These
 guidelines
 establish
 the
 process
 for
 activating
 the
 PSUTXT
 ENS
 Protocols
 when
 a
 threat
 or
 emergency
 
situation
 is
 reported
 to
 the
 Penn
 State
 Police
 Department
 (PSUPD)
 or
 to
 another
 Responsible
 University
 Authority
 
operating
 within
 their
 direct
 area
 of
 responsibility
 and
 directly
 involved
 with
 the
 emergency
 response
 for
 a
 safety-­‐
and-­‐security
 incident
 at
 Penn
 State.
 Authorizing
 decision-­‐making
 at
 the
 operational
 response
 level
 enables
 Penn
 
State
 to
 disseminate
 rapid
 and
 responsible
 emergency
 information
 to
 the
 campus
 population.
 
 
1.1
 PURPOSE
 
 
1

The
 purpose
 of
 the
 Penn
 State
 ENS
 is
 to
 authorize
 and
 issue
 safety
 and
 security
 warning
 notifications
 to
 the
 
pertinent
 Penn
 State
 campus
 population
 in
 an
 emergency
 or
 when
 specific
 actions
 must
 be
 taken
 to
 maintain
 
safety
 and
 security
 at
 that
 Penn
 State
 campus.
 
 
1.2
 AUTHORITY
 
 
These
 Protocols
 provide
 operational
 guidelines
 for
 issuing
 emergency
 messages
 via
 Penn
 State
 ENS
 and
 are
 
integrated
 with
 and
 supplement
 the
 Penn
 State
 Comprehensive
 Emergency
 Management
 Plan.
 
1.3
 BACKGROUND
 
 
In
 August
 2006,
 Penn
 State
 launched
 its
 PSUTXT
 system.
 The
 system
 originally
 was
 intended
 to
 provide
 notice
 of
 
campus
 closings
 or
 delays
 in
 the
 event
 of
 severe
 weather
 or
 other
 emergency.
 It
 was
 piloted
 at
 the
 University
 Park
 
campus.
 
On
 April
 10,
 2007,
 the
 PSUTXT
 system
 was
 expanded
 to
 the
 Altoona
 campus
 as
 a
 pilot,
 with
 the
 intention
 of
 
expanding
 the
 system
 to
 all
 Penn
 State
 campuses
 by
 the
 end
 of
 the
 summer.
 After
 events
 at
 Virginia
 Tech
 on
 April
 
16,
 2007,
 the
 expansion
 of
 the
 PSUTXT
 system
 was
 accelerated,
 and
 by
 April
 23,
 2007,
 it
 was
 available
 at
 all
 Penn
 
State
 campuses.
 
The
 PSUTXT
 ENS
 has
 been
 promoted
 specifically
 to
 the
 student,
 faculty
 and
 staff
 communities
 at
 all
 Penn
 State
 
campuses,
 although
 it
 is
 available
 to
 anyone
 who
 wants
 to
 subscribe.
 There
 is
 no
 subscription
 fee
 for
 the
 service.
 
 
Over
 the
 years,
 many
 parents,
 members
 of
 the
 news
 media
 and
 community
 members
 have
 subscribed
 to
 the
 
system.
 
 

 
The
 PSUTXT
 ENS
 is
 set
 up
 so
 that
 with
 one
 subscription,
 users
 can
 elect
 to
 receive
 notifications
 from
 multiple
 
campuses:
 
 


 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 

1
 For
 the
 purposes
 of
 these
 Protocols,
 “authorizing”
 and
 “issuing”
 notifications
 are
 distinct
 activities
 and
 responsibilities;
 “authorizing”
 a
 notification
 

refers
 to
 providing
 approval
 for
 the
 issuance
 of
 the
 notification,
 while
 “issuing”
 a
 notification
 refers
 to
 the
 technical
 activity
 of
 broadcasting
 the
 
notification.
 Note
 that
 in
 the
 interest
 of
 timely
 notification,
 these
 Protocols
 do
 not
 contain
 a
 separate
 “approval”
 procedure
 for
 the
 language
 of
 a
 
notification;
 use
 of
 the
 pre-­‐approved
 templates
 (with
 relevant
 blank
 fields
 completed)
 addresses
 this
 issue.
 

2
 

 

 

1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
15.
16.
17.
18.
19.
20.
21.
22.
23.

Emergency
 Notification
 System
 Protocols
 

Abington
 alerts
 
Altoona
 alerts
 
Beaver
 alerts
 
Berks
 alerts
 
Brandywine
 alerts
 
Dickinson-­‐Carlisle
 alerts
 
DuBois
 alerts
 
Erie
 alerts
 
Fayette
 alerts
 
Great
 Valley
 alerts
 
Greater
 Allegheny
 alerts
 
Harrisburg
 alerts
 
Hazleton
 alerts
 
Hershey
 alerts
 
Lehigh
 Valley
 alerts
 
Mont
 Alto
 alerts
 
New
 Kensington
 alerts
 
Schuylkill
 alerts
 
Shenango
 alerts
 
University
 Park
 alerts
 
Wilkes-­‐Barre
 alerts
 
Worthington
 Scranton
 alerts
 
York
 alerts
 


 
In
 addition,
 several
 "private"
 groups
 have
 been
 set
 up.
 Users
 cannot
 subscribe
 to
 private
 groups,
 but
 rather
 are
 
added
 to
 these
 groups
 by
 a
 PSUTXT
 administrator.
 These
 groups
 are
 not
 visible
 to
 the
 public,
 and
 are
 used
 to
 
communicate
 emergency
 information
 to
 certain
 administrators
 or
 others
 who
 would
 need
 to
 mobilize
 in
 the
 event
 
of
 an
 emergency.
 Those
 groups
 are:
 
1.
2.
3.
4.

Administrators:
 those
 who
 need
 to
 be
 aware
 of
 an
 emergency
 situation,
 including
 the
 University
 
president
 and
 members
 of
 the
 University
 administration.
 
Emergency
 Management
 Group:
 people
 who
 serve
 on
 Penn
 State's
 core
 Emergency
 Management
 
Group.
 
Phone
 Bank:
 volunteers
 who
 would
 operate
 an
 emergency
 phone
 bank
 should
 it
 be
 activated.
 
PI
 Emergency
 Group:
 members
 of
 the
 Penn
 State
 Public
 Information
 staff
 who
 would
 mobilize
 in
 an
 
emergency.
 


 
For
 all
 Penn
 State
 campuses,
 it
 is
 important
 to
 understand
 that
 all
 emergencies
 begin
 locally.
 First
 responders
 and
 
local
 emergency
 service
 personnel
 need
 to
 be
 immediately
 engaged,
 as
 their
 expertise
 will
 be
 valuable
 in
 assessing
 
the
 extent
 of
 an
 incident
 or
 emergency
 situation.
 Any
 local
 emergency
 alert
 system(s)
 or
 other
 method(s)
 to
 
communicate
 information
 at
 the
 locality
 of
 an
 incident
 should
 be
 utilized
 as
 appropriate.
 
 
The
 Penn
 State
 ENS
 addresses
 the
 reporting
 requirements
 of
 the
 2008
 Higher
 Education
 Opportunity
 Act
 (HEOA).
 A
 
component
 of
 the
 2008
 HEOA,
 the
 Jeanne
 Clery
 Disclosure
 of
 Campus
 Security
 Policy
 and
 Campus
 Crime
 Statistics
 
Act—or
 Clery
 Act—defines
 emergency
 notification
 as:
 
 

3
 

 
Emergency
 Notification
 System
 Protocols
 

 
“Procedures
 to
 immediately
 notify
 the
 campus
 community
 upon
 the
 confirmation
 of
 a
 significant
 emergency
 or
 
dangerous
 situation
 involving
 an
 immediate
 threat
 to
 the
 health
 or
 safety
 of
 students
 or
 staff
 occurring
 on
 the
 
campus…unless
 issuing
 a
 notification
 will
 compromise
 efforts
 to
 contain
 the
 emergency.”
 
 
While
 the
 law
 does
 not
 specify
 requirements
 related
 to
 time(s)
 or
 channels(s)
 associated
 with
 issuing
 an
 
emergency
 notification,
 it
 does
 indicate
 that
 once
 the
 emergency
 situation
 is
 confirmed,
 such
 warnings
 should
 be
 
issued
 “immediately.”
 
 
1.4
 TRAINING
 AND
 EXERCISING
 
 
Training
 and
 exercising
 are
 essential
 to
 demonstrating
 and
 improving
 the
 ability
 of
 Penn
 State
 to
 execute
 its
 ENS
 
Protocols
 and
 to
 identify
 the
 most
 effective
 methods
 for
 implementing
 the
 PSUTXT
 ENS.
 Periodic
 exercising
 also
 
helps
 ensure
 that
 equipment
 and
 procedures
 are
 maintained
 in
 a
 constant
 state
 of
 readiness.
 Testing
 the
 PSUTXT
 
ENS
 technology
 may
 help
 identify
 issues
 and
 determine
 functionality
 before
 an
 emergency
 occurs.
 
 
Staff
 with
 responsibilities
 in
 the
 PSUTXT
 ENS
 have
 received
 an
 initial
 training
 on
 the
 ENS
 Protocols
 and
 process,
 
with
 periodic
 training
 updates
 and
 refreshers.
 University
 executives
 have
 been
 briefed
 on
 the
 ENS.
 On
 an
 ongoing
 
basis,
 staff
 and
 leadership
 are
 trained
 and
 exercised
 on
 the
 PSUTXT
 ENS
 and
 will
 be
 informed
 when
 Protocols,
 
system
 characteristics
 or
 capabilities
 are
 updated.
 
 
Penn
 State
 recognizes
 that
 trained
 staff
 may
 not
 be
 available
 in
 an
 emergency
 to
 perform
 their
 function
 under
 the
 
ENS
 Protocols
 and
 accordingly
 has
 committed
 to
 cross-­‐training
 staff
 on
 roles
 and
 responsibilities.
 New
 staff
 with
 
ENS
 roles
 and
 responsibilities
 will
 be
 trained
 on
 the
 system
 and
 Protocols
 upon
 beginning
 their
 positions.
 
 

 


 

4
 

 

Emergency
 Notification
 System
 Protocols
 


 

2.
 OPERATIONAL
 GUIDELINES
 
 
2.1
 RESPONSIBLE
 UNIVERSITY
 AUTHORITIES
 
 
Multiple
 University
 officials
 have
 been
 assigned
 the
 authority
 to
 authorize
 and
 issue
 emergency
 notifications
 to
 
provide
 alert,
 warning,
 and
 safety
 or
 protection
 instructions.
 At
 the
 University
 Park
 campus,
 members
 of
 the
 Public
 
Information
 staff
 and
 the
 Emergency
 Management
 team
 have
 the
 authority
 to
 authorize
 and
 issue
 PSUTXT
 alerts
 
to
 every
 campus
 and
 every
 private
 group.
 Each
 campus
 has
 at
 least
 two
 officials
 assigned
 the
 authority
 to
 
authorize
 and
 issue
 emergency
 notifications
 to
 their
 specific
 campuses.
 An
 appendix
 chart
 lists
 the
 names,
 titles,
 
campus
 locations
 and
 groups
 to
 which
 each
 person
 has
 been
 assigned
 the
 authority
 to
 authorize
 and
 issue
 
emergency
 notifications.
 
These
 officials
 will
 be
 referred
 to
 collectively
 as
 “Responsible
 University
 Authorities”
 for
 the
 purposes
 of
 these
 
Protocols.
 
 
At
 all
 times
 in
 these
 Protocols,
 reference
 to
 any
 position
 at
 the
 University
 shall
 be
 understood,
 in
 the
 absence
 of
 
the
 referenced
 individual,
 to
 include
 designees.
 
 
2.2
 PROTOCOL
 UTILIZATION
 
 
The
 process
 for
 activating
 the
 PSUTXT
 ENS
 Protocols
 begins
 when
 a
 threat
 or
 emergency
 situation
 is
 reported
 to
 
the
 Penn
 State
 University
 Police
 Department
 (PSUPD)
 or
 to
 another
 Responsible
 University
 Authority.
 For
 
confirmed
 threats
 or
 emergency
 situations
 that
 require
 Immediate
 or
 Urgent
 Notification,
 the
 PSUPD
 Officer
 in
 
Charge,
 or
 another
 Responsible
 University
 Authority
 will
 authorize
 the
 emergency
 notification
 based
 on
 the
 
operational
 guidelines
 in
 Section
 3
 of
 these
 Protocols.
 
 
2.3
 PENN
 STATE
 EMERGENCY
 NOTIFICATION
 SYSTEM
 CHANNELS
 
 
The
 Penn
 State
 ENS
 consists
 of
 the
 following
 channels:
 
 





 

PSUTXT
 Alerts
 is
 a
 messaging
 system
 controlled
 by
 a
 web-­‐enabled
 management
 interface
 that
 allows
 an
 
operator
 to
 simultaneously
 send
 outbound
 PSUTXT
 ENS
 messages
 via
 the
 following
 channels:
 
 
o Short
 Message
 Service
 (SMS)
 or
 text
 messages
 sent
 to
 mobile
 devices.
 
 
o Emails
 to
 addresses
 supplied
 by
 subscribers
 to
 the
 PSUTXT
 system.
 
o Penn
 State
 Facebook
 page
 at
 https://www.facebook.com/pennstate.
 
o PSUTXT
 Twitter
 feed
 at
 https://twitter.com/psutxt.
 
o Digital
 signage
 set
 up
 to
 receive
 the
 PSUTXT
 message
 via
 Multifeed.
 
 
All
 PSUTXT
 messages
 are
 to
 be
 accompanied
 by
 posts
 of
 more
 in-­‐depth
 information
 and
 instructions
 at
 a
 
campus-­‐specific
 website.
 A
 link
 to
 this
 information
 should
 be
 included
 in
 the
 PSUTXT
 message
 if
 possible.
 


 

 

5
 

 
Emergency
 Notification
 System
 Protocols
 

 
2.4
 EMERGENCY
 NOTIFICATION
 MESSAGE
 CHARACTERISTICS
 
 
All
 PSUTXT
 ENS
 messages
 will
 contain
 at
 minimum
 the
 following
 information,
 in
 this
 order:
 
 



2

Subject
 line
 
o [Name
 of
 Campus]
 alert
 
 
Body:
 
o Nature
 of
 the
 incident.
 
o Location.
 
 
o Actions
 to
 be
 taken
 by
 affected
 populations.
 


 
PSUTXT
 ENS
 messages
 generated
 via
 these
 protocols
 will
 follow
 formatting
 consistent
 with
 characteristics
 of
 the
 
least-­‐flexible
 messaging
 system.
 Therefore,
 regardless
 of
 channel
 used,
 PSUTXT
 ENS
 messages
 generated
 via
 these
 
Protocols
 will
 use
 the
 same
 message
 of
 no
 more
 than
 140
 characters
 (the
 maximum
 number
 of
 characters
 
available
 in
 a
 Twitter
 feed)
 for
 all
 message
 systems.
 
 
Additional
 or
 subsequent
 messaging
 via
 channels
 other
 than
 the
 PSUTXT
 ENS
 system
 (which
 are
 not
 constrained
 by
 
technical
 limitations
 related
 to
 Twitter)
 may
 use
 additional
 characters,
 as
 appropriate,
 to
 convey
 more
 
information.
 As
 soon
 as
 possible
 following
 the
 issuance
 of
 an
 emergency
 message,
 the
 Penn
 State
 homepage
 or
 
the
 specific
 campus
 homepage
 will
 contain
 additional
 and/or
 supplemental
 information
 about
 the
 alert
 and/or
 the
 
incident.
 These
 will
 provide
 instructions
 for:
 
 
1.
2.
3.

Obtaining
 additional
 detailed
 information
 if
 University
 programs
 and/or
 services
 are
 interrupted;
 
 
Receiving
 additional
 updates
 and
 information;
 and/or
 
 
Reporting
 information.
 
 


 
2.5
 LEVELS
 OF
 EMERGENCY
 NOTIFICATION
 
 
The
 process
 for
 activating
 the
 PSUTXT
 ENS
 Protocols
 begins
 when
 a
 threat
 or
 emergency
 situation
 is
 reported
 to
 
the
 PSUPD
 or
 to
 another
 Responsible
 University
 Authority.
 
 
There
 are
 three
 levels
 of
 notifications
 under
 PSUTXT
 ENS.
 These
 are
 “Immediate,”
 “Urgent”
 and
 “Status
 Update/All
 
Clear,”
 each
 of
 which
 are
 described
 on
 the
 following
 pages.
 
 
1.
 Immediate
 Notification
 
 
An
 Immediate
 Notification
 to
 the
 campus
 is
 made
 when
 the
 PSUPD
 or
 another
 Responsible
 University
 Authority
 
has
 confirmed
 that
 an
 emergency
 situation
 poses
 an
 immediate
 threat
 to
 life
 safety
 or
 security
 of
 the
 campus
 
population.
 The
 PSUPD
 Officer
 in
 Charge,
 PSUPD
 Dispatcher
 (tornado
 only),
 or
 another
 Responsible
 University
 
Authority
 is
 authorized
 to
 make
 an
 Immediate
 Notification
 to
 provide
 alert,
 warning
 and
 safety
 or
 protection
 
instructions.
 
 
However,
 the
 PSUPD
 Officer
 in
 Charge,
 or
 other
 Responsible
 University
 Authority
 also
 has
 the
 authority
 to
 not
 
authorize
 an
 Immediate
 Notification
 to
 the
 campus
 if
 issuing
 the
 message
 will
 create
 a
 more
 serious
 emergency
 
and/or
 compromise
 the
 University’s
 efforts
 to
 contain
 the
 emergency.
 If
 the
 PSUPD
 Officer
 in
 Charge,
 or
 other
 
Responsible
 University
 Authority
 makes
 a
 decision
 not
 to
 authorize
 an
 alert,
 he
 or
 she
 must
 notify
 and
 consult
 with
 
the
 Penn
 State
 Police
 Chief.
 
 


 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 

2
 See
 chart
 in
 Section
 4
 for
 approved
 subject
 lines.
 

6
 

 
Emergency
 Notification
 System
 Protocols
 

 
As
 necessary,
 the
 Penn
 State
 Police
 Chief
 notifies
 the
 Senior
 Vice
 President
 for
 Finance
 and
 Business,
 the
 Assistant
 
Vice
 President
 for
 Police
 &
 Public
 Safety,
 the
 Director
 of
 Emergency
 Management
 and
 the
 Vice
 President
 for
 
3
University
 Relations
 of
 the
 situation,
 the
 notifications
 authorized/issued
 (or
 not
 authorized/issued),
 and
 any
 other
 
actions
 taken.
 As
 needed,
 the
 Senior
 Vice
 President
 for
 Finance
 and
 Business
 then
 notifies
 the
 University
 President,
 
Trustees
 and
 other
 officials
 of
 the
 same.
 
At
 any
 time,
 if
 a
 PSUPD
 Dispatcher
 or
 other
 operator
 is
 given
 conflicting
 instructions,
 the
 system
 operator
 will
 
contact
 his
 or
 her
 supervisor
 to
 de-­‐conflict
 the
 messages
 and/or
 clarify
 the
 instructions.
 
 


 
2.
 Urgent
 Notification
 
 
An
 Urgent
 Notification
 to
 the
 campus
 is
 made
 when
 the
 PSUPD
 or
 another
 Responsible
 University
 Authority
 has
 
confirmed
 that
 an
 emergency
 situation
 may
 pose
 a
 threat
 to
 life
 safety
 or
 security
 of
 campus
 population.
 
 
If
 the
 PSUPD
 or
 another
 Responsible
 University
 Authority
 confirms
 an
 emergency
 situation,
 he
 or
 she
 notifies
 the
 
Penn
 State
 Police
 Chief,
 who
 has
 the
 option
 to
 consult
 with
 the
 Senior
 Vice
 President
 for
 Finance
 and
 Business
 and
 
the
 Assistant
 Vice
 President
 for
 Police
 &
 Public
 Safety
 regarding
 the
 emergency
 situation.
 
 
The
 PSUPD
 Officer
 in
 Charge,
 Emergency
 Manager,
 the
 Senior
 Vice
 President
 for
 Finance
 and
 Business,
 the
 
Assistant
 Vice
 President
 for
 Police
 &
 Public
 Safety,
 or
 other
 Responsible
 University
 Authority
 may
 authorize
 a
 
PSUTXT
 ENS
 notification
 that
 alerts
 campus
 populations
 of
 the
 situation’s
 location
 and
 provides
 precautionary
 
actions.
 


 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 

3
 Alternatively,
 the
 Director
 of
 Public
 Information
 or
 Assistant
 Director
 of
 Public
 Information
 may
 be
 notified.
 


 

7
 

 
Emergency
 Notification
 System
 Protocols
 

 
As
 necessary,
 the
 Senior
 Vice
 President
 for
 Finance
 and
 Business
 notifies
 the
 University
 President,
 the
 Vice
 
4
President
 for
 University
 Relations
 and
 other
 officials
 of
 the
 situation,
 notifications
 authorized/issued
 (or
 not
 
authorized/issued),
 and
 any
 other
 actions
 taken.
 
 
At
 any
 time,
 if
 a
 PSUPD
 Dispatcher
 or
 other
 operator
 is
 given
 conflicting
 instructions,
 the
 system
 operator
 will
 
contact
 his
 or
 her
 supervisor
 to
 de-­‐conflict
 the
 messages
 and/or
 clarify
 the
 instructions.
 


 

 
3.
 Status
 Update/All
 Clear
 
 
A
 Status
 Update
 Notification
 is
 made
 when
 there
 is
 new
 information
 or
 instructions
 for
 the
 campus
 population;
 it
 
may
 provide
 an
 update
 on
 the
 situation
 or
 change
 in
 protective
 actions.
 An
 All
 Clear
 Notification
 indicates
 that
 the
 
emergency
 has
 been
 contained.
 Status
 Update
 and
 All
 Clear
 Notifications
 should
 be
 timed
 such
 that
 SMS
 messages
 
do
 not
 overlap.
 Status
 Update
 and
 All
 Clear
 Notifications
 are
 authorized
 by
 the
 person
 who
 has
 Incident
 Command,
 
which
 may
 be
 the
 PSUPD
 Officer
 in
 Charge,
 Emergency
 Manager,
 Penn
 State
 Police
 Chief,
 the
 Assistant
 Vice
 
President
 for
 Police
 &
 Public
 Safety
 or
 other
 Responsible
 University
 Authority.
 


 


 


 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 

4
 Alternatively,
 the
 Director
 of
 Public
 Information
 or
 Assistant
 Director
 of
 Public
 Information
 may
 be
 notified.
 

8
 

 
Emergency
 Notification
 System
 Protocols
 

 
2.6
 EMERGENCY
 NOTIFICATION
 SYSTEM
 AUTHORIZATIONS
 
 
This
 section
 describes
 the
 authorization
 for
 issuing
 PSUTXT
 ENS
 notifications.
 All
 PSUTXT
 ENS
 Protocols
 and
 
procedures
 will
 be
 coordinated
 and
 authorized
 through
 the
 Office
 of
 the
 Senior
 Vice
 President
 for
 Finance
 and
 
Business,
 the
 Office
 of
 Emergency
 Management
 and
 the
 Office
 of
 University
 Relations.
 Personnel
 that
 may
 
authorize
 the
 sending
 of
 PSUTXT
 messages
 include
 the
 PSUPD
 Officer
 in
 Charge,
 Police
 Dispatcher
 (for
 tornado
 
alerts),
 Director
 of
 Emergency
 Management
 or
 other
 Responsible
 University
 Authority.
 


 

 


 


 

9
 

 

Emergency
 Notification
 System
 Protocols
 


 

3.0
 EMERGENCY
 NOTIFICATION
 SYSTEM
 STAFF
 ASSIGNMENTS,
 ROLES,
 AND
 
ACTION
 CHECKLISTS
 
This
 section
 describes
 the
 roles
 and
 actions
 assigned
 to
 staff
 at
 Penn
 State
 for
 authorizing
 the
 implementation
 of
 
and
 operating
 the
 PSUTXT
 ENS.
 The
 Action
 Checklists
 provide
 detailed
 guidance
 for
 each
 position
 within
 the
 
PSUTXT
 ENS.
 Screen
 images
 demonstrate
 the
 steps
 necessary
 to
 issue
 a
 notification
 via
 the
 PSUTXT
 ENS
 Control
 
Panel.
 
3.1
 ASSIGNMENTS
 AND
 ROLES
 
Table
 3.1:
 Staff
 Roles
 and
 Assignments
 Summary
 

PSU
 Staff
 Position
 

Role
 

Penn
 State
 Police
 
Dispatcher
 


 Coordinate
 with
 the
 Penn
 State
 Officer
 in
 Charge
 •
 Issue
 Immediate
 Notifications
 •
 
Authorize
 and
 Issue
 Immediate
 Notifications
 for
 tornado
 warnings
 for
 Centre
 County
 •
 
Issue
 Status
 Update
 Notifications
 or
 All
 Clear
 Notifications
 as
 instructed
 

PSUPD
 Officer
 in
 
Charge
 


 Confirm
 the
 emergency
 situation
 or
 threat
 •
 Determine
 whether
 an
 emergency
 
notification
 to
 the
 campus
 would
 create
 a
 more
 serious
 emergency
 and/or
 
compromise
 the
 University’s
 efforts
 to
 contain
 the
 emergency
 •
 Authorize
 the
 PSUPD
 
Dispatcher
 or
 other
 trained
 issuer
 to
 send
 out
 Immediate
 Notifications
 •
 Notify
 the
 
Penn
 State
 Police
 Chief
 of
 the
 situation,
 notifications
 authorized/issued,
 notifications
 
not
 authorized/issued
 due
 to
 the
 potential
 to
 compromise
 University
 efforts
 to
 contain
 
the
 emergency,
 and
 any
 other
 actions
 taken
 to
 contain
 the
 emergency
 •
 May
 
authorize
 the
 PSUPD
 Dispatcher
 or
 other
 trained
 issuer
 to
 send
 an
 All
 Clear
 
Notification
 (for
 incidents
 in
 which
 this
 person
 has
 incident
 command)
 

Penn
 State
 Police
 
Chief
 


 Receive
 report
 of
 Immediate
 Notifications
 that
 have
 been
 sent,
 or
 notifications
 not
 
sent
 because
 they
 might
 compromise
 the
 University’s
 efforts
 or
 because
 the
 
immediacy
 of
 the
 threat
 is
 undetermined
 •
 Provide
 executive
 direction
 to
 the
 PSUPD
 
on
 further
 messages
 or
 notifications
 •
 Notify
 the
 Senior
 Vice
 President
 for
 Finance
 and
 
Business,
 the
 Assistant
 Vice
 President
 for
 Police
 &
 Public
 Safety,
 Vice
 President
 for
 
University
 Relations
 and
 Director
 of
 Emergency
 Management
 of
 the
 situation,
 
notifications
 authorized/issued,
 and
 any
 other
 actions
 taken
 to
 contain
 the
 emergency
 

 Determine
 whether
 an
 emergency
 notification
 to
 the
 campus
 would
 create
 a
 more
 
serious
 emergency
 and/or
 compromise
 the
 University’s
 efforts
 to
 contain
 the
 
emergency
 •
 May
 authorize
 the
 PSUPD
 Dispatcher
 or
 other
 trained
 issuer
 to
 send
 
Status
 Update
 Notification
 or
 All
 Clear
 Notifications
 (for
 incidents
 in
 which
 this
 person
 
has
 incident
 command)
 

Responsible
 
University
 
Authorities
 


 Confirm
 whether
 the
 emergency
 situation
 threatens
 the
 life
 safety
 or
 security
 of
 the
 
campus
 population
 for
 situations
 within
 the
 authorization
 of
 the
 Responsible
 
University
 Authority
 •
 Authorize
 the
 PSUPD
 Dispatcher
 or
 other
 trained
 issuer
 or
 
trained
 staff
 to
 issue
 an
 Immediate
 or
 Urgent
 Notification
 •
 Notify
 the
 Penn
 State
 
Police
 Chief
 •
 Restrict
 the
 release
 of
 a
 notification
 if
 it
 would
 create
 a
 more
 serious
 
emergency
 and/or
 compromise
 the
 University’s
 efforts
 to
 contain
 the
 emergency
 •
 
May
 authorize
 the
 PSUPD
 Dispatcher
 or
 or
 other
 trained
 issuer
 to
 send
 Status
 Update
 

10
 

 

Emergency
 Notification
 System
 Protocols
 


 
PSU
 Staff
 Position
 

Role
 

Notifications
 or
 All
 Clear
 Notifications
 (for
 incidents
 in
 which
 this
 person
 has
 incident
 
command)
 
 
Senior
 Vice
 

 Receive
 report
 of
 Immediate
 Notifications
 that
 have
 been
 sent
 and,
 as
 appropriate,
 
President
 for
 
notifications
 not
 sent
 •
 Authorize
 Urgent
 Notifications
 •
 Notify
 the
 University
 
Finance
 and
 
President,
 Trustees
 and
 other
 officials
 as
 necessary
 of
 the
 situation,
 notifications
 
Business
 
 
authorized/issued,
 and
 any
 other
 actions
 taken
 •
 May
 authorize
 the
 PSUPD
 Dispatcher
 
or
 other
 trained
 issuer
 to
 send
 Status
 Update
 Notifications
 or
 All
 Clear
 Notifications
 
(for
 incidents
 in
 which
 this
 person
 has
 incident
 command)
 
 
Assistant
 Vice
 

 Receive
 report
 of
 Immediate
 Notifications
 that
 have
 been
 sent
 and,
 as
 appropriate,
 
President
 for
 Police
  notifications
 not
 sent
 •
 Authorize
 Urgent
 Notifications
 •
 May
 authorize
 the
 PSUPD
 
&
 Public
 Safety
 
Dispatcher
 or
 trained
 staff
 to
 send
 Status
 Update
 Notifications
 or
 All
 Clear
 
Notifications
 (for
 incidents
 in
 which
 this
 person
 has
 incident
 command)
 
 
Director
 of
 

 Support
 the
 Senior
 Vice
 President
 for
 Finance
 and
 Business
 and
 the
 Assistant
 Vice
 
Emergency
 
President
 for
 Police
 &
 Public
 Safety
 with
 decisions
 on
 issuing
 Urgent
 Notifications
 •
 
Management
 
Provide
 safety
 and
 security
 information
 for
 notifications
 as
 needed
 •
 Confirm
 whether
 
the
 emergency
 situation
 threatens
 the
 life
 safety
 or
 security
 of
 the
 campus
 population
 
for
 situations
 within
 the
 authorization
 of
 the
 Director
 of
 Emergency
 Management,
 
office
 mission,
 and/or
 position
 description
 •
 For
 situations
 within
 the
 authorization
 of
 
the
 Director
 of
 Emergency
 Management,
 notify
 the
 Penn
 State
 Police
 Chief
 •
 For
 
situations
 within
 the
 authorization
 of
 the
 Director
 of
 Emergency
 Management,
 restrict
 
the
 release
 of
 a
 notification
 if
 it
 would
 create
 a
 more
 serious
 emergency
 and/or
 
compromise
 the
 University’s
 efforts
 to
 contain
 the
 emergency
 •
 For
 situations
 within
 
the
 purview
 of
 the
 Director
 of
 Emergency
 Management,
 may
 authorize
 the
 PSUPD
 
Dispatcher
 or
 trained
 staff
 to
 send
 Immediate
 or
 Urgent
 Notifications;
 generally
 may
 
authorize
 Status
 Update
 Notifications
 or
 All
 Clear
 Notifications
 (for
 incidents
 in
 which
 
this
 person
 has
 incident
 command)
 
 
Vice
 President
 for
 

 Support
 the
 Senior
 Vice
 President
 for
 Finance
 and
 Business
 with
 decisions
 on
 issuing
 
University
 
Urgent
 Notifications,
 as
 necessary
 •
 Authorize
 trained
 University
 Relations
 staff
 to
 
Relations
 
issue
 notifications
 •
 Authorize
 trained
 University
 Relations
 staff
 to
 provide
 additional
 
information
 on
 notification
 messages
 on
 the
 Penn
 State
 homepage,
 Penn
 State
 Live
 
news
 website
 and
 on
 other
 venues
 as
 appropriate
 
 
Information
 

 Provide
 technical
 support
 to
 the
 PSUPD,
 the
 Senior
 Vice
 President
 for
 Finance
 and
 
Technology
 
Business,
 Vice
 President
 for
 University
 Relations
 and
 other
 Responsible
 University
 
Department
 
Authorities
 in
 the
 operation
 of
 the
 PSUTXT
 ENS
 and
 associated
 networks
 and
 systems
 •
 
Coordinate
 with
 service
 providers
 as
 needed
 to
 ensure
 system
 operability
 

 

 


 


 

11
 

 

Emergency
 Notification
 System
 Protocols
 


 
3.2
 ACTION
 CHECKLISTS
 
 
Action
 checklists
 intended
 to
 be
 used
 as
 a
 guide
 for
 utilizing
 the
 Penn
 State
 ENS
 by
 designated
 personnel
 can
 be
 
found
 in
 the
 campus-­‐specific
 annexes.
 

 
3.3
 ENS
 CONTROL
 PANEL
 SCREEN
 IMAGES
 
The
 following
 screen
 images
 demonstrate
 the
 process
 used
 by
 system
 operators
 preparing
 to
 issue
 a
 notification:
 
Figure
 3.1:
 PSUTXT
 ENS
 Login
 Screen
 1
 
 


 
The
 URL
 to
 login
 as
 an
 administrator
 of
 the
 PSUTXT
 system
 is
 
https://www.e2campus.net/my/psu/admin/index.htm
 online.
 If
 you
 do
 not
 already
 have
 this
 site
 bookmarked
 in
 
your
 browser,
 you
 should
 do
 that
 now
 so
 you
 don’t
 have
 to
 look
 it
 up
 in
 an
 emergency.
 Do
 this
 for
 both
 your
 
desktop
 computer
 and
 your
 laptop,
 if
 you
 have
 one.
 

 


 

12
 

 

 
Figure
 3.2:
 PSUTXT
 ENS
 Login
 Screen
 2
 
 

Emergency
 Notification
 System
 Protocols
 


 


 

PSUTXT
 also
 has
 a
 smart
 phone-­‐friendly,
 text-­‐only
 site,
 found
 at
 
https://www.e2campus.net/mobile/?aref=9787a8c04d63a40c5d4ed22725b678b9
 online.
 If
 you
 have
 a
 BlackBerry,
 
iPhone,
 Droid
 or
 other
 smartphone,
 email
 this
 URL
 to
 yourself
 and
 add
 it
 to
 your
 bookmarks
 in
 your
 phone
 so
 you
 
can
 send
 a
 PSUTXT
 message
 from
 your
 phone
 if
 needed.
 Again,
 do
 this
 now
 so
 you
 don’t
 have
 to
 search
 for
 the
 URL
 
in
 an
 emergency.
 


 


 

13
 

 

 
Figure
 3.3:
 PSUTXT
 ENS
 Dashboard
 Screen
 1
 
 

Emergency
 Notification
 System
 Protocols
 


 
Back
 on
 the
 regular
 PSUTXT
 site,
 once
 you
 log
 in
 you’ll
 come
 to
 the
 Dashboard
 page.
 From
 here,
 click
 on
 the
 “Send
 
Message”
 button
 to
 send
 a
 message.
 You
 also
 can
 click
 on
 the
 “Messages”
 link
 in
 the
 orange
 tab
 bar.
 

 

 


 

14
 

 

 
Figure
 3.4:
 PSUTXT
 ENS
 Dashboard
 Screen
 2
 
 

Emergency
 Notification
 System
 Protocols
 


 


 
When
 you
 click
 on
 the
 “Send
 Message”
 button
 or
 “Messages”
 link,
 you’ll
 arrive
 at
 this
 page.
 To
 send
 an
 alert
 to
 
campus,
 check
 the
 box
 next
 to
 [CAMPUS
 NAME]
 alerts.
 The
 services
 in
 the
 right-­‐hand
 column
 will
 be
 pre-­‐checked
 
by
 default.
 

 

15
 

 

 
Figure
 3.5:
 PSUTXT
 ENS
 Dashboard
 Screen
 3
 
 

Emergency
 Notification
 System
 Protocols
 


 
Choose
 the
 appropriate
 template
 for
 the
 situation.
 

 


 


 

16
 

 

 
Figure
 3.6:
 PSUTXT
 ENS
 Dashboard
 Screen
 4
 
 

Emergency
 Notification
 System
 Protocols
 


 
Add
 the
 appropriate
 approved
 subject
 line
 (see
 chart
 in
 Section
 4).
 Adjust
 the
 message
 to
 include
 the
 location.
 If
 
other
 details
 are
 known
 they
 also
 may
 be
 included.
 When
 ready,
 hit
 "Send
 Message
 Now"
 button.
 

 


 


 

17
 

 

Emergency
 Notification
 System
 Protocols
 


 

4.
 EMERGENCY
 MESSAGE
 CONTENT
 GUIDELINES
 AND
 TEMPLATES
 
This
 section
 includes
 a
 matrix
 of
 messaging
 guidelines
 and
 templates.
 Staff
 with
 the
 authority
 to
 develop
 and
 
approve
 notifications
 may
 use
 the
 templates
 provided
 on
 the
 following
 pages
 or
 customize
 the
 notification
 
message.
 
PSUTXT
 ENS
 notifications
 generated
 via
 these
 Protocols
 will
 follow
 specific
 formatting
 to
 be
 usable
 regardless
 of
 
distribution
 channel.
 Messages
 will
 consist
 of
 no
 more
 than
 140
 characters,
 including
 subject
 line.
 Such
 messages
 
will
 contain
 (at
 a
 minimum)
 the
 following
 information,
 in
 this
 order:
 
1.
2.
3.
4.

Subject
 line
 in
 the
 format
 of
 "[Campus
 Name]
 alert"
 
Nature
 of
 the
 incident
 
 
Location
 
 
Actions
 to
 be
 taken
 by
 affected
 populations
 


 
As
 soon
 as
 possible
 following
 the
 issuance
 of
 an
 emergency
 notification,
 the
 Penn
 State
 homepage
 and/or
 a
 
campus-­‐specific
 website
 will
 contain
 additional
 and/or
 supplemental
 information
 about
 the
 alert
 and/or
 the
 
incident.
 These
 will
 provide
 instructions
 for:
 
1.
2.
3.

Obtaining
 additional
 detailed
 information
 if
 University
 programs
 and/or
 services
 are
 interrupted;
 
 
Receiving
 additional
 updates
 and
 information;
 and/or
 
 
Reporting
 information.
 
 


 
A
 parenthetical
 numeral
 indicating
 the
 number
 of
 characters
 (including
 spaces)
 used
 in
 the
 message
 is
 placed
 after
 
each
 message
 template
 on
 the
 following
 pages.
 Note
 that
 this
 figure
 does
 NOT
 include
 the
 subject
 line,
 because
 
that
 changes
 for
 each
 campus.
 
Approved
 subject
 lines:
 
Campus
 

Subject
 Line
 (count)
 


 

Campus
 

Subject
 Line
 (count)
 

Abington
 
 
Altoona
 
 
Beaver
 
 
Berks
 
 
Brandywine
 
 
Dickinson-­‐Carlisle
 
 
DuBois
 
 
Erie
 
 
Fayette
 
 
Great
 Valley
 
 
Greater
 Allegheny
 
 
Harrisburg
 
 

 

Abington
 alert
 (14)
 
Altoona
 alert
 (13)
 
Beaver
 alert
 (12)
 
Berks
 alert
 (11)
 
Brandywine
 alert
 (16)
 
Law-­‐Carlisle
 alert
 (18)
 
DuBois
 alert
 (12)
 
Behrend
 alert
 (13)
 
Fayette
 alert
 (13)
 
Great
 Valley
 alert
 (18)
 
G-­‐Allegheny
 alert
 (17)
 
Harrisburg
 alert
 (16)
 


 

 

 

 

 

 

 

 

 

 

 

 

Hazleton
 
 
Hershey
 
 
Lehigh
 Valley
 
 
Mont
 Alto
 
 
New
 Kensington
 
 
Schuylkill
 
 
Shenango
 
 
University
 Park
 
 
Wilkes-­‐Barre
 
 
Worthington
 Scranton
 
 
York
 
 

 

Hazleton
 alert
 (14)
 
Hershey
 alert
 (13)
 
Lehigh
 Valley
 alert
 (19)
 
Mont
 Alto
 alert
 (15)
 
New
 Kensington
 alert
 (20)
 
Schuylkill
 alert
 (16)
 
Shenango
 alert
 (14)
 
UPark
 alert
 (11)
 
Wilkes-­‐Barre
 alert
 (18)
 
W-­‐Scranton
 alert
 (16)
 
York
 alert
 (10)
 

 


 

18
 

 

Emergency
 Notification
 System
 Protocols
 


 

Table
 4.1:
 Approved
 Emergency
 Notification
 Message
 Templates
 
Notification
 Level
 

Scenario
 

IMMEDIATE
 

URGENT
 

Person
 with
 Gun
 

Person
 w/gun
 reported
 near
 
(LOCATION).
 Stay
 inside.
 Secure
 
doors.
 Police
 responding.
 Call
 911
 for
 
help.
 (103)
 

Person
 w/gun
 reported
 near
 
(LOCATION).
 Stay
 inside.
 Secure
 
doors.
 Police
 responding.
 Call
 911
 
for
 help.
 (103)
 

This
 is
 an
 all-­‐clear
 notification.
 The
 
emergency
 at
 (LOCATION)
 has
 
ended.
 Details:
 http://live.psu.edu.
 
(103)
 

Active
 Shooter
 

Shots
 fired-­‐(LOCATION).
 Secure
 
doors.
 Take
 shelter.
 Be
 silent
 &
 
still.
 Silence
 phones.
 Call
 911
 for
 
help.
 (105)
 

(NATURE
 OF
 INCIDENT)-­‐(LOCATION).
 
Secure
 doors.
 Take
 shelter.
 Be
 silent
 
&
 still.
 Silence
 phones.
 Call
 911
 for
 
help.
 (114)
 

This
 is
 an
 all-­‐clear
 notification.
 The
 
emergency
 at
 (LOCATION)
 has
 
ended.
 Details:
 http://live.psu.edu.
 
(103)
 

Hostage
 Situation
 

Hostage
 situation-­‐(LOCATION).
 Take
 
shelter.
 Follow
 official
 instructions.
 
Call
 911
 for
 help.
 Avoid
 area.
 (104)
 

(NATURE
 OF
 INCIDENT)-­‐(LOCATION).
 
Take
 shelter.
 Follow
 official
 
instructions.
 Call
 911
 for
 help.
 Avoid
 
area.
 (107)
 

This
 is
 an
 all-­‐clear
 notification.
 The
 
emergency
 at
 (LOCATION)
 has
 
ended.
 Details:
 http://live.psu.edu.
 
(103)
 

Explosion
 

Explosion-­‐evacuate
 (LOCATION)
 
immediately.
 Follow
 official
 
instructions.
 Call
 911
 for
 help.
 Avoid
 
area.
 (103)
 

(NATURE
 OF
 INCIDENT)-­‐(LOCATION).
 
Follow
 official
 instructions.
 Call
 911
 
for
 help.
 Avoid
 area.
 (93)
 

This
 is
 an
 all-­‐clear
 notification.
 The
 
emergency
 at
 (LOCATION)
 has
 
ended.
 Details:
 http://live.psu.edu.
 
(103)
 

Hazmat
 Spill
 or
 Leak
 
 

Hazardous
 spill
 in
 (LOCATION).
 
Evacuate
 immediately.
 Follow
 official
 
instructions.
 Avoid
 area.
 (94)
 

Hazardous
 spill
 in
 (LOCATION).
 
Evacuate
 immediately.
 Follow
 official
 
instructions.
 Avoid
 area.
 (94)
 

This
 is
 an
 all-­‐clear
 notification.
 The
 
emergency
 at
 (LOCATION)
 has
 
ended.
 Details:
 http://live.psu.edu.
 
(103)
 


 


 


 

ALL
 CLEAR
 

19
 

 

Emergency
 Notification
 System
 Protocols
 


 

 

 
Scenario
 

Notification
 Level
 
IMMEDIATE
 

URGENT
 

ALL
 CLEAR
 

Bomb
 Threat
 
 

Bomb
 Threat-­‐evacuate
 
(LOCATION)
 immediately.
 Follow
 
official
 instructions.
 Call
 911
 for
 
help.
 Avoid
 area.
 (105)
 
 

Bomb
 Threat-­‐evacuate
 
(LOCATION)
 immediately.
 Follow
 
official
 instructions.
 Call
 911
 for
 
help.
 Avoid
 area.
 (105)
 
 

This
 is
 an
 all-­‐clear
 notification.
 The
 
emergency
 at
 (LOCATION)
 has
 
ended.
 Details:
 http://live.psu.edu.
 
(103)
 

Structural
 Damage
 
 

(NATURE
 OF
 INCIDENT)-­‐evacuate
 
(LOCATION)
 immediately.
 Follow
 
official
 instructions.
 Avoid
 area.
 
(95)
 
 

(NATURE
 OF
 INCIDENT)-­‐evacuate
 
(LOCATION)
 immediately.
 Follow
 
official
 instructions.
 Avoid
 area.
 
(95)
 

This
 is
 an
 all-­‐clear
 notification.
 The
 
emergency
 at
 (LOCATION)
 has
 
ended.
 Details:
 http://live.psu.edu.
 
(103)
 

Report
 of
 Shots
 Fired
 
 

Gun
 shots
 reported-­‐(LOCATION).
 
Stay
 inside.
 Secure
 doors.
 
Emergency
 personnel
 responding.
 
Call
 911
 for
 help.
 (107)
 

(NATURE
 OF
 INCIDENT)-­‐
(LOCATION).
 Stay
 inside.
 Secure
 
doors.
 Police
 responding.
 Call
 911
 
for
 help.
 (97)
 

This
 is
 an
 all-­‐clear
 notification.
 The
 
emergency
 at
 (LOCATION)
 has
 
ended.
 Details:
 http://live.psu.edu.
 
(103)
 

Hostile
 Intruder
 
 

Hostile
 intruder-­‐(LOCATION).
 
Secure
 doors.
 Take
 shelter.
 Be
 
silent.
 Silence
 phones.
 Do
 not
 
provoke.
 Call
 911
 for
 help.
 (118)
 

(NATURE
 OF
 INCIDENT)-­‐
(LOCATION).
 Secure
 doors.
 Take
 
shelter.
 Call
 911
 for
 help.
 Avoid
 
area.
 (91)
 

This
 is
 an
 all-­‐clear
 notification.
 The
 
emergency
 at
 (LOCATION)
 has
 
ended.
 Details:
 http://live.psu.edu.
 
(103)
 

Personal
 Threat/
 Assault
 
 

(NATURE
 OF
 INCIDENT)-­‐
(LOCATION).
 Secure
 doors.
 Take
 
shelter.
 Do
 not
 provoke.
 Call
 911
 
for
 help.
 Avoid
 area.
 (107)
 

(NATURE
 OF
 INCIDENT)-­‐
(LOCATION).
 Secure
 doors.
 Take
 
shelter.
 Do
 not
 provoke.
 Call
 911
 
for
 help.
 Avoid
 area.
 (107)
 

This
 is
 an
 all-­‐clear
 notification.
 The
 
emergency
 at
 (LOCATION)
 has
 
ended.
 Details:
 http://live.psu.edu.
 
(103)
 


 

20
 

 

Emergency
 Notification
 System
 Protocols
 


 

 

 
Notification
 Level
 

Scenario
 

IMMEDIATE
 

URGENT
 

ALL
 CLEAR
 

Fire-­‐evacuate
 (LOCATION)
 
immediately.
 Follow
 official
 
instructions.
 Avoid
 elevators.
 Call
 
911
 for
 help.
 Avoid
 area.
 (115)
 

Fire
 at
 (LOCATION).
 Follow
 official
  This
 is
 an
 all-­‐clear
 notification.
 The
 
emergency
 at
 (LOCATION)
 has
 
instructions.
 Call
 911
 for
 help.
 
ended.
 Details:
 http://live.psu.edu.
 
Avoid
 area.
 (80)
 
 

Bomb
 or
 Explosive
 Device
 
 

Suspected
 explosive
 at
 
(LOCATION).
 Evacuate
 
immediately.
 Follow
 official
 
instructions.
 Call
 911
 for
 help.
 
Avoid
 area.
 (117)
 

Suspected
 explosive
 at
 
(LOCATION).
 Evacuate
 
immediately.
 Follow
 official
 
instructions.
 Call
 911
 for
 help.
 
Avoid
 area.
 (117)
 

This
 is
 an
 all-­‐clear
 notification.
 The
 
emergency
 at
 (LOCATION)
 has
 
ended.
 Details:
 http://live.psu.edu.
 
(103)
 

Health
 Threat
 
 

N/A
 
 

(NATURE
 OF
 INCIDENT)-­‐
(LOCATION-­‐IF
 APPLICABLE)-­‐
(INSTRUCTIONS)
 
 

This
 is
 an
 all-­‐clear
 notification.
 The
 
emergency
 at
 (LOCATION)
 has
 
ended.
 Details:
 http://live.psu.edu.
 
(103)
 

Weather
 Emergency
 
 

This
 is
 an
 all-­‐clear
 notification.
 The
 
(NATURE
 OF
 ALERT)
 issued
 for
 
(NATURE
 OF
 ALERT)
 issued
 for
 
(LOCATION).
 Seek
 shelter
 indoors.
  (LOCATION).
 Seek
 shelter
 indoors.
  emergency
 at
 (LOCATION)
 has
 
ended.
 Details:
 http://live.psu.edu.
 
Avoid
 windows/doorways.
 (86)
 
Avoid
 windows/doorways.
 (86)
 
 

Fire
 
 

(103)
 

(103)
 

Tornado
 Warning
 


 

Tornado
 Warning
 for
 (LOCATION).
 
Move
 indoors
 to
 a
 low
 level
 or
 
interior
 space.
 Stay
 away
 from
 
windows,
 glass
 walls.
 (115)
 

Tornado
 Warning
 for
 (LOCATION).
 
Move
 indoors
 to
 a
 low
 level
 or
 
interior
 space.
 Stay
 away
 from
 
windows,
 glass
 walls.
 (115)
 

This
 is
 an
 all-­‐clear
 notification.
 The
 
emergency
 at
 (LOCATION)
 has
 
ended.
 Details:
 http://live.psu.edu.
 
(103)
 

21
 

 

Emergency
 Notification
 System
 Protocols
 


 

 

 
Notification
 Level
 

Scenario
 

IMMEDIATE
 

URGENT
 

Flooding
 
 

Flood
 at
 (LOCATION).
 Seek
 higher
 
ground.
 Follow
 official
 
instructions.
 Do
 not
 try
 to
 drive.
 
(91)
 

Flood
 at
 (LOCATION).
 Seek
 higher
 
ground.
 Follow
 official
 
instructions.
 Do
 not
 try
 to
 drive.
 
(91)
 
 

This
 is
 an
 all-­‐clear
 notification.
 The
 
emergency
 at
 (LOCATION)
 has
 
ended.
 Details:
 http://live.psu.edu.
 
(103)
 

Utility
 Failure
 
 

N/A
 
 

(NATURE
 OF
 INCIDENT)-­‐
(LOCATION).
 Follow
 official
 
instructions.
 Avoid
 area.
 (74)
 
 

This
 is
 an
 all-­‐clear
 notification.
 The
 
emergency
 at
 (LOCATION)
 has
 
ended.
 Details:
 http://live.psu.edu.
 
(103)
 

Custom
 
 

(NATURE
 OF
 INCIDENT)-­‐
 
(LOCATION)-­‐
 (INSTRUCTIONS)
 
 

(NATURE
 OF
 INCIDENT)-­‐
(LOCATION)-­‐
 (INSTRUCTIONS)
 
 

This
 is
 an
 all-­‐clear
 notification.
 The
 
emergency
 at
 (LOCATION)
 has
 
ended.
 Details:
 http://live.psu.edu.
 
(103)
 

Suspicious
 package
 

N/A
 

Suspicious
 package
 at
 
(LOCATION).
 Evacuate
 
immediately.
 Avoid
 area.
 Police
 
responding.
 (86)
 

 

This
 is
 an
 all-­‐clear
 notification.
 The
 
emergency
 at
 (LOCATION)
 has
 
ended.
 Details:
 http://live.psu.edu.
 
(103)
 

Campus
 closing/delay
 

N/A
 

Classes
 canceled/delayed
 (TWO
 
HOURS)
 due
 to
 inclement
 weather.
 
Info:
 http://live.psu.edu/story/36230
 
(100)
 

N/A
 

Test
 
 

TEST:
 PSUTXT
 Alerts
 This
 is
 a
 test
 of
 the
 
PSUTXT
 Alerts
 system.
 No
 action
 needed.
 
Thanks
 for
 participating.
 (107)
 


 
N/A
 
 

ALL
 CLEAR
 

N/A
 

22
 

 

Emergency
 Notification
 System
 Protocols
 


 

 

 

 

5.
 EMERGENCY
 NOTIFICATION
 SYSTEM
 MESSAGE
 CHANNELS
 AND
 OPERATIONAL
 INSTRUCTIONS
 
This
 section
 presents
 a
 matrix
 of
 the
 PSUTXT
 ENS
 notification
 channel
 with
 operational
 instructions.
 
Table
 5.1:
 Notification
 Channels
 and
 Operational
 Instructions
 
System
 
PSUTXT
 Alerts
 


 

 

Description
 

Use
 

Instructions
 

System
 Operator
 

Web-­‐enabled
 
ENS
 
management
 
interface
 that
 
sends
 
notifications
 
to:
 
 

 SMS
 or
 text
 
messages
 
 

 Email
 
 

 Penn
 State
 
Facebook
 
page
 
 

 PSUTXT
 
Twitter
 feed
 


 Immediate,
 
Urgent,
 Status
 
Update/All
 
Clear
 
Notifications
 
 

 System
 tests
 

Log
 into
 PSUTXT
 Emergency
 Notification
 System
 at:
 
https://www.e2campus.net/my/psu/admin/index.htm
 or
 if
 on
 a
 smartphone
 login
 
using
 smartphone
 site
 at
 
https://www.e2campus.net/mobile/?aref=9787a8c04d63a40c5d4ed22725b678b9
 

 Use
 your
 login
 at
 the
 prompt
 •
 At
 the
 Dashboard
 screen,
 select
 the
 Messages
 
link
 •
 Select
 the
 [CAMPUS
 NAME]
 alert
 group
 and
 load
 the
 appropriate
 template
 •
 
Fill
 in
 the
 details
 of
 location
 and
 any
 additional
 words.
 •
 Note
 that
 you
 have
 a
 
maximum
 of
 140
 characters,
 including
 spaces
 and
 including
 the
 subject
 line
 •
 
When
 ready
 to
 send
 the
 message,
 click
 on
 the
 "Send
 Message
 Now"
 button
 •
 
When
 the
 confirmation
 box
 opens,
 click
 "OK"
 if
 you
 are
 ready
 to
 send
 the
 
message,
 or
 "Cancel"
 if
 you
 need
 to
 make
 changes.
 


 PSUPD
 
Dispatcher/PSUPD
 
Officer
 in
 Charge
 •
 
Senior
 Vice
 
President
 for
 
Finance
 and
 
Business
 •
 
Assistant
 Vice
 
President
 for
 Police
 
&
 Public
 Safety
 •
 
Vice
 President
 for
 
University
 
Relations
 •
 Other
 
trained
 authorizer
 
and
 issuers
 

23
 

 

Emergency
 Notification
 System
 Protocols
 


 

6.
 LEGAL
 
The
 information
 contained
 in
 these
 Protocols
 has
 been
 prepared
 for
 use
 by
 Penn
 State
 University.
 The
 information
 
is
 guidance
 for
 issuance
 of
 an
 emergency
 alert,
 recognizing
 that
 individual
 circumstance
 or
 events
 not
 anticipated
 
by
 these
 Protocols
 may
 occur.
 The
 experience
 and
 judgment
 of
 those
 utilizing
 these
 Protocols
 is
 an
 important
 
consideration
 in
 how
 and
 when
 these
 Protocols
 are
 utilized
 and
 when
 an
 alert
 is
 issued.
 The
 content
 represents
 
the
 best
 opinions
 on
 the
 subject.
 No
 warranty,
 guarantee
 or
 representation
 is
 made
 by
 the
 University
 of
 the
 
sufficiency
 of
 the
 information
 contained
 herein
 and
 the
 University
 assumes
 no
 responsibility
 in
 connection
 
therewith.
 These
 Protocols
 are
 intended
 to
 provide
 guidelines
 for
 safe
 practices;
 therefore,
 it
 cannot
 be
 assumed
 
that
 all
 plausible
 and
 non-­‐plausible
 scenarios
 are
 contained
 in
 this
 document,
 or
 that
 other
 or
 additional
 
information
 or
 measures
 may
 not
 be
 required.

24
 

 

Emergency
 Notification
 System
 Protocols
 


 

7.
 APPENDIX
 I
 
PSUTXT
 Administrators
 
Last
 Name
 

First
 Name
 

Job
 title
 

e-­‐mail
 address
 

Home
 Campus
 

Groups
 

Foreman
 

James
 

Director
 of
 Information
 Technology
 

[email protected]
 

Abington
 

Abington
 

Hollenbach
 

Dale
 

Senior
 Director
 of
 Business
 Services
 

[email protected]
 

Abington
 

Abington
 

Hopf
 

Jim
 

Web
 Marketing
 Manager
 

[email protected]
 

Abington
 

Abington
 

Marsh
 

Chuck
 

Director
 of
 University
 Relations
 and
 Marketing
 

[email protected]
 

Abington
 

Abington
 

O'Harrow
 

Jonathan
 

Webmaster
 

[email protected]
 

Altoona
 

Altoona
 

Routch
 

Shari
 

Director
 of
 University
 Relations
 

[email protected]
 

Altoona
 

Altoona
 

Benscoter
 

Cathy
 

Marketing
 and
 Web
 Specialist
 

[email protected]
 

Beaver
 

Beaver
 

Froats
 

Ted
 

Manager
 of
 Information
 Technology
 

[email protected]
 

Beaver
 

Beaver
 

Krebs
 

Amy
 

Director
 of
 Campus
 and
 Community
 Relations
 

[email protected]
 

Beaver
 

Beaver
 

Taiclet
 

Luke
 

Financial
 Officer
 

[email protected]
 

Beaver
 

Beaver
 

Bauman
 

Jane
 

Marketing
 and
 Advertising
 Assistant
 

[email protected]
 

Berks
 

Berks
 

Berry
 

Kim
 

Senior
 Director
 of
 Business
 and
 Operations
 

[email protected]
 

Berks
 

Berks
 

Dawson
 

Mark
 

Assistant
 Director
 of
 Business
 Services
 

[email protected]
 
 

Berks
 

Berks
 

Hillkirk
 

Keith
 

Chancellor
 

[email protected]
 

Berks
 

Berks
 

Weidman
 

Lisa
 

Director
 of
 University
 Relations
 

[email protected]
 

Berks
 

Berks
 

Bludman
 

Helene
 

Director
 of
 Marketing
 and
 University
 Relations
 

[email protected]
 

Brandywine
 

Brandywine
 

deGategno
 

Paul
 

Director
 of
 Academic
 Affairs
 

[email protected]
 

Brandywine
 

Brandywine
 

Erie
 

Deb
 

Director
 of
 Enrollment
 Management
 

[email protected]
 

Brandywine
 

Brandywine
 

Morgan
 

Jim
 

Director
 of
 Information
 Technology
 

[email protected]
 

Brandywine
 

Brandywine
 

Shupp
 

Matthew
 

Director
 of
 Student
 Affairs
 

[email protected]
 

Brandywine
 

Brandywine
 

Yerges
 

Lisa
 

Director
 of
 Business
 Services
 

[email protected]
 

Brandywine
 

Brandywine
 

Foreman
 

Ellen
 

Director,
 Marketing
 and
 Communications
 

[email protected]
 

Dickinson-­‐Carlisle
 

Dickinson-­‐Carlisle
 

Orner
 

Doris
 

Financial
 Officer
 

[email protected]
 

Dickinson-­‐Carlisle
 

Dickinson-­‐Carlisle
 

25
 

 

Emergency
 Notification
 System
 Protocols
 


 
Last
 Name
 

First
 Name
 

Job
 title
 

e-­‐mail
 address
 

Home
 Campus
 

Groups
 

Parrish
 

Holly
 

Director
 of
 Student
 Services
 

[email protected]
 

Dickinson-­‐Carlisle
 

Dickinson-­‐Carlisle
 

Partin
 

Gail
 

Associate
 Director
 of
 the
 Law
 Library
 

[email protected]
 

Dickinson-­‐Carlisle
 

Dickinson-­‐Carlisle
 

Pratt
 

Carla
 

Associate
 Dean
 for
 Academic
 Affairs
 

[email protected]
 

Dickinson-­‐Carlisle
 

Dickinson-­‐Carlisle
 

Souders
 

Karlisma
 

Director
 of
 Business
 Services
 

[email protected]
 

Dickinson-­‐Carlisle
 

Dickinson-­‐Carlisle
 

Colleen
 

Toomey
 

[email protected]
 

Dickinson-­‐Carlisle
 

Dickinson-­‐Carlisle
 

Hart
 

Brian
 

Associate
 Dean
 for
 Policy,
 Planning
 and
 Strategic
 
Relations
 
Director
 of
 Information
 Technology
 

[email protected]
 

DuBois
 

DuBois
 

Luchini
 

John
 

Director
 of
 Business
 &
 Finance
 

[email protected]
 

DuBois
 

DuBois
 

Duda
 

Jen
 

E-­‐Communications
 Coordinator
 

[email protected]
 

Erie
 

Erie
 

Geering
 

Randy
 

Director
 of
 Business
 and
 Operations
 

[email protected]
 

Erie
 

Erie
 

Gonda
 

Bill
 

Director,
 Marketing
 Communication
 

[email protected]
 

Erie
 

Erie
 

Miller
 

Ken
 

Erie
 

Erie
 

Brimo-­‐Cox
 

Susan
 

Director
 of
 Student
 Affairs
 and
 Institutional
 Research
  [email protected]
 
and
 Planning
 
Director
 of
 Marketing
 and
 Communications
 
[email protected]
 

Fayette
 

Fayette
 

Congelio
 

Paula
 

Director
 of
 Finance
 and
 Business
 

[email protected]
 

Fayette
 

Fayette
 

Hager
 

Bill
 

Web
 Designer
 and
 Public
 Relations
 Assistant
 

[email protected]
 

Fayette
 

Fayette
 

Palmer
 

Dee
 

Computer
 Information
 Specialist
 

[email protected]
 

Fayette
 

Fayette
 

Holway
 

Carla
 

[email protected]
 
 

Great
 Valley
 

Great
 Valley
 

Shea
 

Trish
 

Director
 of
 Enrollment
 Management
 and
 Student
 
Services
 
Director
 of
 Communications
 

[email protected]
 

Great
 Valley
 

Great
 Valley
 

Curinga
 

Linda
 

Manager,
 Marketing
 and
 Communications
 

[email protected]
 

Greater
 Allegheny
  Greater
 Allegheny
 

Signorella
 

Margaret
 

Interim
 Director
 of
 Academic
 Affairs
 

[email protected]
 

Greater
 Allegheny
  Greater
 Allegheny
 

Urey
 

Kirk
 

Director,
 Business
 and
 Finance
 

[email protected]
 

Greater
 Allegheny
  Greater
 Allegheny
 

Waller
 

Vince
 

Chief
 of
 campus
 police
 

[email protected]
 

Greater
 Allegheny
  Greater
 Allegheny
 

Gardner
 

Rebecca
 

Director
 of
 Marketing
 Communications
 

[email protected]
 

Harrisburg
 

Harrisburg
 

Harhigh
 

Yvonne
 

Associate
 Director
 of
 Communications
 

[email protected]
 

Harrisburg
 

Harrisburg
 

Kershner
 

Erick
 

Manager
 Business
 Services
 

[email protected]
 

Harrisburg
 

Harrisburg
 

Stoehr
 

Kevin
 

Chief
 of
 Police
 

[email protected]
 

Harrisburg
 

Harrisburg
 

26
 

 

Emergency
 Notification
 System
 Protocols
 


 
Last
 Name
 

First
 Name
 

Job
 title
 

e-­‐mail
 address
 

Home
 Campus
 

Groups
 

Weaver
 

Chris
 

Web
 manager
 

[email protected]
 

Harrisburg
 

Harrisburg
 

Butchko
 

Tom
 

Director
 of
 Business
 Services
 

[email protected]
 

Hazleton
 

Hazleton
 

Campbell
 

Randall
 

Maintenance
 Supervisor
 

[email protected]
 

Hazleton
 

Hazleton
 

Lawler
 

Gary
 

Chancellor
 

[email protected]
 

Hazleton
 

Hazleton
 

Gilbert
 

Scott
 

Media
 Relations
 Specialist
 

[email protected]
 

Hershey
 

Hershey
 

Kazmar
 

Nicole
 

Specialist,
 Corporate
 Communications
 

[email protected]
 

Hershey
 

Hershey
 

Kissinger
 

Emily
 

Marketing
 Specialist
 

[email protected]
 

Hershey
 

Hershey
 

Manlove
 

Megan
 

Manager,
 Media
 Relations
 and
 Public
 Affairs
 

[email protected]
 

Hershey
 

Hershey
 

Ran
 

Danielle
 

Marketing
 Specialist
 

[email protected]
 

Hershey
 

Hershey
 

Solovey
 

Matt
 

Specialist,
 Science
 Communications
 

[email protected]
 

Hershey
 

Hershey
 

Verdelli
 

Courtney
 

Marketing
 Communications
 Specialist
 

[email protected]
 

Hershey
 

Hershey
 

Goodin
 

Allison
 

Assistant
 Director
 of
 University
 Relations
 

[email protected]
 

Lehigh
 Valley
 

Lehigh
 Valley
 

Morgan
 

Kate
 

Director
 of
 University
 Relations
 

[email protected]
 

Lehigh
 Valley
 

Lehigh
 Valley
 

Yeager
 

Tiffany
 

Director
 of
 Student
 Affairs
 

[email protected]
 

Lehigh
 Valley
 

Lehigh
 Valley
 

Albright
 

Shawn
 

Information
 Technology
 Specialist
 

[email protected]
 

Mont
 Alto
 

Mont
 Alto
 

Fry
 

Kristie
 

Director
 of
 Public
 Relations
 and
 Marketing
 

[email protected]
 

Mont
 Alto
 

Mont
 Alto
 

Ogburn
 

Anthony
 

Information
 Technology
 Specialist
 

[email protected]
 

Mont
 Alto
 

Mont
 Alto
 

Bush
 

Jason
 

Director
 of
 Business
 And
 Finance
 

[email protected]
 

New
 Kensington
 

New
 Kensington
 

Snider
 

Kevin
 

Chancellor
 

[email protected]
 

New
 Kensington
 

New
 Kensington
 

Woodard
 

Bill
 

Alumni
 and
 Public
 Relations
 Specialist
 

[email protected]
 

New
 Kensington
 

New
 Kensington
 

Couch
 

Stephen
 

Interim
 Chancellor
 

[email protected]
 

Schuylkill
 

Schuylkill
 

Holland
 

Cheryl
 

Director
 of
 Business
 Services
 

[email protected]
 

Schuylkill
 

Schuylkill
 

Rayner
 

Bruce
 

Information
 Technology
 Generalist
 

[email protected]
 

Shenango
 

Shenango
 

Singer
 

Gregory
 

Information
 Technology
 Manager
 

[email protected]
 

Shenango
 

Shenango
 

Coakley
 

Bekka
 

Public
 Information
 Officer
 

[email protected]
 

University
 Park
 

ALL
 

Creasy
 

Laurie
 

New
 Media
 Specialist
 

[email protected]
 

University
 Park
 

ALL
 

Jensen
 

Reidar
 

Associate
 Editor
 

[email protected]
 

University
 Park
 

ALL
 

27
 

 

Emergency
 Notification
 System
 Protocols
 


 
Last
 Name
 

First
 Name
 

Job
 title
 

e-­‐mail
 address
 

Home
 Campus
 

Groups
 

Koleno
 

Chris
 

Editorial
 Assistant
 

[email protected]
 

University
 Park
 

ALL
 

Mountz
 

Annemarie
 

Assistant
 Director
 of
 Public
 Information
 

[email protected]
 

University
 Park
 

ALL
 

Powers
 

Lisa
 

Director
 of
 Public
 Information
 

[email protected]
 

University
 Park
 

ALL
 

Rushton
 

Geoff
 

Manager
 of
 Social
 Media
 

[email protected]
 

University
 Park
 

ALL
 

Shockey
 

Jill
 

Manager,
 Penn
 State
 News
 Bureau
 

[email protected]
 

University
 Park
 

ALL
 

Bingaman
 

Aaron
 

Campus
 Emergency
 Planner
 

[email protected]
 

University
 Park
 

ALL
 

Bittner
 

Brian
 

Director
 of
 Emergency
 Management
 

[email protected]
 

University
 Park
 

ALL
 

Gates
 

Gabe
 

Clery
 Compliance
 Coordinator
 

[email protected]
 

University
 Park
 

ALL
 

Soule
 

Pam
 

Emergency
 Management
 Planning
 Manager
 

[email protected]
 

University
 Park
 

ALL
 

Baney
 

Mark
 

Police
 Dispatcher
 

[email protected]
 

University
 Park
 

Brace
 

Christopher
 

Police
 Dispatcher
 

[email protected]
 

University
 Park
 

Brooks
 

Stephanie
 

Police
 Sergeant
 

[email protected]
 

University
 Park
 

Bywater
 

Rebecca
 

Manager,
 Threat
 Assessment/Community
 Education
 

[email protected]
 
 

University
 Park
 

Cover
 

Matt
 

Patrol
 Lieutenant
 

[email protected]
 

University
 Park
 

Delaney
 

Edward
 

Patrol
 Lieutenant
 

[email protected]
 

University
 Park
 

Eirich
 

Michael
 

Police
 Dispatcher
 

[email protected]
 

University
 Park
 

Fultz
 

Matthew
 

Police
 Dispatcher
 

[email protected]
 

University
 Park
 

McClellan
 

Franie
 

Patrol
 Sergeant
 

[email protected]
 

University
 Park
 

Millinder
 

James
 

Police
 Dispatcher
 

[email protected]
 

University
 Park
 

Assistant
 Chief
 of
 Police
 

[email protected]
du
 

University
 Park
 

Emergency
 Management,
 
University
 Park
 
Emergency
 Management,
 
University
 Park
 
Emergency
 Management,
 
University
 Park
 
Emergency
 Management,
 
University
 Park
 
Emergency
 Management,
 
University
 Park
 
Emergency
 Management,
 
University
 Park
 
Emergency
 Management,
 
University
 Park
 
Emergency
 Management,
 
University
 Park
 
Emergency
 Management,
 
University
 Park
 
Emergency
 Management,
 
University
 Park
 
Emergency
 Management,
 
University
 Park
 

Moerschbacher
  Bill
 

28
 

 

Emergency
 Notification
 System
 Protocols
 


 
Last
 Name
 

First
 Name
 

Job
 title
 

e-­‐mail
 address
 

Home
 Campus
 

Groups
 

Parham
 

Tyrone
 

Police
 Chief
 

[email protected]
 
 

University
 Park
 

Peters
 

Todd
 

Police
 Dispatch
 Recorder
 

[email protected]
 

University
 Park
 

Shelow
 

Steve
 

Assistant
 Vice
 President
 for
 Police
 &
 Public
 Safety
 

[email protected]
 

University
 Park
 

Sowerby
 

Tom
 

Deputy
 Chief
 

[email protected]
 

University
 Park
 

Torres
 

John
 

Patrol
 Sergeant
 

[email protected]
 

University
 Park
 

Wagner
 

William
 

Police
 Sergeant
 

[email protected]
 

University
 Park
 

Zajac
 

Jason
 

Police
 Lieutenant
 
 

[email protected]
 

University
 Park
 

Beisel
 

Gary
 

Director
 of
 Safety
 &
 Business
 Services
 

[email protected]
 

Wilkes-­‐Barre
 

Emergency
 Management,
 
University
 Park
 
Emergency
 Management,
 
University
 Park
 
Emergency
 Management,
 
University
 Park
 
Emergency
 Management,
 
University
 Park
 
Emergency
 Management,
 
University
 Park
 
Emergency
 Management,
 
University
 Park
 
Emergency
 Management,
 
University
 Park
 
Wilkes-­‐Barre
 

Chiampi
 

Jeffrey
 
 

Systems
 and
 Network
 Administrator
 

[email protected]
 

Wilkes-­‐Barre
 

Wilkes-­‐Barre
 

Chronowski
 

Caroline
 

Director
 of
 Information
 Technology
 

[email protected]
 

Wilkes-­‐Barre
 

Wilkes-­‐Barre
 

Grogan
 

Gene
 

Director
 of
 Business
 Services
 

[email protected]
 

Worthington
 Scranton
 

Mulvey
 

Marilee
 

Director
 of
 Information
 Technology
 

[email protected]
 

Chlan
 

Adam
 

Web
 Analyst/Designer
 

[email protected]
 
 

Worthington
 
Scranton
 
Worthington
 
Scranton
 
York
 

Dennis
 

Barbara
 

Coordinator
 of
 Publications
 and
 Promotions
 

[email protected]
 

York
 

York
 

Kilmer
 

Jason
 

Associate
 Director,
 Student
 Affairs
 

[email protected]
 

York
 

York
 


 

Worthington
 Scranton
 
York
 

18
 

 

Emergency
 Notification
 System
 Protocols
 


 

Table
 4.1:
 Approved
 Emergency
 Notification
 Message
 Templates
 
Notification
 Level
 

Scenario
 

IMMEDIATE
 

URGENT
 

Person
 with
 Gun
 

Person
 w/gun
 reported
 near
 
(LOCATION).
 Stay
 inside.
 Secure
 
doors.
 Police
 responding.
 Call
 911
 for
 
help.
 (103)
 

Person
 w/gun
 reported
 near
 
(LOCATION).
 Stay
 inside.
 Secure
 
doors.
 Police
 responding.
 Call
 911
 
for
 help.
 (103)
 

This
 is
 an
 all-­‐clear
 notification.
 The
 
emergency
 at
 (LOCATION)
 has
 
ended.
 Details:
 http://live.psu.edu.
 
(103)
 

Active
 Shooter
 

Shots
 fired-­‐(LOCATION).
 Secure
 
doors.
 Take
 shelter.
 Be
 silent
 &
 
still.
 Silence
 phones.
 Call
 911
 for
 
help.
 (105)
 

(NATURE
 OF
 INCIDENT)-­‐(LOCATION).
 
Secure
 doors.
 Take
 shelter.
 Be
 silent
 
&
 still.
 Silence
 phones.
 Call
 911
 for
 
help.
 (114)
 

This
 is
 an
 all-­‐clear
 notification.
 The
 
emergency
 at
 (LOCATION)
 has
 
ended.
 Details:
 http://live.psu.edu.
 
(103)
 

Hostage
 Situation
 

Hostage
 situation-­‐(LOCATION).
 Take
 
shelter.
 Follow
 official
 instructions.
 
Call
 911
 for
 help.
 Avoid
 area.
 (104)
 

(NATURE
 OF
 INCIDENT)-­‐(LOCATION).
 
Take
 shelter.
 Follow
 official
 
instructions.
 Call
 911
 for
 help.
 Avoid
 
area.
 (107)
 

This
 is
 an
 all-­‐clear
 notification.
 The
 
emergency
 at
 (LOCATION)
 has
 
ended.
 Details:
 http://live.psu.edu.
 
(103)
 

Explosion
 

Explosion-­‐evacuate
 (LOCATION)
 
immediately.
 Follow
 official
 
instructions.
 Call
 911
 for
 help.
 Avoid
 
area.
 (103)
 

(NATURE
 OF
 INCIDENT)-­‐(LOCATION).
 
Follow
 official
 instructions.
 Call
 911
 
for
 help.
 Avoid
 area.
 (93)
 

This
 is
 an
 all-­‐clear
 notification.
 The
 
emergency
 at
 (LOCATION)
 has
 
ended.
 Details:
 http://live.psu.edu.
 
(103)
 

Hazmat
 Spill
 or
 Leak
 
 

Hazardous
 spill
 in
 (LOCATION).
 
Evacuate
 immediately.
 Follow
 official
 
instructions.
 Avoid
 area.
 (94)
 

Hazardous
 spill
 in
 (LOCATION).
 
Evacuate
 immediately.
 Follow
 official
 
instructions.
 Avoid
 area.
 (94)
 

This
 is
 an
 all-­‐clear
 notification.
 The
 
emergency
 at
 (LOCATION)
 has
 
ended.
 Details:
 http://live.psu.edu.
 
(103)
 


 


 


 

ALL
 CLEAR
 

19
 

 

Emergency
 Notification
 System
 Protocols
 


 

 

 
Scenario
 

Notification
 Level
 
IMMEDIATE
 

URGENT
 

ALL
 CLEAR
 

Bomb
 Threat
 
 

Bomb
 Threat-­‐evacuate
 
(LOCATION)
 immediately.
 Follow
 
official
 instructions.
 Call
 911
 for
 
help.
 Avoid
 area.
 (105)
 
 

Bomb
 Threat-­‐evacuate
 
(LOCATION)
 immediately.
 Follow
 
official
 instructions.
 Call
 911
 for
 
help.
 Avoid
 area.
 (105)
 
 

This
 is
 an
 all-­‐clear
 notification.
 The
 
emergency
 at
 (LOCATION)
 has
 
ended.
 Details:
 http://live.psu.edu.
 
(103)
 

Structural
 Damage
 
 

(NATURE
 OF
 INCIDENT)-­‐evacuate
 
(LOCATION)
 immediately.
 Follow
 
official
 instructions.
 Avoid
 area.
 
(95)
 
 

(NATURE
 OF
 INCIDENT)-­‐evacuate
 
(LOCATION)
 immediately.
 Follow
 
official
 instructions.
 Avoid
 area.
 
(95)
 

This
 is
 an
 all-­‐clear
 notification.
 The
 
emergency
 at
 (LOCATION)
 has
 
ended.
 Details:
 http://live.psu.edu.
 
(103)
 

Report
 of
 Shots
 Fired
 
 

Gun
 shots
 reported-­‐(LOCATION).
 
Stay
 inside.
 Secure
 doors.
 
Emergency
 personnel
 responding.
 
Call
 911
 for
 help.
 (107)
 

(NATURE
 OF
 INCIDENT)-­‐
(LOCATION).
 Stay
 inside.
 Secure
 
doors.
 Police
 responding.
 Call
 911
 
for
 help.
 (97)
 

This
 is
 an
 all-­‐clear
 notification.
 The
 
emergency
 at
 (LOCATION)
 has
 
ended.
 Details:
 http://live.psu.edu.
 
(103)
 

Hostile
 Intruder
 
 

Hostile
 intruder-­‐(LOCATION).
 
Secure
 doors.
 Take
 shelter.
 Be
 
silent.
 Silence
 phones.
 Do
 not
 
provoke.
 Call
 911
 for
 help.
 (118)
 

(NATURE
 OF
 INCIDENT)-­‐
(LOCATION).
 Secure
 doors.
 Take
 
shelter.
 Call
 911
 for
 help.
 Avoid
 
area.
 (91)
 

This
 is
 an
 all-­‐clear
 notification.
 The
 
emergency
 at
 (LOCATION)
 has
 
ended.
 Details:
 http://live.psu.edu.
 
(103)
 

Personal
 Threat/
 Assault
 
 

(NATURE
 OF
 INCIDENT)-­‐
(LOCATION).
 Secure
 doors.
 Take
 
shelter.
 Do
 not
 provoke.
 Call
 911
 
for
 help.
 Avoid
 area.
 (107)
 

(NATURE
 OF
 INCIDENT)-­‐
(LOCATION).
 Secure
 doors.
 Take
 
shelter.
 Do
 not
 provoke.
 Call
 911
 
for
 help.
 Avoid
 area.
 (107)
 

This
 is
 an
 all-­‐clear
 notification.
 The
 
emergency
 at
 (LOCATION)
 has
 
ended.
 Details:
 http://live.psu.edu.
 
(103)
 


 

20
 

 

Emergency
 Notification
 System
 Protocols
 


 

 

 
Notification
 Level
 

Scenario
 

IMMEDIATE
 

URGENT
 

ALL
 CLEAR
 

Fire-­‐evacuate
 (LOCATION)
 
immediately.
 Follow
 official
 
instructions.
 Avoid
 elevators.
 Call
 
911
 for
 help.
 Avoid
 area.
 (115)
 

Fire
 at
 (LOCATION).
 Follow
 official
  This
 is
 an
 all-­‐clear
 notification.
 The
 
emergency
 at
 (LOCATION)
 has
 
instructions.
 Call
 911
 for
 help.
 
ended.
 Details:
 http://live.psu.edu.
 
Avoid
 area.
 (80)
 
 

Bomb
 or
 Explosive
 Device
 
 

Suspected
 explosive
 at
 
(LOCATION).
 Evacuate
 
immediately.
 Follow
 official
 
instructions.
 Call
 911
 for
 help.
 
Avoid
 area.
 (117)
 

Suspected
 explosive
 at
 
(LOCATION).
 Evacuate
 
immediately.
 Follow
 official
 
instructions.
 Call
 911
 for
 help.
 
Avoid
 area.
 (117)
 

This
 is
 an
 all-­‐clear
 notification.
 The
 
emergency
 at
 (LOCATION)
 has
 
ended.
 Details:
 http://live.psu.edu.
 
(103)
 

Health
 Threat
 
 

N/A
 
 

(NATURE
 OF
 INCIDENT)-­‐
(LOCATION-­‐IF
 APPLICABLE)-­‐
(INSTRUCTIONS)
 
 

This
 is
 an
 all-­‐clear
 notification.
 The
 
emergency
 at
 (LOCATION)
 has
 
ended.
 Details:
 http://live.psu.edu.
 
(103)
 

Weather
 Emergency
 
 

This
 is
 an
 all-­‐clear
 notification.
 The
 
(NATURE
 OF
 ALERT)
 issued
 for
 
(NATURE
 OF
 ALERT)
 issued
 for
 
(LOCATION).
 Seek
 shelter
 indoors.
  (LOCATION).
 Seek
 shelter
 indoors.
  emergency
 at
 (LOCATION)
 has
 
ended.
 Details:
 http://live.psu.edu.
 
Avoid
 windows/doorways.
 (86)
 
Avoid
 windows/doorways.
 (86)
 
 

Fire
 
 

(103)
 

(103)
 

Tornado
 Warning
 


 

Tornado
 Warning
 for
 (LOCATION).
 
Move
 indoors
 to
 a
 low
 level
 or
 
interior
 space.
 Stay
 away
 from
 
windows,
 glass
 walls.
 (115)
 

Tornado
 Warning
 for
 (LOCATION).
 
Move
 indoors
 to
 a
 low
 level
 or
 
interior
 space.
 Stay
 away
 from
 
windows,
 glass
 walls.
 (115)
 

This
 is
 an
 all-­‐clear
 notification.
 The
 
emergency
 at
 (LOCATION)
 has
 
ended.
 Details:
 http://live.psu.edu.
 
(103)
 

21
 

 

Emergency
 Notification
 System
 Protocols
 


 

 

 
Notification
 Level
 

Scenario
 

IMMEDIATE
 

URGENT
 

Flooding
 
 

Flood
 at
 (LOCATION).
 Seek
 higher
 
ground.
 Follow
 official
 
instructions.
 Do
 not
 try
 to
 drive.
 
(91)
 

Flood
 at
 (LOCATION).
 Seek
 higher
 
ground.
 Follow
 official
 
instructions.
 Do
 not
 try
 to
 drive.
 
(91)
 
 

This
 is
 an
 all-­‐clear
 notification.
 The
 
emergency
 at
 (LOCATION)
 has
 
ended.
 Details:
 http://live.psu.edu.
 
(103)
 

Utility
 Failure
 
 

N/A
 
 

(NATURE
 OF
 INCIDENT)-­‐
(LOCATION).
 Follow
 official
 
instructions.
 Avoid
 area.
 (74)
 
 

This
 is
 an
 all-­‐clear
 notification.
 The
 
emergency
 at
 (LOCATION)
 has
 
ended.
 Details:
 http://live.psu.edu.
 
(103)
 

Custom
 
 

(NATURE
 OF
 INCIDENT)-­‐
 
(LOCATION)-­‐
 (INSTRUCTIONS)
 
 

(NATURE
 OF
 INCIDENT)-­‐
(LOCATION)-­‐
 (INSTRUCTIONS)
 
 

This
 is
 an
 all-­‐clear
 notification.
 The
 
emergency
 at
 (LOCATION)
 has
 
ended.
 Details:
 http://live.psu.edu.
 
(103)
 

Suspicious
 package
 

N/A
 

Suspicious
 package
 at
 
(LOCATION).
 Evacuate
 
immediately.
 Avoid
 area.
 Police
 
responding.
 (86)
 

 

This
 is
 an
 all-­‐clear
 notification.
 The
 
emergency
 at
 (LOCATION)
 has
 
ended.
 Details:
 http://live.psu.edu.
 
(103)
 

Campus
 closing/delay
 

N/A
 

Classes
 canceled/delayed
 (TWO
 
HOURS)
 due
 to
 inclement
 weather.
 
Info:
 http://live.psu.edu/story/36230
 
(100)
 

N/A
 

Test
 
 

TEST:
 PSUTXT
 Alerts
 This
 is
 a
 test
 of
 the
 
PSUTXT
 Alerts
 system.
 No
 action
 needed.
 
Thanks
 for
 participating.
 (107)
 


 
N/A
 
 

ALL
 CLEAR
 

N/A
 

22
 

 

Emergency
 Notification
 System
 Protocols
 


 

 

 

 

5.
 EMERGENCY
 NOTIFICATION
 SYSTEM
 MESSAGE
 CHANNELS
 AND
 OPERATIONAL
 INSTRUCTIONS
 
This
 section
 presents
 a
 matrix
 of
 the
 PSUTXT
 ENS
 notification
 channel
 with
 operational
 instructions.
 
Table
 5.1:
 Notification
 Channels
 and
 Operational
 Instructions
 
System
 
PSUTXT
 Alerts
 


 

 

Description
 

Use
 

Instructions
 

System
 Operator
 

Web-­‐enabled
 
ENS
 
management
 
interface
 that
 
sends
 
notifications
 
to:
 
 

 SMS
 or
 text
 
messages
 
 

 Email
 
 

 Penn
 State
 
Facebook
 
page
 
 

 PSUTXT
 
Twitter
 feed
 


 Immediate,
 
Urgent,
 Status
 
Update/All
 
Clear
 
Notifications
 
 

 System
 tests
 

Log
 into
 PSUTXT
 Emergency
 Notification
 System
 at:
 
https://www.e2campus.net/my/psu/admin/index.htm
 or
 if
 on
 a
 smartphone
 login
 
using
 smartphone
 site
 at
 
https://www.e2campus.net/mobile/?aref=9787a8c04d63a40c5d4ed22725b678b9
 

 Use
 your
 login
 at
 the
 prompt
 •
 At
 the
 Dashboard
 screen,
 select
 the
 Messages
 
link
 •
 Select
 the
 [CAMPUS
 NAME]
 alert
 group
 and
 load
 the
 appropriate
 template
 •
 
Fill
 in
 the
 details
 of
 location
 and
 any
 additional
 words.
 •
 Note
 that
 you
 have
 a
 
maximum
 of
 140
 characters,
 including
 spaces
 and
 including
 the
 subject
 line
 •
 
When
 ready
 to
 send
 the
 message,
 click
 on
 the
 "Send
 Message
 Now"
 button
 •
 
When
 the
 confirmation
 box
 opens,
 click
 "OK"
 if
 you
 are
 ready
 to
 send
 the
 
message,
 or
 "Cancel"
 if
 you
 need
 to
 make
 changes.
 


 PSUPD
 
Dispatcher/PSUPD
 
Officer
 in
 Charge
 •
 
Senior
 Vice
 
President
 for
 
Finance
 and
 
Business
 •
 
Assistant
 Vice
 
President
 for
 Police
 
&
 Public
 Safety
 •
 
Vice
 President
 for
 
University
 
Relations
 •
 Other
 
trained
 authorizer
 
and
 issuers
 

23
 

 

Emergency
 Notification
 System
 Protocols
 


 

6.
 LEGAL
 
The
 information
 contained
 in
 these
 Protocols
 has
 been
 prepared
 for
 use
 by
 Penn
 State
 University.
 The
 information
 
is
 guidance
 for
 issuance
 of
 an
 emergency
 alert,
 recognizing
 that
 individual
 circumstance
 or
 events
 not
 anticipated
 
by
 these
 Protocols
 may
 occur.
 The
 experience
 and
 judgment
 of
 those
 utilizing
 these
 Protocols
 is
 an
 important
 
consideration
 in
 how
 and
 when
 these
 Protocols
 are
 utilized
 and
 when
 an
 alert
 is
 issued.
 The
 content
 represents
 
the
 best
 opinions
 on
 the
 subject.
 No
 warranty,
 guarantee
 or
 representation
 is
 made
 by
 the
 University
 of
 the
 
sufficiency
 of
 the
 information
 contained
 herein
 and
 the
 University
 assumes
 no
 responsibility
 in
 connection
 
therewith.
 These
 Protocols
 are
 intended
 to
 provide
 guidelines
 for
 safe
 practices;
 therefore,
 it
 cannot
 be
 assumed
 
that
 all
 plausible
 and
 non-­‐plausible
 scenarios
 are
 contained
 in
 this
 document,
 or
 that
 other
 or
 additional
 
information
 or
 measures
 may
 not
 be
 required.

24
 

 

Emergency
 Notification
 System
 Protocols
 


 

7.
 APPENDIX
 I
 
PSUTXT
 Administrators
 
Last
 Name
 

First
 Name
 

Job
 title
 

e-­‐mail
 address
 

Home
 Campus
 

Groups
 

Foreman
 

James
 

Director
 of
 Information
 Technology
 

[email protected]
 

Abington
 

Abington
 

Hollenbach
 

Dale
 

Senior
 Director
 of
 Business
 Services
 

[email protected]
 

Abington
 

Abington
 

Hopf
 

Jim
 

Web
 Marketing
 Manager
 

[email protected]
 

Abington
 

Abington
 

Marsh
 

Chuck
 

Director
 of
 University
 Relations
 and
 Marketing
 

[email protected]
 

Abington
 

Abington
 

O'Harrow
 

Jonathan
 

Webmaster
 

[email protected]
 

Altoona
 

Altoona
 

Routch
 

Shari
 

Director
 of
 University
 Relations
 

[email protected]
 

Altoona
 

Altoona
 

Benscoter
 

Cathy
 

Marketing
 and
 Web
 Specialist
 

[email protected]
 

Beaver
 

Beaver
 

Froats
 

Ted
 

Manager
 of
 Information
 Technology
 

[email protected]
 

Beaver
 

Beaver
 

Krebs
 

Amy
 

Director
 of
 Campus
 and
 Community
 Relations
 

[email protected]
 

Beaver
 

Beaver
 

Taiclet
 

Luke
 

Financial
 Officer
 

[email protected]
 

Beaver
 

Beaver
 

Bauman
 

Jane
 

Marketing
 and
 Advertising
 Assistant
 

[email protected]
 

Berks
 

Berks
 

Berry
 

Kim
 

Senior
 Director
 of
 Business
 and
 Operations
 

[email protected]
 

Berks
 

Berks
 

Dawson
 

Mark
 

Assistant
 Director
 of
 Business
 Services
 

[email protected]
 
 

Berks
 

Berks
 

Hillkirk
 

Keith
 

Chancellor
 

[email protected]
 

Berks
 

Berks
 

Weidman
 

Lisa
 

Director
 of
 University
 Relations
 

[email protected]
 

Berks
 

Berks
 

Bludman
 

Helene
 

Director
 of
 Marketing
 and
 University
 Relations
 

[email protected]
 

Brandywine
 

Brandywine
 

deGategno
 

Paul
 

Director
 of
 Academic
 Affairs
 

[email protected]
 

Brandywine
 

Brandywine
 

Erie
 

Deb
 

Director
 of
 Enrollment
 Management
 

[email protected]
 

Brandywine
 

Brandywine
 

Morgan
 

Jim
 

Director
 of
 Information
 Technology
 

[email protected]
 

Brandywine
 

Brandywine
 

Shupp
 

Matthew
 

Director
 of
 Student
 Affairs
 

[email protected]
 

Brandywine
 

Brandywine
 

Yerges
 

Lisa
 

Director
 of
 Business
 Services
 

[email protected]
 

Brandywine
 

Brandywine
 

Foreman
 

Ellen
 

Director,
 Marketing
 and
 Communications
 

[email protected]
 

Dickinson-­‐Carlisle
 

Dickinson-­‐Carlisle
 

Orner
 

Doris
 

Financial
 Officer
 

[email protected]
 

Dickinson-­‐Carlisle
 

Dickinson-­‐Carlisle
 

25
 

 

Emergency
 Notification
 System
 Protocols
 


 
Last
 Name
 

First
 Name
 

Job
 title
 

e-­‐mail
 address
 

Home
 Campus
 

Groups
 

Parrish
 

Holly
 

Director
 of
 Student
 Services
 

[email protected]
 

Dickinson-­‐Carlisle
 

Dickinson-­‐Carlisle
 

Partin
 

Gail
 

Associate
 Director
 of
 the
 Law
 Library
 

[email protected]
 

Dickinson-­‐Carlisle
 

Dickinson-­‐Carlisle
 

Pratt
 

Carla
 

Associate
 Dean
 for
 Academic
 Affairs
 

[email protected]
 

Dickinson-­‐Carlisle
 

Dickinson-­‐Carlisle
 

Souders
 

Karlisma
 

Director
 of
 Business
 Services
 

[email protected]
 

Dickinson-­‐Carlisle
 

Dickinson-­‐Carlisle
 

Colleen
 

Toomey
 

[email protected]
 

Dickinson-­‐Carlisle
 

Dickinson-­‐Carlisle
 

Hart
 

Brian
 

Associate
 Dean
 for
 Policy,
 Planning
 and
 Strategic
 
Relations
 
Director
 of
 Information
 Technology
 

[email protected]
 

DuBois
 

DuBois
 

Luchini
 

John
 

Director
 of
 Business
 &
 Finance
 

[email protected]
 

DuBois
 

DuBois
 

Duda
 

Jen
 

E-­‐Communications
 Coordinator
 

[email protected]
 

Erie
 

Erie
 

Geering
 

Randy
 

Director
 of
 Business
 and
 Operations
 

[email protected]
 

Erie
 

Erie
 

Gonda
 

Bill
 

Director,
 Marketing
 Communication
 

[email protected]
 

Erie
 

Erie
 

Miller
 

Ken
 

Erie
 

Erie
 

Brimo-­‐Cox
 

Susan
 

Director
 of
 Student
 Affairs
 and
 Institutional
 Research
  [email protected]
 
and
 Planning
 
Director
 of
 Marketing
 and
 Communications
 
[email protected]
 

Fayette
 

Fayette
 

Congelio
 

Paula
 

Director
 of
 Finance
 and
 Business
 

[email protected]
 

Fayette
 

Fayette
 

Hager
 

Bill
 

Web
 Designer
 and
 Public
 Relations
 Assistant
 

[email protected]
 

Fayette
 

Fayette
 

Palmer
 

Dee
 

Computer
 Information
 Specialist
 

[email protected]
 

Fayette
 

Fayette
 

Holway
 

Carla
 

[email protected]
 
 

Great
 Valley
 

Great
 Valley
 

Shea
 

Trish
 

Director
 of
 Enrollment
 Management
 and
 Student
 
Services
 
Director
 of
 Communications
 

[email protected]
 

Great
 Valley
 

Great
 Valley
 

Curinga
 

Linda
 

Manager,
 Marketing
 and
 Communications
 

[email protected]
 

Greater
 Allegheny
  Greater
 Allegheny
 

Signorella
 

Margaret
 

Interim
 Director
 of
 Academic
 Affairs
 

[email protected]
 

Greater
 Allegheny
  Greater
 Allegheny
 

Urey
 

Kirk
 

Director,
 Business
 and
 Finance
 

[email protected]
 

Greater
 Allegheny
  Greater
 Allegheny
 

Waller
 

Vince
 

Chief
 of
 campus
 police
 

[email protected]
 

Greater
 Allegheny
  Greater
 Allegheny
 

Gardner
 

Rebecca
 

Director
 of
 Marketing
 Communications
 

[email protected]
 

Harrisburg
 

Harrisburg
 

Harhigh
 

Yvonne
 

Associate
 Director
 of
 Communications
 

[email protected]
 

Harrisburg
 

Harrisburg
 

Kershner
 

Erick
 

Manager
 Business
 Services
 

[email protected]
 

Harrisburg
 

Harrisburg
 

Stoehr
 

Kevin
 

Chief
 of
 Police
 

[email protected]
 

Harrisburg
 

Harrisburg
 

26
 

 

Emergency
 Notification
 System
 Protocols
 


 
Last
 Name
 

First
 Name
 

Job
 title
 

e-­‐mail
 address
 

Home
 Campus
 

Groups
 

Weaver
 

Chris
 

Web
 manager
 

[email protected]
 

Harrisburg
 

Harrisburg
 

Butchko
 

Tom
 

Director
 of
 Business
 Services
 

[email protected]
 

Hazleton
 

Hazleton
 

Campbell
 

Randall
 

Maintenance
 Supervisor
 

[email protected]
 

Hazleton
 

Hazleton
 

Lawler
 

Gary
 

Chancellor
 

[email protected]
 

Hazleton
 

Hazleton
 

Gilbert
 

Scott
 

Media
 Relations
 Specialist
 

[email protected]
 

Hershey
 

Hershey
 

Kazmar
 

Nicole
 

Specialist,
 Corporate
 Communications
 

[email protected]
 

Hershey
 

Hershey
 

Kissinger
 

Emily
 

Marketing
 Specialist
 

[email protected]
 

Hershey
 

Hershey
 

Manlove
 

Megan
 

Manager,
 Media
 Relations
 and
 Public
 Affairs
 

[email protected]
 

Hershey
 

Hershey
 

Ran
 

Danielle
 

Marketing
 Specialist
 

[email protected]
 

Hershey
 

Hershey
 

Solovey
 

Matt
 

Specialist,
 Science
 Communications
 

[email protected]
 

Hershey
 

Hershey
 

Verdelli
 

Courtney
 

Marketing
 Communications
 Specialist
 

[email protected]
 

Hershey
 

Hershey
 

Goodin
 

Allison
 

Assistant
 Director
 of
 University
 Relations
 

[email protected]
 

Lehigh
 Valley
 

Lehigh
 Valley
 

Morgan
 

Kate
 

Director
 of
 University
 Relations
 

[email protected]
 

Lehigh
 Valley
 

Lehigh
 Valley
 

Yeager
 

Tiffany
 

Director
 of
 Student
 Affairs
 

[email protected]
 

Lehigh
 Valley
 

Lehigh
 Valley
 

Albright
 

Shawn
 

Information
 Technology
 Specialist
 

[email protected]
 

Mont
 Alto
 

Mont
 Alto
 

Fry
 

Kristie
 

Director
 of
 Public
 Relations
 and
 Marketing
 

[email protected]
 

Mont
 Alto
 

Mont
 Alto
 

Ogburn
 

Anthony
 

Information
 Technology
 Specialist
 

[email protected]
 

Mont
 Alto
 

Mont
 Alto
 

Bush
 

Jason
 

Director
 of
 Business
 And
 Finance
 

[email protected]
 

New
 Kensington
 

New
 Kensington
 

Snider
 

Kevin
 

Chancellor
 

[email protected]
 

New
 Kensington
 

New
 Kensington
 

Woodard
 

Bill
 

Alumni
 and
 Public
 Relations
 Specialist
 

[email protected]
 

New
 Kensington
 

New
 Kensington
 

Couch
 

Stephen
 

Interim
 Chancellor
 

[email protected]
 

Schuylkill
 

Schuylkill
 

Holland
 

Cheryl
 

Director
 of
 Business
 Services
 

[email protected]
 

Schuylkill
 

Schuylkill
 

Rayner
 

Bruce
 

Information
 Technology
 Generalist
 

[email protected]
 

Shenango
 

Shenango
 

Singer
 

Gregory
 

Information
 Technology
 Manager
 

[email protected]
 

Shenango
 

Shenango
 

Coakley
 

Bekka
 

Public
 Information
 Officer
 

[email protected]
 

University
 Park
 

ALL
 

Creasy
 

Laurie
 

New
 Media
 Specialist
 

[email protected]
 

University
 Park
 

ALL
 

Jensen
 

Reidar
 

Associate
 Editor
 

[email protected]
 

University
 Park
 

ALL
 

27
 

 

Emergency
 Notification
 System
 Protocols
 


 
Last
 Name
 

First
 Name
 

Job
 title
 

e-­‐mail
 address
 

Home
 Campus
 

Groups
 

Koleno
 

Chris
 

Editorial
 Assistant
 

[email protected]
 

University
 Park
 

ALL
 

Mountz
 

Annemarie
 

Assistant
 Director
 of
 Public
 Information
 

[email protected]
 

University
 Park
 

ALL
 

Powers
 

Lisa
 

Director
 of
 Public
 Information
 

[email protected]
 

University
 Park
 

ALL
 

Rushton
 

Geoff
 

Manager
 of
 Social
 Media
 

[email protected]
 

University
 Park
 

ALL
 

Shockey
 

Jill
 

Manager,
 Penn
 State
 News
 Bureau
 

[email protected]
 

University
 Park
 

ALL
 

Bingaman
 

Aaron
 

Campus
 Emergency
 Planner
 

[email protected]
 

University
 Park
 

ALL
 

Bittner
 

Brian
 

Director
 of
 Emergency
 Management
 

[email protected]
 

University
 Park
 

ALL
 

Gates
 

Gabe
 

Clery
 Compliance
 Coordinator
 

[email protected]
 

University
 Park
 

ALL
 

Soule
 

Pam
 

Emergency
 Management
 Planning
 Manager
 

[email protected]
 

University
 Park
 

ALL
 

Baney
 

Mark
 

Police
 Dispatcher
 

[email protected]
 

University
 Park
 

Brace
 

Christopher
 

Police
 Dispatcher
 

[email protected]
 

University
 Park
 

Brooks
 

Stephanie
 

Police
 Sergeant
 

[email protected]
 

University
 Park
 

Bywater
 

Rebecca
 

Manager,
 Threat
 Assessment/Community
 Education
 

[email protected]
 
 

University
 Park
 

Cover
 

Matt
 

Patrol
 Lieutenant
 

[email protected]
 

University
 Park
 

Delaney
 

Edward
 

Patrol
 Lieutenant
 

[email protected]
 

University
 Park
 

Eirich
 

Michael
 

Police
 Dispatcher
 

[email protected]
 

University
 Park
 

Fultz
 

Matthew
 

Police
 Dispatcher
 

[email protected]
 

University
 Park
 

McClellan
 

Franie
 

Patrol
 Sergeant
 

[email protected]
 

University
 Park
 

Millinder
 

James
 

Police
 Dispatcher
 

[email protected]
 

University
 Park
 

Assistant
 Chief
 of
 Police
 

[email protected]
du
 

University
 Park
 

Emergency
 Management,
 
University
 Park
 
Emergency
 Management,
 
University
 Park
 
Emergency
 Management,
 
University
 Park
 
Emergency
 Management,
 
University
 Park
 
Emergency
 Management,
 
University
 Park
 
Emergency
 Management,
 
University
 Park
 
Emergency
 Management,
 
University
 Park
 
Emergency
 Management,
 
University
 Park
 
Emergency
 Management,
 
University
 Park
 
Emergency
 Management,
 
University
 Park
 
Emergency
 Management,
 
University
 Park
 

Moerschbacher
  Bill
 

28
 

 

Emergency
 Notification
 System
 Protocols
 


 
Last
 Name
 

First
 Name
 

Job
 title
 

e-­‐mail
 address
 

Home
 Campus
 

Groups
 

Parham
 

Tyrone
 

Police
 Chief
 

[email protected]
 
 

University
 Park
 

Peters
 

Todd
 

Police
 Dispatch
 Recorder
 

[email protected]
 

University
 Park
 

Shelow
 

Steve
 

Assistant
 Vice
 President
 for
 Police
 &
 Public
 Safety
 

[email protected]
 

University
 Park
 

Sowerby
 

Tom
 

Deputy
 Chief
 

[email protected]
 

University
 Park
 

Torres
 

John
 

Patrol
 Sergeant
 

[email protected]
 

University
 Park
 

Wagner
 

William
 

Police
 Sergeant
 

[email protected]
 

University
 Park
 

Zajac
 

Jason
 

Police
 Lieutenant
 
 

[email protected]
 

University
 Park
 

Beisel
 

Gary
 

Director
 of
 Safety
 &
 Business
 Services
 

[email protected]
 

Wilkes-­‐Barre
 

Emergency
 Management,
 
University
 Park
 
Emergency
 Management,
 
University
 Park
 
Emergency
 Management,
 
University
 Park
 
Emergency
 Management,
 
University
 Park
 
Emergency
 Management,
 
University
 Park
 
Emergency
 Management,
 
University
 Park
 
Emergency
 Management,
 
University
 Park
 
Wilkes-­‐Barre
 

Chiampi
 

Jeffrey
 
 

Systems
 and
 Network
 Administrator
 

[email protected]
 

Wilkes-­‐Barre
 

Wilkes-­‐Barre
 

Chronowski
 

Caroline
 

Director
 of
 Information
 Technology
 

[email protected]
 

Wilkes-­‐Barre
 

Wilkes-­‐Barre
 

Grogan
 

Gene
 

Director
 of
 Business
 Services
 

[email protected]
 

Worthington
 Scranton
 

Mulvey
 

Marilee
 

Director
 of
 Information
 Technology
 

[email protected]
 

Chlan
 

Adam
 

Web
 Analyst/Designer
 

[email protected]
 
 

Worthington
 
Scranton
 
Worthington
 
Scranton
 
York
 

Dennis
 

Barbara
 

Coordinator
 of
 Publications
 and
 Promotions
 

[email protected]
 

York
 

York
 

Kilmer
 

Jason
 

Associate
 Director,
 Student
 Affairs
 

[email protected]
 

York
 

York
 


 

Worthington
 Scranton
 
York
 

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