Director of Programs or Deputy Director of Programs or Assistant
Director of Programs, Deputy Director of Programs, Assistant Director of Programs, Director of Performance Based Programs, Resourse Room Coordinator, Manager of Retention Services with 15 years experience looking for a Middle Management position.
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Felipe Balado * 347-297-6071 * 646-330-7382 * [email protected] * 735 East 165th Stree t Apt. 6E, * Bronx, NY 10456
Accomplished and results driven professional recognized for professionalism, com mitment to excellence, and demonstrated ability to communicate and work with sen ior management, associates, and customers. Has an excellent interpersonal skill, able to communicate and collaborate effectively with co-workers at all levels. Self-motivated and can work independently or in a team. Broad based qualificatio ns include: * Bilingual in English and Spanish. * Have an extensive knowledge of the Workforce Investment Act Common Measures Po licy. * Understanding of the Department of Employment policies and procedures. * Working knowledge of the Department of Youth and Community Development regulat ions as well as New York City Human Resources Administration performance-based p rograms. CORE COMPETENCIES Program Supervision Records management Problem Resolution Budget Administration Intake/Assessment Community Services Case management Inventory Management Staff Supervision AREAS OF EXPERTISE * EXCELLENT STRATEGIST - Provide solutions that boost productivity and efficienc y across the organization. Quickly identify problem areas and implement effectiv e solutions to meet goals. * EXCEPTIONAL ORGANIZATIONAL SKILLS - Consistently recognized by colleagues for exceptional talents in needs analysis and problem resolution in fast-paced envir onments. * STRONG SENSE OF RESPONSIBILITY - Solid professional standards; excellent track record of dependability. Maintain focus on achieving results while implementing business solutions to meet a diversity of needs. * ADMINISTRATION AND MANAGEMENT - Knowledgeable of business and management princ iples involved in strategic planning, resource allocation, leadership technique, and coordination of people and resources. * CUSTOMER SERVICE/CLIENT RELATIONS - Consistently demonstrate responsiveness, s trong customer focus and ability to build good customer relationships. * COMPUTER SKILLS - Knowledgeable of computer programs to include Automated Case Management System (ACMS), Online Data Management (ODM), HRA NYCWAY and DTS syst ems, Microsoft Outlook, Excel and Word PROFESSIONAL EXPERIENCE Director Adult Programs: Wildcat Service Corporation * New York, NY July 2009-December2010 * Developed with Senior Management the goals and expectations for each program a dministered by the Division (Back to Work, Alternatives to Incarceration, Non- C ustodial Parents, Food Stamps and Federal Probation Programs). Clearly communica ted these goals and expectations to staff.
* Supervised a Deputy Director, 2 Coordinators, one Manager and two Supervisors * Developed appropriate processes and controls for managing and tracking the wor k done by the division and managed to program goals and expectations. * Ensured that the Division was staffed with individuals that were able to execu te program plans effectively and efficiently. * Complied with Wildcat contracts external and internal requirements and in repo rting, financial management and program outcomes. * Systematically tracked the work done by the Division, and reported progress bo th internally and externally. * Managed programs budgets and exercise fiscal control over program execution. * Established a culture of customer service among staff members, and provided pr ograms and an environment in which program participants can thrive. * Established clarity among staff members on individual roles and program goals and responsibilities and those of the Division. * Coached and developed staff as needed to accomplish individual program goals a nd objectives. * Made staff changes as needed and developed attainable and measurable goals for each staff member. * Inspired program staff to deliver an effective program that contributed to Wil dcat Service Corporation's mission to help individuals achieve self sufficiency through educational programs, work experiences, and coaching to prepare them to work and find lasting employment. Assistant Director Bronx Works: Citizens Advice Bureau * Bronx, NY October 2006-June 2009 * Managed all HRA Back to Work program components, including staff orientation, training and development; client assessment, service plan development and progre ss; relationships with other community based organizations; and components speci fic to the program. * Recruited, trained and supervised assistant directors, coordinators, and direc t service staff. * Administered personnel policies and procedures. * Developed regular communication with contract managers for programs supervised ; act as liaison with funding source. Performed additional duties as assigned. * Monitored program progress and submitted all required reports to funding sourc es, including government and private sources. * Submitted internal progress reports to Department Director and/or Executive Di rector on a monthly basis, or more frequently as required. * Held monthly individual supervision meetings with staff and group meetings as necessary. * Acted as link between the administrative office, fiscal department and program staff. * Monitored staff performance, including performing case reviews and structured observations. Project Director: St. Nicholas N.P.C. * Brooklyn, NY July 2002-June 2006 * Managed the coordination and implementation of the Out-of-School Youth Program Components and managed all aspects of the operations. * Assisted, mentored and supervised 15 staff members. * Coordinated all participant outreach and recruitment efforts to increase progr am population. * Monitored program performance milestone accumulation and troubleshoot as neede d. * Administered budget and monitored ACMS for accuracy and timeliness of input. * Evaluated all pertinent program staff quarterly on their job performance. * Served as liaison for Department of Youth and Community Development, The Provi der and employers.
* Compiled statistical reports for management and government agencies. * Represented agency and program at meetings, outside events and activities as n ecessary or requested. Project Director: SAFE SPACE * Queens, NY April 2000-June 2002 * Supervised and trained 12 staff members; planed and managed budget. * Coordinated all aspects of the HRA Employment Service Program. * Served as liaison for Human Resources Administration, Income Support Centers, Department of Employment and The Provider. * Compiled statistical reports for management and government agencies. Coordinator: FEDCAP REHABILITATION SERVICES * New York, NY February 1995-December 1999 * Supervised and trained 7 staff members * Served as liaison for Human Resources Administration and Income Support Center s. * Managed verification of client applications and referred clients to public or private agencies for specialized services. * Counseled clients on available programs and interpreted social services polici es and procedures. EDUCATION Diploma - Computer Programming: Electronic College * San Juan, PR 1985 Bachelor of Arts - Pre-Medical: Caribbean University College * Bayamon, PR 1982
Accomplished and results driven professional recognized for professionalism, com mitment to excellence, and demonstrated ability to communicate and work with sen ior management, associates, and customers. Has an excellent interpersonal skill, able to communicate and collaborate effectively with co-workers at all levels. Self-motivated and can work independently or in a team. Broad based qualificatio ns include: * Bilingual in English and Spanish. * Have an extensive knowledge of the Workforce Investment Act Common Measures Po licy. * Understanding of the Department of Employment policies and procedures. * Working knowledge of the Department of Youth and Community Development regulat ions as well as New York City Human Resources Administration performance-based p rograms. CORE COMPETENCIES Program Supervision Records management Problem Resolution Budget Administration Intake/Assessment Community Services Case management Inventory Management Staff Supervision AREAS OF EXPERTISE * EXCELLENT STRATEGIST - Provide solutions that boost productivity and efficienc y across the organization. Quickly identify problem areas and implement effectiv e solutions to meet goals. * EXCEPTIONAL ORGANIZATIONAL SKILLS - Consistently recognized by colleagues for exceptional talents in needs analysis and problem resolution in fast-paced envir onments. * STRONG SENSE OF RESPONSIBILITY - Solid professional standards; excellent track record of dependability. Maintain focus on achieving results while implementing business solutions to meet a diversity of needs. * ADMINISTRATION AND MANAGEMENT - Knowledgeable of business and management princ iples involved in strategic planning, resource allocation, leadership technique, and coordination of people and resources. * CUSTOMER SERVICE/CLIENT RELATIONS - Consistently demonstrate responsiveness, s trong customer focus and ability to build good customer relationships. * COMPUTER SKILLS - Knowledgeable of computer programs to include Automated Case Management System (ACMS), Online Data Management (ODM), HRA NYCWAY and DTS syst ems, Microsoft Outlook, Excel and Word PROFESSIONAL EXPERIENCE Director Adult Programs: Wildcat Service Corporation * New York, NY July 2009-December2010 * Developed with Senior Management the goals and expectations for each program a dministered by the Division (Back to Work, Alternatives to Incarceration, Non- C ustodial Parents, Food Stamps and Federal Probation Programs). Clearly communica ted these goals and expectations to staff.
* Supervised a Deputy Director, 2 Coordinators, one Manager and two Supervisors * Developed appropriate processes and controls for managing and tracking the wor k done by the division and managed to program goals and expectations. * Ensured that the Division was staffed with individuals that were able to execu te program plans effectively and efficiently. * Complied with Wildcat contracts external and internal requirements and in repo rting, financial management and program outcomes. * Systematically tracked the work done by the Division, and reported progress bo th internally and externally. * Managed programs budgets and exercise fiscal control over program execution. * Established a culture of customer service among staff members, and provided pr ograms and an environment in which program participants can thrive. * Established clarity among staff members on individual roles and program goals and responsibilities and those of the Division. * Coached and developed staff as needed to accomplish individual program goals a nd objectives. * Made staff changes as needed and developed attainable and measurable goals for each staff member. * Inspired program staff to deliver an effective program that contributed to Wil dcat Service Corporation's mission to help individuals achieve self sufficiency through educational programs, work experiences, and coaching to prepare them to work and find lasting employment. Assistant Director Bronx Works: Citizens Advice Bureau * Bronx, NY October 2006-June 2009 * Managed all HRA Back to Work program components, including staff orientation, training and development; client assessment, service plan development and progre ss; relationships with other community based organizations; and components speci fic to the program. * Recruited, trained and supervised assistant directors, coordinators, and direc t service staff. * Administered personnel policies and procedures. * Developed regular communication with contract managers for programs supervised ; act as liaison with funding source. Performed additional duties as assigned. * Monitored program progress and submitted all required reports to funding sourc es, including government and private sources. * Submitted internal progress reports to Department Director and/or Executive Di rector on a monthly basis, or more frequently as required. * Held monthly individual supervision meetings with staff and group meetings as necessary. * Acted as link between the administrative office, fiscal department and program staff. * Monitored staff performance, including performing case reviews and structured observations. Project Director: St. Nicholas N.P.C. * Brooklyn, NY July 2002-June 2006 * Managed the coordination and implementation of the Out-of-School Youth Program Components and managed all aspects of the operations. * Assisted, mentored and supervised 15 staff members. * Coordinated all participant outreach and recruitment efforts to increase progr am population. * Monitored program performance milestone accumulation and troubleshoot as neede d. * Administered budget and monitored ACMS for accuracy and timeliness of input. * Evaluated all pertinent program staff quarterly on their job performance. * Served as liaison for Department of Youth and Community Development, The Provi der and employers.
* Compiled statistical reports for management and government agencies. * Represented agency and program at meetings, outside events and activities as n ecessary or requested. Project Director: SAFE SPACE * Queens, NY April 2000-June 2002 * Supervised and trained 12 staff members; planed and managed budget. * Coordinated all aspects of the HRA Employment Service Program. * Served as liaison for Human Resources Administration, Income Support Centers, Department of Employment and The Provider. * Compiled statistical reports for management and government agencies. Coordinator: FEDCAP REHABILITATION SERVICES * New York, NY February 1995-December 1999 * Supervised and trained 7 staff members * Served as liaison for Human Resources Administration and Income Support Center s. * Managed verification of client applications and referred clients to public or private agencies for specialized services. * Counseled clients on available programs and interpreted social services polici es and procedures. EDUCATION Diploma - Computer Programming: Electronic College * San Juan, PR 1985 Bachelor of Arts - Pre-Medical: Caribbean University College * Bayamon, PR 1982
