Event Log Analyzer UserGuide

ManageEngine EventLog Analyzer :: Help Documentation

Table Of Contents

INTRODUCTION ........................................................................ 4
About EventLog Analyzer.................................................................... 5 Release Notes................................................................................... 6

INSTALLATION AND SETUP ...................................................... 8
System Requirements ........................................................................ 8 Prerequisites .................................................................................. 11 Installing and Uninstalling ................................................................ 13 Starting and Shutting Down.............................................................. 15 Accessing the Web Client ................................................................. 17 License Information ......................................................................... 17

GETTING STARTED.................................................................. 19
Adding Hosts .................................................................................. 20 Adding Cisco Devices ....................................................................... 26 Analyzing Application Logs................................................................ 27 Simulating Event Logs ..................................................................... 28

USER INTERFACE .................................................................... 29
Using the Dashboard ....................................................................... 29 Using The Sub Tab .......................................................................... 31 Using The Left Navigation Pane ......................................................... 32 Dashboard View Customization ......................................................... 34

GENERATING EVENT REPORTS................................................ 36
Viewing Events for a Host................................................................. 38 Viewing Top Hosts ........................................................................... 39 Viewing User Acitivity (PUMA) Reports................................................ 41 Generating Compliance Reports......................................................... 43 Adding New Compliance ................................................................... 48 Viewing Event Trends ...................................................................... 49 Generating Application Log Reports.................................................... 50 Viewing IBM AS/400 System History Log Reports................................. 63 Creating Custom Reports.................................................................. 64 Creating Custom Reports for AS/400 Hosts ......................................... 71

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Editing Custom Reports.................................................................... 74 Using Advanced Search.................................................................... 77

ALERT NOTIFICATIONS .......................................................... 80
Creating an Alert Profile ................................................................... 80 Creating Alert Profile for AS/400 Hosts ............................................... 84 Viewing Alerts................................................................................. 87 Editing an Alert Profile ..................................................................... 88

CONFIGURING SYSTEM SETTINGS .......................................... 92
Creating Host Groups....................................................................... 94 Viewing Host Details ........................................................................ 95 Managing Alert Profiles .................................................................... 97 Defining Database Filters.................................................................. 98 Defining Database Filters for AS/400 hosts ........................................102 Scheduling Reports.........................................................................105 Archiving Log Files .........................................................................107 Importing Log Files.........................................................................110 Rebranding EventLog Analyzer Web Client .........................................114 Configuring Compliance Reports Settings...........................................116 Working Hour Configuration.............................................................122 Agent Administration ......................................................................123

CONFIGURING ADMIN SETTINGS ......................................... 126
Configuring External Authentication Settings ......................................126 Adding Different Users ....................................................................129 Changing Account Settings ..............................................................132 EventLog Analyzer Configurations.....................................................133 Setting up SMS Port .......................................................................136 Viewing Server Diagnostics..............................................................138 Configuring Email Alert for EventLog Analyzer Failure ..........................139 Accessing the Database ..................................................................141

TIPS AND TRICKS ................................................................. 142
Frequently Asked Questions.............................................................142 Troubleshooting Tips ......................................................................148

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OTHER TOOLS AND UTILITIES .............................................. 156
Working with SSL ...........................................................................156 Configuring MSSQL Database...........................................................158 Migrating EventLog Analyzer Data from MySQL to MSSQL Database ......161 Migrating EventLog Analyzer Data from MSSQL to MySQL Database ......165 Moving EventLog Analyzer's database to different directory in the same server .........................................................................168 Moving EventLog Analyzer Server installation to another server ............170

DISTRIBUTED EDITION - MANAGED SERVER INTRODUCTION - EVENTLOG ANALYZER DISTRIBUTED EDITION MANAGED SERVER .......................... 172
Installing and Uninstalling - EventLog Analyzer Distributed Edition Managed Server ..................................................173 Troubleshooting Tips - EventLog Analyzer Distributed Edition Managed Server ..................................................176

ASK ME ................................................................................. 177
Using Ask ME.................................................................................177 Adding Custom Questions in Ask ME .................................................178

CONTACTING TECHNICAL SUPPORT...................................... 179
Reset Log Collector.........................................................................181 Log Level Setting ...........................................................................182

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ManageEngine EventLog Analyzer :: Help Documentation

Introduction
Event log management is an important need in almost all enterprises. Logs need to be archived for the purpose of network auditing and more recently, to comply with various regulations such as HIPAA, GLBA, SOX, and PCI. It helps organizations meet host-based security information event management (SIEM) objectives. Apart from this, system administrators look at event logs as a critical source for troubleshooting performance problems on hosts and the network. Efficient event log analysis reduces system downtime, increases network performance, and helps tighten security policies in the enterprise. What is EventLog Analyzer? ManageEngine EventLog Analyzer is a web-based, real-time, event monitoring and management solution that improves security and reduces downtime of distributed servers and workstations on your enterprise network. It collects event logs from distributed Windows host and, syslogs from UNIX hosts, Routers & Switches, and other syslog devices using an agent-less architecture and generates graphs and reports that help in analyzing system problems with least impact on network performance. This User Guide will help you install EventLog Analyzer on your machine, and get familiar with the EventLog Analyzer user interface. If you are unable to find the information you are looking for in this document, please let us know at [email protected]

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About EventLog Analyzer EventLog Analyzer collects, normalizes, and aggregates security, systems, directory service, dns server and application log data from enterprise-wide Windows, Linux, and UNIX hosts, and syslogs from Routers, Switches, and any other syslog devices. The following are some of the key features of this release. Feature Description Centralized event log management Application, system, and security event data is collected from enterprise-wide and distributed Windows, UNIX, and Linux systems, and syslogs from Cisco Routers & Switches are stored in a central database (MySQL database bundled with the product). Compliance reporting Generate pre-defined compliance reports to meet HIPAA, GLBA, SOX, and PCI requirements. Automatic alerting Define alerts based on event, event category, event type, event ID, log message contents, host, or host groups. Historical trending View trends of system events on a particular host or host group. This is especially useful during performance analysis. Security analysis identify unauthorized and failed logins, and errant users. Such analysis helps to reduce the reaction time to unforeseen events. Host grouping group hosts based on business needs, and generate exclusive event reports and trend reports. Pre-defined event reports instantly generate reports on top events, top hosts, etc. across hosts, host groups, users, and even processes. Customizable report profiles build custom report profiles with specific event filters and report format options. Report scheduling automatically generate reports at specified time intervals and get them delivered via email. Multiple report formats generate and export reports in HTML, PDF, and CSV formats.

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Release Notes The new features, bug fixes, and limitations in each of the release are mentioned below. • 7.0.0 - Build 7000 (GA) 7.0.0 - Build 7000 - Standalone Edition The general features available in this release include all the features of EventLog Analyzer Version 7.0.0 Build 7000 and Features: • • • • • • • • Remote Agent - Optional agent for log collection across WAN/Firewalls Third party user authentication - RADIUS server authentication New reports for IBM AIX server - Logon and Logoff reports for SU, SSH and SFTP CSV report formatting issue fixed and further enhanced Support for MS SQL Cluster as back end database Provision to configure WMI Auth level Provision to control automatic syslog collection Provision to configure SMS modem connectivity baud rate

Bug Fixes: • • • • • • • • • • • Fixed the migration issue occurred for MS SQL Cluster as back end database Fixed the issue in direct export option of trend reports Issue in compliance - summary/details report fixed Fixed the issue - Duplicate job creation on every scan in AS400 Throwing exception while editing Host Details page - the issue has been fixed Fixed vulnerability - Apache Tomcat Single-Sign-On HTTP Cookie Exposure Vulnerability (CVE-2008-0128) Fixed the issue of non-listing of Windows Vista Event IDs in Predefined Alerts for Windows Fixed the issue in Active Directory user import (for AD authentication) in Windows Vista and Windows 2008 environment. Fixed the issue of listing all the Host Groups for the Operator user instead of listing Host Groups only assigned to the user in the Add New Hosts page Fixed the issue of displaying the count in decimal value in the PDF reports Fixed the issue of displaying the records for the Host Group even if a single host is selected, when drilled down to a particular event from a scheduled Top N Reports (Top Users by Login) Fixed the issue garbled Throw away report when MS SQL database is used Eventlog Analyzer Service not started at reboot in Windows 2008 server - this issue is fixed Fixed the issue of displaying wrong error message during MS SQL migration, when 64 bit bcp runs in 32 bit machine Fixed the following issue: 'No Data Available' error message is displayed, when

• • • •

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clicked on the event count for the name of the process containing special characters (e.g., COM+), in the All Events tab • Issue in migration fixed, when MySQL database installed in a remote server was used. The inbuilt MySQL database of EventLog Analyzer could get corrupted if other processes are accessing these directories. Kindly exclude the EventLog Analyzer installation directory 'ManageEngine' (it could be in C:\ManageEngine or D:\ManageEngine) from both the Backup process and Anti-Virus Scans. UAC need to be disabled for Remote Agents installation in an Windows Vista based machine 64 bit installations need to use in built batch file for troubleshooting syslog packets instead of UI based syslog viewer tool For converted Managed Server (in case of an Distributed installation) already processed application based logs will not be migrated. New logs will be automatically taken care Remote Agent will not support specific reporting of Oracle logs.

Known Issues: •

• • •

•

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Installation and Setup
System Requirements

This section lists the minimum system requirements for installing and working with EventLog Analyzer. • • • • • Hardware Requirements MySql Performance Improvement Parameters Operating System Requirements Supported Platforms & Devices Supported Web Browsers

Hardware Requirements For 32 Bit Installation The minimum hardware requirements for EventLog Analyzer to start running are listed below. • 1 GHz, 32-bit (x86) Pentium 5 processor or equivalent • 2 GB RAM • 5 GB Hard disk space for the product • For 64 Bit Installation The minimum hardware requirements for EventLog Analyzer to start running are listed below. • • • 2.80 GHz, 64-bit (x64) Xeon® LV processor or equivalent 2 GB RAM 5 GB Hard disk space for the product

EventLog Analyzer is optimized for 1024x768 monitor resolution and above. *The following table recommends the disk space and RAM size requirements of the system where EventLog Analyzer is installed. The disk space and RAM size requirements depends on the number of host sending log information to EventLog Analyzer, the number of host log records received per second or the host log data received per day by EventLog Analyzer. The calculation is worked out for 100 hosts and an average log record size of 350 bytes.. Log Records Rate or Volume 100/sec or 3 GB/day 500/sec or 14 GB/day 1000/sec or 28 GB/day RAM Size 1 GB 2 GB 4 GB Hard Disk Space Requirement Per Month to Archive Logs 300 GB 1440 GB 2880 GB

MySql Performance Improvement Parameters For better performance, you can replace the existing MySQL parameters mentioned in startDB.bat/sh, available under <Eventlog Analyzer Home>\bin directory, with the following MySQL parameter changes corresponding to the EventLog Analyzer servers RAM Size

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Hardware RAM Size MySQL Parameter Changes 1 GB Default configuration as given in startDB.bat/sh 2 GB " --innodb_buffer_pool_size=1200M " 3 GB " --innodb_buffer_pool_size=1500M " 4 GB " --innodb_buffer_pool_size=1500M " Operating System Requirements EventLog Analyzer can be installed and run on the following operating systems (both 32 Bit and 64 Bit architecture) and versions: 1. Windows™ 2000, XP, Vista, 7, 2000 Server, 2003 Server, 2008 Server & 2008 R2 2. Linux - RedHat 8.0/9.0, Mandrake/Mandriva, SuSE, Fedora, CentOS 3. Ability to run in VMware environment Note: Note: If EventLog Analyzer is installed in SuSE Linux, then ensure that in the mysql-ds.xml file, present under <EventLogAnalyzer_Home>/server/default/deploy you replace localhost mentioned in the following line : <connectionurl>jdbc:mysql://localhost:33335/eventlog</connection-url> with the corresponding IP Address or DNS resolvable name of the current system where EventLog Analyzer is installed. Supported Platforms & Devices EventLog Analyzer can collect and report on event logs from the following operating systems and devices:

1. Windows™ NT/2000/XP/Vista and 2000/2003/2008 Server
2. 3. 4. 5. 6. 7. 8.

Linux - RedHat, Debian UNIX - Solaris, HP-UX IBM AS/400 - Variants V5R1, V5R2, V5R3, V5R4, V5R5 and V6R1 Cisco Switches and Routers VMWare - Syslog of versions DHCP - Windows and Linux SNARE for Windows

The logs of the following applications can be processed: • • • • • • • • IIS W3C Web Server IIS W3C FTP Server MS SQL Server Oracle 10 G Release 2 (10.2.0.3) - Audit Logs DHCP Windows Logs DHCP Linux Logs For analyzing logs from Windows NT machine, WMI core should have been installed in the Windows NT machine. Syslogs received from SNARE agents for Windows will be displayed as Windows hosts.

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Supported Web Browsers EventLog Analyzer has been tested to support the following browsers and versions: 1. 2. 3. 4. Internet Explorer 5.5 and later Netscape 7.0 and later Mozilla 1.5 and later Firefox 1.0 and later

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Prerequisites Before setting up EventLog Analyzer in your enterprise, ensure that the following are taken care of. In the non-NATed firewall setup, ensure DCOM is enabled on the host machine to be monitored. (DCOMCNFG > Default Properties > Enable Distributed COM). In the NATed firewall, forward the logs in the syslog format using the third party utility like SNARE. Ports to be freed EventLog Analyzer requires the following ports to be free: Port Number 8400 Usage

This is the default web server port. You will connect to the EventLog Analyzer from a web browser using this port number. You may change this port during installation These are the default listener ports. It is recommended that you configure 513, 514 hosts to send event logs to any one of these ports. 33335 This is the port used to connect to the MySQL database in EventLog Analyzer. EventLog Analyzer will be using the following ports: Port Number Usage

Incoming Traffic Ports - Windows services DCOM, WMI, RPC will be using these 135, 445, ports and EventLog Analyzer in turn use these services to collect logs from 139 Windows machines in default mode (Non-SysLog mode). 1024- Outgoing Traffic Ports - DCOM will use callback mechanism and uses random 65534 ports (1024-65534) and hence open the ports above >1024 EventLog Analyzer will be using the following ports: Port Number 5000, 5001 Usage EventLog Analyzer will be using these UDP ports internally for agent to server communication. Ensure that the ports are free and not occupied by other local application running in the machine. These ports need not to opened in the Firewall

For IBM AS/400 Port Number Usage 446-449, 8470-8476, Keep the mentioned ports opened to access IBM AS/400 machines. 9470-9476 Look up Changing Default Ports for help on changing the default ports used by EventLog Analyzer

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Recommended System Setup Apart from the System Requirements, the following setup would ensure optimal performance from EventLog Analyzer. • Run EventLog Analyzer on a separate, dedicated PC or server. The software is resource-intensive, and a busy processor may cause problems in collecting event logs. • Use the MySQL pre-bundled with EventLog Analyzer that runs on port 33335. You need not start another separate instance of MySQL. • As mentioned in the pre-requisites, for better performance, you can replace the existing MySQL parameters.

Changing Default Ports Changing the default MySQL port: 1. Edit the mysql-ds.xml file present in the <EventLogAnalyzer_Home>/server/default/deploy directory. 2. Change the port number in the following line to the desired port number: <connection-url>jdbc:mysql://localhost:33335/eventlog</connectionurl> 3. Save the file and restart the server. Changing the default web server port: 1. Edit the sample-bindings.xml file present in the <EventLogAnalyzer_Home>/server/default/conf directory. 2. Change the port number in the following line to the desired port number: <binding port="8400"/> 3. Save the file and restart the server.

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Installing and Uninstalling EventLog Analyzer is available for Windows and Linux platforms. It is available both in 32 Bit version and 64 Bit version. Installation Procedure for various OS and CPU versions: • • • • Windows 64 Bit version Windows 32 Bit version Linux 64 Bit version Linux 32 Bit version

For more information on supported versions and other specifications, look up System Requirements. Installing EventLog Analyzer EventLog Analyzer can be installed in three languages, namely, English, Chinese and Japanese. There is a fourth option 'Other'. If the user wants EventLog Analyzer to support the double byte (UTF-8) languages, the user should select the 'Other' option during installation. Windows 64 Bit version: The EventLog Analyzer Windows 64 Bit version download is available as an EXE file at http://www.eventloganalyzer.com/download.html Windows 32 Bit version: The EventLog Analyzer Windows 32 Bit version download is available as an EXE file at http://www.eventloganalyzer.com/download.html Rest of the installation procedure remains same for both 64 Bit and 32 Bit versions. Double-click the downloaded EXE file, and follow the instructions as they appear on tray icon, which provides screen. Once the installation is complete you will notice a you with the following options. Option EventLog Server Status Start WebClient Shutdown Server Description This option provides you details like Server Name, Server IpAddress , Server Port, Server Status. This option will open up your default browser and connect you to the web login UI of EventLog Analyzer Server, provided the server has already been started This option will shutdown the EventLog Analyzer Server.

The

tray icon option is only available for Windows !

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Linux 64 Bit version: The EventLog Analyzer Linux 64 Bit version download is available as a BIN file at http://www.eventloganalyzer.com/download.html Linux 32 Bit version: The EventLog Analyzer Linux 32 Bit version download is available as a BIN file at http://www.eventloganalyzer.com/download.html Rest of the installation procedure remains same for both 64 Bit and 32 Bit versions. 1. Download the BIN file, and assign execute permission using the command: chmod a+x <file_name>.bin where <file_name> is the name of the downloaded BIN file. 2. Execute the following command: ./<file_name>Bin During installation if you get an error message stating that the temp folder does not have enough space, try executing this command with the -is:tempdir <directory_name> option, where <directory_name> is the absolute path of an existing directory. ./<file_name>Bin -is:tempdir <directory_name> Follow the instructions as they appear on the screen. This will install EventLog Analyzer on the respective machine. Uninstalling EventLog Analyzer Uninstallation procedure remains same for both 64 Bit and 32 Bit versions. Windows: 1. Navigate to the Program folder in which EventLog Analyzer has been installed. By default, this is Start > Programs > ManageEngine EventLog Analyzer 6. 2. Select the option Uninstall EventLog Analyzer. 3. You will be asked to confirm your choice, after which EventLog Analyzer is uninstalled. Linux: 1. Navigate to the <EventLog Analyzer Home>/server/_uninst directory. 2. Execute the command ./uninstaller.bin 3. You will be asked to confirm your choice, after which EventLog Analyzer is uninstalled. At the end of uninstallation you will be taken to the Uninstallation Feedback Form where you can provide reasons for your product uninstallation. This would help us improve this product.

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Starting and Shutting Down Once you have successfully installed EventLog Analyzer, start the EventLog Analyzer server by following the steps below. Starting EventLog Analyzer Windows Application: Click on Start > Programs > ManageEngine EventLog Analyzer 6 > EventLog Analyzer to start the server. Alternatively, you can navigate to the <EventLog Analyzer Home>\bin folder and invoke the run.bat file. Windows Service: Ensure that the EventLog Analyzer application is installed as Windows Service. When you install with single click, by default it will be installed as Windows Services. If you have carried out custom installation, and chose not to install the application as Windows Service, carry out the procedure to convert the application installation as Windows Service. After this, carryout the following procedure to start Windows Service. • • • • • Go to the Windows Control Panel. Select Administrative Tools > Services. Right-click ManageEngine EventLog Analyzer 6 and select Start in the menu. Alternatively, select Properties. The <Service> Properties screen opens up. In the General tab of the screen, check the Service status is "Stopped" and Start button is in enabled state and other buttons besides are grayed. Click Start button to start the server as windows service.

Linux Application: Navigate to the <EventLog Analyzer Home>/bin directory and execute the run.sh file. When the respective run.sh file is executed, a command prompt window opens up showing startup information on several modules of EventLog Analyzer. Once all the modules have been successfully created, the following message is displayed: Server started. Please connect your client at http://localhost:8400 where 8400 is replaced by the port you have specified as the web server port during installation. If the default syslog listener port of EventLog Analyzer is not free then EventLog Analyzer displays "Can't Bind to Port <Port Number>" when logging into the UI. Linux Service: Ensure that the EventLog Analyzer application is installed as Linux Service. When you install with single click, by default it will be installed as Linux Services. If you have carried out custom installation, and chose not to install the application as Linux Service, carry out the procedure to convert the application installation as Linux Service. After this, carryout the following procedure to start Linux Service. /etc/init.d/eventloganalyzer start

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Check the status of EventLog Analyzer service /etc/init.d/eventloganalyzer status ManageEngine EventLog Analyzer 6.0 is running (15935). Shutting Down EventLog Analyzer Follow the steps below to shut down the EventLog Analyzer server. Please note that once the server is successfully shut down, the MySQL database connection is automatically closed, and all the ports used by EventLog Analyzer are freed. Windows Application: 1. Navigate to the Program folder in which EventLog Analyzer has been installed. By default, this is Start > Programs > ManageEngine EventLog Analyzer 6. 2. Select the option Shut Down EventLog Analyzer. 3. Alternatively, you can navigate to the <EventLog Analyzer Home>\bin folder and invoke the shutdown.bat file. 4. You will be asked to confirm your choice, after which the EventLog Analyzer server is shut down. Windows Service: Ensure that the EventLog Analyzer application is installed as Windows Service. Carryout the following procedure to stop Windows Service. • • • • • Go to the Windows Control Panel. Select Administrative Tools > Services. Right-click ManageEngine EventLog Analyzer 6, and select Stop in the menu. Alternatively, select Properties. The <Service> Properties screen opens up. In the General tab of the screen, check the Service status is "Started" and Stop button is in enabled state and other buttons besides are grayed. Click Stop button to stop the windows service.

Linux Application: 1. Navigate to the <EventLog Analyzer Home>/bin directory. 2. Execute the shutdown.sh file. 3. You will be asked to confirm your choice, after which the EventLog Analyzer server is shut down. Linux Service: /etc/init.d/eventloganalyzer stop Stopping ManageEngine EventLog Analyzer 6.0... Stopped ManageEngine EventLog Analyzer 6.0. Check the status of the service again /etc/init.d/eventloganalyzer status ManageEngine EventLog Analyzer 6.0 is not running.

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Accessing the Web Client

EventLog Analyzer is essentially an event log management tool that collects, stores, and reports on event logs from distributed servers and workstations on the network. Once the server has successfully started, follow the steps below to access EventLog Analyzer. 1. Open a supported web browser window 2. Type the URL address as http://<hostname>:8400 (where <hostname> is the name of the machine on which EventLog Analyzer is running, and 8400 is the default web server port) 3. Log in to EventLog Analyzer using the default username/password combination of admin/admin. EventLog Analyzer provides two more external authentication apart from the local authentication. They are Active Directory authentication and Remote Authentication Dial-in User Service (RADIUS) authentication. If you import users from Active Directory or if you add a RADIUS server details, you will find the Options >> link besides the Login button in the EventLog Analyzer Client UI Login screen. If you click the Options >> link, Log on to field will appear below the Password field. The Log on to field will list the following options: • • Local Authentication - If the user details are available in local EventLog Analyzer server user database Radius Authentication - If the user details are available in RADIUS server and dummy user entry should be avilable in local EventLog Analyzer server user database Domain Name(s) - If the details of the user of a domain is imported from Active Directory into the local EventLog Analyzer server user database

•

Enter the User Name and Password. Select one of the three options in Log on to (Local Authentication or Radius Authentication or Domain Name). Click Login button to log in to EventLog Analyzer Client UI. Once you log in, you can start collecting event logs, generate event reports, and more. If you want to access the web client from the same machine on which EventLog Analyzer is installed, execute the startClient.bat/.sh file from the <EventLog Analyzer Home>/bin directory.

•

On a Windows machine, you can also access the web client from the Start menu by clicking on Start > Programs > ManageEngine EventLog Analyzer 7 > EventLog Analyzer Web Client. On a Windows machine, you can also access the web client from the System Tray by right-clicking on EventLog Analyzer Tray Icon > Start Web Client.

•

License Information

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After you log in to EventLog Analyzer, click the Upgrade License link present in the top-right corner of the screen. The License window that opens up, shows you the license information for the current EventLog Analyzer installation. The License window displays the following information: • Type of license applied - Free or Professional or Premium • Number of days remaining for the license to expire • Maximum number of hosts that you are allowed to manage Upgrading your License Before upgrading the current license, make sure you have the new license file from ZOHO Corp. saved on that system. 1. Browse for the new license file, and select it. 2. Click Upgrade to apply the new license file. The new license is applied with immediate effect. You do not have to shut down and restart the server after the license is applied.

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Getting Started
Once EventLog Analyzer has been successfully set up and started in your network, the next thing to do is to start collecting event logs from hosts on the network. As soon as you log in, you will see the Dashboard. If no hosts are sending event logs to EventLog Analyzer, you will see a welcome screen with options to help you get started. The options in the welcome screen will help you do the following tasks: • • Add a Windows/Unix-host/Any syslog device or Cisco device to collect event logs or syslogs. Simulate event logs To monitor Windows Events in ELA Linux Installation, you need to convert Windows Event messages into Syslog messages. To convert the message you have to use separate tool. To convert the message you have to use separate third party tool. Please mail us to [email protected] for the steps, if required.

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Adding Hosts In order to collect event logs from various hosts in the network, you need to add them to the list of hosts that EventLog Analyzer is currently collecting event logs from. The list of hosts currently monitored is shown in the Hosts table on the Dashboard view of the Home tab. You can add a new host by clicking the New Host link from the Dashboard, the sub tab, or the Settings tab. If EventLog Analyzer has been installed on a UNIX machine, it cannot collect event logs from Windows hosts. However, third party applications can be used to convert the Windows event logs to Syslog and forward it to EventLog Analyzer. The default Host Types are Windows, Unix, IBM AS/400, Cisco Device and Syslog Device. For adding custom/new host types click on the the new host type name. icon and enter

Default listener ports of EventLog Analyzer are 513 & 514. UNIX hosts already configured to send data to the EventLog Analyzer on either of these ports will be automatically added to the list of hosts. • Adding Windows Host • • • • • • Adding Unix Host Adding IBM AS/400 Host Adding VMware Host Configuring the Syslog Service on a UNIX Host Configuring the Syslog Service on a HP-UX/Solaris/AIX Host Configuring the Syslog Service on VMware

Adding Windows Host 1. From the Add New Host page, choose Windows as the Host Type. 2. Use the Host Name box to type a single host name, or a list of host names separated by commas. Click the Pick Hosts link to select hosts auto-discovered from domains scanned on the network. 1. Select the Login as Domain User checkbox if you want to use the login credentials of the Domain Administrator. 2. If you cannot find a specific host in the domain, click Rescan the Domain to rescan this domain alone 3. If you cannot find a specific domain, click Rescan the complete network to rescan the entire network 3. Select the Host Group to which the hosts need to be added. Click the create a new host group. icon to

You need to be logged in with Administrator rights to see the Pick Hosts option. 4. Enter the domain name of the host in the Domain Name field. However, the field is optional.

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5. Enter the administrator Login Name and Password for the selected host. Click on Verify Login to ensure that the correct credentials are provided and you are able to authenticate to the host machine. 6. Select the Monitoring Interval. This is the time interval after which event logs will be collected from the host 7. Select the Use Agent To Collect Logs check box, if you want to use the agent in the network to collect the logs from the particular host. When the option is selected, the drop down list of available agents in the network becomes active. Choose the appropriate agent. 8. If you are done, click Save to add this host and return to the list of hosts monitored. If you want to add more hosts, click Save and Add More to add this host, and then add more hosts. Collect Logs: If you want to collect historic logs present in the Windows event viewer, click the Collect Logs 'folder' icon on the top right side of the Add New Host screen. The Collect Logs window pops down. In that, select the check box 'Collect Historic Logs present in EventViewer' to collect the historic logs. If the check box is selected, EventLog Analyzer will collect all the historical logs present in the Windows Event Viewer. If the check box is unselected, EventLog Analyzer will collect only the logs of the past one hour. Caution: Historic Log collection activity is CPU and Memory resource intensive. We suggest you to use it judiciously. Adding UNIX Host 1. From the Add New Host page, choose Unix as the Host Type. 2. Use the Host Name box to type a single host name, or a list of host names separated by commas. 3. Select the Host Group to which the hosts need to be added. Click the create a new host group. icon to

4. If you would like EventLog Analyzer to listen to a different Syslog Listener Port, other than the mentioned 514 port,then you need to enter the port number where the syslog or syslog-ng service is running on that particular (Cisco Device or UNIX or HP-UX or Solaris or IBM AIX) host. While adding multiple hosts, the Syslog Listener Port number that you enter, is assumed as the port number of the syslog service for all the hosts.

5. If you are done, click Save to add this host and return to the list of hosts monitored. If you want to add more hosts, click Save and Add More to add this host, and then add more hosts.

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ManageEngine EventLog Analyzer :: Help Documentation

The above steps for adding a UNIX host is also applicable for adding Cisco Device (switches and routers) or any other Syslog Device provided you select the Host Type as Cisco Device or Syslog Device or Custom Host Type. Before adding a Cisco Device or UNIX or HP-UX or Solaris host, you need to configure the syslog service on the Cisco Device or UNIX or HP-UX or Solaris host to send syslogs to EventLog Analyzer. The Host Details page provides details regarding the added hosts. Adding IBM AS/400 Host 1. From the Add New Host page, choose IBM AS/400 as the Host Type. Keep the ports 446-449,8470-8476,9470-9476 opened to access IBM AS/400 machines. 2. Use the Host Name box to type a single host name, or a list of host names separated by commas. 3. Select the Host Group to which the hosts need to be added. Click the create a new host group. icon to

4. Enter the Administrator login name and password for the selected host. Besides the Password text box, Verify Login link is available. Click the Verify Login link to verify the validity of the credentials for the particular host. 5. Select the monitoring interval. This is the time interval after which event logs will be collected from the host. 6. Select the Date Format and the Delimiter Date Format in the log. This is the date format used in the event logs will be collected from the IBM AS/400 hosts. 7. If you are done, click Save to add this host and return to the list of hosts monitored. If you want to add more hosts, click Save and Add More to add this host, and then add more hosts. The user account with which the EventLog Analyzer is logging in to AS400 must have the authority level of 50. Otherwise, the application will not able to login to fetch History logs. The Host Details page provides details regarding the added hosts. Configuring the Syslog Service on a UNIX Host 1. Login as root user and edit the syslog.conf file in the /etc directory. 2. Append *.*<space/tab>@<server_name> at the end, where <server_name> is the name of the machine on which EventLog Analyzer is running. 3. Save the configuration and exit the editor. 4. Edit the services file in the /etc directory. 5. Change the syslog service port number to 514, which is one of the default listener ports of EventLog Analyzer. But if you choose a different port other than 514 then remember to enter that same port when adding the host in EventLog

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Analyzer. 6. Save the file and exit the editor. 7. Restart the syslog service on the host using the command: /etc/rc.d/init.d/syslog restart For configuring syslog-ng daemon in a Linux host, append the following entries destination eventloganalyzer { udp("<server_name>" port(514)); }; log { source(src); destination(eventloganalyzer); }; at the end of /etc/syslog-ng/syslog-ng.conf, where <server_name> is the ip address of the machine on which EventLog Analyzer is running. Configuring the Syslog Service on a HP-UX/Solaris/AIX Host 1. Login as root user. 2. Edit the syslog.conf file in the /etc directory as shown below. *.emerg;*.alert;*.crit;*.err;*.warning;*.notice;*.info;*.debug <tabseparation>@<server_name>; For Solaris host, it is just enough to include *.debug<tabseparation>@<server_name> in the syslog.conf file. where, <server_name> is the name of the machine where EventLog Analyzer server or Service is running. Just ensure that only a tab separation alone is there in between *.debug and @<server_name>. 3. Save the configuration and exit the editor. 4. Edit the services file in the /etc directory. 5. Change the syslog service port number to 514, which is one of the default listener ports of EventLog Analyzer. But if you choose a different port other than 514 then remember to enter that same port when adding the host in EventLog Analyzer. 6. Start the syslog daemon running on the OS. You need to just execute the below command. Usage : /sbin/init.d/syslogd {start|stop} Command to be executed : (for HP-UX) /sbin/init.d/syslogd start (for Solaris) /etc/init.d/syslog start (for IBM AIX) startsrc -s syslogd Adding VMware Host 1. From the Add New Host page, choose Unix as the Host Type and add the VMware host as Unix host as per the steps given above. 2. Configure the syslog in the VMware as per the steps given below.

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3. After the EventLog Analyzer starts receiving the syslogs from the VMware host, edit the VMware host details and make host type as Hypervisor. Follow the steps given below: o Click the Edit Host Details icon of VMware host, Edit Host Details page opens up. In that, choose Hypervisor as the Host Type. Click Save Host Details to make this host as VMware host and return to the list of hosts monitored.

o o

Configuring the Syslog Service on VMware All ESX and ESXi hosts run a syslog service (syslogd) which logs messages from the VMkernel and other system components to a file. To configure syslog for an ESX host: Neither vSphere Client nor vicfg-syslog can be used to configure syslog behavior for an ESX host. To configure syslog for an ESX host, you must edit the /etc/syslog.conf file. To configure syslog for an ESXi host: On ESXi hosts, you can use the vSphere Client or the vSphere CLI command vicfg-syslog to configure the following options: o Log file path: Specifies a datastore path to the file syslogd logs all messages. Remote host: Specifies a remote host to which syslog messages are forwarded. In order to receive the forwarded syslog messages, your remote host must have a syslog service installed. Remote port: Specifies the port used by the remote host to receive syslog messages.

o

o

To configure syslog using vSphere CLI command : For more information on vicfg-syslog, refer the vSphere Command-Line Interface Installation and Reference Guide. To configure syslog using vSphere Client: 1. In the vSphere Client inventory, click on the host. 2. Click the Configuration tab. 3. Click Advanced Settings under Software. 4. Select Syslog in the tree control. 5. In the Syslog.Local.DatastorePath text box, enter the datastore path to the file where syslog will log messages. If no path is specified, the default path is /var/log/messages. The datastore path format is [<datastorename>] </path/to/file> where the path is relative to the root of the volume backing the datastore.

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Example: The datastore path [storage1] var/log/messages maps to the path / vmfs/volumes/storage1/var/log/messages. 6. In the Syslog.Remote.Hostname text box, enter the name of the remote host where syslog data will be forwarded. If no value is specified, no data is forwarded. 7. In the Syslog.Remote.Port text box, enter the port on the remote host where syslog data will be forwarded. By default Syslog.Remote.Port is set to 514, the default UDP port used by syslog. Changes to Syslog.Remote.Port only take effect if Syslog.Remote.Hostname is configured. 8. Click OK.

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Adding Cisco Devices The following configuration needs to be done in Cisco Devices (Switches and Routers), before adding them in EventLog Analyzer, for them to send syslogs to EventLog Analyzer and generate reports. Configuring the Syslog on Cisco Switches 1. Login to the switch. 2. Go to the config mode. 3. Do the below configuration to configure the switch (here, we have used Catalyst 2900) to send the logs to the EventLog Analyzer server: <Catalyst2900># config terminal <Catalyst2900>(config)# logging <EventLog Analyzer IP> For the latest catalyst switches Catalyst6500(config)# set logging <EventLog Analyzer IP> We can also configure other options like logging facility , trap notifications, etc. .. as Catalyst6500(config)# logging facility local7 Catalyst6500(config)# logging trap notifications The same commands are also applicable for Cisco Routers. Please refer Cisco® documentation for detailed steps on configuring syslog in the respective routers or switches. Contact [email protected] if the syslog format of your cisco devices are different from the standard syslog format supported by EventLog Analyzer.

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Analyzing Application Logs EventLog Analyzer analyzes Application Logs and generates reports. The following applications logs can be analyzed. The applications logs are: • • • • • • IIS Web Server Logs IIS FTP Server Logs MS SQL Server Logs DHCP Windows Logs DHCP Linux Logs Oracle 10 G Release 2 (10.2.0.3) - Audit Logs

Applications logs in ASCII text format are only handled. Importing Logs Only imported logs are processed. However, EventLog Analyzer can be scheduled to import logs periodically from the application hosts. The logs are not received from application hosts in real time. In the case of Event logs and Syslogs, the logs are received in real time. For to collecting Oracle logs, follow the configuration procedure given in the ELA Configuration page. Processing Logs When the log files are imported periodically, the processing of logs is carried out progressively. That is, only the new log entries added after the previous processing of the log file will be processed. Also the EventLog Analyzer will be able to handle Dynamic Filename change of application log files. That is, some of the applications may append the time stamp with the log file name daily and in turn changes the log file name. Associating Logs to Host The imported log files can be associated to one of the hosts listed. If the log file is not associated with a host, EventLog Analyzer associates the log file to dummy host. The filtering, alerting, and archieving features are not available for Application logs.

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Simulating Event Logs The Simulate option lets you test EventLog Analyzer with sample event log data before setting it up for real-time analysis on your network. The sample data is taken from the syslog_records.xml file present in the <EventLogAnalyzer_Home>/server/default/conf directory on the server. If EventLog Analyzer is running on a Windows machine, add the same machine as a Windows host before trying to simulate event logs. Otherwise you cannot view any reports for the simulated data. When you click the Simulate link from the welcome screen or the Settings tab, the EventLog Analyzer server starts receiving the sample data as event logs. The server then analyzes this data and generates reports assuming this data to be actual event logs. As a result, you can view all the pre-defined event reports, create custom reports, and set up notifications just like you would when actual data is received. At any time, click the Stop Simulate link from the Settings tab to stop sending the sample event logs to the server. However, data already sent to the server will be present until the database is reinitialized.

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User Interface
Using the Dashboard

The Dashboard is shown when the Home tab is clicked. This is the one place from which important information about events and hosts can be seen. Use the global calendar to set the time period for which the graph and table values are generated. The Total Events Per Host Group graph shows the number of events generated in each host group. This includes standard, as well as custom created host groups. Color codes are used to differentiate between event severity's in each host group. The Total Events Per Event Type graph shows the total number of events generated in the selected time period, grouped according to event category or type - Application, System, Directory Service, DNS Server, File Replication Service, Security, and any other custom event type. Color codes are used to differentiate between event severity's in each event category. You can drill down from the above graphs to see more information about the hosts that generated the corresponding events, and the event message that was received. You can export this report to PDF and CSV formats. Click Export to: PDF on the right top corner of the report page. icon or CSV icon

The table below the graphs shows two tabs: Hosts and Applications. The first tab Hosts lists all the hosts that have been configured to send event/system logs to EventLog Analyzer, and the next tab Applications lists all application logs imported by the EventLog Analyzer. Click the icon or the Hosts link to view the list of all hosts from which event logs are collected. Click the icon or the Add New Host link to add a new host. The fields and icons present in the Hosts table are described below: Field/Icon or or or or or Click this icon to edit attributes for this host Click this icon to enable or disable collecting event logs from this host The host name of the machine from which event logs are collected The host group to which this host belongs Click this icon to delete the host The status of log collection from this host. Hover over each icon to see the current status. The number of events generated with each severity. Click on the event count to see more information about the events generated with this severity. Click this icon to see the last ten events generated by this host or Description This icon tells you whether this host is Linux/ Windows/ Cisco Routers / Switches/IBM AS/400.

or Host Name Host Group Status Error/ Warning/ Failure/ Others/ Total

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Field/Icon

Description Click this icon to search a host or a set of hosts. Click this icon to create and schedule Host Summary Report.

The status of log collection can be: Status Description event log collection started access is denied for event log collection or log does not exist event log collection is yet to start

The fields and icons present in the Applications table are described below: Field/Icon Application Type Error Description The application to which the imported log belongs to. The number of events generated with Error severity. Click on the event count to see information about the events generated with this severity. Clicking the count displays the time stamp and actual text message of the events. The number of events generated with Warning severity. The number of events generated with Failure severity. The number of events generated with severity other than the above three. The total number of events generated including all the severity.

Warning Failure Others Total

In the Applications tab, the entries are based on Application type and not based on application hosts. Click on the Application type link in the individual entry. The <Application Logs> screen opens up. This screen displays the overview of log details and application hosts view drilled down to one level. This screen also displays the reports related to this application logs combined for all the hosts. Further you can drill down to one more level by clicking on the application host. The <Application >> Application Host Logs> screen opens up. This screen displays the log details of application hosts specific to the application. This screen also displays the reports related to this application logs specific to the selected host. The application logs should be associated to hosts while configuring import of logs. Otherwise the logs will be associated to dummy host.

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Using The Sub Tab The sub tab provides links to frequently accessed reports and tasks in EventLog Analyzer. Show Listen Port Details Click the icon to see the host name, IP address, listening ports, and server status details for the EventLog Analyzer server. Syslog Viewer You can view the Syslogs (Raw packets) in real time. Click the syslog viewer icon to view the details of the syslog packets like source, destination, syslog port, and the raw log message received by the EventLog Analyzer server from the various configured hosts. If you would like to troubleshoot whether the syslog packets are being sent by the host (source) to the EventLog Analyzer (destination) at the configured port, you can mention the Host IP Address (by default it is Any) and syslog port of this hosts (by default it 513,514) and click on Apply Filter. With the filter applied, you can find out whether the raw log packets are sent from the specific host to EventLog Analyzer server in real time. The following tasks can be done by clicking the corresponding links in the sub tab: Link New New New New Action Host A dd a new host from which event logs will be collected Alert Profile Create a new alert profile to trigger alerts and send notifications Report Create a new custom report Filter Create new database filter, to filter out the unwanted events from your hosts, getting stored in the database Import Logs Click this link to import Windows Event Log files (type .evt format) (type .evtx format supported in Windows Vista and 2008 machines only) from the local machine or by FTP from remote machine. AS/400 Click AS/400 > Alert to create a new alert profile to trigger alerts Alert/Filter/Report and send notifications for AS/400 devices. Click AS/400 > Filter to create new database filter, to filter out the unwanted events from AS/400 hosts, getting stored in the database. Click AS/400 > Report to create a new AS/400 custom report. At least one AS/400 host should be added to EVentLog Analyzer, for this menu item in the sub-tab to be visible.

Bookmarks

Allows you to set a bookmark for the current page, and manage existing bookmarks

Advanced Search

Click this link to carry out Advanced Search of Formated logs and Raw logs. Use the result to create Report Profile. This will be useful for network trouble shooting and forensic analysis.

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Using The Left Navigation Pane The left navigation pane provides quick links to different tasks and reports in EventLog Analyzer. The components present in the left navigation pane depend on the tab that is currently selected. The following is a list of all components found in the left navigation pane: Component Dashboard Views Global Calendar Description List all the custom dashboard views created by the user. 'All Groups' view is the default dashboard view. Allows you to select the time period for all reports from one place. By default, the current day's data is shown. Description Includes links to generate custom reports created using the Add New Report link. Includes links to generate event-based reports on top hosts, top processes, and more. Includes links to generate reports for HIPAA, GLBA, SOX, and PCI compliance requirements. Includes links to generate reports for HIPAA, GLBA, SOX, and PCI compliance requirements. Includes links to generate trend reports based on event logs received from hosts.

Component My Reports Top N Reports User Activity Reports Compliance Reports Trend Reports

Most of the tasks in the left navigation pane can be done from the main tabs also, by clicking the corresponding links. The left navigation pane provides a quicker way to perform the same tasks. Component Applications Description Includes links to generate application-based reports on top hosts, top users, top file types, top Page URLs, and more. It also includes link to Import Log File.

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Using Calendar You can use the calendar to select a single date or range of days to view various details of the reports, alerts, and logs of the Firewalls. There are two icons provided on top left corner of the calendar to select a single day or range of days. Refer the screen shot given below:

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Dashboard View Customization In the Dashboard Views section, you can see Customize link besides "Dashboard Views:" title to customize the dashboard view and a combo box listing all the available Dashboard Views with All Groups view on top. To customize the dashboard view, click Customize link. Dashboard View Customization page appears. It lists all the dashboard views available to the user including All Groups view on top. The dashboard view customization page lets users to: • Create multiple dashboard views based on the groups assigned to the user. Each view can be configured to show a list of assigned groups. The created dashboard views are listed in the Dashboard Views combo box in the left hand side top of the Home tab. Edit any of the listed views, except the All Groups dashboard view. Set any one of the views as default dashboard view. Delete any of the listed views, except the All Groups view and the default dashboard view, if any of the created dashboard view is set as a default dashboard view.

• • •

To create a new group view Click Create Group View link. The Create Group View screen pops-up. In that screen, • • • • Enter a name for the view in the View Name text box. Select the devices from the Available Groups list, and move it to the Dashboard View Groups list. Select the Set this view as Default View check box option to make this view as the default dashboard view upon user login. Click Update to create the device view and Close to close the screen.

Now you can see the new view created is listed in the Dashboard View Customization page. To edit a device view To edit a view, click the icon of the view to be edited. The Edit Group View screen pops-up. The procedure is same as that of create device view. To set a device view as default view Select any one of the listed views to be Set as default. The default dashboard view is indicated by the icon and all other views by the icon. Click the icon of the view, which you want to set as default view. Now the icon changes to icon and in the previous default view, the icon changes to icon.

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To delete a device view To delete a view, click the icon of the view to be deleted.

Default View: The default dashboard view is the one which appears in the Home tab, upon user login. By default All Groups view is set as default view. User can create and set any view as default view. Default view will appear automatically only when the user closes the client and re-logs in. User can view any of the listed dashboard views and traversing between the tabs will not change the view.

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Generating Event Reports
EventLog Analyzer offers a rich set of pre-defined reports that help in analyzing event logs and understanding system behavior without spending a lot of time. On a broad level, EventLog Analyzer provides the following types of reports: Report Top N Reports User Activity (PUMA) Reports Trend Reports Description view top hosts and top processes generating events of different severity view overview of user activity and user wise reports of their activities view event trends based on event severity or event category, and alert trends view instant reports for HIPAA, GLBA, SOX, and PCI requirements

Compliance Reports Detailed Host view host-specific event summary for each host Reports Custom Reports create custom reports based on specific reporting criteria (My Reports) Application Reports view pre-defined reports for three types of applications, namely, IIS W3C Web Server Logs, IIS W3C FTP Logs, and MSSQL Server Logs IBM AS/400 view pre-defined reports for IBM AS/400 device Reports Generate Test Report If you want to see a preview of report for the newly created rep rot profile, at the end of the Report Profile Creation wizard, click the Generate Test Report button. All the above reports can be accessed from the Reports tab. Customizing and Scheduling the EventLog Analyzer Reports All the reports of EventLog Analyzer can be customized and scheduled as per your requirement. The pre-defined reports like Top N Reports, Trend Reports, and Compliance Reports can be customized to suit your requirements. Selectively filtered reports can be created from the pre-defined reports of the EventLog Analyzer. The default reports also will be available. Procedure to customize and schedule pre-defined reports On any of the pre-defined reports like Top N Reports, Trend Reports, and Compliance Reports, you will find the icon. • Click on the icon, Create New Report wizard screen opens up. • Create the new report as explained below. But, in this case you will be customizing the existing predefined report from which you clicked the icon.

Step 1: In the 1. 2. 3. Create New Report wizard first page, enter report details and select host. Enter a unique name as the Report Name, for the new customized report. Select the hosts or host groups to report on. Click Next to continue.

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Step 2: In the Create New Report wizard final page, select the report generation schedule, configure to send the report by Email and generate test report. 1. If you want to schedule this report to run automatically, choose the time interval after which this report should be generated. Choose from hourly, daily, weekly, or monthly schedules, or choose to run this report only once. For Daily, Weekly, and Only once schedules, you can set the TimeFilter for Custom Hours, Only Working Hours, or Only NonWorking Hours. For the Daily schedules, if the option Run on Week Days is selected then the reports are run daily except on the weekends. For the Weekly or Monthly schedules, select the option Generate Report only for Week Days if you want to report on the events that occurred only on the week days and not report on events that occurred over the weekends. You can also add a schedule to this report later from the My Reports section 2. You can select the report format. Select the Report Format, PDF or CSV radio buttons. 3. You can select the summary or detailed report to be generated. Select the Generate Report, Summary & Details or Only Summary radio buttons. 4. If you want to email this report select the Email This Report checkbox • • Enter the e-mail addresses as comma-separated values in the Mail To box If the mail server has not been set up yet, an error message is shown below the Mail To box. Click the link inside the error message to configure the mail server settings in the popup window that is opened.

5. Click Generate Test Report to see a preview of how this report will look like, once it is set up. Click Finish to save the report. The report is now listed in the My Reports section. Scheduled reports are generated and emailed in PDF or CSV formats.

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Viewing Events for a Host All the events generated by a host, are collected, aggregated, and grouped under different categories before displaying them in graphs and reports. From any tab, click on the host name to see a General Summary for that host. The General Summary shows you the number of events of each type that have been generated by that host in the selected time period. You can then click on the event count against each event type to see the exact event that was generated. For Cisco devices, EventLog Analyzer supports reports for Important Events like: AccessList Hits, Configuration Changes, ISDN Disconnects, Link State Changes, and System Restarts. Important Events tab: EventLog Analyzer considers events such as user logon/logoff, user account changes, and server-specific events as important events, and shows them under the Important Events tab. This simplifies troubleshooting to a great extent, because you don't have to sift through rows of log information to identify a critical event. Any event that may require more than a customary glance is shown under this tab. All Events tab: All the events generated by the host, are classified by process (event type) and shown under this tab. Click on the event count displayed against process, to see the corresponding details of the event generated. The event summary shows the event log source (kernel, syslog, etc.) and the facility (daemon, syslog, etc.) along with the message (event description) and the event timestamp. Look up Database Filters to know more about setting up filters to store only specific events from a host or host group.

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Viewing Top Hosts The Top N Reports section in the Reports tab, lists the top hosts, users, and processes generating important events. You can click the View All link to view all the reports in this section in a single page. Top Hosts by User Access This report shows the hosts with maximum number of successful logins, and the hosts with maximum number of failed login attempts. While the former is useful in tracking usage trends of hosts, the latter is important in analyzing which hosts are subject to the most number of security breaches. Using this report, you can decide if security policies need to be changed with respect to certain hosts, and even tighten security measures across the network. Top Users by Login This report shows the users with maximum number of successful logins, and the users with maximum number of failed login attempts. This report tells you which user logged into which host, using the password, and whether the user was successful or not. If a user has been accessing several hosts with the user name and password, this report will show you which hosts were used, and when. If the user has tried to log in, but was unsuccessful, this report will show you how many times the user was unsuccessful, on which hosts did the user try, and when. Using this report, you can identify errant users on the network, and set up security policies to track such users. Top Interactive Login In this case, only the logins done interactively through the UI. This report shows the users with maximum number of successful logins, and the users with maximum number of failed login attempts. This report tells you which user logged into which host, using the password, and whether the user was successful or not. If a user has been accessing several hosts with the user name and password, this report will show you which hosts were used, and when. If the user has tried to log in, but was unsuccessful, this report will show you how many times the user was unsuccessful, on which hosts did the user try, and when. Using this report, you can identify errant users on the network, and set up security policies to track such users. Top Hosts by Event Severity This report sorts event logs received from all hosts by severity, and shows the top values for each event severity. This means that, at one glance, you can see which hosts have been generating maximum number of critical events, warning events, and so on. By default, the overall top hosts generating events of any severity, is shown, with the View Severity value set to All. Using this report, you can quickly see hosts that may be experiencing problems, thereby accelerating the troubleshooting process.

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Some event severities are applicable to Unix hosts only Top Processes by Event Severity This report sorts event logs generated by processes running across all hosts, and shows the top values for each event severity. This means that, at one glance, you can see which processes have been generating maximum number of critical events, warning events, and so on. By default, the overall top processes generating events of any severity, is shown, with the View Severity value set to All. Using this report, you can investigate suspicious behavior on critical hosts, determine if there has been a worm or virus attack in the network, and also see which hosts have been affected, thereby reducing network downtime.

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Viewing User Acitivity (PUMA) Reports Under the User Activity Reports you have the following reports: • • User Activity Overview Used Based Reports

You can save these reports using Save as: > Scheduled Report link available right top corner of the reports. User Activity Overview This report lets you know the overall host wise user activity. You can change the hosts using Filter Criteria. Select Filter Criteria: > Change Hosts to view the overview graph of a selected hosts. The number of events are plotted against the reports (Event Count vs Report) in the graph. The list of reports are: • • • • • • • • • • User Logons User Logoffs Failed Logons Successful User Account Validation Failed User Account Validation Audit Logs Cleared Audit Policy Changes Objects Accessed User Account Changes User Group Changes

Used Based Reports This report lets you know the number of events of user wise activity. You can change the hosts, users and reports using Filter Criteria. Select Filter Criteria: > Change Hosts to view the overview graph of a selected hosts. Select Filter Criteria: > Change Users to view the overview graph of a selected users. Select Filter Criteria: > Change Reports to view the overview graph of a selected reports. The report wise number of events (Report vs Event Count) are plotted in the graph. The list of reports are: • • • User Logons User Logoffs Failed Logons

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• • • • • • •

Successful User Account Validation Failed User Account Validation Audit Logs Cleared Audit Policy Changes Objects Accessed User Account Changes User Group Changes

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Generating Compliance Reports EventLog Analyzer lets you generate the following pre-defined reports to help meet the requirements of PCI-DSS, FISMA, HIPAA, GLBA, and SOX regulatory compliance acts: • • • • • PCI Compliance FISMA compliance report HIPAA compliance report SOX compliance report GLBA compliance report

Click the Compliance Reports link to see the different reports available for each act. These reports are available under the Compliance Reports section in the Reports tab and the left navigation pane. Click the Compliance Reports link to view the details and descriptions of the default compliance and the selected list of reports, configure new or existing compliance. You can find this link on the Reports menu of the sub-tab. Clicking the Compliance Reports link opens the Compliance Reports page. On the right side top of the page, + New Compliance link is present. With the + New Compliance link, you can add a new compliance and select a set of reports for the compliance. With Edit Compliance link, you can edit the default compliance available in the EventLog Analyzer. The Compliance Reports page displays the default and custom compliance reports with description and the respective sections/controls of the act covered. Click the Compliance report of your choice. The chosen Compliance Report page displays the overview of the Compliance in pi graph format, its description and the report details. You can click on the graph to get one level drill down of number of events information of reports of the group. In the next level drill down click the number of events link of the reports in the group to get the exact raw logs It provides Change Report instant menu option on top of overview itself, to change the Compliance or the specific report of interest to be displayed. It provides Change Host instant menu option on top of overview itself, to change the Host Group or the specific host of interest to be displayed. It provides Schedule Report instant menu option on top of overview itself, to schedule the displayed compliance report. You also have Export to: PDF, CSV icons to export the report currently being viewed to the selected format. EventLog Analyzer Support for adding more reports to the existing list of default reports with More Reports? Tell us here link, all the reports selected for the compliance and their description. Clicking on the compliance report, displays all the selected reports of the compliance in the <Compliance Name> Compliance Report page. Clicking on the individual report under a compliance, displays the selected report of the compliance in the <Compliance Name> Compliance Report page.

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PCI Compliance Reports Requirement 10 of Payment Card Industry Data Security Standard (PCI-DSS) requires payment service providers and merchants to track and report on all access to their network resources and cardholder data through system activity logs. EventLog Analyzer provides the following reports under various groups to help organizations to comply with the PCI regulations. The following reports cover Requirements 10.1, 10.2.1, 10.2.2, 10.2.3, 10.2.4, 10.2.6, 10.2.7 • Object Access o o o o o • Logon o o o o • o o o • o o • Successful User Logons Successful User Logoffs Unsuccessful User Logons Terminal Service Session User Policy Changes Domain Policy Changes Audit Policy Changes System Logs Audit Logs Cleared Object Accessed Object Created Object Modified Object Deleted Object Handle

Policy Changes

System Events

User Access

o Individual User Action All these reports are accessible from the PCI Compliance Reports section. FISMA Compliance Reports Federal Information Security Management Act (FISMA) mandates minimum security requirements for the federal government and related agencies. The requirements are covered in FIPS Publication 200, Minimum Security Requirements for Federal Information Systems in seventeen security-related areas. Federal agencies must meet the requirements as defined herein through the use of the security controls in accordance with NIST Special Publication 800-53, Recommended Security Controls for Federal Information Systems, as amended. The following controls are covered in the reports: • Audit and Accountability (AU) • • • • • Certification, Accreditation, and Security Assessments (CA) Contingency Planning (CP) Access Control (AC) Identification and Authentication (IA) Configuration Management (CM)

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EventLog Analyzer provides the following reports under various groups to help comply with the FISMA regulation controls: • Audit and Accountability (AU) o o o o o • Object Handle Object Created Object Modified Object Deleted Object Accessed

Certification, Accreditation, and Security Assessments (CA) o Windows Services

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Contingency Planning (CP) o o Windows Restore Windows Backup

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Access Control (AC) o o o o Terminal Service Session Unsuccessful User Logons Successful User Logoffs Successful User Logons

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Identification and Authentication (IA) o Individual User Action

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Configuration Management (CM) o o o Anti-malwares Other Software Windows Software Updates

All these reports are accessible from the FISMA Compliance Reports section. HIPAA Compliance Reports The Health Insurance Portability And Accountability (HIPAA) regulation impacts those in healthcare that exchange patient information electronically. HIPAA regulations were established to protect the integrity and security of health information, including protecting against unauthorized use or disclosure of the information. As part of the requirements, HIPAA states that a security management process must exist in order to protect against attempted or successful unauthorized access, use, disclosure, modification, or interference with system operations . In other words being able to monitor, report and alert on attempted or successful access to systems and applications that contain sensitive patient information. EventLog Analyzer provides the following reports under various groups to help comply with the HIPAA regulations:

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•

Object Access o o o o o Object Accessed Object Created Object Modified Object Deleted Object Handle

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Logon o o o o Successful User Logons Successful User Logoffs Unsuccessful User Logons Terminal Service Session

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System Events o o System Logs Audit Logs Cleared

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Account Logon o o Successful User Account Validation Unsuccessful User Account Validation

All these reports are accessible from the HIPAA Compliance Reports section. Sarbanes-Oxley Compliance Reports Section 404 of the Sarbanes-Oxley (SOX) act describes specific regulations required for publicly traded companies to document the management s Assessment of Internal Controls over security processes. Although the exact requirements of Sarbanes-Oxley are a bit vague, as part of the requirements, it can be assumed that a security management process must exist in order to protect against attempted or successful unauthorized access, use, disclosure, modification, or interference with system operations. In other words, being able to monitor, report and alert on attempted or successful access to systems and applications that contain sensitive financial information. EventLog Analyzer provides the following reports under various groups to help comply with the SOX regulations: • Object Access o o o o o • Logon o o o o Successful User Logons Successful User Logoffs Unsuccessful User Logons Terminal Service Session Object Accessed Object Created Object Modified Object Deleted Object Handle

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Policy Changes o o o User Policy Changes Domain Policy Changes Audit Policy Changes

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System Events o o System Logs Audit Logs Cleared

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Process Tracking o Process Access

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Account Logon o o Successful User Account Validation Unsuccessful User Account Validation

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User Access o Individual User Action

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Account Management o o User Account Changes Computer Account Changes

o User Group Changes All these reports are accessible from the SOX Compliance Reports section. GLBA Compliance Reports Section 501 of the GLBA documents specific regulations required for financial institutions to protect “non-public personal information”. As part of the GLBA requirements, it is necessary that a security management process exists in order to protect against attempted or successful unauthorized access, use, disclosure, modification, or interference of customer records. In other words being able to monitor, report and alert on attempted or successful access to systems and applications that contain sensitive customer information. EventLog Analyzer provides the following reports under various groups to help comply with the GLBA regulations: • Logon o o o o • Successful User Logons Successful User Logoffs Unsuccessful User Logons Terminal Service Session

System Events o o System Logs Audit Logs Cleared

All these reports are accessible from the GLBA Compliance Reports section.

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Adding New Compliance EventLog Analyzer lets you to create reports for any/new regulatory compliance act. This can be created either from Compliance Reports or System Settings > Compliance Settings. Compliance Reports page Click the Compliance Reports link in the left navigation pane or clicking the Compliance Reports [View All] link under the Compliance Reports section in the Reports tab, opens the Compliance Reports page. On the right side top of the page, Add New link is present. With the Add New link, you can add a new compliance and select a set of reports for the compliance. Compliance Settings page Click the Compliance Reports link to configure new or existing compliances. You can find this link on the System Settings section of the Settings tab. Clicking the Compliance Reports link opens the Compliance Settings page. On the right side top of the page, Add new Compliance link is present. With the link, you can add a new compliance and select a set of reports for the compliance.

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Viewing Event Trends Trend reports let you analyze the performance of hosts based on specific metrics, over a period of time. Trend monitoring helps in historical analysis of the performance of the Windows and UNIX hosts on your network. You can monitor trends of events generated across hosts, based on event severity, or event type. You can also view trends of alerts triggered. All the trend reports in EventLog Analyzer show the current trend, and compare this with the historical trend, with the time period split into one hour, and one day. Beneath each graph, click the Show Details link to display the tabular data corresponding to the graph. Event Severity Trend Reports This type of trend report lets you see how events of different severities have been generated across host groups. Current and Historical Trends are shown on an hourly and daily basis. You can choose from the ten severity levels in the View Severity box, or see trends of all severities. Event Type/Category Trend Reports This type of trend report lets you see trends of events generated, based on event type Application, System, or Security. You can choose this from the View Type box, or see trends of all event types. Current and Historical Trends are shown on an hourly and daily basis. Alerts Trend Reports This type of trend report shows you current and historical trends of alerts triggered on an hourly, as well as daily basis. Look up Setting up Notifications to know more about creating alert profiles

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Generating Application Log Reports The Application Reports provide different reports available for each application. These reports are available under the Detailed Application Reports section in the Reports tab and the left navigation pane. The Detailed Application Reports section lists the Log Type, Report Description and View Report columns of the reports of the application logs. The supported log types are: • • • • • • IIS W3C Web Server Logs IIS W3C FTP Logs DHCP Windows Logs DHCP Linux Logs MS SQL Server Logs Oracle Audit Logs

View Report column contains links to open the various reports of the selected application log. Reports for IIS W3C Web Server Logs Clicking the View Report link opens the Reports for IIS W3C Web Server Logs page. The Overview section on top of the page displays the event count in the Event Count table. In the table event count is classified based on the severity Critical, Error, Warning, Information, and Total and displayed in the columns of the table. Below the Event Count table, the page displays the event count for each host under Hosts sub section. In the Hosts table, the host names are listed under Name column and event count is classified based on the severity Critical, Error, Warning, Information, and Total and displayed in the columns of the table against each host. The Report section at bottom of the page displays the various reports generated in the Report column of the table. The total events and top events of each report are listed in the Total Events and Top Events columns. There are delete icon links against each report to delete the report. The Report section header contains Edit Report List link to edit list of reports for the application. A report can be removed or added to the list from the link menu option. EventLog Analyzer lets you generate the following pre-defined reports for web server application logs: • • • • • • • • Hosts Report Users Report File Type Report Page URLs Report Browser Usage Report OS Usage Report HTTP Error Status Code Report Malicious URL Report

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Hosts Report EventLog Analyzer provides the following details for hosts report: • • • • • Client IP Address Hits Page Views Bytes Sent Events

Users Report EventLog Analyzer provides the following details for users report: • • • • • Username Hits Page Views Bytes Sent Events

File Type Report EventLog Analyzer provides the following details for file type report: • • • • • File Type Hits Percentage Bytes Sent Events

Page URLs Report EventLog Analyzer provides the following details for page URLs report: • • • • • URI Stem Hits Page Views Bytes Sent Events

Browser Usage Report EventLog Analyzer provides the following details for browser usage report: • • • • Browser Hits Percentage Events

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OS Usage Report EventLog Analyzer provides the following details for OS usage report: • • • • OS Hits Percentage Events

HTTP Error Status Codes Report EventLog Analyzer provides the following details for browser usage report: • • • • HTTP Status Hits Percentage Events

Malicious URL Report EventLog Analyzer provides the following details for malicious URL report: • • • • URI Stem Hits Percentage Events

Reports for IIS W3C FTP Logs Clicking the View Report link opens the IIS W3C FTP Logs page. The Overview section on top of the page displays the event count in the Event Count table. In the table event count is classified based on the severity Critical, Error, Warning, Information, and Total and displayed in the columns of the table. Below the Event Count table, the page displays the event count for each host under Hosts sub section. In the Hosts table, the host names are listed under Name column and event count is classified based on the severity Critical, Error, Warning, Information, and Total and displayed in the columns of the table against each host. The Report section at bottom of the page displays the various reports generated in the Report column of the table. The total events and top events of each report are listed in the Total Events and Top Events columns. There are delete icon links against each report to delete the report. The Report section header contains Edit Report List link to edit list of reports for the application. A report can be removed or added to the list from the link menu option. EventLog Analyzer lets you generate the following pre-defined reports for FTP server application logs: • • • • Hosts Report Users Report File Type Report Server Services Report

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• •

Server IPs Report Source Port Report

Hosts Report EventLog Analyzer provides the following details for FTP server application hosts report: • • • • Client IP Address Bytes Sent Bytes Received Events

Users Report EventLog Analyzer provides the following details for FTP server application users report: • • • • Username Bytes Sent Bytes Received Events

File Type Report EventLog Analyzer provides the following details for FTP server application file type report: • • • • • File Type File Transfers Bytes Sent Bytes Received Events

Server Services Report EventLog Analyzer provides the following details for FTP server application server services report: • • • • • Server Service File Transfers Bytes Sent Bytes Received Events

Server IPs Report EventLog Analyzer provides the following details for FTP server application server IPs report: • Server IP Address

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• • • •

File Transfers Bytes Sent Bytes Received Events

Source Ports Report EventLog Analyzer provides the following details for FTP server application server ports report: • • • • • Server Port File Transfers Bytes Sent Bytes Received Events

Reports for DHCP Windows Logs Clicking the View Report link opens the Reports for DHCP Windows Logs page. The Overview section on top of the page displays the event count in the Event Count table. In the table event count is classified based on the severity Critical, Error, Warning, Information, and Total and displayed in the columns of the table. Below the Event Count table, the page displays the event count for each host under Hosts sub section. In the Hosts table, the host names are listed under Name column and event count is classified based on the severity Critical, Error, Warning, Information, and Total and displayed in the columns of the table against each host. The Report section at bottom of the page displays the various reports generated in the Report column of the table. The total events and top events of each report are listed in the Total Events and Top Events columns. There are delete icon links against each report to delete the report. The Report section header contains Edit Report List link to edit list of reports for the application. A report can be removed or added to the list from the link menu option. EventLog Analyzer lets you generate the following pre-defined reports for web server application logs: • • • • • • Lease Report BOOTP lease report DNS dynamic update report Rogue server detection report IP-Event report MAC-Event report

Lease Report EventLog Analyzer provides the following details for lease report: • • Lease Report Events

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BOOTP lease Report EventLog Analyzer provides the following details for BOOTP lease report: • Events

DNS dynamic update Report EventLog Analyzer provides the following details for DNS dynamic update report: • • DNS update details Events

The DNS update details are: • • DNS dynamic update request DNS dynamic update successful

Rogue server detection Report EventLog Analyzer provides the following details for Rogue server detection report: • Events IP-Event Report EventLog Analyzer provides the following details for IP-Event report: • • IP Address Events

MAC-Event Report EventLog Analyzer provides the following details for MAC-Event report: • • MAC Address Events

Reports for DHCP Linux Logs Clicking the View Report link opens the Reports for DHCP Linux Logs page. The Overview section on top of the page displays the event count in the Event Count table. In the table event count is classified based on the severity Critical, Error, Warning, Information, and Total and displayed in the columns of the table. Below the Event Count table, the page displays the event count for each host under Hosts sub section. In the Hosts table, the host names are listed under Name column and event count is classified based on the severity Critical, Error, Warning, Information, and Total and displayed in the columns of the table against each host. The Report section at bottom of the page displays the various reports generated in the Report column of the table. The total events and top events of each report are listed in the Total Events and Top Events columns. There are delete icon links against each report to delete the report. The Report section header contains Edit Report List link to

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edit list of reports for the application. A report can be removed or added to the list from the link menu option. EventLog Analyzer lets you generate the following pre-defined reports for web server application logs: • • • • • Operations Report MAC Address Report Client Gateway Report IP Report Single page summary

Operations Report EventLog Analyzer provides the following details for operations report: • Operation • Events

The operations are: • • • • • • • • • • DHCPREQUEST DHCPNAK DHCPDISCOVER DHCPOFFER DHCPACK DHCPINFORM if IN delete DHCPRELEASE Abandoning IP

MAC Address Report EventLog Analyzer provides the following details for MAC Address report: • MAC Address • Events

Client Gateway Report EventLog Analyzer provides the following details for Client Gateway report: • Gateway • Events

IP Report EventLog Analyzer provides the following details for IP report: • • IP Address Events

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Single Page Summary Report EventLog Analyzer provides the following details for single page summary report: • Logging device • • • • • Operation IP Address MAC Address Gateway Events

Reports for MS SQL Server Logs Clicking the View Report link opens the MS SQL Server Logs page. The Overview section on top of the page displays the event count in the Event Count table. In the table event count is classified based on the severity Critical, Error, Warning, Information, and Total and displayed in the columns of the table. Below the Event Count table, the page displays the event count for each host under Hosts sub section. In the Hosts table, the host names are listed under Name column and event count is classified based on the severity Critical, Error, Warning, Information, and Total and displayed in the columns of the table against each host. The Report section at bottom of the page displays the various reports generated in the Report column of the table. The total events and top events of each report are listed in the Total Events and Top Events columns. There are delete icon links against each report to delete the report. The Report section header contains Edit Report List link to edit list of reports for the application. A report can be removed or added to the list from the link menu option. EventLog Analyzer lets you generate the following pre-defined reports for MS SQL server application logs: • Successful Trusted Logins • • • Successful Non-Trusted Logins Failed User Logins Insufficient Resources Events

Successful Trusted Logins Report EventLog Analyzer provides the following details for MS SQL server application Successful Trusted Logins report: • Username • Events

Successful Non-Trusted Logins Report EventLog Analyzer provides the following details for MS SQL server application Successful Non-Trusted Logins report: • Username • Events

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Failed User Logins Report EventLog Analyzer provides the following details for MS SQL server application Failed User Logins report: • Username • Events

Insufficient Resources Events Report EventLog Analyzer provides the following details for MS SQL server application Insufficient Resources Events report: • Events Reports for Oracle Audit Logs Clicking the View Report link opens the Oracle Logs page. The Overview section on top of the page displays the event count in the Event Count table. In the table event count is classified based on the severity Critical, Error, Warning, Information, and Total and displayed in the columns of the table. Below the Event Count table, the page displays the event count for each host under Hosts sub section. In the Hosts table, the host names are listed under Name column and event count is classified based on the severity Critical, Error, Warning, Information, and Total and displayed in the columns of the table against each host. There are delete icon links against each host to delete the host. The Report section at bottom of the page displays the various reports generated in the Report column of the table. The total events count of each report are listed in the Total Counts columns. EventLog Analyzer lets you generate the following pre-defined reports for Oracle server application Audit logs: • • • • • • • • • • • • • Create Table Drop Table Alter Table Alter User Alter System Create User Drop User Logon Logoff Connect Shutdown Startup All Logs - This is created only as a custom report and is not available as a prebuilt report.

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Create Table Report EventLog Analyzer provides the following details for Oracle server application Create Table report: • SESSIONID • • • • • • • • ENTRYID USERID USERHOST TERMINAL RETURNCODE OBJ$CREATOR OBJ$NAME Time

Drop Table Report EventLog Analyzer provides the following details for Oracle server application Drop Table report: • SESSIONID • • • • • • • • ENTRYID USERID USERHOST TERMINAL RETURNCODE OBJ$CREATOR OBJ$NAME Time

Alter Table Report EventLog Analyzer provides the following details for Oracle server application Alter Table report: • SESSIONID • • • • • • • • ENTRYID USERID USERHOST TERMINAL RETURNCODE OBJ$CREATOR OBJ$NAME Time

Alter User Report EventLog Analyzer provides the following details for Oracle server application Alter User report: • • • SESSIONID ENTRYID USERID

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• • • • •

USERHOST TERMINAL RETURNCODE OBJ$NAME Time

Alter System Report EventLog Analyzer provides the following details for Oracle server application Alter System report: • • • • • • • SESSIONID ENTRYID USERID USERHOST TERMINAL RETURNCODE Time

Create User Report EventLog Analyzer provides the following details for Oracle server application Create User report: • SESSIONID • • • • • • • ENTRYID USERID USERHOST TERMINAL RETURNCODE OBJ$NAME Time

Drop User Report EventLog Analyzer provides the following details for Oracle server application Drop User report: • • • • • • • • SESSIONID ENTRYID USERID USERHOST TERMINAL RETURNCODE OBJ$NAME Time

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Logon Report EventLog Analyzer provides the following details for Oracle server application Logon report: • • • • • • • SESSIONID ENTRYID USERID USERHOST TERMINAL RETURNCODE Time

Logoff Report EventLog Analyzer provides the following details for Oracle server application Logon report: • • • • • • • SESSIONID ENTRYID USERID USERHOST TERMINAL RETURNCODE Time

Connect Report EventLog Analyzer provides the following details for Oracle server application Connect report: • • • • • • DATABASE USER PRIVILEGE CLIENT USER CLIENT TERMINAL Status Time

Shutdown Report EventLog Analyzer provides the following details for Oracle server application Shutdown report: • DATABASE USER • • • • • PRIVILEGE CLIENT USER CLIENT TERMINAL Status Time

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Startup Report EventLog Analyzer provides the following details for Oracle server application Startup report: • DATABASE USER • • • • • PRIVILEGE CLIENT USER CLIENT TERMINAL Status Time

All Logs This is created only as a custom report and is not available as a pre-built report. In this report all actions and severity events will be available.

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Viewing IBM AS/400 System History Log Reports The history logs of IBM AS/400 contains information about the operation of the system and the system status. The history log tracks high-level activities such as the start and completion of jobs, device status changes, system operator messages, and attempted security violations. The information is recorded in the form of messages. These messages are stored in files that are created by the system. History logs help you track and control system activity. When you maintain an accurate history log, you can monitor specific system activities that help analyze problems. History logs record certain operational and status messages that relate to all jobs in the system. You can view the reports of the history logs in EventLog Analyzer. Select the Home tab. In the Dashboard, below the events graph, you will find the Hosts and Applications tabs. Click on the host name, for which the host category is IBM AS/400. Custom Report for the IBM AS/400 host will be displayed. The special report will be displayed under the Important Events tab of the Custom Report. AS/400 System History Log Reports EventLog Analyzer will generate a variety of special reports using the information extracted from the history logs of AS/400 systems. Special Reports generated by the application are: • • • • • • • • Successful Logons Successful Logoffs Unsuccessful Logons Job Logs Device Configuration System Time Changed Journal Logs Hardware Errors

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Creating Custom Reports Custom reports in EventLog Analyzer let you monitor specific events and hosts exclusively. Custom report profiles can be scheduled to run automatically during selected time intervals, and also e-mailed to recipients as PDF or CSV reports. Custom reports are listed under the My Reports section, found in the Reports tab, and the left navigation pane. The My Reports section lists all the custom reports created so far, the hosts that are reported on, and scheduling options. Click on the report name to view the report. The page contains a menu bar and the menu bar contains the following menu: • • • Add New Report - Click this menu to create a new custom report. Delete Report - Select the check boxes of custom reports to be deleted and click the Delete Report link to delete report(s). Export Profiles - Select the check boxes of report profiles to be exported and click this menu. The profile will be downloaded as an XML file (EventLogAnalyzer_Profiles.xml), through your browser into your client machine. Import Profiles - Click this menu to import report profiles. On clicking the menu, Import Profiles screen pops-up. In that, you will find File Location text box and Browse button besides. Enter the location of the XML file (EventLogAnalyzer_Profiles.xml) or use the browse button to locate the XML file. Click Import button to import the profiles in to EventLog Analyzer server and Cancel button to cancel the import profiles operation. If the report already exist in EventLog Analyzer, clicking Import button will list Failed To Import option and the existing reports with check boxes and you will find Over Write button and Cancel button to cancel the import profiles operation. Select the check boxes of report profiles to overwrite and click Over Write button. There will be no hosts configured for the imported report profiles. You have to edit the report profile to configure the hosts. Click the icon to edit the corresponding custom report configuration details. If the report profile has no schedules associated with it, the icon is displayed. Click this icon to schedule the report profile. If the report profile already has a schedule associated with it, the icon is displayed. Click this icon to create another schedule for this report profile. Creating a New Custom Report Click the Add New Report link to create a new custom report. You can find this link on the sub tab, and the My Reports section in the left navigation pane, and the Reports tab. Click the Add New Report link opens the Create New Report wizard with three/two pages. Step 1: In the Create New Report wizard first page, enter report details and select host. 1. Enter a unique name as the Report Name, for the new custom report. 2. Select one of the three report types given as tabs:

•

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a. Select Custom Report with Event Filters tab, if the report is meant to monitor specific events on specific hosts b. Select Compliance Report for Windows and Syslog Devices tab, to generate compliance reports for specific Windows or Linux/Unix hosts. Enter the Compliance Type in the text box or click the Select link. On clicking the link, Select Reports to Include window pops-up. In that select the Compliance Type in the combo box. From the Schedule Report for <HIPAA/SOX/GLBA/PCI> Compliance list, select the check boxes for Check All or Clear All or select check boxes of individual reports of selected compliance. • • • • • • • • • Successful User Logons Successful User Logoffs Logon Attempts Audit Logs Cleared Object Access System Events Host Session Status Successful User Account Validation Failed User Account Validation Click Done button to save selection and close window. Click Cancel to cancel the operation. (Step 2 will be skipped in this case) c. Select Application Report for Application Logs tab, to generate application reports for a specific application of a host. Select the Application Type in the text box or click the Select link. On clicking the link, Select Reports to Include window pops-up. In that select the Application Type (Oracle Logs) in the combo box. From the Available Reports list, select the check boxes for Check All or Clear All or select check boxes of individual reports of selected application type. The available reports for 'Application Type: Oracle Logs' are: • • • • • • • • • • • • • Create Table Drop Table Alter Table Alter User Alter System Create User Drop User Logon Logoff Connect Shutdown Startup All Logs - This is created only as a custom report and is not available as a pre-built report. The available reports for 'Application Type: IIS W3C Web Server Logs' are: • • Hosts Report Users Report

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• • • • • •

File Type Report Page URLs Report Browser Usage Report OS Usage Report HTTP Error Status Code Report Malicious URL Report

The available reports for 'Application Type: IIS W3C FTP Logs' are: • • • • • • Hosts Report Users Report File Type Report Server services Report Server IPs Report Source Port Report

The available reports for 'Application Type: DHCP Windows Logs' are: • • • • • • Lease Report BOOTP lease report DNS dynamic update report Rogue server detection report IP-Event report MAC-Event report

The available reports for 'Application Type: DHCP Linux Logs' are: • • • • • Operations Report MAC Address Report Client Gateway Report IP Report Single page summary

Click Done button to save selection and close window. Click Cancel to cancel the operation. (Step 2 will be skipped in this case) 3. Select the hosts or host groups to report on 4. Click Next to continue. Step 2: In the Create New Report wizard second page, select the event filters and message filters. There are two set of event type/severity lists, one list of filters for Windows hosts and the other list of filters for Syslog hosts. 1. Select the filters for the events generated by the hosts or host groups selected. Choose event type and event severity depending on the specific events that need to be collected for Windows and/or UNIX hosts. 2. You have two options (Basic Options and Advanced) to filter the messages under two tabs. a. Basic Options tab In the basic option, when multiple values are entered, all the values are considered for filtering events. • You will find Drop the Logs containing text box to drop the logs containing the message(s).

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•

You will find Except text box to exclude an event with a specific event log message. • You will find Event Source text box to filter out events received from a specific event log source. • You will find User text box to filter out events received for a specific user. This field is effective only for Security (Important) events.. Multiple values can be entered in the text boxes separated by commas.. b. Advanced tab In the advanced option, when multiple values are entered, any of the values or all the values are considered for filtering events depending up on the selection of Match Any or Match All radio buttons. You will find Match Any and Match All radio buttons for Drop the Logs containing text box to drop the logs containing the message(s). • You will find Match Any and Match All radio buttons for Except text box to exclude events with a specific event log message, from filtering out. • You will find Event Source text box to filter out events received from a specific event log source. • You will find User text box to filter out events received for a specific user. This field is effective only for Security (Important) events.. Multiple values can be entered in the text boxes separated by commas. 3. For Windows hosts, you can also filter events using Event ID. Choose the Event ID checkbox. With this, the text box and Event ID link get enabled and the Event Type / Event Severity filter selection gets disabled. Enter the Event IDs for which the events need to be collected. If you do not know the Event IDs, click the Event ID link besides the text field. This pops up a window with textual equivalents for the Event IDs. Select the required text entries. Selecting the entry fills the Event IDs in the text field. Unselecting the text entries, removes the Event IDs in the text field. If the Event ID filtering is not selected, the Event Type / Event Severity filter selection gets enabled. Select the types of events for which the report needs to be generated, from the list of events under Event Type column. The event types are: 1. 2. 3. 4. 5. 6. Application Security System DNS Server File Replication Service Directory Service •

Select the severity of events for which the report needs to be generated, from the list of severity in the Event Severity row. The event severity are: 1. 2. 3. 4. 5. Information Success Error Failure Warning

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Any combination of event type and severity is possible and select the appropriate check boxes provided in a matrix format. The unselected event type and severity will be excluded from the report. Ensure you copy/enter the exact string as shown in the Windows Event Viewer. e.g., Logon Name:<tab/blank spaces>John 3. For Unix hosts (i.e., Syslog), you can filter events using the Event Type / Event Severity filter selection. Select the types of events for which the report needs to be generated, from the list of events under Event Type column. The event types are: a. b. c. d. e. f. g. h. i. j. k. l. m. n. o. p. q. r. s. t. u. v. w. x. kernel user mail daemon auth syslog lpr news uucp cron1 authpriv ftp ntp logAudit logAlert cron2 local0 local1 local2 local3 local4 local5 local6 local7

Select the severity of events for which the report needs to be generated, from the list of severity in the Event Severity row. The event severity are: a. b. c. d. e. f. g. h. Emergency Alert Critical Error Warning Notice Information Debug

Any combination of event type and severity is possible and select the appropriate check boxes provided in a matrix format. The unselected event type and severity will be excluded from the report.

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4. Click Next to continue. Step 3: In the Create New Report wizard final (Select Schedule) page, select the report generation schedule, configure to send the report by Email and generate test report. 1. If you want to schedule this report to run automatically, choose the time interval after which this report should be generated. Choose from hourly, daily, weekly, or monthly schedules, or choose to run this report only once. Schedule Hourly Daily Weekly Generate Report On Generate report hourly starting from the below specified time Generate report on: _ Hrs _ Min Generate report daily at the below specified time Generate report on: _ Hrs _ Min Generate report on the following days at the specified time Generate report on: _ Day _ Hrs _ Min Generate report on the following months at the specified time Generate report on: _ Date _ Hrs _ Min Generate report only once at the specified time Generate report at: Select date using Calendar Generate Report For Previous Hour Last 60 Minutes Previous Day Last 24 Hours Previous Week Last 7 Days Previous Month Last 30 Days Previous Hour Last 60 Minutes Previous Day Last 24 Hours Previous Week Last 7 Days Previous Month Last 30 Days TimeFilter for Custom Hours, Only

Monthly

Only Once

For Daily and Weekly schedules, you can set the Working Hours, or Only NonWorking Hours.

For the Daily schedules, if the option Run on Week Days is selected then the reports are run daily except on the weekends. For the Weekly or Monthly schedules, select the option Generate Report only for Week Days if you want to report on the events that occurred only on the week days and not report on events that occurred over the weekends. You can also add a schedule to this report later from the My Reports section 2. You can select the report format. Select the Report Format, PDF or CSV radio buttons. 3. You can select the summary or detailed report to be generated. Select the Generate Report, Summary & Details or Only Summary radio buttons. 4. If you want to email this report, select the Mail To check box.

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a. Enter the e-mail addresses as comma-separated values in the Mail To text box. b. If the mail server has not been set up yet, an error message is shown below the Mail To box. Error message: "Mail Server is not configured. Click here to configure the Mail Server." Click the link inside the error message to configure the mail server settings in the popup window that is opened. If the mail server has been configured already and you want to reconfigure click the link in Reconfigure the Mail Server here message and reconfigure the mail server settings in the popup window that is opened. 5. Click Generate Test Report to see a preview of how this report will look like, once it is set up. Click Finish to save the report. The report is now listed in the My Reports section. Scheduled reports are generated and emailed in PDF or ZIP format.

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Creating Custom Reports for AS/400 Hosts

Custom reports in EventLog Analyzer let you monitor specific events and hosts exclusively. Custom report profiles can be scheduled to run automatically during selected time intervals, and also e-mailed to recipients as PDF or CSV reports. Custom reports are listed under the My Reports section, found in the Reports tab, and the left navigation pane. The My Reports section lists all the custom reports created so far, the hosts that are reported on, and scheduling options. Click on the report name to view the report. The page contains a menu bar and the menu bar contains the following menu: • • Add New Report - Click this menu to create a new custom report. Delete Report - Select the check boxes of custom reports to be deleted and click the Delete Report link to delete report(s). • Export Profiles - Select the check boxes of report profiles to be exported and click this menu. The profile will be downloaded as an XML file (EventLogAnalyzer_Profiles.xml), through your browser into your client machine. • Import Profiles - Click this menu to import report profiles. On clicking the menu, Import Profiles screen pops-up. In that, you will find File Location text box and Browse button besides. Enter the location of the XML file (EventLogAnalyzer_Profiles.xml) or use the browse button to locate the XML file. Click Import button to import the profiles in to EventLog Analyzer server and Cancel button to cancel the import profiles operation. If the report already exist in EventLog Analyzer, clicking Import button will list Failed To Import option and the existing reports with check boxes and you will find Over Write button and Cancel button to cancel the import profiles operation. Select the check boxes of report profiles to overwrite and click Over Write button. There will be no hosts configured for the imported report profiles. You have to edit the report profile to configure the hosts.

Click the icon to edit the corresponding custom report configuration details. If the report profile has no schedules associated with it, the icon is displayed. Click this icon to schedule the report profile. If the report profile already has a schedule associated with it, the icon is displayed. Click this icon to create another schedule for this report profile Creating a New Custom Report for AS/400 Click the Report link to create a new custom report for AS/400. You can find this link (AS/400 > Report) on the sub tab below the main tabs. Click the Add New Report link opens the Create New Report wizard with three pages. Step 1: In the Create New Report wizard first page, enter report details and select host. 1. Enter a unique name as the Report Name, for the new custom report. 2. Select the hosts or host groups to report on. 3. Click Next to continue.

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Step 2: In the Create New Report wizard second page, select the event filters. 1. You have two options (Basic Options and Advanced) to filter the messages under two tabs. a. Basic Options tab In the basic option, when multiple values are entered, all the values are considered for filtering events. You will find Drop the Logs containing text box to drop the logs containing the message(s). • You will find Except text box to exclude an event with a specific event log message. • You will find Event Source text box to filter out events received from a specific event log source. • You will find User text box to filter out events received for a specific user. This field is effective only for Security (Important) events. Multiple values can be entered in the text boxes separated by commas. b. Advanced tab In the advanced option, when multiple values are entered, any of the values or all the values are considered for filtering events depending up on the selection of Match Any or Match All radio buttons. You will find Match Any and Match All radio buttons for Drop the Logs containing text box to drop the logs containing the message(s). • You will find Match Any and Match All radio buttons for Except text box to exclude events with a specific event log message, from filtering out. • You will find Event Source text box to filter out events received from a specific event log source. • You will find User text box to filter out events received for a specific user. This field is effective only for Security (Important) events. Multiple values can be entered in the text boxes separated by commas. Select the severity of events which needs to be filtered, from the list of severity in the Severity row. The event severity are: a. Emergency b. Alert c. Critical d. Error e. Warning f. Notice g. Information h. Debug Any combination of event severity is possible and select the appropriate check boxes provided. The unselected event severity will be dropped. Enterthe message ID of AS/400 host error message to be filtered, in the Message ID field. Enterthe name of the IBM AS/400 job for which the error message to be filtered, in the Job Name field. Click Next to continue. • •

2.

3. 4. 5.

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Step 3: In the Create New Report wizard final page, select the report generation schedule, configure to send the report by Email and generate test report. 1. If you want to schedule this report to run automatically, choose the time interval after which this report should be generated. Choose from hourly, daily, weekly, or monthly schedules, or choose to run this report only once. For Daily, Weekly, and Only once schedules, you can set the TimeFilter for Custom Hours, Only Working Hours, or Only NonWorking Hours. For the Daily schedules, if the option Run on Week Days is selected then the reports are run daily except on the weekends. For the Weekly or Monthly schedules, select the option Generate Report only for Week Days if you want to report on the events that occurred only on the week days and not report on events that occurred over the weekends. You can also add a schedule to this report later from the My Reports section 2. You can select the report format. Select the Report Format, PDF or CSV radio buttons. 3. You can select the summary or detailed report to be generated. Select the Generate Report, Summary & Details or Only Summary radio buttons. 4. If you want to email this report, select the Mail To check box. a. Enter the e-mail addresses as comma-separated values in the Mail To text box. b. If the mail server has not been set up yet, an error message is shown below the Mail To box. Error message: "Mail Server is not configured. Click here to configure the Mail Server." Click the link inside the error message to configure the mail server settings in the popup window that is opened. If the mail server has been configured already and you want to reconfigure click the link in Reconfigure the Mail Server here message and reconfigure the mail server settings in the popup window that is opened. 5. Click Generate Test Report to see a preview of how this report will look like, once it is set up. Click Finish to save the report. The report is now listed in the My Reports section. Scheduled reports are generated and emailed in PDF or ZIP format.

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Editing Custom Reports Custom reports are listed under the My Reports section, found in the Reports tab, and the left navigation pane. The My Reports section lists all the custom reports created so far, the hosts that are reported on, and scheduling options. Click on the report name to view the report. Click icon to delete a report. Click the the configuration details. Editing an existing Custom Report icon to edit an existing custom report. You can find this icon besides the Click the report listed in the My Reports section in the left navigation pane, and the Reports tab. Clicking the icon opens the Edit Custom Report page. icon to edit the corresponding custom report

In the Edit Custom Report page, edit the host and criteria in the Edit Host and Edit Criteria tabs. 1. Select the Edit Host tab to edit the hosts or host groups to report on. 2. Select the Edit Criteria tab to edit the event filters and message filters. There are two set of event type/severity lists, one list of filters for Windows hosts and the other list of filters for Syslog hosts. a. Edit the filters for the events generated by the hosts or host groups selected. Edit event type and event severity depending on the specific events that need to be collected for Windows and/or UNIX hosts. b. You have two options (Basic Options and Advanced) to filter the messages under two tabs. a. Basic Options tab In the basic option, when multiple values are entered, all the values are considered for filtering events. You will find Drop the Logs containing text box to drop the logs containing the message(s). • You will find Except text box to exclude an event with a specific event log message. • You will find Event Source text box to filter out events received from a specific event log source. • You will find User text box to filter out events received for a specific user. This field is effective only for Security (Important) events. Multiple values can be entered in the text boxes separated by commas. b. Advanced tab In the advanced option, when multiple values are entered, any of the values or all the values are considered for filtering events depending up on the selection of Match Any or Match All radio buttons. • • You will find Match Any and Match All radio buttons for Drop the Logs containing text box to drop the logs containing the message(s). You will find Match Any and Match All radio buttons for Except text box to exclude events with a specific event log message, from filtering out. •

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• •

You will find Event Source text box to filter out events received from a specific event log source. You will find User text box to filter out events received for a specific user. This field is effective only for Security (Important) events.

Multiple values can be entered in the text boxes separated by commas. c. For Windows hosts, you can also filter events using Event ID. Choose the Event ID checkbox. With this, the text box and Event ID link get enabled and the Event Type / Event Severity filter selection gets disabled. Enter the Event IDs for which the events need to be collected. If the Event ID filtering is not selected, the Event Type / Event Severity filter selection gets enabled. Select the types of events for which the report needs to be generated, from the list of events under Event Type column. The event types are: d. e. f. g. h. i. Application Security System DNS Server File Replication Service Directory Service

Select the severity of events for which the report needs to be generated, from the list of severity in the Event Severity row. The event severity are: j. k. l. m. n. Information Success Error Failure Warning

Any combination of event type and severity is possible and select the appropriate check boxes provided in a matrix format. The unselected event type and severity will be excluded from the report. o. For Unix hosts (i.e., Syslog), you can filter events using the Event Type / Event Severity filter selection. Select the types of events for which the report needs to be generated, from the list of events under Event Type column. The event types are: p. q. r. s. t. u. v. w. x. y. z. kernel user mail daemon auth syslog lpr news uucp cron1 authpriv

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aa. ftp bb. ntp cc. logAudit dd. logAlert ee. cron2 ff. local0 gg. local1 hh. local2 ii. local3 jj. local4 kk. local5 ll. local6 mm. local7 Select the severity of events for which the report needs to be generated, from the list of severity in the Event Severity row. The event severity are: 1. 2. 3. 4. 5. 6. 7. 8. Emergency Alert Critical Error Warning Notice Information Debug

Any combination of event type and severity is possible and select the appropriate check boxes provided in a matrix format. The unselected event type and severity will be excluded from the report. 4. Click Save to save the edited report. Click Cancel button to cancel the edit operation.

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Using Advanced Search EventLog Analyzer provides advanced search feature. Advanced Search, offers numerous options for making your searches more precise and getting more useful results. It allows you to search from the Raw Logs. Using this feature, you will be able to save the search results as Report Profiles. This provides a simplified means to create very precise, selectively filtered and narrowed down Report Profiles. • • Advanced Search Using Advanced Search to create Report Profiles

Advanced Search In Advance Search, you can search the logs for the selected hosts, from the aggregated logs database or raw Host/Application logs, and define matching criteria. 1. To carry out advanced search, click Advanced Search link in the Sub Tab. Advanced Search screen opens up and there will be Search Criteria section. Search Criteria has two sub-sections. • Select Hosts • Select Criteria Select Hosts In this sub-section, you can choose the hosts for which you want the logs to be searched. If no host is selected or you want to change the list of selected hosts, select the hosts. a. Click Click to Select link. b. Select Hosts window pops-up. In that window, Select All Groups with selection check box and all the available host groups with individual hosts with selection check boxes are listed. By default, the Default Group and the hosts with selection check boxes are displayed in the screen c. Select the host groups or individual hosts in the groups by selecting the check boxes as per your requirement. Click Done to select the hosts and close the window or click Cancel to cancel the operation and close the window. The selected groups and hosts are displayed in this section. Select Criteria In this sub-section, you can define the criteria listed below to search the event database for incidents: Criteria Type Description Refers to major and particular event types. Major event types are: EventLog Types, Syslog Types Severity Refers to the following event severity listed: Emergency, Alert, Critical, Error, Warning, Information, Notice, Debug, Success, Failure User Name Refers to the User Name of the user associated with the log events Event ID Refers to the Event ID of the log events Source Refers to the source host name or IP address from which the events originated Message Refers to the log message texts stored in the database Type Sub-Criteria ZOHO Corp. 77

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If no event type is selected or you want to change the selected event types, select the event types. i. Click Click to Select link. ii. Select Event Types window pops-up. In that window, EventLog Types and Syslog Types and individual event types are listed with selection check boxes. Selecting EventLog Types check box will select all the event types listed under EventLog Types. Same is applied for Syslog Types. iii. Select the complete lists or individual event types in the lists by selecting the check boxes as per your requirement. Click Done to select the event types and close the window or click Cancel to cancel the operation and close the window. The list of event types under Eventlog Types are: 1. Application 2. Security 3. System 4. DNS Server 5. File Replication Service 6. Directory Service 7. OSession The list of event types under Syslog Types are: 1. kernel 2. user 3. mail 4. daemon 5. auth 6. syslog 7. lpr 8. news 9. uucp 10. cron1 11. authpriv 12. ftp 13. ntp 14. logAudit 15. logAlert 16. cron2 17. local0 18. local1 19. local2 20. local3 21. local4 22. local5 23. local6 24. local7 2. Select any combination of the following criteria: Type, Severity, User Name, Event ID, Source, and Message. 3. After selecting the Host(s) and Criteria, click Search or click Cancel to cancel the operation. 4. Clicking Search will display the results in the Search Results section below the Search Criteria section. The Search Results screen displays the following: • • Save as Report Profile link, Time frame (From, To)

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• • •

Number of rows displayed (1 to x of y) with navigation buttons View per page (5, [10], 20, 25, 50, 75, 100, 250, 500) and following columns: • Host Name • Source • Type • Severity • UserName • EventId • Message • Time • By default, the search is carried out for the time period selected in the Global Calendar present in the left pane of the UI. • You can also search within the search results. Fill the text boxes below the column headers and click the icon to carry out search within search. If the search string exists then the search result will be intelligently displayed based on the report category in which it occurred. Using Advanced Search to create Report Profile To generate users reports: • • Click Advanced Search link in the Sub Tab. Select appropriate Hosts. In the Criteria section, enter Duration isn't '0'. • Click Search and click Configure Columns to change reports columns. In the Criteria section, select Match all of the following or Match any of the following to match all the criteria set or any of the criteria set and add or remove additional criteria using Add Criteria and Remove Criteria links and select Protocol is 'HTTP'. • • Click Search. Search results provide the Reports related to your search <for time period from beginning of the day to current time>. Select the required reports by selecting the individual reports or by selecting the Add Criteria to select all the reports. These will form the criteria for the Report Profile.

• • • • • •

To save the search result as report profile, click Save as Report Profile link. Enter a Report Profile Name. Schedule the report, if required. Select the Report Format: PDF or CSV. Select the Mail To: check box if you want the report to be auto delivered. Enter the Email ID(s). If more than one Email ID, separate them with a comma. Click Finish button. A new report profile is added. Click Cancel button if you want to cancel the operation.

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Alert Notifications
Creating an Alert Profile
An alert is triggered whenever an event matching a specific criteria is generated. An alert profile lets you define such specific criteria, and also notify you by email, when the corresponding alert is triggered. Creating a New Alert Profile Click the New Alert Profile link to create a new alert profile. You can find this link on the sub tab below the main tabs, or in the Alerts box present on the left side navigation in the Alerts tab. 1. Provide an Alert Profile Name 2. Choose the Criticality. Criticality can be High, Medium, or Low. This is a value that you set for the alert, for your reference. 3. In the Select Host/Group section, you can select multiple hosts or groups of hosts from the list, if you want to create an alert profile for multiple hosts or a groups of hosts. This includes both default, and user-created host groups. Alerts will not work for those listed hosts from which logs have been imported. You need to Add the host to EventLog Analyzer for alerts to work. In the Define Criteria section you will find three tabs with radio buttons to choose the type of alert. Choose Predefined Alert tab, if you want to set alert criteria based on predefined alerts. Field Predefined Alert Severity / Event ID Log Type Message Number of occurrences Occurring within Description Select the event description for which the alert has to be triggered. It is easier to identify an event by its description, which indicates what could be the reason the event was generated. Depending on the type of predefined alert selected, this field displays either the event severity or the event ID. The log type for the selected pre-defined alert is displayed. If you want the alert to be triggered when an event with a specific event log message is generated, type the log message here. Enter the number of times the event has to be generated before triggering this alert. Enter the time interval between events, in minutes, after which this alert should be triggered.

6. Choose Compliance Alert tab, if you want to set alert criteria based on compliance violation. Compliance alerts are available only for logs received from Windows hosts.You can choose to be notified of HIPAA, GLBA, SOX, and PCI compliance violation by selecting the corresponding checkbox. Alerts will be triggered, for each of these compliance violations like Failed Logon Attempts, Policy Changes, Account Changes, and Audit Logs Cleared, based on the below mentioned criteria.

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Field Log Type

Description Edit the log type for which the alert has to be triggered from the types listed in the combo box. Severity / Event Depending on the type of Compliance alert selected, this field displays ID the appropriate event IDs. Log message If you want the alert to be triggered when an event with a specific contains event log message is generated, type the log message here. Except If you want that the alert should not be triggered when an event with a specific event log message is generated, type the log message here. Number of Edit the number of times the event has to be generated before occurrences triggering this alert. Occurring within Edit the time interval between events, in minutes, after which this alert should be triggered. 7. Choose Custom Alert tab, if you want to set alert criteria based on syslog log type. • Select the LogType from the LogType combo box. • Any • Application • Security • System • DNS Server • File Replication Service • Directory Service • Auth • AuthPriv • Cron1 • Cron2 • Daemon • FTP • Kernel • Local0 • Local1 • Local2 • Local3 • Local4 • Local5 • Local6 • Local7 • LogAudit • LogAlert • LPR • Mail • News • NTP • Syslog • User • UUCP • For the log message criteria part, you have the advanced option. Click the Advanced Option link. Above the Log Message Contains and Except criteria text boxes, Match Any and Match All options with buttons will appear. With Match Any and Match All options, you will be able to carry out and or or operation on the multiple Log Message Contains and Except criteria. • If the criteria is based on Severity, then the following fields will be available for creating the alert profile. ZOHO Corp. 81

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Field Log Type

Description Select the log type of the event for which the alert has to be triggered. The log types that are listed depend on the platform of the host or host group selected. Click on More to add additional log type, you can add a maximum of 5 Log Type. Click on Remove to remove the log type. Severity Select the severity of the event for which the alert has to be triggered. Click on More to add additional severity, you can add a maximum of 5 severities. Click on Remove to remove the severity. Log Message If you want the alert to be triggered when an event with a specific event Contains log message is generated, type the log message here. Use comma ',' to separate multiple log message texts. Except If you do not want the alert to be triggered when an event with a specific event log message is generated, type the log message here. Use comma ',' to separate multiple log message texts. Event Source If you want that alert should be generated for events received from specific host sources, mention the same in this text box. The alert will be generated for events received from the host(s) you have entered. User If you want that alert should be generated for events received for a specific user, enter the user names in this text box. The alert will be generated for events received for the user(s) you have entered. This field is effective only for Security (Important) events. Number of Enter the number of times the event has to be generated before occurrences triggering this alert. Occurring Enter the time interval between events, in minutes, after which this alert within should be triggered. If the criteria is based on Event ID, then the following fields will be available for creating the alert profile. Field Description Log Type Select the log type of the event for which the alert has to be triggered. The log types that are listed depend on the platform of the hosts or host groups selected. Event ID If you want the alert to be triggered for a particular Event ID, mention the Event ID here. Use comma ' , ' to separate multiple event id's. You can also specify range of event id's. Log Message If you want the alert to be triggered when an event with a specific event Contains log message is generated, type the log message here. Use comma ',' to separate multiple log message texts. Except If you do not want the alert to be triggered when an event with a specific event log message is generated, type the log message here. Use comma ',' to separate multiple log message texts. Event Source If you want that alert should be generated for events received from specific host sources, mention the same in this text box. The alert will be generated for events received from the host(s) you have entered. User If you want that alert should be generated for events received for a specific user, enter the user names in this text box. The alert will be generated for events received for the user(s) you have entered. This field is effective only for Security (Important) events. Number of Enter the number of times the event has to be generated before occurrences triggering this alert. Occurring Enter the time interval between events, in minutes, after which this alert within should be triggered. 7. In the Notify by: section, you will find three tabs to choose the notification mechanism. •

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8. Choose the E-mail tab to receive an e-mail every time an alert matching this alert profile is triggered. Fill in the recipient e-mail address in the To box. Emails can be sent to more than one email address by separating the email addresses using a comma ' , '. Enter the subject of alert in the Subject text box. You can select the following arguments from the Select Arguments combo box. • Source - Source of the log • HostName - Host generating the log • AlertName - Name of the alert profile. You can concatenate the arguments with your own text as subject of alert notification. Enter the text of alert notification in the Add Notes text box. You can enter up to 250 characters. You will have to configure the Mail Server Settings in EventLog Analyzer before sending e-mails from the server. 9. Choose the Run Program tab to execute custom scripts when an alert is generated. Specify the location of the script in the Location field or click the Browse button to get the location of the script/program. Select the parameters to be passed as arguments to the script in the Arguments field. The following details from the log can be passed as arguments to the script by clicking the appropriate option under Select Arguments. • Source - Source of the log • Hostname - Host generating the log • Criticality - Criticality of the alert Apart from this, you can also specify other arguments as required. Notify Alerts using SNMP You can notify the alerts by SNMP Traps by running a program sendtrap.bat available in <EventLog Analyzer Home>/tools directory. You have to configure the SNMP host and if required SNMP trap port in the batch file. 10. Choose the SMS tab to receive an SMS in your mobile phone, every time an alert matching this alert profile is triggered. Fill in the recipient mobile phone number in the Mobile Number text box. Enter the SMS message of alert in the Message text box. You can select the following arguments from the Select Arguments combo box. • • • • • • Source - Source of the log HostName - Host generating the log AlertName - Name of the alert profile Criticality - Criticality of the alert NoOfOccurences - Number of occurences of the event Message - Message of the event

You can concatenate the arguments with your own text as SMS message of alert notification. You can enter up to 250 characters. 11. Finally click Add Alert Profile to save and activate this alert profile. Click Cancel to return to the previous page.

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Creating Alert Profile for AS/400 Hosts An alert is triggered whenever an event, matching a specific criteria, is generated. An alert profile lets you define such specific criteria, and also notify you by email, when the corresponding alert is triggered. Click the Alert Profiles option in the Settings tab, to trigger an alert for occurance of event with a matching criteria. Clicking the option will open the Alert Profile Details page. The page contains a menu bar and list of alert profiles available. The menu bar contains the following menu: • • • New Alert Profile - Click this menu to create a new Alert Profile. Delete Alert - Select the check boxes of Alert Profiles to be deleted and click this menu. Export Profiles - Select the check boxes of Alert Profiles to be exported and click this menu. The profile will be downloaded as an XML file (EventLogAnalyzer_Profiles.xml), through your browser into your client machine. Import Profiles - Click this menu to import filter profiles. On clicking the menu, Import Profiles screen pops-up. In that, you will find File Location text box and Browse button besides. Enter the location of the XML file (EventLogAnalyzer_Profiles.xml) or use the browse button to locate the XML file. Click Import button to import the profiles in to EventLog Analyzer server and Cancel button to cancel the import profiles operation. If the filter already exist in EventLog Analyzer, clicking Import button will list Failed To Import option and the existing filters with check boxes and you will find Over Write button and Cancel button to cancel the import profiles operation. Select the check boxes of filters to overwrite and click Over Write button. There will be no hosts configured for the imported filter profiles. You have to edit the filter profile to configure the hosts. Managing Alert Profiles The Alert Profiles option lists all the Alert Profiles created so far, with the option to add more. Click the icon to disable the Alert Profile. This is a toggle icon, so click it again icon to Edit the Alert Profile. Click the icon to to enable the Alert Profile. Click the delete the filter. The list also shows the filter type, hosts and host groups for which the filter has been set up. Creating a New Alert Profile for AS/400 Click the Alert link to create a new alert profile for AS/400. You can find this link (AS/400 > Alert) on the sub tab below the main tabs. 1. Provide an Alert Profile Name 2. Choose the Criticality. Criticality can be High, Medium, or Low. This is a value that you set for the alert, for your reference. 3. In the Select Host/Group section, you can select multiple hosts or groups of hosts from the list, if you want to create an alert profile for multiple hosts or a groups of hosts. This includes both default, and user-created host groups.

•

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Alerts will not work for those listed hosts from which logs have been imported. You need to Add the host to EventLog Analyzer for alerts to work. In the Define Criteria section you have to define the criteria for Alert generation. For the log message criteria part, you have the advanced option. Click the Advanced Option link. Above the Log Message Contains and Except criteria text boxes, Match Any and Match All options with buttons will appear. With Match Any and Match All options, you will be able to carry out and or or operation on the multiple Log Message Contains and Except criteria. • If the criteria is based on Severity, then the following fields will be available for creating the alert profile.

Field Severity

Description Select the severity of the event for which the alert has to be triggered. The severity list is: Emergency, Alert, Critical, Error, Warning, Notice, Information, Debug Message ID The message ID of AS/400 host error message. JobName The name of the IBM AS/400 job for which the error message was generated. Log Message If you want the alert to be triggered when an event with a specific event Contains log message is generated, type the log message here. Use comma ',' to separate multiple log message texts. Except If you do not want the alert to be triggered when an event with a specific event log message is generated, type the log message here. Use comma ',' to separate multiple log message texts. Event Source If you want that alert should be generated for events received from specific host sources, mention the same in this text box. The alert will be generated for events received from the host(s) you have entered. User If you want that alert should be generated for events received for a specific user, enter the user names in this text box. The alert will be generated for events received for the user(s) you have entered. This field is effective only for Security (Important) events. Number of Enter the number of times the event has to be generated before occurrences triggering this alert. Occurring Enter the time interval between events, in minutes, after which this alert within should be triggered. 7. In the Notify by: section, you will find three tabs to choose the notification mechanism. 8. Choose the E-mail tab to receive an e-mail every time an alert matching this alert profile is triggered. Fill in the recipient e-mail address in the To box. Emails can be sent to more than one email address by separating the email addresses using a comma ' , '. Enter the subject of alert in the Subject text box. You can select the following arguments from the Select Arguments combo box. • Source - Source of the log • HostName - Host generating the log • AlertName - Name of the alert profile. You can concatenate the arguments with your own text as subject of alert notification. Enter the text of alert notification in the Add Notes text box. You can enter up to 250 characters.

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You will have to configure the Mail Server Settings in EventLog Analyzer before sending e-mails from the server. 9. Choose the Run Program tab to execute custom scripts when an alert is generated. Specify the location of the script in the Location field or click the Browse button to get the location of the script/program. Select the parameters to be passed as arguments to the script in the Arguments field. The following details from the log can be passed as arguments to the script by clicking the appropriate option under Select Arguments. • Source - Source of the log • Hostname - Host generating the log • Criticality - Criticality of the alert Apart from this, you can also specify other arguments as required. Notify Alerts using SNMP You can notify the alerts by SNMP Traps by running a program sendtrap.bat available in <EventLog Analyzer Home>/tools directory. You have to configure the SNMP host and if required SNMP trap port in the batch file. 10. Choose the SMS tab to receive an SMS in your mobile phone, every time an alert matching this alert profile is triggered. Fill in the recipient mobile phone number in the Mobile Number text box. Enter the SMS message of alert in the Message text box. You can select the following arguments from the Select Arguments combo box. • Source - Source of the log • HostName - Host generating the log • AlertName - Name of the alert profile • Criticality - Criticality of the alert • NoOfOccurences - Number of occurences of the event • Message - Message of the event You can concatenate the arguments with your own text as SMS message of alert notification. You can enter up to 250 characters. 11. Finally click Add Alert Profile to save and activate this alert profile. Click Cancel to return to the previous page.

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Viewing Alerts After setting up an Alert Profile, select the Alerts tab to see the list of alerts triggered. By default, the Alerts tab lists all the alerts triggered so far. The list shows the timestamp of the alert, the host which triggered it, the alert criticality, the status of the alert, and the message. Viewing Alerts for an Alert Profile The Alerts box on the left navigation pane lists all the alert profiles created so far. Click on each alert profile to view the corresponding list of alerts triggered. The The icon against an alert profile indicates that an email notification has been setup. icon indicates that the alert profile is currently enabled and active. To disable the

icon is shown. alert profile, click on this icon. The alert profile is now disabled, and the When an alert profile is disabled, alerts will not be triggered for that alert profile. To start triggering alerts again, click on the icon to enable the alert profile. The Alerts tab lets you view alerts for various alert profiles set up. To manage alert Alerts link on the left navigation pane or click the Alert Profiles link profiles, click on in the Settings tab.

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Editing an Alert Profile

From Alert Profile Details page click the edit alert icon to edit an already existing alert profile. Edit Alert Profile page lets you edit an already created alert profile. Editing an Alert Profile 1. Edit the Criticality. Criticality can be High, Medium, or Low. This is a value that you set for the alert, for your reference. 2. In the Select Host/Group section, you can select multiple hosts or groups of hosts from the list, if you want to edit an alert profile for multiple hosts or a groups of hosts. This includes both default, and user-created host groups. Alerts will not work for those listed hosts from which logs have been imported. You need to Add the host to EventLog Analyzer for alerts to work. In the Modify Criteria section you will find the details to edit, depending upon the type of alert. If it is a Predefined Alert profile, edit alert criteria of predefined alerts. Field Log Type Severity / Event ID Log message contains Except Description The log type for the selected pre-defined alert is displayed. Depending on the type of predefined alert selected, this field displays either the event severity or the event ID. If you want the alert to be triggered when an event with a specific event log message is generated, type the log message here. If you want that the alert should not be triggered when an event with a specific event log message is generated, type the log message here. Number of Edit the number of times the event has to be generated before occurrences triggering this alert. Occurring within Edit the time interval between events, in minutes, after which this alert should be triggered. 6. If it is Compliance Alert profile,editalert criteria of compliance violation. Compliance alerts are available for logs received from Windows host only. You can choose to be notified of HIPAA, GLBA, SOX, and PCI compliance violation by selecting the corresponding checkbox. Alerts will be triggered, for each of these compliance violations like Failed Logon Attempts, Policy Changes, Account Changes, and Audit Logs Cleared, based on the below mentioned criteria. Field Log Type Description Edit the log type for which the alert has to be triggered from the types listed in the combo box. Severity / Event Depending on the type of Compliance alert selected, this field displays ID the appropriate event IDs. Log message If you want the alert to be triggered when an event with a specific contains event log message is generated, type the log message here. Except If you want that the alert should not be triggered when an event with a specific event log message is generated, type the log message here. Number of Edit the number of times the event has to be generated before occurrences triggering this alert. Occurring within Edit the time interval between events, in minutes, after which this alert should be triggered.

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7. If it is a Custom Alert profile,editalert criteria of syslog log type. • Select the LogType from the LogType combo box. • Any • Application • Security • System • DNS Server • File Replication Service • Directory Service • Auth • AuthPriv • Cron1 • Cron2 • Daemon • FTP • Kernel • Local0 • Local1 • Local2 • Local3 • Local4 • Local5 • Local6 • Local7 • LogAdit • LogAlert • LPR • Mail • News • NTP • Syslog • User • UUC • For the log message criteria part, you have the advanced option. Click the Advanced Option link. Above the Log Message Contains and Except criteria text boxes, Match Any and Match All options with buttons will appear. Additionally, Event Source text box will appear below the Except criteria text box. With Match Any and Match All options, you will be able to carry out and or or operation on the multiple Log Message Contains and Except criteria. • If the Select Criteria is based on Severity, then the following fields will be available for creating the alert profile. Field Log Type Description Edit the log type of the event for which the alert has to be triggered. The log types that are listed depend on the platform of the host or host group selected. Click on More to add additional log type, you can add a maximum of 5 Log Type. Click on Remove to remove the log type. Edit the severity of the event for which the alert has to be triggered. Click on More to add additional severity, you can add a maximum of 5 severities. Click on Remove to remove the severity. If you want the alert to be triggered when an event with a specific event log message is generated, type the log message here. Use comma ',' to separate multiple log message texts. If you do not want the alert to be triggered when an event with a specific event log message is generated, type the log message here. Use comma ',' to separate multiple log message texts. Edit the number of times the event has to be generated before triggering

Severity Log Message Contains Except Number of

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Field occurrences Occurring within •

Description this alert. Edit the time interval between events, in minutes, after which this alert should be triggered.

If the Select Criteria is based on Event ID, then the following fields will be available for creating the alert profile. Description Edit the log type of the event for which the alert has to be triggered. The log types that are listed depend on the platform of the hosts or host groups selected. If you want the alert to be triggered for a particular Event ID, mention the Event ID here. Use comma ' , ' to separate multiple event id's. You can also specify range of event id's. If you want the alert to be triggered when an event with a specific event log message is generated, type the log message here. Use comma ',' to separate multiple log message texts. If you do not want the alert to be triggered when an event with a specific event log message is generated, type the log message here. Use comma ',' to separate multiple log message texts. Edit the number of times the event has to be generated before triggering this alert. Edit the time interval between events, in minutes, after which this alert should be triggered.

Field Log Type Event ID Log Message Contains Except Number of occurrences Occurring within

7. In the Notify by: section, you will find three tabs to choose the notification mechanism. 8. Select the E-mail tab to edit it is selected to receive an e-mail every time an alert matching this alert profile is triggered. Editthe recipient e-mail address in the To box. Emails can be sent to more than one email address by separating the email addresses using a comma ' , '. Editthe subject of alert in the Subject text box. You can select the following arguments from the Select Arguments combo box. • Source - Source of the log • HostName - Host generating the log • AlertName - Name of the alert profile. You can concatenate the arguments with your own text as subject of alert notification. Editthe text of alert notification in the Add Notes text box. You can enter up to 250 characters. You will have to configure the Mail Server Settings in EventLog Analyzer before sending e-mails from the server. 9. Select the Run Program tab to edit if it is selected to execute custom scripts when an alert is generated.Editthe location of the script in the Location field or click the Browse button to get the location of the script/program.Editthe parameters to be passed as arguments to the script in the Arguments field. The following details from the log can be passed as arguments to the script by clicking the appropriate option under Select Arguments. • Source - Source of the log • Hostname - Host generating the log • Criticality - Criticality of the alert 10. Apart from this, you can also specify other arguments as required.

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Select the SMS tab to edit if it is selected to receive an SMS in your mobile phone, every time an alert matching this alert profile is triggered.Editin the recipient mobile phone number in the Mobile Number text box. Enter the SMS message of alert in the Message text box. You can select the following arguments from the Select Arguments combo box. • Source - Source of the log • HostName - Host generating the log • AlertName - Name of the alert profile • Criticality - Criticality of the alert • NoOfOccurences - Number of occurences of the event • Message - Message of the event You can concatenate the arguments with your own text as SMS message of alert notification. You can enter up to 250 characters. 11. Finally click Save Alert Profile to save the edited alert profile. Click Cancel to return to the previous page.

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Configuring System Settings
The Settings tab lets you configure several system settings for the server running EventLog Analyzer, as well as other settings. The Simulate option generates sample event logs so that you can view reports without having to collect actual event logs. At any time click the Stop Simulate link to stop sending the sample data to EventLog Analyzer The following is the the list of configuration options available under the System Settings section: Setting Add New Host Host Groups Host Details Description Click this link to add a host from which event logs need to be collected Click this link to add, edit, or delete host groups Click this link to view device details for each host from which event logs are collected Alert Profiles Click this link to view the alert profiles set up so far Database Filters Click this link to set up database filters for storing event logs Schedule Listing Click this link to view the list of reports scheduled Archived Files Click this link to configure archiving intervals, or load an archived file into the database Imported Log Click this link to import Windows Event Log files (type .evt format) Files from the local machine or by FTP from remote machine Rebranding ELA To customize EventLog Analyzer Web Client to suit the needs of Web Client Managed Security Service Providers (MSSPs) or large enterprises Compliance Click this link to configure a new compliance type with required reports from the set of default reports and customize the existing compliance Reports type with required reports. Working Hour Click this link to configure Working and Non-Working hour event log collection pattern of the organization.

The following is the the list of configuration options available under the Administration Settings section: Setting External Authentication Settings User Management ELA Configurations Mail Server Settings Alert Me Account Settings Description Click this link to import AD users details, import AD users details periodically, use AD authentication. Click this link to add, edit, or delete users in EventLog Analyzer Click this link to save the EventLog Analyzer configurations to restore when you restart the server. Click this link to configure the mail server Click this link to configure Email alert for EventLog Analyzer failure Click this link to change the default password and e-mail address set for the user account. This applies to only for users with Guest or Operator access level Click this link to access the database and execute queries Click this link to view system-related information Click this link to configure the SMS settings in order to get SMS alert notifications in your cellular phone.

Database Console Server Diagnostics SMS Settings

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Apart from this, the left navigation pane includes the DB Storage Options box. The Current Storage Size value is used to define the number of days for which event logs collected, will be retained in the database. The default value is 32 days, after which the oldest values are deleted. You can change the Current Storage Size value to reflect the storage settings required for your setup. Once done, click Update to save your changes.

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Creating Host Groups EventLog Analyzer lets you group hosts from which event logs are collected. Host groups let you define which hosts you want to analyze event logs from. You can also create custom reports to report on event logs collected from this host group alone. Click the Host Groups link from the Settings tab to perform operations on host groups. By default, Windows hosts are grouped under the WindowsGroup, and UNIX hosts are grouped under the UnixGroup. All other hosts are grouped under the DefaultGroup. Creating a New Host Group Click the New Host Group link. In the popup window that opens, enter the following details: 1. Enter a unique Group Name to identify the host group 2. Give a meaningful Description to explain the purpose of the host group 3. Select the hosts to be included in this group from the list of Available Host(s) and transfer > them to the Selected Host(s). Once you are done, click Add to create this host group. Click Cancel to quit without creating any host group. Click on the Number of Hosts link to list the hosts belonging to the corresponding group. Click on icon to edit the group. To delete a particular group, select the group from the list of groups and click on the delete icon. You cannot delete the WindowsGroup, UnixGroup, and DefaultGroup. Editing a Host Group Here you can add new hosts, or remove the existing hosts from this group. To add new hosts to this group, select the hosts to be added from the list of Available Host(s) and transfer > them to the Selected Host(s). To remove existing hosts from this group, select the hosts to be removed from the Selected Host(s) and transfer < them to the list of Available Host(s). Click Save . Click Cancel to quit without editing the host group.

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Viewing Host Details Click the Host Details link to view the details on the EventLog Server and also the details of the hosts from which EventLog Analyzer is currently collecting event logs. The Add New Host link lets you add a new host to this list. Select multiple hosts and click the Delete Host link to delete them all in a single click. There is a Search option to search a particular host from the list of hosts available. The Hosts Details table lists all the hosts from which event logs are being collected. Field/Icon or or or HostName HostIPAddress Delete Status NextScanOn or or or Description This icon tells you whether this host is Linux/ Windows/ Cisco Routers / Switches. Click this icon to edit attributes for this host Click this icon to enable or disable collecting event logs from this host The host name of the machine from which event logs are collected The IP Address of the host. Click the icon to delete this host . To delete more than one host, use the check-box to select the host. The status of log collection from this host. Hover over each icon to see the current status. Provides the time at which the next scan is scheduled. This is set while adding the host, where the field Monitor Interval in minutes decides the next schedule of the scan, the default being 10 minutes. The status of the hosts and performing unscheduled scans using the ScanNow link, impacts the next scanning schedule. Displays the last time at which the host sent an event log to the server. The ScanNow link provides an option to do an unscheduled scan for Windows and AS/400 machines. Until the scan is complete, Scanning in progress icon is displayed. The PingNow link pings the Unix/Linux machines to ascertain connectivity is intact.

LastMessageOn Action

Editing Host Details Click the icon next to the host to edit the log collection details for that host. Depending on the type of host, the following details can be edited: Host Type Windows Host Detail Display Name Login Name/ password Description The name that is displayed for the host. The login details (credentials) needed to collect event logs from this host. You need to have Administrator privileges, and for applying the change of credentials to all the hosts in the particular domain, displayed in the field Domain Name, you need to select the option Apply login name and password changes to all domain(displayed below) authenticated hosts.

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Host Type

The default domain name to which the host belongs is displayed and it is non-editable. The field is optional. Select the check box Domain Name, the domain name field becomes editable and the option Apply authentication to all hosts in this domain with selction check box appears below the field. Enter the domain name of the host in the Domain Name field. If you want to use the host credentials to all the hosts in the domain to access the hosts and collect logs, select the check box. Host Group Select the Host Group to which the hosts need to be changed to. Click the icon to create a new host group. The option Apply authentication to all hosts in this Group with selction check box is available below the field. If you want to use the host credentials to all the hosts in this host group to access the hosts and collect logs, select the check box. Monitor The number of minutes after which the host will be polled for Interval new event logs Unix / Cisco Display The name that is displayed for the host. Device / Any Name Syslog Host Type Select the Host Type to which the hosts need to be changes to. Device Click the icon to create a new host type. Display Click on the Change Image link to change the icon that is Icon displayed. You can select from a list of icons or or or or or . You can also add your own icon using the Add New Icon link. If you need to apply the changes to all the host belonging to this Host Group, you need to select the option Apply to all hosts in Group. Host Group Select the Host Group to which the hosts need to be changed to. Click the icon to create a new host group. Syslog The listener port on which EventLog Analyzer is listening for Listener event logs from this host. This is also the same port on which Port this host is forwarding event logs to EventLog Analyzer. Once you have made the changes, click Save Host Details to save the new settings for this host When a host is deleted, it is removed from the database, meaning all host-related data is permanently deleted. Click on any host to view the event summary for that host. The Host Details link also lists the ports on which EventLog Analyzer is listening for event logs. By default, Listening Ports 513 and 514 is added. When you add a UNIX host, and specify a different port other than 513 or 514 to collect logs, that port is automatically added to this list. Any newly added syslog port will be displayed under Listening Ports only after a couple of minutes.

Host Detail Domain Name

Description

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Managing Alert Profiles Click the Alert Profiles link in the Settings tab, to manage all the alert profiles set up so far. Clicking the option will open the Alert Profile Details page. The page contains a menu bar and list of alert profiles available. The menu bar contains the following menu: • • • New Alert Profile - Click this link to create a new alert profile. Delete Alert - Select the check boxes of alert profiles to be deleted and click the Delete Alert link to delete alert profile(s). Export Profiles - Select the check boxes of alert profiles to be exported and click this menu. The profile will be downloaded as an XML file (EventLogAnalyzer_Profiles.xml), through your browser into your client machine. Import Profiles - Click this menu to import alert profiles. On clicking the menu, Import Profiles screen pops-up. In that, you will find File Location text box and Browse button besides. Enter the location of the XML file (EventLogAnalyzer_Profiles.xml) or use the browse button to locate the XML file. Click Import button to import the profiles in to EventLog Analyzer server and Cancel button to cancel the import profiles operation. If the alert profile already exist in EventLog Analyzer, clicking Import button will list Failed To Import option and the existing alert profiles with check boxes and you will find Over Write button and Cancel button to cancel the import profiles operation. Select the check boxes of alert profiles to overwrite and click Over Write button. There will be no hosts configured for the imported alert profiles. You have to edit the alert profile to configure the hosts. The Alert Profiles table lists all the alert profiles set up so far, along with all the details selected when the alert profile was created, such as log type, Severity/EventID, Criticality, Occurrences, etc. Click on an alert profile to see the corresponding list of toggle icon lets you enable or disable an alert profile and alerts triggered. The correspondingly start or stop triggering alerts for the same. You can edit the alert profile by clicking on the edit alert icon. The icon lets you delete an alert profile. Once deleted, the alerts associated with this icon indicates that an e-mail

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profile are also deleted from the database. The notification has been set up for this alert profile.

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Defining Database Filters You can use the database filters, to filter out the unwanted events from your hosts, from getting stored in the database. By this you can save the hard drive space. For example, if you want to reject/ filter out the events with the Event ID 1001, in the database filters, choose the Event ID: box and enter 1001. If you are not aware of the Event ID(s), kindly uncheck the events that you do not want to get stored. For example, if you do not want the Information type of events, unselect the Information check box. This will reject all the Information type of events for the host(s) that you choose in the database filters wizard. Click the Database Filters option in the Settings tab, to apply specific event filters on the data collected and stored in the database. With this option, you can store only the necessary event logs in the database, making it easier to search for particular events, and optimizing the capacity of the database. Clicking the option will open the Filter Details page. The page contains a menu bar and list of filters available. The menu bar contains the following menu: • • • New Filter - Click this menu to create a new database filter. Delete Filter - Select the check boxes of filters to be deleted and click this menu. Export Profiles - Select the check boxes of filter profiles to be exported and click this menu. The profile will be downloaded as an XML file (EventLogAnalyzer_Profiles.xml), through your browser into your client machine. Import Profiles - Click this menu to import filter profiles. On clicking the menu, Import Profiles screen pops-up. In that, you will find File Location text box and Browse button besides. Enter the location of the XML file (EventLogAnalyzer_Profiles.xml) or use the browse button to locate the XML file. Click Import button to import the profiles in to EventLog Analyzer server and Cancel button to cancel the import profiles operation. If the filter already exist in EventLog Analyzer, clicking Import button will list Failed To Import option and the existing filters with check boxes and you will find Over Write button and Cancel button to cancel the import profiles operation. Select the check boxes of filters to overwrite and click Over Write button. There will be no hosts configured for the imported filter profiles. You have to edit the filter profile to configure the hosts. Managing Database Filters The Database Filters option lists all the filters created so far, with the option to add more. Click the icon to disable the filter. This is a toggle icon, so click it again to icon to Edit the Database Filter. Click the icon to delete enable the filter. Click the the filter. The list also shows the filter type, hosts and host groups for which the filter has been set up. Creating a New Database Filter Click on New Filter to create a new database filter. 1. Provide a Filter Name. 2. You have two options (Basic Options and Advanced) to filter the messages under two tabs.

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a. Basic Options tab In the basic option, when multiple values are entered, all the values are considered for filtering events. • • • • You will find Drop the Logs containing text box to drop the logs containing the message(s). You will find Except text box to exclude an event with a specific event log message. You will find Event Source text box to filter out events received from a specific event log source. You will find User text box to filter out events received for a specific user. This field is effective only for Security (Important) events. Multiple values can be entered in the text boxes separated by commas. b. Advanced tab In the advanced option, when multiple values are entered, any of the values or all the values are considered for filtering events depending up on the selection of Match Any or Match All radio buttons. • • • • You will find Match Any and Match All radio buttons for Drop the Logs containing text box to drop the logs containing the message(s). You will find Match Any and Match All radio buttons for Except text box to exclude events with a specific event log message, from filtering out. You will find Event Source text box to filter out events received from a specific event log source. You will find User text box to filter out events received for a specific user. This field is effective only for Security (Important) events.

Multiple values can be entered in the text boxes separated by commas. 3. Select the Windows tab for the Windows Hosts Filters and Syslog tab for Unix Hosts Filters. a. Windows tab • If you would like to filter based on Windows Event ID, then select the By Event ID option and provide the Event ID's (Use comma ',' to separate multiple Event ID's). • If you would like to filter based on Event Type and Event Severity, then select the By Type / Severity option. Select the types of events which needs to be filtered, from the list of events under Event Type column. The event types are: i. Application ii. Security iii. System iv. DNS Server v. File Replication Service vi. Directory Service Select the severity of events which needs to be filtered, from the list of severity in the Event Severity row.

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The event severity are: vii. Information viii.Success ix. Error x. Failure xi. Warning Any combination of event type and severity is possible and select the appropriate check boxes provided in a matrix format. The unselected event type and severity will be dropped. b. Syslog tab • Unselect the types of events which needs to be filtered, from the list of events under Event Type column. The event types are: i. kernel ii. user iii. mail iv. daemon v. auth vi. syslog vii. lpr viii.news ix. uucp x. cron1 xi. authpriv xii. ftp xiii.ntp xiv. logAudit xv. logAlert xvi. cron2 xvii. local0 xviii. local1 xix. local2 xx. local3 xxi. local4 xxii. local5 xxiii. local6 xxiv. local7 Unselect the severity of events for which needs to be filtered, from the list of severity in the Event Severity row. The event severity are: • • • • • • • • Emergency Alert Critical Error Warning Notice Information Debug

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Any combination of event type and severity is possible and select the appropriate check boxes provided in a matrix format. 4. Click Next. 5. Choose the hosts and/or host groups on which the filter needs to be applied. 6. Click Finish to create and activate this database filter. Editing Database Filters In the Edit Hosts tab you can add or remove hosts from this DB Filter. In the Edit Criteria tab you can modify the Event Type, Event Severity, Event ID, or Message Filters for the Filters for Windows Hosts and/or Filters for Unix Hosts. Click Save once the required modifications have been done in Edit Hosts tab or Edit Criteria tab or in both tabs.

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Defining Database Filters for AS/400 hosts You can use the database filters, to filter out the unwanted events from your hosts, from getting stored in the database. By this you can save the hard drive space. For example, if you want to reject/ filter out the messages with the Message ID CPF8902, in the database filters, enter CPF8902 in the Message ID: field. If you do not want the Information severity of messages, unselect the Information check box. This will reject all the Information severity messages for the AS/400 host(s) that you choose in the database filters wizard. Click the Database Filters option in the Settings tab, to apply specific event filters on the data to be stored in the database. With this option, you can store only the necessary event logs in the database, making it easier to search for particular events, and optimizing the capacity of the database. Clicking the option will open the Filter Details page. The page contains a menu bar and list of filters available. The menu bar contains the following menu: • • • New Filter - Click this menu to create a new database filter. Delete Filter - Select the check boxes of filters to be deleted and click this menu. Export Profiles - Select the check boxes of filter profiles to be exported and click this menu. The profile will be downloaded as an XML file (EventLogAnalyzer_Profiles.xml), through your browser into your client machine. Import Profiles - Click this menu to import filter profiles. On clicking the menu, Import Profiles screen pops-up. In that, you will find File Location text box and Browse button besides. Enter the location of the XML file (EventLogAnalyzer_Profiles.xml) or use the browse button to locate the XML file. Click Import button to import the profiles in to EventLog Analyzer server and Cancel button to cancel the import profiles operation. If the filter already exist in EventLog Analyzer, clicking Import button will list Failed To Import option and the existing filters with check boxes and you will find Over Write button and Cancel button to cancel the import profiles operation. Select the check boxes of filters to overwrite and click Over Write button. There will be no hosts configured for the imported filter profiles. You have to edit the filter profile to configure the hosts. Managing Database Filters The Database Filters option lists all the filters created so far, with the option to add more. Click the icon to disable the filter. This is a toggle icon, so click it again to icon to Edit the Database Filter. Click the icon to delete enable the filter. Click the the filter. The list also shows the filter type, hosts and host groups for which the filter has been set up. Creating a New Database Filter for AS/400 Click the Filter link to create a new database filter for AS/400. You can find this link (AS/400 > Filter ) on the sub tab below the main tabs. 1. Provide a Filter Name. 2. You have two options (Basic Options and Advanced) to filter the messages under two tabs.

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a. Basic Options tab In the basic option, when multiple values are entered, all the values are considered for filtering events. • • • • You will find Drop the Logs containing text box to drop the logs containing the message(s). You will find Except text box to exclude an event with a specific event log message. You will find Event Source text box to filter out events received from a specific event log source. You will find User text box to filter out events received for a specific user. This field is effective only for Security (Important) events.

Multiple values can be entered in the text boxes separated by commas. b. Advanced tab In the advanced option, when multiple values are entered, any of the values or all the values are considered for filtering events depending up on the selection of Match Any or Match All radio buttons. • • • • You will find Match Any and Match All radio buttons for Drop the Logs containing text box to drop the logs containing the message(s). You will find Match Any and Match All radio buttons for Except text box to exclude events with a specific event log message, from filtering out. You will find Event Source text box to filter out events received from a specific event log source. You will find User text box to filter out events received for a specific user. This field is effective only for Security (Important) events.

Multiple values can be entered in the text boxes separated by commas. 3. Select the severity of events which needs to be filtered, from the list of severity in the Severity row. The event severity are: a. Emergency b. Alert c. Critical d. Error e. Warning f. Notice g. Information h. Debug Any combination of event severity is possible and select the appropriate check boxes provided. The unselected event severity will be dropped. 4. Enterthe message ID of AS/400 host error message to be filtered, in the Message ID field. 5. Enterthe name of the IBM AS/400 job for which the error message to be filtered, in the Job Name field. 6. Click Next. 7. Choose the IBM AS/400 hosts and/or host groups on which the filter needs to be applied. 8. Click Finish to create and activate this database filter.

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Editing Database Filters In the Edit Hosts tab you can add or remove hosts from this DB Filter. In the Edit Criteria tab you can modify the Event Type, Event Severity, Event ID, or Message Filters for the Filters for Windows Hosts and/or Filters for Unix Hosts. Click Save once the required modifications have been done in Edit Hosts tab or Edit Criteria tab or in both tabs.

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Scheduling Reports Once you have created a custom report profile, you can set up schedules to run the report automatically at specified time intervals. You can also configure EventLog Analyzer to automatically email the report once it runs. Scheduled reports are generated and emailed only in PDF Click the Schedule Listing link under the Settings tab to see the list of reports that have been scheduled so far. The list shows all the schedules that have been set up so far, along with the report profile they are associated with, the type of schedule, and options to delete the schedule. icon to delete a schedule. The report profile associated with this schedule Click the will no longer be generated automatically at the specified time interval. The icon against a schedule is a toggle icon used to enable or disable a schedule. icon is displayed, the schedule is enabled, and reports will be generated

When the

icon to disable the schedule. The icon is automatically for that schedule. Click the displayed indicating that the schedule is currently disabled. Reports will not be generated automatically for this schedule. Creating a New Schedule icon or the New Schedule link to add a new schedule. In the Add New Click the Schedule page that comes up, enter the following details: Attribute Schedule Name Profile Name Mail Id Description Enter a unique name to identify this schedule

Choose the report profile to which this schedule has to be applied. All the report profiles that have been created are listed. The first time a schedule is associated with a report profile, you need to enter the e-mail address to which the report has to be sent. Enter multiple e-mail addresses separated by a comma(,). Hourly* If you want to schedule this report to run every hour, enter the date and time after which this report has to run every one hour Daily* If you want to schedule this report to run every day, enter the date and time after which this report has to run every one day Weekly* If you want to schedule this report to run every week, enter the date and time after which this report has to run every one week Monthly* If you want to schedule this report to run every month, enter the date and time after which this report has to run every one month Once only* If you want to run this report only once, enter the date and time when the report has to be generated *Choose from any one of these options

For Daily, Weekly, and Only once schedules, you can set the Hours, Only Working Hours, or Only NonWorking Hours.

TimeFilter for Custom

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For the Daily schedules, if the option Run on Week Days is selected then the reports are run daily except on the weekends. For the Weekly or Monthly schedules, select the option Generate Report only for Week Days if you want to report on the events that occurred only on the week days and not report on events that occurred over the weekends. Once you have chosen all the required values click Save Schedule to save and activate the new schedule. Click Cancel to return to the Schedule Listing page.

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Archiving Log Files EventLog Analyzer archives the event logs received from each host, and zips them in regular intervals. The Archived Files page lists the files that have been archived for each host, along with options to load the file into the database, and delete the file. All Imported Log Files will automatically get listed on the Archived Files page. Archived Files List The Archived Files page lists the files that have been zipped for each host, along with the archived time, file size, and archiving status. The columns, in the Archived Files table, are described below: Attribute Description Host The name of the host machine for which the log file is archived. Name Start The starting time of the log file archiving process. Time Archived The completion time of the log file archiving process. Time File Size The file size of the archived logs. Status You can view the log file archiving status in this column. The status values are: All, Loaded, Loading, Not Loaded, Verified and Tampered. The appropriate status value will be displayed, denoting the file archiving status. While loading Archived Files, if the archived file is tampered, it will not be loaded and marked as Tampered. If it is not tampered, it will be marked as Verified. Action You can carry out the following actions on the archived log files. The Actions are: Load & Search, below. Search for Archived Files You can search for the archive log file of your interest using the Search icon. Click the Search icon, the search option boxes will appear below every column. The Search icon will change to Hide Search Options icon. Besides the option boxes of Start Time and Archived Time, Calendar icons will appear for selection. The options for File Size are as given here: The file size is in KB or MB or GB. The file size is displayed as > or = <Upper limit of file size> The options for Status are as given here: The status values are: All, Loaded, Loading, Not Loaded, Verified and Tampered. Action on Archived Files Loading of Archived Files To load an archived file into the database, click the Load & Search link against the host for which you need to see archived data. Once the file is fully loaded into the database, The Load & Search link will change to Search | DropDB links and you can search for data in the archives, and view specific information. Click Search link to search the archived file which is loaded in to the database. Click DropDB link to Search and DropDB. The Actions are discussed

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drop the table created for corresponding archived file from the database. You can once again load the archived file into the database by clicking the Load & Search link.

Click the icon against the archived files you would like to delete. Once deleted, the archived data cannot be retrieved. Viewing Data from Archived Files Once the archive is fully loaded into the database, click the Search link to search for specific data in the archive. In the popup window that opens, carry out the following: Select 'Match any of the following' or 'Match all of the following' for using the criteria. You can enter a maximum of four criteria. Enter the criteria for the data, such as the Source, Severity, Message, Event ID and Type. Choose the time interval for which you want to see the data that meets all the criteria. Click Generate Report to view the records that match the criteria that you have specified. You can export this report to PDF and CSV formats. Click Export to: PDF icon on the right top corner of the report page. Changing Archive Settings Click the Archive Settings link to change the archiving intervals, to disable archiving and also to change the archive location. In the popup window that opens, there will be two sections, Log Archiving section and Log Indexing section. In the Log Archiving section, there is a Enable Archiving checkbox. Select the check box to enable log file archiving and unselect to disable log file archiving. The archiving options available are described below: Attribute File Creation Interval Zip Creation Interval Encrypt Archive Data Default Value Description 12 hours The time interval after which a log file is created for each host from which event logs are collected. 96 hours The time interval after which log files created for each host are zipped to save disk space. Disable EventLog Analyzer comes with a feature to encrypt the archive data. To enable encryption of archive data, select the Enable radio button and to disable, select Disable radion button. Archive Disable EventLog Analyzer comes with a feature to timestamp Timestamping the archive data. To enable time stamping of archive data, select the Enable radio button and to disable, select Disable radion button. Retain Forever You can retain the archive log data as per the Archive Logs compliance audit requirement or internal audit policy for requirement. The options available are: Forever, 1 Year, 6 Months, 3 Months, 1 Month and 1 Week. Select the option that suits your requirement. Archive <EventLog By default the Archive Location for the event logs and Location Analyzer syslogs in EventLog Analyzer is <EventLog Analyzer Home>\archive Home>\archive directory, you can change this location directory by clicking the Edit link and providing the location as per your requirement. In the Log Indexing section, the indexing options available are described below: icon or CSV

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Attribute Default Value Description Index <EventLog Analyzer By default the Index Location for the event Location Home>\server\default\indexes logs and syslogs in EventLog Analyzer is directory <EventLog Analyzer Home>\server\default\indexes directory, you can change this location by clicking the Edit link and providing the location as per your requirement. Click Zip Now to create a zipped file with the currently available log files. Click Save to save the archiving options, if you have changed them. Click Close to close the Archive Settings box.

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Importing Log Files The Imported Log Files link lets you import a windows event log file (type .evt format) (type .evtx format supported in Windows Vista and 2008 machines only) from the local machine or remotely, through FTP. You can import the following log files: • • • • • • • • • Windows Event Log IIS W3C Web Server Logs IIS W3C FTP Server Logs MSSQL Server Logs DHCP Windows logs DHCP Linux logs IBM AS/400 Logs Syslog EventLog Analyzer Archive

Importing Event Log and Application Log files are explained below. Importing Event Log File 1. Select the Settings tab. In the System Settings section, click the Imported Log File link. 2. Select the Event Log Imports / Application Log Imports tab, and click the Import Log File link on the right side, to import a new event/application log file. The procedure to import the log files for both Event Logs and Application Logs remain same. 3. Choose Local Host if the event log files are present in the local machine from where you are accessing the EventLog Analyzer server. a. Select the log format from the Choose Log Format combo box (Windows EventLog, IIS W3C Web Server Logs, IIS W3C FTP Logs, MSSQL Server Logs, DHCP windows logs, DHCP linux logs, IBM AS/400 Logs, Syslog, EventLog Analyzer Archive). b. Select the Time Interval (Import Once, Import Every Hour, Import Every Day). Select Import Every option and enter __ Min after which EventLog Analyzer should retrieve new log files. c. Enter the File Location in the text box or click Browse to locate the log file. d. Select the Log Type (Application, Directory Service, DNS Server, File Replication Service, Security, System) based on the type of event log you are importing. e. Select the option Want to Specify Time Criteria? if you want to import log file during a specific time period. Select the From and To dates using the Calendar icon besides the fields. f. Select the option Create Throw Away Reports if you do not want to store the imported event log file for more than 2 days. After 2 days the Throw Away reports are automatically removed from the Imported Log File listing page. g. Finally click Import to import the log file into the database. The time taken to import a log file depends on its file size. 4. Choose Remote Host if you need to import the event log files from a remote location on the network. a. Select the log format from the Choose Log Format combo box (Windows EventLog, IIS W3C Web Server Logs, IIS W3C FTP Logs, MSSQL Server Logs, DHCP windows logs, DHCP linux logs, IBM AS/400 Logs, Syslog, EventLog

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Analyzer Archive). b. Select the Time Interval (Import Once, Import Every Hour, Import Every Day). Select Import Every option and enter __ Min after which EventLog Analyzer should retrieve new log files. c. Click Select Remote File link to locate the log file. Enter the remote host's hostname or IP address, and the FTP user name and password. Select the Protocol to be used from the combo box: FTP or SFTP/SSH. Enter the remote host's FTP Port (Default port for FTP will be 21 and for SFTP/SSH will be 22). You can click the List Files link to locate the file on the remote computer. Select the location on the remote machine where the log file or the entire directory containing the log files is present. d. Select the Log Type (Application, Directory Service, DNS Server, File Replication Service, Security, System) based on the type of event log you are importing. e. Select the option Want to Specify Time Criteria? if you want to import log file during a specific time period. Select the From and To dates using the Calendar icon besides the fields. f. Select the option Create Throw Away Reports if you do not want to store the imported event log file for more than 2 days. After 2 days the Throw Away reports are automatically removed from the Imported Log File listing page. g. Finally click Import to import the event log file into the database. The time taken to import a log file depends on its file size. If you importing an event log file which is much older than the configured DB Storage option, then such imported event log files are automatically considered as Throw Away Reports

Importing Application Logs • You can associate the application logs with the existing hosts. Enter the host name in the Associate To Host text box. Alternatively, click the Existing Host link besides the text box. Clicking the link will pop-up List of Existing Hosts screen. On the top there is a provision to search hosts. The hosts are listed below the search option. Select the host and click Select button. Click Cancel button to cancel the associating to host operation. Some Applications create log file with new name (with time stamp appended) everyday. If the Application log files are to be imported from remote machines, you do not have to change the filename daily, instead select the Does filename change periodically? option while importing the logs. Selecting the option displays the the Filename Pattern: combo box to select the time stamp pattern that the server appends when the server creates the log file daily. You can also enter new pattern using the 'blue plus' icon. Select the pattern as required. A help tip icon displays, (when you click the icon) the mapping of the Timestamp in Filename to the Pattern to be given.

•

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Automatic FTP Scheduling: Importing of logs with periodic name changing of log files from both local and remote sources can be automated. • In the System Settings > Import Log Files, carryout the following step: Select or select & enter the Time Interval (Import Once, Import Every Hour, Import Every Day, Import Every __ Min) after which EventLog Analyzer should retrieve new log files. • Also some Applications create log file with new name (with time stamp appended) everyday. EventLog Analyzer takes care of the dynamic file name change also. If the Application log files are to be imported from remote machines, you do not have to change the filename daily, instead select the Does filename change periodically? option while importing the logs. Selecting the option displays the the Filename Pattern: combo box to select the time stamp pattern that the server appends when the server creates the log file daily. You can also enter new pattern using the 'blue plus' icon. Select the pattern as required. A help tip icon displays, (when you click the icon) the mapping of the Timestamp in Filename to the Pattern to be given. The Imported Log Files listing page shows you the list of windows event log files imported, along with details such as the following for each imported event log file. Column Head FileName HostName LogType ImportType ImportedTime LogRecord StartTime LogRecord EndTime Report Type Action Description Name of the imported event log file. Click on the icon to know the details of errors while importing the event log files. Host which generated the event logs. The event log type can be Application, Security, System, Directory Service, DNS Server, or File Replication Service. Whether the event log file has been imported from the local machine or remotely (remote machine name or ip) through FTP. Timestamp at which the event log file was imported. Time stamp of the first collected log record in the imported event log file. Time stamp of the last collected log record in the imported event log file. report type The type of custom report that will be generated. The can be Active or Throw Away. Click on the Load & Search link to load the event log file into the EventLog Analyzer database. (MySQL/MSSQL) Click on the Search link to search through the DB for matching criteria. The search criteria can be Source, Severity, Message, Event ID, Type (or Facility) Click on the Dr opDB link to drop the imported log file table..

Importing Application Log File The Application Log Imports tab of the Imported Log Files listing page shows you the list of application log files imported, along with details such as the following for each imported application log file.

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Column Head File Name Format Description Remote Host Status Imported Time Size Time Taken Action

Description Name of the imported application log file. Click on the icon to know the details of errors while importing the application log files.. The log format is indicated here Remote Host from where the application log file has been imported Indicates the status of file import. Various status are listed below. The time stamp at which the application log file was imported. The size of the imported application log file. The time taken to import the application log file. Click on the Load & Search into the inbuilt MySQL DB Load & Search link to load the event log file

Click on the Load & Search Search link to search through the DB for matching criteria. The search criteria can be Source, Severity, Message, Event ID, Type (or Facility). Click on the Drop Tables DropDB link to drop the imported log file table. Viewing Data from Imported Files Once the imported is fully loaded into the database, click the Search link to search for specific data in the archive. In the popup window that opens, carry out the following Select 'Match any of the following' or 'Match all of the following' for using the criteria. You can enter a maximum of four criteria. Enter the criteria for the data, such as the Source, Severity, Message, Event ID and Type. Choose the time interval for which you want to see the data that meets all the criteria. Click Generate Report to view the records that match the criteria that you have specified. You can export this report to PDF and CSV formats. Click Export to: PDF icon or

icon on the right top corner of the report page. You can also export the Throw CSV Away reports to PDF and CSV formats. Status of File Import • • • • • • • • • • • • Received log file for import Continuing to parse log file from last update... File received, loading the file into DB Import of log file completed Import of log file failed! The file has not been modified since last update Import task enabled! Import task disabled! Import task already disabled! Import task already enabled! Import task not available! Processing request All Imported Log Files will automatically get listed on the Archived Files page, except Application Logs.

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Rebranding EventLog Analyzer Web Client To customize the EventLog Analyzer Web Client follow the steps given below: 1. In the EventLog Analyzer web client, select the Settings tab. 2. In Settings screen, select the System Settings > Rebranding ELA Web Client link. Rebranding EventLog Analyzer Web Client page appears. The Rebranding ELA Web Client link lets you to customize all the logos, images, and links used in the EventLog Analyzer Web Client to suit the needs of the MSSPs (Managed Security Service Providers). The rebranding screen contains two sections. At the top you have the Customize Images section. In this section, you can customize logos and images. At the bottom you have the Customize Strings/Links section. In this section, you can customize strings and links. Customize Images Replace the default images with your company/enterprise images Client Logos & Where it is Images used Company Logo Login Page Product Logo Login Page Image Size & Thumbnail 129*39 pixels 289*59 pixels New Image

Top Band Image Client Header 232*47 pixels PDF Cover Image PDF Cover Page PDF Footer PDF Footer Image Server Status Tray Icon Image [Windows] Customize Strings/Links Replace the default strings/links with your company/enterprise strings/links Client Strings & Where it is Links used Company Name Login Page Brand Name Login Page Existing String/Link ZOHO Corp. ManageEngine www.manageengine.com New String/Link 612*820 pixels 547*37 pixels 400*60 pixels

Company Login Page Website Product Website Login Page Support E-Mail Login Page Sales E-Mail Toll Free

www.eventloganalyzer.com [email protected] About Popup [email protected] Support Page +1-888-720-9500

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Click Update to update the customized images/logos and strings/texts. Click Cancel to cancel the customizing the web client operation. You can customize ZohoCorp/ManageEngine images/links as per your requirement. • Customization takes effect only for the changed images/links, else default images/links are retained. • Size of new image should be of same size as the default image. Images with the following file extensions are only permitted: .jpg, .gif, and .png •

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Configuring Compliance Reports Settings EventLog Analyzer provides a framework that lets you configure a new compliance type with required reports from the set of default reports. There are 11 default report groups available to choose. These reports are derived based on the Event IDs. The framework provides required default reports for four regulatory compliance acts and allows you to modify the default list of reports as per your requirement. The four regulatory compliance acts are:

1. PCI
2. 3. 4. 5.

FISMA HIPAA GLBA SOX

Configuring Compliance Reports Settings Compliance Settings page Click the Compliance Reports link to configure new or existing compliances. You can find this link on the System Settings section of the Settings tab. Clicking the Compliance Reports link opens the Compliance Settings page. On the top of the page, + New Compliance link is present. The page lists the default compliances, with pre-selected reports provided by EventLog Analyzer, in the Compliance List section of the page. The Edit Compliance section lists the compliance and the number of reports selected for each compliance from the 11 default report groups provided by EventLog Analyzer. The details of the four default compliances and the pre-selected reports are given below: • • • • • PCI compliance report FISMA compliance report HIPAA compliance report SOX compliance report GLBA compliance report

You can add a new compliance and select a list of reports, for the new compliance, from the 11 default report groups provided by EventLog Analyzer. To add a new compliance, click the + New Compliance link is present on the right side top of the Compliance Settings page. PCI Compliance Reports EventLog Analyzer provides the following report groups to help organizations to comply with the PCI regulations. The following reports cover Requirements 10.1, 10.2.1, 10.2.2, 10.2.3, 10.2.4, 10.2.6, 10.2.7 • Object Access o Object Accessed o Object Created o Object Modified o Object Deleted o Object Handle

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Logon o Successful User Logons o Successful User Logoffs o Unsuccessful User Logons o Terminal Service Session Policy Changes o User Policy Changes o Domain Policy Changes o Audit Policy Changes System Events o System Logs o Audit Logs Cleared User Access o Individual User Action

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•

•

All these reports are accessible from the PCI Compliance Reports section. By default, EventLog Analyzer provides 5 report groups. You have the option to modify the list of reports. You can select a report from the available reports and add it to the list or remove a report from the list. You can configure the description of the reports specific to this compliance. FISMA Compliance Reports EventLog Analyzer provides the following reports to help organizations to comply with the FISMA controls. The following controls are covered in the reports: • • • • • • Audit and Accountability (AU) Certification, Accreditation, and Security Assessments (CA) Contingency Planning (CP) Access Control (AC) Identification and Authentication (IA) Configuration Management (CM)

The reports under various groups for the FISMA compliance are: • Object Access o Object Accessed o Object Created o Object Modified o Object Deleted o Object Handle Logon o Successful User Logons o Successful User Logoffs o Unsuccessful User Logons o Terminal Service Session

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• • • •

Security Assessment o Windows Services Contigency Planning o Windows Backup o Windows Restore User Access o Individual User Action Configuration Management o Windows Software Updates o Anti-malwares o Other Softwares

All these reports are accessible from the FISMA Compliance Reports section. By default, EventLog Analyzer provides 7 report groups. You have the option to modify the list of reports. You can select a report from the available reports and add it to the list or remove a report from the list. You can configure the description of the reports specific to this compliance. HIPAA Compliance Reports EventLog Analyzer provides the following reports under various groups to help comply with the HIPAA regulations: • Object Access o Object Accessed o Object Created o Object Modified o Object Deleted o Object Handle Logon o Successful User Logons o Successful User Logoffs o Unsuccessful User Logons o Terminal Service Session System Events o System Logs o Audit Logs Cleared Account Logon o Successful User Account Validation o Unsuccessful User Account Validation

•

•

•

All these reports are accessible from the HIPAA Compliance Reports section. By default, EventLog Analyzer provides 4 report groups. You have the option to modify the list of reports. You can select a report from the available reports and add it to the list or remove a report from the list. You can configure the description of the reports specific to this compliance.

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Sarbanes-Oxley Compliance Reports EventLog Analyzer provides the following reports under various groups to help comply with the SOX regulations: • Object Access o Object Accessed o Object Created o Object Modified o Object Deleted o Object Handle • Logon o Successful User Logons o Successful User Logoffs o Unsuccessful User Logons o Terminal Service Session Policy Changes o User Policy Changes o Domain Policy Changes o Audit Policy Changes System Events o System Logs o Audit Logs Cleared Process Tracking o Process Access Account Logon o Successful User Account Validation o Unsuccessful User Account Validation User Access o Individual User Action Account Management o User Account Changes o Computer Account Changes o User Group Changes

•

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• •

• •

All these reports are accessible from the SOX Compliance Reports section. By default, EventLog Analyzer provides all the 8 report groups. You have the option to modify the list of reports. You can remove a report from the list. You can configure the description of the reports specific to this compliance. GLBA Compliance Reports EventLog Analyzer provides the following reports under various groups to help comply with the GLBA regulations: • Logon o Successful User Logons o Successful User Logoffs o Unsuccessful User Logons o Terminal Service Session

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•

System Events o System Logs o Audit Logs Cleared

All these reports are accessible from the GLBA Compliance Reports section. By default, EventLog Analyzer provides 2 report groups. You have the option to modify the list of reports. You can select a report from the available reports and add it to the list or remove a report from the list. You can configure the description of the reports specific to this compliance. Adding a New Compliance Click the + icon to configure a new compliance and the required reports. You can find this icon present on the right side of the Compliance Report in the left navigation pane of the client UI dashboard. Alternatively, select the Settings tab, System Settings > Compliance Settings link. Click the + New Compliance link opens the New Compliance page. In the Enter Compliance Details section, enter the name of the new compliance in the Name field. Enter the description of the compliance in the Description field. In the Select Group sub-section, all the 11 default report groups, with relevant report for each group, provided by EventLog Analyzer are listed, with check boxes to select. Select the report groups and/or reports as required. The select group sub-section has Check All, Clear All links to select or unselect all the reports under all the reports groups. You can also edit the description of various report groups by clicking on the report group link. Click Save button to save the new compliance and Cancel button to cancel the adding new compliance operation. Editing the Compliance/Report Group Description Click on the custom compliance/report groups to edit the description of the custom compliance/report group for this compliance policy. Edit the existing or enter the new description and click Save button to save the description and Cancel button to cancel the edit description operation. Click + New Compliance link to add the new compliance and its reports and Cancel to cancel the add new compliance operation. The new compliance report will be listed under the Compliance List section below the default compliances. Adding New Default Report If you to add more reports to the existing list of default reports, Want more reports? Tell us here link is provided at the bottom of the New Policy page. Clicking Tell us here link opens the Add Report in New Compliance window. This window collects the details and sends out a mail to EventLog Analyzer Support.

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The details are given below: • • • • • • Your Name Email ID To [email protected] Compliance Report Your Report for above compliance Description

Enter the details and click Send button to send the details as mail to EventLog Analyzer Support. Click Close button to close the window.

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Working Hour Configuration Here you can configure the Working and Non-Working hour patterns of your enterprise. This will help you to distinguish between the working and non-working hour event log trends. By default, 10 - 20 Hours are considered as Working Hours and the remaining hours are considered as Non working Hours. Two options are provided for configuring the working hour patterns. • General Here you can mention the Start Time and End Time for your official working hours, and all hours outside the given range is considered as non-working hours. Advanced This option provides more customized working hours classification. For example, you may mention intermittent working hours like 8-12, 15-18, 19, 20, 21 Hours. Which means your non-working hour are 12-15 Hours and 21-8 Hours.

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Agent Administration EventLog Analyzer lets you to deploy agents to collect the logs of Windows hosts. The agent can be installed in any server in the network/sub-net. You can assign a number of Windows hosts to the agent for log collection. The agent remote, real-time, uninterrupted transfer of logs from the hosts to the EventLog Analyzer server. Agent pre-processes the logs before transfer to the server. The agent is installed as a service. Each agent supports up to 25 hosts. Once an agent is installed and assign hosts to it, the agent will start collecting the logs automatically and forwarded to the EventLog Analyzer server. You can install agent from the Agent Adminstration page of Settings tab. If automatic agent installation fails, you can manually install the agent in that particular machine. You can assign host(s) to an agent from the Agent Adminstration page of Settings tab. You can also assign and reassign a host to an agent from the Add New Host menu and Edit Host menu respectively. If the machine containing the Agent is deleted from EventLog Analyzer server or the agent is uninstalled, the log collection of all the hosts assigned to the agent will be switched over to default EventLog Analyzer server log collection process. If an assigned host is removed from an agent, the log collection of the host will be switched over to default EventLog Analyzer server log collection process. Click the Agent Administration link from the Settings tab to manage the EventLog Analyzer Agents. The Agent Administration page opens up and it lists all the sgents istalled in the Agents Installed table. On the right extreme, you will find the Install Agent button to install new agents. The Agents Installed table will contain the following details. There are Edit Delete icons for each agent. and

Colums Description Agent Name The name of the machine in which the EventLog Analyzer agent is installed. The status of the agent. If the agent service is installed successfully the status will be as 'Agent Installed Successfully.' There are two links Restart and Stop besides the status. With the links you can restrat and stop the agent service. If the agent service is running the status will be as 'Service is running.' Status There are two links Restart and Stop besides the status. With the links you can restrat and stop the agent service. If the agent service is not running the status will be as 'Service is not running.' There is a link Start besides the status. With the link you can strat the agent service. The IP address of the host machine in which the EventLog Analyzer agent is IP Address installed. The number of hosts assigned are displayed as 'x Hosts assigned'. There is Hosts a link Add More besides the hosts assigned message. With the link you can Assigned assign more hosts to the agent for log collection. Add More Hosts

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You can assign more hosts to an agent using the link Add More besides the hosts assigned message. Use the procedure given below. Click the Add More link. The Assign Hosts window pops up. In that window, select the hosts to be assigned to this agent from the list of Available Host(s) and transfer > them to the Selected Host(s). Once you are done, click Apply to assign the host(s). Click Cancel to cancel assign host action. Editing the Agent Click the Edit icon on the left side against each EventLog Analyzer Agent listed in the Installed Agents table. The Edit Agent Details page opens up. Enter the details of the machine(s) in which the agent need to be installed. The details are: Colums Agent Name Host IP Domain Name Login Name Password Description The name of the machine in which the EventLog Analyzer agent is installed. The field cannot be edited The IP address of the host machine in which the EventLog Analyzer agent is installed. The field cannot be edited The domain name of the machine selected for installing the agent The login name of the machine, with Admin user privileges, in which the EventLog Analyzer agent to be installed The password of the Admin user with the above login name

Edit the Administrator Login Name and Password for the selected machine Click on Verify Login to ensure that the correct credentials are provided and you are able to authenticate to the host machine. Once you are done, click Save Agent Details to modify the agent details. Click Cancel to cancel the edit agent details. Delete Agent delete icon of the respective agent. You will find To delete a particular agent, click the a confirmation message 'The agent will be uninstalled. Proceed?' poping up. Click OK to uninstall the agent from the particular machine. Click Cancel to cancel the delete agent operation. Install Agent Click the Install Agent link on the right extreme of the Agent Administration page to install new EventLog Analyzer Agents. The Install Agent page opens up. Enter the details of the machine(s) in which the agent need to be installed.

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The details are: Colums Agent Name Domain Name Login Name Password Description The name of the machine(s) in which the EventLog Analyzer agent is installed. You can enter multiple machine names separated by commas. Alternatively, you can click the Pick Hosts link to get the machine(s), using the network domain or work group, in which the agent need to be installed. The domain name of the machine(s) selected for installing the agent The login name of the machine(s), with Admin user privileges, in which the EventLog Analyzer agent to be installed The password of the Admin user with the above login name

Enter the Administrator Login Name and Password for the selected machine(s) Click on Verify Login to ensure that the correct credentials are provided and you are able to authenticate to the host machine(s). Once you are done, click Save to install agents. Click Cancel to cancel the installation. Pick Hosts The procedure to pick hosts from the domains/workgroups for agent installation is given below. Click the Pick Hosts link to select machines auto-discovered from domains/work groups scanned on the network. The Pick Hosts screen pops up. Select the Domain / Workgroup from the drop down list discovered from the network Use the Select All check box to select all the machines of the selected domain/ workgroup Use the Search box to select the required machines of the selected domain/workgroup Select the Login as Domain User checkbox if you want to use the login credentials of the Domain Administrator. If you cannot find a specific machine in the domain, click Rescan the <selected> Domain to rescan this domain alone If you cannot find a specific domain, click Rescan the complete network to rescan the entire network If you are done, click Update to add the machine(s) and click Close to return to the Install Agents page.

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Configuring Admin Settings
Configuring External Authentication Settings
EventLog Analyzer provides two more external authentication apart from the local authentication. They are Active Directory authentication and Remote Authentication Dial-in User Service (RADIUS) authentication. If you import users from Active Directory or if you add a RADIUS server details, you will find the Options >> link besides the Login button in the EventLog Analyzer Client UI Login screen. If you click the Options >> link, Log on to field will appear below the Password field. The Log on to field will list the following options: • • Local Authentication - If the user details are available in local EventLog Analyzer server user database Radius Authentication - If the user details are available in RADIUS server and dummy user entry should be avilable in local EventLog Analyzer server user database Domain Name(s) - If the details of the user of a domain is imported from Active Directory into the local EventLog Analyzer server user database

•

Enter the User Name and Password. Select one of the three options in Log on to (Local Authentication or Radius Authentication or Domain Name). Click Login button to log in to EventLog Analyzer Client UI. Active Directory Configuration Settings Users in the AD (Active Directory) can be imported into EventLog Analyzer server. You have to select the required OUs (Organizational Units) under the Listed domains. You can re scan the network to find domains. Login to individual servers of the domain to get the OUs listed and select the OUs as per your requirement. Use the server credentials (User Name & Password) to login to the server. For the first time, all the users will be imported into EventLog Analyzer. On subsequent or periodic imports, only the new user added to the AD will be imported. The imported users will be added in the EventLog Analyzer server with the following constraints: Access Level as Operator and will have access to all the EventLog devices. Procedure to configure AD settings Click the External Authentication Settings link under the Settings tab to configure the AD user details import, periodic import, and to enable user authentication usage. On clicking the Active Directory tab, the Active Directory Configurations page opens up. In that page, you will find the following sections: • • • Import users from Active Directory Schedule Authentication

Import users from Active Directory

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In this section, you will find Import Users button. Click the button and Import users from Active Directory screen pops-up. In that screen, you will find the following items: • Domain Name combo box & Rescan Network link Domain Name combo box will list all the available domains in the network. Besides the combo box, you will find the Rescan Network link. Clicking the link will re scan the network to find out all the available domains. Select the domain from the combo box as per requirement. • Server Name If you want to list the OUs of a particular server, enter the server name in the text box. • • User Name Password If you want to access a server and get list of (Organizational Units) OUs, enter the user name and password of the server in the text boxes. • Login & List OUs button After entering the server name to be accessed and the credentials for server access, click this button to get the list of (Organizational Units) OUs. • Cancel button If you want to cancel the access to server and get list of OUs operation canceled, click this button. Schedule In this section, you will find a check box to schedule the import of users periodically from AD and a Save button. Select the "Schedule AD import once in every __ days" check box. Enter the periodicity of user import in days. Click Save button to save the changes. Authentication In this section, you will find the status (Status: Disabled) of the AD authentication to be used for users imported from AD and Enable button. Click Enable button to use AD authentication for the users imported from AD. On clicking the button the status will change to Enabled (Status: Enabled) and the Enable button will change to Disable.

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RADIUS Server Configuration Settings You can also leverage the RADIUS authentication for user access bypassing the local authentication provided by EventLog Analyzer. In the RADIUS server authentication the users credentials are sent to the RADIUS server. The server checks for the user credentials and sends the authentication successful message to EventLog Analyzer server. Note: If the user has only RADIUS server authentication, create the user in EventLog Analyzer with dummy password. On user logging in with RADIUS server authentication, the dummy password in the local server is ignored and the user credentials are sent to RADIUS server for authentication. Refer the procedure given in the Adding Users document to add a new user with dummy passowrd. You can make EventLog Analyzer work with RADIUS server in your environment. This section explains the configurations involved in integrating RADIUS server with EventLog Analyzer. Procedure to configure RADIUS server settings To configure RADIUS server in EventLog Analyzer, provide the following basic details about RADIUS server and credentials to establish connection: Click the External Authentication Settings link under the Settings tab to configure the RADIUS server configuration. On clicking the Radius Server tab, the configuration fields are displayed. In that page, you will find the following fields: RADIUS Server Settings Radius Server IP Description The IP Address of the machine in which the RADIUS server is running. Enter the IP address of the host where RADIUS server is running The port used by the RADIUS server for authenticating users. Enter the port used for RADIUS server authentication. By default, RADIUS has been assigned the UDP port 1812 for RADIUS Authentication. The protocol used by the RADIUS server for authenticating users. Select the protocol that is used to authenticate users. Choose from four protocols: Radius Server Protocol • • • • PAP - Password Authentication Protocol CHAP - Challenge-Handshake Authentication Protocol MSCHAP - Microsoft Challenge-Handshake Authentication Protocol

Radius Server Authentication Port

MSCHAP2 - Version 2 of Microsoft Challenge-Handshake Authentication Protocol The secret string used for connecting RADIUS client (EventLog Radius Server Secret Analyzer) with the server. Enter the RADIUS secret used by the server for authentication The number of retries the RADIUS server to permit for Authentication authenticating users. Select the number of times you wish to Retries retry authentication in the event of an authentication failure

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Adding Different Users

Click the User Management link to create and manage the different users who are allowed to access the EventLog Analyzer server. You can also import users from Active Directory listing. The different types of users and their respective privileges are described in the table below: User Description Administrator This user can do all operations including adding hosts/applications, setting up file archiving, adding additional users, and more. Operator This user can do all operations except adding new users, managing existing users, and importing Alert/Report/Filter profiles. Guest This user can only view real time logs and archives. By default, an Administrator user with username as admin and password as admin, and a Guest user with username guest and password guest are already created. If you have logged in as an Administrator user, the User Management page lists all the users created so far. You can view the users based on user type. Select the user type from the Select User Type combo box. The three user types listed are: Administrator, Operator, and Guest. You can view the users alphabet wise. All option and the alphabets are listed above the user list. Select All option or the alphabet under which the user login name will be available. Viewing Login Details If you have logged in as an Administrator user, click the User Audit View link against a user to view the corresponding user audits. The User Audit page shows the remote host IP address from which the user logged on, the timestamp of the login, and the duration of the session. The description the user details available in the user list table are explained below: User Detail User Name No. of HostGroups Access Level Domain Name User Audit Delete Select all users check box if you want to delete all the users and individual user(s) check boxes to delete the selected users. There is a check box against each user below the all user check box. Click Delete button to delete all the or selected user(s) from the list of users accessing EventLog Analyzer. Assign Role Select the users for whom the host group(s) need to be assigned/re-assigned. Select the ZOHO Corp. 129 Description The user's login name The number of host group(s) to which the user will be having access The access level privilege of the user The domain in the network to which the user belongs to The corresponding user audits information

ManageEngine EventLog Analyzer :: Help Documentation

access level of the user from the Access Level combo box. The three access levels listed are: Guest, Operator, and Administrator. Click OK to save the new changes. Click Cancel to cancel assigning the role operation. Assign Group(s) Select the users for whom the host group(s) need to be assigned/re-assigned. Select the host group to which the user will be having access. All the available host groups are listed in the Available HostGroup(s) list. Select the host groups and click right arrow. The selected host groups are displayed in the Selected HostGroup(s) list. If you want to remove any host group from the Selected HostGroup(s) list, select the host groups and click left arrow. The removed host groups will be listed back in the Available HostGroup(s) list. Adding a New User • • • • • • • Click the Add New User link to add another user to access EventLog Analyzer. Enter the new user's login name in the User Name text box. The user name should be unique. If you want the user name as password, select the Use Login Name as Password check box. Enter the user's password in the Password text box. The password should be of 5 to 20 characters long. Re-enter the user's password in the Verify Password text box. Select the access level of the user from the Access Level combo box. The three access levels listed are: Guest, Operator, and Administrator. Enter default e-mail address the user in the Email Address text box. Select the host group to which the user will be having access. All the available host groups are listed in the Available HostGroup(s) list. Select the host groups and click right arrow. The selected host groups are displayed in the Selected HostGroup(s) list. If you want to remove any host group from the Selected HostGroup(s) list, select the host groups and click left arrow. The removed host groups will be listed back in the Available HostGroup(s) list. Click Add User to add this user to the list of users accessing EventLog Analyzer. Click Cancel to cancel the adding user operation.

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Import AD Users • • • • • • • Click the Import AD Users link to import the users from Active Directory in to EventLog Analyzer. On clicking the link Import users from Active Directory window pops up. In that window, select the Domain Name. If domains are not available rescan the network for domains by clicking the Rescan Network link. Enter AD server name in the Server Name field. Enter the user name of the AD server in the User Name field. Enter the password of the AD server in the Password field. Click Login and List OUs to fetch the Organizational Units from the domain. Click Cancel to cancel the operation. Choose the Organizational units from which you want to import. Users will be imported with the following default values: • Access Level: Operator Host Group: Windows Group To add AD users to the list of users accessing EventLog Analyzer. Editing User Details

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If you have logged in as an Administrator user, the User Management page lists all the users created so far. • • Click the Edit link to edit the user details. You can change the access level, password, and optionally, the default e-mail address for this user. You can edit the host groups associated with the user. Select the host group to which the user will be having access. All the available host groups are listed in the Available HostGroup(s) list. Select the host groups and click right arrow. The selected host groups are displayed in the Selected HostGroup(s) list. If you want to remove any host group from the Selected HostGroup(s) list, select the host groups and click left arrow. The removed host groups will be listed back in the Available HostGroup(s) list. Once you are done, click OK to save the new changes. Click Cancel to cancel editing the user operation.

• OR

If you have logged in as an Operator or Guest user, click on the Account Settings link to change your password and default e-mail address. Once you are done, click OK to save the new changes. Click Cancel to cancel editing the user operation.

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Changing Account Settings This option is visible only for users with Guest or Operator access level Click the Account Settings link under the Settings tab to change the default password and e-mail address set for this account. You cannot change the account's user name or access level. Once you have made the required changes, click OK to save the changes. Click Cancel to return to the default Settings tab.

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EventLog Analyzer Configurations

EventLog Analyzer provides a facility to save the server and client configurations to use it for future restart. This option is enabled only for users with Admin access level and not for Operator or Guest access level Click the ELA Configurations link under the Settings tab to change the configured values or restore the default values and save the settings for future use. Configurations View Per Page: Low Disk Space Alert: Default Values 10 5 GB Value Options 5, 10, 20, 25, 50, 75, 100, 150, 200 Description You can select the number of hosts to be displayed in the web client pages. You can enable or disable the Low Disk Space Alert. If you enable, an alert will be generated when the disk space availability of EventLog Analyzer Archive Logs and Log data falls below the set threshold. You can set the threshold value. The maximum number of records to be included in a directly exported report You can set the number of rows to be displayed for reports under Top N Reports section. The maximum number of records to be included in a Scheduled Custom Report The maximum number of records to be included in a Scheduled Compliance Report You can set the maximum time allowed to generate a report. You can select the report format to be attached in Email. You can set the maximum permissible number of Email to be sent per day. You can enable or disable mail limit alert by selecting the Enable/Disable Mail Limit Alert check box. You can set the maximum permissible number of SMS messages to be sent per day. With this configuration you can configure the reports saved in any folder in the machine

Direct Export Report 20000 Limit: Rows in Top N Reports: Custom Report Record Limit Compliance Report Record Limit: Report Time Out: Attach Report As: Daily Mail Limit: 10 1000 500 25 mins ZIP Report PDF/CSV Report, ZIP Report 500

Daily SMS Limit: Reporting Mode:

50 Send Mail Send Mail, Save To Folder, Send Mail & Save To Folder

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Configurations

Default Values

Value Options

Description and/or send them as mail attachements. For Save To and Send Mail & Save To Folder options, you have to enter the location to save reports, in the text box besides the option combo box.

Click the [ Fill with default values ] link to restore the default value for the above configurations. Once you have made the required changes, click Save button to save the settings changes. Click Cancel to return to the default Settings tab. Configure Oracle Hosts in EventLog Analyzer Configure hosts for which you want to monitor oracle logs under Settings > ELA Configurations > Configure Oracle Hosts. Enter the Oracle host name in the Add Host text box and click the save icon to save the Oracle host. Below the text box, the existing Oracle hosts will be listed. After Configuring Hosts in EventLog Analyzer, carry out the configuration given below in Oracle server For Oracle server installed in Windows platform connect to sqlplus • • Change audit parameter using below query ALTER SYSTEM SET AUDIT_TRAIL=OS SCOPE=SPFILE; Restart the Oracle server to get the changes effected.

For Oracle Server installed in Unix platform To enable Oracle syslog auditing, follow the procedure given below:

1. Assign a value of OS to the AUDIT_TRAIL initialization parameter, as described

in 'Enabling or Disabling the Standard Audit Trail' For example: ALTER SYSTEM SET AUDIT_TRAIL=OS SCOPE=SPFILE;; 2. Manually add and set the AUDIT_SYSLOG_LEVEL parameter to the initialization parameter file, initsid.ora. Set the AUDIT_SYSLOG_LEVEL parameter to specify a facility and priority in the format AUDIT_SYSLOG_LEVEL=facility.priority. facility: Describes the part of the operating system that is logging the message. Accepted values are user, local0–local7, syslog, daemon, kern, mail, auth, lpr, news, uucp, and cron. The local0–local7 values are predefined tags that enable you to sort the syslog message into categories. These categories can be log files or other destinations that the syslog utility can access. To find more information about these types of tags, refer to the syslog utility MAN page.

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priority: Defines the severity of the message. Accepted values are notice, info, debug, warning, err, crit, alert, and emerg. The syslog daemon compares the value assigned to the facility argument of the AUDIT_SYSLOG_LEVEL parameter with the syslog.conf file to determine where to log information. For example, the following statement identifies the facility as local1 with a priority level of warning: AUDIT_SYSLOG_LEVEL=local1.warning See Oracle Database Reference for more information about AUDIT_SYSLOG_LEVEL. 3. Log in to the machine that contains the syslog configuration file, /etc/syslog.conf, with the superuser (root) privilege. 4. Add the audit file destination to the syslog configuration file /etc/syslog.conf. For example, assuming you had set the AUDIT_SYSLOG_LEVEL to local1.warning, enter the following: local1.warning /var/log/audit.log This setting logs all warning messages to the /var/log/audit.log file. 5. Restart the syslog logger: $/etc/rc.d/init.d/syslog restart Now, all audit records will be captured in the file /var/log/audit.log through the syslog daemon. 6. Restart the Oracle server so that changes are effected. Reference: http://download.oracle.com/docs/cd/B28359_01/network.111/b28531/auditing.htm#CE GBIIJD

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Setting up the Mail Server
You need to configure the mail server in order to email alert notifications and scheduled reports. Click the Mail Server Settings link to edit the mail server settings. Enter the following details: Field Description Outgoing Server Enter the name of the SMTP server on your network which is Name used for outgoing emails. Port Enter the port used by the SMTP server. Usually this is 25. If your SMTP server requires you to authenticate yourself before sending an email, check this option. Otherwise leave it Authenticate for unchecked. every Login *The below two fields are active only when this checkbox is checked. User Name* Password* Use Secure Connection Enter the user name used to authenticate email sending from this machine. Enter the corresponding password for the typed user name. Select the TLS button to secure the connection between mail server and ELA server. Select No button if secure connection is not required. Enter the Sender or From Address which needs to be mentioned in the outgoing emails. By default, [email protected] will be mentioned as the sender address. The Send a test message button is for testing the mail server configurations. You can give your email-id in the "To" field, which comes-up when you click Send a test message, and click Send. If the mail server configurations have been given correctly you will receive a Test Mail. You will receive two test mails. One mail with Test.zip as attachment (this is to test whether the mail server allows zip file attachments) and other mail is plain without attachment.

Sender Address

Send a test message

After all the details have been filled in, click Save to save the mail server settings. • If you want to send secured emails, you can use the Use Secure Connection option. The Transport Layer Security (TLS) option uses public key encryption to send the email to untrusted networks. For more information on Transport Layer Security (TLS) refer the URL: http://en.wikipedia.org/wiki/Transport_Layer_Security. Also refer the link to know about TLS http://technet.microsoft.com/enus/library/cc784450%28WS.10%29.aspx If the mail server has not been configured, you will see an error message next to the Mail To box wherever e-mail options are available. Click the link inside the error message to enter the same details as above in the popup window that is opened.

•

Setting up SMS Port

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The SMS setting is similar to Mail Server setting. You need to configure the SMS settings in order to get SMS alert notifications in your cellular phone. This option is enabled only for users with Admin/Operator access privileges.

SMS Settings link under the Settings tab to configure the port in which Click the the SMS equipment is connected and mobile phone number to test the functioning of port. On clicking the link, SMS Settings screen open up on the right hand side. In that you will see GSM Communication Port Name text box and Test Port button. • • • • • Enter the communication port name (For example: COM1) in the text box. Click the Test Port button. On clicking the button, a window pops-up to enter phone number to test port. Enter mobile phone number with '+' sign and country code (For example: +19259249500).

Click OK button. If the port & SMS equipment is functioning properly, you will get a test message on the phone. Click Cancel button to abort the testing. Once you have entered the required port number and tested it, click Save Changes to save the changes. Click Cancel to return to the default Settings tab. The phone number entered in the pop-up screen is meant only for testing the SMS port. Phone numbers to which the Alerts are to be SMS notified need to be configured in individual Alert profiles.

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Viewing Server Diagnostics Click the Server Diagnostics link to see server-specific device information. This information will be useful while troubleshooting the server or reporting a problem. The various information boxes on this page are described in the table below: Box License Information System Information Installation Information JVM Memory Information Description This box shows details about the license that is currently applied. This box shows device information for the EventLog Analyzer server This box shows details about the EventLog Analyzer installation on the server machine This box shows statistics on the amount of memory used by the JVM

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Configuring Email Alert for EventLog Analyzer Failure This option is enabled only for users with Admin/Operator access privileges. EventLog Analyzer lets you configure Email alert to user(s), in case of (Log Collector) EventLog Analyzer goes down. Email alert can be configured to multiple Email IDs. You can also configure Email alert to user(s), in case of EventLog Analyzer not receiving logs from specific host(s). EventLog Analyzer comes with a new feature to get all the logs which were not collected during the log collector application down time. Configuring Email Alert for EventLog Analyzer Failure Click the Alert Me link to configure Email alert. You can find this link on the Admin Settings section of the Settings tab.

1. On clicking the Alert Me link, the Alert when EventLog Analyzer stops
collecting data window pops-up. a. Enter the subject of Email in the Subject field. b. Enter the e-mail address in the MailID field. Enter multiple Email IDs as comma-separated values. 2. Click Submit to set up the Email alert. Click Close to close the window. 3. You can disable this alert. After clicking the Submit button or if the alert is already configured, the Disable this alert check box appears below the E-Mail field. Select the check box. 4. If you have not yet configured the mail, the 'Mail Server is not configured' message along with the Configure Mail Server link appears. Click the link to configure the mail server settings in the popup window that is opened. 5. If the mail server has been already set up, the mail server settings are displayed and you can reconfigure the mail server settings by click the Reconfigure the Mail Server link in the popup window that is opened. Configure Alert on failure to receive logs from hosts Click the Alert link to configure Email alert. You can find this link in the Alert Me screen of Admin Settings section of the Settings tab.

1. On clicking the Alert link, the Configure Alert on failure to fetch logs from
hosts window pops-up. a. Select the host or host group from the Select Host/Group: section. b. Enter the time interval of alert generation in the Interval field and select the time unit (minutes/Hrs/Days) from the combo box besides. c. Enter the subject of Email in the Subject field. d. Enter the e-mail address in the MailID field. Enter multiple Email IDs as comma-separated values. 2. Click Submit to set up the Email alert. Click Close to close the window. 3. You can disable this alert. After clicking the Submit button or if the alert is already configured, the Disable this alert check box appears below the Email

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Address field. Select the check box. 4. If you have not yet configured the mail, the 'Mail Server is not configured' message along with the Configure Mail Server link appears. Click the link to configure the mail server settings in the popup window that is opened. 5. If the mail server has been already set up, the mail server settings are displayed and you can reconfigure the mail server settings by click the Reconfigure the Mail Server link in the popup window that is opened.

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Accessing the Database EventLog Analyzer lets advanced users access the in-built database and run standard queries. 2. Click the Database Console link to open the Database Console window. In the prompt window displayed, enter the query to be executed. 3. Click Execute Query button. The only database queries allowed are: SELECT and SHOW. 4. Click Close button to close the Database Console window. Remember the following when executing a query: 5. Table names and Table column names are Case sensitive 6. Set Row limit between 1 and 500 for select queries. 7. Default Row limit is set to 10.

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Tips and Tricks
Frequently Asked Questions
For the latest list of Frequently Asked Questions on EventLog Analyzer, visit the FAQ on the website or the public user forums. General Product Information [ Show/Hide All ] 1. What is the difference between the Free and Professional Editions? The Free Edition of EventLog Analyzer is limitehd to handling event logs from a maximum of five hosts (only hosts and no applications), whereas the Professional Edition can handle event logs from any number of hosts/applications, you have purchased license for. There is no other difference between the two editions, with respect to features or functionality. 2. Is a trial version of EventLog Analyzer available for evaluation? Yes, a 30-day free trial version of EventLog Analyzer Premium Edition, can be downloaded from the website at http://www.eventloganalyzer.com/ 3. Does the trial version have any restrictions? The trial version is a fully functional version of EventLog Analyzer Premium Edition. When the trial period expires, EventLog Analyzer automatically reverts to the Free Edition. 4. Do I have to reinstall EventLog Analyzer when moving to the fully paid version? No, you do not have to reinstall or shut down the server. You just need to enter the new license file in the Upgrade License box. 5. What hosts can EventLog Analyzer collect event logs from? This depends on the platform on which EventLog Analyzer is installed. If installed on a Windows machine, EventLog Analyzer can collect event logs from Windows and Unix hosts. If installed on a Unix machine, EventLog Analyzer can collect event logs only from Unix hosts. Also Windows Event Logs can be collected in this case as SysLog forwards like Snare. 6. I don't want to collect or report on actual event logs. Can I still use this product? You can still use EventLog Analyzer to simulate event logs and see how reports will look like when real-time data is used. Click the Simulate link in the Settings tab to begin sending sample event logs to EventLog Analyzer. 7. How many users can access the application simultaneously? This depends only on the capacity of the server on which EventLog Analyzer is installed. The EventLog Analyzer license does not limit the number of users accessing the application at any time.

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8. EventLog Analyzer runs in a web browser. Does that mean I can access it from anywhere? Yes. As long as the web browser can access the server on which EventLog Analyzer is running, you can work with EventLog Analyzer from any location. 9. Can EventLog Analyzer collect logs if dcom is disabled on remote systems? No. EventLog Analyzer cannot collect logs if dcom is disabled on remote systems.You need to ensure that dcom is enabled in remote windows servers for the logs to get collected and shown in EventLog Analyzer. 10. How do I buy EventLog Analyzer? You can buy EventLog Analyzer directly from the ZOHO Corp. Online Store, or from a reseller near your location or send a mail to ManageEngine Sales Team. Please see the website at http://www.eventloganalyzer.com/ for more information on purchasing options. 11. How to monitor Windows Events in EventLog Analyzer Linux Installation? To monitor Windows Events in ELA Linux Installation, you need to convert Windows Event messages into Syslog messages. To convert the message you have to use separate tool. To convert the message you have to use separate third party tool. Please mail us to [email protected] for the steps, if required. Installation [ Show/Hide All ] 1. What are the recommended system requirements for EventLog Analyzer? It is recommended that you install EventLog Analyzer on a machine with the following configuration: * Processor - Pentium 4 - 1.5GHz * Disk Space - 100MB • RAM - 512MB * Operating System - Windows 2000/XP/Vista, 2003 Server, 2008 Server, Linux 8.0/9.0 * Web Browser - Internet Explorer 5.5 and later, Netscape 7.0 and later, Mozilla 1.5 and later Look up System Requirements to see the minimum configuration required to install and run EventLog Analyzer. 2. Can I install EventLog Analyzer as a root user? EventLog Analyzer can be started as a root user, but all file permissions will be changed, and later you cannot start the server as another user. 3. When I try to access the web client, another web server comes up. How is this possible? The web server port you have selected during installation is possibly being used by another application. Configure that application to use another port, or change the EventLog Analyzer web server port.

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4. Is a database backup necessary, or does EventLog Analyzer take care of this? The archiving feature in EventLog Analyzer automatically stores all logs received in zipped flat files. You can configure archiving settings to suit the needs of your enterprise. Apart from that, if you need to backup the database, which contains processed data from event logs collected, follow the procedure given below: For MySQL: You can run the database backup utility, BackupDB.bat/.sh present in the <EventLog Analyzer_Home>/troubleshooting directory. For MSSQL: You can use appropriate third party application. 5. How to take database backup? MySQL database To take a backup of the existing EventLog Analyzer MySQL database, create a ZIP file of the contents of <EventLog Analyzer Home>/mysql directory and save it. MSSQL database Steps to take backup of MSSQL database: a. Find the current location of the data file and log file for the database eventlog by using the following commands: use eventlog go sp_helpfile go 6. Detach the database by using the following commands: use master go sp_detach_db 'eventlog' go Backup the data file and log file from the current location (<MSSQL Home>\data\eventlog.mdf and <MSSQL Home>\data\eventlog_log.LDF) by zipping and saving the files. How to configure EventLog Analyzer as service in Windows, after installation? Normally, the EventLog Analyzer is installed as a service. If you have installed it as an application and not as a service, you can configure it as a service any time later. The procedure to configure as service, start and stop the service is given below. To configure EventLog Analyzer as a service after installation:

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8. Stop the EventLog Analyzer application. 9. Execute the following command in the command prompt window in the <EventLog Analyzer Home>\bin directory. service.bat -i 10. Start the EventLog Analyzer service. How to configure EventLog Analyzer as service in Linux, after installation? Normally, the EventLog Analyzer is installed as a service. If you have installed as an application and not as a service, you can configure it as a service any time later. The procedure to configure as service, start and stop the service is given below. To configure EventLog Analyzer as a service after installation: 11. Stop the EventLog Analyzer application. 12. Execute the following command: sh configureAsService.sh -i 13. Start the EventLog Analyzer service. Usage of EventLog Analyzer service command <EventLog Analyzer Home>/bin # /etc/init.d/eventloganalyzer Usage: /etc/init.d/eventloganalyzer { console | start | stop | restart | status | dump } Configuration 1. How do I add hosts to EventLog Analyzer so that it can start collecting event logs? For Windows hosts, enter the host name and the authentication details, and then add the host. For Unix hosts, enter the host name and the port number of the syslog service, and then add the host. (Ensure that the syslog service isrunning, and that it is using the same port number specified here.) 2. How do I see session information of all users registered to log in to EventLog Analyzer? The session information for each user can be accessed from the User Management page. Click the View link under User Audit against each user to view the active session information and session history for that user. Look up User Management for more information on users in EventLog Analyzer. 3. How long can I store data in the EventLog Analyzer database? The DB Storage Options box in the Settings tab lets you configure the number of days after which the database will be purged. The default value is set at 32 days. This means that after 32 days, only the top values in each report are stored in the database, and the rest are discarded.

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4. How to move EventLog Analyzer to a different machine/server? Please follow the below steps to move an existing EventLog Analyzer server to a new machine/server. 1. Stop the existing EventLog Analyzer server/service 2. Ensure that the process 'java.exe', 'mysqld-nt.exe' and 'SysEvtCol.exe' are not running/present in the task manager, kill these process manually if any of them are still running 3. As a precautionary measure, copy the following complete folders (including the files and sub-folders) to another drive or to a mapped network drive. This will help us to restore to the settings and data in-case of any issue with the new machine installation. • The folder, MySQL located under EventLog Analyzer Home\ • The folder, Archive located under EventLog Analyzer Home\archive 5. Please download and install in the new machine/server the latest build of Eventlog Analyzer from the following link: http://manageengine.com/products/eventlog/download.html 6. Do not start the newly installed EventLog Analyzer server/service. 7. In the newly installed EventLog Analyzer machine/server, rename the folder MySQL located under EventLog Analyzer Home\ as OldMySQL. 8. Copy the MySQL folder (including the files and sub-folders), which is located under EventLog Analyzer Home\ , from the old machine/server to the newly installed Eventlog Analyzer machine/server. Note: Kindly take extra care that the EventLog Analyzer is not running on both the systems while performing this operation. 9. Copy the StartDB.bat file, which is located under EventLog Analyzer Home\bin, from the old machine/server to the newly installed Eventlog Analyzer machine/server. 10. Start the EventLog Analyzer on the new machine and check whether the data and configurations are intact. In-case of any issues while performing the above steps, please do not continue any further and contact [email protected] to assist you better. How to monitor Oracle Audit Logs? 14. Add the host (in which the Oracle server is installed) to ELA server. 15. If Oracle is installed in Linux, configure to forward syslogs to ELA server. 16. Carryout the configuration as given in the link below: Configure Oracle Hosts in EventLog Analyzer Reporting 1. Why am I seeing empty graphs? Graphs are empty if no data is available. If you have started the server for the first time, wait for at least one minute for graphs to be populated. If otherwise, check the event filters applied. If no event logs are generated with the specified event filters, graphs will not show any data. 2. What are the types of report formats that I can generate?

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Reports can be generated in HTML, CSV, and PDF formats. All reports are generally viewed as HTML in the web browser, and then exported to CSV or PDF format. Reports that are scheduled to run automatically, or be emailed automatically, are generated as CSV or PDF files.

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Troubleshooting Tips For the latest Troubleshooting Tips on EventLog Analyzer, visit the Troubleshooting Tips on the website or the public user forums. General 1. Where do I find the log files to send to EventLog Analyzer Support? The log files are located in the <EventLogAnalyzer_Home>/server/default/log directory. Typically when you run into a problem, you will be asked to send the serverout.txt file from this directory to EventLog Analyzer Support. 2. I find that EventLog Analyzer keeps crashing or all of a sudden stops collecting logs. What could be the reason? Make sure that the EventLog Analyzer installation folder 'ManageEngine' is not accessed by other applications. Kindly exclude the 'ManageEngine' directory (it could be in C:\ManageEngine or D:\ManageEngine) from both the Backup process and Anti-Virus Scans. It is possibile that the inbuilt mysql database of EventLog Analyzer could get corrupted if other processes are accessing these direct 3. How to create SIF (Support Information File) and send the file to ZOHO Corp., if you are not able to perform the same from the Web client. The SIF will help us to analyze the issue you have come across and propose a solution. If you are unable to create a SIF from the Web client UI, you can zip the files under 'log' folder, which is located in C:\ME\Eventlog\server\default\log (default path) and send the zip file by upload it in the following ftp link:http://bonitas.zohocorp.com/upload/[email protected] 4. How to register dll when message files for event sources are unavailable? To register dll, follow the procedure given in the link below:http://ss64.com/nt/regsvr32.html Installation EventLog Analyzer displays "Enter a proper ManageEngine license file" during installation. This message could be shown in two cases: Case 1: Your system date is set to a future or past date. In this case, contact [email protected] Case 2: You may have provided an incorrect or corrupted license file. Verify that you have applied the license file obtained from ZOHO Corp., If neither is the reason, or you are still getting this error, contact [email protected] 1. Unable to bind EventLog Analyzer server to a specific interface.

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To bind EventLog Analyzer server to a specific interface follow the procedure given below: For Eventlog Analyzer running as application: Open the <EventLog Analyzer Home>\bin\runSEC.bat/sh file. Add the following parameter in the line in any place before %* or $*: bin\SysEvtCol.exe -loglevel 3 -port 513 514 %* -bindip <IP Address of the interface to which the EventLog Analyzer needs to be bound> Example entry is as given below: bin\SysEvtCol.exe -loglevel 3 -bindip 192.168.111.153 -port 513 514 %* For Eventlog Analyzer running as service: • • • • Stop the Eventlog Analyzer service. Open the startDB.bat file which is under <Eventlog Analyzer Home>\bin directory, add option '--bind-address=<ip-address>' in the mysqld start command that starts with @start and save the file. Open the stopDB.bat file which is under <Eventlog Analyzer Home>\bin directory, add '-h <ip-address>>' to the command arguments and save the file. After the change the line should like the one given below: set commandArgs=-P %PORT% -u %USER_NAME% -h <ip-address> Open the wrapper.conf file which is under <Eventlog Analyzer Home>\server\default\conf and follow the below steps: Uncomment the second application parameter 'wrapper.app.parameter.2=L../lib/AdventNetDeploymentSystem.jar'. Add the following new application parameters wrapper.app.parameter.3=-c default wrapper.app.parameter.4=-b <ip-address> wrapper.app.parameter.5=-Dspecific.bind.address=<ip-address> and save the file. • Note: Remove '#' symbol for uncommenting in the .conf file.

Open the mysql-ds.xml file which is under <Eventlog Analyzer Home>\server\default\deploy directory, replace 'localhost' in connection-url tag with the <ip-address> to which you want to bind the application and save the file. • Start the Eventlog Analyzer service. • Verify the setting by executing the 'netstat -ano' command in the command prompt. Startup and Shut Down

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1. MySQL-related errors on Windows machines. Probable cause: An instance of MySQL is already running on this machine. Solution: Shut down all instances of MySQL and then start the EventLog Analyzer server. Probable cause: Port 33335 is not free Solution: Kill the other application running on port 33335. If you cannot free this port, then change the MySQL port used in EventLog Analyzer. 2. EventLog Analyzer displays "Port 8400 needed by EventLog Analyzer is being used by another application. Please free the port and restart EventLog Analyzer"when trying to start the server. Probable cause: The default web server port used by EventLog Analyzer is not free. Solution: Kill the other application running on port 8400. If you cannot free this port, then change the web server port used in EventLog Analyzer. 3. EventLog Analyzer displays "Can't Bind to Port <Port Number>" when logging into the UI. Probable cause: • • The syslog listener port of EventLog Analyzer is not free. The one or more internally used ports 5000, 5001, 5002 may not be free.

Solution: • Check for the process that is occupying the syslog listener port or internally used port, using netstat -anp udp . And if possible, try to free up this port. t. • If you have started the server in UNIX machines, please ensure that you start the server as a root user. • or, configure EventLog Analyzer to listen to a different syslog listener port and ensure that all your configured hosts send their syslog to the newly configured syslog listener port of EventLog Analyzer.. 4. When the application is started, configureODBC.vbs throws script error or opens with another application. How to overcome this? Probable cause: (File opens with other program) The configureODBC.vbs file may be set to open with a program other than "wscript.exe" in WINDOWS\system32 folder (for example: Notepad.exe), hence the file was unable to execute during the application start. Solution: Stop the Eventlog Analyzer server/service. Go to the Eventlog Analyzer installation folder <EventLog Analyzer Home>\bin(default path) and right click the "configureODBC.vbs" file and choose Open (or) Open With and choose the windows program wscript.exe from your Windows\System32 folder. Start the Eventlog Analyzer server/service. Probable cause: (File not having execute permission) The configureODBC.vbs file may not have execute permission. Solution: Stop the Eventlog Analyzer server/service. Go to the Eventlog Analyzer installation folder <EventLog Analyzer

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Home>\bin(default path) and right click the configureODBC.vbs file and change the permission to execute the file. Start the Eventlog Analyzer server/service. Configuration 1. While adding host for monitoring, the 'Verify Login' action throws RPC server unavailable error The probable reason and the remedial action is: • Probable cause: The host machine RPC (Remote Procedure Call) port is blocked by any other Firewall. Solution: Unblock the RPC ports in the Firewall.

2. While adding host for monitoring, the 'Verify Login' action throws 'Access Denied' error. The probable reasons and the remedial actions are: • Probable cause: The host machine is not reachable from ELA machine. Solution: Check the network connectivity between host machine and ELA machine, by using PING command. Probable cause: The host machine running a System Firewall and REMOTEADMIN service is disabled. Solution: Check whether System Firewall is running in the host. If System Firewall is running, execute the following command in the command prompt window of the host machine: netsh firewall set service type=REMOTEADMIN mode=ENABLE profile=all 3. When WBEM test is carried out. it fails and shows error message with code 80041010 in Windows Server 2003. The probable reasons and the remedial actions are: Probable cause: By default, WMI component is not installed in Windows 2003 Server Solution: Win32_Product class is not installed by default on Windows Server 2003. To add the class, follow the procedure given below: • • • • In Add or Remove Programs, click Add/Remove Windows Components. In the Windows Components Wizard, select Management and Monitoring Tools, then click Details. In the Management and Monitoring Tools dialog box, select WMI Windows Installer Provider and then click OK. Click Next.

4. How to enable Object Access logging in Linux OS? The probable reasons and the remedial actions are: Probable cause: The object access log is not enabled in Linux OS. Solution: Steps to enable object access in Linux OS, is given below: In the file /etc/xinted.d/wu-ftpd, edit the server arguments as mentioned below:

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server_args = -i -o -L 5. What are commands to start and stop Syslog Deamon, in Solaris 10? The probable reasons and the remedial actions are: Probable cause: Unable to start or stop Syslog Daemon in Solaris 10 Solution: In Solaris 10, the commands to stop and start the syslogd daemon are: # svcadm disable svc:/system/system-log:default # svcadm enable svc:/system/system-log:default In Solaris 10, to restart the syslogd daemon and force it to reread /etc/syslog.conf: # svcadm refresh svc:/system/system-log:default or # svcadm -v restart svc:/system/system-log:default Log Collection and Reporting 1. I've added a host, but EventLog Analyzer is not collecting event logs from it Probable cause: You do not know whether the logs are sent from the host machine (Only for Syslog sources) Solution: If you want to find out whether the syslog packets are being sent by the host (source) to the EventLog Analyzer (destination) at the configured port, click the Syslog Viewer icon in the Sub-Tab and you can mention the Host IP Address (by default it is 'Any') and syslog port of this hosts (by default it '513','514') and click Apply Filter. With the filter applied, you can find out whether the raw log packets are sent from the specific host to EventLog Analyzer server in real time. Probable cause: The host machine is not reachable from the EventLog Analyzer server machine Solution: Check if the host machine responds to a ping command. If it does not, then the machine is not reachable. The host machine has to be reachable from the EventLog Analyzer server in order to collect event logs. Probable cause: You do not have administrative rights on the host machine Solution: Edit the host's details, and enter the Administrator login credentials of the host machine. Click Verify Login to see if the login was successful. 2. I get an Access Denied error for a host when I click on Verify Login but I have given the correct login credentials Probable cause: There may be other reasons for the Access Denied error. Solution: Refer the Cause and Solution for the Error Code you got during Verify login.

Error Code

Cause

Solution

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Error Code 0x80070005

Cause Solution Scanning of the Windows workstation failed due to one of the following reasons: The login name and Check if the login name and password provided for password are entered correctly scanning is invalid in the workstation Remote DCOM option is Check if Remote DCOM is disabled in the remote enabled in the remote workstation workstation. If not enabled, then enable the same in the following way: Select Start > Run Type dcomcnfg in the text box and click OK Select the Default Properties tab Select the Enable Distributed COM in this machine checkbox Click OK To enable DCOM on Windows XP hosts: Select Start > Run Type dcomcnfg in the text box and click OK Click on Component Services > Computers > My Computer Right-click and select Properties Select the Default Properties tab Select the Enable Distributed COM in this machine checkbox Click OK User account is invalid in Check if the user account is the target machine valid in the target machine by opening a command prompt and executing the following commands: net use \\<RemoteComputerName>\C$ /u:<DomainName\UserName> "<password>" net use \\<RemoteComputerName>\ADMIN$ /u:<DomainName\UserName> "<password>" If these commands show any errors, the provided user account is not valid on the target machine. Move the user to the Administrator Group of the workstation or scan the machine using an administrator (preferably

0x80041003

The user name provided for scanning does not have sufficient access privileges to perform the

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Error Code

0x800706ba

Cause Solution scanning operation. a Domain Administrator) account. Probably, this user does not belong to the Administrator group for this host machine A firewall is configured on Disable the default Firewall in the remote computer. the Windows XP machine: Such exceptions mostly Select Start > Run occur in Windows XP (SP Type Firewall.cpl and click 2), when the default OK Windows firewall is In the General tab, click Off enabled. Click OK

3. If the firewall cannot be disabled, launch Remote Administration for administrators on the remote machine by executing the following command: netsh firewall set service RemoteAdmin After scanning, you can disable Remote Administration using the following command: netsh firewall set service RemoteAdmin disable I have added an Custom alert profile and enabled it. But the alert is not generated in EventLog Analyzer even though the event has occured in the host machine Probable cause: The alert criteria have not been defined properly Solution: Please ensure that the required fields in the Add Alert Profile screen have been given propelrly.Check if the e-mail address provided is correct. Ensure that the Mail server has been configured correctly. When I create a Custom Report, I am not getting the report with the configured message in the Message Filter Probable cause: The message filters have not been defined properly Solution: When you are entering the string in the Message Filters for matching with the log message, ensure you copy/enter the exact string as shown in the Windows Event Viewer. e.g., Logon Name:John MS SQL server for EventLog Analyzer stopped Probable cause: The transaction logs of MS SQL could be full Solution: If the EventLog Analyzer MS SQL database transaction logs are full, shrink the same with the procedure given below: 17. Stop the Eventlog Analyzer Server/Service (Check the Eventlog Analyzer server machine's Task Manager to ensure that the processes 'SysEvtCol.exe', 'Java.exe' are not running). 18. Connect MS SQL client (using Microsoft SQL Server Management Studio) and execute the below query: sp_dboption 'eventlog', 'trunc. log on chkpt.', 'true' To execute the query, select and highlight the above command and press F5 key. 19. After executing the above command, select and highlight the below command

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and press F5 key to execute it. DBCC SHRINKDATABASE (eventlog) 20. Note: This process will take some time, based on the EventLog Analyzer database size. Start the Eventlog Analyzer. I successfully configured Oracle host(s),still cannot view the data If Oracle host is Windows, open Event viewer in that machine and check for Oracle source logs under Application type. If Linux, check the appropriate log file to which you are writing Oracle logs. If the Oracle logs are available in the specified file, still ELA is not collecting the logs, contact EventLog Analyzer Support. For any other issues, please contact EventLog Analyzer Technical Support.

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Other Tools and Utilities
Working with SSL
The SSL protocol provides several features that enable secure transmission of Web traffic. These features include data encryption, server authentication, and message integrity. You can enable secure communication from web clients to the EventLog Analyzer server using SSL. The steps provided describe how to enable SSL functionality and generate certificates only. Depending on your network configuration and security needs, you may need to consult outside documentation. For advanced configuration concerns, please refer to the SSL resources at http://www.apache.org and http://www.modssl.org Stop the server, if it is running, and follow the steps below to enable SSL support: Generating a valid certificate 1. If you have a keystore file for using HTTPS, place the file under <EventLog Analyzer Home>\server\default\conf directory and rename it as "chap8.keystore" 2. If you do not have the keystore file, please follow the steps to create the same. • Open <EventLog Analyzer Home>\server\default\conf directory and execute the following command in the command prompt. "<EventLog Analyzer Home>\jre\bin\keytool" -genkey -alias tomcat -keyalg RSA -keystore chap8.keystore • During the execution of the above command, it will prompt you for keystore password, enter "rmi+ssl" as password. See Note below. • It will also prompt for 5 questions on first and last name, organizational unit, organization, city, state, country code. • Fill in the fields and for confirmation type 'y' and press 'Enter' • Again press 'Enter' for password for tomcat. A file named 'chap8.keystore' will be created in the <EventLogAnalyzer Home>\server\default\conf directory. Disabling HTTP When you have enabled SSL, HTTP will continue to be enabled on the web server port (default 8080). To disable HTTP follow the steps below: 1. Edit the server.xml file present in <EventLog Analyzer_Home>/server/default/deploy/jbossweb-tomcat50.sar directory. 2. Comment out the HTTP connection parameters, by placing the <!-- tag before, and the --> tag after the following lines: <!-- A HTTP/1.1 Connector on port 8080 --> <Connector port="8080" address="${jboss.bind.address}" maxThreads="150" minSpareThreads="25" maxSpareThreads="75" enableLookups="false" redirectPort="8443" acceptCount="100" connectionTimeout="20000" disableUploadTimeout="true"/>

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Enabling SSL 1. In the same file, enable the HTTPS connection parameters, by removing the <!-- tag before, and the --> tag after the following lines: <!-<!-- SSL/TLS Connector configuration using the admin devl guide keystore --> <Connector port="8443" address="${jboss.bind.address}" maxThreads="100" minSpareThreads="5" maxSpareThreads="15" scheme="https" secure="true" clientAuth="false" keystoreFile="${jboss.server.home.dir}/conf/chap8.keystore" keystorePass="rmi+ssl" sslProtocol = "TLS" /> --> While creating keystore file, you can enter the password as per your requirement. But ensure that the same password is configured, in the server.xml file. Example password is configured as rmi+ssl. Configuring HTTPS Configuration Parameters for 64 bit/128 bit encryption If you want to configure the HTTPS connection parameters for 64 bit/128 bit encryption, add the following parameter at the end of the SSL/TLS Connector tag: SSLCipherSuite="SSL_RSA_WITH_3DES_EDE_CBC_SHA" <!-- SSL/TLS Connector configuration using the admin devl guide keystore --> <Connector port="8443" address="${jboss.bind.address}" maxThreads="100" minSpareThreads="5" maxSpareThreads="15" scheme="https" secure="true" clientAuth="false" keystoreFile="${jboss.server.home.dir}/conf/chap8.keystore" keystorePass="rmi+ssl" sslProtocol = "TLS" SSLCipherSuite="SSL_RSA_WITH_3DES_EDE_CBC_SHA"/> Verifying SSL Setup

1. Restart the EventLog Analyzer server.

2. Verify that the following message appears: Server started. Please connect your client at http://localhost:8400 3. Connect to the server from a web browser by typing https://<hostname>:8443 where <hostname> is the machine where the server is running.

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Configuring MSSQL Database EventLog Analyzer lets users to configure and use MSSQL database. The procedure to configure the MSSQL is applicable only for fresh installation of EventLog Analyzer server. If you are already using the EventLog Analyzer with MySQL and you want to change the database to MSSQL, please refer the Migrating EventLog Analyzer Data from MySQL to MSSQL Database page and follow the procedure given there. The steps to configure and run the Eventlog Analyzer server with SQLSERVER as the database is given below: 1. From the installed MS SQLSERVER, copy the files bcp.exe and bcp.rll to <Eventlog Analyzer Home>\mysql\bin folder. Note: If you are copying the above file from SQL Server (Version 2005 & above) installed server and the EventLog Analyzer is installed in other machine, please install the following SQL Native Client in the EventLog Analyzer machine as per the SQL vesion and CPU type of EventLog Analyzer machine. MSSQL 2005 (32 bit) http://download.microsoft.com/download/4/4/d/44dbde61-b385-4fc2-a67d48053b8f9fad/sqlncli.msi MSSQL 2005 (64 bit) http://download.microsoft.com/download/4/4/d/44dbde61-b385-4fc2-a67d48053b8f9fad/sqlncli_x64.msi MSSQL 2008 (32 bit) http://go.microsoft.com/fwlink/?LinkId=123717&clcid=0x409 MSSQL 2008 (64 bit) http://go.microsoft.com/fwlink/?LinkId=123718&clcid=0x409 2. Invoke the <Eventlog Analyzer Home>\tools\changeDBServer.bat, to configure the MS SQLSERVER credentials like ServerName, Port, UserName and Password. 3. Database Setup Wizard pops-up. 4. In the wizard screen, select Server Type as SQL Server. Available SQL Server Instances are listed in a combo box. Enter the Host Name and Port of the SQL Server from the instances. 5. Select the authentication type using the "Connect Using:" options.

6. The options are:

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a. Windows Authentication For Windows Authentication, enter the Domain Name, User Name and Password. Ensure that both EventLog Analyzer server and SQL Server are in the same domain and logged in with the same Domain Administrator account.

b. SQL Server Authentication For SQL Server Authentication, enter the User Name and Password.

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7. Click Test button to check whether the credentials are correct. If the test fails, the credentials may be wrong, recheck and enter the correct credentials. 8. Clcik Save button to save the SQL Server configuration. Note that, it will take few minutes to configure the settings of the SQL Server database. 9. Start the Eventlog Analyzer Server/Service to work with the MS SQLSERVER as the database. From the installed MS SQLSERVER, copy the files bcp.exe and bcp.rll to <Eventlog Analyzer Home>\mysql\bin folder.

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Migrating EventLog Analyzer Data from MySQL to MSSQL Database Post database change steps for Managed Server When the Managed Server is installed, it is registered with Admin Server as Managed Server with MySQL. If the database of the Managed Server is changed from MySQL to MSSQL, it has to be re-registerd with Admin Server as Managed Server with MSSQL. After changing the database, when the Managed Server is started as application, it will prompt the user to re-register with the Admin Server. After changing the database, when the Managed Server is started as service, there will not be any prompt to re-register. User has to ensure that the Managed Server is re-registered with the Admin Server. EventLog Analyzer lets users to migrate the existing EventLog Analyzer data available in MySQL database to MSSQL database. This procedure is applicable only if you are already using the EventLog Analyzer with MySQL and you want to change the database to MSSQL. If you want to configure the MSSQL for fresh installation of EventLog Analyzer server, please refer the Configuring MSSQL Database page and follow the procedure given there. The steps to migrate and run the Eventlog Analyzer server with SQLSERVER as the database is given below: 1. Stop the Eventlog Analyzer Server/Service. 2. Invoke the <Eventlog Analyzer Home>\tools\backUpDatabase.bat in command prompt, to backup the data available in MySQL database and wait till the data backup is getting completed. By default backup file will be stored under <Eventlog Analyzer Home>\backup directory with the file name like 'backup_eventlog_<Build_Number>_MM_DD_YYYY_hh_mm.data'. 3. From the installed MS SQLSERVER, copy the files bcp.exe and bcp.rll to <Eventlog Analyzer Home>\mysql\bin folder. Note: If you are copying the above file from SQL Server (Version 2005 & above) installed server and the EventLog Analyzer is installed in other machine, please install the following SQL Native Client in the EventLog Analyzer machine as per the SQL vesion and CPU type of EventLog Analyzer machine. MSSQL 2005 (32 bit) http://download.microsoft.com/download/4/4/d/44dbde61-b385-4fc2-a67d48053b8f9fad/sqlncli.msi MSSQL 2005 (64 bit) http://download.microsoft.com/download/4/4/d/44dbde61-b385-4fc2-a67d48053b8f9fad/sqlncli_x64.msi MSSQL 2008 (32 bit) http://go.microsoft.com/fwlink/?LinkId=123717&clcid=0x409 MSSQL 2008 (64 bit) http://go.microsoft.com/fwlink/?LinkId=123718&clcid=0x409 4. Invoke the <Eventlog Analyzer Home>\tools\changeDBServer.bat in command

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5. 6. 7. 8.

prompt, to configure the MS SQLSERVER credentials like ServerName, Port, UserName and Password. Database Setup Wizard pops-up. In the wizard screen, select Server Type as SQL Server. Available SQL Server Instances are listed in a combo box. Enter the Host Name and Port of the SQL Server from the instances. Select the authentication type using the "Connect Using:" options. The options are: a. Windows Authentication For Windows Authentication, enter the Domain Name, User Name and Password. Ensure that both EventLog Analyzer server and SQL Server are in the same domain and logged in with the same Domain Administrator account.

b. SQL Server Authentication For SQL Server Authentication, enter the User Name and Password.

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7. Click Test button to check whether the credentials are correct. If the test fails, the credentials may be wrong, recheck and enter the correct credentials. 8. Click Save button to save the SQL Server configuration. Note that, it will take few minutes to configure the settings of the SQL Server database. 9. Invoke the <Eventlog Analyzer Home>\bin\run.bat to start the Eventlog Analyzer server in the command prompt. 10. After the server is started completely, stop the server by terminating the run.bat in the command prompt or invoke the <Eventlog Analyzer Home>\bin\shutdown.bat 11. Invoke the <Eventlog Analyzer Home>\tools\restoreDatabase.bat, browse and select the created backup file. Now click on 'OK' and wait till the database is completely restored.

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Executing the restoreDatabase.bat will delete the existing data, if any. 12. Start the Eventlog Analyzer Server/Service to work with the MS SQLSERVER as the database. You can also change the backup directory. Execute the batch file to backup by passing the absolute path of the directory as argument in the command prompt. Example command execution as follows: <Eventlog Analyzer Home>\tools:\>backUpDatabase.bat D:\Mysql

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Migrating EventLog Analyzer Data from MSSQL to MySQL Database EventLog Analyzer lets users to migrate the existing EventLog Analyzer data available in MSSQL database to MySQL database. The steps to migrate and run the Eventlog Analyzer server with MySQL as the database is given below: 1. Stop the Eventlog Analyzer Server/Service. 2. Invoke the <Eventlog Analyzer Home>\tools\backUpDatabase.bat in command prompt, to backup the data available in MSSQL Server database and wait till the data backup is getting completed. By default backup file will be stored under <Eventlog Analyzer Home>\backup directory with the file name like 'backup_eventlog_<Build_Number>_MM_DD_YYYY_hh_mm.data'. 3. Run <Eventlog Analyzer Home>\bin\startDB.bat in command prompt. 4. Invoke the <Eventlog Analyzer Home>\tools\changeDBServer.bat in command prompt, to configure the MySQL SERVER credentials like Host Name, Port, UserName and Password. 5. Database Setup Wizard pops-up. 6. In the wizard screen, select Server Type as Mysql Server. 7. Enter the Host Name and Port of the MySQL Server. 8. Enter the User Name and Password.

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7. Click Test button to check whether the credentials are correct. If the test fails, the credentials may be wrong, recheck and enter the correct credentials. 8. Click Save button to save the MySQL Server configuration. Note that, it will take few minutes to configure the settings of the MySQL database. 9. Run <Eventlog Analyzer Home>\bin\stopDB.bat in command prompt. 10. Invoke the <Eventlog Analyzer Home>\bin\run.bat to start the Eventlog Analyzer server in command prompt. 11. After the server is started completely, stop the server by terminating the run.bat in the command prompt or invoke the <Eventlog Analyzer Home>\bin\shutdown.bat 12. Invoke the <Eventlog Analyzer Home>\tools\restoreDatabase.bat, browse and select the created backup file. Now click on 'OK' and wait till the database is completely restored.

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Executing the restoreDatabase.bat will delete the existing data, if any. 12. Start the Eventlog Analyzer Server/Service to work with the MySQL as the database. You can also change the backup directory. Execute the batch file to backup by passing the absolute path of the directory as argument in the command prompt. Example command execution as follows: <Eventlog Analyzer Home>\tools:\>backUpDatabase.bat D:\Mysql

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Moving EventLog Analyzer's database to different directory in the same server To move the Eventlog Analyzer's Indexes to a different drive/directory on the same server 21. Go to Archive Settings page. 22. Enable Change Raw Logs Indexing Location check box. 23. Modify the Log Indexing Location to the new location and save. 24. Move all the directories from previous location to the new location. To move the Eventlog Analyzer's database to a different drive/directory on the same server Moving MySQL Database 1. Stop the Eventlog Analyzer Server/Service. 2. Check the task manager for the process 'mysqld-nt.exe' and 'SysEvtCol.exe', kill the process if any of these processes are running. 3. Copy the 'data' folder under <Eventlog Analyzer Home>\mysql to a folder in another drive. (for example: D:\Eventlog\data) 4. Kindly rename the present 'data' folder under 'mysql' as 'dataold' and you can delete later. 5. Edit (in notepad) the file "StartDB.bat", which is located under <Eventlog Analyzer Home>\bin folder and edit the following command in the mysql startup line: "--datadir=%DB_HOME%\data" as "--datadir=D:\Eventlog\data" whereas, the D:\Eventlog\data is the new folder on D:\ drive. 6. Save the file. 7. Start the Eventlog Analyzer Server/Service. 8. Check whether the data is fine and the D:\Eventlog\data size is getting increased. Moving MSSQL Database 1. Stop the Eventlog Analyzer Server/Service. 2. Login to SQL Server database with system administrator permissions. 3. Find the current location of the data file and log file for the database eventlog by using the following commands: use eventlog go sp_helpfile go

4. Detach the database by using the following commands: use master

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5.

6.

7.

8.

go sp_detach_db 'eventlog' go Copy the data file and log file from the current location (<MSSQL Home>\data\eventlog.mdf and <MSSQL Home>\data\eventlog_log.LDF) to the new location (<New location>\eventlog.mdf and <New Location>\eventlog_log.LDF). Re-attach the database and point to the new location by using the following commands: use master go sp_attach_db 'eventlog' , '<New Location>\eventlog.mdf' , '<New Location>\eventlog_log.LDF' go Verify the changed location by using the following commands: use eventlog go sp_helpfile go Start the Eventlog Analyzer Server/Service.

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Moving EventLog Analyzer Server installation to another server To move the Eventlog Analyzer's Indexes to another server for both MySQL and MS SQL databases • Copy the indexes (<EventLog Analyzer Home>\server\default\indexes) folder from old machine to new server machine. Go to Archive Settings page. Enable Change Raw Logs Indexing Location check box. Modify the Log Indexing Location to the new location and save.

After installing in the new server, • • •

The procedure to move Eventlog Analyzer installation to another server for MySQL and MSSQL databases are explained below: • • MySQL database MSSQL database

Procedure to move Eventlog Analyzer installation to another server for MySQL database Follow the steps given below to retain the same configuration, data on the new server. Check whether the build you are running is the latest build. You can get this info from the 'About' link in the top right corner in the UI. If you are not running the latest build, please migrate from your existing build to latest build and then follow the below steps to move to another server box. Steps to move Eventlog Analyzer to a different server: 1. Stop the Eventlog Analyzer server/service. 2. Check the task manager for the processes 'java.exe', 'mysqld-nt.exe' and 'SysEvtCol.exe', kill the process if any of these process is running. 3. Copy the following complete folders (including the files and sub-folders) to another drive or to a mapped network drive as a precautionery measure. This will help us to restore to the settings and data in-case of any issue with the new machine. a. The folder, 'MySQL' located under <Eventlog Analyzer Home>\ directory b. The folder, 'Archive' located uncer <Eventlog Analyzer Home>\ directory c. The folder, 'Indexes' located uncer <Eventlog Analyzer Home>\server\default directory if MySQL password is set in the old server d. startDB.bat and configureODBC.vbs located under <Eventlog Analyzer Home>\bin directory.

e. myodbc3.dll and myodbc3s.dll located under <Eventlog Analyzer Home>\lib directory.

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f.

mysql-ds.xml located under <Eventlog Analyzer Home>\server\default\deploy directory.

Please make sure that the Eventlog Analyzer installation in the previous is migrated to the latest vesion, before carrying out the change of server operation. Eventlog Analyzer versions should be same in both servers for seamless change over operation. 4. Download and install the latest build of Eventlog Analyzer from the following link: http://manageengine.com/products/eventlog/download.html 5. Once you install the application in the new machine, kindly make sure that you do not start the application or shutdown the Eventlog Analyzer if started. 6. Rename the folder <Eventlog Analyzer Home>\MySQL as 'MySQLori'. 7. Copy the MySQL folder (which is located under <Eventlog Analyzer Home>\) from the old machine to the new system in the same location. 8. Copy the Archive folder (which is located under <Eventlog Analyzer Home>\) from the old machine to the new system in the same location. Please make sure that the Eventlog Analyzer is not running on both the system while performing this operation. 9. Restart the Eventlog Analyzer on the new machine and check whether the data and the configurations are intact. Procedure to move EventLog Analyzer Server installation to another server for MSSQL database 1. Stop Eventlog Analyzer server/service. 2. Download and install the latest build of Eventlog Analyzer in the new server using the following link: http://manageengine.com/products/eventlog/download.html 3. Once you install the application in the new machine, kindly make sure that you do not start the application or shutdown the Eventlog Analyzer if started. 4. Please configure the MSSQL server credentials of the earlier Eventlog Analyzer server installation as explained in the Configuring MSSQL Database topic. 5. Start the Eventlog Analyzer server/service on the new machine and check whether the data and the configurations are intact.

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Distributed Edition - Managed Server Introduction - EventLog Analyzer Distributed Edition Managed Server
An enterprise spread across geography finds it difficult to manage the event logs/Syslogs of hosts in different branch office locations. To simplify this task EventLog Analyzer provides Distributed Edition. This edition employs distributed model. What is EventLog Analyzer Distributed Edition? EventLog Analyzer Distributed Edition is a distributed setup of EventLog Analyzers. It consists of one Admin server and N number of Managed servers. The Managed servers are installed at different geographical locations (one per LAN environment) and connected to the Admin server. This allows the network administrators to access the details of the hosts at different remote locations in a central place. All the reports, alerts and other host information can be accessed through one single console. The administrator of large enterprises with various branch locations through out the globe stand benefited with this edition. For Managed Security Service Providers (MSSP) it is a boon. They can monitor the Managed server installed at different customer places from one point.

EventLog Analyzer Distributed Edition addresses requirements like the following: 25. Aggregated log management of whole enterprise in different physical locations. 26. Scalable architecture supporting 1000s of hosts. 27. Centralized monitoring using single console view. 28. Secured communication using HTTPS. 29. Exclusive segmented and secured view for various customers of MSSP. This User Guide will help you install EventLog Analyzer Managed Server on your machine, and get familiar with the EventLog Analyzer Managed Server user interface. If you are unable to find the information you are looking for in this document, please let us know at [email protected]

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Installing and Uninstalling - EventLog Analyzer Distributed Edition Managed Server EventLog Analyzer is available for Windows and Linux platforms. For more information on supported versions and other specifications, look up System Requirements. This topic covers the following procedures: • • Installing EvntLog Aanalyzer • Windows • Linux Uninstalling EventLog Analyzer • Windows • Linux

Installing EventLog Analyzer Windows: The EventLog Analyzer Windows download is available as an EXE file at http://www.eventloganalyzer.com/download.html Double-click the downloaded EXE file, and follow the instructions as they appear on screen. 1. Ensure that the Distributed Edition - Admin Server, you intend to connect this Managed Server, is running. Ensure that you configure the Admin Server details correctly during the Managed Server installation procedure. Otherwise, the Managed Server installation will be incomplete. The Admin Server details are validated only at the end of the installation procedure. 30. Click Advanced Install button. 31. Read the License Agreement and click Yes button. 32. Select Distributed Edition and click Next button. 33. Select Managed Server and click Next button. 34. In Managed Server Configuration, enter Admin Server Host, retain or modify Admin Server Port, select Use HTTPS if Admin Server is using secure communication (https) or else un-select this option. If the Managed Server is behind Proxy Server, select Use a Proxy Server to contact Admin Server check box. Configure the Proxy Server Host, Proxy Server Port, User Name, and Password details. Click Next button. 35. Select Destination Folder using Browse button, for installation. Click Next button. 36. Retain or modify the Web Port of Managed Server and select the Language of Installation from the combo box. Three languages are supported for installation and they are Chinese, English, and Japanese. By default English is selected. Click Next button. 37. Select Install EventLog Analyzer as service check box (recommended), if you want to install Managed server as a service. Click Next button. 38. Configure new Program Folder or retain the default. Click Next button. 39. The installation details like Installation Directory, Program Folder, and Web Port are displayed. Click Next button. 40. Now, Distributed Edition - Managed server installation is complete. Once the installation is complete you will notice a ZOHO Corp. tray icon, which provides you with 173

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the following options. Option EventLog Server Status Start WebClient Shutdown Server Description This option provides you details like Server Name, Server IpAddress , Server Port, Server Status. This option will open up your default browser and connect you to the web login UI of EventLog Analyzer Server, provided the server has already been started. This option will shutdown the EventLog Analyzer Server.

The Linux:

tray icon option is only available for Windows !

The EventLog Analyzer Linux download is available as a BIN file at http://www.eventloganalyzer.com/download.html 1. Download the BIN file, and assign execute permission using the command: chmod a+x <file_name>.bin where <file_name> is the name of the downloaded BIN file. 2. Execute the following command: ./<file_name>Bin During installation if you get an error message stating that the temp folder does not have enough space, try executing this command with the -is:tempdir <directory_name> option, where <directory_name> is the absolute path of an existing directory. ./<file_name>Bin -is:tempdir <directory_name> Follow the instructions as they appear on the screen. 1. Ensure that the Distributed Edition - Admin Server, you intend to connect this Managed Server, is running. Ensure that you configure the Admin Server details correctly during the Managed Server installation procedure. Otherwise, the Managed Server installation will be incomplete. 41. Click Advanced Install button. 42. Read the License Agreement and click Yes button. 43. Select Distributed Edition and click Next button. 44. Select Managed Server and click Next button. 45. In Managed Server Configuration, enter Admin Server Host, retain or modify Admin Server Port, select or unselect HTTPS check box as per requirement. If the Managed Server is behind Proxy Server, select Use a Proxy Server to contact Admin Server check box. Configure the Proxy Server Host, Proxy Server Port, User Name, and Password details. Click Next button. 46. Select Destination Folder using Browse button, for installation. Click Next button. 47. Retain or modify the Web Port of Managed Server and select the Language of Installation from the combo box. Three languages are supported for installation and they are Chinese, English, and Japanese. By default English is selected. Click Next button. 48. Select Install EventLog Analyzer as service check box (recommended), if you want to install Managed server as a service. Click Next button. 49. Configure new Program Folder or retain the default. Click Next button. 50. The installation details like Installation Directory, Program Folder, and Web Port

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are displayed. Click Next button. 51. Now, Distributed Edition - Managed Server installation is complete. This will install EventLog Analyzer on the respective machine. Uninstalling EventLog Analyzer Windows: 1. Navigate to the Program folder in which EventLog Analyzer has been installed. By default, this is Start > Programs > ManageEngine EventLog Analyzer 6 . 2. Select the option Uninstall EventLog Analyzer. 3. You will be asked to confirm your choice, after which EventLog Analyzer is uninstalled. Linux: 1. Navigate to the <EventLog Analyzer Home>/server/_uninst directory. 2. Execute the command ./uninstaller.bin 3. You will be asked to confirm your choice, after which EventLog Analyzer is uninstalled. At the end of uninstallation you will be taken to the Uninstallation Feedback Form where you can provide reasons for your product uninstallation. This would help us improve this product.

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Troubleshooting Tips - EventLog Analyzer Distributed Edition Managed Server For the latest Troubleshooting Tips on EventLog Analyzer, visit the Troubleshooting Tips on the website or the public user forums. For any other issues, please contact EventLog Analyzer Technical Support.

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Ask ME
Using Ask ME

The Ask ME tab offers a quick way to see just the reports that you need, without having to create a new report profile, or drilling down through the pre-defined reports. Ask ME enables managers and other non-technical staff to answer simple but critical questions about important network events that are of greater importance. The Ask ME tab shows a series of questions. In Step 1, select the area of interest login/logoff, users, alerts, etc. If you are not sure, leave it to the default All Questions option. In Step 2, select the appropriate question for which you need an answer. Then click on Get the Answer. The report corresponding to the question selected is now generated and displayed. If you want more questions to come up in the Ask ME tab, click the Tell us here link. In the form that opens up, enter the question and describe it shortly. Once you are done, click Send. The EventLog Analyzer Technical Support team will analyze your question, and if found valid, will include it in upcoming releases of EventLog Analyzer. With the enhancement of this feature, you can add the custom questions dynamically under this tab. Select the custom question you have added and click Get the Answer. The report corresponding to the custom question will be generated and displayed.

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Adding Custom Questions in Ask ME The Ask ME tab offers a quick way to see just the reports that you need, without having to create a new report profile, or drilling down through the pre-defined reports. With the enhancement of this feature, you can add the custom questions dynamically under this tab. Follow the procedure given below to add custom questions in the Ask ME tab. 1. To add a new question, first create a custom report which you want to use as answer (report) for this new question. 2. Open the AskMe.xml file located in the <EventLog Analyzer Home>/server/default/conf directory. a. Append a new "Question" and "link" tag in the file. Enter your question in the "Question" tag and enter the URL of the custom report you have created in the "link" tag. b. To get the URL of the custom report: i. Select the custom report in the Web Client UI. ii. Copy the URL shown in the Address Bar of the browser. iii. Cut the initial part of the URL "http://<ELA server host:port>/event/" and copy it in the "link" tag. Replace all the '&' symbol with '&amp;' in the copied "link" tag. Example entry for "Question" and "link" tags are given below: <Question>How many times objects and folders are accessed in the hosts added?</Question> <link>index2.do?url=topreport_details&amp;RBBNAME=Compliance_ObjectAcc ess&amp;tab=askCherry&amp;rtype=toprep&amp;TC=10</link> c. Save the file Refresh the Web Client Ask ME tab. You will see the new question added is lised at the bottom of the list. Select the custom question you have added and click Get the Answer. The report corresponding to the custom question will be displayed. Ensure that you add the new questions after the existing questions. Do not disturb the existing 17 questions.

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Contacting Technical Support
The Support tab gives you a wide range of options to contact the Technical Support team in case you run into any problems. Link Request Technical Support Create Support Information File [SIF] Description Click this link to submit a form from the EventLog Analyzer website, with a detailed description of the problem that you encountered Click this link to create a ZIP file containing all the server logs that the Technical Support team will need, to analyze your problem. You can then send this ZIP file to [email protected] or upload the ZIP file to our ftp server by clicking on Upload to FTP Server, in the pop-up window provide your E-Mail id and browse for the zipped SIF file and then press Upload. Reset LogCollector Is used for running EventLog Analyzer in the debug mode. Please contact [email protected] before invoking Reset LogCollector. Troubleshooting Click this link to see the common problems typically encountered by Tips users, and ways to solve them Need a Feature Click this link to submit a feature request from the EventLog Analyzer website Log Level Setting Click this link to set the granualarity level of server logs to be stored in the log files Toll-free Number Call the toll-free number +1 888 720 9500 to talk to the EventLog Analyzer Technical Support team directly User Forums Click this link to go to the EventLog Analyzer user forum. Here you can discuss with other EventLog Analyzer users and understand how EventLog Analyzer is being used across different environments Join Meeting Click this link to join a meeting with EventLog Analyzer team if it is in progress and if you have a invitation with Meeting Key or Meeting Number or register for a future meeting. There will be two meeting services available viz., ZOHO Meeting and Webex Feedback At any time, you can click the Feedback link in the top pane, to send any issues or comments to the EventLog Analyzer Technical Support team.

The Support tab also displays the latest announcements and discussions in the EventLog Analyzer user forum Procedure to resolve EventLog Analyzer issue with EventLog Analyzer support Best in the industry technical support and other informal means to get EventLog Analyzer issues resolved. Adopt the following ways progressively. Knowledge Base & Community • • • Go through the FAQ Look out in the trouble shooting tips Browse through the EventLog Analyzer forum

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Best in the industry technical support • • • Send email to [email protected] Call toll free telephone number (+1-888-720-9500) Ask for a meeting (Zoho Meeting) – web conference

Procedure to create a Support Information File (SIF) and send the SIF to EventLog Analyzer support We would recommend the user to create a Support Information File (SIF) and send the SIF to [email protected] The SIF will help us to analyze the issue you have come across and propose a solution. The instructions for creating the SIF is as follows: • • • • • Login to the Web-client and click the Support tab. Click the Create Support Information File link show in that page. Wait for 30-40 Secs and again click the Support tab. Now you will find new links Download and Upload to FTPServer. You can either download the SIF by clicking on the Download link and then send the downloaded SIF to [email protected] or click the Upload to FTPServer and provide the details asked and upload the file.

Procedure to create SIF and send the file to ZOHO Corp., if the EventLog Analyzer server or web client is not working If you are unable to create a SIF from the web client UI, you can zip the files under 'log' folder, which is located in <EventLog Analyzer Home>\server\default\log (default path) and send the zip file by upload it in the following ftp link: http://bonitas.zohocorp.com/upload/[email protected]

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Reset Log Collector The Reset LogCollector is used for troubleshooting EventLog Analyzer. This provision is used for running EventLog Analyzer in the debug mode. Please contact [email protected] before invoking Reset LogCollector.

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Log Level Setting The Log Level Setting is used for setting the granualarity level of EventLog Analyzer server logs. The logs will form part of the Support Information File (SIF) generated for sending to ZOHO Corp. These logs will be used for debugging EventLog Analyzer server issues. The procedure to set the log levels is given below: In the Set Logger Level screen, 1. Select the Server Log Filter Settings (values from 2 to 5) from the combo box. 2. Select the Level of Log data to be stored from the combo box. The values available are: a. ALL b. FINEST c. FINER d. FINE e. CONFIG f. INFO g. WARNING h. SEVERE i. OFF 3. Select the Logger Name from the list. The loggers available are given below. For each available logger or set of loogeres, you can set the log filter level and log level independently. 4. Click Save Settings button to save the log level settings. Setting completion message with details appears on top of the screen. Click Cancel button to cancel the log level setting action The loggers available are given below: 1. com.adventnet.la 2. com.adventnet.la.RSDatasetModel 3. com.adventnet.la.DepartmentUtil 4. com.adventnet.la.DefaultDataFormatter 5. com.adventnet.la.GLinkGenerator 6. com.adventnet.la.HtmlTimePack 7. com.adventnet.la.RunQuery 8. com.adventnet.la.SQLConstructor 9. com.adventnet.la.SyslogQueryHandlerImpl 10. com.adventnet.la.TableDatasetModel 11. com.adventnet.la.GraphTag 12. com.adventnet.la.ReportDS 13. com.adventnet.la.QueryHandlerImpl 14. com.adventnet.la.DefaultToolTipGenerator 15. com.adventnet.la.store.DBHashMap 16. com.adventnet.la.TableTag 17. com.adventnet.la.webclient.SupportAction 18. com.adventnet.la.webclient.ScheduleUtil 19. com.adventnet.la.SQLGenerator 20. com.adventnet.la.LaUtil 21. com.adventnet.la.util.MetaTableCache 22. com.adventnet.la.util.DNSResolverThread 23. com.adventnet.la.util.SimulateRecords 24. com.adventnet.la.util.ResourceCheckerUtil 25. com.adventnet.la.util.dm.DMConfigurationPopulator 26. com.adventnet.la.util.dm.DMTask

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27. com.adventnet.la.util.dm.ErrHostProcessHandler 28. com.adventnet.la.util.dm.DMPreProcessHandler 29. com.adventnet.la.util.dm.TblMgmtTask 30. com.adventnet.la.util.dm.ExceptionCreator 31. com.adventnet.la.util.dm.MssqlProcessHandler 32. com.adventnet.la.util.dm.SiblingPreProcessor 33. com.adventnet.la.util.dm.DMProcessor 34. com.adventnet.la.util.dm.MetaTableCacheProcessor 35. com.adventnet.la.util.dm.DMContext 36. com.adventnet.la.util.dm.DMTaskGroup 37. com.adventnet.la.util.dm.AppPreProcessor 38. com.adventnet.la.util.dm.DataManagement 39. com.adventnet.la.util.dm.DMTaskGroupConfig 40. com.adventnet.la.util.dm.DMProcessHandler 41. com.adventnet.la.util.FixedHashMap 42. com.adventnet.la.util.QueryUtil 43. com.adventnet.la.util.TransactionHandler 44. com.adventnet.la.ReportTask 45. com.adventnet.la.ReportExporter 46. com.adventnet.la.ExportCleanup 47. com.adventnet.la.SupportZipUtil 48. com.adventnet.la.ReportUtil 49. com.adventnet.sa.webclient.AddScheduleActionSa 50. com.adventnet.sa.webclient.ViewReport 51. com.adventnet.sa.webclient.util.SaUtil 52. com.adventnet.sa.webclient.EditFilterAction 53. com.adventnet.sa.util.dm.LuceneIndexProcessor 54. com.adventnet.sa.SyslogReportTask 55. com.adventnet.sa.server.DomainDiscovery 56. com.adventnet.sa.server.imp.ImportDMCrunch 57. com.adventnet.sa.server.imp.ImportAppLogManager 58. com.adventnet.sa.server.imp.ImportSysEvtLogManager 59. com.adventnet.sa.server.imp.FTPUtil 60. com.adventnet.sa.server.imp.ImportAppLogTask 61. com.adventnet.sa.server.imp.ImportLogManager 62. com.adventnet.sa.server.alert.MailAlert 63. com.adventnet.sa.server.parser.RecordWriter 64. com.adventnet.sa.server.parser.DbUtil 65. com.adventnet.sa.server.ELSInitializer 66. com.adventnet.sa.server.EAService 67. com.adventnet.logsearch.search.BatchSearch 68. com.adventnet.logsearch.index.api.ArchiveIndex 69. com.adventnet.logsearch.index.api.LogIndexingAPI 70. com.adventnet.logsearch.index.util.DBUtil

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