SUSAN W. DAVIES 809 NW 7th Street ~ Oklahoma City, OK 73106 405-272-3053 Home
[email protected] 405-627-2782 Mobile EXECUTIVE ASSISTANT Dedicated, loyal professional with expertise managing, planning, and directing a dministrative functions for executive-level staff evidenced by my position with Walters Power International and serving the office of the Governor of Oklahoma. Results-driven with strong business acumen and a record of accurately managing information/correspondence, completing research, communicating, and reporting. Excellent analytical, critical-thinking, and problem solving aptitude to manage large-scale projects to completion, contributing to the bottom-line. Patient, di screet administrator with solid relationship management, multi-tasking, and orga nizational skills. Adept with Microsoft Office Suite and QuickBooks. Expert cr oss-level communicator and negotiator with superb interpersonal skills; ability to interact with individuals at all levels and across cultures. CAREER ACCOMPLISHMENTS Walters Power International 2005-2010 a Delivered abest in classa customer service by providing respectful customer in teractions and cultivating customer relationships through providing a apersonal toucha to customer interactions, resulting in improved and timely collection of tenants rent. a Monitored and lowered costs, including review of cellular telephone plan, resu lting in a $1,500 monthly savings by implementing plan changes and eliminating u nnecessary services. a Analyzed Accounts Receivable and Accounts Payable, identified efficient method s to collect/spend funds, saved $6,000 after two months in position by bringing a habitually late tenant current. a Directed activities and details for Knights of Columbus dinner that raised $15 0,000; tracked all contributions and correspondence, prepared seating charts/nam e tags; organized a silent auction for the dinner, raising $7,500. a Supervised all details of a discovered break-in, including notifying police, m eeting with insurance investigator, coordinating insurance company activities (c ompleted required paperwork for claim settlement), resulting in all claims accep ted/paid in full. Governoras Office 1990-1995 a National Governoras Conference: Co-Chaired and contributed to the successful bid to host the President and Vice-President of the United States, 50 governors, and 1200 corporate participants throughout aThe Most Hospitable NGA Evera. a Guest Speaker: Selected to appear in two National Governorsa Association semi nars in Washington D.C. to share information on effective implementation of digi tization and data entry projects. a Campaign Chairwoman: Led State Question 1017 re: Education, aNo Repeal Campai gna. a Co-Chair: aOklahoma Besta Pro-Lottery Campaign and aProject Welcome Homea eve nt honoring Desert Storm veterans, including a two-hour television special. WALTERS POWER INTERNATIONAL, Oklahoma City, Oklahoma 2005-Present Executive Assistant a Transitioned to leasing division of Commercial properties to assess and improv
e division, including gaining knowledge of all leasing division entities. SUSAN W. DAVIES Page Two PROFESSIONAL EXPERIENCE (Continued) WALTERS POWER INTERNATIONAL (Continued) Executive Assistant a Reviewed/coded invoices for payment or further review, and evaluated/processed all office/company supply requests. a Managed all travel requests; booked employee travel. a Liaised between departments, building cooperation and a sense of ateama. a Supervised all mail handling, including dividing mail for posting to different entities within the company and posting/depositing incoming checks to proper ac counts (eight accounts). a Downloaded online bank statements, for multiple credit cards, into Microsoft E xcel and posted to appropriate company; entered information into QuickBooks for payment scheduling. a Examined/revamped antiquated filing system for Accounting Department that impr oved the efficiency of invoice retrieval; handled all filing of invoices. a Controlled/organized processing of vendor account requests, and provided follo w-up with vendors to assure completion of account setup. a Scanned OPI III invoices for Tulsa property, enabling mailing/approval from ac tual invoices. a Administered event ticket purchases and maintained an attendance spreadsheet f or tax purposes. a Assisted tax accountant with account audit. a Commanded farm activities/upkeep, including recording land activities in Micro soft Excel spreadsheet and maintaining land, ensuring guests had continuous avai lability of property. a Coordinated aClassen Beautifula fundraising drive, including mailing of solici tation letters, posting of incoming contributions, and distribution of thank you letters. a Organized/managed details for the Krumme Center; created leases, ensured lease signing, and directed the delegation of maintenance and resolution of daily iss ues. a Mentored new assistant for CEO, providing training on company policies and pro cedures. a Received superior performance evaluation ratings. JANA FERRELL & ASSOCIATES, Oklahoma City, Oklahoma 2004-2005 Office Facilitator a Reduced a 2-3 day data entry process to a one-hour Excel spreadsheet import vi a template creation. a Initiated scanning and database processes to streamline paperless document sto rage and retrieval. a Enhanced company image and improved morale by minimizing errors, and ensuring speedy contract fulfillment through numerous process/automation improvements. a Decreased return mailings 50% by initiating a tracking and quality control pro cess. HEARTLAND HEALTH PLAN OF OKLAHOMA, Oklahoma City, Oklahoma 2003-2004 Compliance Manager a Managed Fraud/Abuse reporting through hotline monitoring, investigation, and r eporting, as well as presentations and documentation of monthly case reviews. a Directed policy/procedure changes through review and decision phases by organi zing meetings in accordance with Oklahoma Statutes, generating and distributing
advance agendas, and recording meeting minutes. a Advised and counseled staff as Compliance Officer, in the event of misconduct or impropriety. SUSAN W. DAVIES Page Three PROFESSIONAL EXPERIENCE (Continued) OKLAHOMA CORPORATION COMISSION, Oklahoma City, Oklahoma 2001-2003 Docket Clerk a Volunteered to educate customers and employees in use of public database, decr easing direct phone requests by 50%; selected to present database capabilities t o statewide representatives. a Advised customers and attorneys regarding agency Rules of Practice and Oklahom a Statutes. STATEWIDE CAMPAIGN SQ 695, Oklahoma City, Oklahoma 2001 Director of Campaign Scheduling a Scheduled campaign activities for 10 public speakers at events (100+) statewid e. a Managed statewide campaign logistics by securing and scheduling speakers, prom otional materials, transportation, and lodging. a Organized campaign debate appearances, including selection of appropriate spea kers per topic, and negotiation of debate format/rules. a Collaborated with Campaign Chairman on numerous projects, including volunteer recruiting and commercial casting. SOUTHPOINTE CHEVROLET, Tulsa, Oklahoma 1999-2000 Sales Associate / Finance and Insurance Assistant a Awarded, Top Regional GM Sales Associate for 2000 by attaining a customer serv ice index of 3.95/4.00. a Developed training for sales associates, and a gross profit analysis system. ADAMS MARK HOTEL, Tulsa, Oklahoma 1998-1999 Convention Services Manager a Received highest service rating aSuperiora as Convention Service Manager, for entire company. VILLAGE INN MOTEL & RESTAURANT, Hugo, Oklahoma 1996-1998 Manager a Directed a staff of 20 in operations, training, and resolving special event/co nvention issues. GOVERNORaS OFFICE, Oklahoma City, Oklahoma 1990-1995 Scheduler / Director of Special Projects a Managed a staff of three in developing briefings, talking points, and presenta tion visuals. a Coordinated logistical activities, including press appearances, security, and transportation. a Maximized advertising efforts, and increased tourism revenue through collabora tion with local/ statewide government officials.
EDUCATION MARY BALDWIN COLLEGE, Staunton, VA Bachelor of Arts in Sociology