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Hp User manual

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User Guide

 

© Copyright 2014 Hewlett-Packard Development Company, L.P.  AMD is a trademark of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel is a trademark of Intel Corporation in the U.S. and other countries. Microsoft and Windows are U.S. registered trademarks of the Microsoft group of companies. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. First Edition: May 2014 Document Part Number: 764149-001

Product notice

Software terms

This guide describes features that are common to most models. Some features may not be available on your computer.

By installing, copying, downloading, or otherwise using any software product preinstalled on this computer, you agree to be bound by the terms of the HP End User License Agreement (EULA). If you do not accept these license terms, your sole remedy is to return the entire unused product (hardware and software) within 14 days for a full refund subject to the refund

Not all features are available in all editions of Windows. This computer may require upgraded and/or separately purchased hardware, drivers and/or software to take full advantage of Windows functionality. Go http://www.microsoft.com for  for details. to http://www.microsoft.com

policy of your seller. To access the latest user guide, go to http://www.hp.com/support, http://www.hp.com/support, and select your country. Select Drivers & Downloads, Downloads, and then follow the on-screen instructions.

For any further information or to request a full refund of the price of the computer, please contact your seller.

 

Safety warning notice WARNING To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to come into contact with the skin or a soft surface, such as pillows or rugs or clothing, during operatio operation. n. The computer and the AC adapter comply with the user-accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment (IEC 60950).

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Safety warning notice

 

Processor configuration setting (select models only) WARNING Select computer models are configured with an Intel® Bay Trail-M processor and a msconfig.exe from  from Windows® operating system. Do not change the processor configuration setting in msconfig.exe 4 or 2 processors to 1 processor. If you do so, your computer will not restart. You will have to perform a factory reset to restore the original settings.

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Proces Processor sor con config figur urati ation on set settin ting g (selec (selectt mode models ls only) only)

 

Table of contents 1 Starting right ........................... ...................................................................................................................................................... ........................................................................................................................... 1 Visit the HP Apps HP Apps Store ........................................................................................................................ 1 Best practices ....................................................................................................................................... ....................................................................................................................................... 1 Fun things to do .................................................................................................................................... .......................... .......................................................................................................... 2 More HP resources ........................................................................................... .............................................................................................................................. ................................... 3 2 Getting to know your computer ............... ......................................................................................................................... .......................................................................................................... 5 Finding your hardware and software software information information ................................................................................. ..................................................................... ............ 5 Locating har dware dware ........................................................................ ............................................................................................................... ....................................... 5 Locating sof ttware ware ................................................................................................................. 5 Right side ....................................................................................................... ............................................................................................................................................. ...................................... 6 Left side ................................................................................................................................................ ................................................................................................................................................ 9 Display ................................................................................................................................................ ................................................................................................................................................ 12 Top ..................................................................................... ..................................................................................................................................................... ................................................................ 1 13 3 TouchPad .......................................................................................................................... .............................................................. ............................................................ 13 Lights ................................................................................................................................. .................................................................. ............................................................... 14 Buttons, speakers, and fingerprint fingerprint reader .......................................................................... ............................................ .............................. 15 Keys ................................................................................................................................... 16 Bottom ................................................................................................................................................ ................................................................................................................................................ 17 Labels ................................................................................................................................................. ................................................................................................................................................. 18 3 Connecting to a network network .............................................................................. ................................................................................................................................. ................................................... 19 19 Connecting to a wireless network ....................................................................................................... 19 Using the wireless wireless controls controls ................................................................................................ .................................................................................... ............ 19 Using the wireless button button .................................................................................. 19 Using operating operating system controls controls ....................................................................... 19 Sharing data and data and drives and and accessing software .............................................................. 20 Using a WL AN ................................................................................................................... ................................................................................ ................................... 20 Using an Internet service service provider provider .................................................................... 20 Setting up a WLAN ............................................................................................ 21 Configuring Configurin g a wireless wireless router router ............................................................................ 21 Protecting your WLAN ....................................................................................... 21 Connecting to a WLAN WLAN ...................................................................................... ........................................................ .............................. 22 Using Bluetooth wireless wireless devices (select models models only) ..................................................... 22 Connecting to a wired network ........................................................................................................... 23 Connecting to a local local area network (LA (LAN) N) ......................................................................... ............................................................. ............ 23

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4 Enjoying entertainm entertainment ent features ..................................................................... ..................................................................................................................... ................................................ 24 Multimedia features ............................................................................................................................ 24 Using the webcam .............................................................................................................................. 26 Using audio ........................................................................................................................................ .................................................................. ...................................................................... 26 Connecting speaker s ......................................................................................................... ..................................................................... .................................... 26 Connecting Connectin g headphones headphones and microphone microphones s ....................................................................... .............................................................. ......... 26 Using Beats Beats Audio Audio ............................................................................................................. 27  Accessing Beats Audio Audio Contro Controll Panel ............................................................... 27 Enabling and and disabling Beats Beats Audio .................................................................. 27 Testing your audio features fe atures ............................................................................................... .............................................................. ................................. 27 Using video ......................................................................................................................................... ......................................................................................................................................... 27 Connecting Connectin g video devices by using an HDMI cable ......................................................... ........................................................... .. 28 Setting up HDMI audio ...................................................................................... ................................................................ ...................... 28 Discovering and connecting to Miracast-compatible Discovering Miracast-compatible wireless displays (select models only) ...................................................................... ................................................................................................................................... ............................................................. 29 29 5 Navigating the screen screen ........................................................................ ..................................................................................................................................... ............................................................. 30 Using the TouchPad and gestures gestures ..................................................................................................... 30 Tapping .............................................................................................................................. .............................................................................................................................. 31 Scrolling ........................................................................................ ............................................................................................................................. ..................................... 32 32 2-finger pinch pinch zoom .............................................................. ........................................................................................................... ............................................. 33 2-finger click click ....................................................................................................................... 34 Rotating (select (select models only) ................................................................ ............................................................................................ ............................ 35 Close an app ...................................................................................................................... 36 Edge swipes swipes .............................................................. ...................................................................................................................... ........................................................ 37 Display and select a charm charm ............................................................................... 37 Reveal and select open apps ............................................................................ 39 Display the Customize icon ............................................................................... 40 Switch between between open apps ............................................................................... 41 Using touch screen gestures gestures (select models only) ............................................................................. 42 One-fingerr slide ................................................................................................................. One-finge ...................................................................... ........................................... 42 Tapping .............................................................................................................................. .............................................................................................................................. 43 2-finger pinch pinch zoom .............................................................. ........................................................................................................... ............................................. 44 Rotating ..................................................................... ............................................................................................................................. ........................................................ 4 45 5 Edge swipes swipes .............................................................. ...................................................................................................................... ........................................................ 46 Right-edge swipe ................................................................. .............................................................................................. ............................. 46 Left-edge swipe ................................................................................................. 46 Top-edge swipe and bottom-edge bottom-edge swipe .......................................................... 47 Using the keyboard and mouse .......................................................................................................... 47 Using the keys ...................................................................... ................................................................................................................... ............................................. 47 Using the action keys keys ........................................................................................ 47

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Using Windows Windows shortcut shortcut keys ........................................................................... .................................................................... ....... 48 Using the hot keys ............................................................................................. 49 Using the integrated integrated numeric numeric keypad ................................................................................ 49 6 Managing power ..................... ........................................................................................... ........................................................................................................................ .................................................. 50 50 Initiating Sleep Sleep and and Hibernation Hibernation ..................................................................... ......................................................................................................... .................................... 50 Manually initiating and exitin exiting g Sleep .............................................................. .................................................................................. .................... 51 Manually initiating initiating and exiting Hibernation Hibernation (select (select models only) ....................................... 51 Setting password password protection on wakeup ............................................................................ 51 Using the power meter and power powe r settings ........................................................................................ 52 Running on battery power power .................................................................................................................. ............................................................... ................................................... 52 Removing a user-replaceable a user-replaceable battery ................................................................................ 52 Fi Finding nding battery information information ................................................................................................ ......................................................................... ....................... 53 Conserving battery power .................................................................................................. 53 Identifying low battery levels .............................................................................................. 53 Resolving a low battery battery level level ............................................................................................. 54 Resolving a low battery level when external power power is available ........................ 54 Resolving a low battery level when no power source source is available ..................... 54 Resolving a low battery level when the computer computer cannot exit Hibernation ....... 54 Storing a user-replaceable user-replaceable battery ..................................................................................... 54 Disposing of a user-replac user-replaceable eable battery battery ............................................................................ .................................................................. .......... 54 Replacing a user-replaceable a user-replaceable battery ................................................................................ 55 Running on external AC power power ....................................................................... .......................................................................................................... ................................... 55 Troubleshooting Troubleshoo ting power power problems problems ...................................................................................... .................................................................. .................... 55 HP CoolSense .................................................................................................................................... .................................................................................................................................... 56 Refreshing your software software content with Intel Smart Connect Technology (select models only) .......... 56 Shutting down (turning off) the computer computer ........................................................................................... ................................................................... ........................ 56 Hybrid Graphics and AMD Dual Graphics (select (select models only) ......................................................... 57 Using Hybrid Graphics (select Graphics (select models only) ...................................................................... 57 Using AMD Dual Graphics (select (select models only) ................................................................ 58 7 Maintaining your computer computer .............................................................................................................................. .............................................................................................................................. 59 Improving performance performance ...................................................................................................................... ........................................................................ .............................................. 59 Handling drives drives .................................................................................................................. 59 Using HP 3D DriveGuard ................................................................................................... 59 Identifying HP 3D 3D DriveGuard DriveGuard status ................................................................ 60 Using Disk Defragmenter ................................................................................................... 60 Using Disk Cleanup ........................................................................................................... ....................................................................... .................................... 60 Updating programs and and drivers .......................................................................................................... 61 Cleaning yo your ur computer ..................................................................................................................... ................................................................... .................................................. 61 Cleaning procedures procedures .......................................................................................................... 61

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Cleaning the display display (All-in-Ones (All-in-Ones or Notebooks) .............................................. 61 Cleaning the sides or cover ............................................................................... 62 Cleaning the TouchPad, TouchPad, keyboard, or mouse ................................................... 62 Traveling with or shipping shipping your computer ......................................................................................... ........................................................................................... .. 62 8 Securing your computer and informatio information n ........................................................................................................ 64 Using passwords ................................................................................................................................ ................................................................................................................................ 64 Setting Windows passwords passwords .............................................................................................. 65 Setting Setup Utility (BIOS) passwords ............................................................................. ........................................................................ ..... 65 Using the fingerprint reader ................................................................................................................ 65 Using HP SimplePass ........................................................................................................ 66 Registering fingerprints fingerprints ..................................................................................... 66 Using your registered fingerprint fingerprint to log on to Windows ..................................... 66 Using Internet security software ......................................................................................................... 66 Using antivirus software ..................................................................................................... 66 Using firewall firewall software ....................................................................................................... 67 Installing software software updates ................................................................................................................. 67 Installing critical critical security security updates updates ...................................................................................... 67 Installing HP and third-party third-party software updates updates .................................................................. ......................................................... ......... 67 Securing your your wireless network .......................................................................................................... 67 Backing up up your software applications applications and information information ..................................................................... 68 Using an optional optional security cable cable lock ................................................................................................. 68 9 Using Setup Utility Utility (BIOS)  (BIOS) and HP PC Hardware Diagnostics (UEFI) ............................................................ 69 Starting Setup Setup Utility (BIOS) ............................................................................................................... 69 Updating the the BIOS .................................................................... ............................................................................................................................. ......................................................... 69 Determining Determini ng the BIOS version version ........................................................................................... 69 Downloading Download ing a BIOS update update .............................................................. ............................................................................................. ............................... 70 Using HP PC Hardware Hardware Diagnostics Diagnostics (UEFI) (UEFI) ...................................................................................... 70 Downloading Download ing HP PC Hardware Hardware Diagnostics Diagnostics (UEFI) to a USB device ............................... 71 10 Backing up, rest restoring, oring, and recovering .......................................................................... .......................................................................................................... ................................ 72 Creating recovery media and backups backups ............................................................................................... 72 Creating HP Recovery Recovery media ......................................................................... ............................................................................................ ................... 72 Restore and recover y ......................................................................................................................... 73 Recovering using HP Recovery Recovery Manager .......................................................................... 74 What you need to know ..................................................................................... 74 Using the HP Recovery partition partition (select models models only) ...................................... 74 Using HP Recovery Recovery media to recover recover ............................................................... 75 Changing the computer computer boot order ................................................................... 75

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Removing the HP Recovery partition (select models only) ................................................ 75 11 Specifications .............................................................. ....................................................................................................................................... .................................................................................. ......... 76 Input power ......................................................................................................................................... 76 Operating environment ....................................................................................................................... 77 12 Electrostatic Discharge ................................................................... ................................................................................................................................. .............................................................. 78 Index ......................................................................... .................................................................................................................................................. .......................................................................................... ................. 79

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Starting right This computer is a powerful tool designed to enhance your work and entertainment. Read this chapter to learn about best practices after you set up your computer, fun things to do with your computer, and where to find additional HP resources.

Visit the HP Apps Store The HP Apps Store offers a wide choice of popular games, entertainment and music apps, productivity apps, and apps exclusive to HP that you can download to the Start screen. The selection is updated regularly and includes regional content and country-specific offers. Be sure to check the HP Apps Store frequently for new and updated features. IMPORTANT: NOTE:

You must be connected to the Internet to access the HP Apps Store.

HP picks is picks is available in select countries only.

To view and download an app: 1.

From the Start screen, select the Store Store app.  app.

2.

Select HP picks  to view all the available availa ble apps. picks to

3.

Select the app you want to download, and then follow the on-screen instructions. When the download is complete, the app appears on the All apps screen.

Best practices  After you set up and register register the computer, computer, we recommend recommend the following following steps to get get the most out of your smart investment: ●







If you haven’t already done so, connect to a wired or wireless network. See details in Connecting to a network on page 19. 19. Become familiar with the computer hardware and software. For more information, see Getting to know your computer on page 5 and 5  and Enjoying entertainment features on page 24. 24. Update or purchase antivirus software. See Using antivirus software on page 66. 66 . Back up your hard drive by creating recovery discs or a recovery flash drive. See Backing up, restoring, and recovering on page 72. 72.

Visit the HP Apps Store

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Fun things to do ●







2

You know that you can watch a YouTube video on the computer. But did you know that you can also connect your computer to a TV or gaming console? For more information, see Connecting video devices by using an HDMI cable on page 28 . You know that you can listen to music on the computer. But did you know that you can also stream live radio to the computer and listen to music or talk radio from all over the world? See 26 . Using audio on page 26. Experience music the way the artist intended, with deep controlled bass and clear, pure sound. See Using Beats Audio on page 27. 27. Use the TouchPad and the new Windows touch gestures for smooth control of images and pages of text. See Using the TouchPad and gestures on page 30. 30 .

Chapter 1 Starting right

 

More HP resources You have already used Setup Instructions  to  to turn on the computer and locate this guide. To locate resources that provide product details, how-to information, and more, use this table. Resource Setup Instructions 

Contents  

Help and Support





Overview of computer setup and features  A broad range of how-to information and troubleshooting troubleshooting tips

To access Help and Support, from the Start screen, type help, and then from the Search window, select Help and Support. Support. For U.S. support, go to http://www.hp.com/go/contactHP.. For worldwide http://www.hp.com/go/contactHP support, go to http://welcome.hp.com/country/us/en/ wwcontact_us.html.. wwcontact_us.html Worldwide support



Online chat with an HP technician



Support telephone numbers



HP service center locations

Safety & Comfort Guide 



Proper workstation setup

To access this guide:



To get support in your language, go to http://welcome.hp.com/country/us/en/ wwcontact_us.html.. wwcontact_us.html

1. 2.

From the Start screen, type support, and then select the HP Support Assistant app. Assistant app.



Guidelines for posture and work habits that increase your comfort and decrease your risk of injury Electrical and mechanical safety information

Select My computer, computer, and then select User guides.. guides

 ‒ or –  http://www.hp.com/ergo.. Go to http://www.hp.com/ergo Regulatory, Safety and Environmental Notices 



To access this guide: ▲

Important regulatory notices, including proper battery disposal information

From the Start screen, type support, and then select the HP Support Assistant app. Assistant app.

Limited Warranty *



Specific warranty information about this computer 

To access this guide: 1.

From the Start screen, type support, and then select the HP Support Assistant app. Assistant app.

2.

Select My computer, computer, and then select Warranty and services. services.

 – or –  Go to http://www.hp.com/go/orderdocuments http://www.hp.com/go/orderdocuments.. *You can find the expressly provided HP Limited Warranty applicable to your product located with the user guides on your computer and/or on the CD/DVD provided in the box. In some countries/regions, HP may provide a printed HP Limited Warranty in the box. For countries/regions where the warranty is not provided in printed format, you may request a printed http://www.hp.com/go/orderdocuments or  or write to: copy from http://www.hp.com/go/orderdocuments ●

North America: America: Hewlett-Packard, MS POD, 11311 Chinden Blvd., Boise, ID 83714, USA



Europe, Middle East, Africa: Africa: Hewlett-Packard, POD, Via G. Di Vittorio, 9, 20063, Cernusco s/Naviglio (MI), Italy



Asia Pacific: Pacific: Hewlett-Packard, POD, P.O. Box 200, Alexandra Post Office, Singapore 911507

More HP resources

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Resource

Contents

When you request a printed copy of your warranty, please include your product number, warranty period (found on your service label), name, and postal address. IMPORTANT: Do NOT return your HP product to the addresses above. For U.S. support, go to http://www.hp.com/go/ contactHP.. For worldwide support, go to http://welcome.hp.com/country/us/en/wwcontact_us.html. contactHP http://welcome.hp.com/country/us/en/wwcontact_us.html.

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Chapter 1 Starting right

 

2

Getting to know your computer

Finding your hardware and software information Locating hardware

To find out what hardware is installed on your computer: 1.

From the Start screen, type control panel, and then select Control Panel. Panel.

2.

Select System and Security, Security, select System System,, and then click Device Manager in Manager in the left column.  A list displays all the the devices installed installed on your computer. computer.

To find out information about system hardware components and the system BIOS version number, fn+ +esc. esc. press fn

Locating software To find out what software is installed on your computer: ▲

From the Start screen, click the down arrow in the lower-left corner of the screen.

Find Findin ing g your your ha hard rdwa ware re and and soft softwa ware re inf infor orma mati tion on

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Right side NOTE:

Refer to the illustration in this section that most closely matches your computer.

Component (1)

Description Power light

 







(2)

Hard drive light

 





On: The computer is on. Blinking: The computer is in the Sleep state, a powersaving state. The computer shuts off power to the display and other unneeded components. Off: The computer is off or in Hibernation. Hibernation is a power-saving state that uses the least amount of power. Blinking white: The hard drive is being accessed.  Amber: HP 3D DriveGuard has temporarily parked the hard drive. NOTE: For information about HP 3D DriveGuard, see Using HP 3D DriveGuard on page 59 59..

(3)

 Audio-out (headphone)/Audio-in (microphone) jack

Connects optional powered stereo speakers, headphones, earbuds, a headset, or a television audio cable. Also connects an optional headset microphone. This jack does not support optional microphone-only devices. WARNING To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds, or a headset. For additional safety information, refer to the Regulatory, Safety, and Environmental Notices . To access this guide, from the Start screen, type support, and then select the HP Support Assistant app. Assistant app. NOTE: When a device is connected to the jack, the computer speakers are disabled. NOTE: Be sure that the device cable has a 4-conductor connector that supports both audio-out (headphone) and audio-in (microphone).

(4)

(5)

6

 

USB 3.0 port

Connects an optional USB device, such as a keyboard, mouse, external drive, printer, scanner or USB hub.

Optical drive

Depending on your computer model, reads an optical disc or reads and writes to an optical disc.

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Component

Description NOTE: For disc compatibility information, go to the Help and Support web page (see More HP resources on page 3). 3). Follow the web page instructions to select your Downloads, and then computer model. Select Drivers & Downloads, follow the on-screen instructions.

(6)

Security cable slot

Attaches an optional security cable to the computer. NOTE:

The security cable is designed to act as a

deterrent, but it may not prevent the computer from being mishandled or stolen.

Component (1)

Description Power light

 







(2)

Hard drive light

 





On: The computer is on. Blinking: The computer is in the Sleep state, a powersaving state. The computer shuts off power to the display and other unneeded components. Off: The computer is off or in Hibernation. Hibernation is a power-saving state that uses the least amount of power. Blinking white: The hard drive is being accessed.  Amber: HP 3D DriveGuard has temporarily parked the hard drive. NOTE:

For information about HP 3D DriveGuard,

see Using HP 3D DriveGuard on page 59 59.. (3)

 Audio-out (headphone)/Audio-in (microphone) jack

Connects optional powered stereo speakers, headphones, earbuds, a headset, or a television audio cable. Also connects an optional headset microphone. This jack does not support optional microphone-only devices. WARNING To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds, or a headset. For additional safety information, refer to the Regulatory, Safety, and Environmental Notices . To access this guide, from the Start screen, type support , and then select the HP Support Assistant app. Assistant app. NOTE: When a device is connected to the jack, the computer speakers are disabled. NOTE: Be sure that the device cable has a 4-conductor connector that supports both audio-out (headphone) and audio-in (microphone).

Right side

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Component (4)

(5)

 

Description USB 3.0 port

Connects an optional USB device, such as a keyboard, mouse, external drive, printer, scanner or USB hub.

Optical drive

Depending on your computer model, reads an optical disc or reads and writes to an optical disc. NOTE: For disc compatibility information, go to the Help and Support web page (see More HP resources on page 3). 3). Follow the web page instructions to select your Downloads, and then computer model. Select Drivers & Downloads, follow the on-screen instructions.

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Left side NOTE:

Refer to the illustration in this section that most closely matches your computer.

Component

Description

(1)

Power connector

(2)

 AC adapter light

Connects an AC adapter.

 







(3)

RJ-45 ((n network) ja jack/status lilights



 

Vents (2)

White: The AC adapter is connected and the battery is charged. Off: The computer is using battery power.

Connects a network ca cable. ●

(4)

 Amber: The battery is charging.

White: The network is connected.  Amber: Activity is occurring on the network.

Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.

(5)

HDMI port

Connects an optional video or audio device, such as a high-definition television, any compatible digital or audio component, or a high-speed HDMI device.

(6)

US USB B3 3.0 .0 ch char argi ging ng (p (pow ower ered ed)) p por ortt

Conn Connec ects ts an op opti tio onal nal U USB SB devic evice, e, such such as a ke keyboa yboard rd,, mouse, external drive, printer, scanner or USB hub. Standard USB ports will not charge all USB devices or will charge using a low current. Some USB devices require power and require you to use a powered port. NOTE: USB charging ports can also charge select models of cell phones and MP3 players, even when the computer is off.

(7)

(8)

 

USB 3.0 port

Connects an optional USB device, such as a keyboard, mouse, external drive, printer, scanner or USB hub.

Memory card reader

Reads optional memory cards that store, manage, share, or access information. To insert a card:

Left side

9

 

Component

Description Hold the card label-side up, with connectors facing the slot, insert the card into the slot, and then push in on the card until it is firmly seated. To remove a card: Press in on the card it until it pops out.

Component

Description

(1)

Power connector

(2)

 AC adapter light

Connects an AC adapter.

 







(3)

Security cable slot

 Amber: The battery is charging. White: The AC adapter is connected and the battery is charged. Off: The computer is using battery power.

Attaches an optional security cable to the computer. NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen.

(4)

RJ-45 ((n network) ja jack/status lilights

Connects a network ca cable. ●



(5)

 

Vents (2)

White: The network is connected.  Amber: Activity is occurring on the network.

Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.

10

(6)

HDMI port

Connects an optional video or audio device, such as a high-definition television, any compatible digital or audio component, or a high-speed HDMI device.

(7)

US USB B3 3.0 .0 ch cha arg rgin ing g (po (powe were red) d) po port rt

Conn Connec ects ts an opti optio onal nal U USB SB devic evice, e, such such as a keyb keyboa oard rd,, mouse, external drive, printer, scanner or USB hub. Standard USB ports will not charge all USB devices or will charge using a low current. Some USB devices require power and require you to use a powered port.

Chapte Chapterr 2 Getti Getting ng to know know your your compu computer  ter 

 

Component

Description NOTE: USB charging ports can also charge select models of cell phones and MP3 players, even when the computer is off.

(8)

(9)

 

USB 3.0 port

Connects an optional USB device, such as a keyboard, mouse, external drive, printer, scanner or USB hub.

Memory card reader

Reads optional memory cards that store, manage, share, or access information. To insert a card: Hold the card label-side up, with connectors facing the slot, insert the card into the slot, and then push in on the card until it is firmly seated. To remove a card: Press in on the card it until it pops out.

Left side

11

 

Display

Component

Description

(1)

Turns off the display and initiates Sleep if the display is closed while the power is on.

Internal display switch

NOTE: The internal display switch is not visible from the outside of the computer. (2)

WLAN antennas (2)*

Send and receive wireless signals to communicate with wireless local area networks (WLANs). NOTE: Depending on your computer model, the number of antennas may vary.

(3)

Internal microphones (2)

Record sound.

(4)

Webcam light

On: The webcam is in use.

(5)

Webcam

Records video and captures photographs. Some models allow you to video conference and chat online using streaming video. To use the webcam, from the Start screen, type camera, and then select Camera Camera from  from the list of applications.

*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the antennas free from obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices  that  that applies to your country or region. To access this guide, from the Start screen, type support, and then select the HP Support Assistant app. Assistant app.

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Top TouchPad

Component (1)

 

Description Left control zone

Textured area that allows you to perform additional gestures. NOTE: For more information on additional gestures, see 30. Using the TouchPad and gestures on page 30.

(2)

 

TouchPad zone

Reads your finger gestures to move the pointer or activate items on the screen. NOTE: The TouchPad also supports edge-swipe gestures. For more information, see Edge swipes on page 37. 37.

(3)

 

Left TouchPad button

Functions like the left button on an external mouse.

(4)

 

Right TouchPad button

Functions like the right button on an external mouse.

(5)

 

Right control zone

Textured area that allows you to perform additional gestures. NOTE: For more information on additional gestures, see Using the TouchPad and gestures on page 30. 30.

Top

13

 

Lights

Component (1)

Description Power light

 







(2) (3)

 

Caps lock light

Mute light

Chapte Chapterr 2 Getti Getting ng to know know your your compu computer  ter 

Blinking: The computer is in the Sleep state, a powersaving state. The computer shuts off power to the display and other unneeded components. Off: The computer is off or in Hibernation. Hibernation is a power-saving state that uses the least amount of power.

On: Caps lock is on, which switches the keys to all capital letters.  





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On: The computer is on.

 Amber: Computer sound is off. Off: Computer sound is on.

 

Buttons, speakers, and fingerprint reader

Component (1)

Description Power button

 









When the computer is off, press the button to turn on the computer. When the computer is on, press the button briefly to initiate Sleep. When the computer is in the Sleep state, press the button briefly to exit Sleep. When the computer is in Hibernation, press the button briefly to exit Hibernation.

CAUTION: Pressing and holding down the power button will result in the loss of unsaved information. If the computer has stopped responding andand Windows shutdown procedures are ineffective, press hold the power button down for at least 5 seconds to turn off the computer. To learn more about your power settings, see your power options. From the Start screen, type power, select Power and sleep settings, settings, and then select Power and sleep from sleep from the list of applications. (2)

 

Speakers (2)

Produce sound.

(3)

 

Fingerprint reader

Allows a fingerprint logon to Windows, instead of a password logon.

Top

15

 

Keys

Component

Description

(1)

 

esc k esc ke ey

Displays system information when pressed in combination with the fn key. fn key.

(2)

 

fn k fn ke ey

Executes frequently used system functions when pressed in combination with the b key the or the esc esc key.  key.

(3)

Windows key

Returns you to the Start screen from an open app or the Windows desktop. NOTE: Pressing the Windows key again will return you to the previous screen.

(4)

 

Action keys

Execute frequently used system functions. NOTE: On select models, the f5 f5 action  action key turns the keyboard backlight feature off or on.

(5)

 

num lock k lock ke ey

Controls the function of the integrated numeric keypad. Press the key to alternate between the standard numeric function found on an external keypad (this function is turned on at the factory) and the navigational function (indicated by the directional arrows on the keys). NOTE: The keypad function that is active when the computer is turned off is reinstated when the computer is turned back on.

(6)

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Integrated numeric keypad

Chapte Chapterr 2 Getti Getting ng to know know your your compu computer  ter 

When num lock is lock is turned on, it can be used like an external numeric keypad.

 

Bottom NOTE:

Your computer may look slightly different from the illustration in this section.

Component (1)

(2)

 

(3)

(4)

 

Description Battery lock

Locks the battery in the battery bay.

Battery bay

Holds the battery.

Battery release latch

Releases the battery.

Vents (6)

Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.

(5)

 

HP Triple Bass Reflex Subwoofer

Provides superior bass sound.

Bottom

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Labels The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer. IMPORTANT:  All labels described described in this section section will be located located in one of 3 places depending depending on your computer model: affixed to the bottom of the computer, located in the battery bay, or under the service door. ●

Service to number, identify your When contacting support, label—Provides you will probablyimportant be askedinformation for the serial and computer. possibly for the product number or the model number. Locate these numbers before you contact support. Your service label will resemble one of the examples shown below. Refer to the illustration that most closely matches the service label on your computer.

Component



(1)

Serial number 

(2)

Product number 

(3)

Warranty period

(4)

Model number (select models only)

Microsoft® Certificate of Authenticity label (select models only prior to Windows 8)—Contain 8)—Contains s the Windows Product Key. You may need the Product Key to update or troubleshoot the operating system. HP platforms preinstalled with Windows 8 or Windows 8.1 do not have the physical label, but have a Digital Product Key electronically installed installed.. NOTE:

This Digital Product Key is automatically recognized recognized and activated by Microsoft

Operating Systems on a reinstall of the Windows 8 or Windows 8.1 operating system with HPapproved recovery methods. ●



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Regulatory label(s)—Provide(s) regulatory information about the computer. Wireless certification label(s)—Provide(s) label(s)—Provide(s) information about optional wireless devices and the approval markings for the countries or regions in which the devices have been approved for use.

Chapte Chapterr 2 Getti Getting ng to know know your your compu computer  ter 

 

3

Connecting to a network Your computer can travel with you wherever you go. But even at home, you can explore the globe and access information from millions of websites using your computer and a wired or wireless network connection. This chapter will help you get connected to that world.

Connecting to a wireless network Wireless technology transfers data across radio waves instead of wires. Your computer may be equipped with one or more of the following wireless devices: ●



Wireless local area network (WLAN) device—Connects the computer to wireless local area networks (commonly referred to as Wi-Fi networks, wireless LANs, or WLANs) in corporate offices, your home, and public places such as airports, restaura restaurants, nts, coffee shops, hotels, and universities. In a WLAN, the mobile wireless device in your computer communi communicates cates with a wireless router or a wireless access point. Bluetooth device (select models only)—Creates a personal area network (PAN) to connect to other Bluetooth-enabled devices such as computers, phones, printers, headsets, speakers, and cameras. In a PAN, each device communicates communicates directly with other devices, and devices must be relatively close together—typically within 10 meters (approximately 33 feet) of each other.

For more information about wireless technology, see the information and website links provided in Help and Support. From the Start screen, type help, and then select Help and Support. Support.

Using the wireless controls You can control the wireless devices in your computer using these features: ●



Wireless button, wireless switch, wireless key, or airplane mode key (all referred to in this chapter as the wireless button) (select models only) Operating system controls

Using the wireless button The computer has a wireless button and one or more wireless devices, depending on the model. All the wireless devices on your computer are enabled at the factory. Because the wireless devices are enabled at the factory, you can use the wireless button to turn on or turn off the wireless devices simultaneously.

Using operating system controls The Network and Sharing Center allows you to set up a connection or network, connect to a network, and diagnose and repair network problems. To use operating system controls: 1.

From the Start screen, type control panel, and then select Control Panel. Panel.

2.

Select Network and Internet, Internet, and then select Network and Sharing Center. Center.

For more information, from the Start screen, type help, and then select Help and Support. Support.

Conn Co nnec ecti ting ng to a wir wirel eles ess s netw networ ork k

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Sharing data and drives and accessing software When your computer is part of a network, you are not limited to using only the information that is stored in your computer. Network computers can exchange software and data with each other. NOTE:

When a disc like a DVD movie or game is copy-protected, it cannot be shared.

To share folders or content on the same network: 1.

From the Windows desktop, open File Explorer. Explorer.

2.

From This PC, PC, click a folder with content you want to share. Select Share Share from  from the navigation bar at the top of the window, and then click Specific people. people.

3.

Type a name in the File Sharing box, Sharing box, and then click Add Add..

4.

Click Share  and then follow the on-screen instructions. instructions. Share and

To share drives on the same network: 1.

From the Windows desktop, right-click the network status icon in the notification area, at the far right of the taskbar.

2.

Select Open Network and Sharing Center. Center .

3.

Under View your active networks, networks, select an active network.

4.

Select Change advanced sharing settings to settings to set sharing options for privacy, network discovery, file and printer sharing or other network options.

Using a WLAN With a WLAN device, you can access a wireless local area network (WLAN), which is composed of other computers and accessories that are linked by a wireless router or a wireless access point. NOTE: ●



The terms wireless router  and  and wireless access point  are  are often used interchangeably.

 A large-scale WLAN, such as a corporate corporate or or public WLAN, typically typically uses wireless wireless access points that can accommodate a large number of computers and accessories and can separate critical network functions.  A home or small small office WLAN typically typically uses a wirele wireless ss router, which allows several several wireless and wired computers to share an Internet connection, a printer, and files without requiring additional pieces of hardware or software.

To use the WLAN device in your computer, you must connect to a WLAN infrastructure (provided through a service provider or a public or corporate network).

Using an Internet service provider When you are setting up Internet access in your home, you must establish an account with an Internet service provider (ISP). To purchase Internet service and a modem, contact a local ISP. The ISP will help set up the modem, install a network cable to connect your wireless router to the modem, and test the Internet service. NOTE: Your ISP will give you a user ID and a password to use for Internet access. Record this information and store it in a safe place.

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Chap Chapte terr 3 Conn Connec ecti ting ng to a ne netw twor ork k

 

Setting up a WLAN To set up a WLAN and connect to the Internet, you need the following equipment: ●

 A broadband broadband modem (either DSL or cable) (1) (1) and  and high-speed Internet service purchased from an Internet service provider 



 A wireless router router (2) (2) (purchased  (purchased separately)



 A wireless computer computer (3)

NOTE: Some modems have a built-in wireless router. Check with your ISP to determine what type of modem you have. The illustration below shows an example of a wireless network installation that is connected to the Internet.

 As your network network grows, additional additional wireless and and wired computers computers can be be connected to the network to access the Internet. For help in setting up your WLAN, see the information provided by your router manufacturer or your ISP.

Configuring a wireless router For help in configuring a wireless router, see the information provided by your router manufacturer or your ISP. NOTE: It is recommended that you initially connect your new wireless computer to the router by using the network cable provided with the router. When the computer successfully connects to the Internet, disconnect the cable, and access the Internet through your wireless network.

Protecting your WLAN When you set up a WLAN or access an existing WLAN, always enable security features to protect your network from unauthorized access. WLANs in public areas (hotspots) like coffee shops and airports may not provide any security. If you are concerned about the security of your computer when connected to a hotspot, limit your network activities to email that is not confidential confidential and basic Internet surfing. Wireless radio signals travel outside the network, so other WLAN devices can pick up unprotected signals. Take the following precautions to protect your WLAN: ●

Use a firewall.  A firewall checks checks information and and requests requests that are sent to your network, network, and discards discards any suspicious items. Firewalls are available in both software and hardware. Some networks use a combination combinatio n of both types.



Use wireless encryption.

Conn Co nnec ecti ting ng to a wir wirel eles ess s netw networ ork k

21

 

Wireless encryption uses security settings to encrypt and decrypt data that is transmitted over the network. For more information, from the Start screen, type help, and then select Help and Support.. Support

Connecting to a WLAN To connect to the WLAN, follow these steps: 1.

Be sure that the WLAN device is on.

2.

From the Start screen, point to the far-right upper or lower corner of the screen to display the charms.

3.

Select Settings Settings,, and then click the network status icon.

4.

Select your WLAN from the list.

5.

Click Connect Connect.. If the WLAN is a security-enabled WLAN, you are prompted to enter a security code. Type the code, and then click Sign in to in to complete the connection. NOTE:

If no WLANs are listed, you may be out of range of a wireless router or access point.

NOTE: If you do not see the WLAN you want to connect to, from the Windows desktop, rightclick the network status icon, and then select Open Network and Sharing Center. Center . Click Set up a new connection or network. network. A list of options is displayed, allowing you to manually search for and connect to a network or to create a new network connection. 6.

Follow the on-screen instructions to complete the connection.

 After the connection connection is made, made, place the mouse mouse pointer over the network network status icon in the notification area, at the far right of the taskbar, to verify the name and status of the connection. connection. NOTE: The functional range (how far your wireless signals travel) depends on WLAN implementation, router manufacturer, and interference from other electronic devices or structural barriers such as walls and floors.

Using Bluetooth wireless devices (select models only)  A Bluetooth device device provides provides short-range short-range wireless communication communications s that replace the the physical cable cable connections connection s that traditionally traditionally link electronic devices such as the following: ●

Computers (desktop, notebook, PDA)



Phones (cellular, cordless, smart phone)



Imaging devices (printer, camera)



 Audio devices (headset, (headset, speakers) speakers)



Mouse

Bluetooth devices provide peer-to-peer peer-to-peer capability capability that allows you to set up a PAN of Bluetooth devices. For information about configuring and using Bluetooth devices, see the Bluetooth software Help.

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Chap Chapte terr 3 Conn Connec ecti ting ng to a ne netw twor ork k

 

Connecting to a wired network Connecting to a local area network (LAN) Use a LAN connection if you want to connect the computer directly to a router in your home (instead of working wirelessly), or if you want to connect to an existing network at your office. Connecting to a LAN requires an 8-pin, RJ-45 (network) cable. To connect the network cable, follow these steps: 1. Plug the network cable into the network jack (1) (1) on  on the computer. 2.

Plug the other end of the network cable into a network wall jack (2) (2) or  or router. NOTE: If the network cable contains noise suppression circuitry (3) (3),, which prevents interference from TV and radio reception, orient the circuitry end of the cable toward the computer.

Conn Co nnec ecti ting ng to a wir wired ed ne netw twor ork k

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4

Enjoying entertainment features Use your HP computer as an entertainment hub to socialize via the webcam, enjoy and manage your music, and download and watch movies. Or, to make your computer an even more powerful entertainment center, connect external devices like a monitor, projector, or TV, or speakers and headphones.

Multimedia features Here are some of the entertainment features on your computer. NOTE:

Your computer may look slightly different from the illustration in this section.

Component

Description

(1)

 

Internal microphones (2)

Record sound.

(2)

 

Webcam light

On: The webcam is in use.

(3)

 

Webcam

Records video and captures photographs. Some models allow you to video conference and chat online using streaming video. From the Start screen, type camera, and then select Camera from the list of applications. Camera from

(4)

 

Speakers (2)

Produce sound.

(5)

 

Optical drive

Depending on your computer model, reads an optical disc or reads and writes to an optical disc.

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Chapte Chapterr 4 Enjoyi Enjoying ng enter entertai tainm nment ent featur features es

 

Component

Description NOTE: For disc compatibility information, go to the Help and Support web page (see More HP resources on page 3). 3 ). Follow the web page instructions to select your computer model. Select Drivers & Downloads, Downloads, and then follow the onscreen instructions.

(6)

USB 3.0 ports (2)

Each USB 3.0 port connects an optional USB device, such as a keyboard, mouse, external drive, printer, scanner or USB hub.

(7)

 Audio-out (headphone)/Audio-in (microphone) jack

Connects optional powered stereo speakers, headphones, earbuds, a headset, or a television audio cable. Also connects an optional headset microphone. This jack does not support optional microphone-only devices. WARNING To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds, or a headset. For additional safety information, refer to the Regulatory, Safety, and Environmental Notices . To access this guide, from the Start screen, type support, and then select the HP Support Assistant app. Assistant app. NOTE: When a device is connected to the jack, the computer speakers are disabled. NOTE: Be sure that the device cable has a 4-conductor connector that supports both audio-out (headphone) and audio-in (microphone).

(8)

 

Memory card reader

Reads optional memory cards that store, manage, share, or access information. To insert a card: Hold the card label-side up, with connectors facing the slot, insert the card into the slot, and then push in on the card until it is firmly seated. To remove a card: Press in on the card it until it pops out.

(9)

US USB B 3.0 3.0 ch char argi ging ng (p (po owe were red) d) port ort

Con Connect nects s an an o opt ptio iona nall U USB SB devic evice, e, such such as a keyb keyboa oard rd,, mouse, external drive, printer, scanner or USB hub. Standard USB ports will not charge all USB devices or will charge using a low current. Some USB devices require power and require you to use a powered port. NOTE: USB charging ports can also charge select models of cell phones and MP3 players, even when the computer is off.

(10)

HDMI port

Connects an optional video or audio device, such as a highdefinition television, any compatible digital or audio component, or a high-speed HDMI device.

Mul ulti time med dia fe featu turres

25

 

Using the webcam The computer has an integrated webcam that records video and captures photographs. Some models may allow you to video conference and chat online using streaming video. ▲

To start the webcam, from the Start screen, type camera, and then select Camera Camera from  from the list of application applications. s.

For details about using the webcam, go to Help and Support. From the Start screen, type help, and then select Help and Support. Support.

Using audio On your computer, you can play music CDs, download and listen to music, stream audio content from the web (including radio), record audio, or mix audio and video to create multimedia. To enhance your listening enjoyment, attach external audio devices such as speakers or headphones.

Connecting speakers You can attach wired speakers to your computer by connecting them to a USB port or to the audioout (headphone) jack on your computer or on a docking station. To connect wireless speakers to your computer, follow the device manufacturer's manufacturer's instructions. To connect high-definition speakers to the computer, see Setting up HDMI audio on page 28 28.. Before connecting speakers, speakers, lower tthe he volume setting.

Connecting headphones and microphones You can connect wired headphones or headsets to the audio-out (headphone)/audio-in (microphone)  jack on your computer. Many Many headsets with integrated microphones microphones are commercially commercially available. available. To connect wireless  headphones  headphones or headsets to your computer, follow the device manufacturer's instructions. WARNING To reduce the risk of personal injury, lower the volume setting before putting on headphones, earbuds, or a headset. For additional safety information, see the Regulatory, Safety and Environmental Notices . To access this guide, from the Start screen, type support, and then select the HP Support Assistant app. Assistant app.

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Using Beats Audio Beats Audio is an enhanced audio feature that provides a deep, controlled bass while maintaining a clear sound. You can experience Beats Audio through the computer's internal speakers, through external speakers connected to a USB port, or through Beats Audio headphones connected to the headphone jack.

Accessing Beats Audio Control Panel Use Beats Audio Control Panel to view and manually control audio and bass settings. From Start screen, type control panel, select Control Panel, Panel, select Hardware and Sound, Sound, ▲ and then select Beats Audio Control Panel. Panel.

Enabling and disabling Beats Audio ▲

To enable or disable Beats Audio, press the fn key fn key in combination with the b key.

Testing your audio features To check the audio functions on your computer, follow these steps: 1.

From the Start screen, type control panel, and then select Control Panel. Panel.

2.

Select Hardware and Sound, Sound, and then select Sound Sound..

3.

When the Sound window opens, select the Sounds Sounds tab.  tab. Under Program Events, Events, select any sound event, such as a beep or alarm, and then click Test Test.. You should hear sound through the speakers or through connected headphones.

To check the recording functions on your computer, follow these steps: 1.

From the Start screen, type sound, and then select Sound Recorder. Recorder.

2.

Click Start Recording and Recording and speak into the microphone.

3.

Save the file to your desktop.

4.

Open a multimedia program and play the recording.

To confirm or change the audio settings on your computer, follow these steps: 1.

From the Start screen, type control panel, and then select Control Panel. Panel.

2.

Select Hardware and Sound, Sound, and then select Sound Sound..

Using video Your computer is a powerful video device that enables you to watch streaming video from your favorite websites and download video and movies to watch on your computer when you are not connected to a network. To enhance your viewing enjoyment, use the high-definition multimedia interface (HDMI) port, which allows you to connect a high-definition monitor or TV. IMPORTANT: Be sure that the external device is connected to the correct port on the computer, using the correct cable. Check the device manufacturer's manufacturer's instructions.

Using video

27

 

Connecting video devices by using an HDMI cable NOTE:

To connect an HDMI device to your computer, you need an HDMI cable, sold separately.

To see the computer screen image on a high-definition TV or monitor, connect the high-definition device according to the following f ollowing instructions. 1.

Connect one end of the HDMI cable to the HDMI port on the computer.

2.

Connect the other end of the cable to the high-definition TV or monitor.

3.

Press f4 f4 to  to alternate the computer screen image between 4 display states: ●







PC screen only: View only: View the screen image on the computer only. Duplicate: View the screen image simultaneously on both the computer and the external Duplicate: View device. Extend: View the screen image extended across both the computer and the external Extend: View device. Second screen only: View only: View the screen image on the external device only.

Each time you press f4, f4, the display state changes. NOTE: For best results, especially if you choose the “Extend” option, adjust the screen resolution of the external device, as follows. From the Start screen, type control panel, and then select Control Panel. Panel. Select Appearance and Personalization. Personalization. Under Display Display,, select Adjust screen resolution. resolution.

Setting up HDMI audio HDMI is the only video interface that supports high-definition video and audio. After you connect an HDMI TV to the computer, you can then turn on HDMI audio by following these steps: 1.

From the Windows desktop, right-click the Speakers Speakers icon  icon in the notification area, at the far right devices. of the taskbar, and then select Playback devices.

2.

On the Playback Playback tab,  tab, select the name of the digital output device.

3.

Click Set Default, Default, and then click OK OK..

To return the audio stream to the computer speakers:

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Chapte Chapterr 4 Enjoyi Enjoying ng enter entertai tainm nment ent featur features es

 

1.

From the Windows desktop, right-click the Speakers Speakers icon  icon in the notification area, at the far right of the taskbar, and then click Playback devices. devices.

2.

On the Playback tab, click Speakers Speakers..

3.

Click Set Default, Default, and then click OK OK..

Discovering and connecting to Miracast-compatible wireless displays (select models only) To discover and connect to Miracast-com Miracast-compatible patible wireless displays without leaving your current apps, follow the steps below. To open Miracast: ▲

Point to the upper-right or lower-right corner of the Start screen to display the charms, click Devices,, click Project Devices Project,, and then follow the on-screen instructions. instructions.  – or –  On select computer models, from the Start screen, click the HP Quick Access to Miracast icon, Miracast icon, and then follow the on-screen instructions.

Using video

29

 

5

Navigating the screen You can navigate the computer screen in the following ways: ●

Touch gestures on the TouchPad and (on select models) the touch screen



Keyboard and mouse

Touch gestures can be used on your computer's TouchPad or on a touch screen (select models only). NOTE:  An external USB USB mouse (purchased (purchased separately) separately) can be connected to one of the USB ports on the computer. Select computer models have special action keys or hot key functions on the keyboard to perform routine tasks. Some computer models may also have an integrated numeric keypad.

Using the TouchPad and gestures The large TouchPad allows you to navigate the computer screen and control the pointer by using simple finger movements. You can customize the touch gestures by changing settings, button configurations, click speed, and pointer options. You can also view demonstrations of TouchPad gestures. Panel, and then select Hardware and From the Start screen, type control panel, select Control Panel, Sound.. Under Devices and Printers, Sound Printers, select Mouse Mouse.. TIP: Use the left and right buttons on the TouchPad as you would use the corresponding buttons on an external mouse. NOTE:

30

TouchPad gestures are not supported in all apps.

Chap Chapte terr 5 Navi Naviga gati ting ng th the e scre screen en

 

Tapping To make an on-screen selection, use the tap function on the TouchPad. ●

Point to an item on the screen, and then tap one finger on the TouchPad zone to make a selection. Double-tap Double-tap an item to open it.

Us Usin ing g tthe he To Touc uchP hPad ad an and d ges gestu ture res s

31

 

Scrolling Scrolling is useful for moving up, down, or sideways on a page or image. ●

32

Place two fingers slightly apart on the TouchPad zone and then drag them up, down, left, or right.

Chap Chapte terr 5 Navi Naviga gati ting ng th the e scre screen en

 

2-finger pinch zoom 2-finger pinch zoom allows you to zoom out or in on images or text. ●



Zoom out by placing two fingers apart on the TouchPad zone and then moving your fingers together. Zoom in by placing two fingers together on the TouchPad zone and then moving your fingers apart.

Us Usin ing g tthe he To Touc uchP hPad ad an and d ges gestu ture res s

33

 

2-finger click 2-finger click allows you to make menu selections for an object on the screen. NOTE: ●

34

Using 2-finger click is the same action as using right-click with the mouse.

Place two fingers on the TouchPad zone and press down to open the options menu for the selected object.

Chap Chapte terr 5 Navi Naviga gati ting ng th the e scre screen en

 

Rotating (select models only) Rotating allows you to turn items such as photos. ●

Place two separated fingers on the TouchPad zone. Move both fingers in an arching motion while maintaining uniform separation. A clockwise arching motion initiates a right rotation and a counter-clockwise counter-clo ckwise motion initiates a left rotation.

NOTE: Rotate is intended for specific apps where you can manipulate an object or image. Rotate may not be functional for all apps.

Us Usin ing g tthe he To Touc uchP hPad ad an and d ges gestu ture res s

35

 

Close an app ●

36

Place 3 fingers on the center of the TouchPad zone and swipe your fingers all the way down to the bottom of the TouchPad until the app is closed.

Chap Chapte terr 5 Navi Naviga gati ting ng th the e scre screen en

 

Edge swipes Edge swipes allow you to perform tasks such as changing settings and finding or using apps.

Display and select a charm With the charms, you can search, share, start apps, access devices, or change settings. 1.

With your finger, swipe from the right side of the TouchPad.

2.

Scroll up or down to switch between the charms, and then select the charm you want to open.

 – or –  1.

With your finger, press down in the middle of the right control zone to display the charms.

Us Usin ing g tthe he To Touc uchP hPad ad an and d ges gestu ture res s

37

 

2.

38

Scroll up or down to switch between the charms, and then select the charm you want to open.

Chap Chapte terr 5 Navi Naviga gati ting ng th the e scre screen en

 

Reveal and select open apps 1.

With your finger, press down in the middle of the left control zone to display the open apps.

2.

Swipe up or down to scroll between the open apps, and then select the app you want to open.

Us Usin ing g tthe he To Touc uchP hPad ad an and d ges gestu ture res s

39

 

Display the Customize icon The top-edge swipe allows you to display the Customize icon at the bottom of the Start screen. Customize allows you to move, resize, pin and unpin apps. IMPORTANT: ●

40

When an app is active, the top-edge gesture varies depending on the app.

Swipe your finger gently from the top edge of the TouchPad zone to reveal the Customize Customize icon.  icon.

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Switch between open apps The left-edge swipe accesses your recently opened apps so that you can switch between them quickly. ●

Swipe your finger gently from the left edge of the TouchPad.

Us Usin ing g tthe he To Touc uchP hPad ad an and d ges gestu ture res s

41

 

Using touch screen gestures (select models only)  A touch screen screen computer allows allows you to control control items on the screen directly directly with your fingers. fingers. TIP: On touch screen computers, you can perform the gestures on the screen or on the TouchPad. You can also perform on-screen actions with the keyboard and mouse.

One-finger slide The one-finger slide is mostly used to pan or scroll through lists and pages, but you can use it for other interactions, interactions, too, such as moving an object. ●

To scroll across the screen, lightly slide one finger across the screen in the direction you want to move. NOTE: When many apps are displayed on the Start screen, you can slide your finger to move the screen left or right.



42

To drag, press and hold an object, and then drag the object to move it.

Chap Chapte terr 5 Navi Naviga gati ting ng th the e scre screen en

 

Tapping To make an on-screen selection, use the tap function. ●

Use one finger to tap an object on the screen to make a selection. Double-tap an item to open it.

Using Usi ng touch touch screen screen ge gestu stures res ((sel select ect mode models ls only) only)

43

 

2-finger pinch zoom 2-finger pinch zoom allows you to zoom out or in on images or text.

44



Zoom out by placing two fingers apart on the screen and then moving your fingers together.



Zoom in by placing two fingers together on the screen and then moving your fingers apart.

Chap Chapte terr 5 Navi Naviga gati ting ng th the e scre screen en

 

Rotating Rotating allows you to turn items such as photos. ●

 Anchor the forefinger of of your left hand on the object object you want to rotate. rotate. Using your right right hand, slide your forefinger around in a sweeping motion from 12 o’clock to 3 o’clock. To reverse the rotation, move your forefinger from 3 o’clock to 12 o’clock.

NOTE: Rotate is intended for specific apps where you can manipulate an object or image. Rotate may not be functional for all apps.

Using Usi ng touch touch screen screen ge gestu stures res ((sel select ect mode models ls only) only)

45

 

Edge swipes With edge swipes you can perform tasks such as changing settings and finding or using apps.

Right-edge swipe The right-edge swipe reveals reveals the charms, which let you search, share, start apps, access devices, or change settings. ●

Gently charms.swipe your finger inward from the right edge of the display onto the screen to reveal the

Left-edge swipe The left-edge swipe reveals your open apps so that you can switch to them quickly. ●

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Gently swipe your finger inward from the left edge of the display to switch between apps. Without lifting your finger, swipe back toward the left edge to reveal all open apps.

Chap Chapte terr 5 Navi Naviga gati ting ng th the e scre screen en

 

Top-edge swipe and bottom-edge swipe The top-edge swipe or bottom-edge swipe displays app command options that allow you to customize apps. IMPORTANT: ●

When an app is open, the top-edge gesture varies depending on the app.

Gently swipe your finger from the top edge or the bottom edge to reveal the app command options.

Using the keyboard and mouse The keyboard and mouse allow you to type, select items, scroll and to perform the same functions as you do using touch gestures. The keyboard also allows you to use action keys and hot keys to perform specific functions. TIP:

The Windows key

on the keyboard allows you to quickly return to the Start screen from

an open app or the Windows desktop. Pressing the Windows key again will return you to the previous screen. NOTE: Depending on the country or region, your keyboard may have different keys and keyboard functions than those discussed in this section.

Using the keys You can quickly access information or perform functions by using certain keys and key combinations. combinations.

Using the action keys  An action key performs performs an assigned assigned function. function. The icon on on each of the f1 through f1 through f4 f4 keys,  keys, the f5 f5 key  key f12 keys illustrates the assigned function for that key. (select models only), and the f6 through f6 through f12 keys To use an action key function, press and hold the key. CAUTION: Use extreme care when making changes in Setup Utility (BIOS). Errors can prevent the computer from operating properly.

Usin Using g th the e keyb keyboa oard rd an and d mous mouse e

47

 

The action key feature is enabled at the factory. You can disable this feature in Setup Utility (BIOS). See Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) on page 69  for instructions on opening Setup Utility (BIOS), and then follow the instructions at the bottom of the screen.  After you have have disabled the the action key feature, feature, you can still perform perform each each function by pressing pressing the fn key in combination with the appropriate action key. Icon

K ey

Description

f1

Opens Help and Support, which provides tutorials, information about the Windows operating system and your computer, answers to questions, and updates to your computer. Help and Support also provides automated troubleshooting tools and access to support.

f2

Decreases the screen brightness incrementally as long as you hold down the key.

f3

Increases the screen brightness incrementally as long as you hold down the key.

f4

Switches the screen image between display devices connected to the system. For example, if a monitor is connected to the computer, repeatedly pressing this key alternates the screen image from the computer display to the monitor display to a simultaneous display on both the computer and the monitor.

f5

On select models, turns the keyboard backlight feature off or on. NOTE:

To conserve battery power, turn off this feature.

f6

Mutes or restores speaker sound.

f7

Decreases speaker volume incrementally as long as you hold down the key.

f8

Increases speaker volume incrementally as long as you hold down the key.

f9

Plays the previous track of an audio CD or the previous section of a DVD or a BD.

f10

Begins, pauses, or resumes playback of an audio CD, a DVD, or a BD.

f11

Plays the next track of an audio CD or the next section of a DVD or a BD.

f12

Turns the airplane mode and wireless feature on or off. NOTE:  A wireless network must be set up before a wireless connection is possible.

Using Windows shortcut keys Windows provides shortcuts so that you can perform actions quickly. Press the Windows key alone or in combination with a specific key to perform a designated action.

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Using the hot keys  A hot key is a combination combination of the fn fn key  key and the esc esc key  key or the b key. To use a hot key: ▲

Briefly press the fn key, fn key, and then t hen briefly press the second key of the combination.

Using the integrated numeric keypad The computer includes an integrated numeric keypad, and it also supports an optional external numeric keypad or an optional external keyboard that includes a numeric keypad. For more details about the integrated numeric keypad, see Keys on page 16. 16. Component

Description

num lock k lock ke ey

Controls the function of the integrated numeric keypad. Press the key to alternate between the standard numeric function found on an external keypad (this function is turned on at the factory) and the navigational function (indicated by the directional arrows on the keys). NOTE: The keypad function that is active when the computer is turned off is reinstated when the computer is turned back on.

Integrated numeric keypad

Set at the factory to function like an external numeric keypad. To alternate between this numeric function and the navigational function (indicated by the directional arrows on the keys), press the num lock key. lock key.

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6

Managing power Your computer can operate on either battery power or external power. When the computer is running on battery power only and an AC power source is not available to charge the battery, it is important to monitor conserve theand battery charge.power Your computer supportsperformance an optimal power plan towith manage how yourand computer uses conserves so that computer is balanced power conservation.

Initiating Sleep and Hibernation Microsoft® Windows has two power-saving power-saving states, Sleep and Hibernation. ●



Sleep—The Sleep state is automatically initiated after a period of inactivity when running on battery power or on external power. Your work is saved to memory, allowing you to resume your work very quickly. You can also initiate Sleep manually. For more information, see Manually initiating and exiting Sleep on page 51. 51 . Hibernation—The Hibernation —The Hibernation state is automatically initiated if the battery reaches a critical level. In the Hibernation state, your work is saved to a hibernation file and the computer powers down. NOTE: You can manually initiate Hibernation. See Manually initiating and exiting Sleep on page 51 and 51 and Manually initiating and exiting Hibernation (select models only) on page 51 51..

CAUTION: To reduce the risk of possible audio and video degradation, loss of audio or video playback functionality, functionality, or loss of information, do not initiate Sleep while reading from or writing to a disc or an external media card. NOTE: You cannot initiate any type of networking connection or perform any computer functions while the computer is in the Sleep state or in Hibernation.

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Manually initiating and exiting Sleep You can initiate Sleep in any of the following ways: ●



Close the display. From the Start screen, point to the upper-right or lower-right corner of the screen to reveal the charms. Click Settings Settings,, click the Power Power icon,  icon, and then click Sleep Sleep..

To exit Sleep: ●

Briefly press the power button.



If the display is closed, open the display.



Press a key on the keyboard.



Tap or swipe the TouchPad.

When the computer exits Sleep, the power lights turn on and your work returns to the screen. NOTE: If you have set a password to be required on wakeup, you must enter your Windows password before the computer will return to the screen.

Manually initiating and exiting Hibernation (select models only) You can enable user-initiated Hibernation and change other power settings and timeouts using Power Options. 1.

From the Start screen, type power options, then select Power options. options.

2.

In the left pane, click Choose what the power button does. does.

3.

Click Change Settings that are currently unavailable. unavailable .

4.

In the When I press the power button area, button area, select Hibernate Hibernate..

5.

Click Save changes. changes.

When the computer exits Hibernation, the power lights turn on and your work returns to the screen. NOTE: If you have set a password to be required on wakeup, you must enter your Windows password before your work will return to the screen.

Setting password protection on wakeup

To set the computer to prompt for a password when the computer exits Sleep or Hibernation, follow these steps: 1.

From the Start screen, type power options, then select Power options. options.

2.

In the left pane, click Require a password on wakeup. wakeup.

3.

Click Change Settings that are currently unavailable. unavailable .

4.

Click Require a password (recommended). (recommended). NOTE: If you need to create a user account password or change your current user account password , and then follow the on-screen password, click Create or change your user account password, instructions. If you do not need to create or change a user account password, go to step 5.

5.

Click Save changes. changes.

In Init itia iati ting ng Sle Sleep ep and and Hib Hiber erna nati tion on

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Using the power meter and power settings The power meter is located on the Windows desktop. The power meter allows you to quickly access power settings and view the remaining battery charge. ●



To reveal the percentage of remaining battery charge and the current power plan, on the Windows desktop, point over the power meter icon. To use Power Options, click the power meter icon and select an item from the list. From the Start screen, you can also type power options, and then select Power Options. Options.

Different power meter icons indicate whether the computer is running on battery or external power. The icon also reveals a message if the battery has reached a low or critical battery level.

Running on battery power When a charged battery is in the computer and the computer is not plugged into external power, the computer runs on battery power. If the computer has a charged battery installed and the AC adapter is disconnected from the computer, the computer automatically switches to battery power and the screen brightness decreases decreases to conserve battery life. The battery in the computer slowly discharges when the computer is off and unplugged from external power. Computer battery life varies, depending on power management settings, programs running on the computer, screen brightness, external devices connected to the computer, and other factors.

Removing a user-replaceable battery WARNING To reduce potential safety issues, use only the user-replaceable battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP. CAUTION: Removing a user-replaceable battery that is the sole power source for the computer can cause loss of information. To prevent loss of information, save your work or shut down the computer through Windows before removing the battery. 1.

Turn the computer upside down on a flat surface.

2.

Slide the battery lock (1) to (1) to unlock the battery, and then slide the battery release latch (2) (2) to  to release the battery. NOTE:

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The battery release latch automatically returns to its original position.

Chap Chapte terr 6 Ma Mana nagi ging ng powe power  r 

 

3.

Pivot the battery upward (3) (3) and  and remove it from the computer (4) (4)..

Finding battery information To monitor the status of your battery, or if the battery is no longer holding a charge, run Battery Check in HP Support Assistant. To access battery information, information, from the Start screen, type support, select Assistant app, and then select Battery and performance. performance. the HP Support Assistant app, HP Support Assistant provides the following tools and information about the battery: ●

Battery test



Information about battery types, specifications, life cycles, and capacity

Conserving battery power Tips for conserving battery power and maximizing battery life: ●

Lower the brightness on the display.



Select the Power saver setting saver setting in Power Options.







Remove a user-replaceable battery from the computer if it will not be used or charged for more than 2 weeks. Turn off wireless devices when you are not using them. Disconnect unused external devices that are not plugged into an external power source, such as an external hard drive connected to a USB port.



Stop, disable, or remove any external media cards that you are not using.



Before you leave your work, initiate Sleep or shut down the computer.

Identifying low battery levels When a battery that is the sole power source for the computer reaches a low or critical battery level, the following behavior occurs: ●

The battery light (select models only) indicates a low or critical battery level.

Runn Ru nnin ing g on on bat batte tery ry po powe werr

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 – or –  ●

The power meter icon on the Windows desktop shows a low or critical battery notification. NOTE: For additional information about the power meter, see Using the power meter and power settings on page 52. 52.

The computer takes the following actions for a critical battery level: ●

If Hibernation is disabled and the computer is on or in the Sleep state, the computer remains



briefly in the Sleep state, and then shuts down and loses any unsaved information. information. If Hibernation is enabled and the computer is on or in the Sleep state, the computer initiates Hibernation.

Resolving a low battery level Resolving a low battery level when external power is available ●

Connect an AC adapter.



Connect an optional docking or expansion device.



Connect an optional power adapter purchased as an accessory from HP.

Resolving a low battery level when no power source is available Save your work and shut down the computer.

Resolving a low battery level when the computer cannot exit Hibernation When the computer lacks sufficient power to exit Hibernation, Hibernation, follow these steps: 1.

Replace the discharged user-replaceable battery with a charged battery, or connect the AC adapter to the computer and to external power.

2.

Exit Hibernation by pressing the power button.

Storing a user-replaceable battery CAUTION: To reduce the risk of damage to a battery, do not expose it to high temperatures for extended periods of time. If a computer will be unused and unplugged from external power for more than 2 weeks, remove the battery and store it separately in a cool, dry place to prolong the battery charge.  A stored battery battery should be checked every every 6 months. If the capacity capacity is less than 50 percent, recharge recharge the battery before returning it to storage.

Disposing of a user-replaceable battery WARNING To reduce the risk of fire or burns, do not disassemble, crush, or puncture; do not short external contacts; do not dispose of in fire or water. See the Regulatory, Safety and Environmental Notices  for  for proper battery disposal. To access this guide, from the Start screen, type support, and then select the HP Support Assistant app. Assistant app.

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Replacing a user-replaceable battery Battery Check in HP Support Assistant notifies you to replace the battery when an internal cell is not charging properly or when the battery storage capacity has reached a weak condition. If the battery is possibly covered by an HP warranty, instructions include a warranty ID. A message refers you to the HP website for more information about ordering a replacement battery.

Running on external AC power For information about connecting to AC power, refer to the Setup Instructions  poster  poster provided in the computer box. The computer does not use battery power when the computer is connected to AC external power with an approved AC adapter or an optional docking/expansion device. WARNING To reduce potential safety issues, use only the AC adapter provided with the computer, a replacement AC adapter provided by HP, or a compatible AC adapter purchased from HP. Connect the computer to external AC power under any of the following conditions: WARNING

Do not charge the computer battery while you are onboard aircraft.



When charging or calibrating a battery



When installing or modifying system software



When writing information to a disc (select models only)



When running Disk Defragmenter on computers with internal hard drives



When performing a backup or recovery

When you connect the computer to external AC power: ●

The battery begins to charge.



The screen brightness increases.



The power meter icon on the Windows desktop changes appearance.

When you disconnect external AC power, the following events occur: ●

The computer switches to battery power.



The screen brightness automatically decreases decreases to save battery life.



The power meter icon on the Windows desktop changes appearance.

Troubleshooting power problems Test the AC adapter if the computer exhibits any of the following symptoms when it is connected to  AC power: ●

The computer does not turn on.



The display does not turn on.



The power lights are off.

To test the AC adapter:

Runn Ru nnin ing g on ex exte tern rnal al AC po powe werr

 

1.

Shut down the computer.

2.

Connect the AC adapter to the computer, and then plug it into an AC outlet.

3.

Turn on the computer. ●





If the power lights turn on , the AC adapter is working properly. If the power lights remain off , check the connection from the AC adapter to the computer and the connection from the AC adapter to the AC outlet to be sure that the connections are secure. If the connections are secure and the power lights remain off , the AC adapter is not functioning and should be replaced.

Contact support for information about obtaining a replacement AC power adapter.

HP CoolSense HP CoolSense

automatically automaticall y detects when the computer is not on a horizontal surface and

adjusts performance and fan settings to keep the surface temperature of your computer at the optimum level of comfort. When HP CoolSense is off, the position of the computer is not detected and the performance and fan options remain at the factory setting. As a result, the surface temperature of the computer might be higher than it would be with HP CoolSense on. To turn CoolSense off or on, follow these steps: ▲

From the Start screen, type coolsense, and then select HP CoolSense. CoolSense.

Refreshing your software content with Intel Smart Connect Technology (select models only) When the computer is in the Sleep state, Intel® Smart Connect Technology periodically periodically causes the computer to exit Sleep. If a network connection is available, Smart Connect updates open apps such as your email inboxes, social network sites, and news pages and then returns the computer to the Sleep state. Smart Connect also syncs content that you have created offline, such as emails. When the computer exits Sleep, you have immediate access to your updated information. ▲

To enable this feature or manually adjust the settings, from the Start screen, type smart, and then select Intel® Smart Connect Technology.

Shutting down (turning off) the computer CAUTION: Unsaved information is lost when the computer shuts down. Be sure to save your work before shutting down the computer. The Shut down command closes all open programs, including the operating system, and then turns off the display and computer. Shut down the computer under any of the following conditions:

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When you need to replace the battery or access components inside the computer  When you are connecting an external hardware device that does not connect to a USB or video port When the computer will be unused and disconnected from external power for an extended period

 Although you you can turn off the the computer with with the power button, button, the recommended recommended procedure procedure is to use the Windows Shut down command: NOTE: If the computer is in the Sleep state or in Hibernation, you must first exit Sleep or Hibernation before shutdown is possible by briefly pressing the power button. 1.

Save your work and close all open programs.

2.

From the Start screen, point to the upper-right or lower-right corner of the screen to reveal the charms.

3.

Click Settings Settings,, click the Power Power icon,  icon, and then click Shut down. down.  – or –  Start button  button in the lower-left corner of the screen, select Shut down or sign out, out , Right-click the Start and then select Shut down. down.

If the computer is unresponsive and you are unable to use the preceding shutdown procedures, try the following emergency procedures in the sequence provided: Press ctrl+ ctrl+alt+ alt+delete, delete, click the Power Power icon,  icon, and then select Shut Down. Down. ● ●

Press and hold the power button for at least 5 seconds.



Disconnect the computer from external power.



On models with a user-replaceable battery, remove the battery.

Hybrid Graphics and AMD Dual Graphics (select models only) Select computers are equipped with either the Hybrid Graphics feature or the AMD Dual Graphics feature. NOTE:

To determine whether Hybrid Graphics or AMD Dual Graphics is installed on your computer,

see your notebook graphics processor configuration and software Help. Both Hybrid Graphics and AMD Dual Graphics offer two modes for processing graphics: ●



High Performance mode—Applications assigned to this mode run on the higher-performance graphics processing unit (GPU) for optimal performance. Power Saving mode—Applications assigned to this mode run on the lower-performance GPU to conserve battery power.

Using Hybrid Graphics (select models only) The Hybrid Graphics feature allows an application to run in either High Performance mode or Power Saving mode, based on the application’s graphics-processing demands. Typically, 3D and gaming applications run on the higher-performance GPU, and applications with lightweight graphicsprocessing demands run on the lower-performance GPU. You can change the mode an application uses (High Performance or Power Saving) through the Hybrid Graphics control panel.

Hybrid Hybr id Graph Graphics ics a and nd AMD AMD Dual Dual Graphics Graphics (select (select models models only)

 

NOTE:

Due to hardware limitations, some applications can be run in only one of the two modes.

For more information, see your Hybrid Graphics software Help.

Using AMD Dual Graphics (select models only) The AMD Dual Graphics feature allows the AMD accelerated processing unit (APU) and the discrete  AMD graphics graphics card to work together. together. When When AMD Dual Graphics Graphics is enabled, enabled, graphics graphics performance performance improves the versions performance using one of the graphics devices. This improvement applies to over DirectX 10 oravailable 11 (DX10 and only DX11) applications operating in full-screen mode. In windowed mode or when running non-DX10/11 applications, the system operates in a manner similar to Hybrid Graphics. For more information, see the AMD Dual Graphics software Help.

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7

Maintaining your computer It is important to perform regular maintenance to keep your computer in optimal condition. This chapter provides information about improving the performance of your computer by running tools such as Disk and Disk It alsocomputer, provides and information about updating your programs andDefragmenter drivers, instructions for Cleanup. cleaning your tips for traveling with your computer.

Improving performance Everyone wants a fast computer and you can drastically improve the performance of your computer by performing regular maintenance tasks with tools such as Disk Defragmenter and Disk Cleanup.  Also, as your computer computer gets older, older, you might might consider installing installing larger larger drives and adding more more memory.

Handling drives Observe these precautions when handling drives: ●

Before removing or installing a drive, shut down the computer. If you are unsure whether the computer is off, in the Sleep state, or in Hibernation, turn the computer on, and then shut it down.



Before handling a drive, discharge static electricity by touching a grounded surface.



Do not touch the connector pins on a removable drive or on the computer.



Do not use excessive force when inserting a drive into a drive bay.











If a drive must be mailed, place the drive in a bubble-pack mailer or other suitable protective packaging and label the package “FRAGILE.”  Avoid exposing exposing a drive to magnetic magnetic fields. Security Security devices with magnetic fields fields include airport airport walk-through walk-throu gh devices and security wands. Airport conveyer belts and similar security devices that check carry-on baggage use X-rays instead of magnetism and do not damage drives. Remove media from a drive before removing the drive from the drive bay, or traveling with, shipping, or storing a drive. Do not type on the keyboard or move the computer while an optical drive is writing to a disc. The write process is sensitive to vibration. Before you move a computer that is connected to an external hard drive, initiate Sleep and allow the screen to clear, or properly disconnect the external hard drive.

Using HP 3D DriveGuard HP 3D DriveGuard protects a hard drive by parking the drive and halting data requests under either of the following conditions: ●

You drop the computer.



You move the computer with the display closed while the computer is running on battery power.

Impr Improv ovin ing g pe perf rfor orma manc nce e

 

 A short time after after the end of of one of these events, events, HP 3D DriveGuard DriveGuard returns returns the hard drive to normal normal operation. NOTE: Because solid state drives (SSDs) lack moving parts, they do not require HP 3D DriveGuard protection. primary hard drive bay or a secondary secondary hard drive bay is protected protected by HP NOTE:  A hard drive in a primary 3D DriveGuard. A hard drive installed in an optional docking device or connected to a USB port is not protected by HP 3D DriveGuard. For more information, see the HP 3D DriveGuard software Help.

Identifying HP 3D DriveGuard status The hard drive light on the computer changes color to show that the drive in a primary hard drive bay and/or the drive in a secondary hard drive bay (select models only) is parked. To determine whether a drive is currently protected or whether it is parked, view the icon on the Windows desktop in the notification area, at the far right of the taskbar, or in the Mobility Center.

Using Disk Defragmenter  As you use your your computer over over time, the files files on the hard hard drive become become fragmented. fragmented. A fragmented fragmented drive means data on your drive is not contiguous (sequential) and, because of this, the hard drive works harder to locate files, thus slowing down the computer. Disk Defragmenter consolidates (or physically reorganizes) the fragmented files and folders on the hard drive so that the system can run more efficiently. NOTE:

It is not necessary to run Disk Defragmenter Defragmenter on solid-state drives.

 After you start Disk Disk Defragmenter, Defragmenter, it works without without supervision. However, However, depending depending on the the size of your hard drive and the number of fragmented files, Disk Defragmenter may take more than an hour to complete. HP recommends defragmenting your hard drive at least once a month. You may set Disk Defragmenter to run on a monthly schedule, but you can defragment your computer manually at any time. To run Disk Defragmenter: 1.

Connect the computer to AC power.

2. 3.

From the Start screen, type defragment, and then select Defragment and optimize your drives. drives. Follow the on-screen instructions.

For additional information, information, access the Disk Defragmenter Defragmenter software Help.

Using Disk Cleanup Disk Cleanup searches the hard drive for unnecessary files that you can safely delete to free up disk space and help the computer run more efficiently. To run Disk Cleanup: 1.

From the Start screen, type free up disk space, and then select Free up disk space by deleting unnecessary files. files.

2.

Follow the on-screen instructions.

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Updating programs and drivers HP recommends that you update your programs and drivers on a regular basis to the latest versions. Updates can resolve issues and bring new features and options to your computer. Technology is always changing, and updating programs and drivers allows your computer to run the latest technology available. For example, older graphics components might not work well with the most recent gaming software. Without the latest driver, you would not be getting the most out of your equipment. Go to http://www.hp.com/support to http://www.hp.com/support to download the latest versions of HP programs and drivers. In addition, register to receive automatic update notifications when they become available.

Cleaning your computer Use the following products to safely clean your computer: ●



Dimethyl benzyl ammonium chloride 0.3 percent maximum concentration (for example, disposable wipes, which come in a variety of brands).  Alcohol-free  Alcohol-fre e glass-cleaning glass-cleaning fluid



Water with mild soap solution



Dry microfiber cleaning cloth or a chamois (static-free cloth without oil)



Static-free cloth wipes

CAUTION:  Avoid strong cleaning cleaning solvents solvents that can permanently permanently damage damage your computer. If you are not sure that a cleaning product is safe for your computer, check the product contents to make sure that ingredients such as alcohol, acetone, ammonium chloride, methylene chloride, and hydrocarbons are not included in the product. Fibrous materials, materials, such as paper towels, can scratch the computer. Over time, dirt particles and cleaning agents can get trapped in the scratches.

Cleaning procedures Follow the procedures in this section to safely clean your computer. WARNING To prevent electric shock or damage to components, do not attempt to clean your computer while it is turned on. ●

Turn off the computer.



Disconnect AC power.



Disconnect all powered external devices.

CAUTION: To prevent damage to internal components, do not spray cleaning agents or liquids directly on any computer surface. Liquids dripped on the surface can permanently damage internal components.

Cleaning the display (All-in-Ones or Notebooks) Gently wipe the display using a soft, lint-free cloth moistened with an alcohol-free glass cleaner. Be sure that the display is dry before closing the display.

Upda Up dati ting ng pr prog ogra rams ms an and d dri drive vers rs

 

Cleaning the sides or cover To clean the sides or cover, use a soft microfiber cloth or chamois moistened with one of the cleaning solutions listed previously or use an acceptable disposable wipe. NOTE: debris.

When cleaning the cover of the computer, use a circular motion to aid in removing dirt and

Cleaning the TouchPad, keyboard, or mouse WARNING To reduce the risk of electric shock or damage to internal components, do not use a vacuum cleaner attachment to clean the keyboard. A vacuum cleaner can deposit household debris on the keyboard surface. CAUTION: keys. ●



To prevent damage to internal components, do not allow liquids to drip between the

To clean the TouchPad, keyboard, or mouse, use a soft microfiber cloth or a chamois moistened with one of the cleaning solutions listed previously or use an acceptable disposable wipe. To prevent keys from sticking and to remove dust, lint, and particles from the keyboard, use a can of compressed air with a straw extension.

Traveling with or shipping your computer If you have to travel with or ship your computer, here are some tips to keep in mind to keep your equipment safe. ●





Prepare the computer for traveling or shipping: ◦

Back up your information to an external drive.



Remove all discs and all external media cards, such as memory cards.



Turn off and then disconnect all external devices.



Shut down the computer.

Take along a backup of your information. Keep the backup separate from the computer. When traveling by air, carry the computer as hand luggage; do not check it in with the rest of your luggage. CAUTION:  Avoid exposing exposing a drive to magnetic magnetic fields. Security Security devices with magnetic fields fields include airport walk-through devices and security wands. Airport conveyer belts and similar security devices that check carry-on baggage use X-rays instead of magnetism and do not damage drives.









If you plan to use the computer during a flight, listen for the in-flight announcem announcement ent that tells you when you are allowed to use your computer. In-flight computer use is at the discretion of the airline. If you are shipping the computer or a drive, use suitable protective packaging and label the package “FRAGILE.” If the computer has a wireless device installed, the use of these devices may be restricted in some environments. Such restrictions may apply aboard aircraft, in hospitals, near explosives, and in hazardous locations. If you are uncertain of the policy that applies to the use of a particular device, ask for authorization to use your computer before you turn it on. If you are traveling internationally, internationally, follow these suggestions:

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Check the computer-related customs regulations for each country or region on your itinerary. Check the power cord and adapter requirements for each location in which you plan to use the computer. Voltage, frequency, and plug configurations vary. WARNING To reduce the risk of electric shock, fire, or damage to the equipment, do not attempt to power the computer with a voltage converter kit sold for appliances.

Travel Tra veling ing with with o orr shipp shipping ing your your comp compute uterr

 

8

Securing your computer and information Computer security is essential for protecting the confidentiality, integrity, and availability of your information.. Standard security solutions provided by the Windows operating system, HP applications, information the Setup Utility other third-party software can help protect your computer fromnon-Windows a variety of risks, such as (BIOS), viruses,and worms, and other types of malicious code. IMPORTANT:

Some security features listed in this chapter may not be available on your computer.

Computer risk

Security feature

Unauthorized use of the computer

Power-on password

Computer viruses

Antivirus software

Unauthorized access to data

Firewall software

Unauthorized access to Setup Utility (BIOS) settings and other system identification information

 Administrator password

Ongoing or future threats to the computer

Software updates

Unauthorized access to a Windows user account

User password

Unauthorized removal of the computer

Security cable lock

Using passwords  A password is a group of characters characters that you you choose to secure secure your computer computer information information and to protect online transactions. Several types of passwords can be set. For example, when you set up your computer for the first time, you were asked to create a user password to secure your computer.  Additional passwords passwords can be be set in Windows Windows or in the HP Setup Setup Utility (BIOS) that that is preinstalled preinstalled on your computer. You may find it helpful to use the same password for a Setup Utility (BIOS) feature and for a Windows security feature. Use the following tips for creating and saving passwords: ●

To reduce the risk of being locked out of the computer, record each password and store it in a secure place away from the computer. Do not store passwords in a file on the computer.



When creating passwords, follow requirements set by the program.



Change your passwords at least every three months.





 An ideal password password is long and and has letters, punctuation, punctuation, symbols, symbols, and numbers. numbers. Before you send your computer for service, back up your files, delete confidential files, and then remove all password settings.

For additional information about Windows passwords, such as screen-saver passwords, from the Start screen, type support, and then select the HP Support Assistant app. Assistant app.

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Setting Windows passwords Password

Function

User password

Protects access to a Windows user account.

 Administrator password

Protects administrator-level access to computer contents. NOTE: This password cannot be used to access Setup Utility (BIOS) contents.

Setting Setup Utility (BIOS) passwords Password

Function

 Administrator password

 





Must be entered each time you access Setup Utility (BIOS). If you forget your administrator password, you cannot access Setup Utility (BIOS).

NOTE: The administrator password can be used in place of the power-on password. NOTE:

Your administrator password is not interchangeable

with an administrator password set in Windows, nor is it revealed as it is set, entered, changed, or deleted. NOTE: If you enter the power-on password at the first password check, you must enter the administrator password to access Setup Utility (BIOS). Power-on password

 





Must be entered each time you turn on or restart the computer. If you forget your power-on password, you cannot turn on or restart the computer.

NOTE: The administrator password can be used in place of the power-on password. NOTE:  A power-on password is not revealed as it is set, entered, changed, or deleted.

To set, change, or delete an administrator or power-on password in Setup Utility (BIOS): 1.

To start Setup Utility (BIOS), turn on or restart the computer, quickly press esc, esc, and then press f10. f10.

2.

Use the arrow keys to select Security Security,, and then follow the on-screen instructions. instructions.

Your changes take effect when the computer restarts.

Using the fingerprint reader Integrated fingerprint readers are available on select computer models. In order to use the fingerprint reader, you must set up a user account and password on the computer and then register one or more fingerprints fingerprin ts using HP SimplePass software. For the location of the fingerprint reader on your computer, see Buttons, speakers, and fingerprint reader on page 15. 15 .

Us Usin ing g tthe he fing finger erpr prin intt rea reade derr

 

Using HP SimplePass HP SimplePass provides an easy-to-use interface to help secure your computer and simplify the way you log on to your computer and password-protected websites. Use a registered fingerprint to: ●







Log on to Windows.  Access websites and and other programs programs that require require a logon. logon. Set up a single sign-on service that allows you to use a registered fingerprin fingerprintt to create credentials for any application that requires a user name and password. Set up protected accounts on the computer for multiple users.

For more information, see the HP SimplePass software Help.

Registering fingerprints To register one or more fingerprints with HP SimplePass: 1.

Swipe a finger on the fingerprint sensor to launch HP SimplePass.  – or –  From the Start screen, type simple, and then select HP SimplePass. SimplePass.

2.

When the HP SimplePass welcome screen is revealed, click Get Started. Started.

3.

HP SimplePass prompts you to swipe your right index finger over the sensor.

4.

Swipe your finger 3 times to finish the registration.  A green circle is revealed on on the finger if it is registered successfully. successfully.

5.

To set up a Windows password, select Set up Windows logon. logon.

Using your registered fingerprint to log on to Windows To log on to Windows using your fingerprint: 1.

 After you register register your fingerprints, fingerprints, restart restart Windows.

2.

Swipe any of your registered fingerprints to log on to Windows.

Using Internet security software When you use your computer to access email, a network, or the Internet, you potentially expose your computer to computer viruses, spyware, and other online threats. To help protect your computer, Internet security software that includes antivirus and firewall features may be preinstalled on your computer as a trial offer. To provide ongoing protection against newly discovered viruses and other security risks, security software must be kept up to date. It is strongly recommended that you upgrade the security software trial offer or purchase the software of your choice in order to fully protect your computer.

Using antivirus software Computer viruses can disable programs, programs, utilities, or the operating system, or cause them to function abnormally. abnorma lly. Antivirus software can detect most viruses, destroy them, and in most cases, repair any damage they have caused.

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To provide ongoing protection against newly discovered viruses, antivirus software must be kept up to date.  An antivirus program program may may be preinstalled preinstalled on your computer. It is strongly strongly recommended recommended that that you use the antivirus program of your choice in order to fully protect your computer. For more information about computer viruses, from the Start screen, type support, and then select Assistant app. the HP Support Assistant app.

Using firewall software Firewalls are designed to prevent unauthorized access to a system or network. A firewall can be software you install on your computer and/or network, or it can be a combination of both hardware and software. There are two types of firewalls to consider: ●



Host-based firewalls—Software that protects only the computer it is installed on. Network-based firewalls—Installed between your DSL or cable cable modem and your home network n etwork to protect all the computers on the network.

When a firewall is installed on a system, all data sent to and from the system is monitored and compared with a set of user-defined user-defined security criteria. Any data that does not meet those criteria is blocked.

Installing software updates HP, Microsoft Windows, and third-party software installed on your computer should be regularly updated to correct security problems and improve software performance. For more information, see 61 . Updating programs and drivers on page 61.

Installing critical security updates CAUTION: Microsoft® sends out alerts regarding critical updates. To protect the computer from security breaches and computer viruses, viruses, install all critical updates from Microsoft as soon as you receive an alert. You can choose whether updates are installed automatically. To change the settings, from the Start screen, type control panel, and then select Control Panel. Panel. Select System and Security, Security, select Windows Update, Update, select Change settings, settings, and then follow the on-screen instructions. instructions.

Installing HP and third-party software updates HP recommends that you regularly update the software and drivers that were originally installed on your computer. To download the latest versions, go to http://www.hp.com/support http://www.hp.com/support.. At this location, you can also register to receive automatic update notifications when they become available. If you have installed third-party software after you purchased your computer, regularly update the software. Software companies provide software updates to their products to correct security problems and improve functionality of the software.

Securing your wireless network When you set up your wireless network, always enable security features. For more information, see Protecting your WLAN on page 21. 21.

In Inst stal alli ling ng soft softwa ware re up upda date tes s

 

Backing up your software applications and information Regularly back up your software applications and information to protect them from being permanently lost or damaged through a virus attack or a software or hardware failure. For more information, see 72. Backing up, restoring, and recovering on page 72.

Using an optional security cable lock  A security cable lock, which is purchased purchased separately, separately, is designed designed to act as a deterrent, deterrent, but but it may not prevent the computer from being mishandled or stolen. Security cable locks are only one of several methods that should be employed as part of a complete security solution to help maximize theft protection. The security cable slot on your computer may look slightly different from the illustration in this section. For the location of the security cable slot on your computer, see Getting to know your computer on page 5. 5. 1.

Loop the security cable lock around a secured object.

2.

Insert the key (1) into (1) into the security cable lock (2) (2)..

3.

Insert the security cable lock into the security cable slot on the computer (3) (3),, and then lock the security cable lock with the key.

4.

Remove the key and keep it in a safe place.

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9

Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) Setup Utility, or Basic Input/Outpu Input/Outputt System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS) includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory.

Starting Setup Utility (BIOS) To start Setup Utility (BIOS), turn on or restart the computer, quickly press esc, esc, and then press f10 f10.. NOTE: Use extreme care when making changes in Setup Utility (BIOS). Errors can prevent the computer from operating properly.

Updating the BIOS Updated versions of the BIOS may be available on available  on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs . Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than those currently installed on the computer, you need to know the version of the system BIOS currently installed. BIOS version information (also known as ROM date  and  and System BIOS ) can be revealed by pressing fn fn+ +esc (if esc (if you are already in Windows) or by using Setup Utility (BIOS). 1.

Start Setup Utility (BIOS) (see Starting Setup Utility (BIOS) on page 69 69). ).

2.

Use the arrow keys to select Main Main,, and then make note of your current BIOS version.

3.

To exit Setup Utility (BIOS) without saving your changes, use the arrow keys to select Exit Exit,, select Exit Discarding Changes, Changes, and then press enter enter..

4.

Select Yes Yes..

Star Starti ting ng Se Setu tup p Util Utilit ity y (BI (BIOS OS))

 

Downloading a BIOS update CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to reliable external power using the  AC adapter. adapter. Do not download download or install a BIOS update while the computer computer is running running on battery battery power, docked in an optional docking device, or connected to an optional power source. During the download and installation, follow these instructions: Do not disconnect power from the computer by unplugging the power cord from the AC outlet. Do not shut down the computer or initiate Sleep. Do not insert, remove, connect, or disconnect any device, cable, or cord. 1.

From the Start screen, type support, and then select the HP Support Assistant app. Assistant app.

2.

Click Updates and tune-ups, tune-ups, and then click Check for HP updates now. now.

3.

Follow the on-screen instructions.

4.

 At the download download area, follow follow these steps: a.

Identify the most recent BIOS update and compare it to the BIOS version currently installed on your computer. If the update is more recent than your BIOS, make a note of the date, name, or other identifier. You may need this information to locate the update later, after it has been downloaded to your hard drive.

b.

Follow the on-screen instructions to download your selection to the hard drive. If the update is more recent than your BIOS, make a note of the path to the location on your hard drive where the BIOS update is downloaded. You will need to access this path when you are ready to install the update.

NOTE: If you connect your computer to a network, consult the network administrator before installing any software updates, especially system BIOS updates. BIOS installation procedures vary. Follow any instructions that are revealed on the screen after the download is complete. If no instructions are revealed, follow these steps: 1.

From the Start screen, type file, and then select File Explorer. Explorer.

2.

Click your hard drive designation. The hard drive designation is typically Local Disk (C:).

3.

Using the hard drive path you recorded earlier, open the folder on your hard drive that contains the update.

4.

Double-click the file that has an .exe extension (for example, filename .exe). .exe). The BIOS installation begins.

5.

Complete the installation by following the on-screen instructio instructions. ns.

NOTE:  After a message message on the screen screen reports a successful installation, installation, you can delete delete the downloaded file from your hard drive.

Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interfa Interface ce (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.

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Chapter Chapter 9 Using Setu Setup p Utility Utility (BIOS (BIOS)) a and nd HP PC Hardware Hardware Diagnost Diagnostics ics (UEFI) (UEFI)

 

To start HP PC Hardware Diagnostics Diagnostics UEFI: 1.

Turn on or restart the computer, quickly press esc, esc, and then press f2. f2. The BIOS searches three places for the diagnostic tools, in the following order: a.

Connected USB drive NOTE: To download the HP PC Hardware Diagnostics Diagnostics (UEFI) tool to a USB drive, see Downloading HP PC Hardware Diagnostics (UEFI) to a USB device on page 71 71..

2.

b.

Hard drive

c.

BIOS

When the diagnostic tool opens, use the keyboard arrow keys to select the type of diagnostic test you want to run, and then follow the on-screen instructions.

NOTE:

If you need to stop a diagnostic test, press esc esc..

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device NOTE: only.

Instructions for downloading HP PC Hardware Diagnostics (UEFI) are provided in English

1.

Go to http://www.hp.com http://www.hp.com..

2.

Point to Support Support,, located at the top of the page, and then click Download Drivers. Drivers.

3.

In the text box, enter the product name, and then click Go Go..  – or –  Now to let HP automatically detect your product. Click Find Now to

4.

Select your computer model, and then select your operating system.

5.

In the Diagnostic Diagnostic section,  section, click HP UEFI Support Environment. Environment.  – or –  Download,, and then select Run Run.. Click Download

Using Usi ng HP PC Har Hardwa dware re Diagno Diagnosti stics cs (UEFI) (UEFI)

 

10 Ba Back ckin ing g up, up, re rest stor orin ing, g, an and d re reco cove veri ring ng This chapter provides information about the following processes: ●

Creating recovery media and backups



Restoring and recovering your system

Creating recovery media and backups 1.

 After you successfully successfully set up the computer, computer, create HP Recovery media. media. This step creates creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced. HP Recovery media you create will provide the following f ollowing recover recovery y options: ●





System Recovery—Reinstalls the original operating system and the programs that were installed at the factory. Minimized Image Recovery—Reinstalls the operating system and all hardware-related drivers and software, but not other software applications. Factory Reset—Restores Reset—Restores the computer to its original factory state by deleting all information from the hard drive and re-creating the partitions. Then it reinstalls the operating system and the software that was installed at the factory.

See Creating HP Recovery media on page 72. 72. 2.

Use the Windows tools to create system restore points and create backups of personal information. For more information and steps, see Help and Support. From the Start screen, type Support. help, and then select Help and Support.

Creating HP Recovery media HP Recovery Manager is a software program that offers a way to create recovery media after you successfully set up the computer. HP Recovery media can be used to perform system recovery if the hard driveprograms becomesinstalled corrupted. System recovery reinstalls the original operating system and the software at the factory, and then configures the settings for the programs. HP Recovery media can also be used to customize the system or restore the factory image if you replace the hard drive. ●







Only one set of HP Recovery media can be created. Handle these recovery tools carefully, and keep them in a safe place. HP Recovery Manager examines the computer and determines the required storage capacity for the blank USB flash drive or the number of blank DVD discs that will be required. To create recovery discs, your computer must have an optical drive with DVD writer capability, and you must use only high-quality blank blank DVD-R, DVD+R, DVD-R DL, or DVD+R DL discs. Do not use rewritable discs such as CD±RW, DVD±RW, double-layer DVD±RW, or BD-RE (rewritable Blu-ray) discs; they are not compatible with HP Recovery Manager software. Or instead you can use a high-qua high-quality lity blank USB flash drive. If your computer does not include an integrated optical drive with DVD writer capability, but you would like to create DVD recovery media, you can use an external optical drive (purchased

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separately) to create recovery discs, or you can obtain recovery discs for your computer from support. See the Worldwide Telephone Numbers  booklet  booklet included with the computer. You can also find contact information from the HP website. Go to http://www.hp.com/support, http://www.hp.com/support, select your country or region, and follow the on-screen instructions. If you use an external optical drive, it must be connected directly to a USB port on the computer; the drive cannot be connected to a USB port on an external device, such as a USB hub. ●





Be sure that the computer is connected to AC power before you begin creating the recovery media. The creation process can take up to an hour or more. Do not interrupt the creation process. If necessary, necessary, you can exit the program before before you have finished creating all of the recovery DVDs. HP Recovery Manager will finish burning the current DVD. The next time time you start HP Recovery Manager, you will be prompted to continue, and the remaining discs will be burned.

To create HP Recovery media: IMPORTANT: models only).

For tablets, connect to the keyboard dock before beginning these steps (select

1.

From the Start screen, type recovery , and then select HP Recovery Manager. Manager.

2.

Select Recovery Media Creation, Creation, and then follow the t he on-screen instructions. instructions.

If you ever need to recover the system, see Recovering using HP Recovery Manager on page 74 74..

Restore and recovery There are several options for recovering your system. Choose the method that best matches your situation and level of expertise: ●



Windows offers several options for restoring from backup, refreshing the computer, and resetting the computer to its original state. For more information and steps, see Help and Support. From the Start screen, type help, and then select Help and Support. Support. If you need to correct a problem with a preinstalled application or driver, use the Drivers and  Applications Reinstall Reinstall option of HP Recovery Manager Manager to reinstall reinstall the individual individual application application or driver. From the Start screen, type recovery , select HP Recovery Manager, Manager, select Drivers and Applications Reinstall, Reinstall, and then follow the on-screen instructions. instructions.



If you want to reset your computer using a minimized image, you can choose the HP Minimized Image Recovery option from the HP Recovery partition (select models only) or HP Recovery media. Minimized Image Recovery installs only drivers and hardware-enabling applications. Other applications included in the image continue to be available for installation through the Drivers and Applications Reinstall option in HP Recovery Manager. For more information, see Recovering using HP Recovery Manager on page 74. 74.



If you want to t o recover the computer's original factory partitionin partitioning g and content, you can choose the System Recovery option from the HP Recovery partition (select models only) or use the HP Recovery media that you have created. For more information, see Recovering using HP Recovery Manager on page 74. 74 . If you have not already created recovery media, see Creating HP Recovery media on page 72. 72 .

Rest Re sto ore an and rrec eco ove verry

 





If you have replaced the hard drive, you can use the Factory Reset option of HP Recovery media to restore the factory image to the replacement drive. For more information, see 74. Recovering using HP Recovery Manager on page 74. If you wish to remove the recovery partition to reclaim hard drive space, HP Recovery Manager offers the Remove Recovery Partition option. For more information, see Removing the HP Recovery partition (select models only) on page 75. 75.

Recovering using HP Recovery Manager HP Recovery Manager software allows you to recover the computer to its original factory state by using the HP Recovery media that you created or by using the HP Recovery partition (select models only). If you have not already created recovery media, see Creating HP Recovery media on page 72 72.. Using HP Recovery media, you can choose from one of the following recovery options: ●





System Recovery—Reinstalls Recovery—Reinstalls the original operating operating system, and then configures the settings for the programs that were installed at the factory. Minimized Image Recovery (select models only)—Reinstalls the operating system and all hardware-related drivers and software, but not other software applications. Factory Reset—Restores the computer to its original factory state by deleting all information from the hard drive and re-creating the partitions. Then it reinstalls the operating system and the software that was installed at the factory.

The HP Recovery partition (select models only) allows System Recovery and Minimized Image Recovery.

What you need to know ●









HP Recovery Manager recovers only software that was installed at the factory. For software not provided with this computer, you must either download the software from the manufacturer's website or reinstall the software from the media provided by the manufacturer. Recovery through HP Recovery Manager should be used as a final attempt to correct computer issues. HP Recovery media must be used if the computer hard drive fails. If you have not already created recovery media, see Creating HP Recovery media on page 72 72.. To use the Factory Reset option, you must use HP Recovery media. If you have not already created recovery media, see Creating HP Recovery media on page 72 72.. If the HP Recovery media does not work, you can obtain recovery media for your system from support. See the Worldwide Telephone Numbers  booklet  booklet included with the computer. You can also find contact information from the HP website. Go to http://www.hp.com/support, http://www.hp.com/support, select your country or region, and follow the on-screen instructions.

IMPORTANT: HP Recovery Manager does not automatically provide backups of your personal data. Before beginning recovery, back up any personal data you wish to retain.

Using the HP Recovery partition (select models only) The HP Recovery partition (select models only) allows you to perform a system recovery or minimized image recovery without the need for recovery discs or a recovery USB flash drive. This type of recover y can only be be used if the hard drive is still working.

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To start HP Recovery Manager from the HP Recovery partition: IMPORTANT: models only). 1.

For tablets, connect to the keyboard dock before beginning these steps (select

Press f11 while f11 while the computer boots.  – or –  Press and hold f11 as f11 as you press the power button.

2.

Select Troubleshoot Troubleshoot from  from the boot options menu.

3.

Select Recovery Manager, Manager, and then follow the t he on-screen instructions. instructions.

Using HP Recovery Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly. 1.

If possible, back up all personal files.

2.

Insert the HP Recovery media that you created, and then restart the computer. NOTE: If the computer does not automatically restart in HP Recovery Manager, change the computer boot order. See Changing the computer boot order on page 75 75..

3.

Follow the on-screen instructions.

Changing the computer boot order If computer does not restart in HP Recovery Manager, you can change the computer boot order, which is the order of devices listed in BIOS where the computer looks for startup information. You can change the selection for an optical drive or a USB flash drive. To change the boot order: 1.

Insert the HP Recovery media you created.

2.

Restart the computer, quickly press esc, esc, and then press f9 for f9 for boot options.

3.

Select the optical drive or USB flash drive you want to boot from.

4.

Follow the on-screen instructions.

Removing the HP Recovery partition (select ( select models only) HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space. IMPORTANT:  After you remove remove the HP Recovery Recovery partition, you you can no longer longer use the Windows Windows Refresh option or the Windows option to remove everything and reinstall Windows. In addition, you will not be able to perform System Recovery or Minimized Image Recovery from the HP Recovery partition. So before you remove the Recovery partition, create HP Recovery media; see Creating HP Recovery media on page 72. 72 . Follow these steps to remove the HP Recovery partition: 1.

From the Start screen, type recovery , and then select HP Recovery Manager. Manager.

2.

Select Remove Recovery Partition, Partition, and then follow the on-screen instructions.

Rest Re sto ore an and rrec eco ove verry

 

11 Specifications Input power The power information in this section may be helpful if you plan to travel internationally with the computer. The computer operates on DC power, which can be supplied by an AC or a DC power source. The  AC power source source must be rated rated at 100–240 100–240 V, 50–60 Hz. Hz. Although the computer can be powered powered from a standalone DC power source, it should be powered only with an AC adapter or a DC power source supplied and approved by HP for use with this computer. The computer can operate on DC power within the following specifications. Operating voltage and current varies by platform. Input power

Rating

Operating voltage and current

19.5 V dc @ 2.31 A – 45 W 19.5 V dc @ 3.33 A – 65W 19.5 V dc @ 4.62 A – 90 W

DC plug of external HP power supply

NOTE: This product is designed for IT power systems in Norway with phase-to-phase voltage not exceeding 240 V rms. NOTE:

The computer operating voltage and current can be found on the system regulatory label.

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Operating environment Factor

Metric

U.S.

Operating

5°C to 35°C

41°F to 95°F

Nonoperating

-20°C to 60°C

-4°F to 140°F

Operating

10% to 90%

10% to 90%

Nonoperating

5% to 95%

5% to 95%

Operating

-15 m to 3,048 m

-50 ft to 10,000 ft

Nonoperating

-15 m to 12,192 m

-50 ft to 40,000 ft

Temperature

Relative humidity (noncondensing) humidity (noncondensing)

Maximum altitude (unpressurized) altitude (unpressurized)

Oper Op erat atin ing g env envir iron onme ment nt

 

12 Elec ecttrostatic Dischar arg ge Electrostatic discharge discharge is the release of static electricity when two objects come into contact—for example, the shock you receive when you walk across the carpet and touch a metal door knob.  A discharge of static electricity from from fingers or other electrostatic electrostatic conductors conductors may damage damage electronic components. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: ●











If removal or installation instructions direct you to unplug the computer, first be sure that it is properly grounded, and then remove the cover. Keep components in their electrostatic-safe containers until you are ready to install them.  Avoid touching pins, leads, and and circuitry. Handle Handle electronic electronic components components as little as possible. possible. Use nonmagnetic tools. Before handling components, components, discharge static electricity by touching an unpainted metal surface of the component. If you remove a component, component, place it in an electrostatic-safe container. container.

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Index Symbols/Numerics 2-finger pinch zoom TouchPad gesture

33, 44

A  AC adapter 9, 10  AC adapter, testing testing 55 action keys back backli ligh ghtt ke keyb yboa oard rd 48 decrease screen brightness 48 Help He lp and and Su Supp ppor ortt 48 identi tiffying 16 increase screen brightnes brightness s 48 next next ttra rack ck or or sec secti tion on 48 play play,, pau pause se,, rres esum ume e 48 previous track or section 48 sw swit itch ch scre screen en imag image e 48 volume down 48 volume mute 48 volume up 48 wireless 48 airp airpor ortt se secu curi rity ty d dev evic ices es 59  AMD Dual Graphics Graphics 57 an anti tivi viru rus s softw softwar are, e, usi using ng 66 au audi dio o feat featur ures es,, test testin ing g 27 audio-out (headphone)/audio-in (m (mic icro roph phon one) e) jack jack 6, 7, 25 B backing up software and information 68 backups 72 battery discharging 53 disposing 54 low low bat batte tery ry leve levels ls 53 replacing 55 storing 54 ba batt tter ery y cover cover,, ident identif ifyi ying ng 17 battery information, information, finding 53 ba batt tter ery y lock lock,, id iden enti tify fyin ing g 17 batter ttery y power wer 52 ba batt tter ery y re rele leas ase e latc latch h 17 ba batt tter ery y temp temper erat atur ure e 54

Beats Audio 27 Beat Beats s Au Audi dio o Cont Contro roll Pane Panell

27

Be Beat ats s Aud Audio io hot hot k key ey 27 BIOS dete determ rmin inin ing g vers versio ion n 69 down downlo load adin ing g an an upd updat ate e 70 updating 69 Blue Blueto toot oth h de devi vice ce 19 19,, 22 Bl Blu ueto toot oth h lab label 18 boot order  changing HP Recovery Manager 75 bottom 18 buttons lef eftt TouchP uchPa ad 13 power 15 rig igh ht T To ouchPa chPad d 13 C caps lock light, identifying 14 cari caring ng fo forr your your comp comput uter er 61 cl clea eani ning ng your your comp comput uter er 61 components bottom 17 display 12 left side 9 right side 6 top 13 comp comput uter er,, tr trav avel elin ing g 54 co conn nnec ecti ting ng to a WLA WLAN N 22 co conn nnec ecto tor, r, pow power er 9, 10 control zo zone 13 corporate WLAN connection cr crit itic ical al ba batt tter ery y lev level el 54 critical security updates, insta tallling 67

46

el elec ectr tros osta tati tic c disc discha harg rge e 78 es esc c key, key, ide ident ntif ifyi ying ng 16 ex exte tern rnal al AC po powe wer, r, usi using ng 55 F fingerprint reader  using 65 finge fingerpr rprint int rea reade der, r, iiden dentif tifyin ying g fing finger erpr prin ints ts,, re regi gist ster erin ing g 66 fire firewa wall ll so soft ftwa ware re 67 fn key, key, id iden enti tify fyin ing g 16 16,, 4 49 9 Fun th thin ing gs to do 2

15

G graphics  AMD Dual Graphics Graphics 57 Hyb Hy brid Gra rap phic ics s 57 H hard drive HP 3D Dr Driv iveG eGua uard rd 59 ha hard rd dr driv ive e ligh lightt 6, 7 HDMI co conf nfig igur urin ing g aud audio io 28 HDMI port connecting 28 id iden enti tify fyin ing g 9, 10 10,, 25 25

22

D deleted files restoring 73 Disk Cleanup sof ttwa ware 60 Disk Disk Defr Defrag agme ment nter er soft softwa ware re 60 E edge edge sw swip ipe e ges gestu ture res s

edge—swipe gestures to topp-e edge swi swip pe 47

headphones and microphon microphones, es, connecting 26 Hibernation exiting 51 initiated during critical battery level 54 initiating 51 high-definition high-defin ition devices, co con nnecti ecting ng 28, 29 29 hot keys description 49 using 49 HP 3D Dr Driv iveG eGua uard rd 59 HP and third-party software up upda date tes, s, inst instal alli ling ng 67

Index

 

HP PC Hardware Diagnostics Diagnostics (UEFI) downloading 71 using 70 HP Recovery Manager  corr correc ecti ting ng boo boott prob proble lems ms 75 starting 75 HP Recovery media creating 72 recovery 75 HP Recovery partition recovery 74 removing 75 Hy Hybr brid id Grap Graphi hics cs 57 I input power 76 installing crit cr itic ical al sec secur urit ity y upda update tes s 67 optio optional nal secur security ity cable cable lock lock 68 integrated numeric keypad, ide identi tify fyin ing g 16, 49 internal display switch, identifying 12 internal microphones, identifying 12, 24 Inte Intern rnet et co conn nnec ecti tion on setu setup p 21 Internet securi security ty software, using 66 J  jacks audio-out (headphone)/ (headphone)/audio-in audio-in (m (mic icro roph phon one) e) 6, 7, 25 network 9, 10 RJ RJ-4 -45 5 (ne (netw twor ork) k) 9, 10 K keyboard backlight action key, identifying 48 keybo key boar ard d hot hot key keys, s, identi identifyi fying ng 49 keys action 16 esc 16 fn 16 Windows 16 L labels Bluetooth

18

Microsoft Certificate of  Authenticity 18 regulatory 18 seri seria al number 18 service 18 wire wirele less ss cert certif ific icat atio ion n 18 WLAN 18 LAN, AN, con connect ctin ing g 23 latc latch, h, ba batt tter ery y rrel elea ease se 17 left left c cont ontro roll z zon one, e, identi identifyi fying ng 13 left left-e -ed dge swip swipe e 46 lights  AC adapter 9, 9, 10  10 caps lock 14 hard drive 6, 7 mute 14 power 6, 7, 14 RJ-4 RJ-45 5 (net (netwo work rk)) stat status us 9, 10 10 low low batt batter ery y leve levell 53 M

Miracast 29 USB US B3 3.0 .0 6, 8, 9, 11 11,, 2 25 5 USB 3.0 (powered) charging 9, 10 power  battery 52 power button, identifying 15 po power wer conne connecto ctor, r, identi identifyi fying ng 9, 10 po power wer lights lights,, iden identif tifyin ying g 6, 7, 14 product name and number, number,   computer 18 public WLAN connect connectiion 22 R recovery discs 72, 75 HP Rec Recov over ery y Mana Manage gerr media 75 options 73 starting 75

74

O op oper erat atin ing g env envir iron onme ment nt 77 optica opt icall driv drive, e, identi identifyi fying ng 6, 8, 8, 24 24 orig origin inal al syst system em re reco cove very ry 74

su sup pport rte ed disc discs s 72 system 74 USB US B ffla lash sh dri rive ve 75 us usin ing g HP HP Rec Recov over ery y med media ia 73 recovery media creating 72 creating us using ing HP Recovery Manager 73 recovery partition removing removin g 75 regulatory information re regu gula lato tory ry la labe bell 18 wirele wir eless ss certif certifica icatio tion n labels labels 18 restore Wind Window ows s File File His Histo tory ry 73 rig right ht contro controll zone zone,, iden identif tifyin ying g 13 ri righ ghtt-ed edge ge sw swip ipe e 46 RJ-45 (network) jack, identifying 9, 10 RJ-45 (network) status lights, id ide entify tifyin ing g 9, 1 10 0 rotating TouchPad gesture 35

P passwords Setup Utility (BIOS) Windows 65

S scroll scr olling ing Touch TouchPa Pad d ge gestu sture re 32 security cable lock, installin installing g 68 security cable slot, identify identifyiing 7,

maintenance Disk Cl Cleanup 60 Di Disk sk Defr Defrag agme ment nter er 60 memory card reader, identifying 9, 11, 25 memo me mory ry c car ard, d, iden identi tify fyin ing g 9, 11 11 minimized ima image ge creating 74 mini minimi mize zed d imag image e reco recove very ry 74 Miracast 29 mouse, external setting preferences 30 mute mu te li ligh ght, t, iden identi tify fyin ing g 14 N ne netw twor ork k jack jack,, iden identi tify fyin ing g 9, 10 10 nu num m loc lock k key, key, ide ident ntif ifyi ying ng 49

65

ports charging (powered) 25 HDM HD MI 9, 10, 25, 28

10 se secu curi rity ty,, wire wirele less ss 21

79

80

Index

 

se serria iall numb umber 18 seri serial al num numbe ber, r, com compu pute terr 18 service labels locating 18 setting password protection on wakeup 51 setup of of W WL LAN 21 Setup Utility (BIOS) passwor  passwor d ds s 65 ship shippi ping ng the the comp comput uter er 62 shutdown 56 Sleep exiting 51 initiating 51 slots memo me mory ry card card read reader er 9, 11 11,, 2 25 5 se secu curi rity ty cabl cable e 7, 10 software Disk Cl Cleanup 60 Di Disk sk Defr Defrag agme ment nter er 60 softwa sof tware re upda updates tes,, instal installin ling g 67 speakers connecting 26 id ide enti tify fyin ing g 15, 15, 24 stor storin ing g a batt batter ery y 54 subw subwoo oofe fer, r, iden identi tify fyin ing g 17 supported discs recovery 72 sy syst ste em reco recove verry 74 system restore point creating 72 T temperature 54 test testin ing g an AC ad adap apte terr 55 test testin ing g aud audio io feat featur ures es 27 Touch screen using 42 Touc Touch h scre screen en ge gest stur ures es 46, 46, 47 ed edge ge–s –swi wipe pe ge gest stur ures es 46 oneone-fi fing nger er slid slide e 42 rotating 45 tapping 43 TouchPad buttons 13 TouchPad gestures 2-fi 2-fing nger er pinc pinch h zoo zoom m 33 33,, 4 44 4 rotating 35 scrolling 32 TouchPad zone, identifying

13

travel traveling ing with with the compu computer ter 18, 18, 54, 62 tu turn rnin ing g off off tthe he co comp mput uter er 56 U un unre resp spon onsi sive ve syst system em 56 USB 3.0 charging (powered) port, ide den nti tify fyin ing g 9, 1 10 0 USB 3.0 ports ports,, iden identif tifyin ying g 6, 8, 9, 9, 11, 25 us usin ing g ext exter erna nall AC AC pow power er 55 usi using pa pass sswo worrds 64 V vent vents, s, iden identi tify fyin ing g video 27 W webcam iden denti tify fyin ing g using 26

9, 10 10,, 17

12, 24

webcam light, webcam light, identi identifyi fying ng 12 12,, 24 24 Windows File History 73 rest sto oring ing fil files 73 system restore point 72 Wi Wind ndow ows s key, key, ide ident ntif ifyi ying ng 16 Wind Window ows s pas passw swor ords ds 65 Wireless Assistant softwar e 19 wi wirreless less bu butt tto on 19 wirele wir eless ss certif certifica icatio tion n label label 18 wireless controls button 19 oper operat atin ing g sy syst stem em 19 Wireless Assistant software 19 wireless network (WLAN) connecting 22 corporate WLAN connection 22 equi equipm pmen entt n nee eede ded d 21 fu func ncti tion onal al ra rang nge e 22 public WLAN connection connection 22 security 21 using 20 wireless network, securing securing 67 WLAN WL AN ante antenn nnas as,, ident identif ifyi ying ng 12 WLAN WL AN devi vice ce 18, 2 20 0 WLAN label

18

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