IT Staffing Account Manager in Charlotte NC Resume Michael Bjorklund
Content
Michael R. Bjorklund
Huntersville, NC 28078
Cell: (704) 614-6147
[email protected]
http://www.linkedin.com/in/mikebjorklund
Professional Experience
Summary: Over 20 years of experience in the IT Consulting/Staffing Industry. A lead by example
Professional with a proven, successful track record of hands on experience in Sales, Recruiting, and
Management of both Staffing and Solution Based Consulting.
MRB Consulting, LLC
8/2014-Present
Advisor
•
•
•
•
Advisor to a Small Business in the areas of: Business Plan Creation, Sales/Marketing/Branding
strategy, financials, and administrative functions
Assist in preparation of RFP/RFI/RFQ's for former employers/clients.
Founder of IT Staffing Leaders, Charlotte NC Area on Linkedin
Linkedin Super Connector and expert, providing assistance to individuals in marketing their skills and
experience on linkedin.
Alliance of Professionals & Consultants (APC Inc.)
11/2011-7/2014
Sr. Account Manager
•
•
•
•
Account Manager for Duke Energy IT/Engineering and Professional positions.
Placed contractors in various roles including; PM's, BA's, RA's, Developers, DBA's, Architects,
Network Engineers, ERP Developers, Testing roles, HR positions, Social Media positions, Finance
positions, Legal positions, etc.
Assisted in the training and development of Jr. level recruiting staff.
Built strong relationships with Client Managers in areas of high GM and activity including the PMO,
Datawarehousing, IT Architecture, and BPM among others.
MRB Consulting, LLC
8/2010-10/2011
Consultant
•
•
•
Completed a 6 month contract vetting potential IT Staffing firms interested in selling or merging their
business with other firms via a Venture Capitol Group. Contract consisted of reviewing company
financials, client list and penetration, and overall health of the firms.
Assisted in preparation of RFP/RFI/RFQ's for former employers/clients.
Prepared a 5 year business plan for a former employer including, sales growth, marketing and
branding, operations and technology improvements.
The Paragon Group
9/2009-7/2010
VP/Manager, Sales & Operations
Complete P&L responsibility for this boutique IT Infrastructure/Telecom consulting firm.
Select Achievements:
• Placed 42 consultants growing revenue nearly 20%. As the only dedicated Sales person, brought
business relationships to the next level. Many engagements became exclusive opportunities.
• Manage all functions of Recruiting (2 recruiters). Created a network of independent commission
recruiters to assist when necessary. Streamlined the recruiting process while improving quality of
candidates.
• Opened 2 new accounts, Limited Brands and Victoria’s secret.
• Grew opportunities at other clients JPMC, Nationwide Insurance, Cardinal Health, Verizon Wireless,
Mettler Toledo and Qwest.
• Implemented a new ATS/CRM application (Akken) to increase efficiency in applicant/client tracking
and reporting.
INDECON Solutions
6/2001-12/2008
6/200112/2009
Regional Director
Complete P&L responsibility for Central Ohio with 2007 revenues of over $5M and National Accounts
with revenue of $12M.
Select Achievements:
• Responsible for the management and development of a staff of 5 (2 Technical Recruiters, 2 Account
Managers, and an Office Administrator) in addition to 50+ technical consultants.
• Key individual in the company in developing strategy, vision, and implementation of new directives
to drive sales, recruiting efficiency, and long term growth. One example is implementing an
ATS/CRM application so all branches could share and cross-sell candidates.
• Obtained Indecon’s Federal GSA and State of Ohio Term Contract.
• Developed and implemented a Business Plan eventually adopted by the entire company.
• Increased gross margins, grew our client base, and reduce expenses
• Personally sold over $1M in business in 2007. Actively involved in accounts, partnerships and the
daily negotiation of billing rates, margins, and contracts.
• Forged a partnership with IQ Navigator, a vendor management company. Through this partnership
Indecon was able to become a vendor to new clients without a long sales process.
• Oversaw all administrative functions including billing, payroll, A/R, vendor management, human
resources, policies, and contracts.
INFORMATION INDUSTRIES, Inc., (Triple-I)
4/98-6/2001
Business Unit Leader
Complete P&L responsibility for this independent business unit charged with turning a 100% staff
augmentation business into a 2nd tier I.T. Solutions firm.
Select Achievements:
• Developed and implemented a strategic business plan that resulted in the creation of an outsourced
project delivery capability which produced over $1MM in revenue FY 2000. The Columbus business
unit led the company in project work and is the only Business Unit that has full development and
delivery capabilities at its office. Several other Business Units have modeled their efforts after
Columbus. Implemented “Best Practices” standards into the project delivery group. Had the ability to
develop on nearly any platform, OS, or language from our office. This office has completed and
delivered web based projects using ASP, NT, Java, PHP, Linux, MySQL, Oracle, XML, VB, Visual
SourceSafe, Visual Interdev, Cold Fusion, open source technologies, RUP, UML, among others.
• Recruited, managed, and retained sales, recruiting, project delivery, and administration individuals
including 6 direct reports and 17 technical consultants. Implemented new processes to facilitate all
these areas. Also actively participated in new client sales, technical recruiting and project
management duties. Manage from a ‘lead by example’ perspective.
• Created partnerships with Rational (Rational Unified Partner) Mercury (Mercury Channel Partner),
Microsoft (Microsoft Solutions Provider) and UUNET (UUNET Gold Level Hosting Partner).
• Established I.T. Solution relationships, i.e. Triple-I was the exclusive provider of back end web
development and enterprise solutions for Mills James Productions (a multi-media company that
delivers Web Solutions from a creative, marketing and content perspective), resulting in nearly
$1MM in first year sales (2000).
• Responsible for all contractual legal documents for the Business Unit such as office lease
arrangements, client contracts, vendor contracts, employee agreements, supplier agreements, etc.
Columbus was the first Business Unit to implement a successful Service Level Agreement and
Maintenance agreement for clients.
• A key player in the development of strategic initiatives company wide by incubating vendor and
business partnerships, processes, and plans for service lines.
IBS CONSULTING (Interactive Business Systems) Inc.
2/96 – 4/98
Senior Resource Executive
Responsible for all recruiting functions and a staff of 5 in the Columbus branch including; recruiting,
orientation, advertising, technical interviews, visa processing, etc. Sourcing of candidates includes:
networking, internet recruiting, industry associations, cold calls, direct mail campaigns, career fairs,
college recruiting, and referrals.
Select achievements:
• Consistently performed in the top 10% of company for new placements
• One of the top recruiters for highest Margins at 36% average
• One of the best retention rates out of 50+ recruiters company wide
• Reduced the branch advertising by 16k in 1997 with record new hires during the period
• Qualified for the Top Performers Club the first two years with the company
• Instrumental in developing and staffing the Enterprise and Network Technology Group (ENTG) and
the Lotus Notes Development group
• Instituted new candidate recruiting criteria guidelines adopted company wide
CSR TECHNICAL SERVICES, INC.
1995 - 1996
Technical Recruiter
Primary focus on recruitment of I.T. (Primarily Networking) and Engineering candidates for major
corporations in Ohio and the Midwest. Developed recruitment strategies including the following sources;
advertising, college and technical schools, trade and industry publications, associations, and networking.
Interacted with client companies regarding candidate selection and requirements.
COLUMBIA GAS DISTRIBUTION COMPANIES
1994 - 1995
Corporate IT Recruiter
Responsible for sourcing, screening, and selection of exempt technical and executive level personnel.
Developed and placed recruitment advertising. Provided training and guidance to hiring managers
regarding EEOC, interviewing practices, AA Plans, company policies, and organizational development.
Technology Proficiencies
MS Office, multiple VMS, CRM and ATS systems, Social media outlets, web research
Education
Minnesota State University, Mankato MN
Business Administration
*Numerous I.T., H.R., Management and Sales Seminars
Huntersville, NC 28078
Cell: (704) 614-6147
[email protected]
http://www.linkedin.com/in/mikebjorklund
Professional Experience
Summary: Over 20 years of experience in the IT Consulting/Staffing Industry. A lead by example
Professional with a proven, successful track record of hands on experience in Sales, Recruiting, and
Management of both Staffing and Solution Based Consulting.
MRB Consulting, LLC
8/2014-Present
Advisor
•
•
•
•
Advisor to a Small Business in the areas of: Business Plan Creation, Sales/Marketing/Branding
strategy, financials, and administrative functions
Assist in preparation of RFP/RFI/RFQ's for former employers/clients.
Founder of IT Staffing Leaders, Charlotte NC Area on Linkedin
Linkedin Super Connector and expert, providing assistance to individuals in marketing their skills and
experience on linkedin.
Alliance of Professionals & Consultants (APC Inc.)
11/2011-7/2014
Sr. Account Manager
•
•
•
•
Account Manager for Duke Energy IT/Engineering and Professional positions.
Placed contractors in various roles including; PM's, BA's, RA's, Developers, DBA's, Architects,
Network Engineers, ERP Developers, Testing roles, HR positions, Social Media positions, Finance
positions, Legal positions, etc.
Assisted in the training and development of Jr. level recruiting staff.
Built strong relationships with Client Managers in areas of high GM and activity including the PMO,
Datawarehousing, IT Architecture, and BPM among others.
MRB Consulting, LLC
8/2010-10/2011
Consultant
•
•
•
Completed a 6 month contract vetting potential IT Staffing firms interested in selling or merging their
business with other firms via a Venture Capitol Group. Contract consisted of reviewing company
financials, client list and penetration, and overall health of the firms.
Assisted in preparation of RFP/RFI/RFQ's for former employers/clients.
Prepared a 5 year business plan for a former employer including, sales growth, marketing and
branding, operations and technology improvements.
The Paragon Group
9/2009-7/2010
VP/Manager, Sales & Operations
Complete P&L responsibility for this boutique IT Infrastructure/Telecom consulting firm.
Select Achievements:
• Placed 42 consultants growing revenue nearly 20%. As the only dedicated Sales person, brought
business relationships to the next level. Many engagements became exclusive opportunities.
• Manage all functions of Recruiting (2 recruiters). Created a network of independent commission
recruiters to assist when necessary. Streamlined the recruiting process while improving quality of
candidates.
• Opened 2 new accounts, Limited Brands and Victoria’s secret.
• Grew opportunities at other clients JPMC, Nationwide Insurance, Cardinal Health, Verizon Wireless,
Mettler Toledo and Qwest.
• Implemented a new ATS/CRM application (Akken) to increase efficiency in applicant/client tracking
and reporting.
INDECON Solutions
6/2001-12/2008
6/200112/2009
Regional Director
Complete P&L responsibility for Central Ohio with 2007 revenues of over $5M and National Accounts
with revenue of $12M.
Select Achievements:
• Responsible for the management and development of a staff of 5 (2 Technical Recruiters, 2 Account
Managers, and an Office Administrator) in addition to 50+ technical consultants.
• Key individual in the company in developing strategy, vision, and implementation of new directives
to drive sales, recruiting efficiency, and long term growth. One example is implementing an
ATS/CRM application so all branches could share and cross-sell candidates.
• Obtained Indecon’s Federal GSA and State of Ohio Term Contract.
• Developed and implemented a Business Plan eventually adopted by the entire company.
• Increased gross margins, grew our client base, and reduce expenses
• Personally sold over $1M in business in 2007. Actively involved in accounts, partnerships and the
daily negotiation of billing rates, margins, and contracts.
• Forged a partnership with IQ Navigator, a vendor management company. Through this partnership
Indecon was able to become a vendor to new clients without a long sales process.
• Oversaw all administrative functions including billing, payroll, A/R, vendor management, human
resources, policies, and contracts.
INFORMATION INDUSTRIES, Inc., (Triple-I)
4/98-6/2001
Business Unit Leader
Complete P&L responsibility for this independent business unit charged with turning a 100% staff
augmentation business into a 2nd tier I.T. Solutions firm.
Select Achievements:
• Developed and implemented a strategic business plan that resulted in the creation of an outsourced
project delivery capability which produced over $1MM in revenue FY 2000. The Columbus business
unit led the company in project work and is the only Business Unit that has full development and
delivery capabilities at its office. Several other Business Units have modeled their efforts after
Columbus. Implemented “Best Practices” standards into the project delivery group. Had the ability to
develop on nearly any platform, OS, or language from our office. This office has completed and
delivered web based projects using ASP, NT, Java, PHP, Linux, MySQL, Oracle, XML, VB, Visual
SourceSafe, Visual Interdev, Cold Fusion, open source technologies, RUP, UML, among others.
• Recruited, managed, and retained sales, recruiting, project delivery, and administration individuals
including 6 direct reports and 17 technical consultants. Implemented new processes to facilitate all
these areas. Also actively participated in new client sales, technical recruiting and project
management duties. Manage from a ‘lead by example’ perspective.
• Created partnerships with Rational (Rational Unified Partner) Mercury (Mercury Channel Partner),
Microsoft (Microsoft Solutions Provider) and UUNET (UUNET Gold Level Hosting Partner).
• Established I.T. Solution relationships, i.e. Triple-I was the exclusive provider of back end web
development and enterprise solutions for Mills James Productions (a multi-media company that
delivers Web Solutions from a creative, marketing and content perspective), resulting in nearly
$1MM in first year sales (2000).
• Responsible for all contractual legal documents for the Business Unit such as office lease
arrangements, client contracts, vendor contracts, employee agreements, supplier agreements, etc.
Columbus was the first Business Unit to implement a successful Service Level Agreement and
Maintenance agreement for clients.
• A key player in the development of strategic initiatives company wide by incubating vendor and
business partnerships, processes, and plans for service lines.
IBS CONSULTING (Interactive Business Systems) Inc.
2/96 – 4/98
Senior Resource Executive
Responsible for all recruiting functions and a staff of 5 in the Columbus branch including; recruiting,
orientation, advertising, technical interviews, visa processing, etc. Sourcing of candidates includes:
networking, internet recruiting, industry associations, cold calls, direct mail campaigns, career fairs,
college recruiting, and referrals.
Select achievements:
• Consistently performed in the top 10% of company for new placements
• One of the top recruiters for highest Margins at 36% average
• One of the best retention rates out of 50+ recruiters company wide
• Reduced the branch advertising by 16k in 1997 with record new hires during the period
• Qualified for the Top Performers Club the first two years with the company
• Instrumental in developing and staffing the Enterprise and Network Technology Group (ENTG) and
the Lotus Notes Development group
• Instituted new candidate recruiting criteria guidelines adopted company wide
CSR TECHNICAL SERVICES, INC.
1995 - 1996
Technical Recruiter
Primary focus on recruitment of I.T. (Primarily Networking) and Engineering candidates for major
corporations in Ohio and the Midwest. Developed recruitment strategies including the following sources;
advertising, college and technical schools, trade and industry publications, associations, and networking.
Interacted with client companies regarding candidate selection and requirements.
COLUMBIA GAS DISTRIBUTION COMPANIES
1994 - 1995
Corporate IT Recruiter
Responsible for sourcing, screening, and selection of exempt technical and executive level personnel.
Developed and placed recruitment advertising. Provided training and guidance to hiring managers
regarding EEOC, interviewing practices, AA Plans, company policies, and organizational development.
Technology Proficiencies
MS Office, multiple VMS, CRM and ATS systems, Social media outlets, web research
Education
Minnesota State University, Mankato MN
Business Administration
*Numerous I.T., H.R., Management and Sales Seminars
