JD_s for Etisalat UAE.pdf

For more I nfo about positions


MSS
1. Global NOC and Managed Services experience (Work in Global NOCs and Managed Services)
2. Servers and applications competencies.
3. IP PABX , Voice and Unified Communications competencies.
4. Technical Management, Process and Quality Governance.

-Customer NOC & SOC (Network Profile)
- NOC-Back office-
-NOC Prestige & SLA Customers
- A minimum of 4+ years of experience in a Telecommunication company NOC / ISP providing
Managed Services through Customer NOC
- Examples can be staffs working at Reliance , Verizon business – managed servcie, IBM global
services NOCs etc.
- Must have hands on experience in installation, configuration , operating and
troubleshooting Cisco low end up to high end series of Routers , switches , GPON network
related ONT’s, OLT’s etc
- Bachelor Engineering Degree in Computer engineering or science or telecommunications
Department No of Vacancies
BS - MSS & GNOC 50
BS- BTSC 20
CS-CTSC 20


RADIO Back office 8
IP Core Operation 10
Mobile Core/Access Operation 4
Packet Core 5
IDD & Roaming 5


CS Planning 2
GPON 1
- Must have hands on experience in installation, configuration , operating and
troubleshooting Cisco low end up to high end series of Routers , switches , IP PBX, WLAN
and unified communications solutions in an ICT environment which may include devices
from Cisco, Juniper , Avaya, Aruba & Ruckus.
- Minimum Professional certificates is CCNP or CCVP or similar level professional certifications
. CCIE certifications will be given a preference.
- ITIL V3 certificate and its knowledge is mandatory.
- Excellent communicator in English language with a natural aptitude for dealing with
customer from different regions globally.
Customer NOC ( Hosting Profile)
- A minimum of 4+ years of experience in a hosting provider NOC providing hosting service
supporting the infrastructure , Databases and applications.
- Examples can be staffs working at Reliance , Verizon, IBM global services NOCs etc. Especially in
the area Managed Hosting services.
- Bachelor Engineering Degree in Computer engineering or science or telecommunications
- Must have hands on experience in installation, configuration , operating and troubleshooting All
Microsoft products and suites.
- Must have hands on experience in installation, configuration , operating and troubleshooting
Unix and Linux Environment ,ex: Red hat & Solaris.
- Minimum Professional certificates for Windows Candidates is MCITP. MCTS candidates has to
show strong capabilities.
- Minimum Professional certificates for Unix/Linux is RHCE. Highest certificates in Solaris.
- Oracle professional certificates for oracle administrator.
Customer NOC ( Voice & UC) profiles
- A minimum of 4+ years of experience in a in NOC providing support to IP/PBX , Voice and
Unified Communication Services.
- Vendor knowledge: Cisco & Avaya mainly, Alcatel & NEC is secondary.
- Bachelor Engineering Degree in Computer engineering or science or telecommunications
- Must have hands on experience in installation, configuration , operating and troubleshooting
IP/PBX and unified communication solution.
- Minimum Professional certificates for Avaya ACIS and ACE will preferred.
- Minimum Professional certificates for Cisco is CCNP voice and CCIE voice will preferred.
Business Support
 B.Sc. degree in Electrical Engineering, Computer Science Engineering or equivalent skills developed
through industry experience is required.
 Certified in any ofProject Management methodologies such Project Management
Professional(PMP) , Prince2 or similar.
 Certificates in information security certificates such as CISA, CISSP, CISM,ISO 27001 LA, CCIE.
 Systems Consultancy qualifications will be an advantage
 Required Soft skills:
 Ability to develop project plans – interdependencies –identify risk and manage within
time and budget
 Ability to translate business requirements into technical specifications.
 Effective Communication
 Relationship Building
 Leadership
 Strategic Thinking
 Business & Financial Acumen
 Drive for Results (perseverance to drive and execute)
 Change Management
 Influence & Persuasion








Mobile Core Planning (CS) Engineer
 Bachelor’s Degree in Engineering/ Telecommunications/ Electrical Engineering or
equivalent
 4-6 (Engineer) years experience in Mobile Core Planning
 Analyze the traffic requirement and provide the expansion requirement to the
concerned sections.
 Prepare Core Network Technical Specification.
 Participates in the tendering process to meet specific requirements and to select
appropriate suppliers.
 Analyze Traffic Optimization and provide proper solution
 Prepare Future Road Map of CS, IMS and VoLTE services

Mobile Access Planning
 Bachelor Degree in Engineering/ Telecommunications/ Electrical Engineering or
equivalent
 4-5 years experience in managing development projects in the mobile access
network, Mobile Core and Mobile Capacity planning areas
 Conduct surveys for new sites covering all access technologies
 Prepare cell plans for new sites, expansions and reconfigurations of existing sites.
 Carry out Balance Analysis for the traffic between GSM 900/1800 and UMTS 2100.
 Plan new sites and expansion requirements for events
 Carry out coverage and C/I predication analysis.
 Collect and analyze drive test data and the Performance Statistics reports for new
sites
 Liaise with the other team members to rollout telecom services for various projects
 Verify antenna and outdoor installation configuration of new sites.
 Prepares regular progress reports of the activities related to the GSM/UMTS network
expansion projects.
 Conduct routine field visits to check antenna blockage cases.

Radio Network Operation
1. Planning new Radio links and optimization of existing links using known planning tools like ATDI
and Path loss 5.

2. Performs surveying, installation, testing, commissioning, operation and maintenance of different
PTP & PMP Radio Transmission Systems in accordance with the procedures, standards and
guidelines of Manufacturers/Telecom Regulatory Authorities.
2.1 Microwave
a. Should be able to configure MW IDU & ODU.
b. Should be able to perform MW dish alignment.
c. Should be able to perform testing on MW link using various test equipment like Giga Bit,
FE & E1 analyzers.
2.2 WiMax 802.16 d/e
d. Should be able to configure CPE, BS and manage Service Flows & QoS.
2.3 WiFi
e. Exposure to different Wireless LAN standards of IEEE 802.11 and emerging standards
f. Exposure to the configuration and troubleshooting of different Wi-Fi systems such as
Cisco, Ruckus, Aruba etc.
g. Knowledge of Wi-Fi security standards
h. Knowledge of Wi-Fi RF Management and Site-survey
i. Ability to diagnose issues related to Client connectivity, IP Addresses, tunneling
protocols etc.
j. Ability to configure L2 switches of different products such as Cisco, HP etc.
k. Knowledge of troubleshooting issues related to L2 switches such as VLAN assignment,
Management etc.
3. Attends to faults, troubleshoots and rectify the problem related to Radio equipment and
systems. Recommends preventive action and follows up implementation.

4. Handles Network Management System of Radio network professionally by monitoring Radio
network element performance and take necessary actions proactively.


5. Coordinates and controls the deployment of staff on call-out duties as required in order to
attend emergency assignments outside duty hours.

6. Prepares and submits the monthly/quarterly reports on the installation, operations and
maintenance of the assigned Radio systems/network elements.

7. Ensures that the O&M database are maintained as well as maps, charts and survey maps
relating to Radio sites/coverage in the Region are updated and maintained accurately at all
times.
8. Bachelor’s degree or equivalent in Telecom Engineering
9. 5-8 years in development, operation and maintenance of Radio and Wireless Access Network
systems.

Incident Handling (Fixed Network)

 Manage and tune host and network-based IDS/IPS , SIEM and other security devices in order
to provide meaningful alerts with eliminated false positive alerts.
 Support the incident handling team in advance security breach cases.
 Bachelor’s Degree in Telecom Eng or equivalent qualification
 2-3 Yrs. for Exp.


IMC

1. Daily monitoring of all hardware and s/w alarms concerning to Network ref: clock
(Oscilloquartz) , TDM exchange, 6 NGN Soft Switches, 20 MGWs, Signaling nodes and corrective
actions as per The O & M Manual. Attending all critical callouts at any point of time.
2. Maintaining the backup of all the international nodes as per the O & M Manual.
3. Preserving the toll ticket of the international calls.
4. Identify the international faulty trunks and report to front office staffs for further action.
5. Identifying the low NER destinations and taking corrective actions to improve.
6. Identifying the reasons for abnormal short duration calls on trunk groups and initiating
corrective actions.
7. Special attention to TOP25 destinations and identifying the international carriers with low
NER and follow up actions.
8. Co-ordination with carriers for new inter connection ( ISUP as well as VoIP), conducting
different tests as per ITU and RFC recommendation and implementing those new
interconnection after thorough testing and CDR verification.
9. Co-ordination with national NOCs for expansion of the existing network, new SIP connectivity,
re arrangement of the existing trunks as per the C & WS instructions and requirements.
10. Attending all roaming related complaints and escalating to the concerned and implement
the corrective actions if required. Coordination with roaming teams till the clearance of the
fault.
11. Attending all subscriber related complaints which are logged in CBCM and related to
international call issues.
12. Co-ordination with other carriers for their network expansion and transfer of carrier trunks
to their new international nodes as advised by C & WS.
13. Implementing all routing modifications as per the C & WS plans for all the destinations
around the world.
14. Implementing all auto transit whole sale routing in the concerned nodes as advised by C &
WS section.
15. Attending all international carrier complaints related to retail and whole sale routing.
16. Special attention to The subsidiaries requirements and attending their complaints.
17. Up keeping of the B- Number table as per the destinations numbering plan with charging
parameters.
18. Implementation of ITFS, HCD, VoIP calling card and other VAS in the international nodes and
testing with the concerned international carriers. Attending complaints and investigating issues.
19. Coordination with POI section related to UAE other national operator and issues related to
them.
20. Maintaining the external tools such as Ascade Network provisioning database for the
automation of the routing.
21. Synchronization of the international nodes database as per the Ascade database with
respect to each international operators.
22. Maintain the Ascade assure database for automation of the test calls through direct and
indirect carriers.
23. Attending all issues related to CDR suspense issues, investigation and initiate corrective
actions.
24. Co-ordination with ISS section and implement the national security related data in the
international nodes.
25. Attending all issues related to Fraud management section and attend all critical call outs
related to Fraud.
26. Attending all special events and manning 24 hours to meet all critical situations.
27. Conduct acceptance test of the international nodes under commission and report all critical,
Major and minor Snags to the vendor and to the management.
28. Attend in all network Hazardous activities for the expansion of the existing capacity, HW/ SW
faults etc and maintain all records related to such activity.
29. Coordination with vendors ,Software Center and CSD planning and projects teams to
implement new features or modification of the existing.
30. Proper coordination with CSD planning team to meet their requirements and implement
their instructions as and when it received.
31. Maintain the IMC records as per the ISO9000 standards and follow their strict compliance.
32. Identify the Quick win projects and implement those to save energy, transmission path etc.


POI

1. Carries out the preparation of draft contracts.
2. Carries out the integration of core services equipment and system enhancements into
existing core service structure.
3. Carries out the preparation of technical specifications for equipment and systems.
4. Perform the analysis and review of key performance indicators of core service equipment
and system.
5. Interface with vendors, region and consultants core service planning issue as required.
6. Keep abreast of new technology, system and developments related to Core service.
7. Carries out operation & maintenance of switching network element (core) to have best
network performance and provide smooth services.
8. Coordinate with external parties (transmission/AN/SW-PLG) for network provision.
9. Intergrate and test new elements related to other operator like Du (Acceptance test).
10. Ensure to fulfill the operational requirement of new /enhancement
services.(MNP,CS,CPS)
11. Implement all required data related to correct billing function in all nodes, such a Du
settlement by coordinating with ITSD/NEP section.
12. Monitor the system and ensure that they are working normally with best performance.
13. Enure that all the recorded complaint, with DU, are handled and responded in a
professional manner.
14. Strengthen the relationship with other concerned sections to improve our quality of
service (QOS).
15. Perform /Analyze traffic stats survey periodically to expand / decrease the resources to
and from Du in coordination with National wholesale.

Internet Service Operation
• Linux/Unix/Windows Server administration
• BIND DNS, DHCP & NTP server admin
• Administration experience in internet related services such as Proxy, RADIUS, mail, web server and
other services such as SAN, Backup, clustering
• Experience in monitoring and trend analysis services such as Cacti, Nagios, HP OVO, SNMP, RRD, MRTG
• Troubleshooting experience (eg. wireshark, tcpdump..etc.)
• Scripting experience using bash, ksh, awk, pearl
• Virtualization experience (Vmware, Linux, Unix, IBM..etc.)
• Server Hardware (HP, Oracle/Sun, IBM)
• Knowledge in networking
• Preferably with experience in working in ISP company before


BTSC-Technical Specialist
 Database administrator
 Field experience (PDMUX/PRI’s/PBX/FTTX/Core Routers/IPTV)
 Test mythologies RFC-2544 & ITU-T Y.156sam
 Monitor fault management system and resolve problems remotely
 Dispatch to field teams if on-site visit is mandatory
 Technical support to field technicians
 Proactive configuration of service fulfillment requests
 Tier 2 support to all escalated issues.
 Bachelors degree in IT/Electronics/Telecommunication/ Electrical/Computer
Science with 3 – 5 years experience.



CSE-CTSC
 Young and dynamic candidates with Minimum experience of 6 months to 2 years in Operations,
back office or Front office Roles.
 Bachelor Degree in Engineering/ Telecommunications/ Electrical Engineering or equivalent
 Certification in Network Devices & interconnections.
 Certification in OS & Applications
 1-2 years’ experience in network node maintenance in Telecom networks/ systems
 High level communication skills (written and verbal, in English).
 Team player - Must be able to perform effectively in a 24 x 7 environment
 Must be capable of working in a large and complex network environment
 Able to handle multiple problems in a highly stressful environment
 High degree of flexibility
 Attending and troubleshooting customer’s technical complaints by using back office tools,
applications and multi-vendor NMSs with in the given KPIs in order to support in maintaining the
consistent, reliable and efficient performance of The services.
 Provide Back office Support to Field Operation Teams in provisioning and restoration of services
to The customers.
 Attending and resolving mobile customer complains related to voice/Data (3G & 4G) issues
remotely.

IBSI
 Provides technical, logistics, coordination and database support to facilitate the
 Development/design, testing, commissioning and installation/enhancement of In-Building
Solutions projects for the specific zone within the assigned location
 Participates in reviewing In-Building Solutions development proposals for specific zone;
 Follows up with other The Departments, as required
 Prepares reports and presentations to management on sites progress and obstacles
 Assist in Invoices certification and PCC online submission
 4-6 years in installation, testing and commissioning of Mobile In-Building Solutions.
 Bachelor’s Degree in Engineering/ Telecommunications/ Electrical Engineering or equivalent

Mobile Access Broadband Optimization
 Bachelor’s Degree in Engineering/ Telecommunications/ Electrical Engineering or equivalent
 3-4 (Sr. Engineer) 2-3 (Engineer) years experience in Mobile Access Planning
 Optimize the Mobile Network data performance to reach customer satisfaction.
 Data KPIs close monitoring and identifying the worst performers and taking the adequate action.
 Handle data customer complaint in a timely manner.
 Assist in Verifies Mobile Access Network development proposals for the best targeted data
experience.


Mobile Access Voice Optimization
 Bachelor Degree in Engineering/ Telecommunications/ Electrical Engineering or equivalent
 4-5 years experience in managing development projects in the mobile access network, Mobile
Core and Mobile Capacity planning areas
 Analyze on daily basis the worst performance cells violating the KPIs targets
 Develop and follow up the improvement plans for the worst performing cells
 Identify root causes of voice performance degradation from the daily KPIs as well as drive tests
and network traces.
 Analyze the routine drive tests carried out on the network
 Develop skills and new ideas to improve the clusters voice KPIs
 Review the RAN KPI reports including traffic trends, performance trends and network availability
 Review and Ensure proper implementation of current processes, suggestion changes
 Monitor the daily network optimization activities
 Participate in regular & adhoc Audit exercises and support in implementation of audit
recommendation
 Assist planning team in finding cost effective solutions for coverage enhancement


Sr. Engineer/ Engineer Network Health
 Bachelor’s Degree in Engineering/ Telecommunications/ Electrical Engineering or equivalent
 3-4 years experience in Network Health or related field
 Monitor and analyze Network performance and trends.
 Focused on Network Health and regions related KPIs in addition to operational functionality.
 Reporting of major findings or changes with required follow up/coordination with concerned for
action plan and integration.
 Continuous network health and performance improvement via new features and continuous
analysis/optimization.

Access Network Planning

 Bachelor’s Degree in Telecom Engineering or equivalent qualification
 Professional Training on Fixed Access Technology areas, FTTx & G.PON
 Professional Training in IP with CCNA R&S, CCNA SP, Project management
 6-8 years of, Experience working in telecommunications, and significant experience in the Access
Network area.
 Experience of working for an operator.
 To explore and assess new technologies & services and to recommend for implementation if
found suitable.
 To provide solutions and explore/ assess new technologies in coordination with engineering and
marketing stakeholders for commercial deployment
 To provide clear direction, set targets, prioritize tasks and assign responsibilities for the
respective Access Network Planning team.
 To review the project performance in terms of technical & financial completion and quality of
project implementation
 To review allocation/utilization of Section resources and performance.



Mobile Core Planning
 Professional Training on Mobile Technology areas: GGSN & SGSN-HLR-2G/3G-GPRS/UMTS -
Circuit Core & Packet Core -LTE/EPC- PCRF
 Professional Training in IP with CCNP R&S, CCNP SP, CCNP Certificate , Project Management.
 6-8 years of, Experience working in telecommunications, and significant experience in the Access
Network area.
 Experience of working for an operator
 Oversee the evaluation, design and planning of the rollout of the Core Network (Packet switched)
including both technical and capacity aspects
 Oversee the entire tendering process including identification of vendors/ contractors/ suppliers,
tender opening, evaluation, negotiation to provide efficient capacity for PS Mobile Network
Development
 Oversee planning, prioritization and assignment of targets and tasks to entire Mobile Core
Network.





























Other Positions :

Job Name Job Description
AE/E/SE, Mobile
Network
Provisioning
(Huawei, Ericsson,
Alcatel)
Carry out all integration, expansion, reconfiguration and recovery
of various RAN nodes in the assigned region.
Report significant events, observations and concerns to
operational procedures in the Mobile Access Network.
Carry out the implementation new software releases/patches
received from suppliers/contractors and reviews results for
necessary follow up in the assigned region.
Implement manufacturers and contractors solutions on snags.
Ensure all Network activities i.e. Work Orders, Planned work,
hazard and outages are implemented according to The Procedures
Provide daily/weekly/monthly reports on network capacity and
utilization. Escalate red flags if any for suitable actions.
Systems covered are Access Radio Networks such as GSM, UMTS,
LTE, and all upcoming new technologies.
AE/E/SE, Mobile
Network Back
office, (Huawei,
Ericsson, Alcatel)
Carry out L2/L3 support for mobile access network 2G/3G/4G.
Compute and Update O&M KPI such as site restoration, availability
revenue lose are met.
Investigate and solve QoS KPI cases.
Escalate the non-resolved cases to vendors within given period
Implement Day to Day DB changes
Provide Fault reports for major outages
Attend special events manning & reporting.
Carry out implementation of all Change Forms according to agreed
standards and requirements.
Provide network performance reports of Mobile Access network.
Provide Daily, Weekly, Monthly reporting of Service Management
KPI’s and KQI’s.
Ensure faults escalate to vendors are rectified within agreed SLAs.
Follow up performance cases of FO NOC, Vendors, Suppliers and
Sub-Contractors against the established SLA’s.
AE/E/SEr, Radio
network Back office
Carry out L2/L3 support for Radio access network.
Compute and Update O&M KPI such as site restoration, availability
revenue lose are met.
Investigate and solve QoS KPI cases.
Escalate the non-resolved cases to vendors within given period
Provide Fault reports for major outages
Attend special events manning & reporting.
Carry out implementation of all Change Forms according to agreed
standards and requirements.
Provide network performance reports of Radio Access network.
Provide Daily, Weekly, Monthly reporting of Service Management
KPI’s and KQI’s.
Ensure faults escalate to vendors are rectified within agreed SLAs.
Follow up performance cases of FO NOC, Vendors, Suppliers and
Sub-Contractors against the established SLA’s.
AE/E/SE, Mobile
NetworkTechnical
Reporting:
Provide Day-to-day Technical reports and statistical measurement
of the mobile network.
Provide Daily, Weekly, Monthly reports of Service Management
KPI’s and SLA.
Provides analytics support for all teams.
Ensure recommended actions from Reports are implemented in
the network.
Provide input for SLA reporting.
AE/E/SE, Mobile
Network E2E
service fulfillment
assurance.
Carry out Mobile service fulfillment assurance scripts.
Implement Mobile access network inconsistency checks &
corrections.
Carry out Nodes Backups & network database archiving.
Provide automation scripts for network configuration.
Provide the network performance reports of Mobile Access
network.
Provide BSC/RNC Capacity/Utilization reports and carry out
appropriate actions..
Carry out contingency plans for special Event.
Implement Vendor Solution to clear active SNAGs.
Ensure O&M KPI such as site restoration, availability revenue lose
are met.
Carry out Mobile Access network & recommend improvement
plans
AE/E/SE, Mobile
Network Evolution
Support
Participate in the evaluation of the network modernization plans.
Participate in the evaluation of the technical Designs.
Follow-up all modernization plans to Technical support team.
Implement network modernization plans as per The rules &
procedures.
Follow up with other Sections/functions to determine the
approach to be undertaken for configuration and activation.
Ensure Modernization projects are delivered to a successful
delivery.
Participate as a member in all contracts related to network
modernization.
Follow up ATP of network modernization projects with Technical
support team and resolve any contract related issues.
Assure in O&M KPI such as site restoration, availability revenue
lose are met
Participate in technical RFPs and RFQs
AE/E/SE, Technical
Support
Carry New access nodes acceptance.
Participate in assessing and declaring RFS.
Raise system snags during node acceptance
Assess in issuing RFS, PAC, FAC for mobile network contracts.
Carry out New SW/patch acceptance on test beds.
Carry out testing of New Features.
Carry out first node integration/upgrades.
Provide recommendations for technical Designs.
Provide technical support network development plans.
Follow up Provisioning team to ensure that new nodes &
SW/patch will improve operational efficiency & customer
satisfaction.
Follow up Provisioning team to ensure new nodes & SW/patch will
be implemented as per the rules & procedures.

Global Roaming
Services (GRS)
Sr. Engineer/Engineer / Global
Roaming Services (GRS) –
International Hub
 Lead GRS-IH Signaling, Hub and Traffic &
Peformance Team in the comprehensive
and systematic approach to enhance and
efficiently implement O&M and provisioning
task along with the associated testing/task.
 Oversee the continuous development and
implementation of various techniques and
standards related to the signaling field.
 Proactively monitor and analyze
signaling/hub and related disciplines’ traffic
and performance. Subsequently,
disseminate the associated information to
the concerned team.
 Comprehensive utilization of acquired
skills, analytic data/information to serve as
a benchmark for planning, forecasting,
strategy and to formulate applicable
policies & recommendations in order to
enhance the organizational technical and
business targets.
 Based on traffic/performance analysis,
assist hub/signaling team to resolve
various complaints and issues.
 Lead to investigate and resolve signaling
and hub complaints/issues as well as any
other issue related to signaling
 Coach and develop subordinates to elevate
skills/abilities. Also, lead and unified the
group to function as a team.
 Propose a roadmap for comprehensive and
systematic troubleshooting, preventive and
corrective support for international
signaling network and other related
services. Innovate alternative solutions and
influence other disciplines whenever
necessary.
 Acquire comprehensive understanding of
the signaling and hub function and the
associated relation to the organizational
technical and business targets.
 Abreast to competitor’s
strategy/techniques, innovations and latest
technology. Moreover, utilize those
informations for future planning/strategy
and enhance organizational
technical/business targets.
 Develop an appropriate rapport with other
disciplines in order to flawlessly influence
and formulate a systematic approach
whenever necessary.
 Ensure signaling network’s efficiency,
reliability and performance.
 Close monitoring of the budget and
exploration of other feasible strategies to
reduce OPEX. Also, assist in the
preparation of the associated budget.
Global Roaming
Services (GRS)
Sr. Engineer/Engineer/Asst.
Engineer/GRS/ Value Added
Services – Troubleshooting &
Maintenance
 End to end IPX diameter troubleshooting
and maintaining quality of service.
 Daily health Hardware check of all servers
(HP and SUN, Storage)
 Daily software check of all live
platforms.(applications , database)
 Monitoring of IP/SIGTRAN/DIAMETER
status in DRA (Diameter Relay Agent).
 Troubleshooting and resolution of daily
roamers complaints.
 Daily Hardware/Software health checks
and relevant maintenances tasks.
 Troubleshooting LTE/3G/2G Roaming
scenarios
 Troubleshooting SCTP Diameter singling,
tracing.
 Perform DRA health checks and monitor
alarms.
 Troubleshooting SMS,voice,CAMEL roaming
scenarios.
 Perform health checks for SS7 signaling
cards and servers
 Troubleshoot and investigate
outbound/inbound roamers complaints.
Resolve issue within the scope or escalate
to relevant teams.
Global Roaming
Services (GRS)
Sr.
Engineer/Engineer/GRS/Roaming
Services Assurance –
IREG/Support/Solution
 Actively manage Post Launch Roaming
Operations to validate successful
processing of all roaming related usage
according to operational objectives and
agreement commitments
 Manage suppliers (internal and
external) to provide a smooth and
efficient flow of roaming data into and
out of The
 Assesses the technical parameters of
Roaming services to meet the
requirements for new agreement in order
to be launched as well as the existing
agreements.
 Inspects the major/critical work and
decides on the work practices to ensure
that the targets and performance
standards are met.
 Monitor daily operations for changes in
volumes or values that may indicate
network, partner, or processing system
problems
 Ensure suppliers (COS(IT), data clearing,
etc) have accurate and current information
required to correctly process inbound and
outbound usage to ensure that roaming
partners and customers are billed
accurately.
 Work with Customer Care and IREG to
address customer experience issues and
track through resolution; report each
month
 Manages interfaces with the other
engineering sections within Central
Engineering.
 Provide inputs to other Roaming teams as
scheduled or requested in order to ensure
data is accurate and useful for strategic
analysis purposes.
 React appropriately to suspected high
impact roaming issues that may involve
roaming partners, COS, Fraud, or
Engineering
 Manage commercial support services for
other (external) Roaming functions relating
to SIM card exchanges
 Performance management and reporting
 Maintain LACs and Rehomes to optimize
roaming footprint and minimize cost by
working with IREG, regional engineers,
roaming partners. Prioritize and address
issues as they arise
 Manages the customer complaints of
Mobile network.
 Helping to build good customer relations
 Assesses the roaming complaints
parameters of Roaming services to meet
the requirements for new CCC (Customer
Contact Centre) agreement in order to be
reduced.
 Validate end-customer invoices for
Roaming services to ensure pricing is
correct
 Manages relations with various HO and
Region functionalities, e.g., C&WS (Carrier
& Whole Sale) and CCC (Customer Contact
Centre)
 Handling complaints and queries (from
customers and staff)
 Leads the preparation of periodic updates
on the operations of the network to
SD/GRS; recommends strategies of
Roaming Customer Support interventions
required to rectify/ improve the voice and
quality roaming parameters.
 Closely interfaces with Network Quality in
order to define and agree on KPIs in order
to reach GRS (Global Roaming Service)
KPI.
 Directs and executes the management
initiatives from conception through to
completion within and across all GRS
(Global Roaming Service) teams.
 Performance management and reporting
 Prepares, analyzes and reports department
status reports to the first line manager
 Arranging staff meetings
 Recruiting staff and doing appraisals
 Deliver a high quality in the service
delivery and implementation of Retail and
Wholesale specific products within the
expected timeframe
 Maintain and implement Rating related
change requests and updates to the
services, in accordance of established
timeframes and client expectations
 Assesses the technical parameters of
Roaming services to meet the
requirements for new agreement in order
to be launched as well as the existing
agreements.
 Support on 2nd level to roaming IREG
team and also roaming Support
 Manages relations with various HO and
Region functionalities, e.g., C&WS and
Marketing to address traffic/network
issues/concerns/criticalities involving inter-
region and international roaming
provisioning.
 Support C&WS teams on TAP Creation
projects delivering tariffs and related
configurations
 Investigate and analyze system generated
alerts and alarms related to Roaming
IREG/Support, escalate accordingly to
concerned functions
 Manages interfaces with the other
engineering sections within Central
Engineering
 Constantly improve on internal tools and
procedures
 Answer technical customer inquiries as a
product expert and guide them on
solutions for roaming related services
 Supports the GRS team leaders and
administrative support to managers.
 Manage roaming monitoring tools and
solutions including: Roaming Quality
Monitoring, Remote testing system and
any other testing/reporting applications.
 Coordinate with various vendors and
internal teams for new services or node
configuration requirements
 Utilize tools to proactively identify and
resolve operational roaming issues.