macau
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Address Rua do Pai Kok, nos.6-12, Chun Fok Village, Wai Heng Kok, R/C, Loja AD-AF, Taipa, Macau Phone +853 2882 7818 Opening Hours Daily 12:00 - 22:00, closed on Tuesdays Reservations Required Who would have expected a good Italian restaurant, with tasteful yet casual décor, good service, and close-to-authentic Mediterranean cuisine in Taipa Village? Since the opening of the fabulous Venetian Macao just a few blocks away and with the mammoth Galaxy resort casino under construction just across the road, it’s not that much of a surprise. Taipa Village is rapidly becoming a hot spot for good dining, and La Cucina is one of a spate of attractive new places that has helped make this part of town a new tourist magnet, right in the heart of the most happening part of town. The modern design is cool and attractive; the service is speedy and courteous, and the menu is appealing. One of the best features of this new and extremely popular restaurant is its fresh seafood, but it’s worth taking a trip to Taipa for its excellent beef dishes and wide selection of expertly prepared pastas and tempting desserts, accompanied by a wine list that includes Portuguese standards as well as Italian wines. Style is low-key, as befitting the suburban surroundings, and prices are reasonable, especially considering the quality of the food. La Cucina is just a short walk to the popular Old Taipa Tavern with its great live entertainment, Rascals sports bar, Taipa Stadium and many other nearby attractions. While out-of-towners still don’t seem to have discovered this place, it’s only a matter of time until they do. In the meantime, the local clientele often keep the place fully booked until later in the evening, so reservations are a must, even for lunch. Visa, MasterCard and American Express are all accepted. La Cucina Italiana was given the “International Special Food Services” award during ceremonies at the Venetian Hotel last August, according to Department of Foreign Affairs (DFA) news. Executive chef and manager Ronaldo Agonoy Bartolome received the award. The restaurant is popular to both local residents and tourists. It has been in business for five years now and has a branch in Wanchai, Hong Kong. Another branch in Beijing will open soon.
Classification
Hotels are also classified by service type ranging for all-inclusive full-service resorts that cater to vacationers to small limited service hotels that cater to transient business travelers. In this regard, it should be noticed that lower classification or lower star rating does not necessarily mean that the hotel lacks standard. A popular 3-star hotel may indicate that the hotel does not have large conference facilities, which is usually a hallmark of 5-star establishments. The main categories of hotels are as follows;
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Full Service Upscale o Examples include Conrad Hotels, Ritz Carlton, Four Seasons Hotels, and JW Marriott Full Service o Examples include Hilton, Marriott, Doubletree, and Hyatt Select Service o Examples include Courtyard by Marriott and Hilton Garden Inn Limited Service o Examples include Hampton Inn, Fairfield Inn, Days Inn, and La Quinta Inn Extended Stay o Examples include Homewood Suites by Hilton, Residence Inn by Marriott, and Extended Stay Hotels Timeshare o Examples include Marriott Vacation Club, Westgate Resorts, and Disney Vacation Club Destination Club
Industry and careers
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Bellhop Concierge Front desk clerk, a type of clerk General manager Hospitality industry Hotel chains Hotel toilet-paper folding Hotels Housekeeper Innkeeper Night auditor Property caretaker Revenue per available room (RevPAR) Security guard Tourism Transient occupancy tax (Canada)
A bellhop, also bellboy ( pronunciation (help·info)) or bellman, is a hotel porter, who helps patrons with their luggage while checking in or out. Bellhops often wear a uniform (see Bell-boy hat), like certain other page boys or doormen. The job's name is derived from the fact that the hotel's front desk clerk rang a bell to summon an employee, who
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would "hop" (jump) to attention at the desk to receive instructions. The term porter is used in the United Kingdom. "Bellboy" or "bellhop" is an American English term. This employee traditionally was a boy or adolescent male, hence the term bellboy. Today's bellman must be quick witted, good with people, and outgoing. Duties often include opening the front door, moving luggage, valeting cars, calling cabs, transporting guests, giving directions, performing basic concierge work, and responding to the guest's needs. In many countries, such as the United States, it is customary to tip such an employee for his service.
A concierge (French pronunciation: [kɔ̃sjɛʁʒ]) is an employee who lives on the premises of an apartment building or a hotel[citation needed] and serves guests with duties similar to those of a butler. In hotels, a concierge assists guests with various tasks like making restaurant reservations, arranging for spa services, recommending night life hot spots, booking transportation (limousines, airplanes, boats, etc.), procurement of tickets to special events and assisting with various travel arrangements and tours of local attractions. In upscale establishments, a concierge is often expected to "achieve the impossible", dealing with any request a guest may have, no matter how strange, relying on an extensive list of contacts with local merchants and service providers. A receptionist is an employee taking an office/administrative support position. The work is usually performed in a waiting area such as a lobby or front office desk of an organization or business. The title "receptionist" is attributed to the person who is specifically employed by an organization to receive or greet any visitors, patients, or clients and answer telephone calls.
A receptionist is usually expected to have a high school diploma or its equivalent, but a receptionist may also possess a vocational certificate/diploma in business and office administration. Although a post secondary degree is not normally required for this position, some receptionists may hold four-year university degrees in a variety of majors. Some receptionists may even hold advanced degrees. The business duties of a receptionist may include answering visitors' inquiries about a company and its products or services, directing visitors to their destinations, sorting and handing out mail, answering incoming calls on multi-line telephones or, earlier in the 20th century, a switchboard, setting appointments, filing, records keeping, keyboarding/data entry and performing a variety of other office tasks, such as faxing or emailing. Some receptionists may also perform bookkeeping or cashiering duties. Some, but not all, offices may expect the receptionist to serve coffee or tea to guests, and to keep the lobby area tidy. A receptionist may also assume some security guard access control functions for an organization by verifying employee identification, issuing visitor passes, and observing and reporting any unusual or suspicious persons or activities.
A receptionist is often the first business contact a person will meet at any organization. It is an expectation of most organizations that the receptionist maintains a calm, courteous and professional demeanor at all times regardless of the visitor's behavior. Some personal qualities that a receptionist is expected to possess in order to do the job successfully include attentiveness, a well-groomed appearance, initiative, loyalty, maturity, respect for confidentiality and discretion, a positive attitude and dependability. At times, the job may be stressful due to interaction with many different people with different types of personalities, and being expected to perform multiple tasks quickly. Depending upon the industry, a receptionist position can be considered a low-ranking, dead-end or servile position, or it could be perceived as having a certain veneer of glamor with opportunities for networking in order to advance to other positions within a specific field. Some people may use this type of job as a way to familiarize themselves with office work, or to learn of other functions or positions within a corporation. Some people use receptionist work as a way to earn money while pursuing further educational opportunities or other career interests such as in the performing arts or as writers. While many persons working as receptionists continue in that position throughout their careers, some receptionists may advance to other administrative jobs, such as a customer service representative, dispatcher, interviewers, secretary, production assistant, personal assistant, or executive assistant. In smaller businesses, such as a doctor's or a lawyer's office, a receptionist may also be the office manager who is charged with a diversity of middle management level business operations. For example, in the hotel industry, the night-time receptionist's role is almost always combined with performing daily account consolidation and reporting, more particularly known as night auditing. When receptionists leave the job, they often enter other career fields such as sales and marketing, public relations or other media occupations. A few famous people were receptionists in the beginning, such as Betty Williams, a co-recipient of the 1976 Nobel Peace Prize. A number of celebrities had worked as receptionists before they became famous, such as singer/songwriter Naomi Judd and the late entrepreneur/Beatle wife Linda McCartney.[1] Other famous people who began their careers as receptionists or worked in the field include civil rights activist Rosa Parks and former Hewlett-Packard CEO Carly Fiorina. The advancement of office automation has eliminated some receptionists' jobs. For example, a telephone call could be answered by an Automated attendant. However, a receptionist who possesses strong office/technical skills and who is also adept in courtesy, tact and diplomacy is still considered an asset to a company's business image, and is still very much in demand in the business world. With the recent development in optical fiber technology, some small-to-medium-sized business owners hire a live remote receptionist in lieu of a full-time, in-house receptionist. As the phrase itself suggests, a live remote receptionist deals with phone calls for a company in another location using telephony private branch exchange (PBX) servers. Often, the responsibilities of a live remote receptionist include, but are not limited to live phone answering, live call
screening/forwarding, appointment scheduling, customized greetings, flexible call routing, email and fax services, order taking, voicemail services, and message taking.
Service Occupations
Service occupations account for 65 percent of the hotel industry's employment in 2010, according to the U.S. Bureau of Labor Statistics (BLS) Career Guide to Industries. They include jobs in housekeeping such as maids, janitors and housekeepers; jobs in food service such as waiters and waitresses, bartenders and cooks; and other workers such as maintenance staff and baggage porters. Housekeepers and janitors are responsible for ensuring that the facilities and rooms are clean and in working order. They usually clean hotel rooms and bathrooms, as well as hallways and lobbies. This includes stocking the rooms with the necessary supplies, as well as dusting and cleaning all surfaces and bedding. Food service workers deal with customers in the kitchen or dining room of a hotel. Waiters and waitresses are responsible for taking customer orders and serving meals, while cooks and chefs are responsible for preparing food and developing menus. Hotels may also have a full service bar that employs bartenders. Larger hotels usually employ a number of staff to assist guests with their luggage, such as baggage porters or bellhops. Hotels also may have concierges who take care of guests' specific needs, such as taking messages, arranging for babysitters or providing information about local attractions and restaurants. Maintenance and repair workers may also be employed by a hotel to fix broken plumbing, heating and air conditioning equipment, and maintain the property. Read more: Hotel Personnel Job Descriptions | eHow.com http://www.ehow.com/about_6547617_hotel-personnel-job-descriptions.html#ixzz16H1ACyP4 The Pataca (MOP$) is divided into 100 avos and it is Macau's official currency. There are banknotes and coins in the following denominations: Coins: 10, 20 and 50 avos; 1, 2 and 5 Patacas. Banknotes: 10, 20, 50, 100, 500 and 1000 Patacas. By the decision of the Government the Pataca is linked to the Hong Kong dollar (HK$). The exchange rate is MOP$103.20 = HK$100.00. There is an acceptable variation up to 10%. Roughly 8 Patacas is equivalent to 1 US Dollar. Foreign currency or travellers' cheques can be changed in hotels, banks and authorised exchange dealers located all around the city. If the visitor needs to change money outside the usual banking hours, there are 24 hours exchange counters operating in the Macau International Airport (Taipa Island) and in the Lisboa Hotel (Macau). Banks open normally from 9 a.m. to 5 p.m.. Most credit cards are accepted in many hotels, shops and restaurants. There are no restrictions on the amount of currency, which can be brought in or taken out of the territory.
Classification
Hotels are also classified by service type ranging for all-inclusive full-service resorts that cater to vacationers to small limited service hotels that cater to transient business travelers. In this regard, it should be noticed that lower classification or lower star rating does not necessarily mean that the hotel lacks standard. A popular 3-star hotel may indicate that the hotel does not have large conference facilities, which is usually a hallmark of 5-star establishments. The main categories of hotels are as follows;
•
• • • •
•
•
Full Service Upscale o Examples include Conrad Hotels, Ritz Carlton, Four Seasons Hotels, and JW Marriott Full Service o Examples include Hilton, Marriott, Doubletree, and Hyatt Select Service o Examples include Courtyard by Marriott and Hilton Garden Inn Limited Service o Examples include Hampton Inn, Fairfield Inn, Days Inn, and La Quinta Inn Extended Stay o Examples include Homewood Suites by Hilton, Residence Inn by Marriott, and Extended Stay Hotels Timeshare o Examples include Marriott Vacation Club, Westgate Resorts, and Disney Vacation Club Destination Club
Industry and careers
• • • • • • • • • • • • • • • • •
Bellhop Concierge Front desk clerk, a type of clerk General manager Hospitality industry Hotel chains Hotel toilet-paper folding Hotels Housekeeper Innkeeper Night auditor Property caretaker Revenue per available room (RevPAR) Security guard Tourism Transient occupancy tax (Canada)
A bellhop, also bellboy ( pronunciation (help·info)) or bellman, is a hotel porter, who helps patrons with their luggage while checking in or out. Bellhops often wear a uniform (see Bell-boy hat), like certain other page boys or doormen. The job's name is derived from the fact that the hotel's front desk clerk rang a bell to summon an employee, who
•
would "hop" (jump) to attention at the desk to receive instructions. The term porter is used in the United Kingdom. "Bellboy" or "bellhop" is an American English term. This employee traditionally was a boy or adolescent male, hence the term bellboy. Today's bellman must be quick witted, good with people, and outgoing. Duties often include opening the front door, moving luggage, valeting cars, calling cabs, transporting guests, giving directions, performing basic concierge work, and responding to the guest's needs. In many countries, such as the United States, it is customary to tip such an employee for his service.
A concierge (French pronunciation: [kɔ̃sjɛʁʒ]) is an employee who lives on the premises of an apartment building or a hotel[citation needed] and serves guests with duties similar to those of a butler. In hotels, a concierge assists guests with various tasks like making restaurant reservations, arranging for spa services, recommending night life hot spots, booking transportation (limousines, airplanes, boats, etc.), procurement of tickets to special events and assisting with various travel arrangements and tours of local attractions. In upscale establishments, a concierge is often expected to "achieve the impossible", dealing with any request a guest may have, no matter how strange, relying on an extensive list of contacts with local merchants and service providers. A receptionist is an employee taking an office/administrative support position. The work is usually performed in a waiting area such as a lobby or front office desk of an organization or business. The title "receptionist" is attributed to the person who is specifically employed by an organization to receive or greet any visitors, patients, or clients and answer telephone calls.
A receptionist is usually expected to have a high school diploma or its equivalent, but a receptionist may also possess a vocational certificate/diploma in business and office administration. Although a post secondary degree is not normally required for this position, some receptionists may hold four-year university degrees in a variety of majors. Some receptionists may even hold advanced degrees. The business duties of a receptionist may include answering visitors' inquiries about a company and its products or services, directing visitors to their destinations, sorting and handing out mail, answering incoming calls on multi-line telephones or, earlier in the 20th century, a switchboard, setting appointments, filing, records keeping, keyboarding/data entry and performing a variety of other office tasks, such as faxing or emailing. Some receptionists may also perform bookkeeping or cashiering duties. Some, but not all, offices may expect the receptionist to serve coffee or tea to guests, and to keep the lobby area tidy. A receptionist may also assume some security guard access control functions for an organization by verifying employee identification, issuing visitor passes, and observing and reporting any unusual or suspicious persons or activities.
A receptionist is often the first business contact a person will meet at any organization. It is an expectation of most organizations that the receptionist maintains a calm, courteous and professional demeanor at all times regardless of the visitor's behavior. Some personal qualities that a receptionist is expected to possess in order to do the job successfully include attentiveness, a well-groomed appearance, initiative, loyalty, maturity, respect for confidentiality and discretion, a positive attitude and dependability. At times, the job may be stressful due to interaction with many different people with different types of personalities, and being expected to perform multiple tasks quickly. Depending upon the industry, a receptionist position can be considered a low-ranking, dead-end or servile position, or it could be perceived as having a certain veneer of glamor with opportunities for networking in order to advance to other positions within a specific field. Some people may use this type of job as a way to familiarize themselves with office work, or to learn of other functions or positions within a corporation. Some people use receptionist work as a way to earn money while pursuing further educational opportunities or other career interests such as in the performing arts or as writers. While many persons working as receptionists continue in that position throughout their careers, some receptionists may advance to other administrative jobs, such as a customer service representative, dispatcher, interviewers, secretary, production assistant, personal assistant, or executive assistant. In smaller businesses, such as a doctor's or a lawyer's office, a receptionist may also be the office manager who is charged with a diversity of middle management level business operations. For example, in the hotel industry, the night-time receptionist's role is almost always combined with performing daily account consolidation and reporting, more particularly known as night auditing. When receptionists leave the job, they often enter other career fields such as sales and marketing, public relations or other media occupations. A few famous people were receptionists in the beginning, such as Betty Williams, a co-recipient of the 1976 Nobel Peace Prize. A number of celebrities had worked as receptionists before they became famous, such as singer/songwriter Naomi Judd and the late entrepreneur/Beatle wife Linda McCartney.[1] Other famous people who began their careers as receptionists or worked in the field include civil rights activist Rosa Parks and former Hewlett-Packard CEO Carly Fiorina. The advancement of office automation has eliminated some receptionists' jobs. For example, a telephone call could be answered by an Automated attendant. However, a receptionist who possesses strong office/technical skills and who is also adept in courtesy, tact and diplomacy is still considered an asset to a company's business image, and is still very much in demand in the business world. With the recent development in optical fiber technology, some small-to-medium-sized business owners hire a live remote receptionist in lieu of a full-time, in-house receptionist. As the phrase itself suggests, a live remote receptionist deals with phone calls for a company in another location using telephony private branch exchange (PBX) servers. Often, the responsibilities of a live remote receptionist include, but are not limited to live phone answering, live call
screening/forwarding, appointment scheduling, customized greetings, flexible call routing, email and fax services, order taking, voicemail services, and message taking.
Service Occupations
Service occupations account for 65 percent of the hotel industry's employment in 2010, according to the U.S. Bureau of Labor Statistics (BLS) Career Guide to Industries. They include jobs in housekeeping such as maids, janitors and housekeepers; jobs in food service such as waiters and waitresses, bartenders and cooks; and other workers such as maintenance staff and baggage porters. Housekeepers and janitors are responsible for ensuring that the facilities and rooms are clean and in working order. They usually clean hotel rooms and bathrooms, as well as hallways and lobbies. This includes stocking the rooms with the necessary supplies, as well as dusting and cleaning all surfaces and bedding. Food service workers deal with customers in the kitchen or dining room of a hotel. Waiters and waitresses are responsible for taking customer orders and serving meals, while cooks and chefs are responsible for preparing food and developing menus. Hotels may also have a full service bar that employs bartenders. Larger hotels usually employ a number of staff to assist guests with their luggage, such as baggage porters or bellhops. Hotels also may have concierges who take care of guests' specific needs, such as taking messages, arranging for babysitters or providing information about local attractions and restaurants. Maintenance and repair workers may also be employed by a hotel to fix broken plumbing, heating and air conditioning equipment, and maintain the property. Read more: Hotel Personnel Job Descriptions | eHow.com http://www.ehow.com/about_6547617_hotel-personnel-job-descriptions.html#ixzz16H1ACyP4 The Pataca (MOP$) is divided into 100 avos and it is Macau's official currency. There are banknotes and coins in the following denominations: Coins: 10, 20 and 50 avos; 1, 2 and 5 Patacas. Banknotes: 10, 20, 50, 100, 500 and 1000 Patacas. By the decision of the Government the Pataca is linked to the Hong Kong dollar (HK$). The exchange rate is MOP$103.20 = HK$100.00. There is an acceptable variation up to 10%. Roughly 8 Patacas is equivalent to 1 US Dollar. Foreign currency or travellers' cheques can be changed in hotels, banks and authorised exchange dealers located all around the city. If the visitor needs to change money outside the usual banking hours, there are 24 hours exchange counters operating in the Macau International Airport (Taipa Island) and in the Lisboa Hotel (Macau). Banks open normally from 9 a.m. to 5 p.m.. Most credit cards are accepted in many hotels, shops and restaurants. There are no restrictions on the amount of currency, which can be brought in or taken out of the territory.
