Management 350 Test 1
Content
Question 1 Megahertz Technology Solutions, Inc., recently suffered a discrimination lawsuit. Advice to improve its workforce diversity is likely to include understanding the value of differences, providing diversity training for employees, building on similarities, and Answer Correct Answer: making fewer assumptions.
Amelia has made a conscious effort to become an active listener. Therefore, she shuts down her computer, turns off her cell phone, and asks her assistant to hold all incoming calls when she conducts interviews. What technique is she using to improve listening? Answer Correct Answer: Question 3 0.75 out of 0.75 points Controlling her surroundings
According to research, what percentage of our work time is spent listening? Answer Correct Answer: Question 4 0.75 out of 0.75 points 50 percent
Communication noise Answer Correct Answer: Question 5 0.75 out of 0.75 points includes anything that disrupts the transmission of a message.
Which of the following statements is most accurate? Answer Correct Answer: Question 6 0.75 out of 0.75 points Most people are not very good listeners.
Many of us are poor listeners because Answer Correct Answer: Question 7 0 out of 0.75 points All answer choices are correct.
According to Edward T. Hall, which spatial zone is the largest? Answer Correct Answer: Question 8 0.75 out of 0.75 points Public
Communication skills Answer Correct Answer: Question 9 0.75 out of 0.75 points are ranked by recruiters at the top of qualities they most desire in job seekers.
Which of the following statements about nonverbal communication is most accurate?
Answer Correct Answer: Question 10 0.75 out of 0.75 points Meanings of nonverbal behaviors are often influenced by one's culture.
Your boss is giving instructions for a new method of keeping expense accounts. However, you find it difficult to concentrate because you think the change is unnecessary. What type of barrier to effective listening are you experiencing? Answer Correct Answer: Question 11 0.75 out of 0.75 points Psychological barrier
North Americans value straightforwardness and are suspicious of evasiveness. These traits identify the cultural dimension of Answer Correct Answer: Question 12 0.75 out of 0.75 points communication style.
On the job you are more likely to be taken seriously and promoted if you Answer Correct Answer: Question 13 0.75 out of 0.75 points look and sound professional.
If you want to become a better listener, your first step is to stop talking.
Answer Correct Answer: Question 14 0.75 out of 0.75 points True
Bijan and his family place great emphasis on tradition, ceremony, and social rules. Bijan is most likely a member of a low-context culture. Answer Correct Answer: Question 15 0.75 out of 0.75 points False
Laura values individualism and personal responsibility in herself and coworkers. These values are typical of North American culture. Answer Correct Answer: Question 16 0.75 out of 0.75 points True
Successful communication takes place only when a receiver understands the intended meaning of a message. Answer Correct Answer: Question 17 0 out of 0.75 points True
To achieve parallel construction, use similar structure to express ideas.
Answer Correct Answer: Question 18 0.75 out of 0.75 points True
Using a hierarchy such as an outline can help you to organize ideas and information. Answer Correct Answer: Question 19 0.75 out of 0.75 points True
Business writers should strive for paragraphs with eight or fewer printed lines. Answer Correct Answer: Question 20 0.75 out of 0.75 points True
A compound-complex sentence contains two complete but related thoughts. Answer Correct Answer: Question 21 0.75 out of 0.75 points False
PDF documents guarantee that the reader receives a message that looks exactly as the writer intended. Answer
Correct Answer: Question 22 0 out of 0.75 points
True
About three quarters of U.S. companies view social media¾mostly LinkedIn¾as essential sources for recruiting. Answer Correct Answer: Question 23 0 out of 0.75 points True
Lines between social and professional networking have been clear; and as a business communicator, you must strive to keep those boundaries distinct. Answer Correct Answer: Question 24 0.75 out of 0.75 points False
When preparing your script for a podcast, include some redundancy: tell the listeners what you will tell them, then tell them, and, finally, tell them what you have told them. Answer Correct Answer: Question 25 0.75 out of 0.75 points True
Which of the following situations is most appropriate for sending an e-mail message? Answer
Correct Answer: Question 26 0.75 out of 0.75 points
Chris must send the monthly sales data to his department.
You are delivering your salary and benefits proposals for employees in your department to your supervisor. What is the best communication channel to deliver this confidential information? Answer Correct Answer: Question 27 0 out of 0.75 points Interoffice memo
Travis has asked you for some advice regarding the use of social networking in the workplace. What advice will you share? Answer Correct Answer: Establish boundaries, and don't share information online that you wouldn't share openly in the office. Question 28 0 out of 0.75 points
You are crafting a message for your corporate blog. What advice should you follow? Answer Correct Answer: Question 29 0.75 out of 0.75 points Blog about topics that showcase your expertise and insights.
Blogs have several internal communication purposes including Answer
Correct Answer: Question 30 0.75 out of 0.75 points
providing information about benefits or featuring profiles on key employees.
Why do busy employees choose to use RSS feeds? Answer Correct Answer: These feeds can be a time-saver, allowing users to monitor many news sources in one convenient spot. Question 31 0.75 out of 0.75 points
Bennett is sending an e-mail message about a change in procedure for submitting work hours. Which of the following represents the most direct opening? Answer Correct Answer: Question 32 0.75 out of 0.75 points A new procedure for submitting work hours will go into effect on April 1.
What is the current advice on the use of a greeting on business e-mail? Answer Correct Answer: Question 33 0.75 out of 0.75 points Begin with a greeting to provide a visual cue and to show friendliness.
Some companies now use Twitter and other social media to monitor what is being said about them, to engage with customers, and Answer
Correct Answer: Question 34 0.75 out of 0.75 points
to market to other businesses.
Porter's company has decided to let employees use instant messaging (IM) as an internal communication tool, and she wants to make sure that she's using it professionally. What should she do? Answer Correct Answer: her instant messages. Question 35 0.75 out of 0.75 points Respect her receivers by using proper grammar, spelling, and proofreading in
Businesses have embraced podcasts for audio and video messages because podcasts Answer Correct Answer: Question 36 0.75 out of 0.75 points do not require a live presence, yet offer a friendly human face.
Samantha must use e-mail frequently to communicate with others in her new job. What is the best advice to give her? Answer Correct Answer: Question 37 0.75 out of 0.75 points Consider composing important messages offline.
Which of the following sentences is most effective in de-emphasizing the bad news? Answer
Correct Answer: merchandise. Question 38 0.75 out of 0.75 points
Although cash refunds are not offered, you can exchange resalable
Which of the following uses parallel structure? Answer Correct Answer: Question 39 0.75 out of 0.75 points Big business demands superior forecasting, reporting, and analyzing.
Writer's block can best be defined as Answer Correct Answer: Question 40 0.75 out of 0.75 points an inability to produce a first draft because of poor preparation.
Most writers can compose their business messages more effectively if they Answer Correct Answer: Question 41 0.75 out of 0.75 points have a quiet environment in which to concentrate.
Quality Building Materials Inc. has developed a new whole-house weather blanket and needs to determine the price point at which builders would switch to this new product. The best research method for this is a(n) Answer
Correct Answer: Question 42 0.75 out of 0.75 points
scientific experiment that presents price choices with controlled variables.
Before composing a business document, you should gather information that will answer which of these questions? Answer Correct Answer: Question 43 0.75 out of 0.75 points What is the receiver to do?
When brainstorming to generate ideas, you should Answer Correct Answer: Question 44 0.75 out of 0.75 points record ideas without judging them.
Which of the following uses only active voice in a complete sentence? Answer Correct Answer: Question 45 0.75 out of 0.75 points A few unhappy customers criticized the company's rigid return policy.
Which formal research source is best to obtain firsthand information? Answer Correct Answer: Interviews
Question 46 0.75 out of 0.75 points
Paragraphs should Answer Correct Answer: Question 47 0.75 out of 0.75 points contain eight or fewer printed lines.
What is the recommended maximum number of words for a sentence? Answer Correct Answer: Question 48 0.75 out of 0.75 points 20
What kind of sentence contains at least two independent clauses and a dependent clause? Answer Correct Answer: Question 49 0.75 out of 0.75 points Compound-complex sentence
When creating a bulleted or numbered list, Answer Correct Answer: Question 50 express all ideas similarly.
0.75 out of 0.75 points
Which statement about margins and text alignment is true? Answer Correct Answer: Question 51 0.75 out of 0.75 points Margins define the reading area and provide important visual relief.
It is important to avoid long lead-ins because Answer Correct Answer: Question 52 0 out of 0.75 points the reader is delayed from reaching the meaning of the sentence.
Which of the following sentences avoids noun conversion? Answer Correct Answer: Question 53 0.75 out of 0.75 points The scholarship committee approved the plan.
Which of the following is a redundant expression? Answer Correct Answer: Question 54 0.75 out of 0.75 points Absolutely essential
The dangers of using slang in business writing include Answer Correct Answer: Question 55 0.75 out of 0.75 points All answer choices are correct.
The Plain Writing Act Answer Correct Answer: understand language. Question 56 0 out of 0.75 points requires the federal government to write documents in simple, easy-to-
Which sentence avoids the use of unnecessary fillers? Answer Correct Answer: Question 57 0.75 out of 0.75 points Three candidates are running for the board.
Which of the following sentences demonstrates clear writing? Answer Correct Answer: Question 58 0.75 out of 0.75 points Lindsey Goulet asked production employees to work on Saturday.
Concise writing Answer Correct Answer: Question 59 0.75 out of 0.75 points is easier to read and comprehend.
To improve readability and comprehension through white space, Answer Correct Answer: Question 60 0.75 out of 0.75 points use approximately 20 or fewer words per sentence.
Branch managers of First Federated Savings and Loan received this e-mail message: Please inform all personal that management retains the right to check personal belongings of employees before employees leave the bank. What error did the writer make? Answer Correct Answer: Question 61 0.75 out of 0.75 points A proofreading error
Use bulleted lists to represent a sequence of ideas or a numbered order. Answer Correct Answer: Question 62 0.75 out of 0.75 points False
To emphasize an important sentence within a business document, type the entire sentence in capital letters. Answer Correct Answer: Question 63 0.75 out of 0.75 points False
When designing documents, you should place as much text as possible on a page to save paper and printer toner. Answer Correct Answer: Question 64 0.75 out of 0.75 points False
You should proofread every sentence of a document as soon as you write it. Answer Correct Answer: Question 65 0.75 out of 0.75 points False
To emphasize the "you" view in e-mail messages, you must avoid any phrases that include the "I/we" view such as I'm happy or We're delighted. Answer Correct Answer: Question 66 0.75 out of 0.75 points False
A business message should be long because quantity enhances quality. Answer Correct Answer: Question 67 0 out of 0.75 points False
Business messages are most effective if they convey an informal, conversational tone. Answer Correct Answer: Question 68 0 out of 0.75 points True
Whenever possible in business writing, substitute longer, less familiar words for shorter, simpler words. Answer Correct Answer: Question 69 0.75 out of 0.75 points False
Jorge must inform Samantha that she is not eligible to have an August vacation for which she recently applied. Which of the following sentences best demonstrates the "you" view Jorge should use in denying Samantha's application? Answer Correct Answer: Although the August vacation schedule is full, you may qualify for a vacation in September if you apply now. Question 70 0.75 out of 0.75 points
Business writers who use words such as interrogate, remuneration, and terminate are using language many readers would consider Answer Correct Answer: Question 71 0.75 out of 0.75 points unfamiliar.
Travis must determine the appropriate channel for an important business message. In this context channel refers to the Answer Correct Answer: Question 72 0.75 out of 0.75 points medium through which the message is sent.
Which of the following is most acceptable for business writing? Answer Correct Answer: Question 73 0.75 out of 0.75 points Please check with your supervisor for information about salary increases.
Which of the following demonstrates effective business writing? Answer Correct Answer: United States. Question 74 0.75 out of 0.75 points A record number of Japanese investors are purchasing real estate in the
What question should you ask to visualize your audience? Answer Correct Answer: Question 75 0.75 out of 0.75 points All answer choices are questions you should ask to visualize your audience.
Business writing should be persuasive. In this context persuasive can best be defined as Answer Correct Answer: Question 76 0.75 out of 0.75 points getting your audience to believe and accept your message.
According to writing experts, approximately what percentage of time should you spend on the prewriting phase of a business message? Answer Correct Answer: Question 77 0.75 out of 0.75 points 25 percent
Which of the following is most acceptable for business writing? Answer Correct Answer: Question 78 0.75 out of 0.75 points Sheila will examine the job proposal carefully.
Business writing should be economical. In this context economical can best be defined as
Answer Correct Answer: Question 79 0.75 out of 0.75 points presenting ideas clearly and concisely.
Which of the following communication channels is considered the richest medium? Answer Correct Answer: Question 80 0 out of 0.75 points Face-to-face conversation
Courteous business messages Answer Correct Answer: All answer choices are correct.
Amelia has made a conscious effort to become an active listener. Therefore, she shuts down her computer, turns off her cell phone, and asks her assistant to hold all incoming calls when she conducts interviews. What technique is she using to improve listening? Answer Correct Answer: Question 3 0.75 out of 0.75 points Controlling her surroundings
According to research, what percentage of our work time is spent listening? Answer Correct Answer: Question 4 0.75 out of 0.75 points 50 percent
Communication noise Answer Correct Answer: Question 5 0.75 out of 0.75 points includes anything that disrupts the transmission of a message.
Which of the following statements is most accurate? Answer Correct Answer: Question 6 0.75 out of 0.75 points Most people are not very good listeners.
Many of us are poor listeners because Answer Correct Answer: Question 7 0 out of 0.75 points All answer choices are correct.
According to Edward T. Hall, which spatial zone is the largest? Answer Correct Answer: Question 8 0.75 out of 0.75 points Public
Communication skills Answer Correct Answer: Question 9 0.75 out of 0.75 points are ranked by recruiters at the top of qualities they most desire in job seekers.
Which of the following statements about nonverbal communication is most accurate?
Answer Correct Answer: Question 10 0.75 out of 0.75 points Meanings of nonverbal behaviors are often influenced by one's culture.
Your boss is giving instructions for a new method of keeping expense accounts. However, you find it difficult to concentrate because you think the change is unnecessary. What type of barrier to effective listening are you experiencing? Answer Correct Answer: Question 11 0.75 out of 0.75 points Psychological barrier
North Americans value straightforwardness and are suspicious of evasiveness. These traits identify the cultural dimension of Answer Correct Answer: Question 12 0.75 out of 0.75 points communication style.
On the job you are more likely to be taken seriously and promoted if you Answer Correct Answer: Question 13 0.75 out of 0.75 points look and sound professional.
If you want to become a better listener, your first step is to stop talking.
Answer Correct Answer: Question 14 0.75 out of 0.75 points True
Bijan and his family place great emphasis on tradition, ceremony, and social rules. Bijan is most likely a member of a low-context culture. Answer Correct Answer: Question 15 0.75 out of 0.75 points False
Laura values individualism and personal responsibility in herself and coworkers. These values are typical of North American culture. Answer Correct Answer: Question 16 0.75 out of 0.75 points True
Successful communication takes place only when a receiver understands the intended meaning of a message. Answer Correct Answer: Question 17 0 out of 0.75 points True
To achieve parallel construction, use similar structure to express ideas.
Answer Correct Answer: Question 18 0.75 out of 0.75 points True
Using a hierarchy such as an outline can help you to organize ideas and information. Answer Correct Answer: Question 19 0.75 out of 0.75 points True
Business writers should strive for paragraphs with eight or fewer printed lines. Answer Correct Answer: Question 20 0.75 out of 0.75 points True
A compound-complex sentence contains two complete but related thoughts. Answer Correct Answer: Question 21 0.75 out of 0.75 points False
PDF documents guarantee that the reader receives a message that looks exactly as the writer intended. Answer
Correct Answer: Question 22 0 out of 0.75 points
True
About three quarters of U.S. companies view social media¾mostly LinkedIn¾as essential sources for recruiting. Answer Correct Answer: Question 23 0 out of 0.75 points True
Lines between social and professional networking have been clear; and as a business communicator, you must strive to keep those boundaries distinct. Answer Correct Answer: Question 24 0.75 out of 0.75 points False
When preparing your script for a podcast, include some redundancy: tell the listeners what you will tell them, then tell them, and, finally, tell them what you have told them. Answer Correct Answer: Question 25 0.75 out of 0.75 points True
Which of the following situations is most appropriate for sending an e-mail message? Answer
Correct Answer: Question 26 0.75 out of 0.75 points
Chris must send the monthly sales data to his department.
You are delivering your salary and benefits proposals for employees in your department to your supervisor. What is the best communication channel to deliver this confidential information? Answer Correct Answer: Question 27 0 out of 0.75 points Interoffice memo
Travis has asked you for some advice regarding the use of social networking in the workplace. What advice will you share? Answer Correct Answer: Establish boundaries, and don't share information online that you wouldn't share openly in the office. Question 28 0 out of 0.75 points
You are crafting a message for your corporate blog. What advice should you follow? Answer Correct Answer: Question 29 0.75 out of 0.75 points Blog about topics that showcase your expertise and insights.
Blogs have several internal communication purposes including Answer
Correct Answer: Question 30 0.75 out of 0.75 points
providing information about benefits or featuring profiles on key employees.
Why do busy employees choose to use RSS feeds? Answer Correct Answer: These feeds can be a time-saver, allowing users to monitor many news sources in one convenient spot. Question 31 0.75 out of 0.75 points
Bennett is sending an e-mail message about a change in procedure for submitting work hours. Which of the following represents the most direct opening? Answer Correct Answer: Question 32 0.75 out of 0.75 points A new procedure for submitting work hours will go into effect on April 1.
What is the current advice on the use of a greeting on business e-mail? Answer Correct Answer: Question 33 0.75 out of 0.75 points Begin with a greeting to provide a visual cue and to show friendliness.
Some companies now use Twitter and other social media to monitor what is being said about them, to engage with customers, and Answer
Correct Answer: Question 34 0.75 out of 0.75 points
to market to other businesses.
Porter's company has decided to let employees use instant messaging (IM) as an internal communication tool, and she wants to make sure that she's using it professionally. What should she do? Answer Correct Answer: her instant messages. Question 35 0.75 out of 0.75 points Respect her receivers by using proper grammar, spelling, and proofreading in
Businesses have embraced podcasts for audio and video messages because podcasts Answer Correct Answer: Question 36 0.75 out of 0.75 points do not require a live presence, yet offer a friendly human face.
Samantha must use e-mail frequently to communicate with others in her new job. What is the best advice to give her? Answer Correct Answer: Question 37 0.75 out of 0.75 points Consider composing important messages offline.
Which of the following sentences is most effective in de-emphasizing the bad news? Answer
Correct Answer: merchandise. Question 38 0.75 out of 0.75 points
Although cash refunds are not offered, you can exchange resalable
Which of the following uses parallel structure? Answer Correct Answer: Question 39 0.75 out of 0.75 points Big business demands superior forecasting, reporting, and analyzing.
Writer's block can best be defined as Answer Correct Answer: Question 40 0.75 out of 0.75 points an inability to produce a first draft because of poor preparation.
Most writers can compose their business messages more effectively if they Answer Correct Answer: Question 41 0.75 out of 0.75 points have a quiet environment in which to concentrate.
Quality Building Materials Inc. has developed a new whole-house weather blanket and needs to determine the price point at which builders would switch to this new product. The best research method for this is a(n) Answer
Correct Answer: Question 42 0.75 out of 0.75 points
scientific experiment that presents price choices with controlled variables.
Before composing a business document, you should gather information that will answer which of these questions? Answer Correct Answer: Question 43 0.75 out of 0.75 points What is the receiver to do?
When brainstorming to generate ideas, you should Answer Correct Answer: Question 44 0.75 out of 0.75 points record ideas without judging them.
Which of the following uses only active voice in a complete sentence? Answer Correct Answer: Question 45 0.75 out of 0.75 points A few unhappy customers criticized the company's rigid return policy.
Which formal research source is best to obtain firsthand information? Answer Correct Answer: Interviews
Question 46 0.75 out of 0.75 points
Paragraphs should Answer Correct Answer: Question 47 0.75 out of 0.75 points contain eight or fewer printed lines.
What is the recommended maximum number of words for a sentence? Answer Correct Answer: Question 48 0.75 out of 0.75 points 20
What kind of sentence contains at least two independent clauses and a dependent clause? Answer Correct Answer: Question 49 0.75 out of 0.75 points Compound-complex sentence
When creating a bulleted or numbered list, Answer Correct Answer: Question 50 express all ideas similarly.
0.75 out of 0.75 points
Which statement about margins and text alignment is true? Answer Correct Answer: Question 51 0.75 out of 0.75 points Margins define the reading area and provide important visual relief.
It is important to avoid long lead-ins because Answer Correct Answer: Question 52 0 out of 0.75 points the reader is delayed from reaching the meaning of the sentence.
Which of the following sentences avoids noun conversion? Answer Correct Answer: Question 53 0.75 out of 0.75 points The scholarship committee approved the plan.
Which of the following is a redundant expression? Answer Correct Answer: Question 54 0.75 out of 0.75 points Absolutely essential
The dangers of using slang in business writing include Answer Correct Answer: Question 55 0.75 out of 0.75 points All answer choices are correct.
The Plain Writing Act Answer Correct Answer: understand language. Question 56 0 out of 0.75 points requires the federal government to write documents in simple, easy-to-
Which sentence avoids the use of unnecessary fillers? Answer Correct Answer: Question 57 0.75 out of 0.75 points Three candidates are running for the board.
Which of the following sentences demonstrates clear writing? Answer Correct Answer: Question 58 0.75 out of 0.75 points Lindsey Goulet asked production employees to work on Saturday.
Concise writing Answer Correct Answer: Question 59 0.75 out of 0.75 points is easier to read and comprehend.
To improve readability and comprehension through white space, Answer Correct Answer: Question 60 0.75 out of 0.75 points use approximately 20 or fewer words per sentence.
Branch managers of First Federated Savings and Loan received this e-mail message: Please inform all personal that management retains the right to check personal belongings of employees before employees leave the bank. What error did the writer make? Answer Correct Answer: Question 61 0.75 out of 0.75 points A proofreading error
Use bulleted lists to represent a sequence of ideas or a numbered order. Answer Correct Answer: Question 62 0.75 out of 0.75 points False
To emphasize an important sentence within a business document, type the entire sentence in capital letters. Answer Correct Answer: Question 63 0.75 out of 0.75 points False
When designing documents, you should place as much text as possible on a page to save paper and printer toner. Answer Correct Answer: Question 64 0.75 out of 0.75 points False
You should proofread every sentence of a document as soon as you write it. Answer Correct Answer: Question 65 0.75 out of 0.75 points False
To emphasize the "you" view in e-mail messages, you must avoid any phrases that include the "I/we" view such as I'm happy or We're delighted. Answer Correct Answer: Question 66 0.75 out of 0.75 points False
A business message should be long because quantity enhances quality. Answer Correct Answer: Question 67 0 out of 0.75 points False
Business messages are most effective if they convey an informal, conversational tone. Answer Correct Answer: Question 68 0 out of 0.75 points True
Whenever possible in business writing, substitute longer, less familiar words for shorter, simpler words. Answer Correct Answer: Question 69 0.75 out of 0.75 points False
Jorge must inform Samantha that she is not eligible to have an August vacation for which she recently applied. Which of the following sentences best demonstrates the "you" view Jorge should use in denying Samantha's application? Answer Correct Answer: Although the August vacation schedule is full, you may qualify for a vacation in September if you apply now. Question 70 0.75 out of 0.75 points
Business writers who use words such as interrogate, remuneration, and terminate are using language many readers would consider Answer Correct Answer: Question 71 0.75 out of 0.75 points unfamiliar.
Travis must determine the appropriate channel for an important business message. In this context channel refers to the Answer Correct Answer: Question 72 0.75 out of 0.75 points medium through which the message is sent.
Which of the following is most acceptable for business writing? Answer Correct Answer: Question 73 0.75 out of 0.75 points Please check with your supervisor for information about salary increases.
Which of the following demonstrates effective business writing? Answer Correct Answer: United States. Question 74 0.75 out of 0.75 points A record number of Japanese investors are purchasing real estate in the
What question should you ask to visualize your audience? Answer Correct Answer: Question 75 0.75 out of 0.75 points All answer choices are questions you should ask to visualize your audience.
Business writing should be persuasive. In this context persuasive can best be defined as Answer Correct Answer: Question 76 0.75 out of 0.75 points getting your audience to believe and accept your message.
According to writing experts, approximately what percentage of time should you spend on the prewriting phase of a business message? Answer Correct Answer: Question 77 0.75 out of 0.75 points 25 percent
Which of the following is most acceptable for business writing? Answer Correct Answer: Question 78 0.75 out of 0.75 points Sheila will examine the job proposal carefully.
Business writing should be economical. In this context economical can best be defined as
Answer Correct Answer: Question 79 0.75 out of 0.75 points presenting ideas clearly and concisely.
Which of the following communication channels is considered the richest medium? Answer Correct Answer: Question 80 0 out of 0.75 points Face-to-face conversation
Courteous business messages Answer Correct Answer: All answer choices are correct.
