Miami Herald Communication Skills
Miami Herald's Niala Boodhoo interviews me on communication skills in the workplace for tech savvy Gen-Y.
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Posted on Tuesday, 03.16.10
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Real-life communication skills are important, even for the virtually savvy
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BY NIALA BOODHOO [email protected]
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We've created a generation that looks great on paper, but has some trouble when it comes to real life.
That was the main message that stuck in my mind last week when I spoke with Rosanna Fiske, who teaches at Florida International University's communications school. Her students are early adapters, finding the latest technological innovation ``none of us can,'' said Fiske, who teaches advertising and public relations students. ``They do so well because they're connected -- they've literally been connected their entire lives,'' she said. ``But what that's also done is create a whole issue with their social skills and face-to-face interaction.'' In some cases, it gets even worse. Johnson & Wales' Maureen Lloyd-James told me she has some students who include texting language like LOL (that's laughing out loud) in college essays. ``I think in this day and age we presume students have a lot of computing knowledge -- but it's only in a specific area,'' she said. Fiske counteracts this at FIU by emphasizing hands-on work. Some students have a class that features in-person interactions, so they must meet clients in addition to create websites, do writing, research and preparation. Both Fiske and Lloyd-James emphasized that these assignments are about creating a different mind-set for students who have never thought about these things. For Betsy Soler, a senior at FIU who is already working full-time, it was also about learning how to act as a professional -- something every college student must learn, regardless of their generation. In her case, that has meant getting more comfortable with using the phone for work conversations, said Soler, who still puts `text-friendly'' next to her business phone number. Soler, 19, thinks part of the issue is that because younger people are viewed more as ``experts,'' they're being thrust into the working world at a much younger age. ``Professionals are approaching us a lot quicker than before,'' said Soler, who started college when she was 16.
MORE TECHNOLOGY PayPal plans to double staff in Asia Google partners in China appeal for word on plans Actel sees better-than-expected 1Q revenue EBay spent $415,000 on lobbying in 4Q Jury awards VirnetX $106M in Microsoft dispute Microsoft Bing nabs more Web searches in February More VIDEOS
What netiquette challenges do you see when working between generations? Share your stories online on the Poked blog, http://miamiherald.typepad.com/poked. Poked is a column about netiquette, social media and the business world. E-mail us if you have a vexing question or need advice.
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nboodhoo wrote on 03/16/2010 04:41:32 PM: Replying to BHarrison (03/16/2010 12:48:54 PM): "For the most part, we have become people without the ability to deal with anything except on the basis of 30 second sound bytes. Intellectually no one will take the time to scrutinize or to explore the details about anything. Even on the TV sit-coms they now switch amongst five or more story...": Thanks for your comment. One of the interesting things one of the professors told me was that she sees it as even more important know that students have these skills precisely because they're competing with others in this economy. Feel free to weigh in more at our blog: http://miamiherald.typepad.com/po
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BHarrison wrote on 03/16/2010 12:48:54 PM: For the most part, we have become people without the ability to deal with anything except on the basis of 30 second sound bytes. Intellectually no one will take the time to scrutinize or to explore the details about anything. Even on the TV sit-coms they now switch amongst five or more story lines/plots in a half hour or hour program. We have become people who just need the falsh and dash from one storyline to another without any depth. We've become the instant gratification generations ... well, that may change with the reality of the escalting economic problems and the impact on our ability to get instant gratifications. We've become a rather self absorbed and shallow society. And in Pemborke Pines only 1900 voters voted in the last election. What does that reveal about our doing our part to ensure our best interests? Everyoone wants someone else to handle the problems or the tough decisions. FACEBOOK
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The Miami Herald > Business > Technology
Technology
Wednesday, 03.17.10 Welcome bsoler Logout Member Center
Weather Forecast
HOME
NEWS
SPORTS
ENTERTAINMENT
BUSINESS
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OPINION
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Posted on Tuesday, 03.16.10
Recommend (0)
share
comment
reprint
Real-life communication skills are important, even for the virtually savvy
Related Content
Become a fan of Poked on Facebook More netiquette issues on the Poked blog
BY NIALA BOODHOO [email protected]
Top Searches: Obituaries | Horoscopes | Lottery | Calendar
We've created a generation that looks great on paper, but has some trouble when it comes to real life.
That was the main message that stuck in my mind last week when I spoke with Rosanna Fiske, who teaches at Florida International University's communications school. Her students are early adapters, finding the latest technological innovation ``none of us can,'' said Fiske, who teaches advertising and public relations students. ``They do so well because they're connected -- they've literally been connected their entire lives,'' she said. ``But what that's also done is create a whole issue with their social skills and face-to-face interaction.'' In some cases, it gets even worse. Johnson & Wales' Maureen Lloyd-James told me she has some students who include texting language like LOL (that's laughing out loud) in college essays. ``I think in this day and age we presume students have a lot of computing knowledge -- but it's only in a specific area,'' she said. Fiske counteracts this at FIU by emphasizing hands-on work. Some students have a class that features in-person interactions, so they must meet clients in addition to create websites, do writing, research and preparation. Both Fiske and Lloyd-James emphasized that these assignments are about creating a different mind-set for students who have never thought about these things. For Betsy Soler, a senior at FIU who is already working full-time, it was also about learning how to act as a professional -- something every college student must learn, regardless of their generation. In her case, that has meant getting more comfortable with using the phone for work conversations, said Soler, who still puts `text-friendly'' next to her business phone number. Soler, 19, thinks part of the issue is that because younger people are viewed more as ``experts,'' they're being thrust into the working world at a much younger age. ``Professionals are approaching us a lot quicker than before,'' said Soler, who started college when she was 16.
MORE TECHNOLOGY PayPal plans to double staff in Asia Google partners in China appeal for word on plans Actel sees better-than-expected 1Q revenue EBay spent $415,000 on lobbying in 4Q Jury awards VirnetX $106M in Microsoft dispute Microsoft Bing nabs more Web searches in February More VIDEOS
What netiquette challenges do you see when working between generations? Share your stories online on the Poked blog, http://miamiherald.typepad.com/poked. Poked is a column about netiquette, social media and the business world. E-mail us if you have a vexing question or need advice.
Save 50% off regular home delivery subscription! Click here.
recommend
share
buzz up!
Join the discussion
The Miami Herald is pleased to provide this opportunity to share information, experiences and observations about what's in the news. Some of the comments may be reprinted elsewhere in the site or in the newspaper. We encourage lively, open debate on the issues of the day, and ask that you refrain from profanity, hate speech, personal comments and remarks that are off point. In order to post comments, you must be a registered user of MiamiHerald.com. Your username will show along with the comments you post. Thank you for taking the time to offer your thoughts. Comments (2) Add a comment (max 1000 characters) AP VIDEO
Submit
Comments:
2
Showing: Newest first
nboodhoo wrote on 03/16/2010 04:41:32 PM: Replying to BHarrison (03/16/2010 12:48:54 PM): "For the most part, we have become people without the ability to deal with anything except on the basis of 30 second sound bytes. Intellectually no one will take the time to scrutinize or to explore the details about anything. Even on the TV sit-coms they now switch amongst five or more story...": Thanks for your comment. One of the interesting things one of the professors told me was that she sees it as even more important know that students have these skills precisely because they're competing with others in this economy. Feel free to weigh in more at our blog: http://miamiherald.typepad.com/po
Reply to this Comment
Recommend (0)
Report abuse
BHarrison wrote on 03/16/2010 12:48:54 PM: For the most part, we have become people without the ability to deal with anything except on the basis of 30 second sound bytes. Intellectually no one will take the time to scrutinize or to explore the details about anything. Even on the TV sit-coms they now switch amongst five or more story lines/plots in a half hour or hour program. We have become people who just need the falsh and dash from one storyline to another without any depth. We've become the instant gratification generations ... well, that may change with the reality of the escalting economic problems and the impact on our ability to get instant gratifications. We've become a rather self absorbed and shallow society. And in Pemborke Pines only 1900 voters voted in the last election. What does that reveal about our doing our part to ensure our best interests? Everyoone wants someone else to handle the problems or the tough decisions. FACEBOOK
The Miami Herald Business section
You are a Fan
The Miami Herald Business section on Facebook
Reply to this Comment
Recommend (0)
Report abuse
QUICK JOB SEARCH Enter Keyword(s)
More comments on this story: 1
Buy Stocks for $4 No Account or Investment Minimums. $50 Account Bonus! Don’t miss out.
www.sharebuilder.com
Refinance Now at 3.4% APR $160,000 mortgage under $712/mo. Free. No Obligation. Get 4 quotes now.
MortgageRefinance
Mortgage Rates Hit 3.54% APR Obama Urges Homeowners to Refinance as Mortgage Rates Drop Again.
SeeRefinanceRates
Enter City Select a State Select a Category
– All United States – – All Job Categories –
Advanced Job Search Search by Category
ADS BY YAHOO!
NEWS
SPORTS
ENTERTAINMENT
BUSINESS
LIVING
OPINION
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SERVICES
Site Map
RSS |
My Yahoo | Newsletters | Widgets | Mobile | Alerts | Twitter
Terms of Service | Privacy Policy | About our ads | Copyright | About The Miami Herald | About the McClatchy Company | Corrections | Contact Us | Advertise Partners: El Nuevo Herald | Newspaper in Education | WLRN | Miami Herald News | CBS4 WFOR-TV | More
Copyright 2010 Miami Herald Media Co. All rights reserved
