Network Admin

Chad Clemency Phone: 609-870-8088 E-mail: [email protected] 2307 Larchmont PL Mt. Laurel, N.J. 080 Skills Windows: 98, 2000, XP, Vista, 7 Mac: Leopard, Snow Leopard Troubleshooting client workstations, imaging workstations with Norton 2003, virus removal, data backup, installation of networks for small businesses, compu ter builds, hardware installation, software installation, and optimizations Microsoft word, excel, power point, outlook, customer service, time management Education Network+ Certification A+ Certification Chubb Institute Work Experience Geek Squad Depot Tech 04/2009 - Present Troubleshooting computer related issues in a high volume work environment Leaving detailed notes and comments of work performed Completing tasks in a timely manner Making inbound/outbound calls to customers on the status of their product. Dealing with escalated issues and concerns from customers Educating users on how to use software programs and security measures to prevent malicious attacks Installing operating systems, correct drivers, and crucial updates Installing all types of hardware into computers and laptops Setting appointments for home installs of computer and network set up Independent Contractor Traveling Tech 12/2007 - 4/2009 Installing networks for small business Setting up security on Wi-Fi home based networks Identifying and resolving network issues for client workstations Troubleshooting units at customer's location Building computers to customer's satisfaction Backing up critical data for clients Loading OS images on several client workstations Installing software applications on workstations Training users on how to navigate windows based, Mac based operating systems, Microsoft office suite and internet explorer