Network Manager Guide
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Network Manager Administrator’s Guide For other guides in this document set, go to the Document Center
Network Manager for MetaFrame® Presentation Server Citrix® MetaFrame® Presentation Server 3.0, Enterprise Edition Citrix® MetaFrame® Access Suite
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Use of the product documented in this guide is subject to your prior acceptance of the End User License Agreement. Copies of the End User License Agreement are included in the root directory of the MetaFrame Presentation Server CD-ROM and in the root directory of the Components CD-ROM. Information in this document is subject to change without notice. Companies, names, and data used in examples herein are fictitious unless otherwise noted. Other than printing one copy for personal use, no part of this document may be reproduced or transmitted in any form or by any means, electronic or mechanical, for any purpose, without the express written permission of Citrix Systems, Inc. Copyright © 2004 Citrix Systems, Inc. All rights reserved. Citrix, ICA (Independent Computing Architecture), Independent Management Architecture (IMA), Program Neighborhood, MetaFrame, MetaFrame M etaFrame Presentation Server, MetaFrame XP, and NFuse are registered trademarks or trademarks of Citrix Systems, Inc. in the U.S.A. and other countries. Microsoft, MS, MS-DOS, M S-DOS, Windows, Windows NT, and Windows 2000 Server are registered trademarks or trademarks of Microsoft Corporation in the U.S.A and other countries. All other trade names referred to are the Servicemark, Trademark, or Registered Regis tered Trademark of the respective manufacturers Last Updated: December 17, 2003 2:02 pm (V (VA) A)
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Contents 3
Contents Chapter 1
Welcome Introduction to Network Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 What’s New in This Release?. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Accessing Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Chapter 2
Installing Network Manager System Requirements. Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Tivoli NetView . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 HP OpenView . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 CA Unicenter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Installing the Microsoft SNMP Service. Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Configuring SNMP Community Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Enabling the SNMP Agent. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Installing the Network Manager Plug-Ins . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Installing the Presentation Server Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Uninstalling the Network Manager Plug-Ins . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Chapter 3
Using Network Manager Descriptions of Available Traps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 Configuring Which Traps to Send . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Using the Network Manager Plug-Ins . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
This website stores data such as Updating the Network Map . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 cookies to enable essential site Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 functionality, as well as marketing, personalization, and analytics. YouMonitoring Traps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 may change your settings at any time Using the Citrix Management Information Base. . . . . . . . . . . . . . . . . . . . . . . . . . . 22 or accept the default settings.
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Privacy Policy Marketing Personalization Analytics Save
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Go to Document Center CHAPTER 1
Welcome
Introduction to Network Manager Welcome to Network Manager for MetaFrame Presentation Server. Network Manager is the component, included with the Enterprise Edition of MetaFrame MetaFrame Presentation Presen tation Ser Server, ver, that provides systems management capabilities through thirdthir d party SNMP management consoles. Network Network Manag Manager er con consists sists of the SNMP Agent for MetaFrame Presentation Server (installed as part of the Enterprise Edition), and plug-ins for supported SNMP management console applications.
Note The Management Console is now called the Management Console for MetaFrame Presentation Server, or the Presentation Server Console. Network Manag Manager er allows you to remotel remotely ym monitor onitor the statu statuss o off sservers ervers and perform the following functions using a third-party SNMP management console: •
Ter ermi mina nate te p pro roce cess sses es o on n se serv rver erss
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Dis Discon connec nect, t, lo log g off off,, and ssend end a me messa ssage ge to an aacti ctive ve se sessi ssion on on a serve server r
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Que Query ry op opera eratin ting g sy syste stem, m, pr proce ocess, ss, and ses sessio sion n informa informatio tion n
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Exp Explor loree and ga gathe therr info informa rmation tion ffrom rom se serve rvers rs wi with th the S SNMP NMP A Agen gentt ena enable bled d
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Up Upda date te tthe he g gat athe hered red data data o on n th thee ne netwo twork rk m map ap
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Lo Log g sser erve verr trap trapss in in tthe he even eventt d dat atab abas asee
This website stores data such as cookies to enable essential site The Network Manager plug-ins interact with the SNMP management consoles functionality, as well as marketing, through API calls provided by the SNMP management consoles. The Network personalization, and analytics. You Manager plug-ins perform the following actions automatically: may change your settings at any time or accept the default settings.
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What’s New in This Release? A new Licensing Provider is available that supplies information about Citrix licensing. With the new Citrix MetaFrame Access Suite licensing feature, licensing is managed by a license server that runs in the server farm. The Licensing Provider runs on this license server and provides information from the license server. This functionality replaces the license information traps available in previous versions of Network Manag Manager er..
Note If you used a previous version of Network Manager with your SNMP management console, you must reconfigure any scripts or settings that use the license information traps generated by previous versions of Network Manager. For information about the Citrix MetaFrame Access Suite licensing feature, see the Citrix MetaFrame Access Suite Licensing Guide. Guide .
Accessing Documentation This administrator’s guide is part of the MetaFrame Presentation Server documentation set, a comprehensive collection of guides in PDF format covering all aspects of the deployment and use of MetaFrame Presntation Server.
Important To view, search, and print the documentation, you need to have the Adobe Acrobat Reader 5.0.5 with Search or a later version with Search. You can download Adobe Acrobat Reader for free from Adobe Systems’ Web site at http:// www.adobe.com/. You can access the documentation from your product CD, or use Setup to install the documentation to your servers. This website stores data such The as documentation set for MetaFrame Presentation Server is a collection of guides cookies to enable essential site that correspond to different features of MetaFrame Presentation Server. For functionality, as well as marketing, example, installation information about the Web Interface is contained in the Web personalization, and analytics. You Interface Interf ace A Adminis dministrator’ trator’ss Gui Guide de.. may change your settings at any time or accept the default settings.
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Use the Docume the Document nt Center to access the complete set of online documentation using Acrobat Reader. The Document Center provides a single point of access to the th e documentation set that enables you to go straight to the documentation section that you need, regardless of the feature or task. It also includes: •
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A list o off comm common on ta tasks sks,, a link tto o eac each h item o off docu document mentati ation on in th thee set set,, and a search function that covers all the documents in the documentation set.
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Chapter 1
•
Welcome
Cros Crosss refe referen rences ces tto o ope open n othe otherr guid guides. es. E Each ach g guid uidee con contai tains ns lin links ks ba back ck to th thee Document Center, so that you can move between documents or return to the Document Center as often as you need.
If you prefer to access the component Administrator’s Guides without using the Document Center, you can navigate to the component PDF files using Windows Explorer. You You can also print out each guide from Acrobat Reader if you prefer to use printed documentation. More information about Citrix documentation, and details about how to obtain further information and support, is included in Getting Started with MetaFrame Present Pr esentation ation Serve Server r .
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Go to Document Center CHAPTER 2
Installing Network Manager
This chapter lists system requirements and describes how to install Network Manager components. The general installation process is as follows: 1. Confirm y your our SNMP m manage anagement ment con console sole is supported supported by Ne Network twork M Manager anager.. 2. Install the Mi Microsoft crosoft SNMP se service rvice o on n all ccompute omputers rs runn running ing Me MetaFrame taFrame Presentation Server. 3. Configu Configure re SNM SNMP P commu community nity se security curity on the serve servers rs and the SNM SNMP P management console computer. 4. If you w want ant Re Resource source Manag Manager er to se send nd SNM SNMP P traps traps,, confi configure gure R Resourc esourcee Manager servers with details of the SNMP community and select the items that you want to trigger alerts. 5. Ena Enable ble tthe he SNM SNMP P Age Agent nt on al alll serv servers ers iin n the fa farm. rm. 6. Install tthe he Netw Network ork Man Manager ager plu plug-in g-in for y your our SNMP m manage anagement ment con console, sole, o orr load the MetaFrame Management Information Base (MIB). When installation is complete, you must run your SNMP management console’s discovery process. Refer to your SNMP management console documentation for about how to run this process. This website stores data such instructions as cookies to enable essential site functionality, as well as marketing, personalization, and analytics. You may change your settings at any time or accept the default settings. The system requirements for the SNMP Agent for MetaFrame Presentation Server
System Requirements
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are the same as those for the Enterprise Edition of MetaFrame Presentation Server, with the addition of Microsoft SNMP services. Microsoft SNMP services are included with Windows but not installed by default. See “Installing the Microsoft SNMP Service” on page 11 for 11 for instructions on installing Microsoft SNMP services.
Network Manag Manager er imp imposes oses no ad additiona ditionall requ requiremen irements ts ab above ove tthose hose ffor or the supported SNMP management consoles. This section describes the SNMP management console applications and
Acceptdeployment All scenarios that you can use with Network Manager.
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Tivoli NetView You can use Network Manager with Tivoli NetV NetView iew 6.0 on Windows 2000 with Service Pack 1 or later. Network Manag Manager er d does oes not support any form of mu multi-tie lti-tierr ma managemen nagement, t, such as the Tivoli Mid-Level Manager. You You cannot use Network Manager wit with h the Java administration console for f or Tivoli NetView NetView.. If Tivoli NetView is deployed iin n client-server mode, you cannot install the Network Manager plug-in on the NetView NetV iew cl client. ient.
HP OpenView You can use HP OpenView Network Node Manager 6.2 on Windows 2000 with Service Pack 1 or later. Network Manag Manager er doe doess not suppor supportt Ope OpenV nView iew on HP-UX or Sola Solaris ris Ma Managem nagement ent Servers. In addition, you cannot use Network Manager with wi th OpenView’ OpenView’ss Web-based administrative console and Microsoft Management Console plug-ins. If HP OpenView is deployed in client-server mode, you cannot install the Network Manager plug-in on the OpenV OpenView iew client.
CA Unicenter You can use: •
CA Uni Unicen center ter TN TNG G 2.4 2.4.2 .2 on W Wind indows ows 2 2000 000 w with ith Se Servic rvicee Pack 1 o orr late laterr usin using g either the 2D or 3D WorldView.
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CA Un Unice icente nterr TND 3 3.1 .1 on W Wind indows ows 2 2000 000 w with ith S Serv ervice ice P Pack ack 1 o orr lat later er us using ing either the 2D or 3D WorldView.
The Agent Common Services and Windows NT Enterprise Manager must be and the Security Management (secadmin) and trap daemon (catrapd) This website stores data such installed, as agents must be active. The Distributed State Machine (DSM), Enterprise Manager, cookies to enable essential site functionality, as well as marketing, and WorldVie WorldView w can be installed on separate computers. See your yo ur Unicenter personalization, and analytics.documentation You for instructions on installing, configuring, and loading these may change your settings at any time components. or accept the default settings.
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Note The Network Manager plug-in for Unicenter does not support networks containing one DSM connecting to multiple COREs or networks containing multiple DSMs. Unicenter Explorer for Unicenter TND is not supported by Network Manag Manager er..
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Chapter 2
Installing Network Manager
11
Installing the Microsoft SNMP Service Before you install an SNMP management console, you must install the Microsoft SNMP service if it is not already installed. The Microsoft SNMP service must also be installed installed on the server serverss runn running ing th thee SNM SNMP P Agen Agent. t. Y You ou can can dete determine rmine if the SNMP service is installed by looking for it in the Services window accessible from the Control Panel. To install the Microsoft SNMP service
1. From Control Panel, double-click Add/Remove Programs. The Add/Remove Programs dialog box appears. 2. Click Add/Remove Windows Components. The Windows Components Wizard appears. 3. Click Management and Monitoring Tools and then click Details. The Management and Monitoring To Tools ols dialog box appears. 4. Se Sellect tth he Simple Network Management Protocol check box and click OK . 5. Click Next and follow the on-screen instructions to complete the installation. 6. Re Rebo boot ot th thee ccom ompu pute terr. 7. Rea Reappl pply y any iinst nstall alled ed se servi rvice ce pa packs cks..
Configuring SNMP Community Security If an SNMP community on the server is configured with Read/Write permissions and the SNMP Agent is enabled, users can remotely perform potentially dangerous actions. The following Network Manager functions require Read/Write access: •
Lo Logg ggin ing go off ff a u use serr ffro rom m a se serv rver er
This website stores data such as • Di Disc scon onne nect ctin ing ga u use serr ffro rom m a se serve rver r cookies to enable essential site functionality, as well as marketing, • Se Send ndin ing g a me mess ssaage to a u use ser r personalization, and analytics. You may change your settings at any • time Ter ermi mina nati ting ng a p pro roce cess ss or accept the default settings.
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On Windows 2000 systems, the default SNMP permissions are Read Only Only.. To remotely perform the above actions on a Windows 2000 system using the Network Manager plug-in, you must change the SNMP community permissions to Read/ Write. On systems with Windows 2003 Server installed, you must first create a new SNMP community, then set the community permissions to Read/Write.
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Tip To prevent unauthorized u users sers from performing these actions, you can configure the SNMP service to accept SNMP packets only from known SNMP management console computers. If you have a firewall, you can prevent “spoofing” by configurin configuring g the firewa firewall ll to block packe packets ts co coming ming fro from m out outside side the fir firewall ewall that contain source IP addresses known to be inside the firewall. Alternatively, you can disable these features completely by removing Read/Write permissions from all SNMP communities on all servers. As an alternative to using Network Manager with Read/Write access, you can use the Presentation Server Console. The Presentation Server Console uses Windows domain-based user authentication, and is, thus, a more secure method of allowing access to these functions. You You can launch the Console directly from Network Manager. All SNMP community security settings are configured from the Security tab of the SNMP Properties dialog box. Be sure the servers and the SNMP management console computer all have at least one community name in common. To configure the servers to console, accept packets from theorcomputer running SNMP to the list management add theonly DNS name IP address of thatthe computer of hosts from which to accept packets. See your Windows system documentation for specific details about configuring SNMP community security.
Note If you change SNMP security settings, you must stop and restart the SNMP service for the new settings to take effect. To display the SNMP security properties Administrative ve Tools, and then 1. From the Start menu, select Programs, then Administrati Services. The Services window appears. This website stores data such 2. as In tthe he righ rightt p pane ane,, doub doublele-clic click k SNMP Service. The SNMP Service Properties cookies to enable essential site dialog box appears. functionality, as well as marketing, personalization, and analytics.3You . Click th the Security tab. may change your settings at any time or accept the default settings.
Enabling the SNMP Agent Privacy Policy Marketing Personalization Analytics
By default, SNMP support is not enabled. Y You ou must use the Presentation Server Console to enable the SNMP Agent for MetaFrame Presentation Server. Y You ou can enable the SNMP Agent and configure the trap settings for all servers in the farm using the farm Properties dialog box, or you can configure specific servers individually.
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Chapter 2
Installing Network Manager
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To enable the SNMP Agent in an entire server farm
1. Log o on n to th thee Pre Presen sentat tation ion S Serve erverr Con Consol sole. e. 2. Sele Select ct the sserv erver er far farm m node iin n the co conso nsole le tre tree. e. The server farm is represented by the first node at the top of the tree in the left pane of of the conso console. le. T The he la label bel of the sserver erver farm n node ode iiss the name of the serve serverr farm. 3. From the Act Action ionss m menu enu,, cchoos hoosee Properties. The farm Properties dialog box appears. 4. Click SNMP. 5. Se Sele lecct tth he Enable SNMP Agent check box and click OK . You can also configure which traps to send and the session limit thr thresholds esholds using this dialog box. See the online help for more information. To configure the SNMP Agent on a particular server
1. Log o on n to th thee Pre Presen sentat tation ion S Serve erverr Con Consol sole. e. 2. Select a sp specific ecific serve serverr nod nodee in the cconsole onsole tree. Individual servers are listed under the Servers node in the console tree. 3. From the Act Action ionss m menu enu,, cchoos hoosee Properties. The server Properties dialog box appears. 4. Click SNMP. 5. Clear tth he Use farm settings check box. 6. For th this is se serve rverr, con configu figure re the S SNMP NMP A Agen gent. t.
Installing the Network Manager Plug-Ins
This website stores data such as cookies to enable essential site The following procedures explain how to install the Network Manager plug-ins functionality, as well as marketing, using the MetaFrame Presentation Server Components CD-ROM or a network personalization, and analytics. You share may change your settings at any timepoint. or accept the default settings.
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You install a plug-in on the computers rrunning unning the third-party SNMP management console (Tivoli NetView, NetView, HP OpenV OpenView iew,, or CA Unicenter), not the computers running MetaFrame Presentation Server.
If you have a distributed Unicenter environment, you must run the Unicenter plug-in install installation ation on th thee com computers puters running WorldV orldView iew,, En Enterpris terprisee Ma Manageme nagement, nt, and the DSM. Accept All
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During installation of the Unicenter plug-in, you are prompted to select the components to install. In most cases, you can accept the default options. If during installation of the Network Manager plug-in you choose to not install a component, you must uninstall the Network Manager plug-in and then reinstall it to install the additional component.
Note If you have the Network Manager 1.0 or 1.1 version of the NetView or OpenView OpenV iew plug-in, you can simply install the Network Manager 1.2 version on top of it. You You do not need to uninstall the older version. To install a Network Manager plug-in
1. Ex Exit it al alll aapp ppli lica catio tions ns.. 2. Do one one o off th thee ffol ollo lowi wing ng:: •
Ins Insert ert th thee Met MetaFr aFrame ame Pr Prese esenta ntatio tion n Serv Server er Com Compon ponent entss CD-R CD-ROM OM int into o the CD-ROM drive. If your CD-ROM drive supports Autorun, the splash screen appears. -or-
•
If yo you u are iinst nstalli alling ng from from a net networ work k sha share re poi point nt or tthe he sp splas lash h scr screen een d does oes n not ot appear, from the Start menu, select Run and type d :\autorun.exe :\autorun.exe, where d is the path to your CD-ROM drive or your network share point.
Note If you want to install from a network share point, do not use spaces in the name when creating the share point. 3. Whe When n the in insta stalla llation tion w wiza izard rd starts, starts, cclic lick k Network Manager console plug-ins. Network Manager ,plug-in forNetwork NetView,Manager Install Network . Manager Click Install This website stores data such 4as plug-in for OpenView or Install plug-in for cookies to enable essential site Unicenter depending on which SNMP management console you have installed. functionality, as well as marketing, A series of information pages will guide you through the installation. Click personalization, and analytics. You Next to continue in each page. If asked to stop services, click Yes. may change your settings at any time or accept the default settings. Privacy Policy
5. When set setup up comple completes, tes, you m may ay be prompt prompted ed to reboo reboott the compu computer ter.. Y You ou do not have to reboot the computer immediately, but you should reboot the computer before using the Network Manager plug-ins.
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Chapter 2
Installing Network Manager
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Installing the Presentation Server Console See your MetaFrame Presentation Server documentation for instructions on installing the Console from the MetaFrame Presentation Server CD-ROM. Although the Console is not required on the S SNMP NMP management console computer, it is recommended because: •
You can eas easily ily lau launch nch it from Net Networ work kM Mana anager ger
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It pro provide videss man manage agemen mentt fun functi ctiona onalit lity y not ffoun ound d in Ne Netwo twork rk Ma Manag nager er
•
You ca can n dis disable able Read/W Read/Write rite p permiss ermissions ions fo forr the SNMP ccommunit ommunity y and instea instead d use the improved domain-based security of the t he Console to prevent unauthorized users from performing potentially dangerous actions
Uninstalling the Network Manager Plug-Ins Uninstalling the Network Manager plug-in for NetView and OpenView does not remove the MetaFrame Presentation Server node from the network map. Uninstalling the Network Manager plug-in for NetView does not remove the Network Networ k Man Managemen agementt sub submaps. maps. Follow the ssteps teps below to del delete ete aall ll Me MetaFram taFramee objects and symbols before uninstalling the Network Manager plug-in for these management consoles. To delete MetaFrame MetaF rame objects and symbols from NetView
1. Ru Run n th thee Ne NetV tVie iew w Co Cons nsol ole. e. 2. Select Properties from the Edit menu. The Properties dialog box appears. 3. Se Sele lecct tth he Map tab of the Properties dialog box. . select From tNetwork he Map Application drop-down list at the bottom of the dialog box, This website stores data such 4as Manager for MetaFrame Presentation Server for Tivoli cookies to enable essential site NetView and then click Properties. The Network Manager for MetaFrame functionality, as well as marketing, Presentation Server for Tivoli NetView Properties dialog box appears. personalization, and analytics. You may change your settings at any 5. time Click Proceed with deleting MetaFrame symbols and objects from this or accept the default settings. map?
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6. Click Verify and then click OK . 7. Exi Exitt the Tivol ivolii Ne NetV tView iew Con Consol sole. e.
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To delete MetaFrame MetaF rame objects and symbols from OpenView
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1. If they ar aree not alre already ady runn running, ing, st start art the Op OpenV enView iew dae daemons mons by ttyping yping ovstart at a command prompt.
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2. Ru Run n Ne Netw twork ork N Nod odee Ma Mana nage gerr.
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3. From the Map menu, select Properties. The Map Properties dialog box appears. 4. Click th the Applications tab in the Map Properties dialog box. 5. Select Network Manager for MetaFrame Presentation Server for HP OpenView 6.2 from the Configurable Applications list. 6. Click Configure for this Map. The Configuration dialog box appears. 7. Click Proceed with deleting MetaFrame symbols and objects from this map? to change the value to True. 8. Click Verify. 9. Click OK to to close the Configuration dialog box. 10. Cli Click ck OK to to close the Map Properties dialog box. 11. Exit Network Node Mana Manager ger.. To uninstall the Network Manager Plug-In
Important Do not attempt to uninstall an SNMP management console before uninstalling the Network Manager plug-in.
Note If you have a distributed Unicenter environment, uninstall the Network Management plug-in from the computer containing the DSM last. 1. Exi Exitt any app applic licati ations ons ru runni nning ng on the sserve erverr. 2. From Control Panel, double-click Add/Remove Programs. The Add/Remove Programs dialog box appears. This website stores data such as 3. Click Change or Remove Programs, select Network Manager for cookies to enable essential site functionality, as well as marketing,MetaFrame Presentation Server and click Change/Remove. personalization, and analytics. You The Network Manager Uninstall program appears. may change your settings at any time or accept the default settings. 4. Foll Follow ow tthe he d disp isplay layed ed iinst nstruc ruction tions. s. Privacy Policy Marketing
Note Uninstalling the Network Manager plug-in does not remove any icons from the network map. You may want to manually delete the MetaFrame MetaFr ame Server Farms icon and the subnet icons for each server.
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Using Network Manager
This chapter describes options and settings for Network Manager. This chapter does not include instructions for using the SNMP management console applications themselves. See your NetView NetView,, OpenView OpenView,, or Unicenter documentation for more information about using these products. See the online help for Network Manager for more details about the Network Manager submap icons. This chapter contains the following topics: • Descriptions of Available Traps •
Configuring Which Traps to Send
•
Using the Network Manager Plug-Ins
•
Using the Citrix Management Information Base
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Descriptions of Available Traps The SNMP Agent can send the following traps: Trap name
OID. trap number
Server action that triggers trap
trapSessionLogon
1.3.6.1.4.1.3845.3.1.1.2
User log on
trapSessionLogoff
1.3.6.1.4.1.3845.3.1.1.1
User log off
trapSessionDisc
1.3.6.1.4.1.3845.3.1.1.3
User disconnect
tr traapS pSeess ssio ionL nLim imititTh Thre resh shol oldd
1.3 1.3.6 .6.1 .1.4 .4.1 .1.3 .38845 45.3 .3.1 .1.1 .1..4
Number of sessions on server has exceeded the configured Session Limit
Session Information icon turns red
trapS trapSes essi sion onTh Thres resho hold ldNo Norm rmal al
1. 1.3.6 3.6.1. .1.4. 4.1. 1.38 3845 45.3 .3.1 .1.1. .1.9
Number of concurrent sessions has fallen below the configured Session Limit
Session Information icon turns green
trapMfAgentUp
1.3.6.1.4.1.3845.3.1.1.8
SNMP Agent has started on this server
trapAlert
1.3.6.1.4.1.3845.3.3.1.3
Used by versions of Resource Manager prior to MetaFrame XP, Feature Release 3. No longer used.
trapServerDown
1.3.6.1.4.1.3845.3.3.1.4
The Resource Manager server is down
trapMetricToGreen
1.3.6.1.4.1.3845.3.3.1.5
The metric on the Resource Manager server has changed to Green status
1.3 .3..6.1 .1..4.1 .1..3845.3 .3.3 .3.1 .1..6
The metric on the Resource Manager server has changed from Green status to Yellow Status
1.3.6.1.4.1.3845.3.3.1.7
The metric on the Resource Manager server has changed from Red status to Yellow Status
1.3.6.1.4.1.3845.3.3.1.8
The metric on the Resource Manager server has changed to Red Status
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SNMP management console reaction
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Chapter 3
Using Network Manager
19
Configuring Which Traps to Send Before the SNMP management consoles can discover computers running MetaFrame Presentation Server, you must: •
lice license nse you yourr ed editi ition on o off M Meta etaFram Framee Pr Prese esenta ntation tion Serv Server er
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ena enable ble tthe he SNM SNMP P Agen Agentt on the sserv ervers ers u usin sing g the Prese Presenta ntatio tion n Serv Server er Con Consol solee
You can also use the Console to configure which traps are sent to the SNMP management consoles and what thresholds to use for the session traps. The traps can be configured either on a farm-wide basis (the default) or on a per-server basis. If the Use Farm Settings box is checked on the SNMP page in a server’s Properties dialog box, the server inherits the farm settings. Clear this option to change the SNMP trap settings for a particular server. For step-by-step instructions on configuring SNMP traps, see the MetaF the MetaFrame rame Present Pr esentation ation Server Admin Administrat istrator’ or’ss Guid Guidee or the online help for the Presentation Server Console. You canralso configure Resource Manager to send SNMP traps. See the the Reso Resour urce ce Manage Manager Adm Administr inistrator’ ator’s s Gui Guide de for for more details. For more information on Citrix Licensing, see the Citrix MetaFrame Access Suite Licensing Licens ing Gu Guide ide..
Using the Network Manager Plug-Ins Traps generated by the SNMP Agents are collected and profiled by the SNMP management console and the Network Manager plug-in. You You can view collected traps using the SNMP management console’s event/alarms browser. browser. For instructions on configuring which events generate SNMP traps, see the This website stores data such documentation as for the Presentation Server Console. cookies to enable essential site To modify the description logged in the event log and configure programs to run functionality, as well as marketing, when certain traps are received, do one of the following: personalization, and analytics. You may change your settings at any • time In Ne NetV tVie iew w, use use the the Trap Settings dialog box or accept the default settings.
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In Op Open enV Vie iew w, use use th thee Event Configuration window
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In Un Unic icen ente terr, u usse the the Message Records window
See your SNMP management console documentation for more information.
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20
Network Manager Administrator’s Guide
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Updating the Network Map After installing the Network Manager plug-in, the SNMP management console’s discovery process can identify servers running the SNMP Agent. If the SNMP Agent is found, Network Manager replaces repl aces the default node icon for the server with a MetaFrame server icon and adds the Network Manager submaps. If the servers were part of the SNMP management console’s network map before you installed the Network Manager plug-in, you can quickly add the Network Manager submaps by running the discovery process. If the servers are not already part of th thee ne network twork map, you must run the SNMP manage management ment console console’’s di discove scovery ry process. proces s. You can access server status inf information ormation through the submaps. The following server submaps are added by Network Manager: •
Citrix Console
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Perf rfo orma man nce C Co oun untter
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Pr Proc oces esss Info Inform rmaati tion on
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Server Data
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Se Sess ssio ion n Info Inform rmat atio ion n
See the application help for the individual submap for explanations of the information displayed by each submap. To run the discovery process for f or NetView or OpenView
From the Monitor menu, select Citrix, and then select Discovery. To run the discovery process for Unicenter
Right-click on the server icon and select Manual Discovery.
This website stores data such as cookies to enable essential site functionality, as well as marketing, personalization, and analytics. You If atime MetaFrame Presentation Server computer is not appearing as a node in the IP may change your settings at any or accept the default settings. Internet tree, verify that the SNMP Agent is enabled on the server and that it is
Troubleshooting
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configured to send traps to the computer running the SNMP management console. You can also try rediscovering the server using the node discovery process in the SNMP management console. If the Network Manager Information icons are not appearing in the server submap, try deleting and rediscovering the server. To manually update the status of a server in NetV NetView iew and OpenView OpenView,, select the server and then select Monitor > Citrix > Status Update. In Unicenter, right-click the MetaFrame server icon and then select Status Update.
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Chapter 3
Using Network Manager
21
Monitoring Traps You can monitor traps from your SNMP management console using any or all of the following methods: •
Monitoring the MetaFrame submap icon colors. See the table at the beginning beginni ng of this cchapte hapterr to d determin eterminee wh which ich tr traps aps ccause ause color chang changes es for the different icons. These color changes are propagated to the server, the MetaFrame zone, and the MetaFrame Server Farm icons. Looking at the colors of these icons is the quickest way to get a general overview of the health of the servers in your network.
•
Monitoring the event browser. browser. The event browser logs all traps received by the SNMP management console. You can filter this data to display di splay only traps specific to servers running runni ng MetaFrame Presentation Server.
In Tivoli NetView NetView,, you can filter the event log to include only traps for the “metaframe” enterprise. In HP OpenView and Unicenter, you can filter the event log for events containing the key phrase “CTXNM” in the description. Each Network Manager trap description has this phrase at the beginning of the description. •
Using the Citrix TrapDialog monitor. monitor. The Citrix TrapDialog monitor displays a pop-up message when a status-change trap is received. This pop-up dialog message appears only on the computer running the SNMP management console.
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Configuring notification actions to take place when traps are received. You can configure more complex monitoring and notification procedures such as sending an email or paging specific individuals by using the SNMP management console features. You can also customize the description saved to the event log. See the documentation for your management console for more
This website stores data such as information and refer to the table at the beginning of this chapter for details about the Network Manager traps. cookies to enable essential site functionality, as well as marketing, To enable or disable the t he Citrix TrapDialog monitor personalization, and analytics. You may change your settings at any • time In N Net etV Vie iew w aand nd O Ope penV nVie iew w, from from th thee Monitor menu select Citrix, then or accept the default settings.
TrapDialog, then either Start Start or Stop Stop.
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•
In Un Unic icen ente terr, fro from m tthe he Citrix menu select TrapDialog Start or TrapDialog Stop.
It may not possible to determine from your SNMP management console whether the Citrix TrapDialog trap is enabled. By default, it is disabled. If you need to check the status of the Citrix TrapDialog trap, start Task Manager and look for the TrapDialog.exe process. Starting TrapDialog starts this process and so if it is
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22
Network Manager Administrator’s Guide
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Using the Citrix Management Information Base Although Network Manager includes plug-ins for a number of popular SNMP management console products, it is possible to use the Citrix Management Information Base (MIB) with other SNMP management console products. If SNMP management console hasuse a MIB browser utility, you must firstorload theyour MetaFrame.mib file before you can the MIB browser utility to query set Network Networ k Manag Management ement value values. s. These files are locate located d in the \Netwo \NetworkMan rkManager\mi ager\mibs bs directory of the MetaFrame Presentation Server Component CD-ROM. See the documentation for the SNMP management console for instructions on how to load these files. The SNMP Agent returns strings in UNICODE format for all MIB variables except serverFarmA and serverZoneA. Depending on your query, these variables can return strings in either UNICODE or multi-byte format.
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23
Index A
O
accessing, Document Center 6 Acrobat Reader, requirements 6
OID trap numbers numbers 18 OpenView 10
C
P
CA Unicenter 10 community permissions, changing 11
plug-ins plug -ins installing 13 uninstalling 15
D Document Center, accessing 6
E enabling SNMP Agent Agent 12 TrapDialog 21 event browser monitoring 21
H HP OpenView 10
I installing This website stores data such as 11 Microsoft SNMP Network Netw ork Manage M anagerrService plug-in plug-inss 13 cookies to enable essential site Presentation Console 15 functionality, as well Server as marketing, personalization, and analytics. You may change your settings at any time or accept the default settings. Management Console See Presentation Server Console 5 Management Manageme Privacy Policynt Information Base MIB 22 Marketing
M
N
Personalization
R removing Network Netw ork Manag Manager er 15 requirements, for management management consoles 9 Resource Manager traps 18
S security Configuring SNMP Community 11 SNMP Agent enabling 12 SNMP Service Installing Installin g the Microsoft SNMP Service 11 SNMP traps 18 supported management management consoles 9 system requirements 9
T Tivoli NetView 10 trap names 18 numbers 18 TrapDialog monitor monitor enabling 21 traps configuring which configuring which to send 19 monitoring 21
Analytics NetV NetView iew 10
network map updating 20 Save
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U
Unicenter 10
24
Index
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uninstalling Network Netw ork Manage Managerr plug-in plug-inss 15
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