Norton Healthcare News: February 2010
Content
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A publication of Norton Healthcare
Social media part of communications mix, p. 4
Dr. Jesse Wright leaves post, p. 8
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Work begins on new downtown radiation center
Norton Cancer Institute officials broke ground on a new downtown radiation center Jan. 14. The center will be built on a 1.1-acre site at 676 S. Floyd St. and will feature some of the most sophisticated technologies available anywhere in the world to treat adult and pediatric cancers and tumors. “Our new center will bring together comprehensive, personalized cancer services in one location for the convenience of our patients and their families,” said Robert N. Shaw, president, Norton Cancer Institute. “Most important, each patient will have an improved chance of living a better, longer life after a cancer diagnosis.” The 65,000-square-foot, three-story facility will feature a first-floor radiation center, second-floor multidisciplinary specialty centers and a third floor for future growth of cancer-related services. The radiation center will offer faster, more precise, more powerful radiation therapy to treat deep-seated tumors more effectively while sparing surrounding healthy tissue. The center’s new powerful Varian linear accelerator will incorporate the Novalis Tx® Stereotactic Radiosurgery System. Services will be directed by Aaron Spalding, M.D., Ph.D., a fellowship-trained radiation oncologist who treats adults and children and was trained at St. Jude Children’s Research Hospital before joining Norton Cancer Institute. “Sophisticated radiation therapy services are a vital tool in the fight against cancer,” Dr. Spalding said. “Our ability to bring this leading-edge technology to Norton Healthcare’s downtown campus will have a life-changing impact for adult and pediatric patients and their families. It complements the existing sophisticated radiation therapy services currently available on the Norton Suburban Hospital campus.” The center will bring together regional experts in neuro-oncology, neurosurgery, orthopaedic oncology, radiation oncology and behavioral oncology. In addition to medical and radiation treatment, the center will house cancer research, such as patient clinical trials, and education services. It is scheduled to open around July 2011.
–Misty Cruse
Center treats headache pain, p. 5
Cashier loves “people” part of job, p. 11
Bob Shaw (left) and Aaron Spalding, M.D., Ph.D., at the groundbreaking for the radiation center.
Photo by Jamie Rhodes
Get a heart disease risk assessment
Many Americans may not realize heart disease is the leading cause of death among women. Norton Women’s Heart Center is taking steps to educate Norton Healthcare’s female employees about heart disease by offering them a discounted rate on valuable heart disease risk assessments. Heart disease risk assessments include: • Total lipid profile • Glucose check • Blood pressure check • Body fat analysis • Body mass index • Ankle brachial index During the evaluation, employees will receive assessment results along with information about other signs and risk factors for heart disease. Each assessment includes a counseling session with a cardiovascular nurse to allow for open and honest two-way communication of health concerns and recommended lifestyle changes to reduce risk. Nurses also will schedule appointments with a cardiologist if desired. The special employee rate of $30 (normally $40) is effective through March 31; hs-CRP testing, a predictor for heart disease risk, also is available for an additional $10. Call 629-1234 to schedule a heart disease risk assessment.
–Misty Cruse
NEWS Briefs
Douglas A. Winkelhake, president and administrator of Norton Brownsboro Hospital, has been selected as one of Modern Healthcare magazine’s 12 “Up & Comers” for 2009, honoring him as a rising star in health care management. He was selected from 139 applicants for the competition that recognizes executives age 40 and younger. An article submitted by Lynnie Meyer, MSN, R.N., executive director, and Todd Schmiedeler, associate vice president of philanthropy, Norton Healthcare Foundation, was selected for publication in the spring 2010 AHP Journal, published by the Association for Healthcare Philanthropy. Titled “Norton Healthcare: Donor-centered gift planning,” the article covers planned giving and Wade Mountz Heritage Society initiatives.
The Norton Healthcare Foundation School of Cardiovascular Technology has been reaccredited by the Joint Review Committee on Education in Cardiovascular Technology, with a concentration certificate awarded in noninvasive cardiology. The peer review recognizes the program’s substantial compliance with nationally established accreditation standards. Norton Audubon Hospital Vascular Access Center received accreditation from the American Society of Diagnostic and Interventional Nephrology. Peter H. Wayne III, M.D., interventional radiology, medical director of the center, and Qasim Choudry, M.D., interventional nephrology, were certified in 2008 and 2009, respectively. The Cancer Care and Renal Center at Kosair Children’s Hospital has received a three-year accreditation with commendation from the American College of Surgeons’ Commission on Cancer. The program has been accredited since 1959 – longer than any cancer program in the country. A study conducted by Kosair Children’s Hospital and University of Louisville linking bruising patterns to child abuse was published in the journal Pediatrics in December 2009. The research team for the study included Kosair Children’s Hospital staff Sandra Herr, M.D., medical director, Emergency Department; Justine O’Flynn, R.N., and Sara Aldridge, ARNP, “Just for Kids” Critical Care Center. Aaron Spalding, M.D., Ph.D., has been appointed to the Young Investigators Committee for the Children’s Oncology Group, the nation’s foremost clinical trial organization for pediatric cancer.
2 • N o r t o n N ew s • F e b r u a r y / M a rc h 2 0 1 0
Holiday food drive surpasses goal
Norton Healthcare employees helped provide countless holiday meals to community members in December by donating 7,336 pounds of food during the organization’s second year to partner with the Dare to Care Food Bank. This was 61 percent more food than employees donated in 2008. “When the program started, the facility Service Excellence teams were just trying to offset some of the need caused by the economy’s downturn,” said Chuck Patyk, system manager, Service Excellence. “Dare to Care explained the food push really drops after Thanksgiving when the toy drives begin, so we chose the time between Thanksgiving and Christmas to contribute.” Hoping to surpass the previous year’s 4,500 pounds of food collected, organizers set a goal of 6,000 pounds for the 2009 drive. Employees and members of the community dropped off their donations at Dare to Care collection boxes at 30 Norton Healthcare locations, including many of the physicians’ offices. Recipients of Dare to Care food include the working poor and older residents of 13 counties in Kentucky and Southern Indiana; 50 percent of recipients are families with children. “In a time when the economy is down, it really shows the compassion and caring of Norton Healthcare employees,” Patyk said. “Not only did we meet the goal, we surpassed it!” Planning has begun for a 2010 Dare to Care food drive. For more information, call Patyk at 629-8438.
–Misty Cruse
Photo by Jamie Rhodes
Chuck Patyk delivers donated food items to the Dare to Care Food Bank.
Combined Giving Campaign exceeds $1 million
Thanks to the commitment and generosity of Norton Healthcare employees, donations to the 2009 Combined Giving Campaign topped the $1 million mark for the first time in the campaign’s history. Employee donations totaled $1,018,779. “Our organization has a long history of giving time, resources and service to our community,” said Russell F . Cox, executive vice president and chief operating officer. “Demonstrating stewardship of resources is one of our organizational values, and stewardship is one of our Pillars of Excellence, which help provide the framework for all we do. Donating to the campaign is an example of employees living these values.” Through the annual Combined Giving Campaign, employees help support the WHAS Crusade for Children, Metro United Way, Fund for the Arts, Children’s Hospital Foundation, Norton Healthcare Foundation and Kosair Charities.
–Misty Cruse
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Norton Healthcare ‘friends’ social media
With a recent report finding 60 percent of Americans use the Internet to access health and wellness information, the decision for Norton Healthcare to join popular social media outlets like Facebook, Twitter and YouTube was an easy one. “In early 2009 we started evaluating emerging online communication tools available with the goal of creating an open stream of communication for patients and employees,” said Gabe Riggs, eBusiness marketing coordinator. Norton Healthcare and Kosair Children’s Hospital now have Facebook fan pages that disseminate information about relevant health issues, regional and national health news, and events happening on the campuses. The Children’s Hospital Foundation has a Facebook cause page, where donations can be made and people can read amazing stories patients and others post. And there are group pages for such topics as cancer survivors, weight management and women’s health. “Recently, these pages proved to be a useful outlet for getting the word out about flu vaccine information,” Riggs said. “We need to bring the message to our patients and employees rather than expecting them to come to us.” Twitter users can follow Norton Healthcare and Kosair Children’s Hospital as well to read posts about popular health topics and trends, events and available health tools. “Research has shown that medical information is the fourth most clicked topic on Twitter, and we wanted to be a part of that,” Riggs said. “Twitter gives us the opportunity to post relevant, topical information. Our messages are intended to be about topics we all can find interesting and useful in our daily lives. We also have some fun things planned for 2010 in these arenas.” Norton Healthcare also uses YouTube, iTunes podcasts, Vimeo, Ning and CaringBridge to communicate and improve experiences for patients and employees, all under careful monitoring for appropriate use. “These sites and tools are continuously monitored and administered by representatives from several departments across the system,” Riggs said. “From strategizing to stewardship to daily operations, these individuals ensure accountability and appropriate use of these new tools.” To follow Norton Healthcare on any of these social media platforms, visit NortonHealthcare.com/socialmedia.
–Jennifer Reynolds Gabe Riggs is administrator of the Norton Healthcare Facebook page.
Photo by Jamie Rhodes
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February 2010
COURSE of the Month
How to Deal with Difficult People This course focuses on improving one’s ability to deal with people perceived to be difficult, communicating effectively in difficult situations and understanding how perceptions impact how people react to various situations. Attendees learn to identify groups or persons they find difficult to deal with, identify strengths and weaknesses of various reactions to conflict and ways to effectively communicate with difficult people to improve job performance. The course will be offered Tuesday, March 23, from 8:30 a.m. to noon, at 224 E. Broadway, Suite 115, Classroom 3. To register for this class or other courses, go to Nsider and click on “Learning.” For more information, call Norton University at 629-7349 or e-mail [email protected].
Headache & Concussion Center opens
Norton Neuroscience Institute opened the region’s first Headache & Concussion Center at Norton Suburban Hospital in December under the direction of Tad Seifert, M.D. Dr. Seifert is the only fellowship-trained headache neurologist in Kentucky. After finishing his neurology residency, Dr. Seifert completed a fellowship at Houston Headache Clinic in Texas, one of the country’s premier centers for headache treatment. Dr. Seifert’s expertise can help patients receive appropriate diagnoses of specific types of headaches and concussions. He offers treatment for: • Migraine headaches • Chronic daily headaches • Cluster headaches • Analgesic rebound headaches • Cervicogenic headaches • Menstrual-associated headaches • Tension headaches • Post-concussive/post-traumatic headaches • Sports-related concussions • Trigeminal neuralgia • Occipital neuralgia “There is a great need in this region for specialized care in the areas of headache and concussion pain,” said Gregg Davis, system vice president, Ortho/Neuro/Spine.
Photo by Nick Bonura
“The center is dedicated to helping individuals who suffer from headache pain that is not relieved by over-thecounter medications.” The Headache & Concussion Center offers medication management and outpatient treatments for chronic headache and concussion pain, including infusion therapy; physical, psychological and behavioral therapies; nutritional counseling; Botox and trigger point injections; and occipital nerve blocks. For more information, call the Headache & Concussion Center at 899-6782.
–Misty Cruse
Tad Seifert, M.D., meets with Allison Dempsey, a lay health navigator with Norton Cancer Institute, at the Headache & Concussion Center.
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Fund raises awareness about aneurysms
After the sudden death of longtime Louisville television reporter Chuck Olmstead from a ruptured brain aneurysm in March 2009, his widow, Candy Olmstead, decided to take action to increase awareness and help save lives. Working through the Norton Healthcare Foundation, she established the Chuck Olmstead Memorial Fund to support education, prevention and screening efforts for brain illnesses such as aneurysms, stroke and brain tumors. “Since Chuck’s passing, I have been overwhelmed with an outpouring of support and kindness from this community,” Olmstead said. “I also have had countless conversations with people who, like Chuck, are hesitant to go to the doctor or hospital either because they fear it or because other things in life simply seem to take priority.” Olmstead is working with the neurosurgeons of Norton Neuroscience Institute to develop screening and education programs. She hopes to raise $2.4 million for the creation of a mobile brain-screening unit to use in outreach efforts. In the meantime, she has worked with Norton Neuroscience Institute physicians to create mini-vignettes featuring Norton Neuroscience Institute patients whose lives were saved by early detection of brain illnesses. Several fundraising and screening events are scheduled for March, including special collections at various churches on March 6 and 7, the Chuck Olmstead Memorial Fund 5K Walk/Run at St. Leonard Catholic Church on March 13, and a free stroke and aneurysm screening expo at Oxmoor Center on March 27 and 28. Visit ChuckOlmsteadFund.com for additional details.
Photo by Nick Bonura
From left, neurosurgeons Tom L. Yao, M.D., and Christopher B. Shields, M.D., president of Norton Neuroscience Institute, discuss the causes of aneurysms with Candy Olmstead.
You make us remarkable, Kenyatta Jones!
From time to time Norton News features employees’ “Remarkable Moments.” This month’s issue features Kenyatta Jones, a patient care associate at Norton Brownsboro Hospital. Jones’ primary job is to assist nurses and make sure patients have what they need during their stay in the hospital. Almost daily she’s reminded that patient care is more than providing medical treatment. It’s also delivering a patient’s favorite specialty coffee and understanding that the little things make a big difference. To see Jones’ complete story, visit NortonHealthcare.com/ remarkablemoments.
Become a mystery shopper!
If you or a member of your family visit any Norton Healthcare facility as a patient, be sure to complete a “Ned’s Insider Feedback” form about the experience. Go to Nsider, click on “Applications,” select “Ned’s Insider Feedback,” then complete and submit the form. The first time you provide feedback, you will receive a “Ned” keychain.
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Online center answers billing questions
NortonHealthcare.com has a new patient-friendly online Billing Information Center for patients to securely submit general and specific questions about their hospital bills; make changes to their mailing address and insurance information; and request an itemized bill or hospital account balance. “Patients have been asking for this capability, and we are excited to be able to offer it,” said Audrey Beeson, director of patient accounting, Patient Financial Services. “We’ve had a great response so far and will be able to expand the area as future needs arise.” To ensure privacy and security, submitted questions are encrypted and sent directly to Patient Financial Services. Once questions are received, patients are contacted with answers by mail or phone, depending on the complexity of the question. “We realize that hospital bills can be confusing, and we want to provide another way for patients to find answers to their questions,” said Natalie Cashon, manager, eBusiness. The Billing Information Center went live on Jan. 6. For more information, contact Natalie Cashon at 629-8676 or visit NortonHealthcare.com/hospitalbilling.
–Misty Cruse
Mother, daughter earn master’s degrees
Debbie Hall, R.N., and her daughter, Kristin Pickerell, R.N., share the same passion for health care. Hall began working at Norton Audubon Hospital as a surgical services educator more than six years ago and worked her way up to director of the department. Pickerell is a nurse manager in the neurology intensive care unit at Norton Hospital, where she’s worked since 2003. In January 2007, Pickerell enrolled in the Master of Science in nursing program at Bellarmine University and convinced her mother to do the same. The nursing administration master’s program prepares professional nurses to function in management positions in a variety of health care settings. Students focus on financial and economic aspects of health care, human resource management and organizational leadership. Selected clinical, administrative and research experiences provide students with the opportunity to function as nurse administrators. “I knew that completing my master’s degree would open more doors,” Pickerell said. “Being able to do it with my mother definitely made it more fun. We rode together, sat together and even worked on projects together.” Throughout their nearly three years together at Bellarmine University, this mother and daughter were able to attend all of the same classes. “The best part of going back to school was going with my daughter,” Hall said. “Most mothers don’t have the opportunity, so I feel lucky that I did. On top of that, we made great study partners!” Both Hall and Pickerell graduated from Bellarmine University in December 2009. “It was really a bonding experience for us,” Pickerell said. “I wouldn’t have wanted to do it any other way!”
From left, Kristin Pickerell, R.N., and Debbie Hall, R.N. –Emily Lekites
Photo by Nick Bonura
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Psychiatric pioneer leaves longtime post
After serving as medical director of Norton Psychiatric Center since 1983, Jesse Wright, M.D., has stepped down from that post. But don’t get the idea he’s retiring. This practicing psychiatrist, writer and lecturer is busier than ever. Dr. Wright is continuing in his role as a professor and vice chair of the Department of Psychiatry and Behavioral Sciences at the University of Louisville. He has taken on the role of director of the Depression Center at U of L, and he is in the process of writing his eighth book. Dr. Wright recently reflected on the many changes in the field of psychiatry since he began practicing in 1975. “Tremendous advances have been made in understanding mental illnesses,” he said. “We have all kinds of new treatments that offer advances over what we had 30 years ago and a much broader palate of drugs to treat mental illness. “When people come to me now with depression or anxiety or even a psychotic illness, I’m very optimistic that we can do a whole lot to help them.” A pioneer in the field of cognitive-behavior therapy (CBT), Dr. Wright was instrumental in developing the first computer program used to treat people with depression. Another of his accomplishments was the implementation of CBT for inpatients at Norton Psychiatric Center. Inpatients previously were thought to be too seriously ill to benefit from the therapy. “I feel good about all the things we were able to do to treat Norton Healthcare’s patients,” Dr. Wright said. “I have enjoyed working with the really inspired group of nurses, social workers and other mental health professionals throughout the Norton Healthcare system. It takes a special person to reach out to someone who’s been traumatized and to see that person as a human being with great potential. I could tell thousands of stories about the difference these caring employees have made to the outcomes for people who were in really desperate shape.” The Rev. Dr. William J. Schultz, who has served on the Norton Psychiatric Clinic Council for many years, was sad to see Dr. Wright step down. “He has been an excellent leader in the field of psychiatry,” Schultz said. “He has a brilliant mind and excellent communication skills. He’s able to break it down and make it understandable for a lay person like myself.” Dr. Wright received his medical degree from Jefferson Medical College in Philadelphia. Becoming a psychiatrist was not in his original plan, but he became fascinated by the field. “There seemed to be so much to be done, so many unanswered questions, so many people suffering,” he said. Dr. Wright considers his career a “gratifying and rich experience.” He is proud that his son and daughter both became physicians. He and his wife, Susanne, also have twin 9-year-old granddaughters and a 6-month-old grandson who is his namesake.
–Cheryl Lockhart
Jesse Wright, M.D., has written several psychiatry books, including some that have been translated into other languages.
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Photo by Nick Bonura
DXP Imaging joins Norton Healthcare
Norton Healthcare has acquired DXP Imaging – Watterson, a free-standing diagnostic center at 3430 Newburg Road. The center opened for business Jan. 4 under the new name, Norton Diagnostic Center – DXP Imaging. The facility is a full-service, 7,825-square-foot outpatient diagnostic imaging center featuring MRI, CT, digital mammography, bone density, nuclear medicine and X-ray equipment. It handles about 7,500 procedures annually and employs nine staff members, who now are Norton Healthcare employees. In March 2009 Norton Healthcare entered into a new long-term service agreement with DXP Imaging, one of Louisville’s premier radiology groups. Acquisition of the diagnostic center is the next step in that agreement and a positive development for the community. “I am pleased that Norton Healthcare now is in a position to offer easy access to comprehensive diagnostic services in southern Jefferson County,” said Bill Ritchie, vice president, Outpatient Services. “I am confident that the technologists and staff at Norton Diagnostic Center – DXP Imaging will continue to provide the high-quality, compassionate care and service that is the foundation of their stellar reputation.” Norton Diagnostic Center – DXP Imaging is open from 8 a.m. to 6 p.m. Monday through Friday, and 8 a.m. to 1 p.m. every other Saturday. The phone number is 357-9729.
Photo by Jamie Rhodes
Norton Healthcare’s newest diagnostic center serves patients in southern Jefferson County.
LIVING the Service Basics
Respectful communication: I communicate with courtesy, clarity and respect. Universal Key Messages were created for Norton Healthcare employees to use during interactions with customers and families. Introducing yourself is an important part of every communication with customers. It shows respect and sets the stage for the rest of their experience. • Always say “please” and “thank you.” • Use appropriate language, easily understood by the customer. • Answer calls quickly and cheerfully, using good phone manners. • Listen carefully, so you can respond appropriately the first time. Comments from recent customer surveys “Everyone treated me with respect and kindness. The level of care I received was terrific!” “I have never had such a great experience. Everyone from start to finish treated me with concern and respect.”
–Chuck Patyk
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Nurse stops pre-diabetes with help from YMCA
Deborah Jo Wente, R.N., mother/baby unit, Norton Suburban Hospital, was told by her physician that she had prediabetes, defined as blood glucose levels that are higher than normal but not yet considered diabetes. Staff in the N Good Health Department and Norton Diabetes Education Services suggested Wente consider participating in a YMCA diabetes prevention program being piloted in Louisville. The class met for one hour each week for 16 weeks. “It wasn’t a typical diet or weight loss program,” Wente said. Photo by Nick Bonura “I had a personal trainer, Barbara Debbie Jo Wente, right, receives Millhollan, who helped me create instruction from personal trainer Barbara Millhollan at the YMCA’s an exercise regimen with weight Northeast Family Branch. lifting and treadmill use to build my strength and endurance.” The trainer also provided healthy recipes and encouraged participants to keep a daily food journal. “I ate 1,500 calories a day and kept a log of everything I ate,” Wente said. “I also worked my way up to weight training two or three times a week and a 45-minute cardio workout on the treadmill and elliptical six days a week.” Wente learned to make healthier food choices, such as eliminating fried foods, eating more fruits and vegetables, switching to skim milk and drinking more water. “I started the program thinking that it probably wouldn’t work, because nothing else has,” Wente said. “Now my resting heart rate has dropped from 80 to 67, I have lost nearly 42 pounds, and I no longer have any blood sugar problems.” Wente also has become a role model for her two college-age daughters, who are more active and making healthier food choices following Wente’s success. “I’ve noticed they are more than willing to reach for a yogurt instead of a candy bar,” Wente said. The YMCA is receiving funding from the Centers for Disease Control and Prevention for the pilot and anticipates expanding the program to more cities starting this year.
–Tammy Warren
N Good Health
Studies suggest that 90 percent of heart disease risk factors can be controlled by modifying your lifestyle. Take control of your health and reduce your risk of heart disease with these tips: Eat healthy. Eat no more than six ounces of meat, fish and poultry each day. Fill your plate with healthy vegetables and fruits. Avoid processed and convenience foods. Most are loaded with fat, salt and sugar. Choose skim or 1 percent milk and nonfat or low-fat yogurt and cheeses. Know your numbers. Keep your weight/body mass index, cholesterol, blood pressure and glucose in the appropriate ranges. Be active. All activity helps to reduce the risk of cardiovascular disease and obesity. Exercise helps to decrease stress, body fat and blood pressure while increasing flexibility, strength, cardiovascular fitness, bone strength and self-esteem.
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Fannie Bumphus: 50 years on the job
Chances are, if you go to the Norton Healthcare Pavilion cafeteria between 2:30 and 7:30 p.m., or if you visited the Norton Hospital cafeteria before 2005, you’ve been helped by cashier Fannie Bumphus. A charming woman who declines to reveal her age, Bumphus began her career with Norton Healthcare on Feb. 20, 1960, working in the coffee shop at the old Children’s Hospital. Bumphus recently recalled a humorous event from her first days on the job 50 years ago. “The lady who was training me told me to fix an egg salad sandwich, and I fixed a potato salad sandwich by mistake,” she said, laughing. “It was comical. The customer said it tasted pretty good.” A native of Athens, Ala., Bumphus moved to Louisville after graduating from high school. She took some business courses at Jefferson County Community and Technical College while working, but she found her heart was not in the college curriculum. “Business to me was all machines,” she said. “I like working with people, and I seem to get along with people really well.” After the coffee shop closed, Bumphus went to work half-time in the hospital’s formula room preparing baby bottles and half-time as a cashier in the hospital cafeteria. She then transferred to the Norton Hospital cafeteria, where she worked as a cashier for many years. “I’ve enjoyed working with all the people,” Bumphus said. “We grew to be such a family with our doctors and nurses and other employees. I just like working with the family. If I had to do it again, I would.” A loyal employee, she believes Norton Healthcare has much to offer. “There is so much possibility here,” she said. “If you start at the low end of the totem pole, you can advance if you want to. Personally, the way I feel, it’s a great place and also a great and wonderful place to work.” Her strong work ethic is evident. “Sometimes it might seem a little rough,” Bumphus said. “You might even get your eyes right teary because you feel that it has been too rough. But it only makes you into what you are.” After raising five children of their own, she and her husband, James, adopted a 6-year-old girl and 3-year-old boy. They also have eight grandchildren. Bumphus now works 25 hours a week at the pavilion cafeteria. Her husband drives her to work from their home in Shively and picks her up in the evening. Outside of work she stays busy with her adopted children, now 19 and 16, and her church, where she sings in the choir. Despite some arthritis in her knees, she never thinks about retiring.
–Cheryl Lockhart
Fannie Bumphus, right, visits with Margie Reed, a customer at the pavilion cafeteria. When Bumphus started working for Norton Healthcare in 1960, she earned 75 cents an hour.
Photo by Nick Bonura
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FOUNDATION News
‘Just for Kids’ Radiothon Text to help kids at Kosair Children’s Hospital Send the text message “forkids” to 85944 to make a one-time donation of $5 to benefit Kosair Children’s Hospital. The donation will be added to your cellular phone bill or deducted from your prepaid balance. Messaging and data rates may apply. All charges are billed by and payable to your cellular service provider. Service is available from most carriers. Donations are collected by the Mobile Giving Foundation and subject to the terms found at www.mobilegiving.org. Upcoming events March 25 • Runway for the Roses, 6:30 p.m., Churchill Downs Millionaires Row. Get ready for Oaks and Derby by attending this pre-Derby fashion show to benefit Kosair Children’s Hospital. This event features Dillard’s spring collection and includes opportunities to shop for race day hats, shoes, accessories and attire. For details and reservations, call 629-KIDS. April 15 • Derby Divas, fourth annual event, 6:30 to 9 p.m. Rodes for Him and for Her, 4938 Brownsboro Road. Mark your calendar for an evening of fun to benefit the Norton Breast Health Program. Details to come in March.
Photo by Jamie Rhodes
Ben Davis and Kelly K of the WDJX morning show interview former Kosair Children’s Hospital patient Coral Ehret, 3, and her mother, Misty, during the “Just for Kids” Radiothon held Feb 4 to 6.
Family Allergy & Asthma supports Kosair Children’s Hospital The Children’s Hospital Foundation has received a gift of $152,000 from Family Allergy & Asthma to benefit Kosair Children’s Hospital. This contribution is in addition to $38,000 in past support, which helps children from throughout the region who come to Kosair Children’s Hospital for specialized care. Partnership inspires children, adults to be great Alltech, a global animal health company, along with Kosair Children’s Hospital and the Muhammad Ali Center announced a joint fundraising effort to inspire children and adults to be as great as they can be. You can participate by recycling your cell phone. Simply bring your old cell phone to the Norton Healthcare Foundation office in Medical Towers South or mail it to: Alltech, 3031 Catnip Hill Pike, Nicholasville, KY 40356
ews
A Publication of Norton Healthcare Marketing and Communications Department EDITOR: Cheryl Lockhart DESIGNER: Kevin Bayless COPY EDITORS: Jen Reynolds, Tammy Warren P.O. Box 35070 Louisville, KY 40232-5070 502.629.8070 Phone 502.629.2688 Fax [email protected] ©2010 Norton Healthcare
M o d e r n H e a l t h c a re ’s Best Places to Work in Healthcare 2009 B e st P l a ce s to Wo r k in Kentucky – five consecutive years
A publication of Norton Healthcare
Social media part of communications mix, p. 4
Dr. Jesse Wright leaves post, p. 8
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Work begins on new downtown radiation center
Norton Cancer Institute officials broke ground on a new downtown radiation center Jan. 14. The center will be built on a 1.1-acre site at 676 S. Floyd St. and will feature some of the most sophisticated technologies available anywhere in the world to treat adult and pediatric cancers and tumors. “Our new center will bring together comprehensive, personalized cancer services in one location for the convenience of our patients and their families,” said Robert N. Shaw, president, Norton Cancer Institute. “Most important, each patient will have an improved chance of living a better, longer life after a cancer diagnosis.” The 65,000-square-foot, three-story facility will feature a first-floor radiation center, second-floor multidisciplinary specialty centers and a third floor for future growth of cancer-related services. The radiation center will offer faster, more precise, more powerful radiation therapy to treat deep-seated tumors more effectively while sparing surrounding healthy tissue. The center’s new powerful Varian linear accelerator will incorporate the Novalis Tx® Stereotactic Radiosurgery System. Services will be directed by Aaron Spalding, M.D., Ph.D., a fellowship-trained radiation oncologist who treats adults and children and was trained at St. Jude Children’s Research Hospital before joining Norton Cancer Institute. “Sophisticated radiation therapy services are a vital tool in the fight against cancer,” Dr. Spalding said. “Our ability to bring this leading-edge technology to Norton Healthcare’s downtown campus will have a life-changing impact for adult and pediatric patients and their families. It complements the existing sophisticated radiation therapy services currently available on the Norton Suburban Hospital campus.” The center will bring together regional experts in neuro-oncology, neurosurgery, orthopaedic oncology, radiation oncology and behavioral oncology. In addition to medical and radiation treatment, the center will house cancer research, such as patient clinical trials, and education services. It is scheduled to open around July 2011.
–Misty Cruse
Center treats headache pain, p. 5
Cashier loves “people” part of job, p. 11
Bob Shaw (left) and Aaron Spalding, M.D., Ph.D., at the groundbreaking for the radiation center.
Photo by Jamie Rhodes
Get a heart disease risk assessment
Many Americans may not realize heart disease is the leading cause of death among women. Norton Women’s Heart Center is taking steps to educate Norton Healthcare’s female employees about heart disease by offering them a discounted rate on valuable heart disease risk assessments. Heart disease risk assessments include: • Total lipid profile • Glucose check • Blood pressure check • Body fat analysis • Body mass index • Ankle brachial index During the evaluation, employees will receive assessment results along with information about other signs and risk factors for heart disease. Each assessment includes a counseling session with a cardiovascular nurse to allow for open and honest two-way communication of health concerns and recommended lifestyle changes to reduce risk. Nurses also will schedule appointments with a cardiologist if desired. The special employee rate of $30 (normally $40) is effective through March 31; hs-CRP testing, a predictor for heart disease risk, also is available for an additional $10. Call 629-1234 to schedule a heart disease risk assessment.
–Misty Cruse
NEWS Briefs
Douglas A. Winkelhake, president and administrator of Norton Brownsboro Hospital, has been selected as one of Modern Healthcare magazine’s 12 “Up & Comers” for 2009, honoring him as a rising star in health care management. He was selected from 139 applicants for the competition that recognizes executives age 40 and younger. An article submitted by Lynnie Meyer, MSN, R.N., executive director, and Todd Schmiedeler, associate vice president of philanthropy, Norton Healthcare Foundation, was selected for publication in the spring 2010 AHP Journal, published by the Association for Healthcare Philanthropy. Titled “Norton Healthcare: Donor-centered gift planning,” the article covers planned giving and Wade Mountz Heritage Society initiatives.
The Norton Healthcare Foundation School of Cardiovascular Technology has been reaccredited by the Joint Review Committee on Education in Cardiovascular Technology, with a concentration certificate awarded in noninvasive cardiology. The peer review recognizes the program’s substantial compliance with nationally established accreditation standards. Norton Audubon Hospital Vascular Access Center received accreditation from the American Society of Diagnostic and Interventional Nephrology. Peter H. Wayne III, M.D., interventional radiology, medical director of the center, and Qasim Choudry, M.D., interventional nephrology, were certified in 2008 and 2009, respectively. The Cancer Care and Renal Center at Kosair Children’s Hospital has received a three-year accreditation with commendation from the American College of Surgeons’ Commission on Cancer. The program has been accredited since 1959 – longer than any cancer program in the country. A study conducted by Kosair Children’s Hospital and University of Louisville linking bruising patterns to child abuse was published in the journal Pediatrics in December 2009. The research team for the study included Kosair Children’s Hospital staff Sandra Herr, M.D., medical director, Emergency Department; Justine O’Flynn, R.N., and Sara Aldridge, ARNP, “Just for Kids” Critical Care Center. Aaron Spalding, M.D., Ph.D., has been appointed to the Young Investigators Committee for the Children’s Oncology Group, the nation’s foremost clinical trial organization for pediatric cancer.
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Holiday food drive surpasses goal
Norton Healthcare employees helped provide countless holiday meals to community members in December by donating 7,336 pounds of food during the organization’s second year to partner with the Dare to Care Food Bank. This was 61 percent more food than employees donated in 2008. “When the program started, the facility Service Excellence teams were just trying to offset some of the need caused by the economy’s downturn,” said Chuck Patyk, system manager, Service Excellence. “Dare to Care explained the food push really drops after Thanksgiving when the toy drives begin, so we chose the time between Thanksgiving and Christmas to contribute.” Hoping to surpass the previous year’s 4,500 pounds of food collected, organizers set a goal of 6,000 pounds for the 2009 drive. Employees and members of the community dropped off their donations at Dare to Care collection boxes at 30 Norton Healthcare locations, including many of the physicians’ offices. Recipients of Dare to Care food include the working poor and older residents of 13 counties in Kentucky and Southern Indiana; 50 percent of recipients are families with children. “In a time when the economy is down, it really shows the compassion and caring of Norton Healthcare employees,” Patyk said. “Not only did we meet the goal, we surpassed it!” Planning has begun for a 2010 Dare to Care food drive. For more information, call Patyk at 629-8438.
–Misty Cruse
Photo by Jamie Rhodes
Chuck Patyk delivers donated food items to the Dare to Care Food Bank.
Combined Giving Campaign exceeds $1 million
Thanks to the commitment and generosity of Norton Healthcare employees, donations to the 2009 Combined Giving Campaign topped the $1 million mark for the first time in the campaign’s history. Employee donations totaled $1,018,779. “Our organization has a long history of giving time, resources and service to our community,” said Russell F . Cox, executive vice president and chief operating officer. “Demonstrating stewardship of resources is one of our organizational values, and stewardship is one of our Pillars of Excellence, which help provide the framework for all we do. Donating to the campaign is an example of employees living these values.” Through the annual Combined Giving Campaign, employees help support the WHAS Crusade for Children, Metro United Way, Fund for the Arts, Children’s Hospital Foundation, Norton Healthcare Foundation and Kosair Charities.
–Misty Cruse
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Norton Healthcare ‘friends’ social media
With a recent report finding 60 percent of Americans use the Internet to access health and wellness information, the decision for Norton Healthcare to join popular social media outlets like Facebook, Twitter and YouTube was an easy one. “In early 2009 we started evaluating emerging online communication tools available with the goal of creating an open stream of communication for patients and employees,” said Gabe Riggs, eBusiness marketing coordinator. Norton Healthcare and Kosair Children’s Hospital now have Facebook fan pages that disseminate information about relevant health issues, regional and national health news, and events happening on the campuses. The Children’s Hospital Foundation has a Facebook cause page, where donations can be made and people can read amazing stories patients and others post. And there are group pages for such topics as cancer survivors, weight management and women’s health. “Recently, these pages proved to be a useful outlet for getting the word out about flu vaccine information,” Riggs said. “We need to bring the message to our patients and employees rather than expecting them to come to us.” Twitter users can follow Norton Healthcare and Kosair Children’s Hospital as well to read posts about popular health topics and trends, events and available health tools. “Research has shown that medical information is the fourth most clicked topic on Twitter, and we wanted to be a part of that,” Riggs said. “Twitter gives us the opportunity to post relevant, topical information. Our messages are intended to be about topics we all can find interesting and useful in our daily lives. We also have some fun things planned for 2010 in these arenas.” Norton Healthcare also uses YouTube, iTunes podcasts, Vimeo, Ning and CaringBridge to communicate and improve experiences for patients and employees, all under careful monitoring for appropriate use. “These sites and tools are continuously monitored and administered by representatives from several departments across the system,” Riggs said. “From strategizing to stewardship to daily operations, these individuals ensure accountability and appropriate use of these new tools.” To follow Norton Healthcare on any of these social media platforms, visit NortonHealthcare.com/socialmedia.
–Jennifer Reynolds Gabe Riggs is administrator of the Norton Healthcare Facebook page.
Photo by Jamie Rhodes
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February 2010
COURSE of the Month
How to Deal with Difficult People This course focuses on improving one’s ability to deal with people perceived to be difficult, communicating effectively in difficult situations and understanding how perceptions impact how people react to various situations. Attendees learn to identify groups or persons they find difficult to deal with, identify strengths and weaknesses of various reactions to conflict and ways to effectively communicate with difficult people to improve job performance. The course will be offered Tuesday, March 23, from 8:30 a.m. to noon, at 224 E. Broadway, Suite 115, Classroom 3. To register for this class or other courses, go to Nsider and click on “Learning.” For more information, call Norton University at 629-7349 or e-mail [email protected].
Headache & Concussion Center opens
Norton Neuroscience Institute opened the region’s first Headache & Concussion Center at Norton Suburban Hospital in December under the direction of Tad Seifert, M.D. Dr. Seifert is the only fellowship-trained headache neurologist in Kentucky. After finishing his neurology residency, Dr. Seifert completed a fellowship at Houston Headache Clinic in Texas, one of the country’s premier centers for headache treatment. Dr. Seifert’s expertise can help patients receive appropriate diagnoses of specific types of headaches and concussions. He offers treatment for: • Migraine headaches • Chronic daily headaches • Cluster headaches • Analgesic rebound headaches • Cervicogenic headaches • Menstrual-associated headaches • Tension headaches • Post-concussive/post-traumatic headaches • Sports-related concussions • Trigeminal neuralgia • Occipital neuralgia “There is a great need in this region for specialized care in the areas of headache and concussion pain,” said Gregg Davis, system vice president, Ortho/Neuro/Spine.
Photo by Nick Bonura
“The center is dedicated to helping individuals who suffer from headache pain that is not relieved by over-thecounter medications.” The Headache & Concussion Center offers medication management and outpatient treatments for chronic headache and concussion pain, including infusion therapy; physical, psychological and behavioral therapies; nutritional counseling; Botox and trigger point injections; and occipital nerve blocks. For more information, call the Headache & Concussion Center at 899-6782.
–Misty Cruse
Tad Seifert, M.D., meets with Allison Dempsey, a lay health navigator with Norton Cancer Institute, at the Headache & Concussion Center.
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Fund raises awareness about aneurysms
After the sudden death of longtime Louisville television reporter Chuck Olmstead from a ruptured brain aneurysm in March 2009, his widow, Candy Olmstead, decided to take action to increase awareness and help save lives. Working through the Norton Healthcare Foundation, she established the Chuck Olmstead Memorial Fund to support education, prevention and screening efforts for brain illnesses such as aneurysms, stroke and brain tumors. “Since Chuck’s passing, I have been overwhelmed with an outpouring of support and kindness from this community,” Olmstead said. “I also have had countless conversations with people who, like Chuck, are hesitant to go to the doctor or hospital either because they fear it or because other things in life simply seem to take priority.” Olmstead is working with the neurosurgeons of Norton Neuroscience Institute to develop screening and education programs. She hopes to raise $2.4 million for the creation of a mobile brain-screening unit to use in outreach efforts. In the meantime, she has worked with Norton Neuroscience Institute physicians to create mini-vignettes featuring Norton Neuroscience Institute patients whose lives were saved by early detection of brain illnesses. Several fundraising and screening events are scheduled for March, including special collections at various churches on March 6 and 7, the Chuck Olmstead Memorial Fund 5K Walk/Run at St. Leonard Catholic Church on March 13, and a free stroke and aneurysm screening expo at Oxmoor Center on March 27 and 28. Visit ChuckOlmsteadFund.com for additional details.
Photo by Nick Bonura
From left, neurosurgeons Tom L. Yao, M.D., and Christopher B. Shields, M.D., president of Norton Neuroscience Institute, discuss the causes of aneurysms with Candy Olmstead.
You make us remarkable, Kenyatta Jones!
From time to time Norton News features employees’ “Remarkable Moments.” This month’s issue features Kenyatta Jones, a patient care associate at Norton Brownsboro Hospital. Jones’ primary job is to assist nurses and make sure patients have what they need during their stay in the hospital. Almost daily she’s reminded that patient care is more than providing medical treatment. It’s also delivering a patient’s favorite specialty coffee and understanding that the little things make a big difference. To see Jones’ complete story, visit NortonHealthcare.com/ remarkablemoments.
Become a mystery shopper!
If you or a member of your family visit any Norton Healthcare facility as a patient, be sure to complete a “Ned’s Insider Feedback” form about the experience. Go to Nsider, click on “Applications,” select “Ned’s Insider Feedback,” then complete and submit the form. The first time you provide feedback, you will receive a “Ned” keychain.
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Online center answers billing questions
NortonHealthcare.com has a new patient-friendly online Billing Information Center for patients to securely submit general and specific questions about their hospital bills; make changes to their mailing address and insurance information; and request an itemized bill or hospital account balance. “Patients have been asking for this capability, and we are excited to be able to offer it,” said Audrey Beeson, director of patient accounting, Patient Financial Services. “We’ve had a great response so far and will be able to expand the area as future needs arise.” To ensure privacy and security, submitted questions are encrypted and sent directly to Patient Financial Services. Once questions are received, patients are contacted with answers by mail or phone, depending on the complexity of the question. “We realize that hospital bills can be confusing, and we want to provide another way for patients to find answers to their questions,” said Natalie Cashon, manager, eBusiness. The Billing Information Center went live on Jan. 6. For more information, contact Natalie Cashon at 629-8676 or visit NortonHealthcare.com/hospitalbilling.
–Misty Cruse
Mother, daughter earn master’s degrees
Debbie Hall, R.N., and her daughter, Kristin Pickerell, R.N., share the same passion for health care. Hall began working at Norton Audubon Hospital as a surgical services educator more than six years ago and worked her way up to director of the department. Pickerell is a nurse manager in the neurology intensive care unit at Norton Hospital, where she’s worked since 2003. In January 2007, Pickerell enrolled in the Master of Science in nursing program at Bellarmine University and convinced her mother to do the same. The nursing administration master’s program prepares professional nurses to function in management positions in a variety of health care settings. Students focus on financial and economic aspects of health care, human resource management and organizational leadership. Selected clinical, administrative and research experiences provide students with the opportunity to function as nurse administrators. “I knew that completing my master’s degree would open more doors,” Pickerell said. “Being able to do it with my mother definitely made it more fun. We rode together, sat together and even worked on projects together.” Throughout their nearly three years together at Bellarmine University, this mother and daughter were able to attend all of the same classes. “The best part of going back to school was going with my daughter,” Hall said. “Most mothers don’t have the opportunity, so I feel lucky that I did. On top of that, we made great study partners!” Both Hall and Pickerell graduated from Bellarmine University in December 2009. “It was really a bonding experience for us,” Pickerell said. “I wouldn’t have wanted to do it any other way!”
From left, Kristin Pickerell, R.N., and Debbie Hall, R.N. –Emily Lekites
Photo by Nick Bonura
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Psychiatric pioneer leaves longtime post
After serving as medical director of Norton Psychiatric Center since 1983, Jesse Wright, M.D., has stepped down from that post. But don’t get the idea he’s retiring. This practicing psychiatrist, writer and lecturer is busier than ever. Dr. Wright is continuing in his role as a professor and vice chair of the Department of Psychiatry and Behavioral Sciences at the University of Louisville. He has taken on the role of director of the Depression Center at U of L, and he is in the process of writing his eighth book. Dr. Wright recently reflected on the many changes in the field of psychiatry since he began practicing in 1975. “Tremendous advances have been made in understanding mental illnesses,” he said. “We have all kinds of new treatments that offer advances over what we had 30 years ago and a much broader palate of drugs to treat mental illness. “When people come to me now with depression or anxiety or even a psychotic illness, I’m very optimistic that we can do a whole lot to help them.” A pioneer in the field of cognitive-behavior therapy (CBT), Dr. Wright was instrumental in developing the first computer program used to treat people with depression. Another of his accomplishments was the implementation of CBT for inpatients at Norton Psychiatric Center. Inpatients previously were thought to be too seriously ill to benefit from the therapy. “I feel good about all the things we were able to do to treat Norton Healthcare’s patients,” Dr. Wright said. “I have enjoyed working with the really inspired group of nurses, social workers and other mental health professionals throughout the Norton Healthcare system. It takes a special person to reach out to someone who’s been traumatized and to see that person as a human being with great potential. I could tell thousands of stories about the difference these caring employees have made to the outcomes for people who were in really desperate shape.” The Rev. Dr. William J. Schultz, who has served on the Norton Psychiatric Clinic Council for many years, was sad to see Dr. Wright step down. “He has been an excellent leader in the field of psychiatry,” Schultz said. “He has a brilliant mind and excellent communication skills. He’s able to break it down and make it understandable for a lay person like myself.” Dr. Wright received his medical degree from Jefferson Medical College in Philadelphia. Becoming a psychiatrist was not in his original plan, but he became fascinated by the field. “There seemed to be so much to be done, so many unanswered questions, so many people suffering,” he said. Dr. Wright considers his career a “gratifying and rich experience.” He is proud that his son and daughter both became physicians. He and his wife, Susanne, also have twin 9-year-old granddaughters and a 6-month-old grandson who is his namesake.
–Cheryl Lockhart
Jesse Wright, M.D., has written several psychiatry books, including some that have been translated into other languages.
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Photo by Nick Bonura
DXP Imaging joins Norton Healthcare
Norton Healthcare has acquired DXP Imaging – Watterson, a free-standing diagnostic center at 3430 Newburg Road. The center opened for business Jan. 4 under the new name, Norton Diagnostic Center – DXP Imaging. The facility is a full-service, 7,825-square-foot outpatient diagnostic imaging center featuring MRI, CT, digital mammography, bone density, nuclear medicine and X-ray equipment. It handles about 7,500 procedures annually and employs nine staff members, who now are Norton Healthcare employees. In March 2009 Norton Healthcare entered into a new long-term service agreement with DXP Imaging, one of Louisville’s premier radiology groups. Acquisition of the diagnostic center is the next step in that agreement and a positive development for the community. “I am pleased that Norton Healthcare now is in a position to offer easy access to comprehensive diagnostic services in southern Jefferson County,” said Bill Ritchie, vice president, Outpatient Services. “I am confident that the technologists and staff at Norton Diagnostic Center – DXP Imaging will continue to provide the high-quality, compassionate care and service that is the foundation of their stellar reputation.” Norton Diagnostic Center – DXP Imaging is open from 8 a.m. to 6 p.m. Monday through Friday, and 8 a.m. to 1 p.m. every other Saturday. The phone number is 357-9729.
Photo by Jamie Rhodes
Norton Healthcare’s newest diagnostic center serves patients in southern Jefferson County.
LIVING the Service Basics
Respectful communication: I communicate with courtesy, clarity and respect. Universal Key Messages were created for Norton Healthcare employees to use during interactions with customers and families. Introducing yourself is an important part of every communication with customers. It shows respect and sets the stage for the rest of their experience. • Always say “please” and “thank you.” • Use appropriate language, easily understood by the customer. • Answer calls quickly and cheerfully, using good phone manners. • Listen carefully, so you can respond appropriately the first time. Comments from recent customer surveys “Everyone treated me with respect and kindness. The level of care I received was terrific!” “I have never had such a great experience. Everyone from start to finish treated me with concern and respect.”
–Chuck Patyk
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Nurse stops pre-diabetes with help from YMCA
Deborah Jo Wente, R.N., mother/baby unit, Norton Suburban Hospital, was told by her physician that she had prediabetes, defined as blood glucose levels that are higher than normal but not yet considered diabetes. Staff in the N Good Health Department and Norton Diabetes Education Services suggested Wente consider participating in a YMCA diabetes prevention program being piloted in Louisville. The class met for one hour each week for 16 weeks. “It wasn’t a typical diet or weight loss program,” Wente said. Photo by Nick Bonura “I had a personal trainer, Barbara Debbie Jo Wente, right, receives Millhollan, who helped me create instruction from personal trainer Barbara Millhollan at the YMCA’s an exercise regimen with weight Northeast Family Branch. lifting and treadmill use to build my strength and endurance.” The trainer also provided healthy recipes and encouraged participants to keep a daily food journal. “I ate 1,500 calories a day and kept a log of everything I ate,” Wente said. “I also worked my way up to weight training two or three times a week and a 45-minute cardio workout on the treadmill and elliptical six days a week.” Wente learned to make healthier food choices, such as eliminating fried foods, eating more fruits and vegetables, switching to skim milk and drinking more water. “I started the program thinking that it probably wouldn’t work, because nothing else has,” Wente said. “Now my resting heart rate has dropped from 80 to 67, I have lost nearly 42 pounds, and I no longer have any blood sugar problems.” Wente also has become a role model for her two college-age daughters, who are more active and making healthier food choices following Wente’s success. “I’ve noticed they are more than willing to reach for a yogurt instead of a candy bar,” Wente said. The YMCA is receiving funding from the Centers for Disease Control and Prevention for the pilot and anticipates expanding the program to more cities starting this year.
–Tammy Warren
N Good Health
Studies suggest that 90 percent of heart disease risk factors can be controlled by modifying your lifestyle. Take control of your health and reduce your risk of heart disease with these tips: Eat healthy. Eat no more than six ounces of meat, fish and poultry each day. Fill your plate with healthy vegetables and fruits. Avoid processed and convenience foods. Most are loaded with fat, salt and sugar. Choose skim or 1 percent milk and nonfat or low-fat yogurt and cheeses. Know your numbers. Keep your weight/body mass index, cholesterol, blood pressure and glucose in the appropriate ranges. Be active. All activity helps to reduce the risk of cardiovascular disease and obesity. Exercise helps to decrease stress, body fat and blood pressure while increasing flexibility, strength, cardiovascular fitness, bone strength and self-esteem.
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Fannie Bumphus: 50 years on the job
Chances are, if you go to the Norton Healthcare Pavilion cafeteria between 2:30 and 7:30 p.m., or if you visited the Norton Hospital cafeteria before 2005, you’ve been helped by cashier Fannie Bumphus. A charming woman who declines to reveal her age, Bumphus began her career with Norton Healthcare on Feb. 20, 1960, working in the coffee shop at the old Children’s Hospital. Bumphus recently recalled a humorous event from her first days on the job 50 years ago. “The lady who was training me told me to fix an egg salad sandwich, and I fixed a potato salad sandwich by mistake,” she said, laughing. “It was comical. The customer said it tasted pretty good.” A native of Athens, Ala., Bumphus moved to Louisville after graduating from high school. She took some business courses at Jefferson County Community and Technical College while working, but she found her heart was not in the college curriculum. “Business to me was all machines,” she said. “I like working with people, and I seem to get along with people really well.” After the coffee shop closed, Bumphus went to work half-time in the hospital’s formula room preparing baby bottles and half-time as a cashier in the hospital cafeteria. She then transferred to the Norton Hospital cafeteria, where she worked as a cashier for many years. “I’ve enjoyed working with all the people,” Bumphus said. “We grew to be such a family with our doctors and nurses and other employees. I just like working with the family. If I had to do it again, I would.” A loyal employee, she believes Norton Healthcare has much to offer. “There is so much possibility here,” she said. “If you start at the low end of the totem pole, you can advance if you want to. Personally, the way I feel, it’s a great place and also a great and wonderful place to work.” Her strong work ethic is evident. “Sometimes it might seem a little rough,” Bumphus said. “You might even get your eyes right teary because you feel that it has been too rough. But it only makes you into what you are.” After raising five children of their own, she and her husband, James, adopted a 6-year-old girl and 3-year-old boy. They also have eight grandchildren. Bumphus now works 25 hours a week at the pavilion cafeteria. Her husband drives her to work from their home in Shively and picks her up in the evening. Outside of work she stays busy with her adopted children, now 19 and 16, and her church, where she sings in the choir. Despite some arthritis in her knees, she never thinks about retiring.
–Cheryl Lockhart
Fannie Bumphus, right, visits with Margie Reed, a customer at the pavilion cafeteria. When Bumphus started working for Norton Healthcare in 1960, she earned 75 cents an hour.
Photo by Nick Bonura
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FOUNDATION News
‘Just for Kids’ Radiothon Text to help kids at Kosair Children’s Hospital Send the text message “forkids” to 85944 to make a one-time donation of $5 to benefit Kosair Children’s Hospital. The donation will be added to your cellular phone bill or deducted from your prepaid balance. Messaging and data rates may apply. All charges are billed by and payable to your cellular service provider. Service is available from most carriers. Donations are collected by the Mobile Giving Foundation and subject to the terms found at www.mobilegiving.org. Upcoming events March 25 • Runway for the Roses, 6:30 p.m., Churchill Downs Millionaires Row. Get ready for Oaks and Derby by attending this pre-Derby fashion show to benefit Kosair Children’s Hospital. This event features Dillard’s spring collection and includes opportunities to shop for race day hats, shoes, accessories and attire. For details and reservations, call 629-KIDS. April 15 • Derby Divas, fourth annual event, 6:30 to 9 p.m. Rodes for Him and for Her, 4938 Brownsboro Road. Mark your calendar for an evening of fun to benefit the Norton Breast Health Program. Details to come in March.
Photo by Jamie Rhodes
Ben Davis and Kelly K of the WDJX morning show interview former Kosair Children’s Hospital patient Coral Ehret, 3, and her mother, Misty, during the “Just for Kids” Radiothon held Feb 4 to 6.
Family Allergy & Asthma supports Kosair Children’s Hospital The Children’s Hospital Foundation has received a gift of $152,000 from Family Allergy & Asthma to benefit Kosair Children’s Hospital. This contribution is in addition to $38,000 in past support, which helps children from throughout the region who come to Kosair Children’s Hospital for specialized care. Partnership inspires children, adults to be great Alltech, a global animal health company, along with Kosair Children’s Hospital and the Muhammad Ali Center announced a joint fundraising effort to inspire children and adults to be as great as they can be. You can participate by recycling your cell phone. Simply bring your old cell phone to the Norton Healthcare Foundation office in Medical Towers South or mail it to: Alltech, 3031 Catnip Hill Pike, Nicholasville, KY 40356
ews
A Publication of Norton Healthcare Marketing and Communications Department EDITOR: Cheryl Lockhart DESIGNER: Kevin Bayless COPY EDITORS: Jen Reynolds, Tammy Warren P.O. Box 35070 Louisville, KY 40232-5070 502.629.8070 Phone 502.629.2688 Fax [email protected] ©2010 Norton Healthcare
M o d e r n H e a l t h c a re ’s Best Places to Work in Healthcare 2009 B e st P l a ce s to Wo r k in Kentucky – five consecutive years
