Professional Covert Surveillance & Investigation

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For Industrial & Commercial Security ProfessionalsCourse Facilitator: Adrian Francis, Director of Training, Australian School of Security & Investigation** Public session & In-house training available **For more information, please contact [email protected]

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360

international

&

Advanced Certificate in

PROFESSIONAL
COVERT
SURVEILLANCE &
INVESTIGATION
for Industrial & Commercial
Security Professionals

2 - 6 DECEMBER 2013
THE RITZ-CARLTON
KUALA LUMPUR
MALAYSIA

SAFETY SERIES

r staff,
“We train you em”
not teach th

COURSE OVERVIEW
The Professional Covert Surveillance & Investigation course will develop a participant’s
proficiency in investigation methodologies including the investigation of thefts, assaults,
domestic disputes, motor vehicle accidents (MVAs), threats, terrorism and more serious
crimes. Leadership, teamwork and people skills are also an important part of the training.

YOUR INTERNATIONAL
COURSE FACILITATOR
Adrian Francis
Dip.Sec.Man.,Grad.Cert.Man.,Dip.Gov.Inv.

This challenging and informative course has been specifically designed for those persons
working in an industrial & business Security environment where receiving and
interpreting correct information and maintaining clear communications is vital to the
safety and security of their company and infrastructure.
This hands-on course takes a practical approach towards investigative services and takes
the investigation from the initial receipt of complaint up to the presentation of a brief of
evidence.

This course will be delivered as 2 days classroom & 3 days practical exercise
Delegates will be required to:
« Attend various locations around Kuala Lumpur to gather information where clear

thinking and good team work is vital to achieving the objective.
« Learn how to interpret situations and ensure that all relevant information is

Director of Training/
Chief Instructor
Australian School of
Security & Investigations
Adrian Francis has a long career in law enforcement,
investigations and security operations & intelligence.
Extensive experience in the Emergency Command
Centre, specialist covert intelligence gathering
operations coupled with over 25 years experience as a
senior criminal and corporate investigator has given
Adrian the background knowledge and hands-on
experience to ensure that Delegates receive only the
most up-to-date and professional training available.

gathered and assessed before important decisions are made.
« Practise the correct and most efficient way to conduct an investigation will allow

investigators to identify any deficiencies in current procedures and will result your
company gaining an enviable reputation as a leader in investigation practices.

“It is wiser to find out than to suppose.”
- Mark Twain 1835 - 1910
Whilst most companies use theory based training, the 360 International & Australian
School of Security and Investigations uses true to life training scenarios that require course
participants to make decisions under difficult and stressful conditions whilst under the
guidance of our professional and experienced instructors.
All our security & investigation courses are developed and taught in line with Australian
national competencies. For training outside Australia, those competency standards are still
maintained but additional material is incorporated into the courses to allow for local
conditions and regulatory requirements. This is essential as it makes the course more
relevant to the participants. It also initially requires interaction and consultancy between
the trainer and key participants in the training program.

PROFILE








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Latest TESTIMONIALS
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‘Adrian Francis is one of the greatest professional men I have ever met in my job field. With
this course he cleared some hidden ideas I missed. I wish to meet him again and again’

5

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‘This is the first training class where I felt all training material was delivered successfully
through many practical exercises.’

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‘This is one of the best Dispatcher Course I’ve ever attended’
- Bader AlYateem, Fire Officer, KNPC

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‘I would like to extend my appreciation to Mr Adrian Francis with his excellent co-operation
and helpful and he keep me interested to learn more and new information which I hope
will reflect in my job’

360 International Group, Level 8, Pavilion KL, 168 Jalan Bukit Bintang, 55100 Kuala Lumpur, Malaysia.

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Consultant for government and private sector on
investigator training and development
New South Wales Police Rescue Squad Course
Drug Enforcement Agency Crime Scene Investigators
Australian Federal Police Surveillance Detective
Advanced Certificate in Criminal Investigations
Arson Investigators Certificate
Advanced Diploma in Risk Management Certificate IV in
Government (Fraud Control & Investigations)
Over 25 years experience as an Investigator in both law
enforcement and general investigation environment.
Head of Emergency Dispatch Unit in the Australian
Federal Police.
Accredited trainer and Director of Registered Training
Organization with strong background in investigator
training and risk management.
Key skills in technical based investigations, evidentiary,
identification, evaluation, deployment of restricted
surveillance and security equipment including GPS and
RF tracking equipment and other related equipments.
Consultant for corporate clients for risk management,
security procedures, surveillance, investigation
techniques local and international.
Extensive knowledge and experience in investigation of
crime and serious corruption in the Government &
Organizations.
Promote, contribute and instruct in safe working
practices (OH&S)
Check and evaluate all briefs of evidence where
specialist investigative services are involved.

www.360i-group.com

1

Advanced Certificate in

PROFESSIONAL COVERT
SURVEILLANCE & INVESTIGATION
COURSE CONTENT
ALL SESSIONS WILL BE THEORY AND PRACTICAL BASED

DAY1 INVESTIGATIVE PRINCIPLES
Working effectively as an Investigator






What are the roles and responsibilities of an investigator
How to comply with legal and procedural requirements
How to identify opportunities for professional development and training
How to maintain a professional approach in carrying out investigations
How to review investigation techniques to identify opportunities for further
improvement
• Ethics and Honesty - How to apply
• How the dispatchers’ radio equipment works and the layout of radio panels

Understanding different types of investigations
• Traffic Accidents, Assaults and Disputes, Theft, Fraud and Dishonesty, Prohibited
Substances Abuse, Industrial Accidents, Serious Crime

Interview And Interrogation Preparation












Distinction Between an Interview and Interrogation
Proper Room Environment
Factors Affecting a Subjects Behaviour
Behaviour Symptom Analysis
Evaluating Attitudes
Evaluating Nonverbal Behaviour
Evaluating Verbal Behaviour
Evaluating Paralinguistic Behaviour
The Baiting Technique
Analyzing Factual Information Prior to the Interview
Asking Behaviour Provoking Questions

Identify the method of how you will conduct an investigation








How to commence an Investigation
Gathering Required Resources
Gathering correct information
How to assess the information you are given.
Risk assessing Information
Determining an investigations Budget
Preparing Interview Plans

LOCATIONS
The course requires delegates to attend various
locations in an around Kuala Lumpur, Malaysia
where the course is being conducted, in order to
gather information. Operations will occur both
during the day and the evening.

WHY THIS EVENT
This training is specifically designed to show how
an investigation should be conducted from the
first report being received until the final
preparation of the report of evidence which will
either go to Senior Management for action or in
more serious matters, to the Police.
You will explore some new management
strategies in the security & investigation
environment and be able emphasize on the
importance in communication and teamwork.The
training is both practical and realistic and is
relevant to your working environment.
This course is designed and delivered for any
industry where there is a potential risk to their
employees or infrastructure from internal &
external threats.
Some areas could include:
• Plants, Refinery, Chemical Storage, Power
Station – Bombing, Leakage, Explosion,
others Railways, underground rails, Airports,
Ports - Accident with numerous people
• Water Authorities, Government Building –
Contamination of Water Supply, Threat to
water supply, Terrorism, Major Incident,
Collapse, and more.

Security and preserving the scene of an Investigation
• Preserving evidence
• Recording evidence
• Chain of custody of evidence

DAY2 INVESTIGATIVE REPORTING
Gather information by factual investigation







How to gather information both spoken or written from witnesses and victims
Understanding Interview techniques
Plan and carry out effective interviews and take statements and reports
Assessing Body Language
Organise and assess the quality of the information you have gathered
Present reports and any recommendations to Supervisors in a clear format

Completing an investigative report





How to organise and assess gathered Information, data and attachments
and place in a time of event order.
How to write effective and informative reports.
How to prepare and present a full report on an investigation

Prepare and present evidence in court





How to prepare and present information which may be used in a court as
evidence
Correct storage of evidence and ensuring the safekeeping of documentation
Liaising with Police and Court Officials

360 International Group, Level 8, Pavilion KL, 168 Jalan Bukit Bintang, 55100 Kuala Lumpur, Malaysia.

COVERAGE













Roles & Responsibilities
Investigation Techniques
Risk & Vulnerability Assessments
Recording evidence
Interviewing techniques
Investigative reports
Presenting evidence
Surveillance Operations
Communications Systems
Safety at the Workplace
Training requirements
Administrative Procedures
www.360i-group.com

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Advanced Certificate in

PROFESSIONAL COVERT
SURVEILLANCE & INVESTIGATION
COURSE CONTENT
ALL SESSIONS WILL BE PRACTICAL BASED

DAY3 MANAGING YOUR ENVIRONMENT
Briefing & Planning
Delegates will be divided in to small manageable teams and will be provided with a
briefing in regards toa security threat against a fictitious company that they represent.
The threat requires the teams to work both separately and together to plan a strategy
by conducting inquiries through using the internet, phones and other medium to
gather further information in relation to the threat which will lead them to attending
various locations. At these locations they may be required to:
• Speak with Informants
• Take Photographs
• Conduct surveys
• Interview Witnesses
• Record and Gather Evidence
• Gather Intelligence by Covert Means

WHO SHOULD ATTEND










Security Professionals, Heads, Managers
Risk Management specialists
Emergency Response Team
Plant Security Head, Managers, Incharge
Former and serving police investigators
Investigation officers & others
Corporate investigation specialists
Organisational development consultants
Lawyers

Technical Communication & Reconnaissance
All the locations have different challenges which need both a tactical and strategic
approach by the delegates so that the maximum amount of information can be
gathered and assessed.
The exercise will train delegates how to:
• Approach a situation with an open mind and take in all the information they have
and then gather what they do not have before they act.
• Transfer information between each other by using wireless ADSL and data links.
Instruction will be provided on the first day in how to set up these networks and
ensure that the data sent is encrypted, manageable and readable.
• Record video & voice and then using propriety software, transfer that video and
audio to another team so that they can act upon the information received.
• Setup basic Internet Protocol (IP) Networks.

COURSE SCHEDULE
8.00
8.30
10.00 - 10.20
12.30 - 13.30
14.40 - 15.00
16.00

Registration & Coffee / Tea
Workshop commences
Morning coffee / tea
Lunch
Afternoon coffee / tea
End of day

DAY4 TEAMWORK - EMERGENCY PLANNING
Teams will continue to gather, interpret, assess and act upon information by attending
various locations. These locations will be identified through the intelligence the teams
have gathered during the previous day.
A planned and controlled emergency situation will arise during the day where teams
need to respond to different locations but remain in contact with each other to
co-ordinate a response.
This scenario will require teams to use all the skills and training they have acquired over
the past 3 days.
The day’s training will clearly demonstrate the need for proper and professional
co-ordination to occur to manage an emergency situation and teams will instinctively
refer to this training in their own work environment when emergency situations occur.

DAY5 COMPILING & PRESENTING REPORTS - DEBRIEF
Preparing and presenting briefings and de-briefings is without doubt one of the most
important roles of a manager or supervisor.
Over the previous 4 days, teams will have visited a diverse range of locations and
spoken to numerous persons both directly and indirectly. A great deal of information
would have been gathered.
Each team is required to provide a debriefing to the course managers on their teams
activities and some of the positive and negative aspects of each days activities.
This day is dedicated to having delegates provide information to others in a clear and
informed manner. This is the key to ensuring that Senior Management within their own
company can be briefed and de-briefed adequately on important events.

Upon completion, teams will clearly understand how much they have learnt from the
training and how they will be able to react with more professionalism and in a more
responsive and effective manner when information is provided to them in their own
work environment.
This could be from a security threat, emergency, terrorist attack, natural disaster or
simply some information that they have heard from an employee.

360 International Group, Level 8, Pavilion KL, 168 Jalan Bukit Bintang, 55100 Kuala Lumpur, Malaysia.

All training equipment will be provided on-site.

Each delegate will be individually assessed in
relation to their competence on this scenario.
Certificates will be awarded to those delegates
successfully passing the scenario requirements.

THE CERTIFICATE
Participants will be awarded an academic
Certificate, an Australian Nationally Accredited
Statement of Attainment for the units:
PRSIS307A
PRSIS306A
PRSSO307A
PRSIS304A
PRSSO315A
PRSIS310A
CPPSEC2004A
CPPSEC2005A

Conduct Interviews and Take Statements
Information by Factual Investigation
Maintain a Safe Working Environment
Conduct Surveillance
Store and Protect Information
Use and Maintain Operational Equipment
Respond to a Security Risk Situation
Work as Part of a Security Management
Team
CPPSEC2010A Protect Safety of Persons
CPPSEC1001A Identify and Report Security Risk
Situations

www.360i-group.com

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