Property Manager in Charlotte NC Resume Michael Feher

Michael Feher
Wickliffe, OH 44092
216-272-7988  [email protected]

Real Estate & Property Manager
A Recognized Expert in Property Management

Seasoned property manager with 10 years of experience ensuring profitability and developing
strong resident relationships. Demonstrated ability to minimize spending and increase
revenue through a focus on providing excellent customer service, increasing site traffic, and
managing financial goals. Experienced in forecasting, process improvement, project
management, and networking. Offering superior communication skills to create and maintain
positive internal and external relationships.
CORE COMPETENCIES
Property Operations  Resident Relationships  Customer Service  Team Management 
Cost Reduction  Resource Management  Leadership  Strategic Planning  Project Planning
& Coordination  Building Issues  Fair Housing Laws  Conflict Resolution  Insurance
Compliance Service Delivery Communication  Staff Recruitment and Training  Budget &
Revenue Management Vendor & Subcontractor Management  Yardi  Quickbooks 
MS Office Suite
EXPERIENCES AND ACHIEVEMENTS
GLASSRATNER MANAGEMENT AND REALTY ADVISORS, LLC, Eastlake, OH2014 – 2015
The company is a real estate management and consulting firm focused on the management,
stabilization, rehabilitation, and ultimate sale or liquidation of real estate assets.
Property Manager
Managed 50-unit site just out of receivership; managed maintenance team tasked with
bringing site to code and meeting Fannie Mae requirements, and improving site for resale;
increased online ads, installed site signs and brochure boxes, and coordinated with local
housing organizations to drive traffic to the site. Executed renewals and new leases,
purchased supplies, processed invoices, lease and ledger audits, and background and credit
checks. Researched, negotiated, and contracted services with vendors. Coordinated vender
notifications during property sale. Managed, ran, and analyzed weekly and monthly reports on
occupancy, budget, capital projects, staffing, and property progress updates.
 Raised occupancy from below 60% to 88% pre-leased and 78% physical in four
months.
 Oversaw maintenance team to ensure efficient completion of turns; coordinated with
outside vendors on capital projects to verify compliance with city code, prioritize turns,
and maintain set completion schedule.

EFFICIENT PROPERTY MANAGEMENT, Bedford, OH
2006 – 2014
The management company focuses exclusively in the multi-family industry, managing a
portfolio of apartment communities in six different states.
Property Manager
Managed all residential functions including engaging in follow-up with prospective residents,
processing rent checks and signed lease paperwork, and filing 3-day notices and eviction
paperwork. Networked, negotiated, and hired vendors, oversaw vendor work and services,

MICHAEL FEHER

Resume, Page 2

Experiences and Achievements continued
and processed invoices. Ensured timely processing and preparation of vacant units for new
tenants; completed service requests efficiently.
 Reduced move-out rates by maintaining high-quality apartments and responding
promptly to residents’ maintenance requests and concerns.
 Increased Net Operating Income 30% within one calendar year by reducing spending
and increasing rent.
 Averaged 94% occupancy within the past four years and maintained highest area rental
rates.
BRUEGGERS BAGELS, Beachwood/ Mayfield Heights, OH
2004 – 2005
A café/ bakery chain preparing small-batch, New York-style bagels, and breakfast and lunch
sandwiches.
Assistant Manager
Interviewed and trained new employees; monitored and ordered inventory; handled cash,
credit cards, and debit cards; ran daily and weekly reports.
 Contributed to bonus money award by reducing waste and improving compliance with
company food standards.
 Achieved quarterly awards including ranking in the top five in regional sales and
number one in staff hours.
ARABICA COFFEE HOUSE, Willoughby, OH
1997 – 2003
One of the first specialty cafes in the United States.
Manager/ General Manager
Stabilized and improved store service by providing rigorous training, mentoring, strict product
quality control, and an improved focus on providing excellent customer service. Created and
managed store budget, training manual, job descriptions, and performance expectations for
staff, managers, and GMs.
 Increased store sales 20% for two years by reducing waste, improving customer
service, and ensuring proper staff training.
 Earned Proclamation from the mayor in recognition for superior management and
community leadership.

EDUCATION & PROFESSIONAL DEVELOPMENT
104 Credit hours, Communications, Cleveland State University, Cleveland, OH
Fair Housing Training, yearly training and recertification