J. DANIEL OBLAK
1199 O’Dell Lane, Greenwood, IN 46143
, 317-345-7006 mobile
Technical expert supporting local, distributed and remote-access environments. A true business partner who creates
useable and budget-conscious solutions to meet organizational goals. Possesses strengths in troubleshooting, user
training, and process documentation.
Enterprise Telephony / VOIP
Web Design / CMS
Remote Access / Support
Audio / Video
Windows, MacOS, Ubuntu Linux, Android
Microsoft Office, OpenOffice, Adobe Acrobat, AppleWorks, FileMaker Pro
Google Docs, Salesforce.com, Symantec MessageLabs
Adobe Creative Suite, GIMPshop, GraphicConverter, Audacity, Paint.NET
Interactive Intelligence, Cisco, Nortel, Lucent Phone Systems
HTML, WordPress, SharePoint, FTP, RSS
VPN, Citrix, VNC, LogMeIn, GoToMyPC, TeamViewer, Remote Desktop,
Cisco MeetingPlace, Microsoft LiveMeeting, Skype, WebEx, GoToMeeting
Nonlinear editing, live event staging, podcasting
AUTHOR SOLUTIONS, LLC, Bloomington, IN
2011 – 2015
Help Desk Staff
Served on a local team to support staff at four U.S. locations and one overseas.
User account administration in Active Directory/Exchange, Salesforce CRM, Interactive Intelligence VOIP
User documentation and training; remote support of satellite offices and at-home staff
Hardware deployment, troubleshooting and maintenance
NATIONAL COLLEGIATE ATHLETIC ASSOCIATION (NCAA), Indianapolis, IN
2001 – 2010
Senior Technician on team of five, providing first-line technical support for 550 users via web-based help desk tickets,
phone, and after hours escalated issues. Remote access support via Citrix, Cisco VPN, dial-up, and Exchange /
Outlook Web Access for both standard operations and disaster management.
Primary Support Technician for MacOS; supported Parallels Desktop virtualization and Adobe Creative Suites.
Phone system administrator for traditional PBX and voice mail system; managed punch-downs in closets
Migrated and updated users to Macintosh 9/X, Windows 2000/XP/Vista, Microsoft Office 98/2000/XP/2003/2007.
Set up and supported IT needs at tradeshows and sporting events; included remote office and interactive kiosks in
both secure and public settings. Included NCAA Annual Convention, 2003 - 2010, NCAA College World Series,
2004 - 2009; NCAA Men's / Women's Basketball, Men's Baseball Selections, 2004 - 2010
Documented traditional legacy PBX configuration and assisted in training 550 end users for Cisco VOIP migration
at home and three remote offices.
Launched first official organizational blog and podcast with iTunes integration at DoubleAZone.com that promoted
community mission to a new audience. Customized environment, theme, graphics, and live podcast player.
Led staff intranet initiative to standardize information sharing, reduce paper waste and duplicated effort. Trained
other departments in FrontPage and web design concepts. Assisted migration of content to new SharePoint site.
Authored 'EZGuides' concept of highly-illustrated, limited-length user documentation, reducing support call traffic.
Reduced turn-around time for software installs with custom Active Directory group.
J. DANIEL OBLAK
AT-A-GLANCE (acquired by Mead in 1999), Indianapolis, IN
1997 – 2001
Technical Support Staff
User support for 350 local and field users; included Microsoft Office suite, Lotus Notes, Adobe design suite
Telecommunications support and administration on Lucent Intuity Audix and Definity Audix phone system.
VTel videoconference system management, audio-visual support, multimedia authoring.
Supported web-enabled applications for PalmOS access to help desk, asset database, knowledgebase.
AQUENT (formerly Artisan Staffing, MacStaffing), Indianapolis, IN
Technical Support Staff
Served as Field Technician at an Authorized Apple Repair Center.
Troubleshot and repaired Macintosh and Windows systems.
Performed network maintenance (ethernet, TCP/IP, AppleTalk).
1997 – 1998
WASHINGTON TOWNSHIP, Dayton, OH
Information Systems Coordinator, Webmaster
Provided technical support for 150 users on MacOS and Windows systems.
Documented installed hardware and software to ensure license compliance.
Planned and implemented ethernet networks at 3 locations to replace legacy LocalTalk infrastructure.
Launched first web presence at WashingtonTwp.org and implemented staff email accounts.
1995 – 1997
APPLE COMPUTER, INC., Cupertino, CA
Apple Power Rep, seasonal
Represented manufacturer in IN and OH retail environments for ‘Apple Demo Days’.
Demonstrated latest products to Sales staff and consumers at Best Buy, Circuit City and CompUSA.
Conducted group question-and-answer sessions for enterprise, small business, home consumers.
Maintained rapport with host store management to foster feedback and grow retail presence.
Performed installations and maintenance.
1995 – 2001
BAXTER HEALTHCARE CORPORATION, Glendale, CA
1994 – 1995
LAN Manager, Gene Therapy and Immunotherapy facilities
Ensured software license compliance
Migrated Santa Ana and Irvine offices from LocalTalk to 10Base-T ethernet network cabling
Standardized installation of MacOS, Microsoft Office & Mail, Remote Access, Netscape Navigator
User documentation and instruction for Microsoft Office, dial-up network access, file sharing, email, web access.
COUNTRYWIDE FUNDING CORPORATION, Pasadena, CA
Quality Assurance Specialist, Consumer Lending Division
Quality control oversight of all direct-to-consumer loan applications
User support for Windows and OS/2 desktop systems
Development and implementation of customer service training program for call center
1992 – 1993
Interactive Intelligence, Interaction Administrator Core Concepts, 2012
Cisco Unified Presence Server, 2008
Cisco Unified Communications System Adminstrator (USCAE), Call Manager Basic Administration (CMBA), 2006
Adobe: Total Publishing, 2000
Lucent Definity Administrator Training BTC158H, Chicago, IL, 1999
'Publishing Solutions' - Adobe Seminar, 1997
AS, Computer Information Systems, Ambassador.edu, Big Sandy, TX, 1991