Skills Guernsey Brochure FINAL Version For Web

 

Discover how Skills Guernsey can help your business

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Skills Guernsey collates and coordinates high quality and value-for value-for-money -money solutions, tailored to your specic needs to enhance your future capability, capacity and exibility.

Contents

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Introduction

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About Skills Guernsey

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Course di rectory direct ory   of FE Guernsey College GTA University Centre Les Cotils Centre Johansen Executive Coaching The Learning Company BPP Professional Education  

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Introduction: Our support your success

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hank you for your interest in Skills Guernsey. The key to the continuing success of Guernsey’s economy is the investment we make in our people. As a predominantly knowledged based economy, Guernsey must be able to deliver world-class skills and performance. In this regard, and in order to sustain our prosperity across industries, Skills Guernsey has been established to meet the demands required of our extensively skilled workforce. Skills Guernsey is an umbrella organisation that coordinates training and developmental opportunities that are available in both the public and private sector helping to enable the local business community to achieve a competitive edge in the global market place. Skills Guernsey collates and coordin coordinates ates high quality and value-for-money solutions, tailored to your specific needs to enhance your future capability, capabilit y, capacity and flexibility. flexi bility. Skills Guernsey is entering a new era of action and delivery. I am proud to be appointed the new Chair of Skills Guernsey Implementation Implementation Group. I strongly believe engagement is a perennial concern in the field of education and training. We need to ensure that the workforce of the future develops skills to meet the needs of emerging industries and technologies and this requires involvement of employers both in delivering practical work-placements and in feeding into the design and content of courses.

The results of the Skills Guernsey survey and extensive industry forums which were organised by the Guernsey College of FE over 2014 and 2015 demonstrate that we need to do more. At Skills Guernsey we want to ensure that Guernsey maximises the opportunities to make and create a more responsive system. Employers are keen to play an increasingly central role both in articulating their workforce workforce needs and skills gaps, and in the design and delivery of qualifications and training opportunities. Skills Guernsey aims to provide a cohesive and efficient offer in terms of skills development for businesses. We are keen to address the short, medium and long term gaps that are identified through various sources of research and analysis. This directory lists the range of services that are available under the banner of Skills Guernsey from island providers. The list is not exhaustive and a full list of services can be found on the Skills Guernsey website (www.gov.gg/skillsguernsey). If you are not able to find what you are looking for, please contact us (email: [email protected]). Our ethos at Skills Guernsey Implementation Group is the answer is ‘yes’. What’s the question? With a strong commitment from leading on-island, public and private training providers, we remain confident that our support will lead to your success. Please keep in touch.

Saboohi Famili Chief Executive and Principal of Guernsey College of Further Education and Chair of Skills Guernsey Implementation Group

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What is Skills Guernsey? The Skills Guernsey initiative aims to make the development of the locally available skills and training programmes more relevant and responsive to employers’ and the business community’s needs. ne eds. Skills Guernsey works closely with all training providers and makes available a comprehensive range of high quality education and training opportunities. Skills Guernsey recognises that the future of skills development in the Bailiwick of Guernsey lies in forging links with a range of partners across the commercial, public and third sectors. With the various stakeholders working in a collaborative way, Skills Guernsey can create innovative new models for delivering education and training fit for promoting knowledge transfer and development of skills.

What can Skills Guernsey oer?

How does it work? Skills Guernsey supports and guides you to the possible solution forbuild your a organisation. Our best principal objective is to genuine and lasting partnership between the business community and education providers on or off island in order to support your future growth and success. At the same time we aim to bring cutting edge knowledge back to the strategic planning process and investment in development of training opportunities for the future.

Who is involved? Skills Guernsey aims to be a multi-disciplinary operation. The project is funded by the States of Guernsey. We are keen to work in partnership with businesses in order to drive the initiative forward as it develops into the future. You can join our mailing list and/or take a more active role in this project by contacting [email protected].

From a short intensive course or consultancy requirement, to a multi-discipline, multi-purpose, long-term organisational development project, we listen to you and address the challenges you face. We deliver a learning and developm development ent experience that adds genuine value to your business. We offer unique opportunities for your employees employ ees to gain qualifications whilst continuing their day-to-day work, ensuring your business benefits from the consequent enhancement in expertise, knowledge and morale. We also ensure full accreditation of in-house training to create defined career progression This website paths storesfor data such asvaluable assets. your most

The supporters of this initiative are growing. Below you can see a list of organisations already involved. Guernsey College of Further Education GTA University Centre BPP Professional Education The Learning Company Digital Greenhouse Johansen Executive Coaching StartUp Guernsey Les Cotils Centre

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For a full list visit the Skills Guernsey website www.gov.gg/skillsguernsey

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Deputy Allister Langlois  Chairman of Skills Guernsey

‘It’s vital for our community, local business and our economy that our workforce have the have right skills to maintain our healthy employment figures and for Guernsey business to flourish. Together, under the th e umbrella of Skills Guernsey the States have have made this a priori priority, ty, this thi s strategic strategic oversight is somethi something ng that has been lacking and so we have been working together with Guernsey business and training providers to make sure that the training available is exactly what is needed.’

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Tony R owbotham, President of Tony Guernsey Chamber of Commerce

“Chamber has been proactive in identifying the training and skills needs for businesses. We are delighted to see the coordinated approach that Skills Guernsey Implementation Group has adopted to enable businesses to easily access training provisions.”

Course Directory (2015/16) Please note this list is not exhaustive. If you cannot find what you are looking for please contact us at [email protected]

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GUERNSEY COLLEGE OF FURTHER EDUCATION Guernsey College of Further Education provides an extensive range of training across all industries. Programmes listed in this course directory are examples of one day leadership and management training opportunities designed specifically to address skills gaps in this area.

www.guernseycollege.ac.gg www.guernse ycollege.ac.gg Contact: Jon Snow Email: [email protected] [email protected] Tel: 01481 737 500 All courses listed in this directory are available from September 2015

Introduction to Management (SG_CFE001). Length of course: Target Tar get audience: Price per delegate:  Price per course: Open or in house course: Maximum number of delegates:

Key course aims/outcomes: • Why relationships relationshi ps matter • Building trust • Building respect • Creating added value • Building rapport

One day All new managers, or those aspiring to be managers £150 £900

Course dates to be confirmed Likely frequency every three months

Either 12

Key course aims/outcomes:

Performance Management (SG_CFE003).

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Length of course: Target audience audience::

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What is ‘management’? Key roles and responsibili responsibilities ties of a manager An overview and starter kit of handy hints and tips for: managing performance managing relationsh relationships ips managing resources (includi (including ng time) managing problems managing self

Price per delegate: Price per course: Open or in house course: Maximum number of delegates: 

Course dates to be confirmed Likely frequency every three months

Either 12

Key course aims/outcomes: • • •

Relationship Management (SG_CFE002). Length of course: Target Tar get audience:

One day All new managers, or those aspiring to be managers £150 £900

One day All new managers, or those aspiring to be managers £150 £900

•

Four levels of performance Setting SMART objectives Performance indicators, measures, standards and targets Tackling poor performance

Course dates to be confirmed Likely frequency every three months

Price per delegate:  This website stores data such as Price per course: cookies to enable essential site Open or functionality, as well as marketing, Either in house course: personalization, and analytics. Maximum numberYou may change your settings at any time12 of delegates:

or accept the default settings.

CLAIM £500

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*Terms and conditions. To find out more contact [email protected]

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WHEN YOU BOOK THREE COURSES OR MORE

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GUERNSEY COLLEGE OF FURTHER EDUCATION Guernsey College of Further Education provides an extensive range of training across all industries. Programmes listed in this course directory are examples of one day leadership and management training opportunities designed specifically to address skills gaps in this area.

www.guernseycollege.ac.gg www .guernseycollege.ac.gg Contact: Jon Snow Email: [email protected] [email protected] Tel: 01481 737 500

Self Management (SG_CFE004).

Difficult Conversations (SG_CFE006).

Length of course: Target Tar get audience audience::

Length of course: Target audience: 

Price per delegate:  Price per course: Open or in house course: Maximum number of delegates:

One day All new managers, or those aspiring to be managers £150 £900

Price per delegate:  Price per course: Open or in house course: Maximum number of delegates:

Either 12

Key course aims/outcomes: • Personal qualiti qualities: es: self assessment • Top 10 tips on • Self-awaren Self-awareness ess and self-contro self-controll • Being more organised and self-disciplined • Personal time management • Managing personal pressure and stress

One day All new managers, or those aspiring to be managers £150 £900 Either 12

Key course aims/outcomes: • What makes a difficult conversation ‘difficult’? • The three key factors creating difficulty…. • …and how to prevent, minimise or resolve them • Tackling the situati situation on • Tackling the other person’s behaviour • Tackling your own response, fears and concerns

Course dates to be confirmed Likely frequency every three months

Course dates to be confirmed Likely frequency every three months

Applying Nudge Theory to Your Business (SG_CFE005). Length of course: Target Tar get audience audience::

Price per delegate: 

An introduction to NLP (SG_CFE007). Target Tar get audience:

One day All new managers, or those aspiring to be managers £150 £900

Price per delegate: Price per course: Open or in house course: Maximum number of delegates:

This website stores data such as Price per course: cookies to enable essential site Open or functionality, asinwell as course: marketing, house Either personalization, and analytics. You Maximum number may change your settings at any time 12 of delegates: or accept the default settings. Key course aims/outcomes: Privacy Policy

• • •

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be managers £150 £900 Either 12

Key course aims/outcomes: • • •

What is ‘Nudge Theory’?: an overview Examples of outstanding successes using Nudge Theory How you can use Nudge Theory to benefit your business

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What is ‘NLP’? The three components explained An overview and whistle stop tour of NLP principles and practic practice e How NLP can help you and your business: practical tools and techniques

Course dates to be confirmed Likely frequency every three months

Course dates to be confirmed

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GUERNSEY COLLEGE OF FURTHER EDUCATION Guernsey College of Further Education provides an extensive range of training across all industries. Programmes listed in this course directory are examples of one day leadership and management training opportunities designed specifically to address skills gaps in this area.

www.guernseycollege.ac.gg www .guernseycollege.ac.gg Contact: Jon Snow Email: [email protected] [email protected] Tel: 01481 737 500

Influence and Persuasion Skills (SG_CFE008).

Managing Uncertainty (SG_CFE009).

Length of course: Target audience: 

Length of course: Target audience:

Price per delegate:  Price per course: Open or in house course: Maximum number of delegates:

One day All new managers, or those aspiring to be managers £150 £900

Price per delegate or:  Price per course: Open or in house course: Maximum number of delegates:

Either 12

Either 12

Key course aims/outcomes:

Key course aims/outcomes:

•

• •

Impression management (how you present yourself to others) Three key factors to create positive influence How to sell effectively Being an outstanding presenter

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Course dates to be confirmed Likely frequency every three months

 The Guernsey College welcomes your support in its provision for all types of student from all walks of life. This support could help a student overcome personal challenges - or succeed This website stores data such as in their educational and cookies to enabletraining essential site- or get needs backastomarketing, work - or just functionality, as well provide assistance personalization, and analytics. Youto a student who needs help may change yourtosettings at any time improve themselves to or accept the default settings. the overall benet of their island.

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The changing context of ‘uncertainty’ Managing uncertain uncertainty: ty: what you can do to reduce it Managing your response: what you can do to live more easily with uncertainty

Course dates to be confirmed Likely frequency every three months

GUERNSEY COLLEGE CO LLEGE ASSOCIATION ASSOCIATION

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One day All new managers, or those aspiring to be managers £150 £900

Julian Winser Chairman Board of Governors Guernsey College of Further   Education

How can I become an Associate? There are ve distinct and separate ways of becoming an Associate:

provide projects for our students to undertake as part of their course of study. They get relevant work experience, and you would get a fully

1. Become a ‘Friend of the College’ You can make a monthly, nancial contribution to the College, starting from £5 per month.

supervised, quality piece of work either free or at reduced rates.

2. Become a Guernsey College Patron  As a Patron, you will become a proactive and inuential College supporter – by, for example, lobbying or speaking on our behalf, or using your network to run and promote events helpful to the College. 3. Project Provider   As a Project Provider you would

4. Mentor/Coach You would oer your time and experience to mentor or coach one or more of our students, including oering face-to-face or on-line support, and/or the opportunity for students to shadow you or others within your workplace (subject to necessary checks). 5. Donations and sponsorship You could make one-o donations, or sponsor a specic College

Please get in touch... With your help we can make a genuine dierence to the lives of our students and their ambitions to serve the Guernsey economy and local community. Tel: 01481 737 500 or email: [email protected]

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GTA UNIVERSITY CENTRE GTA University Centre is a Guernsey based organisation established to help individuals and organisations to develop 21st century business skills. Its unique approach to learning provision allows it to form partnerships with local and international training providers to offer professional, technical and bespoke training solutions. www.gta.gg Email: [email protected] Tel: 01481 721 555

Courses for 2015 Coding Fundamentals (SG_GT (SG_GTA001). A001). This highly interactive, practical course is perfect for those wanting to learn to code software. It provides an opportunity to develop something fun and exciting whilst introducing you in a practical way to the principles of coding. 1 October, £495 (18:00 - 20:00 for eight weeks).

Trust Law and Administration (SG_GTA002). The aim of this one day course is for delegates to understand some of the theoretical principles principles behind this subject and to provide some context for their day to day duties and understand the uses and administration administratio n of Offshore Trusts. 14 October, £275 (9:30 - 16:30). 16:30) .

Fund Overview Level 1 & 2 (SG_GTA003). This course will give delegates an insight into the work carried out within the local fund industry. This course will be of particular interest to those working directly/indirectly in the fund environment. The course also has relevance to those new to the finance industry who wish to gain a better understanding of funds. 21 October £295 & 18 November £295. (9:00 - 17:00).

ICSA Making the Most of Board Committees (SG_GTA004). (SG_GTA004). A half-day course on how to optimise both committee structures and the contribution of the people that sit on them. This course is designed for company secretaries and their teams, directors, board advisors and those supporting board activities to be more effective in their respective roles. 23 October, £275 (9:00 – 12:30).

ICSA Governance in Unlisted and Private Companies (SG_GTA005). (SG_GTA005). This new course examines how, through the application of good governance principles, private companies can better direct and manage their operations, lower their running costs and improve the reputation of their business. The increased focus on governance in recent years is putting pressure on directors and company secretaries of private and unlisted companies to be more professional in the performance of their duties. 23 October, £275 (13:00 – 16:30)

Bribery & Corruption - Buffet Lunch (SG_GT (SG_GTA006). A006). This course will be coming to Guernsey 2,3,4 November, £295. Contact [email protected] for further details. This website stores data such as

cookies to enable essential site CMI Management & Leadership Series (SG_GTA007). functionality, asA well as marketing, progressive series of courses designed to enable managers at all levels to develop key skills in personalization, and analytics. You management and leadership such as team building, resource planning, financial control and may change your settings at any time 12 November; from £950. leadership. leadersh ip. Commencing or accept the default settings. ICSA Effective Minute Taking (SG_GTA008). This interactive course provides practical guidance on how to overcome most of the problems faced Privacy Policy by minute takers and to achieve accurate minute taking. Delegates learn not only how to overcome the usual problems faced by minute takers, but also develop a toolkit of personal skills which will boost their confidence in writing writi ng accurate minutes. 23 2 3 November, November, £300 (9:00 – 17:00). Marketing

Cyber Crime and Cyber Security - Buffet Lunch (SG_GTA009). (SG_GTA009). Personalization This course will be coming to Guernsey 26 November, £295.

Analytics Contact [email protected] for further details. Save

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GTA UNIVERSITY CENTRE GTA University Centre is a Guernsey based organisation established to help individuals and organisations to develop 21st century business skills. Its unique approach to learning provision allows it to form partnerships with local and international training providers to offer professional, technical and bespoke training solutions. www.gta.gg Email: [email protected] Tel: 01481 721 555

Open Source Intelligence - Buffet Lunch (SG_GTA0010). (SG_GTA0010). This course will be coming to Guernsey 27 November, £295. Contact [email protected] for further details.

WoW Academy (SG_GTA0011). A generic induction programme to support new talented entrants to the workplace establish themselves in the world of work. Covering attitude, behaviour, personal profiling and development. Commencing December 2015. Fees T.B.C.

Up and running by January 2016 Compliance & Inv Investment estment CPD Series (SG_GTA012). This series will comprise of 12 monthly sessions with high impact, professional speakers.

Account Standards Update (SG_GTA013). Preparing books to meet the new accounting standards being implemented 1 January. Due Du e to be lauched January 2016.

Up and running by April 2016 Bespoke Personal & Management Development Programmes (SG_GTA014). Bespoke personal and management development programmes to all industr industryy sectors and the wider community. Through a process of consultation and training needs analysis, we will identify and procure specific training suppliers to tailor make and deliver programmes to your requirements.

GTA Centre for Coaching (SG_GTA015). The GTA will offer board, executive, team and personal performance coaching across all industry sectors. Coaching will be offered through a base of local and international coaches.

Insights Discovery Training & Coaching (SG_GTA016). Insights Discovery is a globally recognised framework used for adapting and connecting with others, based on self-understanding and used widely for coaching, personal development and business

This website stores data suchServices as transformation. are offered through a network of independent licensed practitioners who can cookies to enable essential site provide an extensive offering of training packages including: leadership, team, personal and sales functionality, asdevelopment well as marketing, to mention a few. personalization, and analytics. You may change your at any time Upsettings and running after April 2016 (completed by September 2016) or accept the default settings. Masters Degree, Specialist Units (SG_GTA017). A chance to join these practical but academically challenging courses by studying specialist units in Privacy Policy business administration (MBA) and corporate governance (MSc) to develop high level skills for senior managers and directors.

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LES COTILS CENTRE Les Cotils is proud to provide a training programme aimed at smaller local organisations which have to balance keeping updated on their employer responsibilities with running a business. The training programme is run as part of Les Cotils Community Project programme with the purpose of making training accessible to all. www.lescotils.com Contact: Vanessa Vanessa Harvey Email: [email protected] Tel: 01481 727 793

Performance Appraisals Appraisals for Small Businesses (SG_LCC001).

Communication in the Workp Workplace lace (SG_LCC003).

Description of course:  Performance appraisals are a powerful management tool to motivate, retain and develop employees as well as an opportunity to provide constructive feedback as an employer. This course focuses on the skills and techniques necessary to ensure the appraisal process is constructive, relevant and positive. Templates of all appraisal documents will be provided. Length of course: T course: Two wo hours hou rs Level of course: Basic / General Overview

Description of course: An course: An introduction to office communications, including both verbal and written. Covering business etiquet etiquette te in writing emails, letters – answering the telephone and face to face communication. Length of course: 90 course: 90 minutes Level of course: Basic / General Overview Target audience: Small businesses with limited time and budget resources for training. Price per delegate: £15 Open or in house course: Open

Target audience:  audience:  Small businesses businesses who either do not currently conduct appraisals or find it a challenging process that provides little value to either the business or individual. Price per delegate: £15 delegate: £15 Price per course: N/A Open or in house course: Open Maximum number of delegates: 40 delegates: 40 Key Course Aims: To gain an understanding of appraisal processes and their value in business. Learn how to prepare for the appraisal interview. Provide feedback and discuss areas of strengths and weaknesses in a constructive manner and encourage open two-way discussions. Learn how to monitor the progress of staff after the appraisal process.

Maximum number of delegates: 40 delegates: 40 Course dates: TBC Likely frequency: Annual

Course 8 October 2015. Dates indates: 2016 TBC Likely frequency: Annual

This website stores data such as cookies to enable essential site Care (SG_LCC002). Winning Customer functionality, as well as marketing, Description of course: Identifying who your personalization, and analytics. You customers are, anticipating may change your settings at any time their needs. Skills and techniques to deal with difficult customers – or accept the default settings. leaving customers with a positive experience. Length of course: 90 minutes Level of course: Basic / General Overview Privacy Policy Target audience: Small businesses with limited time and budget resources for training. Marketing Price per delegate: £15 Open or in house course: Open Personalization Maximum number of delegates: 40 delegates: 40

Analytics Course dates: 22 September 2015

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Employment Contracts and Staff Handbooks for Small Businesses (SG_LCC004). Description of course: Whether you employ one member of staff or 30 they all require, by law, an employment contract. This does not have to be a complex or lengthy document and once you have set up one, it is straightforward to adapt it for each member of staff. Contracts work in conjunction with staff handbooks which are a valuable management tool to clearly set out the behaviour and conduct expected from staff together with requirements specific to the business. Length of course: 90 minutes Level of course: Basic / General Overview Target audience: Small businesses with limited time and budget resources for training. Price per delegate: £15 Open or in house course: Open Maximum number of delegates: 40 Key Outcomes: A clear understanding on how to form contracts, vary terms and bring contracts to an end together and what needs to be included included in a contrac contractt of employm employment ent to meet legal requirements. An understandi understanding ng of the value of a staff handbook together with points it should include and how it can be amended. Course dates: TBC Likely frequency: Annual

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LES COTILS CENTRE Les Cotils is proud to provide a training programme aimed at smaller local organisations which have to balance keeping updated on their employer responsibilities with running a business. The training programme is run as part of Les Cotils Community Project programme with the purpose of making training accessible to all. www.lescotils.com Contact: Vanessa Vanessa Harvey Email: [email protected] Tel: 01481 727 793

Guernsey Employment Tribunals Tribunals – All you need to know as a small business (SG_LCC005).

Managing Disciplinary and Grievance Cases (SG_LCC007). Description of course: This course will give delegates a detailed understanding of how to handle both discipline and grievance problems when they arise in the workplace. A good working knowledge of discipline and grievance procedures proced ures is essential for all managers if issues are to be resolved in the workplace rather than ending in an employm employment ent tribunal. Length of course: 90 minutes Level of course: Basic / General Overview Target Tar get audience: aud ience: Small businesses with limited

Description of course:  A guide for businesses without a dedicated HR Function on what do in the event of a claim being made against a business and how it can be avoided. Length of course: Two hours Level of course: Basic course: Basic / General Overview Target audience:  Small businesses who either do not currently conduct appraisals or find it a challenging process that provides little value to the either the business or individual.

time and budget resources for training. Price per delegate or: £15 Open or in house course: course: Open  Open Maximum number of delegates: 40 Key aims: To understand what is meant by disciplinary and grievance, how to introduce a procedure and how to apply it in the workplace. Course dates:  dates: TBC Likely frequency: Annual

Price per delegate: £15 Price per course: N/A Open or in house course: Open Maximum number of delegates: 40 Key Course Aims: This session will explain how you as an employer can minimise the possibility of a successful claim against you or defend your decision to dismiss an employee. Course dates: 8 October 2015. Dates in 2016 TBC Likely frequency: Annual

Preventing & Managing Stress in the Preventing Workplace Wo rkplace (SG_LCC008). Description of course: An introduction to the Health and Safety Executive Workplace Stress Model and Standards. Options for managing the

Introduction to Supervisory Management (SG_LCC006). Description of course: This course will help to develop essential management tools to lead and motivate a team. team. Confident supervisors supervis ors This website stores such as need todata plan, organise, communicate and monitor at the same cookies to enable essential site time as developing their teams. This course will examine the functionality, as well as marketing, supervisory techniques personalization, and analytics. You that can be put into action immediatately. immediately. The five sessions sess ions cover, may change your settings any time Understanding Understandi ng Y Yourself, ourself, W Working orking with Others, or accept the default settings. Communication, Organisation Structures, Data Management and Collaboration. Length of course: 90 minutes Privacy Policy Level of course: Basic / General Overview Target Tar get audience: aud ience: Small businesses with limited Marketing time and budget resources for training. Price per delegate or: £250 Personalization Open or in house course: course: Open  Open Analytics Maximum number of delegates: 15 Course dates: TBC Save Likely frequency: AcceptAnnual All

risks and for helping employees stress stress may be becoming an issue and howwhere to manage related absence. Length of course: 90 minutes Level of course: Basic / General Overview Target Tar get audience: aud ience: Small businesses with limited time and budget resources for training. Price per delegate or: £15 Open or in house course: course: Open  Open Maximum number of delegates: 40 Course dates: 22 September 2015. Dates in 2016 TBC Likely frequency: Annual

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JOHANSEN EXECUTIVE COACHING Johansen is a Guernsey based Executive Coaching company offering One-to-one Coaching, Team Coaching, Development Workshops and Organisational Change programmes. Founded by Cato Johansen in 1997, the company has clients across Europe as well as Guernsey in the Channel Islands. www.johansen.gg Contact: Michelle Johansen Email: michelle@wd [email protected] forum.org Tel: 01481 710 485

Building Confidence & Resilience (SG_JEC001).

Mentoring Skills (SG_JEC002). Course Provider: Women’s Development Forum Description of course: An experiential course run over two half days for those who wish to learn the essential skills for mentoring others, as well as how to make the most of mentoring for themselves. At WDF we believe that mentoring is a two-way process and will only really work if both parties benefit from the experience. In today’s fast moving world we also need to break away from the traditional, “wise old sage” approach to find time effective ways to get the most out of the mentoring available to us.

Course Provider: Women’s Development Forum Description of course: What would it take to release more of your potential? If the answer is more confidence and a greater ability to withstand knocks, then join us to get started on helping you to become more of the person you want to be. In the workshop you will look at ways you can increase your self-confidence and strategies to help you withstand negative feedback and/or unforeseen setbacks. The course will be run as an experiential worksho workshop p in a small group setting ofto 8 – 14, focusing on building practical strategies help you in your everyday life. Length of course: Half course: Half day – Four hours Target audience: Any – open to men and women Price per delegate: £110 Non-Members - £99 WDF Members Price per course: £1,000 excluding venue costs Open or in house course: Both Maximum number of delegates: 14 delegates: 14 Key course aims/outcomes: • To understand the benefits of not feeling confident and drawbacks of total confidence • Identify and replace unhelpful self-talk • Build practical strategies for handling new situations and set backs Venue: Les Cotils Course dates: Provisional date 14 January 2016 Likely frequency: Annual

Length of course: Two and a half days – eight hours Target audience: Any – open to men and women Price per delegate: £200 Non-Members - £180 WDF Members Price per course: £2,000 excluding venue costs Open or in house course: Both Maximum number of delegates: 20 Key course aims/outcomes: • To understand the difference between coaching and mentoring and when to use each style • To learn and practise asking coaching questions • To understand how to get the most out of being mentored • To understand how to prepare to be a mentor Venue: Les Cotils Course dates: Provisional dates 26 May / 16 June 2016 Likely frequency: Annual

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JOHANSEN EXECUTIVE COACHING Johansen is a Guernsey based Executive Coaching company offering One-to-one Coaching, Team Coaching, Development Workshops and Organisational Change programmes. Founded by Cato Johansen in 1997, the company has clients across Europe as well as Guernsey in the Channel Islands. www.johansen.gg Contact: Michelle Johansen Email: michelle@wd [email protected] forum.org Tel: 01481 710 485

Presence & Impact (SG_JEC003).

Public Speaking with Confidence (SG_JEC004).

Course Provider: Women’s Development Forum Description of course: If you want to climb the career ladder it is vital to establish your professional presence. It will give you a sense of gravitas, and let people know you are a key player in the game of success. Your presence comes from both your communication and your non-verbal skills. It is the way you hold yourself, the way you command attention for your ideas and what people say about you when you are not in the room. In this workshop we will look at the different aspects that contribute to creating

Course Provider: Women’s Development Forum Description of course: At some point in our careers we will be required to speak to groups. Whether it is at a team meeting or as a key note speaker, most of us will find a point at which even the idea of speaking in public becomes simply terrifying. Having overcome her own fear of public speaking to launch WDF, Michelle Johansen has since coached many people through their own individual terror points. In this half-day course

a positive impact and a presence that othersprofessional will remember for the right reasons. The course will be run as an experiential workshop workshop in a small group setting of 8 - 14, and will focus on building practical strategies to help you to create the presence and impact that is right for you.

we will concentrate on creating a safe space for delegates to practise in a small group setting and focus on building practical strategies to turn public speaking from a potential career derailer into a career enhancer. Length of course: Half day – Four hours Target audience: Any – open to men and women Price per delegate: delegate: £110  £110 Non-Members - £99 WDF Members Price per course: £1,000 course: £1,000 excluding venue costs Open or in house course: Both Maximum number of delegates: 20 Key course aims/outcomes: • To normalise the fear of public speaking • Build practical strategies for handling the fear response

Length of course: Half day – Four hours Target audience: Any – open to men and women Price per delegate: £110 Non-Members - £99 WDF Members Price per course: £1,000 course: £1,000 excluding venue costs Open or in house course: Both Maximum number of delegates: 20 Key course aims/outcomes: • To establish the importance of first impressions • To establish the positive aspects of the delegates’ current presence and impact This website stores data such as we automaticall • Learn how automaticallyy draw   conclusions cookies to enable essential site about people from noninformation functionality, as well asverbal marketing, • and analytics. Build practical personalization, You strategies to manage bodyatlanguage may change your settings any time and vocal tone Venue: settings. Les Cotils or accept the default Course dates: Provisional date 3 March 2016 Likely frequency: Annual

•

To give the an opportu opportunity nity to practise in adelegates safe space Venue: Les Venue:  Les Cotils Course dates: Provisional date 11 February 2016 Likely frequency: Twice a year

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THE LEARNING COMPANY At TLC we work to help you advance your organisation, and your people strategies, through strategies, through heightened insight and undertanding of the psychology and sociology of organisational life. We work with you to find empowering, engaging, practical and effective solutions. We work in leadership & communications, teamwork, management, business modelling and effectiveness. www.thelearningcompany www.thelearningcompa ny.gg .gg Contact: Diane Oke Email: diane.oke@tlc [email protected] .gg Tel: 01481 736 667

Blended Learning Management Development Programme (SG_TLC001).

  The Learning Company is an approved endorsed provider for the Institute of Leadership and Management (ILM). Each learner will be ILM registered, which will give them membership for one year including access to the ILM Learning Zone, up-to-date research, articles, video and interactive discussion rooms where they can share issues and make contacts. The ILM offers more leadership and management qualifications than any other awarding body through their network of 2,500 accredited centres worldwide. Through their thei r membership, delegates will be connected to a community of 35,000 leaders via the ILM’s Learning Portal. They become better managers by receiving professional recognition and management support that comes with ILM membership. Dates: (Full days run 9:00 – 17:00). 17:0 0). Dates for 2016 TBC. The Programme This programme is designed to support emerging talent, newly appointed managers or established managers who wish to refresh their skill set. It consists of six days’ classroom training and six assignments to bring learning to life in the workplace. The line manager will be asked to commit to setting learning and developmen developmentt objectives for the delegate to focus them on meeting their potential through the programme. A 360 feedback model is used prior to and post the programme to measure the delegate’s performance. Delegates who successfully complete the programme are recognised with a certificate from the ILM. Unit one: Communication - My Team & Others This workshop is tailored to key strategic and operational business goals and aims to increase people’s awareness of the impact of their own, and others’, communication styles. By the end of the session participants will: • Learn about differ different ent behaviour styles and the impact of behaviour styles on group communication •

Learn how to communicate effectively with all styles by gaining understandi understanding ng of others and adapting styles appropriately • a communications chart in order to analyse the quality of communications across This website stores dataCreate such as key relationships cookies to enable essential site • Create an action plan to implement learning in the workplace functionality, as well as marketing,

personalization,Unit andtwo: analytics. You My Team Motivating may change your at any time Thissettings workshop looks at the importance of proactively creating personal and professional goals, and leading self and others towards towards achievement. Delegates will consider theories of motivation. or accept the default settings. By the end of the session participants will: • Identify the qualities of effectiv effective e leaders in order to consider what motivating behaviour consists of; whether it works, and how it can be adapted to different individuals and Privacy Policy situations • Think about what motivat motivates es themselves and others; Marketing • Identify limiting beliefs and work to change them into enabling beliefs; Personalization • Use self-coach self-coaching ing in order to create and sustain a positive attitude • Understand the importance of positive, timely and achievement orientated communication Analytics in motivating others • Set some stretchin stretching g goals and write action plans for success.

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THE LEARNING COMPANY At TLC we work to help you advance your organisation, and your people strategies, through strategies, through heightened insight and undertanding of the psychology and sociology of organisational life. We work with you to find empowering, engaging, practical and effective solutions. We work in leadership & communications, teamwork, management, business modelling and effectiveness. www.thelearningcompany.gg Contact: Diane Oke Email: diane.oke@tl [email protected] c.gg

Tel: 01481 736 667

Unit three: Leading My Team Through Change Managers will learn to navigate change whilst maintaining the performance, positive actions and attitudes attitud es of their teams. This workshop explores the impact of change on human behaviour; it shows how to minimise the risks and specific impact of change. By the end of the session participants will: • Recognise the predictable dynamics of change and deal with resistance; • Consider their own personal change styles and strategies; learning how to capitalise on their personal ‘change management’ strengths • Adopt positive behaviour behaviourss to ease the implementati implementation on of new processes and procedures • Empower people to manage ‘change’ more effectively by understandin understanding g their critical prioritie priorities, s, keeping focus on attainable results whilst remaining accountable for a high performing team. Unit four: Building My Team This workshop involves team leaders; they learn the skills involved in getting their own team to work together as effectively as possible. By the end of the session participants will: • Recognise why team building is important • Learn to understand team leader characteristics, looking at the crucial role of the leader • Learn communication in teams and how to make it effective • Understand how to set team targets and individu individual al targets and make them SMART • Learn about monitoring team performance • Create team identit identityy and develop a team charter. Unit five: Focusing My Team This workshop is designed to equip leaders and mangers with the skills to provide clear direction and build and develop the confidence to conduct development conversations with both over and under performers, with the aim of developing a high performing team. By the end of the session participants will: • Understand the importance of applying flexible leadersh leadership ip approaches when communicating key business strategy and goals, providing the team with clear direction and avoiding ambiguity • Consistently apply best practic practice e to all developmen developmentt discussions with the aim of delegating tasks which motivate and challenge the individual This website stores dataConduct such as open and honest performance based discussi • discussions ons to create ownership and cookies to enable essential site accountability accounta bility within the team confident when both managing under performanc performance e issues or stretching and challenging functionality, as •well as Be marketing, the highYou performerss performer personalization, and analytics.

may change your settings at any time Unit six: Coaching My Team or accept the default settings. This workshop will benefit all those who regularly delegate tasks with the aim of developing and empowering others. Delegates will consider the advantages of the art of delegati delegation, on, practise questioning, listening and develop coaching techniques in order to delegate effectively to enhance Privacy Policy performance and deliver positive outcomes. By the end of the session participants will: Marketing • Understand the benefits of delegation and empow empowerment erment and how to use delegation to develop people’s skills Personalization • Be able to identify and agree the critical steps of a delegated task/pr task/project oject and the importance of regular review and feedback on performance Analytics • Use delegation as a management style • Learn about the fundamentals of G.R.O.W model coaching Save Accept All how to give people feedback to support their personal development • Understand Price per delegate: £1,600

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BPP PROFESSIONAL EDUCATION We are a locally based professional training provider, backed up by one of the world’s largest training provider. We offer many different qualifications, with flexible online and face-to-face study options (both day and evening), using locally based tutors who can offer you the time and expertise to help you realise your ambitions. bpp.com/bpp-guernsey-home bpp.com/bpp-guer nsey-home Email: guernseyin [email protected] [email protected] Tel: 01481 266 176 and clients. This course will take you through some of the steps and activities to help you to become a consummate networker, and make a real difference difference to your personal reputation and your business. busin ess.

Fiduciary Induction Progr Programme amme (SG_BPP001). Contact: [email protected] or 01534 711800 Description of course: This programme consists of five days’ training, focusing on the practical elements of trust and company administration. It incorporates the soft skills and theory to enable completion of the practical tasks expected of trainees and administrators. The programme is aimed at new starters to the trust and company industry and provides some of the technical knowledge which is useful before any professional exams are started.

Learning Objectives: At the end of this course delegates should be able to: • Look forward to networking events knowing that they will enjoy them and be effecti effective ve • Prepare for networking events • Enter a room full of strangers • Create that powerful ‘first impression’ • Strike the right balance of traditional and online networking • Learn to remember people’s names • Master the art ar t of conversation • Join and leave groups with ease • Know how to ‘work’ a room • Make yourself memorable

Length of course: Five x one day programme, each day will be between 9:00 - 16:00 Target audience: Target au dience: This course is invaluable for anyone whose role involves meeting other people.

Length of course: One day

Price per delegate: The 5 day programme costs £750 which includes all materials

Target audience: Target au dience: This course is invaluable for anyone whose role involves meeting other people. Price per delegate: £395 Open or in house course: Open

Open or in house course: Open Maximum number of delegates: TBC Venue: BPP, Whiteley Chambers, 39 Don Street, St Helier. Can be arranged in Guernsey upon request.

Maximum number of delegates: 40 Venue: BPP, Whiteley Chambers, 39 Don Street, St Helier. Can be arranged in Guernsey upon request. Course dates: 20 October, 2015 

Course dates: 26 – 30 October 2015 or once a week on 26 October, 3 November, 10 November, 18 November and 24 2 4 November, This website stores data such as

Any other useful information: The presenter on this course- Peter Kane, LLB and Chartered Marketer – has strong experience working within service organisations in the private and public sector and also designing and delivering training to them. He spent over three years with Deloitte, during which time he proved that he could quickly establish credibility credibility and trust with partners and make a tangible difference to their success. Peter has delivered training and coaching in business development to people in all sizes of service organisations – and related professional bodies including includi ng the ICAEW. ICAEW. He now delivers Business Development training for BPP and has designed and delivered training to 12 of the world’s 30 leading professional firms.

cookies to enable essential site Course (SG_BPP002). functionality, as Networking well as marketing, name: [email protected] name: janegolding@bpp .com personalization,Contact and analytics. You or 01534 711 836 may change your settings at any time or accept the default settings. Description of course: To develop your career, qualifications and intelligence are not enough. Building a Privacy Policy reputation from the earliest stages in your career through networking will provide you Marketing with a profile and resources for future use. You can never know too many people: every Personalization time you meet someone new, the number Analyticsof people they know multiplies your access to potentially valuable new contacts. Better contacts contac ts give you access to new opportunities

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Richard Le Tocq Chairman of IoD Guernsey Branch 

“We are glad to see that Skills Guernsey is moving to an era of acting upon the findings of the recent skills s kills gaps ga ps research. We look forward to collaborating with this initiative to meet the training needs for businesses across the Bailiwick of Guernsey.”

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web: www.gov www.gov.gg/skillsguernsey .gg/skillsguernsey

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 How a r e we cr eativ e?   A creavity and innovaon event with Professor Vincent Walsh 

   What makes people think?  

fosterr creavity?     How do we foste



  Who is creave?  



The GTA University Centre, Digital Greenhouse and Start Up Guernsey are pleased to announce that they will be holding an inspiring event about

Thursday 1 October 2015 17:30 - 19:30

innovaon and creavity this October. St Pierre Park Hotel, Rohais, The main speaker, Professor Vincent Walsh,

is

one

of

the

world's

St Peter Port, Guernsey 

preeminent cognive neurosciensts with a strong interest in the study of creavity. He will be giving a talk on

£10 per ticket

what makes people think? How do we foster creavity? Who is creave? As well as carrying out world-leading research at UCL, Professor

(60 tickets available) FREE entrance for students

Walsh is an experienced speaker on a range of topics around creavity and has given inspiraonal talks to audiences including Google Create and the Brish Library. For more more details of his work see his website: www.appliedcogniveneuroscience.com www.appliedcogniveneuroscience.com..  This website stores data such as cookies to enable essential In addion thesite event will showcase creave thinking in Guernsey functionality, as well as marketing, with members of the local creave network presenng their personalization, and analytics. You and talking about may changework your settings at any time how they think creavely, followed by a or accept theoor default settings. This could be a photograph, a lm, a sculpture, a discussion.

(20 tickets available) 

To book your place please visit: www.gta.gg

3D printed object or anything else that demonstrates your creavity. We are keen to show o as much local talent as Privacy Policy possible so please let us know on [email protected] [email protected]   if Marketing you would like to include your work in this. Personalization Analytics Save

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www.digitalgreenhouse.gg  www.gta.gg  www.startup.gg