SMC PLRG Flood DigitalPrint

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ONLY CHECKED ITEMS NEED
TO BE DONE TO YOUR PROPERTY.
IDENTIFY THE SOURCE OF THE PROBLEM
AND THE SCOPE OF THE DAMAGE.
A thorough examination using specialized moisture-detection meters,
probes and sensors to determine the extent of the damage enables us
to form the most effective plan for returning your property to normal
as quickly as possible. Our inspection may include identifying possible
hoses or other parts that may have been the cause, tagging these for the
insurance company and providing photo documentation.
Inspect attic.
Wet insulation, framing and stored contents may need to be treated or
protected.
Inspect basement.
Basements need to be inspected to plan proper drying procedures for
possible water seepage.
Inspect ductwork.
Ductwork will be inspected for water intrusion throughout affected
areas, including floor vents.
Inspect crawlspace.
Water may seep into crawlspaces and, if left unattended, may cause
further damage. Wet insulation and framing may need to be treated.

Tile:
Dry in place or
Remove (Your tile flooring is not restorable, or it is more cost-effective
to remove it than to dry it in place.)
Vinyl:
Dry in place or
Remove (Trapped moisture may not dry and could damage
the subfloor.)
Laminate:
Dry in place or
Remove (Nonporous flooring such as Pergo can trap water. It may be
necessary to remove the laminate in order to dry the subfloor.)
Hardwood:
Dry in place or
Remove (Your hardwood flooring is not restorable, or it is more
cost-effective to remove it than to dry it in place.)
Subfloor:
Dry in place or
Remove (Your subfloor is not restorable, or it is more cost-effective to
remove it than to dry it in place.)

EVALUATE WALLS, CEILINGS AND CABINETS.

Protect your contents.
We not only protect items from further damage, but we create a more
efficient environment for faster, more complete drying. Protecting your
contents may include moving items into another room, setting items up
on blocks or moving them off-site.

Remove baseboards.
Depending on the type of baseboard, removal may be necessary to help
dry the structure, addressing moisture trapped between the baseboard
and the wall.

Perform water extraction.
Removing excess water minimizes damage and accelerates the drying
time. Proper equipment is needed to address all flooring layers, and
extraction of each layer may occur at different times.

Drill holes in walls/sheetrock/ceilings for drying/ventilation.
Holes allow trapped moist air to escape quickly, avoiding further damage
to sheetrock and framing, and preventing potential microbial growth.

EVALUATE CARPETING.

Remove drywall/sheetrock.
Due to the source of water, the duration of the water exposure or visible
damage, the sheetrock may be unsalvageable. Removal may simply be
more cost-effective than drying it in place.

Leave carpet and pad in place to dry.
Under certain conditions, we can leave the pad in place to dry.

NOTES: _____________________________________________________

Disengage carpet from the tack strip, remove threshold coverings
(when applicable) and open seams as needed.
This is done to prevent further damage to your carpet and surroundings.
Remove pad.
Pad removal may be required to avoid additional damage, prevent
microbial growth and create a better environment for dehumidification.
Remove nonsalvageable carpet.
Because of its current condition, your carpet may not survive the
restoration process.

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EVALUATE OTHER FLOORING.

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ONLY CHECKED ITEMS NEED
TO BE DONE TO YOUR PROPERTY.
Evaluate insulation.

UNDERSTANDING
THE DRYING PROCESS

Dry in place or
Remove (Your insulation is not restorable, or it is more cost-effective to remove
it than to dry it in place.)

Inspect cabinets.
Because cabinetry is unsealed and may allow moisture to seep in, inspection is
necessary and may include drilling holes or removal of toe kicks.

In flooding, water typically spreads out and flows through the path of least
resistance, especially toward substructures and lower floors. Porous materials,

Remove doors.

whether wood, sheetrock or other building materials, will soak up the water, which

Taking a door off of its hinges may be necessary to allow your flooring to be
removed without damaging the door and to allow for better air flow.

can even travel upward. The resulting effects can include discoloration, swelling,
broken adhesive bonds, delamination (flooring separation), warping and overall

Apply antimicrobials.

breakdown of building materials that make up your property. The more time that

Application of the proper antimicrobial product keeps dormant microbials from
activating while your carpet is drying.

elapses before treatment, the greater the damage. Even if the water evaporates
unassisted, it can cause damage to ceilings, walls and contents.

Apply odor control.
Odors are a natural part of the drying process. Applying proper odor control
products helps to minimize odors.

Place/set up/install high-velocity air movers.
Strategically placed air movers are set up for maximum air flow across surfaces,
accelerating the rate of evaporation of water from wet material into the air.

Place/set up/install dehumidifiers.

ServiceMaster Restore® is a highly reputable, licensed, insured and endorsed water damage service provider. In addition to our years of experience, our qualified
technicians have completed advanced training in water mitigation, dehumidification systems, mold remediation and corrosion control. They also seek continuing
education to learn about new techniques and equipment to better serve you in
your time of need.

A dehumidifier removes the moisture from the air so that evaporation can
continue more effectively. Proper dehumidification helps reduce further damage
to the building and contents.

The information in this brochure is general in nature and may not apply to your

Explain future visits and expectations.

in understanding the processes and procedures in restoring your property.

specific needs. However, we hope it will help answer your questions, and aid you

Schedule next contact and discuss follow-up steps, including moisture readings,
monitoring equipment, repositioning equipment, etc. While every instance is
unique and drying times will vary, these additional visits will ensure rapid drying
and progress toward returning your home or business to normal.

Other
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CARPET

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____________________________________________________________________________

PAD

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SUBFLOOR

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UNDERSTANDING
THE DRYING PROCESS
It is our goal to restore your property as quickly and efficiently as possible.
The drying and restoration may require up to three phases before completion.

PHASE 1. EMERGENCY SERVICE
Upon our arrival, a Statement of Authorization will need to be signed before work can begin. A
ServiceMaster Restore® trained technician will begin by determining if your carpet is salvageable and
if the carpet can be dried in place. If so, we will extract as much water as possible. High-velocity air
movers and dehumidifiers will be set up to dry the carpet and subfloor quickly. Equipment must be
left on for the designated amount of time to ensure proper drying. The carpet may need to be treated
to inhibit microbial growth. If the pad cannot be dried in place, we will detach the carpet from the tack
strip and remove the wet padding to expedite the drying process. A pad sample will be taken back to
our office to be matched and ordered for the reinstallation. If your carpet is deemed unsalvageable,
the technician may advise removing both the pad and the carpet.

JOB SITE INSPECTIONS
It will be necessary for us to have access to your
property during business hours throughout the drying
process in order to properly monitor the temperature,
humidity and our equipment. Please work with
our office on your preferred method for reentry
to your property so we can properly monitor

PHASE 2. REINSTALLATION/CLEANING

the drying process.

When carpet can be successfully restored, we may need to install new pad and reinstall the carpet.
Reinstallation includes restretching, reattaching the tack strip, seam repair and threshold repair
and/or replacement. After the reinstallation, carpet is cleaned and deodorized. When the carpet
and pad can be successfully restored through in-place drying, the carpet will still need to be cleaned
and deodorized. During this phase, any upholstery or other damaged furnishings will be cleaned.
If equipment is still present, the technician will remove it at this time.

PHASE 3. STRUCTURAL REPAIRS
If applicable, after the drying process is complete, structural damage is assessed and the repair
phase can begin. At this time, drywall, ceilings and floors will be repaired. If carpet cannot be
salvaged, new carpet and pad will be installed. It may be appropriate to complete structural
repairs before reinstallation and cleaning.

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FREQUENTLY
ASKED QUESTIONS
STRUCTURAL DRYING
How long will it take my property to dry?
Drying time is determined by a combination of factors, including the location, duration and
source of water, the types of building materials, the weather conditions and how quickly emergency services begin. Through consistent monitoring and evaluation of the drying process, we
can determine when the drying is complete. Your carpet may feel dry to the touch, but padding and subfloors may still be wet underneath. While there are no rules to determine how long

What about my wet furniture?

your property will take to dry, we can tell you it may take between three and five days or more,

The extent of damage and the construction of the furniture will determine if your furniture can

depending on the conditions.

be restored. Your furniture must be dried before damage can be adequately assessed. Nonsal-

How do I know when my property is completely dry?
Proper testing with our specialized equipment is the correct way to determine if things are completely dry. Touch alone may be a false indicator.
Will turning up the heat help dry things out?
Not necessarily. We will adjust the temperature to its optimum setting for the proper drying conditions. Please do not change the setting or shut off the HVAC system; doing so may prolong the
drying process.

customer release form will need to be signed.
Do I need to move out of my property
during this process?
If you file an insurance claim, you may receive guidance from your insurance representative.
However, this is a decision you must reach on your own. Here are several things to consider.
Safety is paramount. Our equipment is as childproof as possible, but we require your supervision
to make sure no children play with it. Air movers and dehumidifiers will create noise and make

My wood floors are wet and buckling.

your property drafty for a few days. It is important that the equipment remains on, so if the

Will they have to be replaced?

noise is disruptive to you, you might want to consider an alternate place to stay.

Wood flooring must be evaluated during the drying
process. We employ specialized drying systems and
dehumidifiers that enable us to create an environment
where wood floors can dry more efficiently and resume
their original shape. Due to the density of hardwood
flooring and urethane finishes, drying may take up to
three weeks or longer. If you filed a claim, your insurance

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vageable furniture will be documented for you, and if any items need to be discarded, a

What’s that smell?
It is not unusual to smell odors during the drying process. Increased heat and humidity can also
lead to increased odors that may be coming from the drying building materials, or dormant spill
and accident areas. Do not confuse these normal odors with the odor of mold. As the drying
process continues and humidity levels drop, you’ll notice these odors disappearing on their own.
Deodorizers are often used to minimize these effects as well.

adjuster will work with you to make the final decision as

Does everything need to be moved out during restoration?

to whether floors will need to be refinished or replaced.

Not usually. If items need to be moved out, we will let you know in advance.

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FREQUENTLY
ASKED QUESTIONS

Why did the technician leave wet carpet on my stairs?
Carpet on the stairs is generally not removed for safety reasons. Exposed tack strips or staples,
especially on steps, is dangerous. However, there are situations where removing carpet from
stairs is necessary to prevent damage to hardwood steps or in the case of sewage contamination.

My ceilings are wet. What needs to be done?
Our technicians will evaluate moisture content, determine the severity of
the damage and may have to remove some of your ceiling for ventilation.
Wet insulation can also be a hazard and may need to be removed.
Should I open the windows to help the drying process?
Opening your windows to assist the drying process is not always recommended. Outside weather conditions may vary, so the technician will
determine when and if the outside air is appropriate.
Can I walk on the area during the drying process?
It is strongly suggested that you keep the traffic to a minimum. Wearing
shoes is recommended for your safety.

Removing tack strips is not advised, as this may damage the hardwood or the subfloor. Extreme
caution must be used whenever the tack strip is exposed or when the carpeted stairs are damp.
If carpet left on the stairs is unsalvageable, it will be removed when new carpet is installed.
How will you match my carpet pad?
A sample of your pad is brought to our office for a match. When available, an identical pad will
be used. When your original pad is not available, we will provide a pad of the same quality, thickness and density. A similar pad may differ in color based upon the time it was manufactured.
What will you do with my area rugs?
Rugs are taken to our warehouse for special care. They need to be dried carefully
to minimize bleeding of colors and discoloration. Your rugs will be dried, cleaned

CARPET AND FLOOR COVERINGS

and returned.

Can my carpet be restored or will it have to be replaced?

EQUIPMENT

A few reasons your carpet may not be salvageable:
• Delamination (occurs when the backing separates from the carpet fiber)
• Loss of adhesion (may be caused by prolonged exposure to water or
age of the carpet)
• Permanent stains
• Carpet covers wood flooring (to salvage the wood flooring)
• Sewage contamination

Why are air movers and
dehumidifiers used?
When water damage has occurred,
water can be absorbed into the drywall
(sheetrock), baseboards, subflooring, etc.
Drying these surfaces requires high-velocity air movers to accelerate the release of

Why does my specialty floor need to be removed?

absorbed water into the air. Dehumidifiers

Nonporous flooring can trap water and prevent it from drying properly.

are necessary for removing this excess
moisture to help protect property and create conditions for efficient drying. Please do not turn
off or move drying equipment without first calling ServiceMaster Restore.

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TIPS FOR KEEPING YOUR HOME
OR BUSINESS SAFE IN THE FUTURE:

FREQUENTLY
ASKED QUESTIONS

WATER DAMAGE
•P
 eriodically check the following to ensure they are secure, in good condition
and leak-free: hot water tanks, washing machine hoses, dishwashers,
refrigerators and ice makers.
• Clean your gutters every autumn to prevent backup and leaks.
•P
 revent frozen pipes and their disastrous results by keeping your home or business heated while you’re away on vacation. Close interior valves for exterior

Who is responsible for monitoring the drying equipment?

faucets during the winter months. Leave cabinet doors open during extremely

Our water damage mitigation specialists will place and monitor equipment to achieve optimal results in

cold weather to allow warm air in to help prevent pipes from freezing.

the shortest amount of time. Please make sure no one turns the equipment off or moves it. Please notify
our office immediately if the power goes off or if the equipment turns off.

FIRE AND SMOKE DAMAGE

What will it cost to run the equipment?

•P
 lace a smoke alarm on each floor of your home or business (and one in each

Based on average electrical rates, it may cost about $1 per day per piece of drying equipment to oper-

bedroom at home). Store fire extinguishers within reach in the kitchen and

ate. Actual costs can vary depending on current rates from your local electricity provider.

utility areas.

SEWAGE
What about sewage contamination?

•S
 chedule service and cleaning annually for furnaces, heating systems, chimneys
and fireplaces.
•A
 void overloading electrical circuits. Check extension cords and fuse boxes or

Hard surfaces can be cleaned and sanitized. Affected items that cannot

circuit breakers, making sure there is never a combination of appliances that

be sanitized require disposal. Porous materials such as drywall, ceiling

exceeds 1500 watts on the same circuit.

tiles, insulation, particleboard, paneling, etc., that have been directly
affected should be removed during the emergency service visit.

PAYMENT
Who is responsible for paying for the service?
Ultimately you, the property owner, are responsible for payment. As
the property owner, you will need to sign a form authorizing the work
and payment. If this is an insurance claim, ServiceMaster Restore generally collects only the deductible amount and bills the balance to your
insurance provider as a service to you. If you have a large loss, your
mortgage company may be included as a payee on the payment from
your insurance company, and you may need to obtain a signature from them as well. If your claim is not
covered or you decide not to file a claim, you will be expected to pay in full at the time of service.

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© 2013 ServiceMaster Restore. All rights reserved.
Services provided by independently owned and operated businesses.
Services may vary upon location.

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