Susan Ellis
Content
SUSAN ELLIS
[email protected]
IT PROJECT MANAGER / TECHNICAL WRITER / SYSTEMS
ADMINISTRATOR
WORK EXPERIENCE
Columbia South!" E#u$atio" G!ou% O!a"& 'a$h( AL
S)*tm* A#mi"i*t!ato! / Co"+i&u!atio" Jul) ,-./ 0 P!*"t
Administer multiple system-criticl pplicti!ns "it# emp#sis !n t#e Uni$ersity%s
Lernin& Mn&ementSystem' (lc)*!rd. Mn&e IT pr!+ects t#r!u&# pr!+ect li,e
cycle. -!r) "it# .rd prty $end!rs ,!rtec#n!l!&y inte&rti!n.
R*%o"*ibiliti*
• Ensure uni$ersity systems meet SLAs. O$ersee pplicti!n c!n,i&urti!n ,!r *!t#
educti!nl nd client supp!rt tec#n!l!&ies.
• Mn&e IT Operti!ns pr!+ects t#r!u&# li,e cycle/ inititi!n' plnnin&' e0ecuti!n' mn&in&'
nd cl!se.
• Crete pr!+ect plns t#r!u&# use !, pr!+ect mn&ement tec#n!l!&y' "!r) nd ts)
sc#edules' c!!rdinti!n !, pr!+ect tems' pr!+ect estimtes' implementti!n plns' pr!+ect
meetin&s' nd detiled rep!rts ,!r pr!+ect trc)in& nd nlysis.
• Mintin pr!per !perti!n' $il*ility' nd reli*ility !, criticl uni$ersity systems nd
pplicti!ns t! meet t#e demnds !, t#e *usiness. Set-up' mintin' m!nit!r' nd per,!rm
c#n&es t! uni$ersity systems.
• Systems dministrti!n' m!nit!rin& "e* ser$ers nd systems ,!r per,!rmnce nd end-user
$il*ility.
• Liis!n *et"een Net"!r) Operti!ns nd t#e di$isi!ns !, Acdemic A,,irs' Instructi!nl
1esi&n' Student A,,irs' nd !t#er res re2uirin& IT Operti!ns Supp!rt.
A$hi1m"t*
• Success,ully in,luenced t#e +!inin& !, t#e *usiness nd IT Operti!ns t! ,!rm
c!mpre#ensi$e
• Tec#n!l!&y -!r)-&r!up nd Ne" Tec#n!l!&y C!mmittee. C!mmunicti!ns re en#nced
nd di$isi!ns re "!r)in& s tem unit ,!r e0istin& nd ne" tec#n!l!&ies.
• C!mpleted multiple pr!+ect inititi$es includin& system-criticl s!,t"re up&rdes'
implementti!n !, cl!ud nd s!cil ,etures !, t#e Lernin& Mn&ement System' multi-
medi tec#n!l!&y selecti!n nd inte&rti!n' C!ntent Mn&ement System implementti!n'
lernin& tec#n!l!&ies ,!r e-(!!)s nd cust!m !nline l*s.
• S!lidi,ied IT Operti!ns "!r),l!" *y creti!n !, p!licy' stndrd !pertin& pr!cedures' nd
c#n&e mn&ement.
• Ne&!titi!n nd implementti!n !, )ey s!,t"re c!ntrcts "it# t#ird-prty $end!rs.
3 4 5 & e
• C!mpleted (lc)*!rd Administrt!r Certi,icti!n nd (lc)*!rd C!ntent Mn&ement
System Certi,icti!n.
Columbia South!" E#u$atio" G!ou% O!a"& 'a$h( AL
A**o$iat 2i$3P!*i#"t O%!atio"* Jul) ,-., 3 Jul) ,-./
5r!$ide #i&#-$!lume' E0ecuti$e 5r!+ect Mn&ement ,!r t#e 5r!$!st' "it# t#e inclusi!n
!, resp!nsi*le1i$isi!ns/ Curriculum 1e$el!pment 6 Instructi!nl 1esi&n' Acdemic
A,,irs' nd Student A,,irs.Mn&e c!m*inti!n !, up t! 78 lr&e nd smll pr!+ects
simultne!usly. Interpret *usiness needsint! tec#nicl re2uirements "!r)in& s t#e led
p!int !, c!ntct ,!r In,!rmti!n Tec#n!l!&y Net"!r)Operti!ns nd 1e$el!pment.
R*%o"*ibiliti*
• 1irect !perti!ns relted t! c!mpre#ensi$e' uni$ersity-"ide enr!llment systems nd
pr!&rms "it# primry ,!cus !n lernin& tec#n!l!&ies nd client supp!rt nd stis,cti!n.
• 1ri$e deli$ery !, tec#nicl pr!+ect inititi$es t#r!u&# t#e pr!+ect mn&ement li,e-cycle'
includin& ,!ll!"-up nd impr!$ement. Ensure deli$er*les re "it#in speci,ied prmeters
nd e0pected results re c#ie$ed "it#in set dedlines nd *ud&etry ll!tment.
• O$ersi&#t in pr!cess ,l!"' "!r) in pr!&ress li&ns "it# current pr!+ects nd stndrd
!pertin& pr!cedures.
• O$ersee Strte&ic 5lnnin& cycle. 1e$el!p strte&ic &!ls nd !*+ecti$es ,!r !$ersi&#t
deprtments' "#ic# supp!rt nd pr!m!te t#e missi!n !, t#e instituti!n' includin& nnul
*ud&etry re2uirements ,!r pers!nnel nd pr!,essi!nl de$el!pment.
• 5rimry "riter !, Instituti!nl 5!licy' Stndrd Opertin& 5r!cedures' nd Trinin& Mnuls.
• Ser$e !n deprtmentl' di$isi!nl' nd Uni$ersity c!mmittees9 represent di$isi!n !n
ppr!prite
Uni$ersity *!dies' c!mmittees' nd c!uncils.
• Re$ie"' mintin' nd ppr!$e t#e *ud&ets ,!r t#e 5r!$!st%s 1i$isi!n includin& ll ,uncti!nl
res.
• 1irect ppr!priti!n !, ,unds nd e0penditures reltin& t! ser$ices' tec#n!l!&y' nd
pr!&rms.
• Ser$e s t#e pp!inted Om*udsmn/ An un*ised' t#ird-prty res!urce t#t ,cilittes
c!mplint nd:!r &rie$nce res!luti!n *et"een mem*ers !, t#e Uni$ersity C!mmunity'
includin& students' pers!nnel' nd t#e Uni$ersity.
• Recei$e' re$ie"' reserc#' nd nly;e circumstntil e$ents surr!undin& c!mplints nd:!r
&rie$nces' includin& in-dept# re$ie" !, student rec!rds c!ntined t#e Student In,!rmti!n
System nd (lc)*!rd Lernin& Mn&ement System.
• 5r!$ide !*+ecti$e +usti,icti!n up!n "#ic# &rie$nce decisi!ns re mde.
• 5r!$ide #i&#-le$el c!n,lict mn&ement.
A$hi1m"t*
• Success,ully #ired t#e ,!ll!"in& $cncies/ 38 5r!&rm 1irect!rs' 1en !, Curriculum
1e$el!pment nd 1esi&n' 1irect!r !, Acdemic Ad$isin&' <5 !, Student A,,irs' nd lr&e
ss!rtment !, d+unct ,culty.
• C!nstructed ne" unit "it#in t#e 1i$isi!n !, Student A,,irs' t#e Acdemic Ad$isin& Center'
t! pr!$ide min p!int !, c!ntct ,!r students "#ile up#!ldin& t#e Uni$ersity Missi!n !,
5remier
Cust!mer Ser$ice.
7 4 5 & e
• Assimilted t#e Uni$ersity Om*udsmn%s O,,ice nd pp!inted my success!r pri!r t!
ssumin& ne" r!le in IT.
• Creted nd implemented n ut!mted student ,!ll!"-up system t#r!u&# c!ll*!rti$e
e,,!rt "it# t#e 1irect!r !, S!,t"re 1e$el!pment. Aut!mti!n "s pplied t! t-ris) clients
identi,ied t#r!u&# cust!m (I dt c!ntined "it#in dt*se t*les. Cust!m c!mmunicti!n
cmpi&ns t#r!u&# clls' e-mils nd student d$isin& mintined t#e uni$ersity%s !$erll
client retenti!n.
• C!mpleted (AU m+!r up&rde t! t#e Uni$ersity%s system-criticl pplicti!n' (lc)*!rd
Lernin& Mn&ement System' "it# IT Net"!r) Operti!ns.
• Re$ie"ed nd implemented multiple tec#n!l!&ies nd s!,t"re t#r!u&# "!r) "it# S!,t"re
1e$el!pment nd IT Operti!ns9 includin& =itrcs Accreditti!n nd C!mplince
Mn&ement'
S!,t"re Secure%s Rem!te 5r!ct!r' C!nnect Yrd S!cil (uildin& (l!c)' Student Identity
<eri,icti!n (i!metrics' 5ers!n Online L*s' Mc>r"-Hill e-(!!)s' nd !t#er ss!rted
s!,t"re.
• Success,ully pssed 388? !, ll p!licies nd uni$ersity c#n&es t#r!u&# @ c!nsecuti$e
Uni$ersity (!rd !, Trustee C!mmittee Meetin&s.
• Implemented Rem!te 5r!ct!rin& S!luti!n ,!r students t#r!u&# "!r) "it# t#e Uni$ersity%s
s!,t"re de$el!pment tem' cust!m A5I' nd S!,t"re Secure' t#ird-prty s!,t"re
c!mpny.
Columbia South!" E#u$atio" G!ou% O!a"& 'a$h( AL
Di!$to! o+ Stu#"t S!1i$* a"# Rt"tio" O$tob! ,--4 3 Jul) ,-.,
5r!$ide !$ersi&#t nd direct t#e Online Uni$ersity%s client supp!rt deprtment'
c!mprised !, @8 st,, ndmn&ement. O$ersee uni$ersity nd student intercti!ns nd
supp!rt' ensurin& unprecedented le$els.Crete nd implement client retenti!n inititi$es
nd mesurements.
R*%o"*ibiliti*
• O$ersee t#e #u* !, client c!ntcts nd ser$ice supp!rt' includin& cdemic nd tec#nicl
supp!rt.
• Crete nd implement 2ulitti$e nd 2untitti$e per,!rmnce metrics t! ensure
deprtment is ser$icin& ll clients in t#e prescri*ed mnner.
• 1e$el!p nd e0ecute Strte&ic 5lnnin& inititi$es nd ll le$els !, t#e Strte&ic 5lnnin&
pr!cess.
• Recruit nd #ire st,,. C!nduct per,!rmnce pprisls nd empl!yee relti!ns
mn&ement.
• C!mp!se' ppr!$e' trin' nd implement (!rd ppr!$ed Instituti!nl 5!licies nd
5r!cedures.
• O$ersee Student Hnd*!!)' Ctl!& nd 1!ct!rl Hnd*!!) pu*licti!ns.
• Optimi;e utili;ti!n !, ll t!!ls $il*le t! mn&ers nd st,,' includin& dt*se
inte&rti!ns nd en#ncements' p#!ne systems' nd s!,t"re pplicti!ns.
• Ensure ll deprtment ,uncti!ns re e0ecuted in mnner c!mplint "it# ccreditti!n
re2uirements nd stte:,ederl l"s:re&ulti!ns.
• >uide' de$el!p' nd m!ti$te empl!yees ,!r success pers!nl nd pr!,essi!nl success.
A$hi1m"t*
. 4 5 & e
• (uilt t#e Student Ser$ices 1eprtment ,r!m 7A st,, in 788B t! !$er @8 st,, in 7837'
pr!&ressi$ely ddin& incresed le$els !, supp!rt ,!r clients.
• (uilt dynmic mn&ement tem in Student Ser$ices t#t e,,ecti$ely rn t#e deprtment
"it# limited !$ersi&#t.
• Creted t#e ,irst Trinin& 1i$isi!n t t#e instituti!n' "#ic# led t! deprtmentl trinin& units
nd Trinin& C!!rdint!rs cr!ss t#e Uni$ersity9 creted t#e ,irst #rd nd s!,t c!pies !,
deprtment trinin& mnuls.
• In 7833' creted st,, in$estment inititi$e t#t led t! 78? increse in +!* stis,cti!n.
• Mintined BC? c!mpleti!n time in pr!cessin& student re2uests nd BD? turn!$er in
resp!ndin& t! client e-mils nd p#!ne clls.
• Creted ne" nd mde success,ul iterti!ns ,!r !$er 7@ instituti!nl p!licies.
• Creted t#e Uni$ersity%s Tec#nicl Supp!rt 1eprtment nd !$ers" its trnsiti!n' m!$in&
under t#e IT 1i$isi!n um*rell. Hired nd trined 38 st,, mem*ers ,!r t#e deprtment.
• I "s $ery success,ul in Student Ser$ices *ecuse I "s &i$en t#e ut!n!my t! led nd
de$el!p t#e deprtment "it# inn!$ti!n nd tem"!r).
Columbia South!" E#u$atio" G!ou% O!a"& 'a$h( AL
Di!$to! o+ A#mi**io"* 5b!ua!) ,--6 3 O$tob! ,--4
R*%o"*ibiliti*
• 5r!&ressi$e le$els !, leders#ip "it#in t#e O,,ice !, Admissi!ns includin& mn&er nd
super$is!r.
• 1e$el!p nd e0ecute enr!llment strte&ies includin& led mn&ement li&nin& "it#
mr)etin& tr&ets.
• 5r!cti$ely identi,y ne" !pp!rtunities nd ris)s' ssess !pti!ns nd t)e ppr!prite cti!ns
t#t result in &r!"t#' scl*ility' nd sustin*ility !, t#e Admissi!ns Missi!n.
• Re$ie"' nly;e' nd m)e rec!mmendti!ns ,!r impr!$in& metrics !, dmissi!ns in
strte&ic' *usiness-minded mnner.
• 1e$el!p nd e0ecute strte&ic pln ,!r Admissi!ns' includin& c!#esi$e ne" p!licies s
needed' ,!cusin& !n e,,ecti$ely en&&in& ll pr!specti$e students.
• C!ll*!rti$ely "!r) "it# s!,t"re de$el!pment t! impr!$e pr!cesses t#r!u&# ut!mti!n.
ED7CATION
Columbia South!" 7"i1!*it) O!a"& 'a$h( AL
(c#el!r !, Science - Or∋ti!nl Leders#ip Enury 788B F 5resent
E0pected C!mpleti!n Eul 783A G37 Semester #!urs reminin&H
5aul8"! Stat Commu"it) Coll& Gul+ Sho!*( AL
Culinry Arts Enury 7888 - Enury 7887
7"i1!*it) o+ Alabama Tu*$aloo*a( AL
(usiness Mn&ement Enury 3BBI - Enury 3BBB
Shlto" Stat Commu"it) Coll& Tu*$aloo*a( AL
Arts nd Sciences My 3BBA - Au&ust 3BB@
A 4 5 & e
LICENSES AND CERTI5ICATIONS
• (lc)*!rd Lernin& Mn&ement Systems Administrt!r' 783.' (lc)*!rd
• C!ntent Mn&ement Systems Administrt!r' 783.'
• 5r!+ect Mn&er 5r!,essi!nl G5M5H' In-5r!&ress' e0pected e0minti!n dte Je*. 783A
PRO5ESSIONAL A55ILIATIONS
K <M"re User >r!up <MU> 783.
K Americn S!ciety ,!r Trinin& nd 1e$el!pment AST1 788B-7837
K Internti!nl Cust!mer Ser$ice Ass!citi!n ISCA 788B-783.
K Cust!mer Ser$ice Mn&er CSM 788B-7833
K S!ut#ern Mn&ement Ass!citi!n SMA 788B-7833
K Americn Cncer S!ciety ACS 788D-7837
K Americn Culinry Jederti!n ACJ 7883-7837
PRO5ESSIONAL DE2ELOPMENT
K 7838 F (lc)*!rd -!rld 7838' Orlnd!' JL
K 7833 F (lc)*!rd -!rld 7833' Ls <e&s' N<
K 7833 F Ass!citi!n !, 5ri$te Sect!r C!lle&es nd Uni$ersities A5SCU' 1lls' T=
K 7833 F Acdemic nd Student A,,irs (!rd !, Trustee C!mmittee Meetin&' Oct 7833
K 7837 F (lc)*!rd -!rld 7837' Ne" Orlens' LA
K 7837 - Acdemic nd Student A,,irs (!rd !, Trustee C!mmittee Meetin&' En 7837
K 7837 F Tr!y Uni$ersity (lc)*!rd Symp!sium' Apr 7837
K 7837 F Acdemic nd Student A,,irs (!rd !, Trustee C!mmittee Meetin&' Apr 7837
K 7837 F C!lle&e !, Arts nd Sciences Ad$is!ry C!uncil' Apr 7837
K 7837 F C!lle&e !, (usiness Ad$is!ry C!uncil' Apr 7837
K 7837 F C!lle&e !, Arts nd Sciences Ad$is!ry C!uncil
K 7837 F Acdemic nd Student A,,irs (!rd !, Trustee C!mmittee Meetin&' Eul 7837
K 7837 F IT 5r! Cmp' Oct 7837' N!rt#"est Jl!rid Stte C!lle&e
K 7837 F At#ens Stte Uni$ersity (lc)*!rd Symp!sium' N!$ 7837
K 7837 F S!ut#ern Ass!citi!n !, C!lle&es nd Sc#!!ls Annul Meetin&' 1ec 7837
K 783. F Acdemic nd Student A,,irs (!rd !, Trustee C!mmittee Meetin&' En 783.
K 783. F Acdemic nd Student A,,irs (!rd !, Trustee C!mmittee Meetin&' Apr 783.
K 783. - Acdemic nd Student A,,irs (!rd !, Trustee C!mmittee Meetin&' Eul 783.
K 783. F (lc)*!rd -!rld Eul 783.' Ls <e&s' N<
K 783. F <MU>' <M-re User >r!up' Sep 783.' Atlnt' >A
K 783. F IT 5r! Cmp' Oct 783.' N!rt#"est Jl!rid Stte C!lle&e
COL7M'IA SO7THERN 7NI2ERSITY PRO5ESSIONAL MEM'ERSHIPS
K Mem*er' Retenti!n Ts) J!rce 788B-present
K C#ir' >rie$nce C!mmittee 7838-7837
C 4 5 & e
K Mem*er' Student E0perience Ts) J!rce 7833-7837
K C#ir' J!ll!"-up Systems Ts) J!rce 7833-7837
K Mem*er' 5r!$!st C!uncil 7833-present
K Mem*er' E0ecuti$e C!uncil 7837-present
K Mem*er' Strte&ic 5lnnin& C!mmittee 788B-783.
K Mem*er' Curriculum M!del Ts) J!rce 7837 F present
K Mem*er' Specil Circumstnces C!mmittee 788B-7837
K Mem*er' Ctl!& 1e$el!pment Ts) J!rce 7837 F present
K Mem*er' Acdemic 6 Student A,,irs 5!licy C!mmittee 7838-present
K C#ir' 5r!ct!rin& Stndrds 6 Student Identity <eri,icti!n Ts) J!rce 7837-783.
K C#ir' 5lcement !, Juncti!ns Ts) J!rce 7833-7837
K Mem*er' >rduti!n C!mmittee 788B-present
K Mem*er' Ln&u&e C!mmunicti!ns Ts) J!rce 7833-7837
K Mem*er' Under&rdute 5r!&rm Structure Ts) J!rce 7833-7837
K Mem*er' Entrnce Assessment 1i&n!stic T!!l Ts) J!rce 7837
K Mem*er' Em*rce Mt# Ts) J!rce 7837
K Mem*er' Returnin& Students Ts) J!rce 7837-783.
K Mem*er' O,,ice !, t#e Om*udsmn 7837-783.
K Mem*er' Ctl!& 5u*lis#in& Ts) J!rce 7833-783.
K Mem*er' 5!tentil Res!urces Re&i!nl Accreditti!n Ts) J!rce 7833-783.
K Administrti$ely Resp!nsi*le 5rty' Acdemic nd Student A,,irs 5!licies 7833-783.
K Mem*er' Acdemic C!uncil 7833-7837
K Mem*er' 1(A Ts) J!rce 7833
K Mem*er' Enr!llment Mn&ement 6 Student Supp!rt C!mmittee 7837-783.
K Mem*er' S!ut#ern Ass!citi!n !, C!lle&es nd Sc#!!ls Cndidcy Applicti!n Tem 7833-
783.
A'O7T ME
Systems Administrt!r' Multi-Tiered
En$ir!nments
5r!,icient -riter !, 5!licy' 5r!cedure' nd
Mnuls
IT 6 (usiness 5r!+ect Mn&ement
Jmilir Met#!d!l!&ies/ ITIL' A&ile'
1e$Ops' Ln*n' (ene,its Reli;ti!n
5r!cess
MS O,,ice Suite. MS -!rd. E0cel.
5!"er5!int. <isi!. MS 5r!+ect. OneN!te.
Mind Mppin&
Le$er&in& Tec#n!l!&y t! Impr!$e
5r!cess 6 -!r) Jl!"
C!mmitted t! Hi&# Le$el !, Inte&rity'
C#rcter' 6 -!r) Et#ic
I (elie$e in t#e >!lden Rule nd
5uttin& Ser$ice t t#e J!re,r!nt
I Spe) E$ery*!dy%s Ln&u&es
I%m C!m,!rt*le Under 5ressure
5!siti$e Appr!c# t! Lernin& 6
Hndlin& C#llen&in& Situti!ns
Ts) Oriented 6 1edline 1ri$en
M!ti$ted *y Results
L!yl 6 C!mmitted
-!r) Hrd. 5ly Hrd
I 4 5 & e
Mn&ement
Tem Ment!rin& 6 Leders#ip
Ris) Mn&ement
Strte&ic 5lnnin&
(ud&etin&
@ 4 5 & e
