Tractor/Trailer driver

Horace Stephens 7828 Thouron Ave Philadelphia, PA 19150 M: 215-681-1545 [email protected] Dedicated Class B truck driver with 5+ years of experience in the furniture del ivery industry. Consistently achieved record-high numbers of 95% or higher in de livery success. Awarded Top delivery expert in 2007, for delivering $5,000,000+ of undamaged merchandise, for remaining injury free, and having zero customer ho me damage. Areas of Expertise Able to comfortably lift 60+lbs Excellent customer service skills Great communication skills Great at following procedures Complaint handling & resolution Able to work as a team/solo Training and development Order Fulfillment Mapping/routing Professional Experience Raymour and Flanigan Furniture 6/01-6/10 Customer Delivery Expert- Loaded 60+ pieces of furniture onto a straight truck. * Thoroughly inspected delivery truck and submitted DVR daily * Ensured that all furniture was free of any damage before loading * Mapped out route daily * Off loaded all pieces to the assigned customers * Assembled furniture * Minor repairs to case goods as needed * Trained Customer Delivery Assistants Education Smith & Solomon February 2011- April 2011 Virginia Union University September 1988- April 1990 Germantown High school September 1984- June 19*88 Technical Expertise CDL Class A & B Endorsements: Tankers, Doubles & Triples, Hazmat Internet Savvy