Yon Brooks CV
Content
CURRICULUM VITAE
Name: Yon Brooks
Telephone: +44 (0) 7834 553999
Email: [email protected]
LinkedIn: https://www.linkedin.com/pub/yon-brooks/97/367/a75
Skills:
I am a dynamic, enthusiastic and hard working person who is good at communicating
with people of all ages. I am confident dealing with people from accross the Internet, on
the phone and in person. Working as part of a team as well as taking the initiative
individually both come very naturally to me. I am fluent in French at a native level. I am
experienced working within;
•
HTML5, CSS3 (SASS and SCSS) and JADE
•
Bootstrap and Foundation to create responsive websites both manually and via
frameworks
•
Cross browser and device web pages
•
Version control systems, such as GIT
•
JSON and RESTful interfaces
•
Working as part of an AGILE team
Education:
Longsands College 2001 to 2008
A2
Business Studies
Pass B, B
Film Studies
Pass B
Computer Science
Pass A
Work Experience
October 2013 to current - Front End ECOM developer; Integrations, Optimal
Payments. Troubleshooting technical issues related to Optimal Payments’ applications
and systems and making necessary technical changes when needed. Executing
programming and testing to meet customer integration requirements. Collaborating with
Montreal and Irvine based technical support team and various internal departments to
resolve customers’ inquires and identifying, investigating and escalating system issues
as required. Producing technical specifications and documentation based on client
requirements/integration Questionnaire. Configuring payment systems to enable clients’
websites to take credit card payments and alternative payment methods. Being involved
in large-scale development work where appropriate to enable new shopping cart to link
into the system and HTML and CSS bespoke branding designs.
•
Advanced understanding of major Internet protocols and languages: HTTP,
HTML5, Web Services, CSS3, XML and JSON
•
Working knowledge of SQL, including ability to author ad-hoc database queries
•
Knowledge of Windows and UNIX operating systems.
•
Advanced understanding of payment APIs and payment systems integration
standards
•
Experience with template processing systems such as Templatetoolkit(TT2) and Jekyll
•
July 2012 to April 2013 Customer Support Representative (Technical Support),
Jagex. I jumped into this roll extremely easily as it ties in with my passion for technology,
gaming and helping other people; not to mention being an advocate for gaming. If
players are experiencing difficulties logging in or using one of our products it is up to me
to make those problems a thing of the past! I take great pride in providing hi-quality and
coherent service to players, empathy which I believe is the key to providing such a
service comes very easily to me as I am a gamer myself. Other aspects of my role
included the following:
•
Logging contacts across varied remits using an SQL database.
•
Maintaining and being resonsible for all out of hours escalation queries.
Frequently liaise with executive level colleagues for critical reporting concerning
callouts.
•
Using the SLA system to log, resolve and close ticketed items whilst liaising with
the Desktop Support team.
•
Regularly updating confluence for technical queries using both our own Wikipage
and Jira.
•
Taking ownership of issues from first contact to resolution, often consulting
numerous departments.
•
Project management experience using Agile methodologies.
•
Training all new members of the 2nd Line Technical Support Team.
•
QA testing products using both regression and variable test plans.
September 2010 to December 2011 Services LEGO, SITEL Watford. In this role I had
to deal with all types of consumers; happy/angry/upset kids, adult players and parents. I
gained GamesMaster experience from an MMO campaign, LEGO Universe, consistently
exceeding 100% SLA targets. The role started as purely a customer service role, but due
to my display of technical skill I was promoted to Lead Technical Specialist.
As the Technical Specialist for day shift it was my job to:
•
Handle all technical queries and concerns from customers, colleagues and
management.
•
Maintaining all of the systems for the entire Player Support floor as well as
helping players & parents who were facing technical difficulties with their own
systems. Building systems from scratch for new and existing employees.
•
Providing training for members of the Player Support Team.
•
Liaising with all levels of management regarding product stability and player
facing issues.
•
In constant communication with the LEGO developers regarding bugs which I
would QA myself.
Febuary 2010 Recruitment Consultant, Bordeaux France. As a recruitment
consultant I was responsible for attracting candidates and matching them to temporary
or permanent positions with client companies. I excelled at using sales, business
development, marketing techniques and networking in order to attract business from
client companies throughout. Building relationships with clients is something I find very
easy and enjoyable. As I am bilingual; English/French, my role focused on English
speaking candidates who are seeking work in France.
Summer 2009 Voluntary work for Daisy's Eye Cancer Fund I worked as a volunteer
in Kenya for Daisy's Eye Cancer fund, to help build local capacity in the care of children
with the rare eye cancer, retinoblastoma. This is a fast growing eye cancer affecting
babies and very young children. I worked with their team, video documenting the second
annual conference of the Kenya National Retinoblastoma Strategy Group, whose
purpose is to achieve collaborative development of a national medical and psychosocial
care program for affected children and their families. I also documented the very
significant presentation and initial use of a Retcam Shuttle™ (a specialised camera for
filming the retina), the first medical device of its kind in Africa.
Feb and June 2008 part-time volunteer at St. Neots Community College Worked in
the Modern Languages department, using my skills in both English and French and in
the graphics departments as I am keen on art and computers. In both sections, I
prepared presentations, posters etc and carried out photocopying duties. In the
languages department I helped arrange a visit of year 9/10 students to France, this
included phoning various hotels, museums etc to arrange and finalise bookings.
Sep 2007 to May 2008 In my final year at Longsands' Community college, I ran a small
shop with a small group of sixth formers. Our aim was to source and sell snacks cheaply
to students in the lower school. Our venture was very successful and still continues
today.
May 2005 Work Experience As part of the school curriculum, I arranged my own work
experience in France. I secured a position as an assistant salesman for a company
which sold and arranged leasing contracts for Toshiba photocopiers and printers. The job
involved visiting customers and preparing and completing various contracts with them. I
helped the sales manager set up and demonstrate their newly purchased/leased
products and carried out some initial training with the customers. Back at the office I
liaised with the sales and accounting departments ensuring that each received the
correct copies of the paperwork. All communications during my time with this company
were in French.
Achievements
I belong to an association which helps blind people and have participated in guided tours
to such places as Disneyland Paris, the Lake District, Cornwall and various other
locations in England and France. I have also assisted with fund raising events for this
charity and have taken part in street collections, helped set up and run their stall at many
events, including the Autumn Fete which usually raises in excess of £1,500. As a result, I
am very confident around disabled people.
Hobbies
Over the past 2 years I have been raising a Husky Puppy. She was a rescue from
abusive owners. I attend the gym on a regular basis. I enjoy traveling and seeing as
much as I can. I still play the odd video game. I am currently helping a friend of mine
train for the October 2013 IronMan in Barcelona.
References:
Available on request.
Name: Yon Brooks
Telephone: +44 (0) 7834 553999
Email: [email protected]
LinkedIn: https://www.linkedin.com/pub/yon-brooks/97/367/a75
Skills:
I am a dynamic, enthusiastic and hard working person who is good at communicating
with people of all ages. I am confident dealing with people from accross the Internet, on
the phone and in person. Working as part of a team as well as taking the initiative
individually both come very naturally to me. I am fluent in French at a native level. I am
experienced working within;
•
HTML5, CSS3 (SASS and SCSS) and JADE
•
Bootstrap and Foundation to create responsive websites both manually and via
frameworks
•
Cross browser and device web pages
•
Version control systems, such as GIT
•
JSON and RESTful interfaces
•
Working as part of an AGILE team
Education:
Longsands College 2001 to 2008
A2
Business Studies
Pass B, B
Film Studies
Pass B
Computer Science
Pass A
Work Experience
October 2013 to current - Front End ECOM developer; Integrations, Optimal
Payments. Troubleshooting technical issues related to Optimal Payments’ applications
and systems and making necessary technical changes when needed. Executing
programming and testing to meet customer integration requirements. Collaborating with
Montreal and Irvine based technical support team and various internal departments to
resolve customers’ inquires and identifying, investigating and escalating system issues
as required. Producing technical specifications and documentation based on client
requirements/integration Questionnaire. Configuring payment systems to enable clients’
websites to take credit card payments and alternative payment methods. Being involved
in large-scale development work where appropriate to enable new shopping cart to link
into the system and HTML and CSS bespoke branding designs.
•
Advanced understanding of major Internet protocols and languages: HTTP,
HTML5, Web Services, CSS3, XML and JSON
•
Working knowledge of SQL, including ability to author ad-hoc database queries
•
Knowledge of Windows and UNIX operating systems.
•
Advanced understanding of payment APIs and payment systems integration
standards
•
Experience with template processing systems such as Templatetoolkit(TT2) and Jekyll
•
July 2012 to April 2013 Customer Support Representative (Technical Support),
Jagex. I jumped into this roll extremely easily as it ties in with my passion for technology,
gaming and helping other people; not to mention being an advocate for gaming. If
players are experiencing difficulties logging in or using one of our products it is up to me
to make those problems a thing of the past! I take great pride in providing hi-quality and
coherent service to players, empathy which I believe is the key to providing such a
service comes very easily to me as I am a gamer myself. Other aspects of my role
included the following:
•
Logging contacts across varied remits using an SQL database.
•
Maintaining and being resonsible for all out of hours escalation queries.
Frequently liaise with executive level colleagues for critical reporting concerning
callouts.
•
Using the SLA system to log, resolve and close ticketed items whilst liaising with
the Desktop Support team.
•
Regularly updating confluence for technical queries using both our own Wikipage
and Jira.
•
Taking ownership of issues from first contact to resolution, often consulting
numerous departments.
•
Project management experience using Agile methodologies.
•
Training all new members of the 2nd Line Technical Support Team.
•
QA testing products using both regression and variable test plans.
September 2010 to December 2011 Services LEGO, SITEL Watford. In this role I had
to deal with all types of consumers; happy/angry/upset kids, adult players and parents. I
gained GamesMaster experience from an MMO campaign, LEGO Universe, consistently
exceeding 100% SLA targets. The role started as purely a customer service role, but due
to my display of technical skill I was promoted to Lead Technical Specialist.
As the Technical Specialist for day shift it was my job to:
•
Handle all technical queries and concerns from customers, colleagues and
management.
•
Maintaining all of the systems for the entire Player Support floor as well as
helping players & parents who were facing technical difficulties with their own
systems. Building systems from scratch for new and existing employees.
•
Providing training for members of the Player Support Team.
•
Liaising with all levels of management regarding product stability and player
facing issues.
•
In constant communication with the LEGO developers regarding bugs which I
would QA myself.
Febuary 2010 Recruitment Consultant, Bordeaux France. As a recruitment
consultant I was responsible for attracting candidates and matching them to temporary
or permanent positions with client companies. I excelled at using sales, business
development, marketing techniques and networking in order to attract business from
client companies throughout. Building relationships with clients is something I find very
easy and enjoyable. As I am bilingual; English/French, my role focused on English
speaking candidates who are seeking work in France.
Summer 2009 Voluntary work for Daisy's Eye Cancer Fund I worked as a volunteer
in Kenya for Daisy's Eye Cancer fund, to help build local capacity in the care of children
with the rare eye cancer, retinoblastoma. This is a fast growing eye cancer affecting
babies and very young children. I worked with their team, video documenting the second
annual conference of the Kenya National Retinoblastoma Strategy Group, whose
purpose is to achieve collaborative development of a national medical and psychosocial
care program for affected children and their families. I also documented the very
significant presentation and initial use of a Retcam Shuttle™ (a specialised camera for
filming the retina), the first medical device of its kind in Africa.
Feb and June 2008 part-time volunteer at St. Neots Community College Worked in
the Modern Languages department, using my skills in both English and French and in
the graphics departments as I am keen on art and computers. In both sections, I
prepared presentations, posters etc and carried out photocopying duties. In the
languages department I helped arrange a visit of year 9/10 students to France, this
included phoning various hotels, museums etc to arrange and finalise bookings.
Sep 2007 to May 2008 In my final year at Longsands' Community college, I ran a small
shop with a small group of sixth formers. Our aim was to source and sell snacks cheaply
to students in the lower school. Our venture was very successful and still continues
today.
May 2005 Work Experience As part of the school curriculum, I arranged my own work
experience in France. I secured a position as an assistant salesman for a company
which sold and arranged leasing contracts for Toshiba photocopiers and printers. The job
involved visiting customers and preparing and completing various contracts with them. I
helped the sales manager set up and demonstrate their newly purchased/leased
products and carried out some initial training with the customers. Back at the office I
liaised with the sales and accounting departments ensuring that each received the
correct copies of the paperwork. All communications during my time with this company
were in French.
Achievements
I belong to an association which helps blind people and have participated in guided tours
to such places as Disneyland Paris, the Lake District, Cornwall and various other
locations in England and France. I have also assisted with fund raising events for this
charity and have taken part in street collections, helped set up and run their stall at many
events, including the Autumn Fete which usually raises in excess of £1,500. As a result, I
am very confident around disabled people.
Hobbies
Over the past 2 years I have been raising a Husky Puppy. She was a rescue from
abusive owners. I attend the gym on a regular basis. I enjoy traveling and seeing as
much as I can. I still play the odd video game. I am currently helping a friend of mine
train for the October 2013 IronMan in Barcelona.
References:
Available on request.
